About Hindustan Lever Limited

Hindustan Lever Limited (HLL) is India’s largest fast moving consumer goods company
(1997 gross turnover, including subsidiaries Rs 9,535 crores) with leadership in Home
and Personal Care Products, Foods and Beverages and Speciality Chemicals.

Hindustan Lever Limited (HLL) was formed in 1956 with the merger of three Unilever
subsidiaries set up by Unilever in India in the 1930's. A fortune 500 transnational with a
turn over of $48 billion, Unilever is present in Foods and Home and Personal Care
Products. Unilever began its venture in the Indian market with the import of Sunlight
soap (1888).HLL was the first foreign Subsidiary to offer 10% of its equity to the Indian
public. Today Unilever holds 51% equity in HLL, while 430,000 individual shareholders
and financial institutions share the rest. The equity capital of the company today is about
Rs 199 crores.

India's largest fast moving consumer goods company with leadership in Home and
Personal Care Products, Food and Beverages and Speciality Chemicals, HLL is also
India's largest company in the Private sector in market capitalisation. As one of the
largest Exporters in the county, HLL exports branded soaps and detergent, personal
products, tea, coffee, Basmati rice, Castor oil and its derivatives, meals/extractions,
leather footwear, leather garments, marine products, carpets, chemicals and fatty acids.

Today HLL's 110 brands have become house hold names across the country, some of the
big brands are Lifebuoy, Lux, Liril, Pears, Hamam, Moti, Rexona, Jai, Breeze and Dove
(soaps), International Surf Excel, Wheel, Rin (detergent) and Domex and Vim range of
house hold products.

Under the Personal Care products, HLL is the biggest player in Hair and Skin care
products with brands Clinic, Sunsilk, Lux and Organics shampoos and Clinic Plus and
Clinic all clear Hair Oils. With Close Up and Pepsodent toothpastes, toothbrushes and
toothpowders, HLL is second in the range of Oral Care products. Collectively with its
group companies it is the largest Personal Products Business in India. The portfolio
includes Fair and Lovely, Skin Crème and lotion, Pears transparent soap and face wash,
The Denim Range of men's toiletries which include after shave lotion, Eau de Toilette,
shaving cream, deodorant, Atkinsons eau de cologne, Lakme range of Color cosmetics,
skin Care products and fragrances, Ponds and Vaseline range of Skin Care products and
Rexona Deodorant.

Under their Foods and Beverages Business, HLL is the market leader in tea and
processed coffee with the brands Brooke Bond and Lipton, Tomato Products, Jams and
Squashes under Kissan, Ice-cream and Frozen Desserts under Kwality Walls.
The Speciality Chemicals Business extends over products like Aroma Chemicals,
Oleochemicals, Functionalsed Biopolymers, Speciality Adhesives, Nickel Catalysts,
Silica and Glycerine, where each of these products are market leaders in their categories.

To cater to its diverse product range, HLL has over 50 factories, 28 of which are located
in backward areas. A network of over 7,000 redistribution stockists supports this varied
manufacturing setup. With 36,000 employees, including 1,300 managers the companies'
key strength lies in its people.

Traditionally HLL has made an effort to move with technological innovation in all its
operations. The Hindustan Lever Research Center (HLRC), which has laboratories in
Mumbai and Bangalore, is the largest establishment of its kind in the private sector. Set
up in 1958, it aims to develop new products and processes, improving benefits and
quality of existing products, import substitution in raw materials, optimal use of the
countries rare resources, energy conservation and pollution control.

Unilever, a true multilocal multinational, believes that its companies can best progress
through a combination of global linkages and a locally tuned consumer understanding
built deep roots in local cultures. HLL, an Indian registered company, has therefore
traditionally remained committed to its Indian roots, while retaining strong links with
Unilever, accessing its R&D knowledge base and international marketing expertise for
developing products which are specifically suited to Indian markets.

HLL markets products, which consistently offer value in terms of price and quality and
are safe for their intended use. Its operations are run in an environmentally sound and
sustainable manner, ensuring that the processes and products conform to standards set by
the authorities. HLL is single minded in identifying itself with Indian aspirations and
devoting itself to upgrading the value of Indian resources to globally competitive levels.
 SURF EXCEL

Flash back to the 80’s

The First Detergent War was fought in the 80’s when a small manufacturer in
Gujarat aggressively marketed a detergent powder called ‘Nirma’nationally at onefifth
the price of existing detergent brands. The launch changed the profile of the
Indian detergent industry.

