Manual EG2003 360 Gettingstarted PDF

Exact Globe 2003 | Getting Started
BATCH 360
Getting Started
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II EXACT GLOBE 2003: GETTING STARTED

BATCH 360
Preface
Welcome to Exact Globe 2003, batch 360 release!
This user manual includes all the information you need to work with Exact Globe 2003 effectively.
The goal of this manual is to help users get quickly acquainted with the product and its possibilities, and is set up in such a
way that anyone can benefit from it and not much experience is needed to get started.
We are confident that with this user manual, your company will quickly reap the benefits of Exact Globe 2003.
As it is our goal to deliver quality documentation, please find the feedback form at the end of the manual should you have any
feedback or recommendations for this manual. Alternatively, you can also fill in a feedback form on the customer portal.
Enjoy working with Exact Software!
Jan-Willem Schalkwijk
Marketing Director
Exact Holding N.V
Please find the feedback form on page 115
EXACT GLOBE 2003: GETTING STARTED III

IV EXACT GLOBE 2003: GETTING STARTED
CONTENTS
Section 1: Introduction to Exact Globe 2003 3

1.1 Software market in the last 20 years 3
1.2 Chronological development 4
1.3 Exact Globe 2003 6
Section 2: Installation 11
2.1 System and software requirements for Exact Globe 2003 12
2.1.1 System requirements 12
2.1.2 Software requirements 13
2.2 Standalone workstation installation 14
2.3 Installing MSDE database with the create company wizard 17

2.3.1 What if the MSDE installation fails? 20
2.3.2 What if the MSDE fails to start up? 20
2.4 Network installation 21
2.5 Installing MSDE or Microsoft SQL Server 2000 24

2.5.1 Installing MSDE 24
2.5.2 Installing Microsoft SQL Server 2000 25
2.5.3 Enterprise Manager 32
2.6 Installing SQL Service Pack 3 34
EXACT GLOBE 2003: GETTING STARTED V

Section 3: Creating a company 39
3.1 Creating a company 40
3.1.1 Downloading license file 42
3.1.2 Administrator and company data 43
3.2 Navigating within Exact Globe 2003 46

3.2.1 Main menu 46
3.2.2 Tool bar 55
3.2.3 Application menus 56
3.3 Creating users, roles, and rights 57

3.3.1 Administrator 57
3.3.2 Creating users 57
3.3.3 Creating roles 58
3.3.4 Copying roles 61
3.3.5 User rights 62
Section 4: Management 65
4.1 Backing up, restoring, and copying companies 65
4.1.1 Some important information 68
4.1.2 Creating a backup 68
4.1.3 Restoring a backup 70
4.1.4 Copying a company 73
4.2 Updating to the latest version 74

4.2.1 Network updating 74
4.2.2 Workstation updating 77
VI EXACT GLOBE 2003: GETTING STARTED

CONTENTS
4.3 License renewal 78

4.3.1 Through Exact Globe 2003 78
4.3.2 Through Exact Customer Portal 80
4.3.3 What if the license is not updated? 81

5.1 Help function 86
5.1.1 Release notes and help documents 87
5.1.2 Toolbar buttons 87
5.1.3 Search and language 88
5.2 Release notes 89
5.3 Maintenance Agreement 89
5.4 Personalized service 90

5.4.1 Support through phone 90
5.4.2 Support through the internet 90
5.4.3 Support through Exact Software Resellers 93
5.5 The Exact Customer Portal 94

5.5.1 Password and logging on 95
5.5.2 Searching for requests and documents 97
5.5.3 My account data 98
EXACT GLOBE 2003: GETTING STARTED VII

5.6 FAQs about Customer Portal 100
5.6.1 How do I set the language? 100
5.6.2 How do I change the password? 101
5.6.3 How do I create and maintain contact persons? 102
5.6.4 How can I get online support? 102
5.6.5 How do I see a few web pages together? 103
5.6.6 How do I add Customer Portal to Favorites? 104

6.1 Consultancy service 108
6.2 Custom solutions 108
6.3 Exact e-Synergy, the ultimate workflow solution 108

6.3.1 Exact e-S
Synergy, the Exact Globe 2003 enhancer 109
6.3.2 Internal and external communication portals 109
6.3.3 Structured management of unstructured information 111
6.3.4 Real-time information 111
6.3.5 Coordinated workflow 112
6.3.6 Multi-company system 113
6.3.7 Try it! 113
Feedback form 115
VIII EXACT GLOBE 2003: GETTING STARTED

SECTION 1
Introduction to Exact Globe 2003

2 SECTION 1 | INTRODUCTION TO EXACT GLOBE 2003
SECTION 1
1. Introduction to Exact Globe 2003

This section provides an introduction to Exact Globe 2003; and how it has developed since its primitive version during the
Microsoft DOS days until today's a truly integrated multi-functionality business software solution. The topics covered are as
follows:
1.1 Software market in the last 20 years

1.2 Chronological developments
1.3 Exact Globe 2003
1.1 Software market in the last 20 years
The software market for business solutions has evolved dramatically over the past two decades. This has been the
consequence of technological advancements, in particular, the rapid increase in data storage capacity and the processing
speed of computers, the migration from the use of standalone computers to networked computers and the internet, and the
transformation of computing landscape from DOS to Windows.
In addition to technological advancements, the business software market has also been driven by the ever increasing
demanding expectations of the users. What used to be just meant for recording financial data electronically is now expected
to facilitate optimization of business processes, improvements in monitoring and controlling operations, and providing real-
time information for strategic planning.
As a leader in providing business software solutions, Exact Software always keeps itself abreast with these latest developments
in technological advancements and market demands, with the sole purpose to provide its customers with only best-in-class
solutions that align with contemporary best practices.
Stages of software development have always been characterized by what the prevailing technology can offer. The upgrading of
Exact Software products is no exception and follows the different advancement phases of information technology. The following
describes the chronological developments of the Exact products.
SECTION 1 | INTRODUCTION TO EXACT GLOBE 2003 3

1.2 Chronological developments
The DOS era started software development and it

was succeeded by Windows. Exact Software has
existed since the DOS era and therefore its products
have also undergone the similar transformation.
Exact for DOS
Exact for DOS, the first range of products to be

developed by Exact Software, was first developed
as E-AAccount to meet the need in the market to
computerize financial accounts. E-A Account was
well received and customers had progressively
requested more and more functionalities. To
serve the customers better, various modules were
added to the original E-A
Account. However the capability of computer and that of database software were quite limited
then, the additional modules were run separate from the core E-A
Account. While links were used to enable data transfers
from one component to another, eliminating duplicated data entry work, the operation however required extra processes.
With the advent of Windows, the limitations of DOS became apparent. The graphic capability of DOS is so limited that even
simple graphical layouts and the use of certain fonts are impossible, not to mention, graphic-user interface. Furthermore,
the support of DOS applications by newer operating systems came to an end when Microsoft Windows XP arrived. It was
inevitable that Exact for Windows had to be developed.

SECTION 1
Exact for Windows
The emergence of Exact for Windows primarily represents a step forward in technology for the product. The trends then were a
preference for using Windows and a growing need for more information and hence larger databases. Exact for Windows aligned
to these trends. It conformed to the graphic-user interface standards of Windows and incorporated extensively layouts with
attractive graphics, pictures and fonts. To confront the demand to process a larger database, worsen by the use of graphical
data, Exact for Windows was among the firsts to store databases on the server to allow fast access and reliable storage via the
client-server technique.
The moving forward from Exact for DOS to Exact for Windows was basically a technological evolution. Exact Software was aware
that many system design issues of business information systems were not addressed. These system design issues were not
only concerning Exact products alone; but rather they are generic issues concerning every business information system. These
issues were due to most generic systems were (and are still) not truly integrated and as such they provided:
• many isolated, non-integrated subsystems
• many applications but little and fragmented information
• many data in many isolated, non-integrated databases but little and fragmented information
In other words, they involved very high investments on the many subsystems, applications and databases, but very low
returns of little useful information. Such generic systems were highly not cost-effective and there would be hardly any
return on investment if not none.
Exact Globe 2000
To resolve these issues, Exact Software realized that just by developing Exact for Windows 3.x and higher would not bring forth
the desired solution, but rather a revolutionary out-of-the-box approach to system design was needed. The revolutionary
solution must have the users in mind and provide them with business operations efficiency to achieve true cost reduction. And
Exact Software eventually came up with such a revolutionary solution and called it "One-XX".
One-XX uses the idea of oneness of database. The one database is centrally stored and it is accessible to everyone real-time
directly without any unwanted processes to store and retrieve the information. And this revolutionary One-X
X architecture was
incorporated in the third-generation Exact Globe 2000.

