0 Introduction
Tea plantation in Bangladesh has a tradition of at least two hundreds years, and it is a
growing sector in the economy today. Both in home and abroad, tea is pretty well
known for its color, taste and flavor, yet tea industry are facing problems in marketing
their products.
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1.2.2 Ispahani Tea In The Market
M.M. Ispahani Limited is considered to be one of the pioneers of tea plantations in
Bangladesh. Now Ispahani tea is a household name across the country and accounts
for a share of about 30% of the local packet tea market segment. At present Ispahani
is marketing tea in 12 different brands in 34 pack sizes.
1.3 Scope
The study will cover only Dhaka division, for better concentration and intensity of the
research. Dhaka division contains highest cluster of business houses and are capable
of representing all other divisions of the country. Survey will be conducted in
metropolitan areas of the said division. The research will be trying to find, if any
relationship between consumer satisfaction and the increase in sales volume.
1.4 Objectives
To identify the level of consumer satisfaction of Ispahani tea.
To identify essential attributes required for developing the product.
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2.0 Procedures
Sampling Plan
As the size of the population is unknown, convenient sampling will be done.
Instrument to be used
Questionnaires would be presented to the respondents for their answer.
Contact method
Personal interview
Assumptions
Tea is a necessary consumer item and a habitual food drink too.
Most of the business houses are clustering in Dhaka city.
2.2 Limitation
As the scope of the research will be limited within specific geographic zone, customer
satisfaction in other areas will be excluded and does might lack information.
Job Duration
Planning 1 days
Preparation of questionnaire 1 days
Pre-test of questionnaire 1 days
Data Collection 6 days
Data Analysis 3 days
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Report developing and making 3 days
15 days
2.4 Equipments and facilities
Our main required facilities are impulsive response of the consumers, the working
environment of field enumerators, transport facilities and the coordination of the
group members. Besides we need computer and other technical supports.
Data Collection:
1. Transportation Cost-------------- Tk.800
2. Questionnaire Printing----------- Tk.100
Data Analysis:
1. Computer-------------------------- Tk.200
2. Other Equipment----------------- Tk.300
Reporting:
1. Printing Charge------------------ Tk.200
2. Binding--------------------------- Tk. 50
3. Others----------------------------- Tk.500
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Tk.2150
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3.0 Reporting
After conducting the survey, analyzing the data and concluding the research, the final
report will be submitted within fifteen days after the acceptance of the proposal. The
report submission will be followed by a formal presentation and defending session.
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Appendix
Questionnaire
Dear respondent:
[You may give tick () unless you are instructed otherwise.]
1. Age:
Below 15
15 – 25
26 – 35
36 – 45
Above 45
2. Sex:
Male
Female
3. Occupation:
Student
Service Holder
Business Man
House wife
Labor
Others_________________
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4. Do you take tea everyday?
Yes
No
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11. If yes, do you regularly drink Ispahani Tea?
Regularly
Not regularly
Sometimes
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17. You will buy more if….
Price reduced
Quality increased
Both
More promotion activities.
Others
18. What do you think about the promotional activities of Ispahani Tea?
OK
More activities needed
No
22. How Ispahani tea can be more expected to you? Please give suggestions
_______________________________________
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Thank you
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