HLL won the war.

HLL launched Project STING (see Annex) as a strategy to win back market share.
The battle between HLL and Nirma has been well documented in Darden School of
Business, University of Virginia case study : “Hindustan Lever Limited Contemplates
India’s poor”. No doubt HLL won the battle, but as is evident from the chart below,
under performance with respect to BSE Sensex meant that share holders lost out.
The period of under performance coincided with the period of heavy fighting for
market share.
Demand and Supply
probably the most fundamental of concepts in economics, supply and demand make
up the backbone of market economies. Demand refers to how much (quantity) of a
product or service is desired by buyers. The quantity demanded is the amount of a
certain product people are willing to buy at a certain price, and the relationship
between price and quantity demanded is known as the demand relationship. Supply
represents how much the market can offer. The quantity supplied refers to the
amount of a certain good producers are willing to supply when receiving a certain
price. The correlation between price and how much of a good or service is supplied
into the market is known as the supply relationship. Price therefore, is a reflection of
supply and demand.

The relationship between demand and supply underlie the forces behind the
allocation of resources. In market-economy theories, demand and supply theory will
allocate resources in the most efficient way possible. How? Let us take a closer look
at the law of demand and the law of supply.

A. The Law of Demand

The law of demand states that, if all other factors remain equal, the higher the
price, the less people will demand a good. In other words, the higher the price, the
lower the quantity demanded. The amount buyers purchase at a higher price is
less because, as the price of a good goes up, so does the opportunity cost of
buying that good: people will naturally avoid buying a product that will force
them to forgo the consumption of something else they value more. The chart
below shows that the curve is a downward

A, B and C are points upon the demand curve. Each point upon the curve reflects a
direct correlation between quantity demanded (Q) and price (P). So, at point A, the
quantity demanded will be Q1 and the price will be P1, and so on. The demand
relationship curve illustrates the negative relationship between price and quantity
demanded. The higher the price the less the quantity demanded (A), and the lower
the price, the more quantity will be demanded (C).
The surf excel follows the laws of demand. It was costlier before the P& G reduced its
price of the products like Ariel and Tide.

The Second Detergent War begins

The Second Detergent War in India. It started with Procter & Gamble (P&G) slashing
prices of its 20gm Ariel sachets by30% to Rs2 and Tide sachets by 50% to Re1.
Hindustan Lever Ltd (HLL) followed suit by lowering price of its premium Surf Excel
sachet from Rs3 to Rs1.50. The move by P&G was aimed at inducing trial of its brands
and a gradual shift to the brand as consumers experienced the benefit of a using a
premium product. However, sachets account for just 15-20% of the detergent volumes
sold in the country.P&G made its second move by announcing a huge 46% cut in the
price of Tide and a27% cut in the price of Ariel large packs. Two days later, HLL reacted
by announcing29% and 26% cut in large pack prices of its premium brand Surf Excel
and midpriced Surf Excel Blue (earlier known as Surf) respectively.

HLL’s soap and detergent turnover in 2003 was Rs43.8bn, of which an estimated
Rs20bn is contributed by detergents. It is HLL’s most profitable business after personal
products. The business contributes 42.6% to HLL’s revenues and 48.5% to its EBIT.
However Revenues remained flat while EBIT margins in the business have been
shrinking and stood at 24.8% in 2003 as against 25.9% in 2002.

Factors Influencing Demand

The amount of a good demanded depends on:

• the price of the good;

• the income of consumers;
• the demand for alternative goods which could be used (substitutes);
• the demand for goods used at the same time (complements);
• Whether people like the good (consumer taste).
The Law of Supply

Like the law of demand, the law of supply demonstrates the quantities that will be
sold at a certain price. Opposite to the demand relationship, the supply relationship
shows an upward slope. This means that the higher the price, the higher the quantity
supplied. Producers supply more at a higher price because selling a higher quantity
at a higher price offers greater revenues.

A, B and C are points upon the supply curve. Each point upon the curve reflects a
direct correlation between quantity supplied (Q) and price (P). So, at point B, the
quantity supplied will be Q2 and the price will be P2, and so on.