1.3 Exact Globe 2003
Exact Globe 2003 is the next upgrade of the 2000 version. Its design
was refined to abide closer to the One-XX principle, and in addition
many enhancements were incorporated. These enhancements are
described in the following.
Real-time information. Quick decisions.
The ultimate purpose of using information systems is to obtain real-

time, complete, accurate information to facilitate business decision
making. Exact Globe 2003 ensures real-time availability of precise
information to quicken the business decision-making process. In
fact, it offers more than that by giving users a glimpse into the future.
Via the system, cash flow position of the immediate future is readily
available basing on the current committed sales and purchases. Such forecasts further enhance effective control and
management.
One source. Accurate information.
The accuracy of information has always been a concern for many companies. Frequently, different sources give rise to
conflicting information. The unique One-X X architecture of Exact Globe 2003 requires all information be structured and stored
in one central location accessible to everyone. So that there is only one for every piece of information and hence subject to less
different interpretations, if not none.
Digital archive. Easy access.
The digital archive makes its information available wherever it is needed. No errors are introduced as original source
documents are directly available. Time spent to retrieve information is also minimal.

SECTION 1
Integrated system. Straightforward process.
The search and reference options available facilitate easy linking of financial entries, performing checks and preparing periodic
reports. Related processes are integrated and many entries are processed automatically and entered into the respective
financial accounts. The Accountancy functionality available makes communication on financial figures with the accountant a
straightforward affair.
More functionalities. Total solution.
Exact Globe 2003 has incorporated the following additional functionalities which are not found in the 2000 version, hence
giving the user a total solution to manage their business.
• Customer Relationship Management
• Production
• Service Management
• Internal Use
• Material Planning
• Human Resource Management and Payroll

SECTION 2
Installation
10 SECTION 2 | INSTALLATION
SECTION 2
2. Installation
This section covers the system and software requirements for Exact Globe 2003, and how the software application is installed.
The topics covered are:
2.1 System and software requirements for Exact Globe 2003

2.1.1 System requirements
2.1.2 Software requirements
2.2 Standalone workstation installation
2.3 Installing MSDE database with the create company wizard

2.3.1 What if the MSDE installation fails?
2.3.2 What if the MSDE fails to start up?
2.4 Network installation
2.5 Installing MSDE or Microsoft SQL Server 2000

2.5.1 Installing MSDE
2.5.2 Installing Microsoft SQL Server 2000
2.5.3 Enterprise Manager
2.6 Installing SQL Service Pack 3
SECTION 2 | INSTALLATION 11
2.1 System and software requirements for Exact Globe 2003
The system and software requirements of Exact Globe 2003 are described in the following.
2.1.1 System requirements
Exact Globe 2003 can be installed on standalone and networked systems. The minimum and preferred system requirements
are shown below:
System Requirements
System
Minimum Preferred
Standalone • Microsoft Windows 2000 Professional SP 1 /Microsoft • Microsoft Windows 2000 Professional, Service Pack 3 (SP3)
Windows XP Professional or Home Edition/Microsoft or higher/Microsoft Windows XP Professional Edition or
Windows NT 4 Workstation Service Pack 6a (SP6a) Home Edition
• 233 MHz Pentium PC • 750 MHz or higher Pentium PC
• 128 MB RAM • 256 MB RAM
• CD-ROM drive • CD-ROM drive
• 750 MB free memory space • 750 MB free memory space
(for full installation for small company) (for full installation for small company)
• Screen resolution 1024×768 • Screen resolution 1024×768
• Microsoft Internet Explorer 5.01 and Microsoft Excel 2000 • Microsoft Internet Explorer 5.01 or higher and Microsoft
or Excel XP Excel 2000 or Excel XP
• Internet connection and e-mail address for software • Internet connection and e-mail address for software
updating updating
• External backup medium, e.g. CD-RW or ZIP drive • External backup medium, e.g. CD-RW or ZIP drive
Network • Microsoft Windows NT Server version 4 SP 6a/Microsoft • Microsoft Windows 2000 Server/Microsoft Small Business
server Windows 2000 Server/Microsoft Small Business Server Server 2000/Microsoft Windows Terminal Services/Citrix
2000/Microsoft Windows Terminal Services/Microsoft Metaframe XP/Microsoft Windows 2003 and SP 3 installed
Windows 2003 and SP 3 installed for Microsoft SQL 2000 for Microsoft SQL 2000 Server
Server/Citrix Metaframe XP • 750 MHz or higher Pentium PC
• 233 MHz Pentium PC • 512 MB RAM
• 256 MB RAM • CD-ROM drive
• CD-ROM drive • 750 MB free memory space (for full installation for small
• 750 MB free memory space (for full installation for small company)
company) • Microsoft Internet Explorer 5.01 or higher
• Microsoft Internet Explorer 5.01 • Internet connection and e-mail address for updating
• Internet connection and e-mail address for updating network installation
• External backup medium, e.g. CD-RW or ZIP drive
network installation
• External backup medium, e.g. CD-RW or ZIP drive
SECTION 2
System Requirements
System
Minimum Preferred
Network • Microsoft Windows 2000 Professional SP 1 /Microsoft • Microsoft Windows 2000 Professional SP 1 or
workstation Windows XP Professional Edition/ Microsoft Windows NT 4 higher/Microsoft Windows XP Professional Edition
Workstation SP 6a • 750 MHz or higher
• 233 MHz Pentium PC • 256 MB RAM
• MB RAM • 750 MB free memory space (for full installation for small
• 750 MB free memory space (for full installation for small company)
company) • Screen resolution 1024×768
• Screen resolution 1024×768 • Microsoft Internet Explorer 5.01 or higher and Microsoft
• Microsoft Internet Explorer 5.01 and Microsoft Excel 2000 Excel 2000 or Excel XP
or Excel XP
2.1.2 Software requirements
The software requirements of Exact Globe 2003 for both standalone and networked systems are shown below.
System Software Required
• Exact Globe 2003

Standalone
• MSDE
• Exact Globe 2003

Network Server • MSDE (for 1 to 4 workstations) or Microsoft SQL Server 2000 (for more than 4 workstations)
• Service Pack 3
Network Workstation • Exact Globe 2003
Exact Globe 2003 requires Microsoft SQL 2000 or higher version to operate on. Depending on the number of users or
workstations in the installation, the version of Microsoft database server supplied to the customer is one of the following:
• For 1 to 4 workstations — MSDE (Microsoft SQL Desktop Engine) version with a maximum database size of 2 GB
• For 5 to 29 workstations — full Microsoft SQL Server with Per Seat licensing mode for a specified number of devices or users.
• For 30 workstations and above — full Microsoft SQL Server with Processor License for 1 processor.
• For any other license required, customers are advised to contact Microsoft or its partners.
Note: Exact Globe 2003 does not operate on Microsoft SQL Server 7.0 or Microsoft SQL Server 2000 on a single server.
2.2 Standalone workstation installation
The installation of Exact Globe 2003 on the workstation is described here. Please note that for standalone system MSDE also
needs to be installed in the standalone workstation (refer to 2.3 Installing MSDE with create company wizard).
Use the following steps to install Exact Globe 2003 in the standalone system.
Run the installation CD in the standalone computer and locate the following folder and open it.
SECTION 2
Select the required language version of Setup_ ( being the language code, see tip below) and double-click it for the
following screen.
Language: The last two characters of the Setup file name specifies the default language to be used in Exact Globe 2003 installed.
• AE for American English
• DE for German
• ES for Spanish
• FR for French
• NL for Dutch
Specify the installation as follows:

