Assignment 01
WHAT IS AN E-BUSINESS?
A supply chain contains all of the processing steps required to fulfill the customer’s request. As well as suppliers
and manufacturers of the goods and services, dealers or middlemen, transporters and storage providers, as well as
the customers must be considered.
• Goals of SCM
o to reduce inventory cost,
o to increase sales
o to improve the coordination and
the collaboration with suppliers,
manufacturers and distributors.
• Models
o Push-based model
Build to stock
o Pull-based model
Demand driven or build
to order
Customer triggers the
supply chain
• Issues
o Inefficiencies
o Issues with Just-in-time strategy
o Uncertainties
o Bullwhip effect
1. Characteristics
o Geographical Unboundedness
o Cultural Variation
o Rapid change
o Hype quotient
2. Opportunities
o Selling goods online
o Service Companies
o Distance learning
o Telecommunications
o Information and content provider
3. Limitations
o Hidden cost
o Network failure
o Taxation
1. e-Business models
o Brokerage model
o Advertising model
o Infomediary model
o Merchant model
o Manufacturer model
o Affiliate model
o Subscription model
o Utility model
2. e-Business applications
o CRM
o ERP
o DMS
o HRM
RETAILING
It consists of the sale of goods or merchandise from a fixed location, such as a department store, boutique or kiosk,
or by mail, in small or individual lots for direct consumption by the purchaser. Retailing may include subordinated
services, such as delivery. Purchasers may be individuals or businesses.
It is the study of when, why, how, and where people do or do not buy product. It blends elements from
psychology, sociology, social anthropology and economics. It attempts to understand the buyer decision making
process, both individually and in groups. It studies characteristics of individual consumers such as demographics
and behavioural variables in an attempt to understand people's wants. It also tries to assess influences on the
consumer from groups such as family, friends, reference groups, and society in general
E-PROCUREMENT
eProcurement refers to all of the connective processes between companies and suppliers that are enabled by
electronic communication networks. eProcurement includes strategic, tactical, as well as operational elements of
the procurement process.