NUEVO Listening and Speaking Practice Preintermediate

SHAPE UP ENGLISH TRAINING AND COACHING – BUSINESS ENGLISH – COPYRIGHT 2018
LISTENING AND SPEAKING PRACTICE FOR BUSINESS ENGLISH

PREINTERMEDIATE LEVEL
1. COMPANIES
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Work with a partner. Ask and answer questions in 5 about YOUR COMPANY.
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2. CONTACTS
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3. VISITORS
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4. NEW PRODUCTS
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5. EMPLOYMENT
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6. CUSTOMER SERVICE
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7. TRAVEL
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8. ORDERS
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9. SELLING
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10. NEW IDEAS
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11. ENTERTAINMENT
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12. PERFORMANCE
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13. FUTURE TRENDS
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14. TIME
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15. TRAINING AND CAREERS
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16. BEC Preliminary Speaking Questions Part Two

What is important when...?
Choosing a training course
 Size of group
 Cost
 Times of course
Sample answer
When it comes to training it's important to consider various factors such as the group size, normally smaller groups are
beter for developing people skills or collaborative skills or when dealing with a complex subject as there is more
potential for individual attention and learning. A larger group is okay if the purpose of the training course is to impart
information rather than develop skills.
Obviously costs play a big part in whether or not training is feasible. A company wants to know that it's getting value
for money, so it's critical that training should be directly relevant to adding value to the company, it's products or
services offered. Depending on how critical the training is for employees, the timing may or may not be important. If
it's only one or two of the staff and the training is considered highly important then whether the training course is
local, in another part of the country or even in another country, it may still be beneficial.
However, non-essential, but desireable training could be attended in the evenings or weekends without it affecting the
employee's work schedule and impacting the productivity of their department.

Booking a hotel for a business trip
 Location
 Facilities
 Charges
Sample answer
A lot will depend on the purpose of the business trip. For example, if you're going to attend a conference then the hotel
will need to be close to the conference venue, but on the other hand if the purpose of the trip is to visit several clients in
the area, then its location should be chosen to minimize the amount of travelling required between them to save time
and further expense.
Depending on the length of the stay, the type of facilities available may be more or less important. A longer stay away
from home and the office might mean that a hotel which provides a fully equipped business centre, gym, swimming
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pool and other leisure facilities would probably be more desirable. However, if the trip simply involves an overnight stay
then such services won't probably be a priority.
When it comes to charges, it's important to try and get the best value for money. If business travellers travel frequently
then being a member of a loyalty scheme might be advantageous as hotel tariffs will probably be cheaper and the whole
reservation and checking in procedure streamlined.
People who travel on business infrequently should still look for the best deal available but will probably not have access
to any of the prefential packages designed for regular business users. Major hotel chains usually offer some of the best
deals for frequent business travellers and they are applicable in a avariety of locations, which can help reduce costs for
the company over a period of time.
Basically, location, facilitites and charges are all important, but depending on the type of trip and regualrity of travel, a
business traveller will probably prioritise them quite differently.

Attending a conference
 Meeting people
 Taking notes
 Contributing to discussions
Sample answer
When you attend a business conference you represent your company and it's important to maintain a professional
image and also take advantage of the opportunity to network, make contacts and learn as much as you can related to
the theme of the event.
Meeting people is important because they could be potential new clients, business partners, suppliers or collaborators
and they may well come in useful in the future. It's also a great opportunity to listen to what other people think about
trends or plans in your industry and maybe learn something interesting.
It's important to gather as much information as possible while you're at the event. Taking notes is one method or
recording your thoughts or comments as you walk around and mingle and see the various presentations or participate
in workshops can also give you lots of useful information which you can organize after the event.
Participating is key to getting the most out of a conferenece and its associated events such as side meetings, workshops
and discussion groups. These are all superb opportunties to intereact on a more persoanl lavel with other delegates,
learn and gather more business intelligence.
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Deciding how to use your time at work
 Planning
 Dealing with problems
 Meeting deadlines
Sample answer
Time management is very important if you want to be both efficient and effective while at work. It's very easy to get
distracted by many things in a typical office or work enviornment so it's critical to manage your time well if you want
to be really productive.
Nowadays, it's easier than ever with all the technology available. You can put your entire work schedule on your
smartphone, tablet or other app and keep it with you at all times. Planning your time means prioritizing events and
activities that you know about and also allowing a certain amount of time for 'expected' problems or 'firefighting' if an
emergency arises. We've all had times when we've had to drop everything and sort out problems which are urgent. The
problem is if we don't allow some extra time for these events, we will always be less efficient than including them in
our planning.
Obviously you can plan events such as meetings, which are programed, training courses and such like. But you also
need to plan your daily work activities, manage tasks and projects and make sure your time is optimized. There's no
point in moaning about having to meet a deadline for a report or project if you could have had it finished in time if you
had planned things better. You should always try and have things finished as soon as possible and never leave things
until the last moment.

Recruiting new employees
 Qualifications
 Personality
 Suitability

Asking for a rise in salary
 Performance / Productivity
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 Amount
 Reason / Justification
What do you need to remember when...?

Finding new suppliers of products
 Research
 Costs
 Service
What do you need to remember when...?

Arranging a social function for employees
 Venue
 Entertainment
 Catering
What are the most important points when...?

Providing customer service
 Advice / customer needs

 After sales service
 Complaints
What are the most important points when...?

Managing your time
 Examining current activities

 Organisation / Planning
 Monitoring your activities and time
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SHAPE UP ENGLISH TRAINING AND COACHING – BUSINESS ENGLISH – COPYRIGHT 2018

LISTENING AND SPEAKING PRACTICE FOR BUSINESS ENGLISH

10. NEW IDEAS

13. FUTURE TRENDS

15. TRAINING AND CAREERS

16. BEC Preliminary Speaking Questions Part Two

What is important when...?

What is important when...?

What is important when...?

What is important when...?

What is important when...?

What do you need to remember when...?

What do you need to remember when...?

What are the most important points when...?

 Advice / customer needs

What are the most important points when...?

 Examining current activities

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