MUHAMMAD VHEZTAQWIL

Jalan Cucakrawa No. 882 A

Bukit Duri, Tebet, Jakarta 12840.

NETWORK AND SYSTEM ADMINISTRATOR, ICT

Solutions-focused professional with 5 years’ experienced providing rapid technical support in
network and help desk IT. Demonstrated capacity to identify root causes and direct users to
lasting resolutions. Well versed in a variety of common operating system, application and
hardware with a proven ability to master new tools and technologies quickly. Outstanding
interpersonal strengths illustrated by multiple company awards.

AREAS OF EXPERTISE :
>> Trouble shooting & Issue Resolution >> Technical/ User support
>> Network Design >> Project Management
>> Network Analysis and Administration >> Help Desk Management
>> Server/ LAN/WAN Optimization >> Hardware/ Software Trouble shooting
>> Radio, Router, Switch and Vsat >> PABX System Communication

Professional Systems and Network administrator with extensive and leading-edge IT experience in
delivering and improving overall operations. Goal-oriented and collaborative IT professional with
experience applying hardware and software design, installation, administration, and configuration to
support growing businesses. Proven analytic and problem-solving skills with the keen ability to assess
needs, define requirements, develop value-added solutions, and execute technical solutions that
streamline and improve operating efficiencies. Adept in communicating with technical and non-
technical audiences. Develop system documentation and create policies to meet the needs of dynamic
and continuously changing environments.

TECHNICAL PROFICIENCIES
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Platforms : Windows/NT/2000/XP/Vista,Seven, Microsoft Exchange Server, UNIX
(Solaris, HP-VX), Linux (Red Hat, Yellow Dog), Mac OS, Oracles 10.g
Networking : LAN/ WAN Administration, Cisco System, PABX Nortel Avaya, VPN, TCP/IP,
Ethernet, Secure ID, MikroTik RouterOS™
Languages : Cisco Syntax, Java, J Query, C++, HTML, Java script, PHP, SQL, ASP, CSS, VB 2008
English Proficiency both written and oral
Tools : Cisco Router / Catalyst, Checkpoint Firewall, Bluecoat PacketShaper,
Nortel Avaya, Oracles 10.g, Norton Firewall and Ghost, McAfee/ Norton Virus
, Lotus Notes, Design graphic with Adobe Photoshop Software, Microsoft Office
Suite (Word, Excell, Power Point, Outlook), Microsoft Access Application,
Microsoft Project.
Multimedia : Polycom Video Conference, LifeSize Clearsea Video Conference Server, Sony

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PROFESSIONAL EXPERIENCE ___________________________
Putera Sampoerna Foundation August 2010- Present
Information Communication Technology (ICT Officer)
To ensure the smooth running of the computer systems throughout the foundation including
Sampoerna School of Business , Sampoerna School of Education and now University Level , enabling
office and teaching staff to operate at optimum efficiency in the delivery of Information Technology
studies and Administrations functions to operate effectively. Advising on the development and
maintenance of all computer systems ensuring that the current systems answer the needs and operate
effectively. Keeping abreast of new technology, advising and recommending as required.

MAIN RESPONSIBILITIES
 Oversee network and server (if appropriate)
 Ensuring data is backed up on a regular basis
 Overseeing computer security and anti-virus updates etc.
 Carrying out computer "housekeeping" tasks
 Providing IT support to computer users within the office
 First port of call and initial troubleshooting of IT problems and resolving if possible
 Logging all IT problems and resolutions
 Liaising with external support company
 Overseeing file management on centralized resource (e.g. server) or on individual workstations
 Inducting new staff on IT systems Network and Telecomunication (PABX System)
 Keeping website updated (or liaising with whoever does this)
 Keeping inventory of hardware and maintenance records
 Ensuring all software is properly licensed
 Providing input into IT strategy and annual IT budget
 Input into one-off projects such as database development
 Input into IT acceptable use policy development
 Keep abreast of IT technology, maintain library of information
 Advising on training needs and courses available

Key Achievements:
 Outperformed peers by initiating and installing Sampoerna School of Business Networking
 Outperformed peers by maintaining outstanding technical support service
 Substantially increased security and performance of systems by initiating installation of new-
antivirus software and critical operating system updates.

