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A study on customers’ satisfaction towards Reliance Jio in Madurai city

1. Name
2. Gender: Male () Female ()
3. Age: Below 20 years () 20-30 years () 30-40 years () 40 -50 years () Above 50 years ()
4. Education: Schooling () UG () PG () Others specify ---------------------
5. Occupation: Business () Government Employee () Private employee () Student ()
Others specify ---------------------
6. Monthly income: Below 5000Rs () 5000 – 10000Rs () 10000-15000Rs ()
15000 – 20000Rs. () Above 20000Rs ()
7. Marital status: Married () Single ()
8. 8. How did you know about the Reliance Jio?
Advertisement () Friends & Relatives () Word of Mouth () Others Specify-------------
9. Mention the other Telecom services along with Reliance Jio
Airtel () Aircel () Tata Docomo () Vodafone ()
10. Mention your monthly expenditure for the usage of Reliance jio services.
Below Rs.100 () Rs.100 – 200 () Rs.300 – 400 () Above Rs.400 ()
11. Mention the usage period of reliance Jio
Less than a month () 1-6 Months () 6 – 12 Months () above 1 year ()
12. State your satisfaction level toward the following items of RELIANCE JIO:

Items Excellent Very good Fairly Average Poor


good
Data service
Network coverage
Calling service
New Schemes and offer
Connectivity
Roaming facility
Tariffs Plan
customer care services
Value added services

13. Give your overall satisfaction level towards Reliance Jio

Highly satisfied () Satisfied () Neutral () Dissatisfied () Highly dissatisfied ()