• Product line — Indicates the
software to be installed: Exact Globe
2003 Enterprise
• Release — Indicates the release of
the software to be installed: 360
• Install mode — Specify: CD
workstation installation
• Local installation directory —
Indicates the directory the software
will be installed; click to specify
another directory
Click OK to proceed to install; the following message appears indicating the system is checking for files to be installed.
Let it proceed and the following message appears asking whether to continue with the installation.
Click Yes to proceed with the installation or No to exit without installation. Once the installation is completed the following
message appears.
Click Yes to start Exact Globe 2003 immediately or No to exit without starting Exact Globe 2003.
SECTION 2
2.3 Installing MSDE via the create company wizard
For standalone system, MSDE must also be installed on the standalone computer together with Exact Globe 2003. It must
be installed before the company database can be created. The following create company wizard appears when the newly
installed Exact Globe 2003 is started up.
Two options of location are provided to create the company database. For installation on a standalone system, select My
computer (the standalone system, as there is no network server involved). Click Next and the following screen appears.
SECTION 2
Run the Exact Globe 2003 installation CD-ROM; and click Next to proceed to the next screen.
Click Finish to start the MSDE installation.
Once installation is completed, a message appears requesting to

restart window to create a new company database. Click Restart
Windows to restart PC in order to use MSDE. The SQL-server icon
should be seen at the bottom right-hand corner of the Windows
taskbar. If the icon is not seen, start up the Service Manager of
Microsoft SQL Server through the Windows Start and All Programs
menus.
2.3.1 What if the MSDE installation fails?
The lack of a network card can cause the MSDE installation to fail. This problem can be solved by installing a "virtual" network card.
2.3.2 What if the MSDE fails to start up?
Double-click the stopped-SQL-server icon at the bottom Windows taskbar for

the screen on the left.
Click Start/Continue to start MSDE; the screen changes to the that as on the
left
SECTION 2
Click to close the screen. The running-SQL-server icon should appears in the bottom Windows taskbar, and Exact
Globe 2003 is now ready for use.
Tip: It is advisable to activate MSDE when PC starts up; this can be done by ticking the Auto-start service when OS starts checkbox.
2.4 Network installation
Installing Exact Globe 2003 on the network server is similar to that for workstation (refer to 2.2 Workstation installation above),
except for specifying the Install mode as CD network installation instead of CD workstation installation (see below).
Once the server is installed with Exact Globe 2003, proceed to installing the software on the workstations as follows. Browse
to locate the newly installed Exact Globe 2003 on the server; open the folder.
Locate the Exact Software directory and double-click to run the wsetup.exe file within. The following screen appears.
SECTION 2
The default settings for installation on the workstation are provided, however the user may alter the Local installation directory
as mentioned earlier. Click OK to proceed with the installation. Again the system will check the number of files to be installed
and displays the following message.
Click Yes to continue with the installation. Once completed the following message appears. Restart the PC and Exact Globe 2003
is ready for use.
2.5 Installing MSDE or Microsoft SQL Server 2000
Depending on the size of the network, either MSDE or the full Microsoft SQL Server 2000 needs to be installed on the server.
The following describes the installation of the two database software.
2.5.1
Installing MSDE
To install MSDE from

the installation CD-
ROM, double-click to
run the Setup.exe file
in the MSDE folder in
the CD-ROM. After the
installing, proceed to
create the company
database and prepare
access by users.
SECTION 2
2.5.2 Installing Microsoft SQL Server 2000
The following describes how Microsoft SQL Server 2000 is installed for the optimum running of Exact Globe 2003. While the
example is based on Microsoft Windows NT 4, the installation on Windows 2000 Server is similar.
The following are prerequisites for installing Microsoft SQL Server 2000.
• Service Pack 6a or higher is available on Microsoft WINDOWS NT 4.
• Internet Explorer Version 5.0 or higher is available.
Once these prerequisites are met, proceed to install Microsoft SQL Server 2000 as follows.
The user that logs in will be assigned as the administrator of the database server. Locate the SQL Server 2000 Components
folder in the Microsoft SQL 2000 CD and run the Install Database Server file within. The following screen appears.
Click Next > to go to the next screen.
Select Local Computer and then click Next > .
Select Create a new instance of SQL Server, or install Client

Tools and then Next >.
SECTION 2
Name — Enter a suitable user name.
Company — Enter the name of the company.
Once done, click Next > to proceed. The software license

agreement for the database server will appear. Read through
the agreement, and click Yes to accept the terms and
conditions. The screen then prompts for a license code.
Enter the license code and then click Next >. If the required
Internet Explorer is available the next screen appears.
Select Server and Client Tools and then Next > .
The screen requests the user for an Instant Name, but for
installing Microsoft SQL Server 2000 for the first time, select
the Default option (and instant name is not needed) and
click Next > to proceed to the following screen.
SECTION 2
Always select the installation type as Typical to ensure all

the necessary components are installed, although the
installation directory may be altered if necessary. Once
done, click Next >.
Select Use the same account for each service Auto start SQL
Server Service and Use a Domain User account, and then
specify the Username, Password and Domain. Ensure the
password is same as the one use to log in earlier, otherwise
the following message will appears.
Click Next in the Services Accounts screen to get to the Authentication Mode screen.
Select Mixed Mode (Windows Authentication and SQL Server Authentication) to use the both authentication; and the Add
password for sa logins fields and checkbox are activated.
SECTION 2
Enter a password for the sa or system administrator and confirm it. Mixed mode authentication hence enables two login
passwords for full-right access to perform all tasks, changes and settings to the system. The use of blank for the password is
highly not recommended - i.e. do not tick the Blank Password (not recommended) checkbox.
After confirming the new password, click Next > to proceed to the Choose Licensing Mode screen.
Select the licensing mode according to the number of workstations in the network (refer also to 2.1.2 Software requirements):
• For 5 to 29 workstations, select Per Seat for [specified number of] devices.
• For 30 or more workstations, select Processor License for [ 1 ] processors (enter a 1 for number of processors).
For the use of additional processes, a license extension from Microsoft is needed. The same applies when the SQL server is
needed for applications besides Exact Globe 2003. The abridged version of MSDE can be used for installations with up to 4
workstations.
After selecting the licensing mode click on Continue to start the installation process. Restart the serve to activate the SQL server
software.
2.5.3 Enterprise Manager
A proper setup should allow users who can log in the

network to access to the SQL server. To do that, locate
via the Windows Start and All Programs menus the
Enterprise Manager of Microsoft SQL Server and run it.
The following screen appears. In the left window, navigate by clicking to expand the folders to locate Logins via Microsoft
SQL Servers, SQL Server Group, the user server, and Security. In the right window, the information of users who are currently
logged in to the SQL server is displayed.
SECTION 2
Right-click in the right window for the pull-down menu; select New Login… and the following screen appears.
Click for a selection list. Select Domain Users for the list and click Add and then OK to exit. In the previous screen click
OK again to complete the process. Now each domain user who can log in to the network can log in to the SQL server.
2.6 Installing SQL Service Pack 3
For Exact Globe 2003 to function on Windows 2000 server or Windows NT, Service Pack 3 (SP3) must be installed. And SP3 can
only be installed after installing Microsoft SQL 2000 server. To install SP3, first locate its folder in the Microsoft SQL Server CD.
Open it and double-click to run Setup.bat within; the following screen appears.
Click Next > to proceed to install SP3 on the current server. The software licensing agreement appears; read it and click Yes to
accept the terms and conditions of the agreement. Then click Next > to accept the default sample name for the installation. In
the screen shown below, select the option used to log in to the SQL server.
SECTION 2
Click Next > after the login option. In the screen that follows, select the option of Upgrade Microsoft search and apply SQL Server
2000 SP3 (required) and then click Continue. The next screen prompts user whether to send information to Microsoft when
problems are encounter. It is optional and the choice will not affect the functioning of the SQL server. Click OK to exit. The
system then checks the files to be copied for installation; and prompt user whether to proceed with the installation. Click Next
> to start the SP3 installation. Once all the files are installed, the system advises the user to back up the databases when
substantial changes have been made to them.
All the required software is now completely installed and Exact Globe 2003 is ready to be deployed. In the next section,
descriptions are given relating to the necessary initial tasks of creating a company database and users, and assigning users
roles and rights, and how to navigate within Exact Globe 2003.
SECTION 3
Creating a company
38 SECTION 3 | CREATING A COMPANY
SECTION 3
3. Creating a company
Among the tasks necessary to get started with Exact Globe 2003 is to create the database for the company. This section
describes the topics relating to creating a company database. The topics are:
3.1 Creating a company

3.1.1 Downloading license file
3.1.2 Administrator and company data
3.2 Navigating within Exact Globe 2003

3.2.1 Main menu
3.2.2 Tool bar
3.2.3 Application menus
3.3 Creating users, roles, and rights

3.3.1 Administrator
3.3.2 Creating users
3.3.3 Creating roles
3.3.4 Copying roles
3.3.5 User rights
SECTION 3 | CREATING A COMPANY 39

3.1 Creating a company
To create a new company database, go to [File, New company]; the following Create company wizard screen appears.
Select either to install the new company database in:

• My computer (the computer's name and the SQL server version are displayed).
• Server with Microsoft SQL Server 2000
Note: If no company database has been created, the wizard will starts up immediately after Exact Globe 2003 has started up.
Then click Next, for the following screen to enter information about the new company.

