Eleanor T.

Loiacono
Professor, Foisie Business School Voice: (508) 831-5206
Worcester Polytechnic Institute Email: eloiacon@wpi.edu
100 Institute Road Web: www.wpi.edu/~eloiacon
Worcester, Massachusetts 01609

My research focuses on the intersection of technology and people—understanding how and why people use
information systems. Areas, including IS acceptance, quality, accessibility, affective computing, and decision-
making, are the foundations of much of my research. My work has been published broadly and has received
over 1,400 citations. I have collaborated with researchers across disciplines, including economists, engineers,
and bio-scientists. I received my Ph.D. in MIS from the University of Georgia in May of 2000. I hold leadership
roles in SIGHCI and the AIS Women’s Network as well as serving as a Senior Guest Editor for Transactions on
Human Computer Interactions and on the Scientific Board of Advances in Hospitality and Tourism Research.

Education
Ph.D. University of Georgia, Terry College of Business 2000
Major: Information Technology.

M.B.A. Boston College, Carroll School of Management 1996

Major: Information Technology.

B.A. Boston University 1992

Major: International Relations.

Academic Experience

Professor of Data Science 2017-present

Professor of Information Technology 2015-present
Associate Professor of Information Technology 2007-2015
Assistant Professor of Information Technology 2000-2007
Worcester Polytechnic Institute, School of Business.

Graduate Assistant 1996-2000

University of Georgia, Terry College of Business.

Graduate Assistant 1995-1996

Boston College, Carroll School of Management.

Independent Research Consultant 1995-1996

Conducted study of pharmaceutical industry using statistical analysis. Prepared business plan.
Developed and presented World Wide Web seminar.

Teaching Experience
Management of Information Systems, Business Intelligence, E-Commerce, IT Strategy, Telecommunications &
Networking, Systems Analysis & Design.

This CV is available at: http://eleanorloiacono.com

Eleanor T. Loiacono February 2018. Page 1

 Publications in Refereed Scholarly Journals
Scholarly Journal Publications (*Indicates collaboration when this co-author was a student).

1. Loiacono, E., and McCoy, S. “When Did Fun Become So Much Work: The Impact of Social Media Invasiveness
on Continued Social Media Use.” Information Technology and People, 2017, forthcoming.
2. Loiacono, E., Iyer, L., Armstrong, D., Craig, A., and Beekhuyzen, J. “AIS Women’s Network: Advancing Women
in IS Academia.” Communications of the AIS, 2016, Volume 38, Issue 38,
(http://aisel.aisnet.org/cais/vol38/iss1/38).
3. Loiacono, E., "Self-disclosure Behavior on Social Networking Websites." International Journal of Electronic
Commerce, 2014, Volume 19, Issue 2, pp. 66-94.
4. McCoy, S., Loiacono, E., and Rodríguez Abitia, G. “Evaluación de Diferencias culturales en Páginas Web:
Comparación entre Usuarios Estadounidenses y Mexicanos” Revista Latinoamericana y del Caribe de la
Asociación de Sistemas de Información, 2013, Volume 6, Issue, pp. 17-45.
5. Loiacono, E., Urquhart, C., Beath, C., Craig, A., Thatcher, J., Vogel, D., and Zigurs, I. “Thirty Years and
Counting: Do We Still Need the ICIS Women’s Breakfast?” Communications of the AIS, 2013, Volume 33, Article
6, pp. 81-96.
6. Loiacono, E., Djamasbi, S., and Kiryazov*, T. “Factors that Affect Visually Impaired Users' Acceptance of Audio
and Music Websites” International Journal of Human-Computer Studies, 2013, Volume 71, Issue 3, pp. 321-334.
7. Caber, M., Albayrak, T., and Loiacono, E. “The Classification of Extranet Attributes in Terms of Their Asymmetric
Influences on Overall User Satisfaction.” Journal of Travel Research, online July 31, 2012.
8. Loiacono, E., and Djamasbi, S. "Corporate Website Accessibility: Does Legislation Matter?” The Universal
Access in the Information Society, 2011, Volume 11, Issue 5, pp. 1-10.
9. Loiacono, E., and Djamasbi, S. "Moods and Their Relevance to Systems Usage Models within Organizations: An
Extended Framework." Transactions on Human-Computer Interactions, 2010, Volume 2, Issue 2, pp. 55-72.
(Access at: http://aisel.aisnet.org/thci/vol2/iss2/4).
10. Loiacono, E., Romano, N., and McCoy, S. "The State of Corporate Website Accessibility." Communications of
the ACM, 2009, Volume 52, Issue 9, pp. 128-132.
11. Djamasbi, S., Fruhling, A., and Loiacono, E. "The Influence of Affect, Attitude and Usefulness in the Acceptance
of Healthcare Information Systems." The Journal of Information Technology and Theory Application, 2009,
Volume 10, Issue 1, Article 4.
12. Elms, M. and Loiacono, E. “Project-Based Service-Learning for an Unscripted World: The WPI IQP Experience.”
International Journal of Organization Analysis, 2009, Volume 17, Issue 1, pp. 23-39.
13. McCoy, S., Everard, A., and Loiacono, E. "Online Ads in Familiar and Unfamiliar Sites: Effects on Perceived
Website Quality and Intention to Reuse." Information Systems Journal, online version: February 2009, pp. 1-22,
paper version: 2009 Volume 19 pp. 437-458.
14. Taylor, N., Loiacono, E., and Watson, R. "Alternative Scenarios to the “Banner” Years: A Test of Alternative
Formats to Web Banner Ads." Communications of the ACM, 2008, Volume 51, Issue 2, pp. 53-58.
15. Djamasbi, S. Loiacono, E., Tulu, B. and Whitefleet-Smith, J. “Can a Reasonable Time Limit Improve the Effective
Usage of a Computerized Decision Aid?” Communications of the AIS, 2008, Volume 23, Article 22. (Access at:
http://aisel.aisnet.org/cais/vol23/iss1/22)
16. Djamasbi, S. and Loiacono, E. "Do Men and Women Use Feedback Provided by Their Decision Support
Systems (DSS) Differently?" Decision Support Systems, 2008, Volume 44, Issue 4, pp. 854-869.
17. Loiacono, E., Watson, R., and Goodhue, D. "The Effect of Web Site Quality on Intention to Revisit and
Purchase." International Journal of Electronic Commerce, 2007, Volume 11, Number 3, pp. 51-87.
18. Loiacono, E., and Lin, H. “Web Site Quality: Cross-cultural Comparison of U.S. and China.” Journal of
International Technology and Information Management, 2005, Volume 14, Number 1, pp.53-69.
19. Loiacono, E., and McCoy, S. “Website Accessibility: A Cross-Sector Comparison.” The Universal Access in the
Information Society, 2005, Volume 4, Issue 4, pp. 393-399.
20. Loiacono, E., McCoy, S. and Chin*, W. “Freedom of Access: A Study of Federal Website Accessibility for Those
with Disabilities.” IT Professional, January and February 2005.
21. Loiacono, E. “Cyberaccess: Corporate Homepage Accessibility.” Communications of the ACM, December 2004,
Volume 47, Issue 12, pp. 82-87. (Access at: cacm.acm.org/magazines/2004/12/6352-cyberaccess).
22. Loiacono, E. and McCoy, S. “Charity Begins at the Homepage: A Study of Nonprofit Website Accessibility.”
Communications of the AIS, 2004, Volume 13, Article 29, pp. 471-485. (Access at:
http://aisel.aisnet.org/cais/vol13/iss1/68).

