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Nurse Education in Practice 11 (2011) 179e185

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Nurse Education in Practice


journal homepage: www.elsevier.com/nepr

Using a storyboarding technique in the classroom to address end of life


experiences in practice and engage student nurses in deeper reflection
Sue Lillyman a, *, Robin Gutteridge b,1, Pat Berridge c, 2
a
University of Worcester, Henwick Grove, St Johns, Worcester WR2 6AJ, UK
b
University of Wolverhampton, School of Health and Wellbeing, ML113, Off Deanery Row, Wolverhampton WV1 1DT, UK
c
Birmingham City University, Birmingham City University Faculty of Health, Seacole Building, Edgbaston Campus, Birmingham B15 3TN, UK

a r t i c l e i n f o a b s t r a c t

Article history: This paper evaluates the use of storyboarding within a classroom setting as a means of addressing end of
Accepted 29 August 2010 life issues and engaging second year student nurses in creative, critical thinking and deeper reflection on
practice.
Keywords: Storyboarding is a process that was developed to encourage learners to use the creative right brain and
Storyboarding the critical left brain to formulate ideas in front of a group and then to look at those ideas critically
Deep reflection
(Lottier, 1986). The session was evaluated using a questionnaire and group discussion to elicit perceived
End of life
learning from students. The activity was to create the storyboards in small groups, then review the
Nurse training
content generated by discussion with the whole group. Main themes identified by the students included
breaking bad news, dealing with cardiac arrest situation, coping with families following bereavement
and the dying patient. Evaluation of the teaching session suggested that students found storyboarding
helped to identify cultural aspects and feelings related to the dying patient. Students valued sharing with
each other and the opportunity to have their experiences heard. It was noted that although this method
provided as valuable learning experience for the student it is staff and time intensive and attention is
required to establish a climate of trust and safety. The risk of exposing unexpected emotions within
individual students appears no greater than with other approaches to teaching about loss, death and
dying.
Ó 2010 Elsevier Ltd. All rights reserved.

Introduction ‘end of life care needs to be embedded in training curriculum’s at all


levels and for all staff groups’ (DH, 2008:pg 14).
In 2008 the United Kingdom Department of Health produced Cooper and Barnett (2005) suggest that nurse education has
their ‘End of Life Care Strategy’ (2008) which states that of half a duty to explore effective means of supporting the student in this
a million people dying in England each year fifty eight percent die area of practice. A review of the pre-registration nursing pro-
in hospital and seventeen percent in care homes. Compared to this gramme by the teaching team concluded that end of life care and
total of seventy five percent, only eighteen percent of people die at last offices were addressed within the curriculum but required
home (although this percentage may shift with current policy further development to meet the local needs of NHS Care Trusts
drivers to deliver care closer to home). within the geographical region. This change aimed to provide
Wherever they encounter dying patients health care students student nurses with practical skills necessary to offer safe, effective
are expected to manage patients receiving end of life care, their care and the interpersonal skills to facilitate a high quality experi-
relatives, last offices and other procedures according to the DH. ence for these patients and their families. The team were keen to
include an interactive process that would facilitate reflection upon
and learning from clinical experiences and assist students in
making the transition towards autonomous learning.
* Corresponding author. Tel.: þ44 1905 542277. The Department of Health strategy (2008) notes that UK, society
E-mail addresses: sue.lillyman@hotmail.com, s.lillyman@worc.ac.uk (S. Lillyman), tends not to talk openly about death and dying. Moreover, with
Robin.gutteridge@wlv.ac.ukr (R. Gutteridge).
1
Tel.: þ44 1902 518641.
improvements in life expectancy many people do not encounter
2
Tel.: þ121 331 7054. a close family death, or see a dead body until their middle age. The