Surf excel was abundant in the market when the price was high i.e. Rs 130 /kg.

Factors Influencing Supply

Supply is the amounts of good producers are willing and able to sell at a given price.
Supply depends on:

• The price of the good;

• The cost of making the good;
• The supply of alternative goods the producer could make with the same resources
(competitive supply).
• The supply of goods actually produced at the same time (joint supply);

Unexpected events that affect supply

Equilibrium
When supply and demand are equal (i.e. when the supply function and demand
function intersect) the economy is said to be in equilibrium. At this point, the
allocation of goods is at its most efficient because the amount of goods being
supplied is exactly the same as the amount of goods being demanded. Thus,
everyone (individuals, firms, or countries) is satisfied with the current economic
condition. At the given price, suppliers are selling all the goods that they have
produced and consumers are getting all the goods that they are demanding.

As you can see on the chart, equilibrium occurs at the intersection of the demand
and supply curve, which indicates no allocative inefficiency. At this point, the price of
the goods will be P* and the quantity will be Q*. These figures are referred to as
equilibrium price and quantity.

In the real market place equilibrium can only ever be reached in theory, so the prices
of goods and services are constantly changing in relation to fluctuations in demand
and supply.

Disequilibrium
Disequilibrium occurs whenever the price or quantity is not equal to P* or Q*.

1. Excess Supply
If price is set too high, excess supply will be created within the economy, and
there will be allocative inefficiency.
2.
At price P1 the quantity of goods that the producers wish to supply is indicated by
Q2. At P1, however, the quantity that the consumers want to consume is at Q1, a
quantity much less than Q2. Because Q2 is greater than Q1, too much is being
produced and too little is being consumed. The suppliers are trying to produce
more goods, which they hope to sell in hope of increasing profits, but those
consuming the goods will purchase less because the price is too high, making the
product less attractive.

3. Excess Demand
Excess demand is created when price is set below the equilibrium price.
Because the price is so low, too many consumers want the good while
producers are not making enough of it.
 4.
In this situation, at price P1, the quantity of goods demanded by consumers
at this price is Q2. Conversely, the quantity of goods that producers are
willing to produce at this price is Q1. Thus, there are too few goods being
produced to satisfy the wants (demand) of the consumers. However, as
consumers have to compete with one other to buy the good at this price, the
demand will push the price up, making suppliers want to supply more,
thereby bringing the price closer to its equilibrium.

Surf excel is not facing both the extreme cases. The supply and demand is enough
although the price is very low comparatively earlier.

Shifts vs. Movement

1. Movements – A movement refers to a change along a curve. On the

demand curve, a movement denotes a change in both price and quantity
demanded from one point on the demand curve to another point on the
curve. The movement implies that the demand relationship remains
consistent. Therefore, a movement along the demand curve will occur when
the price of the good changes and the quantity demanded changes in
accordance to the original demand relationship. In other words, a movement
occurs when a change in quantity demanded is caused only by a change in
price, and vice versa.

2.
Like a movement along the demand curve, a movement along the supply
curve means that the supply relationship remains consistent. Therefore, a
movement along the supply curve will occur when the price of the good
changes and the quantity supplied changes in accordance to the original
supply relationship. In other words, a movement occurs when a change in
quantity supply is caused only by a change in price, and vice versa.
Surf excel follows the above graph as the price of surf excel has been slashed,
therefore the consistent demand and supply of the product has been increased
accordingly.

3. Shifts – A shift in a demand or supply curve occurs when a good's quantity

demanded or supplied changes even though price remains the same. For
instance, if the price for a product were $2 and the quantity of product
demanded increased from Q1 to Q2, and then there would be a shift in the
demand for beer. Shifts in the demand curve imply that the original demand
relationship has changed, meaning that quantity demand is affected by a
factor other than price. A shift in the demand relationship would occur if, for
instance, beer were all of a sudden the only type of alcohol available for
consumption.
 Conversely, if the price for a bottle of beer were $2 and the quantity supplied
decreased from Q2 to Q1, then there would be a shift in the supply of
product. Like a shift in the demand curve, a shift in the supply curve implies
that the original supply relationship has changed, meaning that quantity
supplied is affected by a factor other than price. A shift in the supply curve
would occur, if, for instance, a natural disaster caused a mass shortage of
hops: product manufacturers would therefore be forced to supply less product
for the same price.