Eleanor T. Loiacono February 2018. Page 2

 23. Lin, H., Fan, Y. and Loiacono, E. “A Practical Scheduling Method based on Work Flow Management
Technology.” International Journal of Advanced Manufacturing Technology, 2004, Volume 24, Issue 11-12, pp.
919-924.
24. Loiacono, E. and McCoy, S. "Web Site Accessibility: An Online Sector Analysis." Information Technology and
People, 2004, Volume 17, Issue 1, pp. 87-101.
25. Loiacono, E. "Improving Web Accessibility." IEEE Computer, January 2003, Volume 36, Issue 1, pp. 106-108.
26. Watson, H., Haines, M., and Loiacono, E. "The Approval of Data Warehousing Projects Findings from Ten Case
Studies." Journal of Data Warehousing, 1998, Volume 3, Number 3, pp. 29-37.
-Reprinted in Analytische Informations - Systeme, 2nd edition, P. Chamoni and P.Gluchowski (eds.), New
York: Springer, 1999, pp. 27-43.
27. Segars, A. and Loiacono, E. "Integrating Organizational Systems Development Efforts: An Architectural
Perspective and Framework for Transformation." Journal of Information Technology Management, 1998, Volume
9, Number 2, pp. 1-16.

Editorials & Invited Publications

1. Loiacono, E. "A New Era for the Human-Computer Interactions Community," AIS Transactions on Human-
Computer Interaction, 2009, Volume 1, Issue 1, Article 3. (Available at: http://aisel.aisnet.org/thci/vol1/iss1/3).
2. Loiacono, E., "Web Site Quality and Accessibility: Where Are We and Where Do We Need to Go?" Cutter
Benchmarking Review, 2008, Volume 8, Issue 9, pp. 5-27.
3. Loiacono, E., McCoy, S. and Romano, N. “Information Technology Systems Accessibility.” The Universal Access
in the Information Society, 2006, Volume 5, Issue 1, pp. 1-3.
4. McCoy, S., Loiacono, E. and Abitia, G. “Cross Cultural Information Systems Research.” Journal of Global
Information Technology Management, 2004, Volume 7, Issue 4, pp. 1-2.

Publications in Refereed Scholarly Conference Proceedings

National and International (*Indicates collaboration when this co-author was a student).

1. Loiacono, E. and Ren, H. “Neurodiversity in the IT Workforce” MISQE Workshop at Hawaii International
Conference on Systems Science (HICSS), Big Island, Hawaii, January 3, 2018.
2. Wilson, V., Srite, M., and Loiacono, E. “A Call for Item-ordering Transparency in
Online IS Survey Administration” Americas Conference on Information Systems (AMCIS), Boston,
Massachusetts, August 10-12, 2017.
3. McCoy, S., Loiacono, E. and Cao, S. “The Impact of Texting on Task Performance” Human-Computer Interaction
International (HCII), Vancouver, Canada, July 9-4, 2017.
4. Shah, P., Loiacono, E. and Ren, H. “Video Blogs: A Qualitative and Quantitative Inquiry of Recall and
Willingness to Share” Human-Computer Interaction International (HCII), Vancouver, Canada, July 9-4, 2017.
5. Loiacono, E., Iyer, L. and Armstrong, D. “’Where do Women Stand?’ - Academic Career Advancement in
Information Systems” Pre-ICIS Special Interest Group on Social Inclusion Workshop, Dublin, Ireland, December
14, 2016.
6. Shah, P. and Loiacono, E. “The Effect of Source, Medium, and Audience Characteristics in the Context of Vlogs”
American Marketers Association (AMA) 2016 Winter Marketing Educators Conference, Las Vegas, Nevada
February 26-28, 2016.
7. Loiacono, E. “Women in IS: Where do we stand?” Special Interest Group on Social Inclusion Post International
Conference on Information Systems (ICIS) Workshop, Fort Worth, Texas, December 16, 2015.
8. Shah, P. and Loiacono, E. “Information Search in an Era of Connected Consumers” Academy of Marketing
Science Annual Conference (AMS), Indianapolis, May 21-23, 2014.
9. Loiacono, E. and Despande*, S. “WebQual and Its Relevance to Users with Visual Disabilities” Human-Computer
Interaction International (HCII), Crete, Greece, June 22-27, 2014.
10. Loiacono, E. and Shah, P. “Image-Blogs: Consumer Adoption and Usage” Human-Computer Interaction
International (HCII), Crete, Greece, June 22-27, 2014.
11. Loiacono, E. and McCoy, S. “Factors Affecting Continued Use of Social Media” Human-Computer Interaction
International (HCII), Crete, Greece, June 22-27, 2014.
12. Loiacono, E., and Xiao*, L. “Evaluating The Information Systems Women Network (ISWN) Mentoring Program”
Americas Conference on Information Systems (AMCIS), Chicago, Illinois, August 15-17, 2013.