1471-5953/$ e see front matter Ó 2010 Elsevier Ltd. All rights reserved.
doi:10.1016/j.nepr.2010.08.006
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180 S. Lillyman et al. / Nurse Education in Practice 11 (2011) 179e185

storyboarding approach encourages the students to discuss holistic (2003) who used it with six student nurses in relation to their expe-
care of the dying patient within the classroom setting and specif- riences of sudden death. Reviewing story telling and narrative based
ically encourages them to reflect upon and identify their feelings, medicine Greenhalgh and Hurtwitz (1999) state that these
concerns, anxiety and development as a result of encountering approaches involves the student living through their experience as
death and dying in practice. opposed to having knowledge about a subject and then telling their
Although people die at all stages of life the Department of story about that experience to a wider audience. Loftus (1998) also
Health note that two thirds of people who die are over 75 years of notes that a story telling approach allows the students to identify
age. Nevertheless, Gott et al. (2008) found that despite the new End issues that are important to them. Matzo et al. (2003) suggests that
of Life strategy (2008), older people continue to die with unmet strategies exploring student’s experiences are effective types of
physical, spiritual, psychological and social needs in situations that teaching methodology in relation to teaching loss. Through their story
do not respect their individuality and dignity. This lack of basic care telling students are able to rearrange ideas quickly and easily into
requires attention in nurse training curricula. Costello (2004) a pattern or sequence, step back, look, and then rearrange again
suggests the way a society approaches death and dying is (Lottier, 1986). This process can help develop critical thinking
evidence of the underpinning value placed on life: ‘ death is much through questioning and sequential thinking as described by Fornis
more than an outcome of dying and is the single most important and Peden-McAlpine (2007) thus providing contextual learning.
social factor of human existence (Costello, 2004: pg 178). Newman (2003) suggests the human brain processes stories more
For this reason the curriculum team decided to position end of fully than other stimuli and they also note that impact is greater when
life care within a newly revised module about ‘care of older people’. the storyteller is recounting their own experience. Spouse (2003)
The topic was designed to facilitate consideration about the end of proposed that this approach helps students to reframe self image
life and its final outcome, death, as the last phases of a perhaps and develop further professional understanding.
lengthy life journey, with continuing opportunities for involvement Hunter (1991) noted that despite the science that underpins
and choice by the patient and their carers (Erikson et al., 1994). The clinical practice, practitioners and patients make sense of the world
team wanted to introduce the notion that death is a natural process, by way of stories. Sternberg (1985, 1996) argues that this type of
not necessarily a failure, and to ensure and that a well managed story telling can enhance effective function. Sternberg’s Triarchic
death can be a life enhancing experience, not merely for the patient Theory of Successful Intelligence argues that intelligent behaviour
and their families but also for the supporting staff. Even from this arises from a balance between analytical, creative and practical
more positive perspective, the team felt it important to create a safe abilities, and that these abilities function collectively to allow
environment for the students. The storyboarding technique was individuals to achieve success within particular sociocultural
selected as it provides rich opportunities to interact with groups of contexts. As Ghaye et al. (2008) pointed out that we do not need
learners and real opportunities for the teachers to behave as facil- ‘collected wisdom’ but instead ‘collective wisdom’, a coherent
itators/enablers and to share, if appropriate some of their own integration of our diversity that is greater than any or all of us could
experience, anxieties and strategies for managing these. Story- generate separately. Newman (2003) argues that stories are very
boarding is also a means to enable students to discuss not only powerful memory stimuli because they were important means of
positive and negative experiences of being with dying patients but transmitting cultural identity, norms and traditions, before the
also to identify the components of safe, effective, high quality care printed word. Storyboarding approach takes narrative story telling
that they would wish to provide for patients in their future careers. a step further. It is useful with larger cohorts of students and by
The teaching team have now used a storyboarding technique in committing that story through the written word and pictures onto
this module for more than twelve months. Students were asked to paper, it is a technique which encourages all students to engage in
evaluate the process and outcomes and these are discussed later in the story being told and become practically involved.
this paper. However, evaluation, by both students and the teaching
team, was positive and the purpose of this paper is to suggest this
approach may be applicable to other health professional curricula The process of storyboarding
to facilitate learning about sensitive aspects of care.
Benner and Wrubel (1989) argue that if students are to develop
caring attitudes and relevant skills they must open themselves to
Literature review the needs of other people. The team felt that this is potentially
a very sensitive area of practice and vulnerability in a professional
Teaching end of life care to student nurses is a challenging topic context needs containing within safe supportive boundaries. As
that can provoke anxiety (Cooper and Barnett, 2005). Matzo et al. this study was deemed to be an evaluation of learning and teaching
(2003) suggest an interactive process that stimulates critical which is expected professional practice in the Faculty where the
thinking should be used. Although there is evidence of story telling study was conducted, formal ethical approval was not required.
(Spouse, 2003) and narratives (Loftus, 1998; Greenhalgh and However, the team felt there were potential ethical issues to be
Hurtwitz, 1999 and Elwyn and Gwyn, 1999; Newman, 2003) there addressed, so advice was sought from the Faculty Ethics Committee
is little evidence within the current literature about the use of during the planning process. Prior to the timetabled session,
storyboarding within nurse education. students were offered the opportunity to opt out of the session and
undertake directed study instead. Information about the content of
the session, advice about the decision to opt out and signposting to
What is storyboarding? sources of support and guidance were published on the module
website. Attention was paid to creating a safe, trustworthy envi-
Storyboarding is said to have originated with Leonardo da Vinci ronment and rapport within the group and with the teaching staff.
(Lottier, 1986) and then adapted and revised by film makers (Barnes, Ground rules such as confidentiality and respect were paramount;
1996). It encourages the students to share a story and engage in the sessions were timetabled generously to allow plenty of
narrative story telling. It is a technique used by some medical opportunity to pause for guided reflection and discussion. Safe self
colleagues (Greenhalgh and Hurtwitz, 1999; Elwyn and Gwyn, 1999; disclosure is important because the session is a learning process,
Newman, 2003) and in nurse education by Loftus (1998) and Spouse not a therapy group, although students were informed that
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S. Lillyman et al. / Nurse Education in Practice 11 (2011) 179e185 181

