2017

Month No Of Complaints Technical Commercial Cost in INR

April
May 5 3 2 51825.26
June 5 0 5 17578.52
July 2 0 2 504059.22
August 6 1 5 13898.97
September 10 6 4 151827.33
October 4 3 1 158395.00
November 3 2 1 14370.00
December 3 2 1
2018
January 0 0 0 0.00
February 0 0 0 0.00
March 7 5 2 341782.00
Total 38 22 23 1253736.30
SL NO CUSTOMER Name of Project MODE OF COMPLAINT

Customer mail dtd

1 Deccan Deccan
02.06.2017

SL NO CUSTOMER Name of Project MODE OF COMPLAINT

Mail from customer dtd

1 Meera Const Meera Const
28.07.2017

2 Psychometric Psychometric By Mail

5 Sri Arihant, Bangalore Sri Arihant by mail

7 STERLING & WILSON RAJLAXMI BY MAIL

Type of COMPLAI
DATE COMPLAINT DETAILS INVOICE
COMPLAINT NT NO

Mismatch Material in 3x50x10 SA Tape ( without

Commercial 02.06.17 Scrim), Bill was for 13 CT, but recd 1 CT and balance 171800262
12 CT of XLPE foam tape

TYPE COMPLAINDATE COMPLAINT DETAILS INVOICE

Wrong Material sent to Customer. PO was for K Wool

Commmercial 28.07.17 yellow with Alu foil but the CO was raised wrongly for 171800673
plain and plain mtrl was sent

Wrong material supplied. Instead of K Fonik, K sound

Commercial was supplied ( 15 mm) - 180 M2-Wrong entry of item 171800760
code at time of sales order in M3

10 Rolls of Class o 19 mm SA having adhension issue.

Technical While applying at site the material not stickinng 171800687
properly. - Incorrect application

Commercial 25X006-CL O - 02 Box wrong supply to customer 171801195

DATE ITEM DISCRIPATION

B850NS02010004-K-FLEX 3 X 50 X 10- SA TAPE(WITHOUT SCRIM)

23.05.2017
B850NS020003-K-FLEX FOAM TAPE WITH FOIL 50MMX3MMX10MTR

DATE ITEM DISCRIPATION

25.07.2017 8KW25211748Y-K-WOOL YELLOW 3000 48 / 25MM X 1.2 X 20

05.08.2017 B85GS0001510P01-K-FLEX K-SOUND 15MM X 1 MTR X 1 MTR (12 SQM/BOX)

27.07.2017 80119001708-K-FLEX ST CL O 19 X 1.2 X 10-FM-SA (12 SQM/CT)

24.10.2017 25006005508-K-FLEX ST CL O 25 X 006-FM (64 MTR/CT)

QTY Sqm/Mtr Rate Value ED 12.5% CST 2% Vat 6% Insurance Total

288.00 80.00 23040.00

360.00 64.80 0.00 0.99 3305.79
288.00 70.00 20160.00

QTY Sqm/Mtr Rate Value Insurance Fright SGST-9% IGST-18% Total

1584 168.00 266112.00 79.83 0.00 0.00 47914.53 314106.36

180.00 570.00 102600.00 30.78 6053.96 18473.54 127158.28

120.00 314.40 37728.00 11.32 0.00 0.00 6793.08 44532.40

128.00 26.73 3421.44 1.03 0.00 0.00 616.04 4038.51

 STOCK ADJUST
INVENTORY
CR.DN. DATE AMOUNT Action Taken VOUCHER
ADJUST
NO/DATE
- -
CN for Diff value to be given
- -

STOCK ADJUST
INVENTORY
CR.DN. DATE AMOUNT Action Taken VOUCHER
ADJUST
NO/DATE
Rejected Rolls were diverted to our
Distributor godown. Hence CN for
314106.36 for 66 Rolls to be issued ( Inv Val
+ Ins + GST). Inv/DN to be raised on Albedo
after confirmation
Customer already issued DN for
Rs.130754.00 (DN noDN/17-18/760 dtd
11.09.2017
Informed Mr. Dheeraj regarding the
Application, but Mr.Dheeraj told the end
customer has been buying 10 rolls every
month from long and on this consignment is
issue
- 50000135/291217
REMARK Status

Stock not Available for CN-

Open
288 Rolls in System

REMARK Status

Awaiting CN date to Meera

and For DN on Albedo ,
Open
awaiting Rate approval from
Mr. Kalra

Awaiting for TKK confirmation

as material is not worth Open
getting back

Pls Clear the confirm status

Open
for the same CN issue or not
SL NO CUSTOMER MODE OF COMPLAINT INVOICE DATE
1 MARUTHI 32MM -ALU replacement to Blue Star as per Approval By 171800533 25.06.17
ENGINEERING Mr.TKK Sir Dt.20.06.17

