Brochure Technical Services PDF

BROCHURE OF TECHNICAL SERVICES
CONSULTING ENGINEERING AND RISK MANAGEMENT
RE
BROCHURE OF TECHNICAL SERVICES
ITSEMAP is a company that belongs to the MAPFRE System having over 25 years experience in
rendering Safety and Environment Technical Services. Our purpose is the permanent search for
technological leadership, the greatest quality of the work and the commitment to customer satisfaction.
We have a broad range of Consulting Services providing solutions to our clients and to insured
companies.
ITSEMAPs specialty areas are the following:
Safety Division
Fire Safety
Emergency and Self-Protection Plans
Risk Management
Industrial Safety
Environment Division
Environmental Risk Identification and Evaluation

Environmental Management Improvement Plans
In addition to this technical range, ITSEMAP offers solutions in the Training and Computer Science
fields within the scope of Safety and the Environment.
The objectivity and impartiality in all of ITSEMAPs actions are basic action premises. Our greatest
asset is the team of human resources that constitutes our organization.
ITSEMAPs scope of action is global, for which it has several international affiliate companies.
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BROCHURE OF TECHNICAL SERVICES INDEX
INFORMATION SPREADING
Basic Safety and Environment guides
CONSULTING ENGINEERING. RISK MANAGEMENT

Property Safety
Regulatory compliance reports
Fire safety advice reports + Theft annex
Reports on fire safety and evacuation conditions in high-rise buildings (HRBs)
Risk inspection, analysis and assessment for damage underwriting-profit loss, civil and engineering liability
Construction work supervision and tracking (CAR-ALOP)
Asset evaluation for insurace purposes
Electrical risk analysis by thermography
Full audit of the electrical installation
Technical assistance for the adequacy and implementation of safety improvements in electrical installations
Functional machinery safety analysis based on predictive maintenance technologies
General audit of fire protection installations
Fp installation maintenance management system audit. Maintenance program
Fire protection installation acceptance tests
Project and project management
Self-protection
Emergency plan preparation
Emergency plan updating
Emergency plan audit
Emergency plan establishment
Environment and Industrial Safety

Comprehensive inspection
Environment industrial safety
Annual safety adviser service for the transportation of hazardous products
Preliminary ground pollution situation report
Execution of the integrated environmental authorization
Inspection of the waste management facilities and operations
Industrial safety service
Contingency plan service
STAFF TRAINING
Theoretical and practical training courses for emergency intervention personnel
Preliminary specific risk analysis workshop and theoretical-practical course to train intervention personnel
Theoretical and practical training courses for emergency intervention personnel
Theoretical courses and advisory workshops
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BROCHURE OF TECHNICAL SERVICES INDEX
SOFTWARE PACKAGES
Irmap© computer system (for tablet pc and multilanguage)
Rimax© computer system (multilanguage)
Orion© computer system
Emergex network© computer system
Dimap© computer system
Gesmap© computer system
Riskmap© computer system
Tunnel fire simulation system©
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BASIC SAFETY AND ENVIRONMENT GUIDES
1. General Description of the Service
A massive service for the technical dissemination of good practices on Safety and the Environment
for the internal training of the insured clients staff. 44 Basic Safety Guides and 5 Basic Environment
Guides have been published since its creation.
SOME TITLES PUBLISHED SAFETY AND ENVIRONMENT GUIDES
- Order and Cleaning

- Storage and Handling of Flammables
- Electricity and Safety
- Safety in General Installations
- Maintenance of Fire Protection installations
- Compartmentalization
- Welding
- Safety in Painting Operations
- Grounding
- Insulations
- Storage of Goods
- Storage and Handling of Gases
- Cold Storage Facilities
- Special Electric Installations in Environments with Risk of Fire and Explosion
- Fixed Lightning Rod Installations
- Occupational Risk Prevention Act (Act 31/1995, dated November 8th)
- Toxic Substances
- Safety in Data Processing Centres
- Corrosion
- Suction of Solid Wastes in Powder Form
- Reservoirs and Tanks: Types, Maintenance, and Causes for Rupture or Wear
- Cogeneration
- The Pertinence of a Safety Management System in Hospital Centres
- Dust Explosions: Prevention and Explosion
- Safety in Work Equipment (R.D. 1215/1997)
- Management of Safety in Construction and Assembly Works
- Establishment and Maintenance of Emergency Plans
- Processing Centres
- Boilers
- Safety in Facilities with Insulation Panels
- Control of the Risk of Fire in Logistics Warehouses
- Basic Smoke Exhaust Guide
- Basic Water Spray Guide
- 2002 Low Voltage Electronic Rules and Regulations. Safety Conditions
- Basic Guide for Safety in Vehicle Repair Shops
- Basic Guide for Safety in Wood Workshops
- Basic Guide for Safety in Textile Mills
- Basic Guide for Safety in Meat Industries
- Basic FP Installation Maintenance Guide: - Verification Self-Test
- Good Environmental Practices Guide in the Anodized Material Sector
- Good Environmental Practices Guide for the Ceramics Sector
- Good Environmental Practices Guide for the Vehicle Repair Shop Sector
- Good Environmental Practices Guide for the Wood Workshop Sector
- Basic Guide for Safety in Plastics Industries
- Basic Guide for Safety of Carriage of Dangerous Goods
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- Basic Guide for Safety in Artistic-Historic Buildings

- Basic Guide for Safety in Teaching Institutions
- Good Environmental Practices Guide for Paint Facilities
- Good Environmental Practices Guide for Sugar Refineries
- Good Environmental Practices Guide for Cement Factories
- Good Environmental Practices Guide for RSU Dumps
1. Integrated Pollution Prevention and Control; Directive 96/61/CE and Bill

2. Minimization of the Environmental Risk in the Fertilizer Industry
3. Minimization of the Environmental Risk in Slaughterhouses
4. Minimization of the Environmental Risk in the Manufacture of Paper Pulp
5. Minimization of the Environmental Risk in the Textile Industry
2. Main Features of the Guides

- Updated subject matters of problems of general risks or risks associated with specific activity
sectors.
- Insurance application.
- Synthetic and short-length documents.
- A compilation of the whole collection of titles is carried out in CD format every two years.
Each guide includes the following contents:

- Introduction and description of the problems to be studied and of the main associated dangers
- Exposition of good practices with respect to the problems of the study
- Associated precautions and liabilities
- Personal protections, if any
- National regulatory reference
- Annexes with additional information such as operation protocols
3. Titles scheduled for 2007

Basic Environment Guides:
- Guide for Minimizing the Environmental Risk for Hazardous Waste Managers (Transference
Stations).
- Guide for Minimizing the Environmental Risk for Biowaste Managers.
- Guide for Minimizing the Environmental Risk of Recycling End-of-Life Vehicles (ELV).
- Guide for Minimizing the Environmental Risk in Greenhouses.
Basic Civil Liability Guides:
- Guide of Good Practices in Cutting, Welding and Hot works.
- Guide of Good Practices for the Prevention of Legionnaires Disease in Public Meeting Buildings.
Sectoral Fire Safety Manuals:
- Manual for Safety in Vehicle Repair Shops.
- Manual for Safety in Print and Graphic Arts Works.
- Safety Handbook in Metal Shops.
- Manual for Safety in Joiners Workshops.
4. Identification of Potential Clients

Insured Industrial or Service Companies. In general, the staff of their safety, maintenance, occupational
risk prevention and risk management departments. This service complements or replaces, as the
case may be, other customized services that are provided to the clients.
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REGULATORY COMPLIANCE REPORTS
The purpose of preparing the regulatory compliance report is to identify those situations that
violate both mandatory and, as the case may be, reference regulatory requirements, with regard
to the activity carried out, by means of verifications and diagnostics (facilities, processes, design
parameters, etc.). The regulatory analysis may also be performed at the project level.
The scope of this service is the following:

· Fire Safety (Active/Passive Systems)
· Industrial Safety
· Occupational Risk Prevention
· Carriage of Dangerous Goods
· The Environment
The specific regulations that apply in each case will be taken as the reference regulations for the
analysis of the conditions.
2. Methodology
The regulatory analysis will be carried out on the basis of the

supplied documentary information, specified below, which must
be at the technicians disposal for its analysis, preferably before
the visit:
·
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· Updated scale drawings of the facilities/buildings object of the audit. In case of the drawings
being available as computer files(1), a copy thereof will be provided.
· Access to the project and project documentation. A copy of the selected portions will be
requested.
In the case that the report is not exclusively carried out on the project, a verification visit will also
be made by technical staff from ITSEMAP, and it will be required that it is accompanied by a technician
who knows the facilities to be audited (the visit may carry on for one or several days according to
the complexity of the facilities, so it is convenient to have anticipated this situation). Generally the
person responsible for maintenance of the facilities is usually the appropriate person, and in some
cases the accredited maintenance company shall be present.
The Audit Report, which will include the analysis of the condition the facilities are in, in relation with
the specific regulations, and the adequacy recommendations that must be made in order to correct
the detected deficiencies, will be prepared with the data reflected in the previous documentation
and the data obtained during the verification visit. A photographic report is included.