members of the teaching team were available for debriefing and Once the group had negotiated a story to share, they were asked
support outside the sessions. Information about Student Counsel- to divide their paper into six equal boxes. The whole group were
ling services was also provided. If they wished, students could also encouraged to tell the story through words and drawings (see
use the module web based discussion forum for post-session photos). Each box was divided into three sections. In the top section
reflection and discussion. students were asked to describe an incident or stage in the process
The classroom session was designed for second year nursing of care in one or two words. In the adjacent bottom section,
students who had had some experience of clinical practice: almost students were asked to record their feelings about that particular
all had encountered a patient receiving end of life care. part of the story. In the middle section of each box, they were
Students were asked to work in self-selected groups of 6e8 to invited to illustrate either feelings or story with pictures. This
encourage groups to work alongside peers with whom they felt process is designed to suit a variety of learning styles but is an
safe. Working in small groups helped to ensure there was time to active process. However students who describe themselves as less
hear each other and was designed to be less daunting for those un- creative or preferring a more didactic approach felt they could still
used to sharing such personal experiences in a larger group. All the relate to the session with their experiences and are able to apply
group members were encouraged to share their stories within the theory to practice during the final stages of the session. Engaging
group and unhurried time was allowed for this. Spouse (2003) the whole group in the activity also helps to contain emotion whilst
reported the immense satisfaction and benefits experienced by also raising the energy level of the group. Student’s evaluations of
students sharing stories about their practice. The teaching team the session suggested that many found storyboarding an enjoyable
were careful not to intrude on small groups facilitating some activity and included comments such as: ‘ it is not my learning style
discussion only when student groups signalled their need for this. but I have enjoyed the lesson’, ‘it improved my confidence in public
In general it was evident that students quickly began to support and speaking and group work skills whilst at the same time exploring
evaluate practice with each other. Some students may feel guilt atopic’ and ‘ a different way of learning and forming discussion’.
when patients die, due to perceived inability to fulfil their moral Once the story was committed to paper, each length of paper
commitments (Kelly, 1998) and the teaching team were alert for was exhibited for the larger group to see. Time was given so
disclosures of this type, responding with unconditional acceptance students could read each other’s story; students were encouraged
of all negative and positive emotions but also attempting to offer to walk round the classroom, read through the stories and talk with
challenge where necessary, for example, if stereotypical views were other groups. To draw the session together the facilitators then
expressed or learned beliefs were posited as moral truths. engaged with each storyboard in turn, inviting each small group to
Once students had shared their stories, each group was provided tell their story to the larger group. One facilitator guided the
with a long piece of paper (from a roll of lining wallpaper) and discussion, helping students to engage in critical thinking. Initially
a selection of coloured pens. They were asked to adopt one story the other facilitator acted as an observer, alert for signs of distress
from the group and be ready to present this to the larger group. This or withdrawal. Both facilitators worked jointly to support the group
self-selection allows the group to select a story that is not too in relating their experiences to theory and to develop deeper levels
emotive for the storyteller to share within the larger cohort. of reflection (see below).
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182 S. Lillyman et al. / Nurse Education in Practice 11 (2011) 179e185