PT Persero Super Intending Company Of Indonesia (SUCOFINDO) August 2008 – August 2010
Area Coordinator (Liaison Officer) for Surveyor
Responsible for implementing SUCOFINDO project in implementing Karta Pegawai Elektronik Sipil
Cover region area, Sumatra, Java and Sulawesi

UCLES (University of Cambridge International Education) Intl’ class Examination,

Feb 2006- May 2008
Project CIE- DIKMENTI DKI JAKARTA

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Pioneer project in implementing International Curriculum, Cambridge IGCSE and A/AS Level in SMAN 8,
SMAN 70, SMAN 68, SMAN 22 and SMAN 78

Help desk Officer

 respond to requests for technical assistance in person, via phone, electronically
 diagnose and resolve technical hardware and software issues
 research questions using available information resources
 advise user on appropriate action
 follow standard help desk procedures
 log all help desk interactions
 administer help desk software
 redirect problems to appropriate resource
 identify and escalate situations requiring urgent attention
 track and route problems and requests and document resolutions
 prepare activity reports
 stay current with system information, changes and update

Project :
Several Projects I have dealt with witihin a year such as: June2012 to March 2013
Pemda Kaltim , Dinas Pekerjaan Umum, Divisi Tata Ruang, East Kalimantan :
o Instalation Mikrotik Router Collaboration with Cisco Catalyst as Switch
o Supporting for Application Accessing via WAN (GIS Team Support)
Kementrian Perindustrian, divisi BPOM, DKI Jakarta :
o Installing Mikrotik Router
o Proxy Server
o Bandwidth Manager
Asosiasi Tenaga Teknik Indonesia (ASTTI) , Bandung , West Java:
o Installing Proxy Server and Lan Management
Universitas Nusa Cendana , Kupang , Nusa Tenggara Timur
o Installing Cisco Router 7606 Series
Universitas Tadulako, Palu, Sulawesi Tengah
o Installing Cisco Router 7606 Series
Universitas Negeri Papua, Manokwari, Papua
o Installing Cisco Router 7606 Series
o Installing Bluecoat PacketShaper
o Installing Clearsea Video Conference

EDUCATION & CREDENTIALS __________________________

Bachelor of Science in Information and Technology
 Universitas Persada Indonesia Y.A.I, Indonesia (September 2004 - April 2009)
 Sedaya International University , Indonesia (February 2004 – June 2004)
 Pre International Class Course Work
 Sekolah Menengah Umum Negeri 37 Jakarta, Indonesia (July 2001 - June 2004)
 SMPN 33 Jakarta (July 1999- June 2001)

Professional Certification Professional Affiliation

Basic Mikrotik Training - Essentials (MTCNA) Mikrotik
Advanced Mikrotik Training - Traffic Control (MTCTCE) MikroTik

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 CISCO (CISCO NETWORKING ACADEMY PROGRAM) CISCO networking academy – Universitas Indonesia
Project Management Project Management Institute

ORGANIZATION, AWARDS & EXTRACURRICULAR______

• Universitas Persada Indonesia Y.A.I, Indonesia
� President for Mapala UPI- YAI ( Information Technology )
� Member of Basketball club ( Information Technology )
� Joined linux networking program (2003-2004)
� Minister of Education BEM FT.UPI Y.A.I (2008)
• Sekolah Menengah Umum (Senior High school)
� President of Basketball club
� Vice president of Rohani Islam ( Rohis )
� Vice presidet of Trisaptapala ( nature lovers )
� OSIS (organisasi siswa intra sekolah) as leader for bela negara Section
� Member of Taekwondo club
� Member of Intrisa ( Mading )
� Chosen as the representative of Trisaptapala training camp (Latihan Pencinta Alam 2002)
� Organized basic leadership training camp (Latihan dasar kepemimpinan siswa 2002)

• Sekolah Menengah Pertama (Junior High school)

� OSIS (organisasi siswa intra sekolah) as vice president
� President of Rohani Islam ( Rohis )
� President of Basketball club
• Non-school organization
� Member of Basket ball club (cougar), Jakarta (2002- 2005)
� Member of FLU (Future Leader University) program , (Jakarta, 2003-2004)
� Member of Pangrango club (nature lovers), Jakarta
� Member of Miners club- i Radio FM (Social Club), Indonesia (2007- Present)
� Involved with WALHI ( wahana linkungan hidup Indonesia ) at big Flood in Jakarta 2002
� Involved with Resimen Mahasiswa (Menwa) at big Flood in Jakarta 2007

Awards :

 The Best ICT Employee at Putera Sampoerna Foundation USBI Campus - 2012.
 The Best Liaison Officer at PT.Sucofindo (Persero) , SBU RKT . KPE Division region DKI & West
Sumatera and Sulawesi - 2008

References:
1. Agung Binantoro (ex. General Manager Sampoerna School of Business )
Contact number: +62816103053
2. Anugraha Dezmercoledi (Vice Dean of Administrative, Sampoerna School of Business )
Contact number: +62811141758
3. Prof. Nasser Spear (GL WOOD CHAIR of ACCOUNTING University Of Melbourne)
Contact number: +61419347229

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