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CRM for

Educational Institutions
Vision To build a world class CRM
product that provides a robust,
scalable and secure solution to
forward thinking educational
institutions around the globe.
Our aim is to deliver great
outcomes for our clients at very
affordable prices that will drive
competitive advantage for them
in the market.

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What is Pappaya?

• It is built on the principle that each client has a unique set of CRM needs
• It is a framework-based product, comprising a core set of CRM
functionality
• It is agile, having the flexibility to add new modules to customize it to the
specific client requirements
• It is very secure with three layers of firewall protection
• It is a highly available AWS cloud hosted solution
• It is able to deliver 100% of the client’s CRM requirements
• It has the most competitive rates of any CRM provider

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Solution The Pappaya CRM solution
provides your enterprise with the
ability to connect all the key and
integral personas in your
organisation together, through a
single portal, enabling them to
input, inform, exchange and
manage the key aspects and
intricacies of their educational
life.

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Leading edge

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Market Differentiators

No Expense on Configuration
We find ways to cut your costs and enhance your savings

No Usage Limit
We let you make the most of our Education Management Services

No Administration Overhead
We don’t charge you for any form of technical assistance

Focus on Niche Category


We understand the value of tailored services

Role Based Access


We care about your privacy and security

Cloud-Based Data Storage


We ensure the integrity of your valuable company data

One License Fits All


We make things simpler for you

Unlimited Emails
We ensure you are never impacted by the lack of email, storage, or accounts

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Features of Pappaya Ed

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Competitive Capability – Vs Salesforce Vs ClassBoard
Features S P C
Students Support - Online Dashboard ✔ ✔ ✔
Faculty Support - Online Dashboard ✔ ✔ ✔
Online Course Materials / Forum ✔ ✔ ✔
Enrolment / Student Acquisition ✔ ✔ ✔
Online Newsletters ✔ ✔ ✔
Customization / Easy Config ✔ ✔ ✔
Online Payments Tracking ✔ ✔ ✔
Digital Storage ✔ ✔ ✘
Timetable / Resource Management ✔ ✔ ✔
Attendance Tracking ✔ ✔ ✔
We compare ourselves
Online Email Channels ✔ ✔ ✔ with one of the major
Online / SMS / Phone Call Notifications ✔ ✔ ✔
Hostel Management ✔ ✔ ✔
CRM Providers
Leader Boards ✔ ✔ ✔
Exam Results / Reports ✔ ✔ ✔
Access from anywhere ✔ ✔ ✔
Alma Mater ✔ ✔ ✘
Annual Health Measures ✔ ✔ ✘
Transportation Management ✔ ✔ ✔
System Alerts ✔ ✔ ✔
Online Blogs ✔ ✔ ✘
Multilingual / Vernacular Language Support ✔ ✔ ✔
Webinars ✔ ✔ ✘
Online Documents Handling ✔ ✔ ✔
Staff Management ✔ ✔ ✔
Brainstorming Sessions ✔ ✔ ✘
Project Management ✔ ✔ ✔
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Competitive Capability – Vs Salesforce Vs ClassBoard
Features S P C
Slack Channel ✘ ✔ ✘

Virtual Reality Classrooms ✘ ✔ ✘

AI Based Tutoring systems ✘ ✔ ✘

Chat Bots - replies to instant queries ✘ ✔ ✘

Beacon Driven System ✘ ✔ ✘

Crowd Management ✘ ✔ ✘

Student Interest Analysis ✘ ✔ ✘ We have considered future


Automatic Notifications / Newsletters based on
✘ ✔ ✘ client needs and are developing
interests
Data Analytics based student comparison / advanced capability that will
✘ ✔ ✘
Insights provide our clients with the
Online Guest Lectures ✘ ✔ ✘
Automatic mood based games / interactive
opportunity to secure
✘ ✔ ✘
sessions competitive advantage
Insights / References for teachers ✘ ✔ ✘

Monthly Reviews ✘ ✔ ✘

Surveys ✘ ✔ ✘

Polling System ✘ ✔ ✘

Online Contests ✘ ✔ ✘

Video Conferencing ✘ ✔ ✘

IOT Based Accident Prevention ✘ ✔ ✘

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Core Features

Enrolment Student Faculty Timetable


Education institutions can Providing a comprehensive Faculties get more exposure A dynamic Timetable
easily manage the framework for every aspect and improved control over schedule will be printed
enrolment process of the of student life different aspects of teaching according to the facilities
students the student available for the entire year.
Easier session management

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Core Features

Financial Classroom Attendance Forum


From student admissions to The classroom management Provides online attendance Posts and articles enable the
the faculty salary payment, system comes with all the that helps the parents and institutes to communicate
reducing financial overhead features that are required teachers keep track of the with the external audience,
and providing financial to successfully integrate student’s presence on a but forums are necessary for
insight classes into the environment daily basis. Faculties making the users of the
Attendance entry platform more connected
management and secure

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Core Features

Blog News Results Exams


In the current generation The educational institution We offer complete control The central theme of any
blogs are created by has to cope with the latest over the processing of educational institution, this
bloggers, educators, news on a daily basis, the results through our result feature provides a holistic
professional bloggers, and news can be related to the management module channel to manage and keep
marketeers to capture the educational sphere, student up to date on all the key
online market or audience achievement, board results aspects of exams
and much more