Insured industrial or service companies with relevant associated risks of own damage or damage
to third parties, both personal injuries and property damage, where the inadequacy of its facilities
to the regulations may have a significant impact on the warranty and reliability level of the protection
installations. Potential clients in the activity startup phase prior to the concession of administrative
licenses or captive clients in the phase of expansion of their facilities. Companies required by the
administration to adapt their facilities to the regulations.
(1) In case of having the information in CAD format, a paper copy will be required for field work, preferably that which already has the means and facilities, and a disk copy in *.DWG
format for AUTOCAD, 2006 version or earlier, or otherwise in *.DXF format.
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FIRE SAFETY ADVICE REPORTS + THEFT ANNEX

The fire safety advice service analyzes the set of measures that appear in the General Action Plan
for the Reduction of Fire Risks laid out by MAPFRE Empresas.
Said measures fall in four broad groups, which are shown below:
· Installations and processes: their study allows the

detection of potential ignition sources.
· Evacuation and internal order: it provides a measure
of the protection coming from the human factor.
· Constructive measures: passive protection.
· Fire protection installations: active protection.
By simultaneously acting on each one of these broad groups, the company may gradually reduce
the risk of fire regarding both the probability and the impact.
The report classifies the improvements by priority, becoming a very interesting help tool for the
companys risk management policy.
On the other hand, given that the contents of the report are so broad, it gives the client the opportunity
to express any questions in connection with its safety. We will carry out a first assessment of the
matter, which may lead to subsequent greater advice. For example, the following may be studied:
· Projects for FP installations that have been presented

to them, to confirm the appropriate handling thereof.
· Specific issues unknown to the client, of a very diverse

nature: use of highly-oxidizing salts, existence of
sandwich panels, detected risks to the workers, etc.
As for the usefulness of the report for the insurance company, the report means an excellent
opportunity to inspect the risk again and thus obtain a second opinion on it.
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2. Methodology
In order to obtain the greatest possible added value in this type of works it is essential to have a
great amount of information before the visit (scale drawings, the project for FP installations, emergency
plans, etc.). Said information may already exist in the insurance companys dossier or it shall be
requested from the company.
The office work, complemented with the visit to the facilities and an exhaustive interview with the
client, allows to rigorously analyze topics as disparate as: adequacy of the FP systems, emergency
plans, loss estimate (PML), or vulnerability of the company to loss of profits.
The report can have as many annexes as deemed appropriate in order to help the client have a
better knowledge of its risk.
3. Annex: Intrusion and Theft
An assessment of the safety conditions of the risk with regard to the anti-intrusion and -theft conditions,
systems and devices is envisaged as an added service to the Fire Safety Advice Report, as well
as the recommendations in this regard derived from the analysis.
With this service, any insured company may count on the opinion of a risk analysis expert, capable
of improving its security, in many cases by means of organizational improvements or through small
investments.
The quality of the final report strongly depends on the client understanding that this type of visits
are not inspections related to the underwriting, rather actions included in the continuous improvement
promoted by the risk management.
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REPORTS ON FIRE SAFETY AND EVACUATION

CONDITIONS IN HIGH-RISE BUILDINGS (HRBs)

In the report on the fire safety and evacuation conditions in high-rise buildings (HRBs) the condition
of this type of buildings is analyzed from the standpoint of their peculiarity, with special attention to
the protection of their occupants in a fire situation.
The following aspects are analyzed:
· Constructive measures: passive protection.

· Fire protection installations: active protection.
· Evacuation and internal organization: it provides a measure of
the protection coming from the human factor.
· Technical installations: their study allows the detection of potential
ignition sources.
The report includes the global improvement recommendations that are derived from the buildings
analysis such that, with the provided information, the person responsible for the buildings safety
has enough facts to implement, if necessary, the required adequacy and improvement measures
allowing the reduction of the existing risk.
Subsequent improvement actions may be derived from the conclusions of the report, resulting in
the request of other types of consulting-engineering services such as:
· Projects of FP installations.
· Compartmentalization adequacy projects.
· Preparation of emergency plans.
· Execution of evacuation drills.
· Evacuation calculations in accordance with current regulations (minimum
staircase width, floor and building exits, etc.).
As for the usefulness of the report for the insurance company, the report means an excellent
opportunity to inspect the risk again and thus obtain a second opinion on it.
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2. Methodology
In order to obtain the greatest possible added value

in this type of works it is essential to have a great
amount of information before the visit (scale drawings,
the project for FP installations, emergency plans,
etc.).
The report can have as many annexes as deemed

appropriate in order to help the client have a better
knowledge of its risk.
The heightened awareness in recent times related to great

catastrophes in which very large buildings have played a major
role makes this type of services a marketing tool of the highest
order with the clients and managers of these buildings. With this
service, any insured company may count on the opinion of a risk
analysis expert, capable of improving its security, in many cases
by means of organizational improvements or in some cases
through small investments.
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RISK INSPECTION, ANALYSIS AND ASSESSMENT FOR

DAMAGE UNDERWRITING-PROFIT LOSS, CIVIL AND
ENGINEERING LIABILITY
This service is mainly aimed at Insurance and Reinsurance Companies, providing technical support
to their contracting organs by means of a detailed identification of the scope of the existing risks.
Several report typologies are laid out according to the type of insurance to be contracted:
· Damage and Profit Loss Insurance
· Civil Liability Insurance
· Engineering Insurance
Which allow the acquisition of knowledge of the features of the existing safety means, the estimate
of the consequences in economic terms and even the prioritized improvement proposals which is
advisable to recommend to the clients:
ü To provide insurance covers with adequate quality levels. And with coverages tailored to the
client.
ü To maximize the capacity of the companies.

ü To successfully deal with the following steps of an appropriate Risk Management (risk
elimination, control-reduction, retention, financing and insurance transference)..
2. Field Work
The collection of data will be carried out by technical staff from ITSEMAP
and it will be required that they are accompanied by a technician who
knows the facilities to be inspected (the visit may take from half a day
to all day long according to the complexity of the facilities, so it is
convenient to have anticipated this situation). Generally, the person
responsible for maintenance, as well as that responsible for production,
of the facilities is usually the most appropriate person during this phase
to provide an appropriate knowledge of the risk.
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2. Methodology
Process drawings and diagrams must be provided besides

the other technical documentation on Safety, such as
documents relating to Occupational Risk Prevention,
maintenance programmes, electrical tests and certifications,
etc.
A photographic report will be carried out by express
authorization request to the inspected property.
Report Contents
Damage and Profit Loss
ü Description of constructive aspects (passive protection), technical means of protection (active

p r o t e c t i o n ) , p r o c e s s r i s k s , m a i n t e n a n c e o p e r a t i o n s , s ta ff t r a i n i n g , e t c .
ü Quantitative risk assessment. MESERI method.

ü Calculation of the PML and VME according to ICEA calculation criteria or, as the case may
be, those determined by the insurance company.
ü Prioritized basic proposal of corrective measures
Civil or Engineering Liability
ü Description of process risks

ü Prioritized basic proposal of preventive measures
3. Potential Clients
The intended recipients of this service are the Technical Departments (subscription) of the insurance
companies so as to facilitate the contracting of risks from complex activities, with large insured
amounts and a need for placing the excess capitals under contract in a Facultative Reinsurance.
Such that the issued reports provide an additional analysis element, where the basic premises
thereof are technical rigor and objectivity.
Those companies that decide to apply the Risk Management methodology to the management of
their company and do not have their own technical resources for its implementation are also the
targets of this service.
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CONSTRUCTION WORK SUPERVISION AND TRACKING

(CAR-ALOP)
The object of this service it to have permanent knowledge of the actual situation of the execution
conditions of the construction work by paying special attention to:
· The degree of compliance with the Work

Chronogram set up in the Project. This reference
document will be the one that the Insurance company,
according to the conditions of the policy, has included
as an integral part thereof.
· The General Safety Conditions of the construction
work in its different phases appreciated during the
inspection visits.
Thus it is possible to act in long-term construction works in a preventive manner, having enough
room to maneuver in the corrective action decision-making.
2. Methodology
Each of the visits to the construction site envisages the following

tasks:
· Meeting with the project management in order to

discuss general aspects and know first-hand its
impressions about the general development of
the work, the problems that have arisen, the
decisions adopted, the modifications to the initial
planning, etc.
· Checking the state of representative or singular
points in situ.
· Carrying out a digital photographic report of the
most relevant aspects that have been seen.
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The periodicity of the visits depends on the length of the work, it being advisable at least once
quarterly.

Long-term construction works in which a permanent tracking of possible delays affecting the ALOP
coverage (Advance Loss of Profits) must be carried out.
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ASSET VALUATION FOR INSURACE PURPOSES
The main purpose for preparing the Asset Valuation Report is to determine the value of the
insurable assets, and as a result of this study, a series of benefits will be obtained:
· The elimination of the underinsurance/overinsurance issue.

· The possibility of fixing agreed values under the particular conditions.
· The differentiation of the service with regard to other insurance companies:
- Integral service
- Client involvement
- Winning over the client
From the analysis of the insurable assets, the client may furthermore obtain a series of added values:
· The use of the report for other, non-insurance purposes, such as:
- Sale of assets.
- Company mergers.
- Audits
- Initial public offerings.
- Financial operations.
- Control of assets, etc.
· The possibility of reducing the costs in case

of an accident:
- Adjusters fees.
- Legal and judicial costs.
2. Methodology
According to the conditions and types of values set up and accepted by the parties in the insurance
contract, a dual methodology may be used to draft the report:
· Value as new (usually applied to the buildings).

