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1/22 Churchill Ave Maidstone VIC 3012, Mobile 0404577371,

Professional experience
Multi-skilled individual with 3 years of experience working in diverse warehouse
environments as well as Console operator in Woolworthscaltex

• Comprehensive knowledge of material and stock management techniques

• Highly experienced in handling inventory control procedures and associated picking and
packing and dispatch activities
• Solid knowledge of Retail, Customer fulfilment and supply – chain management and
exceptional numeric skills

 Over 3 years of progressive experience in Customer Service Face to Face.

 Pick packing the orders and ability to use Rf scanner
 Highly experienced in warehouse working under 5o temperature
 Experience in handling difficult situations.
 Established ability to demonstrate and explain product information.
 Excellent communication skills and customer service skills.
 Able to work in a fast paced environment.
 Adaptable, Creative and Team Player.
 Quick learner and result oriented.
 Hardworking, energetic and dedicated.
 Willing to learn more
 Well organized and multitasking.
 Professional experience
Picker Packer | May 2014 – MARCH 2018
Aussie farmers direct, VIC
• Obtain and understand work orders for shipping and receiving goods
• Receive, move and store incoming items according to company’s protocols
• Check received goods to ensure quantitative accuracy by comparing with delivery orders
• Ensure that all received goods are efficiently and safely transported to storage areas
• Refer to work order to determine orders to be picked
• Pick and packing orders
• Ensure that picked items are not damaged and report any damaged products to the
supervisor on an immediate basis.
• Ensure that fragile products are packaged in proper casings
• Label boxes according to the information provided on work orders
• Transport packaged products to the delivery pallet and assist in loading and stacking boxes
and rapping the pallets and moving pallets using electrical pallet jacks
Customer Service Executive, AUG 2014 – TILL TO DATE

 Building rapport and maintaining a cordial relationship with the customers to enhance
customer retention (Face to face)
 Handling calls from customers.
 Sharing products and services information and convincing the customers to upgrade to
the newly introduced products
 Answering generic and technical queries.
 Maintaining excellent customer service.
 Mentor the new joiners on handling difficult customers.
 Be responsible for handling issues within team members.
 Maximising self and team productivity
 Handling difficult customer
 Handling collection escalations (Bill defaulting customers)
 Collecting Customer feedback & getting back to them with appropriate solutions.
 Collecting Customer feedback & getting back to them with appropriate solutions.


2015: Masters in Information Technology