Participants (2000) report that other traits such as the presenter’s personality
and skills influence the session. Nevertheless, student evaluation is
Storyboarding had not previously been used within the Faculty a commonly accepted and required means of evaluation within
and to date, six student cohorts have now experienced the story- higher education (Ballentyne et al., 2000).
boarding session. All cohorts were second year, pre-registration The course team designed a qualitative questionnaire that
student nurses completing the Diploma in Higher Education sought to identify perceived learning as well as views about
Nursing and Degree programmes. storyboarding as a teaching method. This was distributed to the
whole group at the end of each session. Open questions were used
Evaluating the process in order to elicit perceptions about the content and delivery of the
session. Questions were developed from verbal feedback received
Following positive verbal evaluations by the first pilot group of by the pilot student cohorts and related to key pedagogical aspects
students, a more detailed evaluation was used with successive of teaching and learning. The first two questions asked the
groups. Evaluations were designed to appraise student perceptions respondent to make a judgement about the session in relation to
about their learning and, if learning was occurring, how students usefulness and perceived impact on their learning. This helped the
felt the storyboarding approach had enhanced their learning. Forty- module team to evaluate the content and stage of learning for
one students completed the questionnaire out of a cohort of fifty- future curriculum development. Students were also invited to offer
four, a 76% response rate. Student evaluation of teaching is any other constructive comments relating to their learning and the
controversial according to Spooren et al. (2007) while Shelvin et al. storyboarding approach. The teaching team also shared their
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S. Lillyman et al. / Nurse Education in Practice 11 (2011) 179e185 183

perceptions about the value of storyboarding in an open discussion evaluation was about the session and not for the whole module.
following completion of the questionnaires. There was no follow up evaluation to establish the extent to which
learning about end of life care had actually transferred into the
Ethical considerations clinical setting. However this transfer of learning has been inves-
tigated by a member of the module team in relation to communi-
Ethical reflection as a joint activity requires sensitivity towards cation with patients about sensitive and taboo topics and will be
student stories ‘Humans have a moral requirement to understand the the subject of a further paper.
purpose of their own actions, for personal integrity and ethical duty
towards other people’ (Regan, 2008: 220) Consent was implied by
Findings from the evaluation
the student’s willingness to participate in the session. Oral consent
was obtained regarding use of their storyboarding pictures.
From the questionnaires thirty-nine students (n ¼ 41) found the
Anonymity was preserved by the absence of identifying markers on
session useful describing the time for sharing with others very
the pictures and evaluation forms. All students were informed that
useful and encouraging that they were not alone with their feelings
they could opt out of the session and the evaluation process if they
about end of life care. One student did not find the session useful
wished. However, even if managing a personal bereavement,
but noted this was because the small group did not select their
individuals were encouraged to participate if they wished, being
personal story. However this student had been observed to
assured that the staff were available and competent to contain
participate in the larger group activity.
distress. One of the teaching team is a trained counsellor and all
Also, as identified by Spouse (2003), thirty-one students found
have substantial pastoral experience. Only one student left the
the session was reassuring in relation to the care they offer or are
session as they had encountered a recent family bereavement and
expected to provide to the patient receiving end of life care. One
found the subject too emotive at that point in time. This student
described the session as ‘fun’ and others felt they had learnt about
was followed up by the teaching team and personal support