· Actual value (usually applied to the contents).
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3. Field Work
The collection of data will be carried out by technical staff from ITSEMAP, and it will be required that
it is accompanied by a technician who knows the facilities subject to study (the visit may carry on
for one or several days according to the complexity of the facilities, so is convenient to previously
set up an schedule of actions with the sole purpose of optimizing the times of the human resources
assigned to such end). Generally, the person responsible for maintenance of the facilities is usually
the most appropriate person to take part in this phase of the work.
The documentation that the technician must have at its disposal prior to the visit and inspection of
the facilities will be the following:
· Updated scale drawings of the risk situations. In case of the drawings being available
as computer files(2), a copy thereof will be provided.
· Access to the initial project and to the projects of the modifications/extensions, if any,
regarding the execution of constructions and civil works. A copy of the selected chapters will
be provided.
· A flowchart of the productive process in case the assessment envisages the analysis of the
machinery and installations. A copy thereof will be provided.
· An inventory of the assets and all documentation relative thereto (technical features, makes,
models, performances, etc.). The documentation about the selected facilities will be provided.
· Accounting lists and invoice inquiry, if necessary.
4. Report Preparation
With the collected information, the Asset Evaluation

Report, which will include the analysis of each risk
situation, will be drafted. The aforementioned report will
have the following structure:
· Exposition of the assessment methodology.

· Inventory of assessed assets.
· Graphic and photographic documentation.
· Value certificate.
All types of insured industrial or service companies with own damage risks.
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ELECTRICAL RISK ANALYSIS BY THERMOGRAPHY
Thermography is a technique that allows to measure, by using a camera sensitive to the range of
values of the electromagnetic spectrum corresponding to the infrared, the surface temperature of
different elements. Since in the majority of cases electrical failures are preceded by the increase
of temperature at the weakest point of the installation, this technique is very useful to detect, even
months in advance, inadequate aspects that may lead to a fault with a process shutdown or a fire
at worst.
Thermography is not only applicable to electrical

installations (in the broadest sense of the
expression, from the processing plant or
production equipment to the receiving element),
but to any other heat generating member and
therefore any potential fire source, such as: gear
reducers, brakes, bearings, couplings,
mechanical clutches, furnaces, boilers, etc.
t may also mean savings in process costs, such

as for example when detecting insulation flaws in
cold rooms, locating phase imbalances keeping
processing centres far off their optimum operation,
etc.
In order to make the best use of a thermographic

analysis, it must be performed in a time of normal
electricity demand of the installation (at full
production and never lower than 10% of the
maximum load) and repeated annually to check
that the implemented corrections have had the
intended effect. It is likewise advisable during the
commissioning of the activity for the first time
(quality of the electrical installation).
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2. Methodology
The systematics used in the thermographic analysis consists of:
· An inspection of the physical, electrical and mechanical conditions of the element, removing
all necessary covers before the inspection and analyzing in each case the switches, mechanisms,
cables, connections, disruptors, rotary equipment or any other devices that carry an electrical
load.
· A desk research for interpreting the data provided by the thermography and, together with the
information gathered during the visual inspection, writing a brief technical report indicating:
ü Exact location of the problem: location of the hot spot.
ü Temperature difference between the hot spot and the

reference area at the normal temperature.
ü Potential causes for the temperature increase.
In order to simplify the processing of the information contained in the thermographic study, a summary
chart of the detected deficiencies, sorted according to the following criteria, is shown before it:
· Grade 1: situations entailing a SERIOUS DEFICIENCY and that therefore must be IMMEDIATELY
corrected. It is usually associated with temperature differences greater than 30ºC (3) .
· Grade 2: temperature differences between 6ºC-30ºC. The recommendation will vary between
correcting as soon as possible or repairing whenever it is possible.
· Grade 3: temperature gradient lower than 5ºC. Does not require the adoption of measures,
but may indicate deficiencies and hence must be indicated in the report so that they are subject
to observation by the companys maintenance team.
This service is beginning to be offered by consulting companies worldwide, but the MAPFRE system
is the first one to provide it at no charge to its clients. The obtained results are very useful and the
technique is very novel, so they may be a tremendous help in winning over clients and boosting the
image of the insurance company. It is particularly recommended for companies that involve a special
risk, due either to the process (high fire load, explosive atmospheres, etc.) or to the building material
(flammable web sandwich panel).
(3) The temperature difference is set with regard to the temperature that is considered the normal operating temperature in the studied element, the selection of said normal temperature
being left at the discretion of the technician performing the thermography.
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FULL AUDIT OF THE ELECTRICAL INSTALLATION

Taking into consideration that the electrical installation is one of the most frequent ignition sources
in the development of fire accidents, this service means one more step, complementing the
thermographic report, for controlling and minimizing this type of risk.
The full audit of the electrical installation comprises the following aspects:
· Thermographic report.
· Verification by examination - Visual inspection and analysis of the main and secondary boards.
· Tests - With measuring instruments.
· Analysis of the electricity supply quality.
The scope of the Thermographic Report is described in detail in the corresponding file.
As for the visual inspection and analysis, they mainly focus on the protections put into practice
against direct contacts and indirect contacts.
The scope of the verification by examination and tests carried out on the low-voltage electrical
installations is indicated below:
Verification by examination
· Compliance of the installation with the single-line drawing (in case it exists and closely mirrors
reality).
· Efficiency of the protections against electrical contacts (direct or indirect).
· Conformity of the components to the ambient conditions (humidity, dust, presence of water,
etc.).
· Appropriate use and protection mode of the conductors.
· Appropriate dimensioning of the protections against overloads.
· Appropriate dimensioning of the protections against short circuits.
· Conformity of the regulatory prescriptions regarding conductor sectioning.
· Appropriate rated conductor voltage.
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· Minimum section of the conductors in conformity to the regulations (section calculation is not
carried out).
· Appropriate physical dimensions of the pipes (gutters, conduits, tubes, etc.).
· Suitability of the connections.
· Appropriate use of conductor colors.
· Accessibility of the ground connections (boxes, etc.).
· Connections to the ground connection of the grounds that may be directly observed.
· Appropriate dimensioning (no smaller than the allowed maximum) of the diffusers and ground
and protection conductors.
Test
· Voltage and frequency.

· Line or ground loop impedance.
· Short circuit currents/expected fault current.
· Ground resistor (if possible connect the auxiliary rods).
· Trip current of differentials (that may trip).
· Trip time of differentials (that may trip).
The procedure to be followed is the following:
1. Visual inspection to determine execution flaws existing therein, in order mainly to analyze
the appropriate protection of all lines by means of their corresponding magnetothermal
protections, which ensure that more intensity than the maximum acceptable of the conductor
cannot pass through each section, as the prolonged overheating of these lines is the main
cause of fires of electrical origin, greater even than short circuits.
2. Tests the indicated tests will be performed taking into account that some of them must be
carried out without voltage, giving priority to those tests that must protect people.
3. Recommended actions with causes, locations and solutions of the flaws found in the
installation.
All companies are potential users of this service as electricity is used in all of them; nevertheless,
it is much more recommendable in those that have a greater electricity consumption given their
activity or in those in which a significant machinery expansion has been carried out in view of the
possibility that the redimensioning of the electrical installation has not been performed correctly.
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TECHNICAL ASSISTANCE FOR THE ADEQUACY AND

IMPLEMENTATION OF SAFETY IMPROVEMENTS IN
ELECTRICAL INSTALLATIONS
Considering that the electrical installation represents one of the most usual ignition sources in the
development of fire accidents, this service means the first step in controlling the electrical hazard,
given that it treats the problem from the moment of its assembly and installation, preventing future
risks.
The technical assistance service for the adequacy and implementation of safety improvements in
electrical installations comprises the following aspects:
Electric Project Analysis:

· Verification of the applied regulations and the adjustment of the project to the latter (electrical
calculations are not checked).
· Verification of the key design aspects.
Acceptance Tests:
· Visual inspection.
· Verification of the adjustment of the executed part to the
project.
· Ground connection measurement.
· Input voltage measurement.
· Random load tap sampling.
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Example of actual flaws observed in installations:
Individual protections must be placed for each lighting

circuit, thus preventing that several circuits derive from
the same protection and may cause an inappropriate
clamping, causing contact flaws.
There are lines unprotected against overloads, as they

derive from magnetothermal protections with amperage
greater than the maximum intensity acceptable in the
lines.
2. Methodology
1. Acceptance of the definitive Project, analysis and approval report.

2. Installation visit and acceptance test.
All newly established companies or those existing companies being refurbished in which the electrical
installation is remodeled.
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FUNCTIONAL MACHINERY SAFETY ANALYSIS BASED ON

PREDICTIVE MAINTENANCE TECHNOLOGIES

Predictive maintenance is essentially based on detecting a failure before it occurs in order to have
enough time to correct it without damaging the service or stopping production, etc. These controls
may be carried out periodically or continuously according to the types of equipment, production
system, etc.
Predictive Maintenance Advantages:

· Reduces the accident rate.
· Reduces shutdown times.
· Allows to follow the evolution of a flaw in time.
· Optimizes maintenance staff management.
· Decision making on shutting down a row of machines at critical moments.
· Preparing internal operation forms or purchasing new equipment.
· Allows knowing the history of actions in order for it to be used in predictive maintenance.
· Makes the analysis of faults easier.
For that purpose, diagnostic tools and non-destructive devices and test such as:
Vibration Analysis:
By means of which the mechanical and electric issues most common in rotary machines are detected
before they fail by using spectral analysis, vibration phase analysis and other complementary
techniques (oil analysis, shock pulse analysis).
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(PROPERTY SAFETY)
Ultrasound Inspection:
The ultrasound analysis technique allows the detection of failures not observable with vibration
analysis or thermographies. The technique allows the detection of leaks in compressed air systems,
heat exchangers, boilers, underground, behind walls, etc.
Other services:
· Establishment of predictive maintenance plans.

