Traffic was topped for more than four hours yesterday because of an accident. A
car hit a bus on State Street at about 5.30 p.m. Three bus passengers were taken
into the hospital. Police closed two blocks of State Street until 9.45 and directed
traffic to Main Street.
8. Receptionist : Good morning, could I reserve a ticket from Surabaya to Medan for
this evening?
Guest : Sorry, all the flights for this evening are sold out...
Receptionist : It�s OK for the earliest flight tomorrow. How much does it cost
Guest : It�s Rp 950.000,- . Thank you very much, sir.
A. How about one for next week?
B. How about looking for another airline?
C. How about tomorrow morning?
D. Why is it so expensive?
Jawaban : C
10. Katrin : The service in this restaurant is very slow, we�ve been waiting for 45
minutes.
Mitta : ........
A. Let�s eat
B. Let�s talk to the manager.
C. The food is not delicious.
D. I love this restaurant.
Jawaban : B
11. Guest : I�m sorry to say this, I think the air conditioning doesn�t work
properly.
Customer service : I�m sorry. I�ll get someone to check it for you.
From the dialogue we know that �
A. The guest is complaning about the bedroom service.
B. The guest is complaining about the air conditioning
C. The guest is angry about the bad service
D. The guest is very disappointed about the situation
Jawaban : B
12. Dhika : I�m afraid I have to complain, Tantri. You haven�t returned the book
you borrowed last month
Tantri : ______ I will return it soon.
A. I don�t know
B. I�m afraid it�s not me
C. I�m terribly sorry.
D. I didn�t borrow it.
Jawaban : C
13. Donna : What about your plan for next holiday John?
John : I ... go to the beach if my father gives me permission
a. Will
b. Will have
c. Would
d. Would have
Jawaban : A
15. She could have attended the meeting if she had taken the first train. It means
that�
a. She didn�t like the meeting
b. The first train was late.
c. She could not attend the meeting.
d. She stayed at home that day
Jawaban : C
ESSAY
Sincerely,
Jackie Middleton
Customer Services Manager
Questions
Yours sincerely,
Mathew Liverpool
3. What is the cost of the materials needed to fix the damage according to Mr.
Liverpool?
Vary between $1,500 and $1,750.