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Appendix 1: Short-answer questions

1. What are two characteristics and at least one point of difference between traditional and convergent
approaches to marketing communication?
● Mass marketing - An attempt appeal to an entire market with one basic marketing
strategy. This is the most traditional and also most common case of marketing.
● Segment marketing - The activity of separating a market for a product into subgroups
based on existing relationships within them. This segmentation requires that the company
has a greater knowledge of its customers
● Previously people used to use newspapers, television, and telephone to get information
about products. During that era, sellers were promote goods and items on television,
radio, papers, magazine to make people aware about products details, price and

● Identify and engage the use of sector- and technology-specific experts where
appropriate. Establish channels to empower and respond rapidly to customer
perspectives. Establish and maintain expert and business networks relevant to marketing
communication convergence.

2. How do customers take a central and empowered role within convergent marketing?
● Effective customer engagement requires three key capabilities: connected data, in- line analytics
and intelligent orchestration. The RedPoint Convergent Marketing Platform combines all three
capabilities and is designed specifically for Marketers.
● Integrate data to create a single view of customer
● Leverage analytics in-line to drive engagement
● Intelligently orchestrate interactions to optimize engagement
● Integrate all your marketing technologies

3. What is the role of the traditional siloed sectors to client requirements? Give at least one example.
● Siloed sectors refers to departments operating entirely independently from one another, even in
instances where they have the potential to interrelate, and where it might be more beneficial for
them to do so.

For example, if the marketing department has little to no communication with sales or logistics.
Conversely, convergent industry is when the separate parts of a business embrace collaboration
and work together to achieve business outcomes.

4. What is the impact of convergence on the traditional siloed industry?

● Impact of legislation and regulation

The impact of legislation and regulation regarding marketing communication and convergence will
depend on the organisation’s intended uses of communication channels.
● Most legislation and regulations are in place to protect consumers from unwanted or inconvenient
advertising (spam) and to ensure that the marketplace stays fair.

5. What are the current key technologies and distributed services that impact on convergent solutions?
● Convergence in the realm of media, consumer electronics, computer technologies, and
telecommunications has contributed to societal changes in terms of individual expectations and
behavior leading to the re-appraisal of traditional market segments. Key innovations like the
internet create a global platform that provides for new means in product and services
configuration. This expands opportunities and threats in the business environment contributing to
increased competition in a dynamic environment where traditional boundaries are shifting. In a
world of converging technologies, increasing marketplace dynamics and rapid technological
advances, new upcoming.

6. What are potential points of integration? Refer to at least one (real or simulated) business case study,
marketing campaign or marketing plan to illustrate points of integration.
● Targeted marketing campaigns of the 21st century aren’t just mirrors of the same advertisement
being repeated over different media platforms. Instead, each platform contributes to a larger
brand story. To develop a successful integrated marketing campaign, a corporation needs to
consider many aspects surrounding its brand, beginning with a strategic foundation of
understanding of the product and market. Then, the marketing team should consider how to
implement their integrated marketing campaign. Beginning with the messaging, design, customer
service and product experience, they will consider how to best exemplify their brand across all
modes of marketing.
7. What are two types of experts and business networks appropriate to a convergent marketing solution?
Give at least two examples of how advice or networks can assist or have assisted you in your work,
referring to a real or simulated case study campaign.
● Network marketing is a type of business opportunity that is very popular with people looking for
part-time, flexible businesses. Some of the best- known companies in America, including Avon,
Mary Kay Cosmetics and Tupperware, fall under the network marketing umbrella.
● Advertising - Any paid form of nonpersonal presentation and promotion of ideas, goods, or
services by an identified sponsor.
● Personal selling - Personal presentation by the firm’s sales force for the purpose of making
sales and building customer relationships.
● Sales promotion - Short-term incentives to encourage the purchase or sale of a product or
● Public relations - Building good relationships with the company’s various publics by obtaining
favorable publicity, building up a good “corporate image”, and handling or heading off unfavorable
rumors, stories, and events.
● Direct marketing - Direct communications with carefully targeted individual consumers to obtain
an immediate response and cultivate lasting customer relationships.

8. What are at least three relevant Acts, regulations or mandatory codes of practice impacting the field of
marketing communication? a. For each of the three, give at least one example of how a real or simulated
case study organisation has complied with the Act, regulation or code with respect to convergent
marketing activities. b. Identify at least two relevant organisational policies or procedures.
● The code establishes comprehensive, industry-wide rules and guidelines for the sending of
commercial electronic messages, and provides a framework for industry to handle complaints
about spam. The code was registered on 16 March 2005. The ACMA can enforce compliance
with the code rules on all members of the e-marketing industry, as defined by the
Telecommunications Act 1997, and not just signatories to the code.

Under the Spam Act 2003, the definition of a commercial electronic message covers emails,
mobile phone messaging (SMS, MMS and EMS) and instant messaging of a commercial nature.
The Spam Act does not cover facsimile messages, internet pop-ups or voice-to-voice
telemarketing. The Spam Act does not cover fax messages or telemarketing calls.
A. For each of the three, give at least one example of how a real or simulated case study
organisation has complied with the Act, regulation or code with respect to convergent
marketing activities:

● Code administration and compliance The Code Administration Body, made up of representatives
from e-marketing industry associations, message service providers and corporate businesses, is
responsible for ongoing code administration.

● Complaints-handling process the code allows for an industry-based complaints-handling process,

with escalated complaints referred to nominated recognised industry bodies. The code also sets
out safety net provisions whereby complaints can be referred to the ACMA.

● The ACMA monitors the e-marketing industry’s performance against the code rules and may
require a company whose compliance appears to be inadequate to address any process
problems or difficulties.
B. Identify at least two relevant organisational policies or procedures:

● Most community service organisations will have in place policies and procedures that govern and
regulate privacy and confidentiality of client information. This concept not only applies to what you
can disclose about your clients or your organisations outside of work, but also what can be
shared in network meetings. What information can be shared with other organisations, who
shares it and how this information is given out should be clearly defined in any effective,
professional service. It is often incorporated into a worker’s duty statement or job description.
All organisations should have written policy and procedures, and staff training in the following areas:

● a confidentiality policy
● a clearly defined process for identifying and regularly updating a Community Resource Index so
that all workers are aware of what other services are available to refer to (the index contains
basis contact details and information about what each service provides)