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DOYLE L. WEISS*
The efficient conduct of all consumer-based enter- The four years of data represented the purchasing
prise requires an understanding of the relationships activities of 899 panel families who purchased 123
between consumer behavior and the short-term move- different brands. The participating families were origi-
ments of a firm's market share. Changes in market nally selected by the Family Survey Bureau through a
shares are a function of consumer-purchasing decisions, modified, stratified sampling plan.1 However, several
influenced by a variety of factors, both economic and problems developed with the panel's composition;
psychological. In the short run, however, the marketing and therefore, the 1960-63 data cannot be considered
manager can manipulate four major variables to influ- to result from a strict probability sample.
ence consumer-purchasing behavior and his brand's As expected, difficulty with nonresponse was present.
market share: (1) price, (2) advertising expenditures,Some families selected by the sampling plan would not
be panel members and keep records of their daily
(3) retail availability, and (4) physical product charac-
teristics. The critical question for the marketing manager
purchases. Alternate families with similar characteristics
in the short run is: What is the optimum mix for these had to be recruited. Moreover, some families, though
marketing variables? This question can only be an-
they joined the panel and consented to keep the neces-
swered after the form of the relationship between
sary records, failed to. Thus, their records are erroneous,
market share and these variables is established. The incomplete, or missing for periods of time.
purpose of the following study was to investigate thisThe attrition of panel families was also not uniform
relationship for a low-cost, frequently purchased,
across membership by age. Newer family members
brand-identified consumer product. had a higher dropout rate than did older members.
DA TA SO URCES 1 The Chicago Tribune panel was started in 1947 with 800 families.
The panel families were selected from an area sample conducted
The raw data supporting the subsequent empirical
for the Chicago Consolidated Area, which involved a complete
analysis were provided by the Chicago Tribune'scensus
Familyof residential blocks in the Chicago SCA using census
Survey Bureau, the Harvard Business School, and the Sanborn maps. Blocks were then stratified by area,
tracts and
using population as a control, and sampled on a random basis. A
marketing policy group of one of the industry's principal
complete enumeration of the dwelling units within the selected
firms. The material contained four years of family
blocks was made, and 5,813 households were randomly chosen to
purchase records and estimates of competitive advertis-
form a household pool. From this pool a stratified random sample
ing expenditures for the Chicago metropolitan(strata
market being race, family size, and family income) of 800 families
was selected to form the first panel. This pool of 5,813 households
area. At the request of the cooperating company, the
was used to replace families as needed. Because of aging, changing
name of the product class and identities of the income,
partici-
and changing size of families in the 1947 pool, it was neces-
pating brands are withheld. The product class is1955
sary in a to add 3,900 families to the pool by similar procedures.
Since 1955, the pool has occasionally not contained families with
low-cost consumer food item with high brand identifica-
tion and is sold in food markets and delicatessens. certain critical characteristics. Families with these characteristics
have been recruited from lists of families created by the Tribune
for other consumer surveys, occasionally by random recruitment
* Doyle L. Weiss is assistant professor of industrial administra-
in specific neighborhoods or suburbs, and by referrals through
tion, Purdue University.
other panel members for family types extremely difficult to locate.
290
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DETERMINANTS OF MARKET SHARE 291
2 3 4 5 6 7 8
THE PRODUCT CLASS
PERIODS
4Brand l's management noted that the period from the last
half of 1962 through 1963 represents a modern low point in the 0 4 8 12 16 20 24 28
BIMONTHLY PERIOD
brand's performance.
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292 JOURNAL OF MARKETING RESEARCH, AUGUST 1968
Dummy variables
a3 a4
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DETERMINANTS OF MARKET SHARE 293
intensity or effectiveness
0 I -, of
, the
I , ,industry'
are most often considered as long-run attributes. other variables remain as previously defined.
and the
Although the proxies must represent the combined
Model 7
effect of all missing variables, product quality seems
to be the most important. This view is supported by
SB,t = ao + al(PB,t/Pt)
one brand's management that thinks quality greatly
affects a brand's long-run market performance. The + a2(AB, /At) + a3Q, + a4Q2.
company's advertising copy reflects management's
Model 8
opinion on this point and exploits a quality theme.
Also, limited data would suggest that their efforts with
distribution and in-store promotional activities in the
s,.t = ao{(PB,t/Pt"')
sample market are not greatly superior to those of the
other national brands and are not responsible { for
(AB, ,/At) a2} {l (a3Ql + a4Q2)}
Whenprice.
Brand l's superior market share and higher a log transformation (Base e) is made on
Model 8 it becomes:
The notation "exp" means raised to the power.
As mentioned, the values used in the estimation procedure were
generated by sampling methods and may contain errors. Hence, log (SB,t) = log (ao) + a, log (P,,I/Pt)
the estimation procedures are influenced by the well-known prob-
lems associated with errors in the variables, see [1, Chapter 6]. + a2 log (AB, t/At) + a3Q1 + a4Q2.
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294 JOURNAL OF MARKETING RESEARCH, AUGUST 1968
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DETERMINANTS OF MARKET SHARE 295
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