SECTION 3
Company no — Enter a unique number (ranging from 000 to 999) for the new company.
Description — Enter a suitable description (up to 60 characters) for the new company.
Database directory — Select the location to store the new company database.
• If My computer option has been selected earlier, the location shown is an existing directory (folder).
• If Server option has been selected earlier, the SQL databases default folder is used.
Select either of the licenses to be used:

• License file and specify the license with which the database is created (refer also to Downloading a license file below)
• Demo license (Limited time use) for a demo trial company and to explore other modules free of charge for 90 days.

3.1.1 Downloading license file
When the License file option has been selected earlier, the license file needs to be downloaded. Note that license file is
available either through
• the Customer Portal (see Document ID 04.448.118); or
• the software (see Document ID 04.448.115)
To download the license file, click at the end of the License file field; the following screen appears:
There are two options to download the license file.
— Click the download the license file via the internet; the following screen appears.
Customer code — Enter the appropriate customer code

Password — Enter the password
And then click Download.
Note: Internet connection is needed for this option. Password is e-mailed to the customer after the purchase of Exact Globe 2003.
— Click to browse and locate the license file from the PC

SECTION 3
3.1.2 Administrator and company data
Once the license file has been attached, proceed with the creation of a new company database as follows. Click Next for the
screen below.
Select I accept the terms in the license agreement and then click Next.

Here the data of the user who will be the administrator for the new company database are entered.
Employee ID — Enter employee number (ranging from 1 to 999999999).
Login name — Not editable; it indicates the network login name used to start Exact Globe 2003.
Full name — Enter the user's full name.
Legislation — Specify the required legislation.
Five options to create the new company database are available.

• Company with master data — select to create a new company database with master data including a standard general
ledger account scheme and standard journals.
• Empty company — select to create a new empty company database.
• Demo company — select to create a new company with demo database.
• Import data — select to create a new company by importing data from a previous Exact Globe version.
• Copy company — active only when there is another company opened in the system; it is used to copy the master data of
the opened company to the new company to be created.
Click Next to continue.

SECTION 3
Click Finish, and the new company is created; it can be opened with the network login name.

3.2 Navigating within Exact Globe 2003
Exact Globe 2003 provides a comprehensive set of menus and buttons for users to navigate around. The main menu, main
buttons, and application menu are described in the following.
3.2.1 Main menu
Exact Globe 2003 comes with the top main menu options of File, Edit, View and Help. The descriptions of the options are
given below.
File
The functions of the submenu options are described below.
Open company… — Select to open a company database.
Exact Globe 2003 restarts whenever a new company database is opened. The company
database number appears on top of the screen (shown below).
Close company — Select to close the opened company database.
New company… — Select to create a new company (refer to 3.1 Creating a company).
Delete company… — Select to delete a company database; the following screen

(an example) appears.

SECTION 3
Backup/Restore/Copy… — Select to backup, restore or copy company database.
Update license… — Select to update the software license; it goes to the License screen as described in 3.1.1 Downloading a
license file.
Portal installation… — Select to access the Portal Installation Wizard to install Exact e-S
Synergy through https://eportal.exact.nl.

Conversion Wizard… — Select access to the Conversion Wizard to convert the previous versions of Exact Globe 2003.

SECTION 3
New — Select or press Ctrl+N to create a new data record e.g. a journal at [System, Finance, Journals]; it works as the New
button at the bottom of the screen.
Open — Select or press Ctrl+O to open the selected data record e.g. a journal at [System, Finance, Journals]; it works as
the Open button at the bottom of the screen.
Print — Select to print the selected report e.g. the report on journals at [System, Finance, Journals]; it works as the Print
button at the bottom of the screen.
Preview — Select to view the print preview of the selected report.

Printer settings… — Select to view and edit printer settings;
Form printer — Select to set up the form printer.
Back — Select to go back to the previous screen.
Forward — Select to move forward to the next screen.
Close — Select to close the Exact Globe 2003 application.

SECTION 3
Edit
Undo — Select or press Ctrl+Z to undo the last change; select again to
redo the change.
Cut — Select or press Ctrl+X to cut away the highlighted data and save it
in the clipboard for pasting.
v Copy — Select or press Ctrl+C to copy the highlighted data and save it
in the clipboard for pasting.
Paste — Select or press Ctrl+V to paste the data in the clipboard.
View
The availability of the submenu options depends on the active

functionalities Exact Globe 2003 being used.
Filter — Select to include or exclude the filter option in the header of

the screen; an example is shown below.
Refresh — Select or press F9 to refresh the screen to display the latest information.
Columns — Select to insert new columns in the active list-box; an example of a selection screen appeared is given below for
[System, Finance, Journals].

Role bar — It has the following submenu options.
Display — Select to display the role bar (structure) on the left

edge of the screen.
Search — Select to make available the search function for

Resources, Debtors, Items and Projects on the left
edge of the screen.
Large icons — Select to display large icons in the role bar.
Add group — Select to add a new group in the role bar.
Rename group: 'General' — Select to rename the General group in

the role bar.
Delete group: 'General' — Select to delete the General group in the

role bar.

SECTION 3
Tool bar — It has the following submenu options.
Large icons — Select to use large icons in the tool bar
Show text labels — Select to show or not to show text labels under the
icons in the tool bar.
Menu — Select or press F3 to leave the current screen and go to the main menu screen (with all module tabs)
Menu style — There are four styles of main menu available.
Classic — Provided especially for those who are familiar with Exact
for DOS.
Explorer — Structured very similar to Windows Explorer, it enables

the creation and use of task list.
Panel — Shows all available main menu paths of the selected

module on screen.
Flow chart — Offers a graphical overview of processes of the

modules; applications can be started by clicking on the
respective elements in the flow chart.

Help
Help… — Select or press F1 to access the available help files.
Start page… — Select to access the online help start page.
Release notes… — Select to access the release notes.
Update… — Select to update Exact Globe 2003 with the latest files
through CD-ROM or the internet.
About… — Select to show information about the version of Exact Globe

2003 used and licenses involved.

SECTION 3
3.2.2 Tool bar
The functions of the buttons in the top tool bar are described below. Most of the buttons perform the functions of the respective
submenu options found in the main menu options of File, View and Help described earlier.
Click to go back to the previous screen.
Click to move forward to the next screen.
Click to include or exclude the role bar on the left edge of the screen.
Click to make available the search function for Resources, Debtors, Items and Projects on the left edge of the screen.
Click to leave the current screen and go to the main menu screen (with all module tabs).
Click to refresh the screen to display the latest information.
Click to include or exclude the filter option in the header of the screen.
Click to insert new columns in the active list-box.
Click to view the print preview of the selected report.
Click to update Exact Globe 2003 with the latest files through CD-ROM or the internet.
Click to go directly to [System, General, Settings] to perform general settings.
Click to go directly to [System, General, User settings] to perform user settings.

3.2.3 Application menus
Many other application menus are available within the manuals of Exact Globe 2003. The common icon options are
mentioned here.
New — to create new items, data, files, etc.
Open — to open records, database, files, etc.
Save — to save records, data, files, etc.
Undo — to undo the last change.
Cut — to cut away the highlighted data and save it in the clipboard for pasting.
Copy — to copy the highlighted data and save it in the clipboard for pasting.
Paste — to paste the data in the clipboard.
Up — to move up the previous line, page, record, etc.
Down — to move down the next line, page, record, etc.
Hierarchical positions — to display the hierarchical structure, e.g. organization chart.
Word merge — to perform Microsoft Word mail-merge function.
Assets — to access the help files application related to assets.
Internal use — to access the help files application related to internal use.
Purchase contract — to access the help files application related to purchase contracts.
Sales invoice — to access the help files application related to sales invoices.
Sales order — to access the help files application related to sales orders.
Help — to access the help files within the system or via internet.

SECTION 3
3.3 Creating users, roles, and rights
For the system to be deployed fully, the system and database administrator, and users must first be created in the system. The
users, who are employees of the user company, must be assigned the appropriate roles and rights for security accesses and for
them to perform their duties properly. The following describes how the administrator and users are created, and how roles and
rights are assigned to them.
3.3.1 Administrator
When creating the company database, the user creating the database is automatically assigned as the administrator of the
database. The administrator can then create the rest of the users, and assign roles and rights to the users.
3.3.2 Creating users
The employees of the user company have to be included as users of the database and the system. Each of these employee
users is known as a resource in the system. And resources are created and maintained in the system through the menu path:
[HR, Human resources, Maintain] - i.e. click the HR tab in the main menu, and then click Maintain under Human resources
- in the HR module; as shown below.
It should be noted that Exact Globe 2003 uses a security system that is
integrated with that of Microsoft Windows, therefore it is necessary that
the employee user names in Exact Globe 2003 are identical to their
network user names.