Eleanor T. Loiacono February 2018. Page 3

 13. Loiacono, E. and Lin*, M. “Understanding the Impact Congruent Images & News Articles Have on Mood and
Attitude” Human-Computer Interaction International (HCII), Las Vegas, Nevada, July 21-26, 2013, S. Yamamoto
(Ed.): HIMI/HCII 2013, Part I, LNCS 8016, pp. 628--634. Springer, Heidelberg.
14. McCoy, S. Loiacono, E. and Moody, G. “The Effects of Website Familiarity on Website Quality and Intention to
Use” Human-Computer Interaction International (HCII), Las Vegas, Nevada, July 21-26, 2013.
15. Loiacono, E., Carey*, D., Misch*, A., Spencer*, A., and Speranza*, R., “Personality Impacts on Self-disclosure
Behavior on Social Networking Sites” Americas Conference on Information Systems (AMCIS), Seattle,
Washington, August 2012.
16. Loiacono, E. and Djamasbi, S., “A Comparative Analysis of Blind and Sighted Users’ Acceptance of Online Music
Stores” Pre-ICIS Special Interest Group on Human Computer Interaction Workshop, Shanghai, China, December
4, 2011.
17. Loiacono, E., Djamasbi, S., Tulu, B. and Pavlov O. “Why Virtual Job Recruitment Is Not Well Accepted by
Generation Y? — A Case Study on Second Life” Human-Computer Interaction, J.A. Jacko (Ed.) Springer-Verlag,
Berlin Heidelberg, Part IV, HCII 2011, LNCS 6764. pp. 245-254, 2011.
18. Djamasbi, S., Loiacono, E., and Mendelson, Y. “Affect Feedback during Crisis and its Role in Improving IS
Utilization” Information Systems for Crisis Response and Management (ISCRAM), Seattle, Washington, May 2-5,
2010.
19. Loiacono, E., Djamasbi, S., and Dabholkar*, G. “Affect and HCI: Past, Present, and Future." Pre-ICIS Special
Interest Group on Human Computer Interaction Workshop, Phoenix, Arizona, December 14, 2009.
20. McCoy, S., Loiacono, E., and Jones, B. “Cultural Differences in Website Evaluation: Comparing US and Mexican
Users." Global Information Technology Management Conference (GITMA), Naples, Italy, June 18, 2007.
21. Djamasbi, S. and Loiacono, E. "Gender, Feedback, and Decision Making: How Men and Women Differ on the
Use of Computerized Feedback." Americas Conference on Information Systems (AMCIS), Acapulco, Mexico,
August 4-6, 2006.
22. McCoy, S., Everard, A., and Loiacono, E. "Online Ads in Familiar and Unfamiliar Sites: Effects on Perceived
Website Quality and Intention to Reuse." Americas Conference on Information Systems (AMCIS), Acapulco,
Mexico, August 4-6, 2006.
23. Romano, N. Loiacono, E., and McCoy, S. “Information Systems Accessibility Minitrack Introduction”, 39th Hawaii
International Conference on System Sciences (HICSS), January 4-7, 2006, pp.122.
24. Loiacono, E., Taylor, N. and Djamasbi, S. “Online Mood Induction.” Americas Conference on Information
Systems (AMCIS), Omaha, Nebraska, August 11-14, 2005.
25. Loiacono, E., Dunkel*, B., Liberman*, P., MacInnes*, J., and Watkins*, G. “3-D Imaging: Accessibility for People
with Disabilities.” Human-Computer Interaction International Conference (HCII), Las Vegas, Nevada, July 22-27,
2005.
26. Loiacono, E., McCoy, S. and Morin*, J. “A Study of International Government Web Site Accessibility.” Global
Information Technology Management Conference (GITMA), San Diego, California, June 13-15, 2004.
27. Loiacono, E., and Lin, H. “Web Site Quality: Cross-cultural Comparison of U.S. and China.” Americas
Conference on Information Systems (AMCIS), Tampa, Florida, August 4-6, 2003.
28. Loiacono, E., Chen*, D., and Goodhue, D. “WebQual™ Revisited: Predicting the Intent to Reuse a Web Site.”
Americas Conference on Information Systems (AMCIS), Dallas, Texas, August 9-11, 2002.
29. Goodhue, D. and Loiacono, E. “Randomizing Question Order versus Grouping Questions by Construct in Survey
Research: An Empirical Test of the Impact on Apparent Reliabilities and LISREL Determined Path Coefficients.”
Hawaii International Conference on Systems Sciences (HICSS), Big Island, Hawaii, January 7-10, 2002.
30. Loiacono, E., Watson, R., and Goodhue, D. “WebQual™: A Web Site Quality Instrument." American Marketing
Association: Winter Marketing Educators’ Conference, Austin, Texas, Winter 2002, pp. 432-438.
31. Krauss*, F., Loiacono, E., and Kasouf, C. "Web site quality: Cross-cultural comparison of U.S. and German
business-customers." Americas Conference on Information Systems (AMCIS), Boston, Massachusetts, August 3-
5, 2001.
32. Loiacono, E. "WebQual™: A Web Site Quality Instrument." International Conference on Information Systems
(ICIS) Doctoral Consortium, Charlotte, North Carolina, December 1999.
33. Loiacono, E. "WebQual™: A Web Site Quality Instrument." Americas Conference on Information Systems
(AMCIS) Doctoral Consortium, Milwaukee, Wisconsin, August 13-15, 1999.
34. Loiacono, E. and Taylor, N. "Factors Affecting Perceptions of Web Site Quality." Association for Information
Systems (AMCIS), Milwaukee, Wisconsin, August 13-15, 1999.
35. Taylor, N., Loiacono, E., and Watson, R. "Web Advertising: Alternatives Scenarios to the Banner Years."
Association for Information Systems (AMCIS), Baltimore, Maryland, August 1998.