· Practical classes for clients.
· Information workshops on predictive maintenance.
· Advice for underwriting the machinery breakdown insurance in expensive equipment.
· On-line control of big machinery.
2. Methodology
Given the great variety and typology of machinery, each situation must be specifically analyzed by
the technician in order to determine the methodology and technique to be applied in each case.
This service is beginning to be offered by consulting companies worldwide, but the MAPFRE system
is the first one to provide it at no charge to its clients. The obtained results are very useful and the
technique is very novel, so they may be a tremendous help in winning over clients and boosting the
image of the insurance company.
It is particularly advisable in companies that have machinery of high precision and economic and
strategic value.
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(PROPERTY SAFETY)
GENERAL AUDIT OF FIRE PROTECTION INSTALLATIONS
The purposes of the execution of the Fire Protection (FP) Installation Audit are the following: on
the one hand, to analyze whether the design, execution and maintenance conditions of the facilities
are in accordance with the regulations that regulate them, and on the other hand, to check their
appropriate operational and efficiency state by carrying out functional tests on the equipment that
allows it.
The analysis and verification of the state of the available fire protection installations provide a clear
image of the current state of the risk in order to establish, as a final conclusion, the necessary
recommendations for the adequacy and expansion of the required systems.
The following FP installations are part of the scope of application of this service:
· Automatic fire detection systems.

· Manual fire alarm systems.
· Firefighting water supply systems.
· Outer pillar hydrant systems.
· Fire extinguishers.
· Fire hose cabinet systems.
· Dry hydrant systems.
· Automatic water sprinkler extinguishing systems.
· Water spray extinguishing systems.
· Low expansion foam extinguishing systems.
· Dust extinguishing systems.
· Gaseous agent extinguishing systems.
In those aspects where national regulations do not

completely define the requirements, or for those
specific systems that are not regulated by a national
rule, world-renowned standard criteria such as NFPA
and Factory Mutual will be followed.
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SEGURIDAD PATRIMONIAL
(PROPERTY SAFETY)
2. Methodology
The collection of data will be carried out by technical staff from ITSEMAP and it will be required that
they are accompanied by a technician who knows the facilities to be audited (the visit may take all
day long according to the complexity of the facilities, so is convenient to have anticipated this
situation). Generally, the person responsible for maintenance of the facilities is usually the appropriate
person (or the accredited maintenance company).
The following considerations must be anticipated in order to perform the tests:
· Testing on equipment and installations will always be

performed with the clients express consent; during some
of the tests interference in the normal course of the activities
may occur (e.g. flow rate measurement tests, where it is
necessary to discharge great quantities of water).
· In order to carry out certain tests additional material and
human resources may be necessary, for example the use
of stairs or the presence of operators to operate equipment.
The analysis of the state of the installations will be performed on the basis of the data obtained from
the tests and visual inspection. Furthermore, in order to characterize the risk it will be indispensable
to have the documentary information which is specified between; this documentation must be at the
auditors disposal no later than the day of the visit.
· Updated scale drawings of the facilities object of the audit.

With indication of the surface areas intended for each
production process or storage, as well as the typology,
amounts and heights thereof. In case of the drawings being
available as computer files(1), a copy thereof will be provided.
· Access to the project and documentation relating to the
installation of the equipment (technical features, certificates,
etc.). A copy of the selected portions will be requested.
The Audit Report, which will include the analysis of the state which the fire protection installations
are in, the results of the tests carried out, the characterization of the risk and installation needs in
application of the Safety Rules and Regulations in industrial establishments and finally the PRIORIZED
improvement recommendations that must be carried out to correct the detected flaws, will be drafted
using the collected information; the report will be accompanied by a photographic report in order
to make its reading easier.
to third parties, both personal injuries and property damage. Industries or warehouses of high
concentration value and in particular premises with great influx of people where the effectiveness
of the Fire Protection Systems must be ensured, for example hotels, high-rise buildings, shopping
malls, hospitals, etc.
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(PROPERTY SAFETY)
FP INSTALLATION MAINTENANCE MANAGEMENT SYSTEM

AUDIT. MAINTENANCE PROGRAM

The appropriate maintenance of the fire protection installations turns out to be one of the one of
the unresolved matters in fire risk management. Both the identification of the deficiencies of the
instituted maintenance system and the support to the persons responsible during the introduction
of a program suitable for the characteristics of their facilities are the aims of the proposed audit.
Among the points to be analyzed are:

· Documentation management. Maintenance book, installation reports, etc.
· Integration of the specific maintenance program of the
FP installations in the industrys general program.
· General state of the installations with the identification
of the symptoms of the lack of maintenance.
· Review of the maintenance contract and approval of the
accredited maintenance company.
· Frequency of maintenance operations.
· Analysis of maintenance operations.
2. Methodology
The work takes place in two clearly differentiated spheres: visit to the facilities for symptom detection
and desk work to analyze the documents provided.
Prior to the visit of the facilities, a meeting with the heads of the company will be held where all
necessary documentary information will be gathered; the latter includes:
· Valid maintenance contract.

· Accredited FP installation maintenance company certificate.
· General maintenance plan.
· Records of the maintenance work carried out.
· Inventory of existing fire protection installations.
· Technical documentation of the fire protection installations.
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(PROPERTY SAFETY)
Afterwards, a data collection visit will be carried out by ITSEMAPs technician, in which it will be
required that he is accompanied by a technician who knows the facilities to be audited (the visit may
take all day long according to the complexity of the facilities, so is convenient to have anticipated
this situation). The person responsible for maintenance of the facilities is usually the appropriate
person, although the presence of any representative of the accredited maintenance company would
be advisable.
The Audit Report, in which the potential flaws in the installation maintenance management will be
stated, will be drafted with the information collected. The main purpose of the report is to lay out
the improvement actions or recommendations for the appropriate FP installation maintenance
management, with special attention given to the clients own characteristics: type of existing facilities,
state thereof, production systems, general maintenance plan. All this with a clear practical nature,
with the inclusion of inventory files, maintenance work for each installation and its periodicity.
to third parties, both personal injuries and property damage. Industries or warehouses of high
concentration value and in particular premises with great influx of people where the effectiveness
of the Fire Protection Systems must be ensured, for example hotels, high-rise buildings, shopping
malls, hospitals, etc.
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(PROPERTY SAFETY)
FIRE PROTECTION INSTALLATION ACCEPTANCE TESTS

In the fire protection installation execution process, a construction work is deemed finished when
the systems are handed over to the promoter in their operating conditions. This act, which is not
always performed with the necessary strictness, is essential to ensure the correct operation of the
systems in the future.
With the present service it will be confirmed that in the execution of the planned facilities the
regulations applicable to each type of system have been followed and that the operation thereof is
that planned in both the project defining them and the rules and regulations according to which they
have been designed.
The following are among the fire protection installations which can be subject to acceptance tests:
· Automatic fire detection systems.

· Manual fire alarm systems.
· Firefighting water supply systems.
· Outer pillar hydrant systems.
· Fire extinguishers.
· Fire hose cabinet systems.
· Dry hydrant systems.
· Automatic water sprinkler extinguishing
systems.
· Water spray extinguishing systems.
· Low expansion foam extinguishing systems.
· Dust extinguishing systems.
· Gaseous agent extinguishing systems.
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(PROPERTY SAFETY)
2. Methodology
The following steps will be followed in order to draft the acceptance test report.
Visit to the facilities object of the acceptance by ITSEMAPs technician, for which it will be required
that he is accompanied by a technician of the company that knows the facilities to be audited (the
visit may take all day according to the complexity of the facilities, so is convenient to have anticipated
this situation). In order to carry out the tests the assistance of the installing company that has
executed the construction work is deemed essential.
The following considerations must be anticipated in order to perform the tests:
· Testing on equipment and installations will always be performed

with the clients express consent; during some of the tests
interference in the normal course of the activities may occur
(e.g. flow rate measurement tests, where it is necessary to
discharge great quantities of water).
· In order to carry out certain tests additional material and human
resources may be necessary, for example the use of stairs or
the presence of operators to operate equipment. The installing
company is considered the appropriate figure to give this support.
With the results from the previous tests, the desk work will mainly be based on the design project
of the accepted facilities, so is essential to have said document or, failing that, the start parameters
which the facilities where designed for.
Forming part of the required acceptance of the facilities is the handing over to the ownership by the
installer of the final dossier of the facilities, wherein among other things the final construction work
drawings, the technical documentation of the installed equipment, etc must be included. It will be
verified that this documentation is appropriate and reflects the executed facilities.
The installation acceptance test report will thus contain, for each one of the facilities, the tests
performed with the obtained results, which will be compared with those expected, thereby delivering
a verdict about the adequacy of the executed systems. About the deviations that may appear, the
measures deemed more appropriate for their correction will be proposed.