Elasticity

The degree to which a demand or supply curve reacts to a change in price is the curve's
elasticity. Elasticity varies among products because some may be more essential to the
consumer. Products that are necessities are more insensitive to price changes because
consumers would continue buying these products despite price increases. Conversely, a
price increase of a good or service that is considered less of a necessity will deter more
consumers because the opportunity cost of buying the product will become too high.

To determine the elasticity of the supply or demand curves, we can use this simple
equation:

Elasticity = (% change in quantity / % change in price)

If elasticity is greater than or equal to 1, the curve is considered to be elastic. If it is less

than 1, the curve is said to be inelastic.
Elastic demand:

Elastic demand

If there is a large decrease in the quantity demanded with a small increase in price, the
demand curve looks flatter, or more horizontal. This flatter curve means that the good or
service in question is elastic. The surf excel elastic demand curve will follow this if price
increases of the product.

Elastic supply

If a change in price results in a big change in the amount supplied, the supply curve
appears flatter and is considered elastic. Elasticity in this case would be greater than
or equal to 1. There fore the elastic supply curve for Surf Excel is:

Surf excel follows the same graph as there has been huge price cuts in the product and
supply and demand of the product has been increased subsequently.
Factors Affecting Demand Elasticity

There are three main factors that influence a demand's price elasticity:

1. The availability of substitutes

This is probably the most important factor influencing the elasticity of a good or
service. In general, the more substitutes, the more elastic the demand will be. For
example, if the price of a Tide washing powder went up by 10 Rs consumers could
replace their washing powder by surf excel which is 10 Rs cheaper. This means that
Tide is an elastic good because a raise in price will cause a large decrease in demand
as consumers starts buying more surf excel instead of tide.

2. Amount of income available to spend on the good

This factor affecting demand elasticity refers to the total a person can spend on a
particular good or service. Thus, if the price of a can of coke goes up from Re 0.50 to
Re 1.00 and income stays the same, the income that is available to spend on coke,
which is Rs 2.00, is now enough for only two rather than four cans of coke. In other
words, the consumer is forced to reduce his or her demand of coke. Thus if there is
an increase in price and no change in the amount of income available to spend on
the good, there will be an elastic reaction in demand: demand will be sensitive to a
change in price if there is no change in income.

4. Time

The third influential factor is time. If the price of cigarettes goes up Rs 2.00 per
pack, a smoker, with very little available substitutes, will most likely continue buying
his or her daily cigarettes. This means that tobacco is inelastic because the change in
the quantity demand will have been minor with a change in price. However, if that
smoker finds that he or she cannot afford to spend the extra Rs 2 per day and begins
to kick the habit over a period of time, the price elasticity of cigarettes for that
consumer becomes elastic in the long run.
Income Elasticity of Demand
If price increases while income stays the same, demand will decrease. If follows
then, that, if there is an increase in income, demand tends to increase as well. The
degree to which an increase in income will cause an increase in demand is called
income elasticity of demand, which can be expressed in the following equation:

If EDy is greater than 1, demand for the item is considered to have high a income
elasticity. If however EDy is less than 1, demand is considered to be income
inelastic. Luxury items usually have higher income elasticity because when people
have a higher income, they don't have to forfeit as much to buy these luxury items.
Let us look at an example of a luxury good: air travel.

“A” has just received a Rs10,000 increases in his salary, giving him a total of Rs
80,000 per annum. With this higher purchasing power, he decides that he can now
afford air travel twice a year instead of his previous once a year. With the following
equation we can calculate income demand elasticity:

Income elasticity of demand for “A” air travel is 7, and hence highly elastic.

With some goods and services, we may actually notice a decrease in demand as
income increases. These are considered goods and services of inferior quality that
will be dropped by a consumer who receives a salary increase. An example may be
the increase in the demand of DVDs as opposed to video cassettes, which are
generally considered lower quality. Products for which the demand decreases as
income increases have an income elasticity of less than 0. Products that witness no
change in demand despite a change in income usually have an income elasticity of
0--these goods and services are considered necessities.

Surf excel demand increases as income increases people uses more quality products.