Eleanor T. Loiacono February 2018. Page 4

 36. Watson, R., Loiacono, E., Taylor, N., Haines, M., and Hilmer, K. "Data Management: A Look Inside the
Webmaster's Domain." Georgia Research in Information Technology and Systems (GRITS), Statesboro, Georgia,
March 7, 1997.

Participation in Refereed Panels at Conferences

1. Carter, M. (moderator), Thatcher, B., Lee, A., Armstrong, D., and Loiacono, E. “Social Inclusion in a
Hyperconnected World” Americas Conference on Information Systems (AMCIS), Chicago, Illinois, August, 15-17,
2013.
2. "The Shape of Things to Come: The IS Curriculum After Semester Conversion." Georgia Research in Information
Technology and Systems (GRITS), Statesboro, Georgia, March 7, 1997.

Cases and Book Chapters

1. Ives, B., Loiacono, E., and Picolli, G. "DSL Provisioning: Redefining Customer Service." Communications of the
AIS, December 2001, Volume 7, Article 21. (Access at: http://aisel.aisnet.org/cais/vol7/iss1/21)
2. Turban, E., Aronson, J., and Loiacono, E. Instructor's Manual with Test Item File and Transparency Masters:
Decision Support Systems and Intelligent Systems. New York, Prentice Hall, 1998.

Internal and External Funding

1. Grant Application Submitted 2017: Loiacono (PI), Long-Lingo, E., Iyer, L., Carter, M. and Randolph, A. "
ImPACT IT: Increasing the Participation and AdvanCemenT of Women in IT Proposal " to ADVANCE:
Increasing the Participation and Advancement of Women in Academic Science and Engineering Careers
(ADVANCE) (under NSF) for $997,719.
2. Grant Accepted: Loiacono (PI). “Developing a Women’s Information Systems Network Workshop” to the
Elsevier Foundation for $67,000 over 2 years, 2013-2015.
3. Grant Accepted: “Creating Online Training Modules for Peer Mentors with Disabilities” to the WPI Educational
Development Council, granted $10,000 over 1 year, 2014-2015.
4. Grant Application Submitted 2011, 2013: Loiacono (PI), Strong, D., and Makoul, G. "Personas: Helping CHIT
Developers Better Understand the Personal Health Information Management Needs of Patients with Diabetes
and Other Vision, Hearing, and Mobility Disabilities" to Agency for Healthcare Research and Quality (AHRQ)
(under NIH) for $969,917.
5. Grant Application Submitted 2010, 2012: Loiacono, E. (PI), Djamasbi, S., and D’Mello, S. “Decision Making:
The Role of Heart Rate Variability and Affect Management in Decision-Making Performance During
Emergencies.” to the Decision, Risk, and Management Science (DRMS) (under NSF) for $423,016.
• Awarded Faculty Advancement in Research grant from WPI Research and Development Council, $17,200.
6. Supported through Alfred P. Sloan Foundation Grant given to the Metal Processing Institute at WPI. $5,000
for research into the website quality of metal processing firms, 2001.

Presentations & Talks

Invited

1. “Neurodiversity and the IT Workforce.” Mason Business School, William and Mary College, Williamsburg, VA,
November 17, 2017.
2. “Women in IT.” Florida International University AIS Student Chapter, Florida International University, Miami, FL,
March 1, 2016.
3. “Website Accessibility.” Graduate Electronic Commerce Strategies Course, Harvard University, Cambridge, MA,
July 20, 2015.
4. “The User Experience: The Intersection of People and Technology.” UMass Department of Psychiatry,
Shrewsbury, MA, May 14, 2015.