Insured industrial or service companies with relevant associated risks of own damages or damages
to third parties, both personal and material, where the failure of its facilities to comply with the rules
and regulations may have a significant impact on the warranty and reliability level of the protection
installations. Potential clients in the activity startup phase prior to the concession of administrative
licenses or captive clients in the phase of expansion of their facilities. Companies required by the
administration to adapt their facilities to the rules and regulations.
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(PROPERTY SAFETY)
PROJECT AND PROJECT MANAGEMENT
This service may cover several aspects in the final aim of providing buildings and industries with
adequately-assembled and -accepted fire protection installations.
· Implementation of the actual fire protection installation execution project (active and passive
protections).
· Design project of the evacuation conditions (evacuation routes and elements dimensioning)
required by the rules and regulations binding on each risk typology.
· Site management of the execution of the work and provisional acceptance tests.
Below are listed the different installation typologies included in the scope of this service:
· Fire detection and alarm

· Suction detection
· Sprinklers and water spray
· Water supply and general network
· Automatic gaseous agent extinguishing
· Automatic dust extinguishing
· Automatic foam extinguishing
· Water spray extinguishing
· Fire hose cabinet and hydrants
· Smoke exhaust
· Passive protection (compartmentalization)
· Emergency lighting and signaling
· Evacuation design
2. Methodology
The regulatory analysis will be carried out on the basis of the

supplied documentary information specified below, which must
be at the technicians disposal before the start of the work and
the potential visit:
· Updated scale drawings of the facilities/buildings object

of the project as computer files(5).
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(PROPERTY SAFETY)
In the case the project to be carried out is about existing industrial buildings or facilities, a verification
visit will also be made by technical staff from ITSEMAP, and it will be required that it is accompanied
by a technician who knows the existing buildings and facilities and provides access to the different
areas (the visit may carry on for one or several days according to the complexity of the facilities,
so is convenient to have anticipated this situation). Generally, the person responsible for maintenance
of the facilities is usually the appropriate person and, in some cases, the authorized maintenance
company.
The Project, which will include the following points, will be prepared with the previous documentation
and the data obtained during the verification visit:
· Specification
· Conditions
· Budget
· Drawings
During the site management phase it is preceptive to carry out periodic visits to the construction
site until its completion, after which the acceptance tests are performed and a provisional acceptance
agreement and report is subsequently issued, until the final acceptance, which is made one year
later.
Industrial or service companies in need of undertaking the

establishment of their fire protection installations, both
due to regulatory compliance and in order to introduce
their own safety standards. Companies in which design
anomalies have been detected in their FP installations
after an audit.
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(SELF-PROTECTION)
EMERGENCY PLAN PREPARATION
For an appropriate protection it is necessary that the company adopts, according to the potential
emergency situations, the necessary measures as regards firefighting and worker evacuation,
designing and training to this end the personnel in charge of putting into practice these measures
and periodically checking their proper operation.
In order to comply with the above, the Emergency Plan of the industries or buildings will be drafted.
The objectives which are sought by drafting this document may be summarized as:
a) Preventing emergency causes, as well as reducing the consequences in case of accident.
b) Having organized and trained people ensuring that emergency control actions are taken in
a fast and effective manner.
c) Keeping all building occupants informed about how to act in an emergency.
In order to meet these objectives, the document has three sections.
Document No. 1: EMERGENCY PLAN. It envisages all

emergency hypotheses, action plans and human teams
taking part.
Document No. 2: ESTABLISHMENT. It sets out the guidelines

for disseminating and establishing the Plan, training personnel,
carrying out drills, and revising the Plan to update it.
Document No. 3: ANNEXES. Information necessary for the

operationality of the Plan. The files with instructions for action
for the different emergency and intervention groups, as well
as the drawings, are of particular significance.
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(SELF-PROTECTION)
2. Work Methodology
In order to carry out the service a data collection visit with the following program is suggested:
1. Presentation of the service. Attendance is recommended for the future persons responsible
for establishing the emergency plan (commissioning), as well as for the head of the facilities
or his delegate. Estimated duration: 1/2 hour.
2. Meeting for general data collection with the persons responsible for the risk: organization,
schedules, personnel dependent on subcontracting, description of the activity, processes, etc.
Estimated duration: 1 hour.
3. Tour of the facilities for data collection. The technician from ITSEMAP who has traveled to the
facilities must be accompanied by a technician who knows the facilities and processes (the
visit of the facilities may carry on for one or several days according to their complexity, so it
is convenient to have anticipated this situation). Generally, the Production Manager (when
there are processes of certain complexity) or the person responsible for maintenance of the
facilities is usually the most appropriate person.
During the visit, the following documentation will be required:
· Updated Plant layout drawing(7), with indication of the location of the following fire protection
means: hydrants, fire hose cabinet, fire extinguishers (provided they have said location), fixed
extinguishing installations (CO2, water spray, etc.).
· The companys organizational chart: General Manager, Production Manager, Shift Supervisor,
supervisor, etc.
· Description of the activity, identifying the different work shifts by indicating: No. of people, shift
and schedule, function, most likely physical location.
· List of hazardous products used, indicating their usual location, maximum quantities and
product safety data sheets.
· Updated maintenance lists of the fire protection means existing in the facility (fire extinguishers,
fireplugs, hydrants, fixed extinguishing means, etc.) where the following is indicated: Type of
extinguishing means, main features, and location.
· Internal telephone list, with indication of locations (plant, department, etc.). List of pagers in
case of having them. List of workstations provided with radio transmitters. List of closest
emergency telephones (Hospitals, Fire Departments, Police Stations).
· List of subcontracted companies that usually have staff in the field, indicating: Work shifts, No.
of people per shift, most likely location.
Public and private buildings (shopping malls, hotels, hospitals, offices, etc.) and industrial
companies of any sort which are subject to the abovementioned legal obligations.
(6) In case of having the information in CAD format, a hard copy would be required for field work, preferably one with the protection means already, and a disk copy in *.DWG format
for AUTOCAD v.2006.
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(SELF-PROTECTION)
EMERGENCY PLAN UPDATING
In order to fulfill its function, the emergency plan must be updated, for which a series of reviews are
programmed:
· Regular periodic review: 1 year.
· Extraordinary review: for one of the following

reasons:
- Modification of the current legislation or the

administrative regulations.
- Modifications to the configuration of the

facilities and their operation.
- Establishment of new protection installations.
- Flaws observed in the Plan either from doing

drills or due to actual emergencies.
This service is applicable to Emergency Plans previously prepared by ITSEMAP.
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(SELF-PROTECTION)
2. Methodology
In order to carry out the data collection visit the following program is suggested:
1. Meeting with the persons responsible for the Emergency Plan in order to determine the
scope of the review and the changes that have occurred: changes in risk processes and
facilities, FP means, organization and personnel, etc. Estimated duration: 2 hours.
2. Tour of the facilities for data collection. The technician from ITSEMAP who has traveled to
the facilities must be accompanied by a technician who knows the facilities and processes
(the visit of the facilities may carry on for one or several days according to their complexity,
so it is convenient to have anticipated this situation). Generally, the Production Manager
(when there are processes of certain complexity) or the person responsible for maintenance
of the facilities is usually the most appropriate person.
During the visit the following documentation will be required according to the changes that have
occurred:
· Updated plant layout drawing(8), with indication of the location of the following fire protection
means: Hydrants, fire hose cabinet, fire extinguishers (provided they have said location), fixed
extinguishing installations (CO2, water spray, etc.).
· The companys organizational chart: General Manager, Production Manager, Shift Supervisor,
supervisor, etc.
· Changes in activity: work shifts, indicating No. of people, shift and schedule, function, most
likely physical location.
· Changes in the hazardous products used: usual location, maximum quantities, and product
safety data sheets.
· Updated maintenance lists of the fire protection means existing in the facility (fire extinguishers,
fireplugs, hydrants, fixed extinguishing means, etc.) where the following is indicated: Type
of extinguishing means, main features, and location.
· Internal telephone list, with indication of locations (plant, department, etc.). List of pagers in
case of having them. List of workstations provided with radio transmitters. List of closest
emergency telephones (Hospitals, Fire Departments, Police Stations).
· List of subcontracted companies that usually have staff in the field, indicating: Work shifts,
No. of people per shift, most likely location.
Public and private buildings (shopping malls, hotels, hospitals, offices, etc.) and industrial companies
of any sort which are subject to the abovementioned legal obligations.
(7) In case of having the information in CAD format, a hard copy would be required for field work, preferably one with the protection means already, and a disk copy in *.DWG format for
AUTOCAD v.2006.
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(SELF-PROTECTION)
EMERGENCY PLAN AUDIT
This service covers different aspects related to the emergency plans that buildings or industries
must have.
An analysis of the organization of the human and material resources available for ensuring the
immediate evacuation and intervention in case of an emergency situation and of the establishment
level in the workplace is performed in accordance with the following sections:
1. Risk evaluation
2. Technical means of protection
3. Human resources
4. Graphic information: Drawings
5. Emergency typology. Severity levels
6. Self-protection structure
7. Members of the teams
8. Alert and alarm procedures
9. Evacuation procedures
10. Procedures of intervention according to the emergency
11. Establishment level. Staff training, etc.
12. Drills
2. Work Methodology
The following program is suggested in order to perform the service:
Document collection
The emergency plan analysis will be carried out on the basis of the supplied documentary information
specified below, which must be at the technicians disposal before the start of the work and the
potential visit.
Emergency plan (last review).
It must include all documents that are a part thereof, procedures of action in emergencies,
self-protection structure, etc.
Emergency plan drawings.
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(SELF-PROTECTION)
Field Work Technical Visit
Meeting with the person responsible for the establishment of the Emergency Plan or person in
which he delegates. Estimated duration: 1 hour.
Tour of the facilities accompanied by a technician that knows the facilities and processes.
During the visit, the following documentation will be required:
i. Members of the self-protection teams.
ii. Records of the training carried out. Programs and attendees.
iii. Reports of drills carried out.
Desk Work
The desk study of the corresponding documentation of the Emergency Plan, complemented with
the visit to the facilities and an interview with the person responsible for its implementation, allows
the analysis of the compliance with the regulations in this respect as well as its establishment degree,
a series of improvement recommendations being suggested.
Insured industrial or service companies and public and private buildings (shopping malls, hotels,
hospitals, offices, etc.) already having an Emergency Plan and needing to find out the degree to
compliance with the regulations and the establishment level thereof in the organization.
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(SELF-PROTECTION)
EMERGENCY PLAN ESTABLISHMENT
The establishment consists of disseminating the Emergency Plan and training the staff for putting
it into practice according to the criteria and guidelines laid out therein, and entails the following
actions:
· Designation of the members of the Self-Protection

