Data analysis

1. Income level: Below 4000 4000-6000 6001-8000 8001-10000

10000 above

income level
Below 4000 4000-6000 6000-8000 8000-1000

6%

17%

44%

33%

2. Nature of Employment: Permanent Temporary

 Nature of Employment
Permanent Temprorary

30%

70%

3. System of work: Night Shift First shift Rotation of

shifts

System of work
Night Shift First Shift Rotation Shift

20%
30%

50%

4. Are you aware of the importance of quality management, which has an

Yes
important role in the success of any organization: No Can’t say
 Awareness about Quality Management
Yes No Can't Say

10%

30%

60%

5. Does TQM help for improving the work efficiency of employees?

Yes No Can’t say

Work efficiency of employees

Yes No Can't Say

13%

32% 55%
6. Does TQM assists in alignment of your goal ?
Yes No Can’t say

TQM Assists in alingment

Yes No Can't Say

8%

30%

62%

7. Tick the appropriate certification obtained by your company

ISO 9001 ISO 9002 ISO 9003 QS
9000 .

Quality Certification
ISO 9001 ISO 9002 ISO 9003 QS 9000

100%
8. Does your organization apply total quality management?

Yes No

TQM
Yes No

0%

100%

9. Does your organization apply statistical process control?

Yes or no

Statistical Process Control

Yes No

0%

100%
10. Employees are kept updated with changes in job skills & job designs?
Strongly Agree Strongly disagree Don’t know
Agree Disagree

Job skills & design

Strongly Agree Strongly Disagree Don't know Agree Disagree

10%

20%
50%

5%

15%

11.Do you think the organization is quality conscious toward employees?

Yes or no
 Quality concious towards employees
Yes No

0%

100%

12. Did your organization use consultant(s) during ISO/TQM?

Yes No

ISO/TQM
Yes No

0%

100%

13. How many people are involved in quality circle?

Below 10 above 10 above 15 can’t say
 Quality Circle
Below 10 Above 10 Above 15 Can't say

0%

100%

14. Are the organization is going for the quality audit?

Yes or no or can’t say

Quality Audit
Yes No Can't say

0%

100%
15. “Six Sigma focuses on improving quality and reduce waste by helping
organization which services better,faster and cheaper”. Do you think , It is
most effective technique of the TQM.

Yes No Can’t say

Six Sigma
Yes No Can't say

10%

20%

70%

16. Is the regular and effective inspection help in measuring the quality of the
service? Yes No Can’t say
Regular and Effective inspection
Yes No Can't say

13%

14%

73%