100%(1)100% menganggap dokumen ini bermanfaat (1 suara)
3K tayangan3 halaman
The document discusses human capital initiatives that could be implemented at a beachside hotel. It recommends establishing a formal system for selection, appraisal, rewards, and development of employees. Training programs should impart new skills, assist employees to develop for future roles, and broaden manager perspectives. A focus only on profits could distract from good customer service, which is important in hospitality. Other initiatives include human resource planning, developing employees, performance appraisals, motivating staff, and maintaining human resources through rewards and quality of work life.
The document discusses human capital initiatives that could be implemented at a beachside hotel. It recommends establishing a formal system for selection, appraisal, rewards, and development of employees. Training programs should impart new skills, assist employees to develop for future roles, and broaden manager perspectives. A focus only on profits could distract from good customer service, which is important in hospitality. Other initiatives include human resource planning, developing employees, performance appraisals, motivating staff, and maintaining human resources through rewards and quality of work life.
Hak Cipta:
Attribution Non-Commercial (BY-NC)
Format Tersedia
Unduh sebagai DOC, PDF, TXT atau baca online dari Scribd
The document discusses human capital initiatives that could be implemented at a beachside hotel. It recommends establishing a formal system for selection, appraisal, rewards, and development of employees. Training programs should impart new skills, assist employees to develop for future roles, and broaden manager perspectives. A focus only on profits could distract from good customer service, which is important in hospitality. Other initiatives include human resource planning, developing employees, performance appraisals, motivating staff, and maintaining human resources through rewards and quality of work life.
Hak Cipta:
Attribution Non-Commercial (BY-NC)
Format Tersedia
Unduh sebagai DOC, PDF, TXT atau baca online dari Scribd
1: What system should brain implement in order to start
changing the human capital practices in the beachside hotel? Mr.: Brain lack decision making accountability. He needs to implement basic system on which human resource works. He needs to focus on four functions …. I. SELECTION: Matching available human resources to jobs. II. APPRAISAL: Performance management. III. REWARDS: He must reward short as well as long term achievements. IV. DEVELOPMENT: He needs to develop high quality employee.
2: What could brain learn from Joe in terms of the human
capital aspects of running a hotel? Mr. Brain: should know that he need to start from ground level – followed by corporate. He should learn the importance of screening employees for front desk operation, and also to work on model starting from orientation followed by training and development leading to successful running of the organization. 3: How could training and development programs be implemented in the beachside hotel in order to help with turnover and occupancy rates at the hotel? Training and development will help in bridging the gap between existing performance ability and desired performance, which can be achieved through the following……. I. To impart new entrant the basic knowledge and skills they need for an intelligent performance of defined task. II. To assist employees to function more effectively in their present position by exposing them to latest concepts, information and techniques and developing the skills they will need in their future roles. III. To broaden the minds of manager by providing them with opportunities for an interchange of experiences within and outside with a view to correct the narrow outlook. 4: How could a return on investment perspective help or hurt the beachside hotel in trying to compete with the sunrise hotel? By only focusing on making maximum profit or revenue, they are distracting themselves from providing adequate service to customer, which demands a lot in hospitality industry. Rather than thinking of earning revenues, they need to work on strategy followed by proper planning to feel the intensity of competition.
5: What other human resource initiatives could be
undertaken by either the sunrise hotel or beachside hotel in order to help with the overall performance of their perspective? The other aspects of human resource which can be undertaken to enhance the level of performance are ……. I. Human resource planning: Need forecasting and programmed planning II. Developing human resource: Socializing, orienting and developing employees III. Concept of HRD: Contribution of mechanism to HRD goals IV. Performance Appraisal system: Formal or informal V. Motivating human resource: Motivation at work, participative management and empowerment of employees VI. Maintenance of human resources: Reward system , Quality of work life, compensation management