income level
Below 4000 4000-6000 6000-8000 8000-1000
5.56%
16.67%
44.44%
33.33%
Nature of Employment
Permanent Temprorary
30.00%
70.00%
3. System of work: Night Shift First shift Rotation of
shifts
System of work
Night Shif First Shif Rotation Shif
20.00%
30.00%
50.00%
10.00%
30.00%
60.00%
13.00%
55.00%
32.00%
8.00%
30.00%
62.00%
Quality Certification
ISO 9001 ISO 9002 ISO 9003 QS 9000
100.00%
Yes No
TQM
Yes No
100.00%
100.00%
10. Employees are kept updated with changes in job skills & job designs?
Strongly Agree Strongly disagree Don’t know
Agree Disagree
10.00%
20.00%
50.00%
5.00%
15.00%
100.00%
12. Did your organization use consultant(s) during ISO/TQM?
Yes No
ISO/TQM
Yes No
100.00%
Quality Circle
Below 10 Above 10 Above 15 Can't say
100.00%
14. Are the organization is going for the quality audit?
Yes or no or can’t say
Quality Audit
Yes No Can't say
100.00%
15. “Six Sigma focuses on improving quality and reduce waste by helping
organization which services better,faster and cheaper”. Do you think , It is
most effective technique of the TQM.
10.00%
20.00%
70.00%
16. Is the regular and effective inspection help in measuring the quality of the
service? Yes No Can’t say
12.90%
13.98%
73.12%