3.3.3 Creating roles
Roles are generally reflective of the job functions of the employees or resources in the company. Certain roles are entitled to certain
rights for resources concerned to access to the required information and to perform the required tasks. The system has provided a
number of default roles, and additional roles can be created. Roles are created and maintained through [System, HR & Security,
Security roles] or [HR, Human resources, Security roles]. Examples of default roles are Administrator, HR, Purchase agent,
Representative and System administrator as shown below (Notice the green ticks under the Default role column).
To create a new role, click the New button in the above screen; and the following screen appears.

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Header
Role — Enter a unique code for the new role.
Description — Enter a suitable description for the new role.
There are three tab screens namely Users, Rights and Role bar. They are described as follows.
Users tab
This tab screen is for adding users who are to be assigned with the role.
Add — Click to select and add a user or resource that is to possess this new role.

Rights tab
The tab screen is used to assign rights to the role.
There are two options available in the left window.
Menu — This is used for assign the rights for the role to access to certain menu paths.
Select the modules (e.g. Invoice, Order, etc.) in the main menu to be given the rights to access by clicking on the box
on the left of the names of the modules. When the rights to access the highest level (e.g. Invoice) are given, then
those to the lower level (e.g. Entries, To be processed, Reports, Items, Statistics, and Price management) are all
given.
Functions — This is used to assign the rights for the role to perform certain functions (e.g. deleting invoices and updating
databases) with the system (shown in the image above).

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Role bar tab
This tab screen allows the linking of shortcuts via icons to the role bar. A role bar of specific functions can be defined for each
role therefore users with that role can easily start up their frequently-used functions.
The following shows how functions are included in the role bar. Click to select the function or hold Ctrl key down and click select
a number of functions together and then click > to transfer them into the role bar (named Sales staff in the example). Click >> to
transfer all functions in the middle window, and << to remove all the functions from the role bar.
3.3.4 Copying roles
When working with a number of companies, roles can be copied from one company to another. Therefore, a standard role
structure needs only to be created once.

3.3.5 User rights
The rights assigned to the users can be viewed at [System, HR & Security, User rights] or [HR, Human resources, User rights].
Rights are assigned according to roles. Users of the same roles have the same right. An example is shown below.
Two options are available in the left window. They are Menu and Functions for menu paths and functions right. The middle
window shows the lower-level menu paths or functions of the selected menu path or function in left window. Clicking on to
expand the menu and to collapse it to locate the required menu path or function in the left and middle windows. Once the
required menu path or functions are selected, the users who have the access rights are listed in the right window. The example
shows that Dick Janson and Max Godsent, both have the role of Administrator, have the access rights to the menu path for Item
management.
62 SECTION 3 | THE COMPANY'S STRUCTURE

SECTION 4
Management
64 SECTION 4 | MANAGEMENT
SECTION 4
Section 4. Management
In the previous section, how a company database is created is covered; in this section how this company database, or
simply company for short, is being managed — backed up, restored, and copied — is described, together with other related
topics as follows:
4.1 Backing up, restoring, and copying companies

4.1.1 Some important information
4.1.2 Creating a backup
4.1.3 Restoring a backup
4.1.4 Copying a company
4.2 Updating to the latest version

4.2.1 Network updating
4.2.2 Workstation updating
4.3 License renewal

4.3.1 Through Globe 2003
4.3.2 Through Exact Customer Portal
4.3.3 What if the license is not updated?
SECTION 4 | MANAGEMENT 65
4.1 Backing up, restoring, and copying companies
As a user-friendly solution, Exact Globe 2003 provides an easy-to-use functionality for backing up, restoring and copying
company database. The functionality is available via the main menu option of [File, Backup/Restore/Copy…] (refer also to 3.2.1
Main menu). Selecting the option and the following screen appears.
SECTION 4
Click Next and the following screen appears, indicating clearly the three functions available.
4.1.1 Some important information
Before working on backups, the following information should be noted.

• Each company database (or company for short) is assigned with a unique number ranging from 000 to 999, therefore its
backup is also unique to that company and the backup cannot be copied and renamed into another company; the backup
can only be restored into the original company database.
• It is essential not to create a backup when the company database is in use; attempt to do so will result in the following
warning message: "Can't create backup. Data in use: Selecting 'Next' will disconnect all active users. This may result in
loss of data."
• The backups of Exact Globe 2000 and Exact Globe 2003 are not interchangeable, i.e. backup of one version cannot be
restored in another version.
4.1.2 Creating a backup
To create backup, select the first option of Create backup in the Backup/Restore/Copy screen and proceed by clicking Next.
SECTION 4
Select the company database which needs to be backed up.
Name — Indicates today's date followed by the name of the selected company; click the required company in the list of
Companies below.
Directory — Indicates the directory where the backup is created; click to select another directory if necessary.
If the required company database is not found on the local server, click Advanced and the following screen extension appears
at the bottom but above the buttons. Log in if necessary and use the search buttons Server and Company to locate the
required company. Once the required company database is selected, click Finish to start the backup process. The backup with
a file extension of ebu will be created in the specified directory. The process takes some time and the screen shows its progress,
and the message "Backup successful." appears when it is completed.
4.1.3 Restoring a backup
To restore a backup, select the middle option of Restore backup in the Backup/Restore/Copy screen and click Next.
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File name — Select the backup file (with .ebu) to be restored, either by double-clicking on the required row in the Backup:
History or using to search.
Once selected, click Next .
Select either:
• My computer, if the backup of the company to be restored is in the local computer or server.
• Server, if it is with another server; use to search the required server.
After selecting the location, click Next; and the following screen appears, confirming the action of restoring backup and the
backup file of company to be restored. If the information is as required, click Finish to start restoring the backup. The process
takes some time and the screen shows its progress, and the message "Backup restored" appears when it is completed.
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4.1.4 Copying a company
To copy a company database, select the last option of Copy company in the Backup/Restore/Copy screen and click Next. The
following screen appears. The new Company no. to copy to is editable, but the number assigned must be unique and not used
before. Company description and Directory show which company database is to be copied from and its location respectively.
If the copying action is as required, click Finish to start the copying process. The process takes some time and the screen shows
its progress, and the message "Completed: Copy from To " appears when it is completed.
4.2 Updating to the latest version
Exact Software provides the users of Exact Globe 2003 the convenience of updating the software 24 hours a day on the internet;
ensuring the customers to have the version of the software with the latest improvements all the time. The release notes up to
the latest batch is available on by just clicking a button even before updating. It is advisable to read them to known what new
improvements have been incorporated. It is of course essential that customers have the internet access.
There are two ways of updating available:

• Network updating — where workstations are updated via the server
• Workstation updating
4.2.1 Network updating
The updating is done in two stages, first

the server which must have internet
access, and then the server updates the
networked workstations which do not
need internet access.
At the server
At the server, go to where Exact Globe

2003 folder and run the NetUpdater.exe
in it. The Exact Internet Installer screen
appears image on the left.
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Installation
Product line — Not editable; shows the product involved, Exact Globe 2003.
Release — Select the required updated release of the Exact Globe 2003.
Install mode — Select Internet network installation for network updating.
Web site — Specify https://customers.exact.nl, the Exact Customer Portal where the update files are available.
User name — Enter the name of the user who has access to the Exact Customer Portal.
Password — Enter the user password for accessing the Exact Customer Portal; please note that password is case sensitive.
Domain — Specify EWEB.
Installation directory — Specify the directory where Exact Globe 2003 is installed.
Update software — Select either of the following to update the software:

• During download
• After download
Download demo company — Enable (tick) to download the updated demo company database.
Download offline help files — Enable to download the updated offline help files; this is recommended so that the latest batch
of help documents is available.
Language — Specify the language of the help files downloaded; specify (All) for all languages.
Country — Specify the country or legislation of the software needed; specify (All) for all countries available.
Contact
Enter the Name, E-m

mail address, Phone number and Job title of the user for contact purposes.
Buttons
Once all the necessary information is specified:
Click to view the new batch of release notes.
Click to view the new batch of help files.
Click to start the updating process.
Click to exit.
Once OK is clicked, the system checks the number of files to be downloaded and prompt the user whether to proceed with the
updating process with a message. Click Yes to proceed with updating.
To update with the installation CD, if available, run the NetSetup_.exe ( being the language code; see 2.2. Standalone
workstation installation) in the installation CD. The rest of the updating process is as described earlier.
At the Workstations
At the workstations, the software should have updated automatically. To check this start up the workstation and check if the
updated version is being used.
Once the updating is complete, the system will prompt whether to start up Exact Globe 2003.
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4.2.2 Workstation updating
The updating is done directly from the workstations via the internet. Unlike the earlier network updating method, the
workstations must have internet access. To start the update, start up Exact Globe 2003 at the workstation. Click the Update
button on top and the following screen appears.
Click Internet for updating via the internet. The Exact Internet Installer screen appears. It is the same one as described in 4.2.1
Network updating above, and the update process is exactly the same except for:
Install mode — Specify Internet workstation installation (instead of Internet network installation).
Installation directory — Specify the location where Exact Globe 2003 is installed in the workstation and not in the server (e.g.
C:\Program Files\Exact Software).
Proceed with the updating process similar to that for network updating. Again updating via CD is possible, just run the
NetSetup_.exe and proceed as described earlier.
4.3 License renewal
The license of Exact Globe 2003 comes in the form of a file with elc extension. An elc license file will only enable specific
modules of Exact Globe 2003 purchased by the specific customer. Each elc file or license has an expiry date. Fourteen days
before the expiry date, message appears when Exact Globe 2003 starts up to remind the user of the license expiry date. The
license can be renewed or updated to ensuring continuity of the use of the modules.
Depending in the number of licenses held the license can be renewed through:
• Exact Globe 2003 for single license
• Exact Customer Portal for multiple licenses
4.3.1 Via Exact Globe 2003
Start up Exact Globe 2003 and open the company whose license is to be renewed. Go to [File, License update…] and the
following License screen appears.
Click Download to download the new license from the Exact Customer Portal; the following screen appears.
SECTION 4
Customer code — The default customer code appears here; change it if necessary.
Password — Enter the password (correspond to the customer code above) to access to the Exact Customer Portal to download
the new license.
Click to download the new license to the default location of My Documents folder.
After the license file has been downloaded, go back to the License screen again. Click Select and My Documents folder is open,
locate and select the license file and then click the Open button to open the file; and the license is renewed or updated.
4.3.2 Through Exact Customer Portal
Log on to the Customer Portal by clicking on the link at the top of the Exact Software website at www.exactsoftware.com (see below).
A logon screen appears. Enter the Customer code as the User name, Password and eweb as the Domain. If the Domain field
does not appear enter eweb\ before the Customer code, e.g. eweb\2574647 (as shown below). And then click OK. Refer to
5.5.1 Password and logging on on how to obtain the customer password.
Click the My account data link on the top-right corner, then click the required
license link. A License voucher link appears in the webpage that follows; click on
it and then click on the download button at the bottom of the next webpage.
Remember not to change the elc file extension of the license, because Exact
Globe 2003 looks for elc when installing license. The new license file has been
downloaded to the default directory of My Documents in the local drive.
After the new license file has been downloaded, start up Exact Globe 2003 and open the company database whose license is
to be renewed. Go to [File, License update…] and the License screen appears. Click Select and My Documents folder is open,
locate and select the license file and then click the Open button to open the file, and the license is renewed or updated.
SECTION 4
4.3.3 What if the license is not updated?
Once the license file updating is completed successfully, the system will notify the user. But in the rare occasions that the
system notifies otherwise, i.e. the license file is not updated, customers are advised to:
• Call Exact International Support on +31 15 251 5130; or
• Contact any Exact Software Reseller they are affiliated to; or
• Submit a request for service via the Exact Customer Portal
SECTION 5
Support for Exact Globe 2003

84 SECTION 5 | SUPPORT FOR EXACT GLOBE 2003
SECTION 5
5. Support for Exact Globe 2003

Exact Software always views customer support very seriously. Therefore support for Exact Globe 2003 is available in many
forms. First of all, the so-called help function of pressing the F1 key for help is available extensively throughout the software.
Round the clock support is available from the Exact Customer Portal at http://customers.exact.nl. Besides getting the latest hi-
tech support possible on the internet, customers are provided with personal support service directly from Exact Software branch
offices or from the many affiliated Exact Software Resellers. As a customer, you can rest assured that whenever you have any
queries or requests, we are ever ready with the answers and solutions.
The topics covered in this section are:
5.1 Help function

5.1.1 Release notes and help documents
5.1.2 Toolbar buttons
5.1.3 Search and language
5.2 Release notes
5.3 Maintenance Agreement
5.4 Personalized service

5.4.1 Support through phone
5.4.2 Support through the internet
5.4.3 Support through Exact Software Resellers
5.5 The Exact Customer Portal

5.5.1 Password and logging on
5.5.2 Searching for requests and documents
5.5.3 My account data
5.6 FAQs about Customer Portal

5.6.1 How do I set the language?
5.6.2 How do I change the password?
5.6.3 How do I create and maintain contact persons?
5.6.4 How can I get online support?
5.6.5 How do I see a few web pages together?
5.6.6 How do I add Customer Portal to Favorites?
SECTION 5 | SUPPORT FOR EXACT GLOBE 2003 85

5.1 Help function
Exact Globe 2003 has incorporated the use of help function in practically all its menu paths and functions. To invoke the help
just press the F1 key at the menu path or function that is currently working on. The system will link the user to a list of related
documents that provide comprehensive information about the functionality (menu path or function). For example the following
shows a list related to E-LLicense (licensing issues) of Exact Globe 2003.

SECTION 5
5.1.1 Release notes and help documents
Generally the list includes release notes and help documents. The release notes provide information of the improvements on
the functionality of the progressive batches or releases of the software. The help documents provide information about
functionality. These can take the form of FAQs (frequently-asked questions) or How-to documents.
5.1.2 Toolbar buttons
The functions of the buttons are the top toolbar are described below.
Click to go back to the previous screen.
Click to go forward to the next page.
Click to go to the web start page for a module related to the functionality
Start page is the table-of-contents page with

links to documents of all the functions related
to a module. It is therefore a good starting
point to navigate to search for the information
needed. An example of a start page for
E-PPurchase (the Purchase module of Exact
Globe 2003) is shown in the following.
Click to print the document appeared on screen.

5.1.3 Search and language
Click this for the following search screen to search for the required documents.
Various search
criteria about the
documents are
available including
Subject, Text, ID,
Main category,
Category,
Subcategory,
Language, Type,
etc.
Language: - click to select the required language; choices of language available depend on the help screen appeared.

SECTION 5
5.2 Release notes

Exact Globe 2003 is regularly upgraded in batches or releases to serve the customers better. Release notes are issued to inform
customers about the changes in every new batch. They can be accessed through:
• The menu path: [Help, Release notes…]
• Clicking the Release notes button in the Exact Internet Installer and Exact Workstation Installation screens during
installation or updating.
• The website of Exact Software at www.exactsoftware.com.
The first option accesses the offline list of release notes of the last update in the system, while the latter two options access the
online list of release notes of the latest batch via the internet.
5.3 Maintenance agreement
To make full use of the services provided by Exact Software, we strongly recommend our customers to enter into maintenance
agreements with us. By entering into a maintenance agreement with us, you are not only guaranteed of our full technical
support, but also you have free access to our latest version of the Exact products you have purchased.
To enter into a maintenance agreement with us, just complete the License and maintenance registration card in the enclosed
booklet entitled Exact license and maintenance conditions and send it to Exact Software.

5.4 Personalized service
While we endeavor to make our manuals and references as useful to our customers as possible, should you still have queries
after referring to them, we would advise you to contact our International Support department. The various ways to reach the
International Support department for personalized service are as follows.
5.4.1 Support through phone
The International Support department can be reached for support by phone on +31 15 251 5130 during office hours of 08:30
a.m. to 05:30 p.m. (Central Europe Time) Monday to Friday.
5.4.2 Support through the internet
Our experience tells us that frequently it is not convenient for customers to call during the day. Therefore we provide support
over the internet. Just send your queries through our website www.exactsoftware.com anytime that suits you, and our
International Support staff member that is experienced in and knowledgeable about the relevant aspect of the software will
answer your queries. Exact Software is committed to provide a proper answer or workable solution to any query within one hour
during office hours (08:30 a.m. to 05:30 p.m. CET, Monday to Friday).
To access to the support, click Contact Us at the bottom of the main webpage (similar service is also available by clicking >> Go
to site at the bottom under the INTERNATIONAL SOLUTIONS heading).

SECTION 5
The following Contact Us webpage appears.