Eleanor T. Loiacono February 2018. Page 5

 5. Keynote Speaker, “Inclusive Design: Accessibility and the User's Experience,” International Congress of
Informatics and Computing, Aguascalientes, Mexico, October 23, 2014.
6. “Website Accessibility.” Graduate Electronic Commerce Strategies Course, Harvard University, Cambridge, MA,
July 17, 2014.
7. “Website Accessibility.” Undergraduate Webware Course, WPI, Worcester, MA, January 27, 2014.
8. “Flipping without Flopping: Real-world Experiences with Classroom Flipping.” November 18, 2013.
9. Website Accessibility.” Graduate Electronic Commerce Strategies Course, Harvard University, Cambridge, MA,
July 16, 2013.
10. “Website Accessibility.” Undergraduate Webware Course, WPI, Worcester, MA, October 8, 2012.
11. “Website Accessibility.” Graduate Electronic Commerce Strategies Course, Harvard University, Cambridge, MA,
July 17, 2012.
12. “The User Experience.” UMass Medical School, Worcester, MA, May 15, 2012.
13. “Positive Mood & Heart Rate Variability: Their Impact on Decision Making Under Time Pressure.” Department of
Defense, Human Factors Engineering Technical Advisory Group Meeting 65, Natick, MA, May 3, 2011.
14. “Website Accessibility.” Graduate Electronic Commerce Strategies Course, Harvard University, Cambridge, MA,
July 15, 2010.
15. “User Experience and Decision Making: The Role Affect Plays.” Department of Defense, Human Factors
Engineering Technical Advisory Group Meeting 62, Key West, FL, November 3, 2009.
16. “Website Accessibility.” Graduate Electronic Commerce Strategies Course, Harvard University, Cambridge, MA,
July 14, 2009.
17. “Online Ads in Familiar and Unfamiliar Sites: Effects on Perceived Website Quality and Intention to Reuse.”
Centro di Ricerca sua Sistemi Informativi (CeRSI), Luiss "Guido Carli" University, Rome, Italy, June 15, 2007.
18. “Decision Making under Time Pressure: The Role of Affect and its Management during Emergencies” WPI
Department of Management Seminar Series, Worcester, MA, May 2, 2007.
19. “The Value of an MBA.” for The Greater Boston MBA Consortium, Chestnut Hill, MA, October 27, 2005.
20. “Fostering Student Contributions to Society: The WPI IQP Experience.” for WPI Interdisciplinary and Global
Studies Division, Bag Lunch Seminar, Worcester, MA, March 31, 2005.
21. “IT Accessibility: The Legislative and Business Perspectives.” for WPI Assistive Technology Research Center,
Worcester, MA, May 18, 2004.
22. “Case Study Skills.” for WPI Department of Management Graduate Students, Worcester, MA, September 4, 2002.
23. "WebQual™: A Measure of Web Site Quality." Lycos, Waltham, Massachusetts, July 2, 2002.
24. “WebQual™: Application into the Metal Process Industry.” Powder Metallurgy Research Center Worcester,
Massachusetts, April 11, 2002.
25. “WebQual™: Possible Business-to-Business Application.” Powder Metallurgy Research Center Worcester,
Massachusetts, April 6, 2001.
26. "WebQual™: A Web Site Quality Instrument." Lycos, Waltham, Massachusetts, November 29, 2000.
27. "WebQual™: A Web Site Quality Instrument." Marketing & Electronic Commerce course, Dr. Chickery Kasouf,
WPI, Worcester, Massachusetts, November 27, 2000.
28. "WebQual™: A Web Site Quality Instrument." WPI Computer Science Colloquium, Worcester, Massachusetts,
October 27, 2000.
29. "WebQual™: A Web Site Quality Instrument." MBA Electronic Commerce course, Dr. Rick Watson, University of
Georgia, Athens, Georgia, March 28, 2000.
30. "Electronic Commerce Fundamentals." Marketing & Electronic Commerce course, Dr. Ashutosh Dixit, University
of Georgia, Athens, Georgia, February 9 & 11, 2000.
31. "WebQual™: A Web Site Quality Instrument." Doctoral Seminar course, Dr. Mary Zimmer, University of Georgia,
Athens, Georgia, October 10, 1999.

Professional

1. "WebQual™: A Website Quality Instrument." Loiacono, E., International Conference on Information Systems
(ICIS) Doctoral Consortium, Charlotte, North Carolina, December 1999.
2. "WebQual™: A Website Quality Instrument." Loiacono, E., Americas Conference on Information Systems
(AMCIS) Doctoral Consortium, Milwaukee, Wisconsin, August 1999.

Eleanor T. Loiacono February 2018. Page 6

 Dissertation and Theses Advising & Committees
1. Vo, Nguyen, Data Science Ph.D. Student, Fact-Checking URL Recommendation to Combat Fake News, Ph.D.
Proposal Committee, Lead Advisor: Kyumin Lee, 2018-present.
2. Foley, Brendan, Data Science Ph.D. Student, Deep Learning for Detecting Depression from Voice Data, Ph.D.
Proposal Committee, Lead Advisor: Elke Rudensteiner, 2018-present.

Course/Curriculum Development and Teaching

Courses (*indicates average student teaching evaluation out of 5 point scale)

Worcester Polytechnic Institute 2000-present

MIS 507 Management Information Systems (online and onsite, graduate), 4.77*.
MIS 3700 Information Systems Management (undergraduate), 4.07*.
MIS 578 Telecommunications Management (online and onsite, graduate), 4.24*.
MIS 3740 Organizational Applications of Telecommunications (undergraduate), 4.15*.
MIS 581 Information Technology Policy & Strategy (graduate), 4.34*.
MIS 4781 Information Systems & Technology Policy & Strategy (undergraduate), 4.57*.
MIS 584 Business Intelligence (graduate), 4.10*.

University of Georgia 1996 -1999

Information Resources Management (undergraduate).
Introduction to Computing and Management Information Systems (undergraduate).

Brookline Adult Education, Research on the Internet: An Introduction to Using the 1996
Internet as a Research Tool.