cultural aspects, last offices, how to manage their own and relatives’
offered. Post session support was also offered to the entire group
emotions following the death of a patient. Students also reported
should they want to discuss individual issues in a confidential
learning that death can be positive and how nurses are positioned
setting. A smaller number of students availed themselves of this
to ensure dignity at this stage of life.
opportunity. A number of these students wanted to share their
Students were unanimous about the positive aspects of having
feelings about the positive impact of their learning experience.
time to discuss their own feelings and components of high quality
care with their peers and the supportive nature of the story-
Data analysis
boarding approach when relating learning within the larger group.
Their comments for the evaluations included: ‘ helped by listening to
The storyboards were photographed after the session and copies
other people’s stories.’ and ‘it bought people out of their shells to
of the pictures offered to the students for their own portfolios.
work together by telling personal experiences helped people connect
Storyboards were then reviewed by the team to identify
with each other’. Spouse (2003) also noted that some students,
recurringthemes.
especially the quieter student, can also gain a vicarious learning
These themes included
experience that can assist them in formulating their own suitable
actions if they were ever faced with the same or similar situation in
 Negative experiences and concerns about developing compe-
the future.
tence to break bad news
Overall, analysis of student and staff evaluations suggested that
 Dealing with a cardiac arrest situation
a high proportion of the students achieved critical thinking and
 Coping with families following bereavement
deeper reflection. Also that students enjoyed integrating their
 Practicalities and emotions when caring for a dying patient.
personal experiences, finding this collective group critical reflec-
tion a helpful and supportive way of discussing death of a patient in
Student evaluation questionnaires and staff responses to the
a teaching and learning session within the university. Again
teaching session were read and re read until saturation of data was
student’s comments included: ‘ learnt more about different experi-
achieved and analysed through content analysis approach
ences’ and ‘covered areas of my training I was unaware of’.
described by Holloway (2008). Recurring statements, situations,
feelings and codes were categorised until identified themes
emerged in relation to the learning process. Students noted the Themes from the storyboarding
approach to learning, cultural aspects, shared feelings related to the
dying patient and the value of sharing stories with each other in When evaluating their narrative approach with lived experi-
common with Spouse (2003) students found their stories and the ences of six students Loftus (1998) identified six themes including
facilitated discussion provided reassurance that their practice was dying with dignity, suddenness and deterioration and death, the
an acceptable level and that competence and skills could be ach- vulnerability in caring, guilt and lack of support from staff
ieved. Students comments included: ‘it was useful to compare other members. Using the storyboarding approach to end of life care
student’s experiences and feelings of death to my own’, and ‘ I found it elicited similar themes from students. In addition our students also
useful as it allows us to share our own experiences of dealing with identified several other themes that are more important in their
death with others and also making me feel I was not the only one going developing practice:
through this’.
 Decision making for not resuscitating a patient
Validity and reliability  Beliefs and practices around death and dying in different
religions
The storyboard pictures belonged to the student and it was  Lack of confidence when dealing with cardiac arrest situations,
evident from their story telling that these were genuine stories. The  Communication and interpersonal skills for approaching
questions used in the evaluation process were unambiguous and a family
focused on the student’s perceptions. It was made clear that this  Understanding the boundaries of care
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184 S. Lillyman et al. / Nurse Education in Practice 11 (2011) 179e185

