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Please complete the Action Plan of (all) CAR(s) and Sent not more than 5 work days send

to agung.pribadi@sgs.com

Corrective Action Request


CAR 1 of 3
Major Minor

Organization: PT. Bahagia Jaya Sejahtera

Site(s) audited: Jl. Mayjen HE Sukma No. 58 Date(s) of audit(s): 2.5.17


Ciawi Bogor Jawa Barat
Auditor(s): Agung Pribadi
Standard(s): ISO 9001 : 2008
Organization Mr. Agus Duriat
Representative:
Area / Depart- Management
ment / Process:

Document Ref.: BEJE-MR-PK-007 Standard Ref.: Clause 5.6.3


Issue/Rev. Status: 01 CAR Close out date: Next Visit

Details of Non-Conformity:

Record of Management Review period 29 December 2016 was not detail with output from management
about decision for negative feedback of Customer Satisfaction Survey, for example related issues lack of :
- pemahaman sales terhadap produk
- kondisi pengemasan produk

Organization Agus Duriat Auditor: Agung Pribadi


Representative:

Cause Analysis and Corrective Action taken to prevent recurrence:


Root Cause Analysis :
Wakil Manajamen (MR) tidak melakukan princian mengenai tindaklanjut dari tinjauan menajemen
sebelumnya pada risalah tinjauan manajemen (Managemen Review) (BEJE-MR-FR-10) yang dilaksanakan
pada Tanggal 29 Desember 2016 seperti umpan balik negatif dari hasil survey kepuasan pelanggan

Corrective Action :
Wakil Manjemen (MR) Melakukan review dengan melakukan perincian tindak lanjut dari hasil manajemen
sebelumnya seperti umpan balik negatif dari hasil survey kepuasan pelanggan sesuai dengan klausal 5.6.3
Keluaran dari tinjauan manajemen.
Dimana keluaran dari tinjauan manajemen harus mencakup setiap keputusan dan tindakan yang berkaitan
dengan
a) Koreksi pada efektifitas sistem manajemen mutu dan prosesnya
b) Koreksi pada produk berkaitan dengan persyaratan pelanggan
c) Sumberdaya yang di perlukan

Organization Agus Duriat Date: 4 Mei 2017


Representative:

Acceptance of Corrective Action / Comments (use additional sheets if necessary):

Job / Cert. n°: ID-4985 Visit Type: Surveillance Visit n°: 5


Document: GS0401 Issue n°: 5 Page n°: 1 of 5
Please complete the Action Plan of (all) CAR(s) and Sent not more than 5 work days send to agung.pribadi@sgs.com

Auditor: Date:

Response required (in months) Major Minor


Corrective Action must be addressed within time frame stated. Verification of Define Close Out Define Close Out
action will occur at next visit. Additional follow up may be required as indicated.

Corrective Action Request


Job / Cert. n°: ID-4985 Visit Type: Surveillance Visit n°: 5
Document: GS0401 Issue n°: 5 Page n°: 2 of 5
Please complete the Action Plan of (all) CAR(s) and Sent not more than 5 work days send to agung.pribadi@sgs.com

CAR 2 of 3
Major Minor

Organization: PT. Bahagia Jaya Sejahtera

Site(s) audited: Jl. Mayjen HE Sukma No. 58 Date(s) of audit(s): 2.5.17


Ciawi Bogor Jawa Barat
Auditor(s): Agung Pribadi
Standard(s): ISO 9001 : 2008
Organization Mr. Agus Duriat
Representative:
Area / Depart- HRD
ment / Process:

Document Ref.: BEJE-MR-PK-008 Standard Ref.: Clause 6.2.1


Issue/Rev. Status: 01 CAR Close out date: Next Visit

Details of Non-Conformity:

Basis of competency of core personnel (teknisi produksi) has not yet defined, since cannot shown its
“standard kualifikasi & pengalaman kerja” which used as reference during recruitment. Verified during
recruitment process of Mr. EM (teknisi mesin)

Organization Agus Duriat Auditor: Agung Pribadi


Representative:

Cause Analysis and Corrective Action taken to prevent recurrence:


Root Cause Analysis :
Bagian HRD & GA Belum melakukan dan menetapkan dasar kompetensi personil inti (teknisi produksi)
belum ditetapkan, karena tidak dapat menunjukkan "kualifikasi standar & pengalaman kerja" yang
digunakan sebagai referensi saat rekrutmen.

