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Course data sheet

ITIL Service Management

HPE course number HF412S
This 1-day course provides an introduction to IT Service
Course length 1 day
Management. The course gives a general overview of the
ITSM lifecycle, based on the 2011 edition of the IT
Delivery modes ITL, VILT
Infrastructure Library (ITIL). It is ideal for staff who might be
View schedule, local
pricing, and register
View now involved in the periphery of IT Service Management, or those
View related courses View now who are new to the topic, needing a broad, brief introduction,
and understanding of the benefits to be gained from
implementing Service Management.

Audience Prerequisites
Why HPE Education Services?
• IDC MarketScape leader 4 years running • The course is suitable for relatively large Basic IT knowledge would be helpful but
for IT education and training* numbers and might be used to engender not essential.
• Recognized by IDC for leading with an initial understanding of IT Service
global coverage, unmatched technical Management amongst groups of
expertise, and targeted education
consulting services*
implementation or project staff. Course objectives
• Key partnerships with industry leaders • The course may also be of value to • Gain a high-level understanding of the
OpenStack®, VMware®, Linux®, Microsoft®, managers wishing to obtain a broad, yet objectives and scope of IT Service
ITIL, PMI, CSA, and (ISC)2 focused overview of IT Service Management, as described by ITIL.
• Complete continuum of training delivery Management—the course can be tailored
options—self-paced eLearning, custom to address any particular concerns. • Understand the benefits of using a Service
education consulting, traditional Management approach to improve the
classroom, video on-demand instruction, way in which services are delivered.
live virtual instructor-led with hands-on
lab, dedicated onsite training
• Simplified purchase option with
HPE Training Credits

*Realize Technology Value with Training, IDC

Infographic 2037, Sponsored by HPE, January 2016
Course data sheet

Detailed course outline

Course introduction
Introduction to ITIL
Service Management as a practice
Service lifecycle stages • Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
Technology and Architecture
Conclusion • Summary of lessons learned
• Where do I go from here?

Recommended next courses • H9P64S: IT4IT Awareness • H9P67S: Project Management Awareness
• H9P66S: SIAM Awareness • H9P70S: Security Awareness
• UC411S: IT Governance Awareness
• H9P61S: DevOps Awareness

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