 Support expected by families from professional staff when seek not merely achievement of answers but also achieving
a patient is dying. a coherent understanding within the context of a situation.
Habermas (1971) recognised the social values of reflection in
Comments from the student evaluations included: ‘gained full practice development, advocating reflective dialogue through social
understanding of different religion and last offices,’ ‘how patients interaction. The benefits of group reflection were also noted by
prefer to pass away’, ‘different experiences people may encounter’, Bennett and Danezak (1993) and Sinclair and Harrison (2001). Pololi
‘how to deal with different emotions’ and that ‘dignity of patient is et al. (2001) suggests group reflection helps decrease feelings of stress
paramount’. and isolation, as illustrated by one student evaluation in this session:
When reviewing the storyboards the majority of the students
‘I felt stupid at first sharing my story as I though the group would
chose stories where they felt care had been less than adequate, or
laugh at me however most had had the same experience and now I
they felt unprepared, ill equipped or insufficiently supported. A
can move on.’
number of stories recounted sudden death from cardiac arrest
situations or sudden deterioration of the patient and many
described lack support from other staff when a patient is dying or
following death. During the facilitated discussion it was important Translating learning into practice
for the teaching staff to acknowledge and accept these accounts but
also to indentify positive aspects of caring for patients who are Although this has not been demonstrated in the current study,
dying and their families. the intention of this approach is to develop nurses who are confident
Although one student had not engaged with their group in the in critical thinking about their practice and the policies underpin-
individual story telling, all the student evaluations suggested ning end of life care. Fornis and Peden-McAlpine (2007) suggest this
storyboarding was a valuable and different way of learning. will lead to demonstrable improvements in outcome: in relation to
effectiveness and patient experience of care The stories belong to the
Facilitating critical thinking and deeper reflection student group and are therefore real and current.
Practitioners have a moral requirement to understand the
Freshwater et al. (2005) noted that reflective practice is widely purpose of their own actions, for personal integrity and ethical duty
adopted as a successful method for developing nursing practice and towards other people (Regan, 2008) especially when managing and
therefore integrated within nurse education. The storyboarding supporting the final tasks of care. As Dame Cicely Saunders, founder
approach aims to develop critical and sequential thinking, linking of the Modern Hospice, was quoted in the Preface to the End of life
theory to application in the lived practice experiences of students Strategy stated ‘How people die remains in the memory of those
themselves, rather than a more didactic input from the teaching team. who live on’ (DH, 2008).
Student evaluations suggested this was a positive approach in the Overall, storyboarding provided an effective way of stimulating
student’s evaluation with comments such as ‘good to create the theoretical learning and group critical reflection about end of life
storyboard and discussion rather than just being talked to.’. Spouse care among these cohorts of pre-registration nursing students. It
(2003) described the listeners’ ability to use story to reflect on their was an enjoyable way to draw on student’s personal experiences and
own experiences. Regan (2008) concluded that this type of group provided space for sharing of those experiences about working with
critical reflection on practice is a significant process, because it patients receiving end of life care. Through story telling facilitated
provides space for the thinking necessary to enable deeper reflection. discussion by the teaching team, aspects of care and theoretical
Once the storyboard was completed and the story shared with content were discussed and explored. The application of gained
the whole group the facilitators acted as a resource to help create knowledge has yet to be evaluated within the workplace. However,
meaning for the story. The intention of the teaching team was to extracts from the student evaluations below emplify the value of the
assist the students in synthesising the theory and practice of end of experience and the potential likely impact on future practice
life care. This co-created critical dialogue may be especially
‘The session was valuable as it helped me to see the importance of
important if the experience was a negative incident for the student
what to do when someone is dying’
and/or patient because it may offer redemption to a student whose
‘It was a good way to discuss some sensitive areas of practice’.
confidence has been affected and help prevent repetition of poor
practice. Johns (1995) suggests the deconstruction and recon- We acknowledge the limitations of a storyboarding process
struction of a story can help confront difficult issues and reframe arising from unknown or undisclosed student group dynamics,
thinking and behaviour. Elwyn and Gwyn (1999) suggest decon- individuals who may be hesitant or uncomfortable about sharing
structing the dialogue enables sense to be made of the story. personal experience and those who do not feel confident their
It ‘starts out from what is actually happening e not from what tutors are trustworthy or supportive. Time needs to be allowed for
appears to be happening, or what our initially limited understanding the group to become confident in sharing their stories and to
leads us to believe is happening’ (Svensson et al., 2008: 8). Hemlin honour the process of co-creating meaning. There may be insuffi-
et al. (2004) and Lideway (2004) both propose that facilitation cient time or timetabling constraints that limit the possibilities of
and sharing can help students understand and cope with the using storyboarding within a course programme.
realisation that power, politics and resources limit action, as well as It is important not to raise student expectations that all their
providing opportunities for new and more creative approaches. As individual anxieties can be addressed, or their individual stories
recommended by Ghaye et al. (2008) facilitation included shared in the large group. It is essential for skilled pastoral and/or
purposeful questions, carefully constructed to attract the student’s counselling staff to be available directly following the session and
attention to the theory and practice of the subject being studied. the ensuing days to assist with any questions or counselling needs
Fornis and Peden-McAlpine (2007) suggest that in order to of individual students. The session is also staff intensive and when
incorporate this reflective, dialogical, critical thinking approach, the dealing with such an emotive subject should include two lecturers
tutor must enable movement beyond logical reasoning to encourage so that any student becoming upset during the session can be
synthesis, so that the rationality and justification for actions within supported outside the class without constraining the whole group.
the context being discussed may be evaluated. Sternberg (1985, It maybe necessary to address undercurrents of anxiety that may
1996) argues that this high level cognitive thinking process must remain unspoken in the group, so in common with all semi
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Lillyman, S., 2008. Participatory and appreciative action and reflection (PAAR)
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Gott, M., Stosz, L., Alaszewski, A., 2008. At odds with the end of life care stratgey.
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City University for their participation in the storyboarding and for Lottier, L.F., 1986. Storyboarding you way to successful training. Public Personal
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