General Management Project on

“PROJECT REPORT ON BANKING AT HDFC BANK”

Submitted on partial fulfillment for the award of the degree of

Master of Management Studies (MMS)

(under University of Mumbai)

Submitted By

Sarvar Pathan

(Roll No. 40)

Under The Guidance of

Prof. Christina Shiju

2016-2018

Pillai Institute of Management Studies & Research

 CERTIFICATE

This is to certify that project titled “PROJECT REPORT ON BANKING AT HDFC BANK”
is successfully completed by Mr. Sarvar Pathan during the IV semester, in partial fulfillment of
the Master’s Degree in Management Studies recognized by the University of Mumbai for the
academic year 2016-18 through Pillai Institute of Management Studies & Research. This project
work is original and not submitted earlier for the award of any degree, diploma or associateship
of any other University/Institution.

Name: Sarvar Pathan

Date: (Signature of the guide)

 DECLARATION

I hereby declare that this Project Report submitted by me to the Pillai

Institute of Management Studies & Research is a bonafied work undertaken by me and it is not
submitted to any other University or Institution for the award of any degree diploma/ certificate
or published any time before.

Name :

Roll No. : Signature of the student

 ACKNOWLEDGEMENT

The perfect way to document this project would be to start with acknowledging all those people
who directly or indirectly encouraged, supported me with their value added inputs without them this
project would not have been this better.

I would also like to thanks Dr. Satish K. Nair director of Pillai Institute of Management Studies
and Research, New Panvel and Prof. Christina Shiju my faculty guide without whom
this project report could not be successfully completed.

Finally I would like to owe my sincere appreciation to all the Employees of the organization who
provided a friendly environment and supported throughout my project.
 INDEX

Sr. No Particulars Pg. No

A INDUSTRY ANALYSIS 1
1 Defination of Banking 2
History Banking Industry 2
Types Banking Industry 4
Top mergers of Banking Industry 6
BCG MATRIX 7
Objective & Limitation 8

B COMPANY ANALYSIS 9
2 Internal analysis 10
About HDFC Bank 10
Vision and Mission 10
Products & Services 12
Functional area 22
Human resource & IT 27
SWOT Analysis 33

3 EXTERNAL ANALYSIS 40
Competitors Analysis 40
PESTEL Analysis 41

C OBSERVATION & CONCLUSION 45

4 Observations 46
5 Conclusion 47
6 Bibliography 48