Julie Harper

Calle Ciceron 14 A competent, focused and experienced professional with a unique understanding of
Madrid customer service roles. Has served 14 years in the customer service sector
28020 including: hotel reception; airline reservations, gates and help desk; coordinating
Spain business and leisure travel and tours and visitor attractions.
P: +447950 847764
E: juliana64@gmail.com
EMPLOYMENT HISTORY

Technical Skills ENGLISH LANGUAGE ASSISTANT-Ministerio de Educación de Espana

Secondary education with students 12-18 years old. Oct 2017-Present
Microsoft Office Encourage students to broaden the knowledge of English language and culture. Plan
and prepare activities that focus on language and culture, such as oral comprehension
Sabre
and speaking activities. Plan and lead 55 minute classes. Lead sessions with small
Worldspan groups of students that need extra help.

Apollo
RECEPTION FRONT DESK-Atholl Palace Hotel Feb 2017-Present
Datas II Check guests in and out of hotel. Answer phones, make reservations, answer emails,
assign rooms, handle special requests and complaints. Responsible for funds from
Cornerstone reception, spa, two restaurants and special events. Prepare bank deposits, secure
hotel float, perform night audit.
Room Master
RECEPTION FRONT DESK-Fonab Castle Hotel Aug 2015-May 2016
Intuit Payroll
Check guests in and out of five star spa hotel. Prepare bills accurately. Make,
Quick Books amend, and cancel reservations, answer phones, transfer calls, take and deliver
messages. Handle guest concerns, react quickly, document and notify relevant
SPSS departments to ensure complete follow through, and guest satisfaction.
Responsible for maintaining company cash float. Perform night audit duties:
Illustrator prepare and account for all funds from reception, spa and two restaurants. Balance
cash at the end of the shift and generate accounting reports for the benefit of the
Internet next shift. Accurately prepare bank deposits.
Social media
RESEARCH ASSISTANT – University of Utah Aug 2009-Jun 2013
Word Press Assisted with studies in the Environmental. Psychology, Atmospheric Science and
Biology Departments. Supervised and trained student employees on computer
Mail Chimp software and field work. In charge of scheduling, analysing data, communication
with participants and administering surveys. Worked with Microsoft Office and
Photography SPSS computer systems.

CORPORATE TRAVEL AGENT- Morris Murdock Travel Jun 2008-Aug 2009

Arranged travel for corporations and their employees including air, ground
transportation, accommodations, meeting spaces, tours and food. Provided excellent
customer service, answered telephones and emails and processed payments. Also
worked as a leisure travel agent. Worked on Sabre and Worldspan software. Earned
valuable repeat and referral business based on excellent customer relations.

GATES & CUSTOMER SERVICE-Skywest Airlines Jan 2007-Jun 2008

Boarded aircraft, worked at the help desk assisting customers with travel
interruptions, changed and reissued tickets, made reservations. Resolved conflicts,
trained new employees, assured safety of aircraft and customers. Maintained
compliance with governmental policies and procedures. Worked on Datas II, MS
Office and Cornerstone software.
 Personal Skills
Travel industry knowledge
Customer service skills
Communication skills
SALES & CUSTOMER SERVICE-Delta Air Lines Dec 1997- Nov 2005
Made reservations for individuals and groups. Assisted customers in changing and
reissuing tickets. Resolved conflicts and reconciled complaints directly with
customers. Trained new employees and tested new technology. Worked on Datas II,
Magellan and MS Office software.

Team Player ACADEMIC QUALIFICATIONS

Customer engagement MASTER OF SCIENCE-University of Utah

Parks, Recreation and Tourism, concentrating in Sustainable Tourism.
Responsible Research Assistant for the Department of Environmental Psychology, Biology
and Atmospheric Studies. Thesis project on the sustainability of a retreat
Committed centre/bed and breakfast based on GTBS criteria. Participated in a project
evaluating the sustainability of Jackson Hole, Wyoming using the Global
Efficient
Sustainable Tourism Council guidelines. Sustainability Board member. Also
Self disciplined received Graduate Certificate in Urban Planning. Attended study abroad
Sales program in Curitiba, Brazil.
Proactive
Achievements BACHELOR OF SCIENCE-University of Utah
Action oriented Environmental & Sustainability Studies with a minor in Parks, Recreation &
Jul 2011- Present Tourism. Student Chair of the Sustainable Campus Initiative Fund Allocation
Disciplined Committee allocating university money to student projects promoting
Sales Target: $1 M
sustainability on campus. Attended Alternative Spring Break working with
Sales Achieved: $1.5 M
Professional National Park Service in Pt. Reyes, CA.
Feb 2010Creative
- Jul 2011
Sales Target: $2 M
Performance orientated VOLUNTEER EXPERIENCES
Sales Achieved: $2.4 M

Innovative Homeless World Cup, Glasgow 2016. Alternative Spring Break at Pt. Reyes
Aug 2009 - Feb 2011 National Park working with lead Ranger removing invasive species. Choice
Previous Clients
Sales Target: $3 M Humanitarian trip to Nepal working in a village on development projects and
Sales Achieved: $4.7 M education. Adopt a Native Elder Program-grant writing, volunteer
Coca Cola coordinator. Volunteered my photography services to Soccer Unites, Dream
Keeper, Real Salt Lake, U.S. Soccer, Everton F.C. Have participated in
Ford Motor Company general volunteering with Gales Meadow Farm, Wasatch Community
Gardens, WWOOF International, Nepalese Children’s Education Fund, The
Microsoft Park City Arts Council, Sundance Film Festival and Conexion Amigo.

Dunkin Doughnuts
PERSONAL
Start Up Company
I have travelled widely, including attending study abroad programs through
Hyatt Hotels the University of Utah and walked over 1000km on the Camino de Santiago.
I have volunteered for organizations that work with minority communities
throughout the world. I enjoy travel, photography, football, farming,
camping, reading and meeting people from interesting places. I am interested
Areas of Expertise in tourism, planning, education, food systems and living more sustainably.
Revenue Growth

Marketing Brands

Selling Franchises

Lead Development

Retail Sales

Marketing Plans