SUMMARY OF THE HUMAN RESOURCES POLICY

RESPONSIBLE: AREA DIRECTORS / ADMINISTRATIVE ASSISTANT /

MANAGER / COORDINATORS

OBJECTIVE: To guarantee and provide the human resources and

infrastructure for the fulfillment of the company's objectives with the
appropriate physical conditions and the work environment that optimizes
resources in an adequate and productive manner.

SCOPE: Involves human resources, infrastructure (information technology,

assets), work environment, financial resources, and suppliers of micro market
Mutis

NUMERALS NTC ISO 9001: 2008: 6.2, 6.3, 6.4, 8.2.3, 8.4, 8.5.

HOME: Identification of needs in the processes of S.G.C

TERMINATION: When it is guaranteed that the personnel is competent and

the infrastructure is in line with the needs of the company and the satisfaction
of the requirements of the product and service offered to our customers.

The Human Management Policy is based on the development of

competences and contributes from the human dimension to the achievement
of the business strategy, to the dignification of the life of its servants and to
the promotion of socially responsible behaviors in its actions.

In coherence with this, MICRO MARKET MUTIS and its servers jointly
promote job and personal growth through a structured work environment
based on a culture of high performance, organizational values, ethics, quality
of life, wellbeing, labor regulations and national and international provisions
within the framework of human rights.
 ENTRADAS PROVEEDOR ACTIVIDADES SALIDAS CLIENTE
1. Identify the need for
new personnel.

Select personnel and

evaluate competence.

1. Information on the Staff induction.

performance of the
1. Competent
staff. 2. Staff performance
personnel.
evaluation.
2. Need for
competent human 3. Identification of
2. Management
resources training needs.
indicators
* Perform training.
1.All processes of with 1. All
3. Need for training /
S.G.C improvement SGC
training 4. Guarantee the active
actions proces
participation of the staff
ses
4. Internal audit through group
2. External 3. Corrective,
reports meetings: evaluating
companies / preventive 2.
the management and
suppliers and Client
5. Information the performance of the
improvement
relevant to the processes.
actions.
Customer
Satisfaction Survey 5. Aspects of the
4. Requirements
/ work environment organizational climate
for new
competences
6. Legal and 6. Identify personnel
regulatory that adequately fulfill
requirements their responsibilities
and recognize their
performance at the
organizational level

MARIA DANIELA GRATERON 1310104

ANYELA VITERI 1310104
YURI LOPEZ 1310103