Click Web S upport f orm to request for
support (the links click here and ask them
here are for information on Exact's office
worldwide, and products and services
respectively). The following Contact Web
Support webpage appear. Fill up the form
including the request and click S-S Submit
to send it. Fields marked with a red
exclamation mark (!) are mandatory to be
filled in.

SECTION 5
5.4.3 Support through Exact Software Resellers
Exact Software has appointed over 400 authorized Exact Software Resellers all over the world. These resellers have support
specialists who have been trained and certified by Exact Software so that a high standard of service for our products is
guaranteed. If you are a customer of our resellers, go to them for support. Besides providing high-quality software support,
these centers can also offer consultancy, sales and hardware support services. It is quite assuring to know that your IT support
provider is an expert that can support both the hardware and software of your IT systems.
The following webpage relating to Exact Software Resellers worldwide is available by clicking the links of About Exact Software
(at the bottom of the webpage) and global network of resellers in the text of ABOUT EXACT SOFTWARE.

5.5 The Exact Customer Portal
There is a Customer Portal link (in the header) on the Exact Software website www.exactsoftware.com Customer have a full
range of services and supports from the Customer Portal.
The services and supports include:

• Receiving queries 24 by 7, i.e. 24 hours a day, 7 days a week, on the internet
• Extensive searchable useful information
• Answers to FAQs
• News about Exact's latest products and versions
• Access to your own and your customers' databases for information and maintenance
• And a whole lot more…
The details of some of the services and support available at the Customer Portal are described in the following.

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5.5.1 Password and logging on
A password is needed to log on to the Customer Portal. Any request including that for the password can be made through a
phone call and via the internet to International Support or any Exact Software Reseller as mentioned earlier in 5.4 Personalized
service.
Once the customer code and password are available, just click to Customer Portal link on the Exact Software webpage to log
on. A logon screen appears. Enter the customer code (e.g. 2574647) as the User name, then the password and eweb as the
Domain as follows. Notice that the password is case-sensitive.
If the logon screen is without the Domain field, enter eweb\ before the customer code for User name as follows.

Then click OK to enter Customer Portal. The homepage of Exact Customer Portal is similar to that shown below.
Notice that there are five main links (to right-hand corner); and they are: Support, News, Reports, My account data and Settings.
The News link accesses to the latest news about Exact's products and their versions, and services. And the Reports link
accesses to reports relating to your (the logon customer's) account with Exact. Other links are described in the following.

SECTION 5
5.5.2 Searching for requests and documents
Among the extensive search facilities with the Customer Portal are request search and document search. The two search field-
boxes appear on the left edge of the webpage below the logo of Exact e-S
Synergy (see image above). Exact e-SSynergy is another
sophisticated software application developed by Exact Software that provide integrated workflow solution that powers the
Customer Portal and other portals for resellers, suppliers and employees (refer to 6.3 Exact e-Synergy, the ultimate workflow
solution for more information).
The search functions for requests and documents work as follows.
Enter the number or keywords of the request or document to search for in the field-box and click this to search for the
request or document.
Click to perform an advanced search on requests.
Click to perform an advanced search on documents.

5.5.3 My account data
Another useful feature provided by Customer Portal is the My account data link for Exact's customers like you to access their
accounts with Exact. Click the My account data link to access the customer card. The My account data webpage is similar to
the one shown below (for a demo license).

SECTION 5
This customer card can be edited by clicking the E-E

Edit button and the webpage appears as follows with editable fields.

5.6 FAQs about the Customer Portal
The answers to some of the frequently asked questions relating to the optimized use of the Customer Portal are given below.
5.6.1 How do I set the language?
Click the Settings link for the following screen. Select the required language via User-d
defined: field under the Language
heading; and then click the S-SSave button to save the new language set.

SECTION 5
5.6.2 How do I change the password?
Click the My account data link and then the 2-P

Password button for the following screen. Enter the Old password to
authenticate, then the required New password, and Confirm password to be sure. If the new password entered is
confirmed click S-S
Save to save it.
Case-sensitive: Passwords are case-sensitive hence ensure the right cases are used with entering passwords.

5.6.3 How do I create and maintain contact persons?
To create a new contact person, go to the My account data webpage, click the New link on the right of the Contacts heading.
In the next screen enter the data of the new contact. Notice that fields with red exclamation marks (!) are mandatory to be filled
in. Once completed, click S-S Save to save the new contact.
Click the link of the required contact person (e.g. Norizah Ali) to access to the record of the contact person for editing.
5.6.4 How can I get online support?
In any of the Customer Portal webpage, click the Support link and the following homepage appears. As shown online support
available are (provided with links) Frequently asked questions, Technotes, Web support, Products and prices and Downloads.

SECTION 5
5.6.5 How do I see a few web pages together?
Instead of clicking the link to open the webpage, right-click on the required link for the following menu and select Open in New
Window. The webpage will open in a new window allowing you to see as many web pages as you like at one time.

5.6.6 How do I add Customer Portal to Favorites?
The Customer Portal is a very useful source of information and downloads for Exact Globe 2003. It will be convenient it is added
as a favorite site for easy access. To do that, at the homepage of Customer Portal, select Favorites at the top menu bar, and
then select Add to Favorites… The following screen appears.
Enter an appropriate name for the website, e.g. Exact Customer Portal and then click OK to complete the process. After that,
you can access to Customer Portal by selecting Favorites at the top menu bar and then Exact Customer Portal, or display the
favorite website list in the left window by click the Favorites button and then select Exact Customer Portal.

SECTION 6
Exact Software
106 SECTION 6 | EXACT SOFTWARE
SECTION 6
6. Exact Software
Exact Holding N.V. incorporated in Delft, the Netherlands, listed in the Euronext Amsterdam stock exchange since June
1999, is a world-class provider of ERP (enterprise resource planning) solutions, especially to the small- and medium-sized
businesses, and also divisions of multinational corporations. The ERP products it provides are total and integrated
solutions that encompass all facets of business namely, accountancy and finance, human resource management and
payroll, customer relationship management and sales, logistics and manufacturing, and project and service management.
Besides their wide-ranging functionalities, Exact Software has also designed its products to be rapidly and easily
implemented. As a result, its products have gained acceptance worldwide, enabling Exact Holding N.V. now to operate
branch operating companies employing over 2,000 employees in over 60 countries spanning six continents of Europe,
Asia, North and South Americas, Africa and Australasia. Together with over 400 resellers worldwide, it serves customers
who speak 33 different languages in more than 100 countries.
Exact International B.V., a subsidiary of Exact Holding N.V. is purposefully created to serve primarily multinational
corporations which have made the wise choice of employing Exact Software solutions for majority of their subsidiaries if
not all. A dedicated account team is assigned to each of these corporate customers to establish close collaboration with
its internal team to implement the solutions and support its subsidiaries. These account teams are also responsible for
supporting customers in implementing the Exact Software solutions in their international operating companies worldwide.
The global network of Exact Software is capable of providing sales, implementation and technical support by it local
employees worldwide wherever the customer is.
SECTION 6 | EXACT SOFTWARE 107

6.1 Consultancy service
While Exact Software is primarily known for our world-class ERP and workflow software solutions, the added value we can
provide to our customers extends much beyond that. We always strive to add value by finding ways for our customers to exploit
the capability of Exact Software products to achieve the maximum business benefits. As such, we provide consultancy service
to fine-tune our products to fit our customers' specific operational conditions to assure best possible solutions for their
business needs.
6.2 Custom solutions
While the standard Exact Software products generally are able to cater all generic operational needs of the majority of
businesses, there are always special requirements by some customers. These special requirements can be for the customers
concerned to gain competitive advantage over their competitors. As a truly customer-focus company, we have established the
Exact Custom Solutions team. Together with our specialized custom solutions partners, Exact Custom Solutions team provides
customized solutions for these special customers. The extent of customization we offer ranges from simple adaptations to the
standard packages to developing certain functionalities anew. As the customizations are done on the standard packages,
which we are very familiar with, the development time involved is usually short making the customization efforts financially
viable to the customers.
6.3 Exact e-Synergy, the ultimate workflow solution
While Exact Globe 2003 is a fully integrated ERP solution developed from the latest technologies, its capability can further
be enhanced by incorporating another Exact Software product, a web-based application, known as Exact e-S Synergy — the
ultimate workflow solution. As an Exact Software product, it goes without saying that Exact e-S Synergy can be fully
integrated with Exact Globe 2003. The use of Exact e-S Synergy facilitates better employee communication and hence
cohesiveness among them improving their overall productivity. Using Exact e-S Synergy therefore leads to substantial
efficiency improvement and cost reduction.