Teams.
· Emergency Plan Establishment Program
· General dissemination courses for all personnel.
· Specific theoretical and practical courses for the

members of the Self-Protection structure.
· Emergency drill.
2. Work Methodology
The following program is suggested in order to perform the service:

1. Presentation of the service before the person
responsible for the establishment of the Emergency
Plan or person in which he delegates. Estimated
duration: 1/2 hours.
2. Preparation of the establishment plan together
with the person of the company responsible for
the establishment.
3. Designation of the members of the Self-Protection
Teams.
ITSEMAP will advise and collaborate with the heads
of the company to determine which persons are the
right ones to become part of the different self-protection
teams. A profile for each one of the self-protection
structure teams will be prepared.
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(SELF-PROTECTION)
4. Emergency Plan Establishment Courses
The specific dissemination and training actions necessary for the members of the Action Groups
that are defined in the Emergency Plan will be carried out. The following typical training actions
are specifically considered:
Name Duration
Course for the Intervention Team 7 hours
Alarm and Evacuation Team Course 3 hours
Support Team Course 4 hours
Emergency Chief and Intervention Chief Courses 5 hours
Course for the Control Centre 3 hours
Awareness sessions for the rest of the staff 1,5 hours
The scope and duration of the different training actions and courses in each of the levels shall
be determined at the right moment according to the needs laid out in the Emergency Plan.
5. All courses will take place in the clients facilities. The combustible and extinguishing materials
for the real fire drills will be provided by the client.
6. A specific documentation for each of the teams is prepared.
7. Emergency drill.
Once the corresponding training is given, an emergency drill will be designed and carried out
in order to check the operationality of the Emergency Plan and familiarize the teams with the
existing evacuation routes and protection means.
Finally, a report is issued with the final assessment of the conclusions derived from carrying
out the Emergency Plan.
Public and private buildings (shopping malls, hotels, hospitals, offices, etc.) and industrial companies
of any sort.
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(ENVIRONMENT AND INDUSTRIAL SAFETY)
COMPREHENSIVE INSPECTION
ENVIRONMENT INDUSTRIAL SAFETY
The essential purpose of this service is to identify all those defaults concerning both the environmental
legislation (air, water, soil, noise, waste, pollution prevention and control, etc.) and that legislation
relating to the prevention of severe accidents (Seveso Directives I and II).
On the basis of the identified defaults, an action plan focused on ensuring compliance with the
applicable laws as well as on sensitizing the client about the need to undertake a plan for continuously
improving the management of the safety and environmental risks of the facility.
2. Work Methodology
The following methodological procedure is going to be laid out in order to perform this service:
· Organization and planning of the visit to the facility.

Collecting preliminary information thereof, as well as
that relating to the different interlocutors involved.
· Visit of the facility accompanied by technicians

responsible for the Environment and Industrial Safety
Areas. This visit will be made throughout a period that
may range between 2-6 hours depending on the
characteristics of the facility.
· Preparation of a draft Inspection Report which will be

structured in the following manner: Background, Purpose
and Scope of the Report, applied Methodology. Analysis
of the applicable Regulatory Compliance. Identification
of the most significant risks of the facility. Risk
Management Improvement Plan. Conclusions and
recommendations.
· Approval by the client and dispatch of the definitive

Preliminary Inspection Report.
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This product is especially intended for all those industrial

activities clients of the ceding insurers with the purpose
of helping to reduce their environmental and industrial
safety risks (severe accident prevention).
One possible list of activities in which this service could

be applied would be the following: Combustion facilities;
metal production and processing facilities; mineral
industries; chemical industries; waste management; paper
and cardboard industries; textile industry; leather industry;
agribusiness and cattle industry; organic solvent
consumption; carbon industry; metalworking; fuel storage;
etc.
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ANNUAL SAFETY ADVISER SERVICE FOR THE

TRANSPORTATION OF HAZARDOUS PRODUCTS
What?:
Having a Safety Adviser that manages the risks associated with the loading and unloading activities
in those companies affected by the RD 1566/99.
To whom?:
All companies responsible for hazardous good loading and/or unloading operations (flammable
liquids, corrosive substances, gases, explosives, hazardous waste, infectious sanitary waste,
radioactive waste, environmentally hazardous waste, etc.). On one hand there are the recipient
companies and on the other the companies responsible for loading and the carriers.
How?:
· Meeting to appoint the Safety Adviser.
· Establishment of functions and responsibilities of the Company.
· Establishment of hazardous goods.
· Verification of procedures aimed at minimizing the risks.
· Preparation of an annual report.
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PRELIMINARY GROUND POLLUTION SITUATION REPORT
This Service is aimed at preparing the Soil Situation Report in accordance with the legal requirements
established in each country. The purpose thereof is to provide to the corresponding persons
responsible for management an assessment of whether significant pollutions to the ground, object
of this report, on which the facility is built or has been built, have occurred or will occur.
In order to prepare the report it will be necessary to gather

information relating to:
General activity data.
Materials used.
Intermediate or final products of a hazardous nature.
Generated by-products or waste.
Storage, indicating its characteristics.
Surface or underground deposit.
· Production areas.
Historical activities.
2. Work Methodology
The following methodological procedure is going to be followed in order to perform this service:
Organization and planning of the visit to the facility.

Collecting preliminary information of the facility,
as well as that relating to the different interlocutors
involved.
Visit of the facility accompanied by a person
responsible thereof with historical and current
knowledge. This visit will be made throughout a
period that may range between 2-6 hours
depending on the characteristics of the facility.
Preparation of a draft report, in accordance with
that laid out in the scope of RD 9/2005 (refer to
the previous point).
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INFORME PRELIMINAR SITUACIÓN CONTAMINACIÓN DEL

SUELO
Potentially polluting activities such as:
Extraction of oil and minerals; production of greases and oil, textiles, impregnated fabrics, tanned
hides, wood, paper and cardboard, basic chemicals, paints and varnishes, rubber, ceramic, fiber
cement; processing of metals, tanks, machines, electrical wires and cables, batteries and accumulators,
lamps, vehicles; wholesale trading of fuels, metals and minerals, fertilizers, chemicals, etc.
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EXECUTION OF THE INTEGRATED ENVIRONMENTAL

AUTHORIZATION
What?:
Technical Assistance to support the organization in requesting the Integrated Environmental
Authorization, as well as in developing the documentation necessary for its completion, according
to the requirements of the European Directive 96/61/CE.
To whom?:
Companies, clients of the insurance company, affected by said directive. Industrial sectors that have
a greater potential for pollution: Combustion facilities; metal production and processing facilities;
mineral industries; chemical industries; waste management; paper and cardboard industries; textile
industry; leather industry; agribusiness and cattle industry; organic solvent consumption; carbon
industry.
How?:
· Phase O: Analysis of the administrative legal requirements for preparing the Integrated
Environmental Authorization centreed on identifying the facility-specific administrative and
documentary demands and planning the data collection.
Phase I: Gather the basic information on the facility necessary for preparing the Documentation
relating to the Environmental Authorization.
Phase II: Investigation of the Ground Quality in order to issue a preceptive Report on the
Ground Quality of the Facility.
Phase III: Development of specific work centreed on finding out the environmental impacts
of the air, water and external noise management of the facility, as well as development of an
Environmental Monitoring Program that entails adequately tracking and controlling the identified
risks.
Phase IV: Preparation of the Integrated Environmental Authorization Documentation.
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INSPECTION OF THE WASTE MANAGEMENT FACILITIES

AND OPERATIONS
What?:
Inspection of the waste management facilities and operations within the framework of the current
legislation in each country with regard to waste.
To whom?:
Hazardous waste-producing companies.
How?:
· Inspecting the facilities destined for waste storage in the facility, particularly checking the
packaging, labeling and containment measures in case of spill.
· Additionally, the operational management procedures will be reviewed, identifying potential,
associated environmental or safety risks.
· Finally, an optimization program with the aim of improving the integral management of the
waste generated in the facility itself will be provided.
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INDUSTRIAL SAFETY SERVICE