2 Ocean Interiors CN to ABS Aircon Excise Duty amount agiants SEZ Supply 171850033 07.05.2017

3 DeCCAN MISMATCH MATERIAL 16/25-YELLOW-FSK - 03 Roll 171800248 17.05.2017

Short and 16/25-YELLOW-PLAIN - 03 Roll received

MISMATCH MATERIAL 09MM K-FOAM-ALU - 01 Roll

4 DeCCAN 171800292 23.05.2017
Short and 06MM K-FOAM-ALU-01 Roll received

DeCCAN SHORT SUPPLY 19 X 025-EC BILL QTY 10 Box But

5 171800048 16.04.2017
received -05 Box only

SL NO CUSTOMER MODE OF COMPLAINT INVOICE DATE

DECCAN MISMATCH MATERIAL 09MM K-FOAM-ALU - 02 Roll 171800850 21.08.2017
5 Short and 19MM K-FOAM-ALU-02 Roll received
DECCAN 171800850 21.08.2017
 QTY Sqm/Mtr Rate
ITEM DISCRIPATION
80632211703KF-K-FLEX ST CL O 32 X 1.2 X 06-FM-ALU KRAFT (7.2 SQM/CT) 72.00 544.88

- 0.00 0.00

8KW25211716FSY-K-WOOL YELLOW 1000 16 / 25MM X 1.2 X 20-FSK 72.00 56.70

8KW25211716Y-K-WOOL YELLOW 1000 16 / 25MM X 1.2 X 20MT 72.00 28.00

8KF092120PEAU02-K-FLEX K-FOAM FR 09 X 1.2 X 24-ALU 28.80 101.00

8KF062120PEAU01-K-FLEX K-FOAM FR 06 X 1.2 X 35-ALU 42.00 74.00

19025009009-K-FLEX EC CL 1 19 X 025 (36.60 MTR/CT) 183.00 36.48

ITEM DISCRIPATION QTY Sqm/Mtr Rate

8KF092120PEAU02-K-FLEX K-FOAM FR 09 X 1.2 X 24-ALU 57.60 101.00

8KF192120PEAU01-K-FLEX K-FOAM FR 19 X 1.2 X 13-ALU 31.20 191.00

Value
ED 12.5% CST 2% Insurance Total CR.DN. DATE AMOUNT
39231.36 4903.92 882.71 13.51 45031.49 171890517.00 20.06.17 45031.49

0.00 9583.65 0.00 2.88 9586.53 171890320.00 30.06.17 9586.53

4082.40 510.30 91.85 1.41

2371.91 171890298.00 31.05.17 2371.91
2016.00 252.00 45.36 0.69

2908.80 363.60 65.45 1.00

228.65 171895021.00 31.05.17 228.65
3108.00 388.50 69.93 1.07

6675.84 834.48 150.21 0.00 7660.53 171890287.00 30.04.17 7660.53

Value Insurance IGST 18%

5817.60 1.75 1047.48
167.14 171895037 30.11.17 167.14
5959.20 1.79 1072.98
INVENTORY STOCK ADJUST
Status
ADJUSTMENT TO VOUCHER
BE DONE NO/DATE REMARK
- - Close

Close

+3
Close
-3

+1 Close
DN Issue
-1 Close

+ 10 Close

+2 Close
DN Issue
-2 Close
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of May 2017
Type of COMPLAINT ROOT ROOT QTY Value INVENTORY STOCK ADJUST
SL NO CUSTOMER Name of Project MODE OF COMPLAINT
COMPLAINT NO
DATE
CAUSE COMPLAINT DETAILS
CAUSE INVOICE DATE ITEM DISCRIPATION Rate ED 12.5% CST 2% Vat 6% Insurance Total CR.DN. DATE AMOUNT Action Taken
ADJUST VOUCHER NO/DATE
REMARK Status
Sqm/Mtr
Replacement was done Vide Invoice 171800302 dtd
1 VK Brothers VK Brothers Mail recd from client dtd 18.12.2016 Commercial 18.12.16 Material Short Received for Class 1 19 x 22 5 boxes 171800182 05.05.2017 19022009009-K-FLEX EC CL 1 19 X 022 (45.75 MTR/CT) 228.75 34.66 7928.48 991.06 178.39 0.00 2.73 9100.65 - - - Closed
24.05.2017, mail sent to customer dtd 24.05.2017
CN to Be issued to Customer and same amount to be
2 Green Star Green Star Mail recd from client dtd 13.05.2017 Commercial 13.05.17 Leakage in 7 Tins of Adhesive - Damage in Transit IN3478/031617 27.03.2017 850CL020056-K-FLEX K 414-GLUE 210.00 125.00 26250.00 3281.25 590.63 0.00 9.04 30130.91 171890295 31.05.17 30130.91 Debited to transporter. Value for 7 Tins is arounnd Rs.30131 - - CN FOR DAMAGE MATERIAL Closed
( Inv Val+ taxes)
Deivation in Material Thickness. 6 Rolls were having issue, 1612.2017
Rejection of Material , mail dtd IN2335 and CN to be issued for the 3 rolls for Rs.21694.26 ( Inv
3 Dnyaraj Dnyaraj Technical 25.05.17 of which customer used 3, balance 3 were sent back to and 80003000108-K-FLEX ST CL O 03 X 1 X 60-FM 180.00 105.00 18900.00 2362.50 0.00 1275.75 6.38 22545.01 171890296 31.05.17 22545.01 +3 Closed
25.05.2017 IN2821 Val+taxes + Insu)
plant and 3 rolls were replaced, 11.01.2017

