Connect Online Questionnaire Help

Table of Contents
Accessing on-line initiation questionnaires 1
Adding additional dependents 4
Initiation form sections 5
Uploading documents 7
Saving or sending the initiation form 8

Accessing the On-line Initiation Questionnaires

You would have recently received an email providing you with instructions on how to activate your account
within our Fragomen Global Immigration site – if you did not already have access. That specific email
would have come from info@fragomen.com, with a subject line Fragomen Connect: Account
Activation, and would have resembled the email shown in the screen image below. Follow the
instructions contained in the email, which will step you through creating your own account in Fragomen
Connect. This account will not only allow you access to complete your questionnaire, but will also provide
you with the requisite visibility into the progress of your case.

If you already have an active account, then you would have received the email similar to that shown
below, advising you that a questionnaire is pending your attention.

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Connect Online Questionnaire Help

On accessing Fragomen Connect, you will be presented with a screen similar to that shown below. The
expanded panel, MY PENDING QUESTIONNAIRES, lists questionnaires that are pending for you.

Clicking on the Edit Questionnaire icon associated with the pending questionnaire, as identified
above, will load the following screen.

You have the ability to add dependents to the form by clicking the Add a Dependent link. On clicking the
I’m Done Adding Dependents link, the questionnaire will load, as shown below. If you have forgotten to
add dependents at this stage, do not worry as you can add additional dependents from within the
questionnaire, if necessary. This is described in the section Adding Additional Dependents.

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Connect Online Questionnaire Help

The questionnaire is intelligent in that only those specific fields requiring input from you will be shown.
Fields and even entire sections of the form will appear, or disappear, depending on the answer or
answers to various questions. Those questions that are in red are mandatory, and whilst you will be able
to save the questionnaire without completing them, you will not be able to send the questionnaire to
Fragomen, unless the mandatory fields have all been completed. Questionnaires can be configured to
include fields relevant to company specifications .

To progress through the questionnaire, click the Save and Continue button in the bottom right corner of
the questionnaire.

At any time during the process, you can save the questionnaire and come back to it at a later stage to
complete it. To do this, simply click the Save icon, as shown in the screen image below, and the system
will save your data as well as provide you with confirmation that your work has been saved.

Please note, that if the system is left idle for 60 minutes,

a pop‐ up window will display, warning you that your
session is about to expire. To keep your session active,
simply click the link
Extend Timeout and Continue Working.

If you are completing a questionnaire and your session

is about to time out, a pop-up window
will display, warning you that your session is about to
expire. To keep your session active, click the link
Click here to extend the timeout time and
continue working. Also click the Save icon to ensure
you do not lose Questionnaire data.

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Connect Online Questionnaire Help
Adding Additional Dependents

To add additional dependents,

click the Dependents tab and then
+Add Another as shown in the
screen image to the left.

Click Add a Dependent.

Type the name of the Dependent and click

Save this Dependent as shown in the image
to the right. The save will display the screen
where you can Edit or Delete the Dependent as
needed. In order to add another Dependent
click Add a Dependent. Repeat the process
of adding dependents until all dependents
have been loaded.

Click I’m Done Adding Dependents if you do

to want to add another dependent, which
returns to the Principal Assignee tab where
you can complete the fields and progress
through the questionnaire.

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Connect Online Questionnaire Help

Initiation Question Sections

The Initiation questionnaire is divided into a number of sections and can vary depending upon client
specifications:

1. Assignment Information
a. General assignment specific information
i. Client Specific Details e.g. Receiving Manager ; Receiving Manager Email
ii. Receiving Country
2. Biographical Information
a. General biographic details
b. Education information
c. Citizenship information
3. Contact Information
a. Home Address
b. Foreign Home
Address
c. Other Addresses
d. Email information
e. Phone information
4. Employment Details
a. Current employment
b. Future employment
5. Documents
a. Upload required documents by document type

One of the major strengths of the Fragomen Connect system is that the questionnaire is dynamic in that
individual questions or even complete sections can be hidden, displayed, made mandatory or optional
based upon the answers to other questions or combination of questions. For example, if the answer to
the question below, “Destination Country”, was set to Chile, then the question pertinent to having
Permanent Residence for any EU country would disappear as it is not applicable – as shown below.

Similarly, if the answer to the question “Do you currently hold a

visa, work permit etc.” was Yes, then the system will prompt
you to upload a copy of that particular Visa/Work Permit.

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Connect Online Questionnaire Help

The content in entire sections may be hidden or displayed based upon the receiving or destination
country. For example, if the destination country is the United States, then the section Future
Residence and Travel Plans would expand and show the following screen.

Similarly, if the destination country was Germany, the section Future Residence and Travel Plans would
collapse, as shown, as would Character and Memberships and Future Residence and Travel Plans.

Scroll down and complete the questionnaire providing as much information as possible and remembering
that red fields are mandatory.

As the screen image above illustrates, an Email is required. However, you can add other Email
addresses by clicking + Add Email. Similarly, you can add other contact information, such as Phone. If you
click + Add Email or + Add Phone by mistake, you can use the red X to delete the added fields.

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Connect Online Questionnaire Help

Uploading Documents

Select the document type which you are providing, from the drop down list associated with *Document
Type. Then click the link “Click here to upload files (0 uploaded so far)”. This will load a control (shown in
the screen capture below) allowing you to navigate your computer and locate the
document which you would like to upload.

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Connect Online Questionnaire Help

In order to add another document type, click +Add Document as shown in the screen image below.

Saving or Sending the Questionnaire

Once the form has been completed, click Save and Continue to load the following screen.

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Connect Online Questionnaire Help

Your options will be to go back and make changes now, leave the Questionnaire with me to make changes later,
or submit the final version to Fragomen. If you choose to leave the form to make changes later, the questionnaire
will be listed in the MY PENDING QUESTIONNAIRES panel on your Home page. Assuming the form is now
complete, click “The Questionnaire is complete, submit this final version to Fragomen. The following screen will
load and is an indication to you that you have now completed your part of the process. Close the Questionnaire
window and return to your Fragomen Connect Home page.

Thank you for using Fragomen’s on‐line information gathering process.

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