CONTINGENCY PLAN SERVICE
Nowadays, any business must be prepared for the worst, that is, it must define a contingency plan
laying out the actions to be taken, the resources to be used, the responsibilities to be assumed, and
the procedures to be followed when faced with a crisis in order to ensure the continuous availability
of the critical processes, the essential services and the key operations of the business until returning
to normality, minimizing the impact to customers, employees and its reputation. .
These plans must ensure that contingencies are managed in a coordinated manner so that operations
may be resumed as soon as possible, clients and staff are informed about its progress and the
situation does not result in a disaster.
Developing and establishing a contingency plan is essential for any business and requires careful
preparation and planning that must be based on the identification, assessment and control of the
risk, which makes the business a safer place to work in and contributes to financial stability, facilitating
and/or improving:
· The survival of the business

· The management of the risk
· The image of the company
· The loyalty of the employees
ITSEMAP, S.T.M. covers all the needs of any organization derived from planning contingencies in
both the design and the establishment phase.
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2. Work Methodology
1. Identification of contingencies and establishment of crisis

scenarios.
2. Evaluation of the risk associated with any of these scenarios.
3. Definition of the plans for operation in a crisis situation and

for recovering normality.
4. Definition of teams, roles and procedures.
5. Preparation of the Communication Plan.
Any company interested in minimizing, by means

of foresight, business interruptions, loss of clients,
damage to its reputation, loss of profits, etc.
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STAFF TRAINING
THEORETICAL AND PRACTICAL TRAINING COURSES FOR

EMERGENCY INTERVENTION PERSONNEL
1. General Information about the Service
The purpose is to train the client companys intervention personnel in general concepts about the risks
present in their activity and achieve that its assigned personnel has the appropriate competence and
attitude when faced with emergencies. The following courses are designed to this end.
NAME 1: FIRE INTERVENTION BRIGADES

AIMED AT: Personnel of the same company of any activity that could respond and intervene
in fire incidents at the first intervention level.
Personnel of several companies of any activity that could respond and intervene
in fire incidents at the first intervention level.
OBJECTIVES: Teaching them the general concepts of the risks present in their company and
achieve a positive attitude in emergencies.
Generating self-confidence to successfully intervene during false alerts and alert
situations.
GENERAL SYLLABUS: Basic general concepts about fire, the properties of fuels and other risks at their
THEORY: company and the response and evacuation organization.
PRACTICE: FOR ONLY ONE COMPANY

· In company
Extinguishing real fires from liquids and solids with fire extinguishers and
hoses (if any).
Emergency response organization exercises.
· In practice range
Extinguishing of real fires from liquids and solids with fire extinguisher
and hoses.
Emergency response organization exercises.
Indoor behavior of fire.
Study of the neutral plane of a fire.
FOR SEVERAL COMPANIES

In practice range
DURATION: 5 to 6 hours No. of PARTICIPANTS: Max. 20 (according to specific
risks).
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STAFF TRAINING
NAME 2: SPILL INTERVENTION AND CONTROL

AIMED AT: Personnel from companies that manufacture, handle or
storage liquid substances subject to spills.
OBJECTIVES: Training the attendees in the use of the methods and means
to control spills as well as the required safety measures.
GENERAL SYLLABUS: Review of the properties of the substances in the company.
THEORY: Spill control methods and means.
Leak plugging methods and means.
Safety methods.
PRACTICE: Examination of the means.

Deployment of the means.
Intervention organization.
Spill control.
Waste removal.
DURATION: 6 to 14 hours (1 or 2 days) according to the nature of the

company.
Maximum No. or participants: 12
NAME 3: EVACUATION ORGANIZATION AND DEVELOPMENT
AIMED AT: Persons that must organize and control the evacuation of their workplace.
OBJECTIVES: Teaching how to organize the evacuation of people in a building or other place
in an efficient and safe manner.
GENERAL SYLLABUS: Human behavior in emergencies.

THEORY: Evacuation organization. Evacuee control.
Disabled person attention.
Search of low occupancy locations.
Meeting Point Organization.
PRACTICE: Tours of the evacuation routes and exits.

Movement of disabled people.
Movement of hospital patients (if applicable).
DURATION: 2 1/2 to 4 hours. No. of PARTICIPANTS: Max. 25
NOTE: This course may be adapted to buildings of specific type/use such as HRB
(high-rise buildings), hotels, hospitals, large shopping malls.
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STAFF TRAINING
JPRELIMINARY SPECIFIC RISK ANALYSIS WORKSHOP

AND THEORETICAL-PRACTICAL COURSE TO TRAIN
INTERVENTION PERSONNEL
The purpose is to train the client companys intervention personnel in particular concepts about the
risks present in their activity and achieve that its assigned personnel has the appropriate competence
and attitude when faced with emergencies. The following courses are designed to this end.
NAME 1: FIRE INTERVENTION BRIGADES*

NAME 2: SPILL INTERVENTION AND CONTROL*
NAME 3: EVACUATION ORGANIZATION AND DEVELOPMENT*
NAME 4: PRELIMINARY SPECIFIC RISK ANALYSIS WORKSHOP
OBJECTIVE CLIENT Personnel of companies of any activity that could respond and intervene in fire
AND incidents at the first intervention level.
PARTICIPANTS:
OBJECTIVES: Teaching them the particular concepts of the risks present in their entity and
achieve a positive attitude in emergencies.
Generating self-confidence to successfully intervene during false alerts and
alert situations.
GENERAL Identifying the particular risks of the clients facilities, instructing the staff about
SYLLABUS: the consequences of an emergency therein.
THEORY: Touring the clients facilities with the personnel and identifying the risks and
existing FP means and installations.
Training in the handling of FP means and installations.
DURATION: 5 to 6 hours No. of PARTICIPANTS: Max. 20 (according to specific risks).
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STAFF TRAINING
THEORETICAL AND PRACTICAL TRAINING COURSES FOR

EMERGENCY INTERVENTION PERSONNEL

With these courses, training by specialized professionals is offered to the insured companies for the
personnel who will have the responsibility of directing and coordinating the intervention teams in their
companies.
NAME: PERSONS RESPONSIBLE FOR FIRE INTERVENTION
OBJECTIVE CLIENT Persons responsible for managing emergencies in companies, Emergency Chief
AND PARTICIPANTS: and Intervention Chief. The objective clients are companies that have, due to their
activity, size or legal requirement, intervention teams that must have an adequate
direction and coordination.
OBJECTIVES: Teaching the emergency organization and management concepts to achieve

positive and safe actions and interventions.
GENERAL SYLLABUS: Emergency Plans, human and material resource organization and mobilization,
THEORY: optimum use of resources.
Positive emergency management.
PRACTICE: · Intervention exercises in extinguishing fires from solids (A) and liquids (B).
· Spill control exercises.
· Exercises of management, accident assessment, resource mobilization,
incident intervention, control, and resolution.
DURATION: 2 days / 15 hours. No. of PARTICIPANTS: Max. 16
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STAFF TRAINING
PRACTICAL COURSE FOR FIRE INTER VENTION CHIEFS
PURPOSE OF THE COURSE

With this course, the insurance company offers to its clients the possibility of receiving this training
from real professionals specialized in teaching fire extinguishing intervention principles with more than
15 years of experience.
AIMED AT:
Fire Intervention Chiefs, as well as the personnel assigned to Fire Brigades in industries and buildings
with other uses such as hospitals, hotels, open to the public, etc.
DATES AND DURATION

To be determined
2 days
VENUE
To be determined
TEACHING STAFF
Specialist technicians from ITSEMAP with more than 15 years of experience in teaching the fire
intervention and evacuation methodology.
THE COURSE INCLUDES

· Bus trip to the training centre.
· Coffee breaks and lunch both days.
· Use of fire extinguishers and hoses as well as all personal materials and protections
necessary for doing practice.
· Accident insurance.
REGISTRATION
The registration to the course will take place by means of direct invitation of the insurance company
EMPRESAS.
The deadline period for place admission will be 15 days before the start of the course. The definitive
registration will be confirmed once this period has expired.
PROGRAM
1ST DAY. THEORY:

· Awareness of the risk of fire.
· Problem of the losses in fires.
· Basic fire concepts.
· Detection and extinguishing installations. Preventive operation and maintenance; verifications.
· Fire prevention.
· Personal protection equipment and means.
· Preliminary emergency planning.
· Emergency intervention and control tactics.
· Public emergency services; joint operations, intervention of external services.
· Ventilation principles.
· Protection of exposed adjoining buildings.
2ND DAY. PRACTICE:

· Extinguishing class A and B fires with fire extinguishers.
· Handling and arranging 70, 45, and 25 mm hose lines; intervention team preparation.
· Intervention and control technique principles.
· Extinguishing class A and B fires with hoses.
· Extinguishing with foam: foam equipment assembly, dispenser location, nozzle location,
projection angles.
· Field inspection of fire protection installations. Automatic sprinkler discharge.
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STAFF TRAINING
THEORETICAL COURSES AND ADVISORY WORKSHOPS
The purpose of this service is to disseminate and improve among the insured companies, internal
staff or mediators the training and knowledge about aspects relating to Integral Safety and Risk
Management.
By applying the acquired knowledge it will be possible to improve the safety levels of the company,
with the resulting adjustment of the cost of its risks. And also achieve an improvement in the technical
and commercial management of the business as well as a reduction of the accident rate.
Both general risk aspects and subject matters and specific sectoral problems are dealt with.
The courses vary in length, although they are always between 1 and 2 days long, in order to attempt
to ensure a minimum job impact due to the absence of the course attendees. 25 attendees max.
The methodology of this training in particularly based on doing practical cases and even taking part
in actual situations and viewing abundant audiovisual material.
Some available subjects:
- Risk Management
- Risk Inspection and Assessment
- Emergency Plan Preparation and Establishment
- Loss of Profits
- Construction Risks and Insurance
- Fire protection Installations and Systems
- Environmental Risk
- Other subjects of interest by request
enero 2007 RE
STAFF TRAINING
Examples of programs
NAME: ESTABLISHMENT AND MAINTENANCE OF
EMERGENCY PLANS: THE UNFINISHED BUSINESS
AIMED AT: Plant Managers, Risk Managers, General Managers, Human Resource Managers,
Technical Managers, Safety Heads.
OBJECTIVES: Analyzing the conditions that an emergency plan in place in the company must
meet.
GENERAL SYLLABUS: Designing a training and learning action plan for all personnel with the aim of
THEORY: establishing the Emergency Plan.
PRACTICE: Regulatory and legislative framework in connection with the emergency plans.
Objectives and contents of an operational emergency plan.
The process of establishing the emergency plan.
Employers liability.
Internal organization for commissioning.
Actions to be carried out in the company for a proper establishment.
The personnel training plan.
Definition and execution of drills.
Emergency plan maintenance.
DURATION: 1 day / 5 hours. No. of PARTICIPANTS: Max. 25
NAME: INTRODUCTORY RISK MANAGEMENT COURSE
AIMED AT: Risk Managers, Financial and Insurance Directors and their
(insured clients) Brokers, Human Resources Managers, Technical Managers,
Safety Heads.
OBJECTIVES: To convey to the attendees the basic knowledge of the Risk

Management discipline that allows them to start applying
these principles to business management criteria.
GENERAL SYLLABUS:
- General Risk Management Principles. Grounds.
- Risk Inspection, Analysis and Assessment. Loss and
Consequence Assessment.
- Loss Prevention, Control and Minimization.
- Risk Financing. Risk Insurance Transfer.
DURATION: 2 days / 12 hours. No. of PARTICIPANTS: Max. 25
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SOFTWARE PACKAGES
IRMAP© COMPUTER SYSTEM (for Tablet PC and Multilanguage)

It allows to analyze risks in the field by using a
mobile device that gathers the parameters
required to evaluate and generate inspection
reports for subscription.
It allows to take photographs, apply the MAPFRE

MESERI methodology for fire risk assessment
and automatically prepare the Inspection Report.
Report sending from the field to the Central

Subscription Services takes place via the internet
in real time and through a bi-directional 2G
telephone connection.
Recipients: SME risk inspectors of MAPFRE

RE ceding insurers.
Multilanguage application: Spanish, English,

French, and Portuguese.
RIMAX© COMPUTER SYSTEM (Multilanguage)
It offers the assisted development and the

simulation of results from Risk Management
Programs applied in actual companies.
The purpose is mainly to teach although it also
allows to validate different risk management
strategies.
IT ALLOWS TO:
ü Establish boundary conditions and base
economic premises.
ü Load technical-economic data
ü Assist in asset evaluation
ü Assessment of risks (equity, etc.) with specific
methodologies
ü Loss Assessment (PML and MFL)
ü Risk control measure design (FP)
ü Insurance and Withholding Program Design
ü Multiannual result simulation
enero 2007 RE
SOFTWARE PACKAGES
ORION© COMPUTER SYSTEM

©
ORION is a tool that generates emergency
plans from the introduced data structure
and the configured templates.
Versatile, flexible and easy-to-use

application allowing to generate one or
several action plans adapted and
customized for the company.
ü Places ü Annexes
ü Material elements ü Hierarchical elements
ü Human resources ü Direct linkage to Word
ü Complex structures ü Log files
ü Templates ü DB configurable
ü Emergency plans ü Multilanguage
EMERGEX NETWORK© COMPUTER SYSTEM
It contains all relevant information gathered

in the Emergency Plans, such that upon any
alarm situation it is capable of extracting the
required action patterns and decision
responsibilities.
§ It allows to collect information about the
emergency, once it has been assessed, and to
have it available from any place, allowing for an
optimum and instantaneous communication
between the different points of interest to take
place.
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SOFTWARE PACKAGES
DIMAP© COMPUTER SYSTEM
Global analysis and self-diagnosis of the main aspects related to the environmental management
of the company. Likewise, it allows to perform the environmental risk
GESMAP© COMPUTER SYSTEM
GESMAP allows having an appropriate Occupational Risk Prevention Management. By planning

preventive activities, managing regulations and manuals, monitoring and health damage, etc.
Likewise, it provides tools for recognizing, assessing and controlling the risks to which workers are
exposed to their jobs.
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SOFTWARE PACKAGES
RISKMAP© COMPUTER SYSTEM

It is an application the purpose of which is to ü Activities, processes and subprocesses
independently analyze and manage each one
of the different risks defined for each business ü Factors to be assessed
sector. ü Questionnaire generation
ü Users assignment
In order to properly manage the risks, it must ü Areas and types of risk
be precisely known and understood what are ü Risk Maps: Generation
the risks faced by the company. The best way
to obtain a clear and fast overview of the ü Aggregations
qualitative risk is by preparing risk maps, ü Action Plan, tasks
the final product of our application. ü Workflows, warnings
TUNNEL FIRE SIMULATION SYSTEM©
The program allows to simulate fire scenarios inside tunnels, assess (personal) injuries for the
adoption of control measures and minimize the consequences.
Results: According to:

ü Evacuated persons ü Type of fire and location thereof
ü State of affectation ü Use of ventilation (direction, time, etc.)
ü Evacuation time ü Evacuation start time
enero 2007 RE
RE
Mapfre Reaseguros, S.A.
Pº de Recoletos, 25 - 28004 Madrid
T [+34] 91 581 16 00 F [+34] 91 581 64 00
ITSEMAP Servicios Tecnológicos Mapfre S.A.

Bárbara de Braganza, 14 - 28004 Madrid
T [+34] 91 581 33 70 F [+34] 91 581 33 80

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BROCHURE OF TECHNICAL SERVICES

CONSULTING ENGINEERING AND RISK MANAGEMENT

ITSEMAPs specialty areas are the following:

 Environmental Risk Identification and Evaluation

CONSULTING ENGINEERING. RISK MANAGEMENT

Environment and Industrial Safety

BASIC SAFETY AND ENVIRONMENT GUIDES

1. General Description of the Service

SOME TITLES PUBLISHED  SAFETY AND ENVIRONMENT GUIDES

- Order and Cleaning

- Basic Guide for Safety in Artistic-Historic Buildings

1. Integrated Pollution Prevention and Control; Directive 96/61/CE and Bill

2. Main Features of the Guides

Each guide includes the following contents:

3. Titles scheduled for 2007

4. Identification of Potential Clients

REGULATORY COMPLIANCE REPORTS

1. General Description of the Service

The scope of this service is the following:

The regulatory analysis will be carried out on the basis of the

4. Identification of Potential Clients

FIRE SAFETY ADVICE REPORTS + THEFT ANNEX

1. General Description of the Service

· Installations and processes: their study allows the

· Projects for FP installations that have been presented

· Specific issues unknown to the client, of a very diverse

3. Annex: Intrusion and Theft

4. Identification of Potential Clients

REPORTS ON FIRE SAFETY AND EVACUATION

1. General Description of the Service

The following aspects are analyzed:

· Constructive measures: passive protection.

In order to obtain the greatest possible added value

The report can have as many annexes as deemed

3. Identification of Potential Clients

The heightened awareness in recent times related to great

RISK INSPECTION, ANALYSIS AND ASSESSMENT FOR

1. General Description of the Service

ü To maximize the capacity of the companies.

Process drawings and diagrams must be provided besides

Damage and Profit Loss

ü Description of constructive aspects (passive protection), technical means of protection (active

ü Quantitative risk assessment. MESERI method.

ü Prioritized basic proposal of corrective measures

Civil or Engineering Liability

ü Description of process risks

CONSTRUCTION WORK SUPERVISION AND TRACKING

1. General Description of the Service

· The degree of compliance with the Work

Each of the visits to the construction site envisages the following

· Meeting with the project management in order to

3. Identification of Potential Clients

ASSET VALUATION FOR INSURACE PURPOSES

1. General Description of the Service

· The elimination of the underinsurance/overinsurance issue.

· The possibility of reducing the costs in case

· Value as new (usually applied to the buildings).

With the collected information, the Asset Evaluation

· Exposition of the assessment methodology.

5. Identification of Potential Clients

ELECTRICAL RISK ANALYSIS BY THERMOGRAPHY

1. General Description of the Service

Thermography is not only applicable to electrical

ITSEMAPs specialty areas are the following:

Environmental Risk Identification and Evaluation

SOME TITLES PUBLISHED SAFETY AND ENVIRONMENT GUIDES

ü Exact location of the problem: location of the hot spot.