Project Advising
Interactive Qualifying Projects 2000-present
• Web Accessibility Perceptions Survey and Interview
• EDGE Mentoring App
• Self-Disclosure Behavior on Social Networking Sites
• Online Music Store Accessibility
• Matchthisgift.com
• Three-D Software Accessibility Testing
• Technology in the Classroom: Helping Students with Attention Deficit Disorder
• Federal Website Accessibility
• Improving Recruiting and Retention: A Study of Middle School Students Entering Technology/Engineering
Programs

Major Qualifying Projects (* indicates funded project) 2000-present

• Enhancing Mindfulness-Based Stress Reduction Through a Mobile Application
• Mindfulness-Based Stress Reduction and College Students
• Communispace Prospective Member Sourcing System*
• Communispace Vendor Performance and Relationship Management System Extension*
• Communispace Vendor Performance and Relationship Management System*
• Velir Time Reporting System*
• United States District Court of Rhode Island Website Redesign*
• Telemental Health: Impact of Network Impairments on Internet-based Depression Counseling
• Job Recruitment in Virtual Worlds (Second Life)
• General Electric Defective (Aged) Inventory Tracking System*
• General Electric Inventory System*
• EMC (Global Security Organization) Remote Customer Infrastructure Compliance and Security Tool*
• General Electric Maintenance Tracking System*
• General Electric Productivity Reporting System*

Eleanor T. Loiacono February 2018. Page 7

 • Worcester Police Department Geographical Information System
• Worcester Probation Department Wireless Information System
• General Electric Shortage Reporting System*
• Worcester District Court Courtroom Scheduling System
• Synchronous Distributed Learning System over the Internet
• General Electric Automated Data Collection System*
• U.S. District Court of Massachusetts Sentencing Database*
• U.S. District Court of Rhode Island Kiosk*
• Sun Microsystems Web-based Inventory Tracking System*
• B-to-B Website Quality in the Service Industry
• e-Storm: Internet-Based Requirements Management System*
• Worcester Public School Curriculum Database

Independent Studies 2004-present

Multiple projects.

Internships 2002-present
Multiple projects.

Innovations 2000-present
• Developed a network plan competition in MIS 3740, which challenges students of varying levels of networking
knowledge to develop a network plan based on an RFP. The innovations in this course, one of which is the
competition, is the reason for winning the Romeo L. Moruzzi Young Faculty Award for Innovation in Undergraduate
Education, 2003.
• Successfully, “flipped” MIS 3740 and MIS 578 courses so that students could be more focused on engaging in real
problems and applying knowledge during class time. Present to other WPI faculty on how to successfully “flip” a
course, 2013.
• Developed networking and IS strategy courses at the undergraduate and graduate levels.

Professional Service
Leadership Roles in National and International Organizations
• Program Co-Chair Americas Conference on Information Systems (AMCIS), 2017.
• Session Chair, 9th International Conference on Social Computing and Social Media, Human Computer Interaction
International (HCII), 2017.
• AMCIS - AIS SIG Task Force Member, 2016.
• Advisory Board Member, Association of Information Systems Women’s Network (AISWN), 2015-present.
• Member, AIS Women in IS Task Force, Association on Information Systems (AIS), 2013-2014.
• Co-Founder and Organizer, Association of Information Systems Women’s Network, over 400 members, 2011-2015.
• Women’s Breakfast Co-Chair, International Conference on Information Systems (ICIS), 2010-2013.
• Editor-in-Chief Search Committee Member, Transactions on Human Computer Interaction (THCI), 2013.
• Advisory Board Member, Special Interest Group on Human Computer Interaction (SIGHCI), 2010-2013.
• Chair-Elect Nominating Committee Member, SIGHCI, 2010-2013.
• Doctoral Consortium Faculty Advisor, Americas Conference on Information Systems (AMCIS), 2012.
• Chair (Chair-elect, Past Chair), Special Interest Group on Human Computer Interaction (SIGHCI), 2007-2010.
• Website Task Force Member, Special Interest Group on Human Computer Interaction (SIGHCI) website, 2010.
• Co-Chair, Pre-ICIS HCI/MIS Workshop, International Conference on Information Systems (ICIS), 2006-2008.
• MIS Camp Counselor, Workshop for New MIS Faculty, Americas Conference on Information Systems (AMCIS),
2006.
• MiniTrack CoChair, Cross-Cultural IS Research, Americas Conference on Information Systems (AMCIS), 2003-2006.
• MiniTrack CoChair, IT Systems Accessibility, Americas Conference on Information Systems (AMCIS), 2004-2006.
• MiniTrack CoChair, IT Systems Accessibility, Hawaii International Conference on Systems Sciences (HICSS), 2005-
2006.
• MetaTrack CoChair, International Issues in IT, Americas Conference on Information Systems (AMCIS), 2003.
• Founding Member, AIS Special Interest Group on Human Computer Interactions, 2002.

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 • Special Events Co-Chair, Americas Conference on Information Systems (AMCIS), 2001.

Membership on Program Committees

• Program Board of the 4th International Conference on HCI in Business, Government and Organizations, 2016-2017.
• Program Board Member, International Conference on HCI in Business (HCIB), 2014-2015.
• Program Committee Member, Pre-ICIS HCI/MIS Workshop, 2002-2005, 2011-2014.
• Program Committee Assistant, International Conference on Information Systems (ICIS), 1999.
• Program Committee Coordinator, International Conference on Information Systems (ICIS), 1997.