SECTION 6
6.3.1 Exact e-Synergy, the Exact Globe 2003 enhancer
How can Exact e-S Synergy provide added value to Exact Globe 2003 users? The following is only a short list of the additional
enhancements brought by integrating Exact e-S Synergy with Exact Globe 2003.
• Through Exact e-S Synergy all information of Exact Globe 2003 can be accessed via the internet from anywhere easily and
real-time. All authorized employees can access to data on customers, projects, items and employees in the system
anywhere, anytime. Like Exact Globe 2003, only authorized employees can access the information, hence security is
again assured for Exact e-SSynergy.
• Exact e-SSynergy enables performing of processes via the internet, e.g. registering hours realized or performed, hence
providing greater convenience.
• Exact e-SSynergy is the ultimate solution for managing workflows in all business processes. Day-to-day workflow
processes including handling complaints, and requests for brochures, services, tasks and training can be executed
quickly and easily.
6.3.2 Internal and external communication portals
As mentioned earlier, Exact e-S Synergy facilitates communication and hence the cohesiveness among the employees, but that
is not all it can offer. Such direct communication linkages with external parties can also be established through internet portals.
Through these secure portals relevant information can be shared with customers, partners or suppliers. An example is of course
the Exact Software own website of www.exactsoftware.com. The various portals including the internal Employee Portal are
available in the header as shown below.

To illustrate how such an Exact e-S
Synergy-powered company and its website work, a demo company called Delta Bike with its
website www.deltabike.com has been developed. Notice that Customer Portal, Reseller Portal and Employee Portal are
available at the header of the homepage shown below.

SECTION 6
6.3.3 Structured management of unstructured information
Among the distinct advantages of Exact e-S Synergy is that it provides structured management to the otherwise unstructured
information from documents. Through this structured approach to information flows, knowledge management has become
straightforward with Exact e-S
Synergy. Attributing to, among other innovations in Exact e-S
Synergy, the integration with Microsoft
Office, now the unstructured information can be readily accessed, without wasting pointless searching time, by anyone, anytime
network-wide internally and externally by simply sharing Microsoft Word documents.
6.3.4 Real-time information
Exact e-S
Synergy is designed to have information it manages updated real-time, and as an extension of the user company's
information system, the website will have all its information, irrespective of whether it is news items, product catalogs, contact
information, job vacancies, etc., updated to the latest every time the screen refreshes.

6.3.5 Coordinated workflow
Besides sharing documented information, it is essential that workflow information is shared among employees for efficient
execution of tasks and projects. With Exact e-SSynergy employees can access the planners of fellow colleagues, so that workflow
plans are better understood and coordinated. Such coordinated workflow information allows easy monitoring of progress and
making the necessary changes to implementation plans, improving on-time completion of tasks and projects. Besides integrated
with Microsoft Office, Exact e-S
Synergy is also fully integrated with Microsoft Exchange and Microsoft Outlook enabling users to
manage their planners and e-mails readily. Exact e-S Synergy is even designed to allow information be accessed with mobile
devices including PDAs (personal digital assistants).

SECTION 6
6.3.6 Multi-company system
While the information of the different company databases in Exact Globe 2003 is isolated, with each company has its own
customers, projects, products and services; the information managed via Exact e-S Synergy, ranging from consolidated
financial reports to organization-wide projects, is accessible by all these companies. With Exact e-S Synergy, every
subsidiary company has access to information of all the customers, projects, products and services of the entire parent
corporate organization. Exact e-SSynergy provides you a single central system, making the usual every subsidiary maintains
its own system a thing of the past.
Since Exact e-S

Synergy only is riding on and uses the data of Exact Globe 2003, its implementation is quite automatic and easy.
6.3.7 Try it!
Is your company interested to move ahead to be a real-time enterprise? If yes, try Exact e-S
Synergy. Contact the Exact Software
in the Netherlands on +31 15 251 5580 or any local Exact Software office or reseller.
Visit www.deltabike.com to explore the many possibilities that Exact e-S

Synergy can bring to your company to be a forward-
looking, real-time enterprise.
Exact e-S
Synergy — the ultimate workshop solution.

FEEDBACK FORM
Reader's Feedback
Product Type Exact Globe 2003 Version 360 Item Code SME0114EN
User Manual Type Getting Started
Exact Software welcomes your comments and suggestions on the quality and usefulness of this publication. Your input is an important part of the information we use for revision. Please take a few minutes of
your time to read through the document to be evaluated as thoroughly as you can. Then use your fair judgment to rate the evaluation criteria in the questionnaire basing on the following five-point scores.
1. Excellent - something to shout about 4. Below average - much room for improvement
2. Professional - has high standard 5. Not acceptable - definitely needs a rework
3. Acceptable - has the required standard
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b. Depth: How complete have the different sections covered their topics? 1 2 3 4 5
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a. Language: How is the overall standard of the language used?
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b. Graphics: How is the overall standard of the graphic contents of the document?
c. Presentation: How is the overall standard of the presentation (layouts) of the document? 1 2 3 4 5
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b. Descriptions: Overall, are the topics being described in an easy-to-understand manner? 1 2 3 4 5
4. Other comments What features did you like most about this User Manual? What did you like least about it? 1 2 3 4 5
Provide any other comments you have relating to the document evaluated.
Other comments: Reader's Name : Designation:
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Mail your feedback to the following address or e-mail to user.manuals@exactsoftware.com. You can also fill in an online evaluation form at the customer portal.
Marketing Services, User Manuals Feedback

Exact Asia Development Center Sdn Bhd, Level 34, Tower 2, Petronas Twin Towers, Kuala Lumpur City Centre 50088 Kuala Lumpur, Malaysia Tel: 603-2179 4242 Fax: 603-2179 4255
FEEDBACK FORM 115

May 2005
www.exactsoftware.com

Manual EG2003 360 Gettingstarted PDF

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Exact Globe 2003 | Getting Started

II EXACT GLOBE 2003: GETTING STARTED

Welcome to Exact Globe 2003, batch 360 release!

Enjoy working with Exact Software!

Please find the feedback form on page 115

EXACT GLOBE 2003: GETTING STARTED III

Section 1: Introduction to Exact Globe 2003 3

1.2 Chronological development 4

1.3 Exact Globe 2003 6

2.2 Standalone workstation installation 14

2.3 Installing MSDE database with the create company wizard 17

2.4 Network installation 21

2.5 Installing MSDE or Microsoft SQL Server 2000 24

2.6 Installing SQL Service Pack 3 34

EXACT GLOBE 2003: GETTING STARTED V

3.2 Navigating within Exact Globe 2003 46

3.3 Creating users, roles, and rights 57

4.2 Updating to the latest version 74

VI EXACT GLOBE 2003: GETTING STARTED

4.3 License renewal 78

Section 5: Introduction to Exact Globe 2003 85

5.2 Release notes 89

5.3 Maintenance Agreement 89

5.4 Personalized service 90

5.5 The Exact Customer Portal 94

EXACT GLOBE 2003: GETTING STARTED VII

Section 6: Introduction to Exact Globe 2003 107

6.2 Custom solutions 108

6.3 Exact e-Synergy, the ultimate workflow solution 108

Feedback form 115

VIII EXACT GLOBE 2003: GETTING STARTED

Introduction to Exact Globe 2003

1. Introduction to Exact Globe 2003

1.1 Software market in the last 20 years

1.1 Software market in the last 20 years

SECTION 1 | INTRODUCTION TO EXACT GLOBE 2003 3

The DOS era started software development and it

Exact for DOS

Exact for DOS, the first range of products to be

4 SECTION 1 | INTRODUCTION TO EXACT GLOBE 2003

Exact for Windows

Exact Globe 2000

SECTION 1 | INTRODUCTION TO EXACT GLOBE 2003 5

Real-time information. Quick decisions.

The ultimate purpose of using information systems is to obtain real-

One source. Accurate information.

Digital archive. Easy access.

6 SECTION 1 | INTRODUCTION TO EXACT GLOBE 2003

Integrated system. Straightforward process.

More functionalities. Total solution.

SECTION 1 | INTRODUCTION TO EXACT GLOBE 2003 7

The topics covered are:

2.1 System and software requirements for Exact Globe 2003

2.2 Standalone workstation installation

2.3 Installing MSDE database with the create company wizard

2.4 Network installation

2.5 Installing MSDE or Microsoft SQL Server 2000

2.6 Installing SQL Service Pack 3

2.1.1 System requirements

2.1.2 Software requirements

System Software Required

• Exact Globe 2003

• Exact Globe 2003