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Core Features

Survey & Polling Events Library Transport


Provide survey and polling to Helps create events, host A complete solution to Provides a complete tracking
help management improve events and manage events library management and management solution
the campus and education (not limited to a single for their fleet of vehicles
system institute)

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Core Features

Hostel Reports Parent Access Smart Alerts


Provides a complete solution The Reporting module Provides an open For those with access to the
for students staying in provides information for communication to the appropriate technology
hostels with a assessing the performance parents who will be able to these alerts can be set up to
comprehensive hostel of students and faculties keep track of their child’s automatically notify users of
management system performance important events or
deadlines regardless of their
device type

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Advanced Features

AI-based Tutoring VR Classrooms Augmented Reality Beacon Stack


Omnipresent support that Students have access to the This feature is leading edge The Beacon Stack alerts
integrates user modeling, latest VR technologies to and provides the students users on the possible pitfalls
social simulation and provide a new and with the opportunity to and dangers in and around
knowledge representation interesting educational explore the technology first the campus. It will also act
format to bring to life their hand and understand how it as a navigation tool that will
topics of study can bring value to their day help users to find their
to day learning destination

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Advanced Features

Deep Learning Machine Learning Dashboard Access Placements


The Deep learning helps in The use of digital books and Dashboards are central to Education in society is driven
decision making based on adaptive learning allows for the success of a far reaching by the need for a job that
the student’s interest. This a tailored and customisable CRM solution, having the will hopefully lead to a life of
will give an insight to the learning experience as ability to see at a glance fulfillment and
parents on their children's teachers have access to data various performance metrics accomplishment
strengths on exactly what students are and analytical information
consuming and a lot more gives the user key
analytics information at the push of a
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For the
Benefits Management
• Single Point of Control
• Zero redundancy in managing the
institution's records
• Effective communication
between teachers, parents and
students
• Best possible resource
optimisation
• Attendece of 16000 can be taken
in 0.2secs

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For the
Benefits Teachers

• Digital Management of marking


and grading
• Cuts through the complexities of
timetable creation
• Effective interaction with parents
• Manage class information and
analytical reporting

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For the
Benefits Students
• Advanced interaction with
teachers, parents and peers
• Access to attendance, timetable,
marks, grades and examination
schedule
• Freedom to browse through
library books
• Information about school events
and holidays

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For the
Benefits Parents

• Get connected to the school


effectively and easily
• Opportunity to interact with teachers
• Reliable update on child's
attendance, progress report and fee
payment
• Regular and prompt school updates
through articles, discussion forums
and messaging system

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Approach

CRM Credibility Flexible, Secure, Scalable and always available

Business Focus Our innovative approach guarantees delivery at the right price, on site and on time,
giving you quantifiable business benefits and predictability

Unique Perspective Company culture carrying an “IT Attitude” which means we concentrate on doing
what it takes to drive value to our clients, rather than sticking to a typical 9am to 5pm
working day. This also means support is truly 24 hours a day, 7 days a week.

Proven Approach We adopt an Agile approach on all of our engagements. Our preferred methodology
for individual team delivery is Scrum. On larger Programmes, where multiple teams
are working together, we supplement Scrum with techniques from Scaled Agile
Framework (SAF).

Alliances/Partnerships AWS (Amazon Web Services) Partnership, Redhat, Microsoft, Oracle, Sophos,
VMWare, McAfee, and Intel

Capability and Experience We deliver services across the entire IT value chain with capabilities in: Programme
and Project Management, (F)Ailing Project Recovery, IT Architecture and
Infrastructure Design, Software Development, Systems integration, Enterprise
Application Integration (EAI), DevOps, Software Quality Assurance, IT Infrastructure
Deployment , Operations Management, Application Monitoring, Application
Maintenance and Infrastructure Management

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Industry Trends

Content
• Needs to be interesting and relevant
• Consumer becoming more sophisticated
• Depends on in-depth information – now
• BYOD and BYOA (Bring Your Own Application)
• Social tools will bring increased collaboration to the cloud

Geo-location
• Beacon Technology, pushing location specific messages
• Rapid adoption by retailers but cross industry relevance

Service/ Customer Experience


• Need to offer holistic experience across all touch points
• 70% of customer experience based on how they are treated
• Need authentic personal experiences

Personalisation/ Customisation
• Websites need to be social, inspirational and personal
• Loyalty programmes to send targeted offers to clients, hiding pricing from competition

Omnichannel
• Consumers alter balance of purchase behaviour, shifting more online
• Mobile/Digital experiences will evolve to rival offline experience
• Mobile is now mainstream

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• Set up
Services
• Consolidation
• Personalisation
• Insight
• Training
• 24x7 Customer Care Service
• Support & Maintenance

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Solutions Delivery Approach

We have the skills and experience to deliver the full project life-cycle. We implement governance and assurance
activities, establish communication and collaboration, establish strong financial controls, and resolve conflict and
escalation quickly.

• Discovery is where we map out the user journey


– User research
– Analyse business needs
• Alpha is about iterative customisation
– Prototype the service
– Test the prototypes
• Beta is where we build the working version
– Test it with real users, doing real things
– Solve any technical or process challenges
• Live is about improvements (it is not the end)
– Analytics
– User Feedback
– Ongoing user research

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