Editorial Services for Scholarly Journals and Books

• Senior Editor, AIS Transactions on Human Computer Interactions, 2017-present.
• Editorial Board of the Journal of Theoretical and Applied Electronic Commerce Research (JTAER), 2017-present.
• Associate Editor, Journal of Electronic Commerce for Organizations (JECO), 2016-present.
• Scientific Board Member, Advances in Hospitality and Tourism Research (AHTR), 2013-present.
• Guest Senior Editor, AIS Transactions on Human Computer Interactions, 2009-2010.
• Chapter Reviewer, book edited by Dr. Frank Dieter-Dorloff, Dr. Ivan Bedini and Dr. EjubKajan, entitled Handbook on
Research of E-Business Standards and Protocols: Documents, Data and Advanced Web Technologies, published by
IGI Global, 2011.
• Book Reviewer, Universal Usability: Designing Computer Interfaces for Diverse Users, Editor Jonathan Lazar, John
Wiley and Sons, Ltd., West Sussex, 2007.
• Special Issues Editor, on Cross-Cultural IS Research, Journal of Global Information Technology Management, 2004,
7:4.
• Special Issues Editor, on Information Systems Accessibility, Universal Access in the Information Society, 2006, 5:1.

Editorial Services for Conferences

• Discussant, International Conference on Information Systems (ICIS), 2015.
• Associate Editor, International Conference on Information Systems (ICIS), E-Business and Competitive Strategy
Track, 2013, 2014, 2015.
• Associate Editor, International Conference on Information Systems (ICIS), HCI Track, 2011.
• Session Chair, Americas Conference on Information Systems (AMCIS), 1998-2000, 2002-2004, 2013.
• Session Chair, Pre-ICIS HCI/MIS Workshop, International Conference on Information Systems (ICIS), 2004.

Review/Panelist for Funding Agencies

• Kentucky Science & Engineering Foundation, 2015.
• Kentucky SBIR/STTR Matching Funds Program Reviewer, 2015.
• National Science Foundation, 2004.

Dissertation Committees
• External Examiner, “Investigating Visual Design For Increasing Pre-Use Evaluation And Post-Use Performance In
Mobile Applications” Upasna Bhandari, 2017.

Mentorship
• Mentor, AIS Women’s Network, 2017-present.

Other Memberships
• AMCIS-AIS SIG Task Force, 2016-2017.
• Advisory Board Member, Mubser, Egypt, 2014-2015.
• Open Tourism Consortium Member, Center for Information Systems Leadership, Athens, GA, 2003-2005.

Review Services
Journal Reviewer: Management Information Systems Quarterly (MISQ), Information Systems Research (ISR),
Management Science, European Journal of Information Systems (EJIS), Journal of the Association of Information
Systems (JAIS), International Journal of Electronic Commerce (IJEC), Decision Support Systems (DSS), Journal of
Information Technology Theory and Application (JITTA), Communications of the Association of Information Systems
(CAIS), Universal Access in the Information Society, Electronic Commerce Research and Applications (ECRA),
Transactions of Human Computer Interactions (THCI), Journal of IEEE Transactions on Engineering Management,
Database, International Journal of Human Computer Studies (IJHCS), Journal of Organizational Computing and
Eleanor T. Loiacono February 2018. Page 9
 Electronic Commerce, Journal of the Academy of Marketing Science, Transactions of Computer Human Interaction,
Information Systems Resources, IEEE Transactions on Engineering Management, International Journal of Human-
Computer Interaction, Journal of Information Technology Management, Information and Management, Advances in
Hospitality and Tourism Research (AHTR).

Conference Reviewer: European Conference on Information Systems (ECIS), SIGHCI Workshop, International
Conference on Information Systems (ICIS), Americas Conference on Information Systems (AMCIS), Hawaii
International Conference on Systems Sciences (HICSS), 2009 World Congress on Privacy, Security, Trust, and the
Management of eBusiness.

Paper Discussant: International Conference on Information Systems (ICIS).

School of Business Service

• School of Business IT Faculty Search Committee Diversity Officer, 2016.
• Ph.D. Committee Member, 2013-2016.
• Course Coordinator for MIS 578, MIS 581, & MIS 584, 2000-present.
• Faculty Panel Member, School of Business New Graduate Business Student Welcome Dinner & Reception, 2012.
• Strategic Plan Review Committee Member, 2011-2012.
• Project Presentation Day Judge, 2011.
• Faculty Research Seminar Coordinator, 2010.
• Faculty Development and Tenure Committee Member, 2008-2013, Chair, 2009-2010 and 2012-2013.
• WPI Undergraduate Curriculum Subcommittee Member, 2009.
• Presidential Commission on Operational Effectiveness and Efficiency Member, 2009.
• Graduate Policy and Curriculum Committee Member, Worcester, MA, 2007-2009 Chair 2007-2008.
• MIS Candidate Search Committee Member, 2001, 2003, and 2005.
• Undergraduate Policy and Curriculum Committee Member, 2002-2005, Chair, 2003-2004.
• Information Technology Research Center Member, 2001-2004.
• AACSB Accreditation Curriculum Task Force, 2000-2002.

Service to Students
• Graduate Student Project Judge, 2013.
• Advisor to Women in Technology (WiT) Chapter, 2012-2013.
• WPI Travelers’ Undergraduate IT Business Case Competition Team Advisor 2005-2012.
• WPI Graduate Student Orientation Faculty Panel Member, 2009.
• Graduate Management Student Orientation Faculty Panel Member, 2003.
• WPI Association of Information Systems Chapter Advisor, 2003-present.
• Case Study Skills Seminar for WPI Graduate Management Student Orientation, 2002.