Corrective Action :
Bagian HRD&GA membuat dan menetapkan/ Record dasar kompetensi personil inti (teknisi produksi)
dalam Standar kualifikasi & pengalaman kerja yang digunakan sebagai referensi saat rekrutmen.

Organization Agus Duriat Date: 5 Mei 2017


Representative:

Acceptance of Corrective Action / Comments (use additional sheets if necessary):

Auditor: Date:

Response required (in months) Major Minor


Corrective Action must be addressed within time frame stated. Verification of Define Close Out Define Close Out
action will occur at next visit. Additional follow up may be required as indicated.

Job / Cert. n°: ID-4985 Visit Type: Surveillance Visit n°: 5


Document: GS0401 Issue n°: 5 Page n°: 3 of 5
Please complete the Action Plan of (all) CAR(s) and Sent not more than 5 work days send to agung.pribadi@sgs.com

Corrective Action Request


CAR 3 of 3
Major Minor

Organization: PT. Bahagia Jaya Sejahtera

Site(s) audited: Jl. Mayjen HE Sukma No. 58 Date(s) of audit(s): 2.5.17


Ciawi Bogor Jawa Barat
Auditor(s): Agung Pribadi
Standard(s): ISO 9001 : 2008
Organization Mr. Agus Duriat
Representative:
Area / Depart- Painting Material
ment / Process:

Document Ref.: BEJE-MR-PK-014 Standard Ref.: Clause 7.5.1, 7.5.5


Issue/Rev. Status: 01 CAR Close out date: Next Visit

Details of Non-Conformity:
Implementation of monitoring the storage and usage of painting material has not performed properly, since
its cannot shown “data stok harian in/out – cat / thinner” dan “standard penyimpanan cat / thinner “

Organization Agus Duriat Auditor: Agung Pribadi


Representative:

Cause Analysis and Corrective Action taken to prevent recurrence:


Root Cause Analysis :
Monitoring Penggunaan Cat dan Thinner belum dilakukan seperti standar penyimpanan yang diatur dalam
Instruksi Kerja penyimapanan Cat dan thinner dan daftar (Form) data stok dan penggunaan cat, Thinner
harian. Sehingga bukti rekaman/record tidak dapat ditinjukan oleh bagian penyimpanan/warehouse.

Corrective Action :
Bagian Produksi, Gudang dan WR membuat instruksi kerja (IK) Standar Penyimpanan Cat dan Thinner
(BEJE-MR-IK-011 rev 00 tanggal berlaku 8 Mei 2017) sebagai acuan standar penyimpanan Cat dan
Thinner.

Bagian Gudang Melakukan monitoring dan pencatatan pada form/daftar penggunaan Cat, Thinner dan stok
harian. (BEJE- G-FR-013 rev 00 tanggal berlaku 8 Mei 2017)

Organization Agus Duriat Date: 8 Mei 2017


Representative:

Acceptance of Corrective Action / Comments (use additional sheets if necessary):

Auditor: Date:

Response required (in months) Major Minor


Corrective Action must be addressed within time frame stated. Verification of Define Close Out Define Close Out
action will occur at next visit. Additional follow up may be required as indicated.

Job / Cert. n°: ID-4985 Visit Type: Surveillance Visit n°: 5


Document: GS0401 Issue n°: 5 Page n°: 4 of 5
Please complete the Action Plan of (all) CAR(s) and Sent not more than 5 work days send to agung.pribadi@sgs.com

Job / Cert. n°: ID-4985 Visit Type: Surveillance Visit n°: 5


Document: GS0401 Issue n°: 5 Page n°: 5 of 5