University Services
• Board of Trustees Faculty Appointee on Academic Planning Committee, 2017-2019.
• Committee on Appointments and Promotions, 2017-2020.
• Data Science Faculty Advisory Board, 2015-present.
• Committee on Governance, 2016-2017
• Academic Space Committee, 2015-2016.
• School of Business Dean Search, 2014-2015.
• Strategic Planning Committee: Elevate Distinctive Undergraduate Programs, 2014-2015.
• Accessibility Advisory Council, 2012-present.
• Faculty Mentor, 2007-2008, 2013-2014, 2016-2017.
• Women's Faculty Network Group, 2005-2010.
• Faculty Representative, Assistant Director of Disability Support and Student Accommodations Committee, 2013.
• New Faculty Orientation Workshop Presenter, 2001-2006, 2011, and 2013.
• Web Working Group, Worcester Polytechnic Institute, Worcester, MA, 2012-2013.
• Standing Committee for Proposal Limitations, 2006-2013.
• Marketing Discussion Group, 2007-2012.
• Open House for Prospective Students, 2012.
• IGERT Proposal Faculty Review Committee, 2011.

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 • ACPWG Data Management Implementation Subcommittee, 2011-2012.
• Graduate Achievements Day Judge (GRAD 2011), 2011.
• Web Committee, 2007-2008.
• Committee on Academic Operations, 2005-2008, Chair, 2006-2008.
• Student Insight Advisor, 2007.
• Speaker at Major Selection Panel (for students interested in finding out more about the MIS Major at WPI), 2006.
• Speaker at Parents Weekend, 2006.
• Participant, "Meet the Faculty" Open Houses, 2006.
• Junior Faculty Lunch and Activity Co-coordinator, 2000-2006.
• IQP Reviewer, WPI Interdisciplinary and Global Studies Division, 2004.
• Teaching Portfolio Mentor, 2002.

Honors and Awards

Scholarship
• HERS Institute Scholarship, 2015-2016.
• Outstanding Service Award, Special Interest Group for Human Computer Interactions (SIGHCI), 2010.
• Nominee for WPI Women of Strength Award, 2009.
• Certificate of Appreciation, Americas Conference on Information Systems (AMCIS), 2003.
• Certificate of Appreciation, Americas Conference on Information Systems (AMCIS) 2001.
• George Day Doctoral Research Award Runner-up, Coca Cola Company, 1999.
• Doctoral Consortium Fellow, International Conference on Information Systems (ICIS), 1999.
• Doctoral Consortium Participant, Americas Conference on Information Systems (AMCIS), 1999.
• Who’s Who Among Students in American Universities & Colleges, 1999-2000.
• Research Assistantship, University of Georgia, 1999.
• Regents’ Out-of-State Tuition Waiver, University of Georgia, 1999.
• Graduate Assistantship, University of Georgia, 1996-1999.
• Department of Management Scholarship, University of Georgia, 1998.
• Board of Regents Merit Supplement, University of Georgia, 1997.

Honor Societies
• Sigma Iota Epsilon, Terry College of Business Chapter, Management Honor Society, 1997.
• Beta Gamma Sigma, Carroll School of Management Chapter, Business Honor Society, 1996.

Teaching
• Advised GRIE 2017 3rd Place Winner, 2017.
• Advised 2 GRIE 2017 Finalists, 2017.
• Advised GRIE 2016 Finalist, 2016.
• Advised GRIE 2015 First Place Masters Level, 2015.
• Advised GRAD 2014 Semifinalist & People’s Choice Award Winner for Business and Social Science, 2014.
• Advised GRAD 2013 Third Place Project for Business and Social Science, 2013.
• Advised i3 Project Semi-finalist, 2013.
• Advised GRAD 2013 Second Place Project for Business and Social Science, 2011.
• Advisor, Provost’s MQP Award, 2001, 2005 & 2006.
• Romeo L. Moruzzi Young Faculty Award for Innovation in Undergraduate Education, 2003.
• Outstanding Teaching Assistant Award, University of Georgia, 1999.
• Excellence in Teaching Award Nominee, University of Georgia, 1999.

Interviews & Press Coverage

• “Technology and the Global Workforce (Co-located Teams)”—interviewed for Worcester Business Journal, 2012.
• “WPI Study Finds Most Federal Websites Are Not Fully Accessible to the Disabled”—WPI press release picked up
by Careers & The Disabled, Ability Magazine, CBS MarketWatch, DallasNews.com, Finance Canada, Finanz
Nachrichten, Lycos.com, MedicalDevices.org, Miami Today, NBC6.com, National Hispanic Corporate Council,
News Alert, PR Newswire, Silicon Valley Business Ink, TheEagle.com, and Yahoo!, 2003.

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 • “Web’s role shift”—Worcester Telegram & Gazette, 2003.
• WebQual™ research—WPI press release picked up by WPI Wire, Boston.com’s digitalMASS, and Worcester
Telegram & Gazette, 2000.

Professional Memberships and Certifications

Memberships
• Associations for Information Systems (AIS)
• AIS Women’s Network College (AISWN)
• Special Interest Group on Human Computer Interactions (SIGHCI)
• Special Interest Group on Social Inclusion (SIGSI)

Certification
• Understanding Networking Fundamentals (Microsoft Certified)

Industry Experience
Consultant, UMass Medical School 2013
Website quality and accessibility expert on evaluation and design of new MassHealth website.

Independent Consultant, Johnson & Johnson Corporation 1997-2000

Conducted computer training seminars for employees and performed Year 2000 validation
testing.

Special Projects Coordinator & Clerk to Honorable William G. Young, United States 1990-1995
District Court, Boston, MA. Prepared reports and manuals. Conduct court business.

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