Customer mail dtd 06.01.2017 and mail Clear as per SSK mail
4 Deccan Deccan Commercial 17.05.17 Mismmatch Material -- - 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 - - - No invoice ref. Ajeet to confirm Closed
by sales person dtd 17.05.2017 Dtd.15.11.17

8KP192101PEAUA2-K-FLEX K-PROTECT FR 19 X 1 X 13-ALU SA 455.00 301.00 136955.00 17119.38 3081.49 0.00 47.15

8KP192101PEAUA-K-FLEX K-PROTECT FR 19 X 1 X 10-ALU-SA 2050.00 301.00 617050.00 77131.25 13883.63 0.00 212.42 STOCK ADJUST Issue the invoice to
J002 ALEOR Adhesion issue on XPE Sheets . Customer rejected 171800003 & Rejected rolls were diverted to our Distributors warehouse
AGAINTS INV Albedo,Ahemdabad Vide Inv No.
5 Avanth Garde DERAMACEUTIC Mail dtd 30.05.2017 Technical 30.05.17 fllowing qtys - K Protect ALU SA 13mm 35 Rolls, 10 mm 039 & 085 & 1809872.32 171890013 31.05.17 1808794.32 Albedo. Hence CN for the total amout to be issued. Closed
RETURN FLOW 171800948 Dtd.06.09.17
ALS LTD 205 rolls, 17 mm 49 rolls, 20 mm 131 rolls 116 8KP132101PEAU02-K-FLEX K-PROTECT FR 13 X 1 X 17-ALU-SA 833.00 238.00 198254.00 24781.75 4460.72 0.00 68.25 Invoice/DN to be raised on Albedo
PROCESS Rs.545323.55/-
238.00 623560.00 77945.00 14030.10 214.66
8KP132101PEAU01- K-FLEX K-PROTECT FR 13 X 1 X 20-ALU-SA 2620.00 0.00
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of June 2017

CUSTO Name of Type of QTY Value INVENTORY STOCK ADJUST

SL NO MODE OF COMPLAINT DATE COMPLAINT DETAILS INVOICE DATE ITEM DISCRIPATION Rate ED 12.5% CST 2% Vat 6% Insurance Total CR.DN. DATE AMOUNT Action Taken REMARK Status
MER Project Complaint Sqm/Mtr ADJUST VOUCHER NO/DATE

Mismatch Material in 3x50x10 SA Tape ( without Scrim), Bill B850NS02010004-K-FL 288.00 80.00 23040.00 - -
Customer mail dtd Stock not Available for CN-288
1 Deccan Deccan Commercial 02.06.17 was for 13 CT, but recd 1 CT and balance 12 CT of XLPE foam 171800262 23.05.2017 360.00 64.80 0.00 0.99 3305.79 - - - CN for Diff value to be given Open
02.06.2017 Rolls in System
tape B850NS020003-K-FLE 288.00 70.00 20160.00 - -

Purchase order was for K-fonik 10mm with antimicrobial 15

Mail by customer dtd
2 Multiline Multiline Commercial 03.06.17 boxes,but we received k fonik 10mm plain 5box at the same 171800299 23.05.2017 85GS0001510P00-K-FO 180.00 675.00 121500.00 15187.50 2733.75 0.00 41.83 139463.08 - - - Material was replaced - - Closed
03.06.2017
rate of antimicrobial (495/sqm), Qty 100 M2

For Shortage of Class 1-09 x 16 one box CN for Rs

PO was for K flex cls -1 I.C clad 19X13-2 box only(P.O
09016009009-K-FLEX E 164.70 11.00 1811.70 2369.13 ( Diff value + taxes+innsurance) to be +1 -
noMEEPL/17-18/08),but bill copy received through mail is the
171800400 06.06.2017 issued .For 63 boxes excess suply Jubin to
Mail by customer dtd same material of 65 boxes ,and there is no cls -1 19X35 IC 09X16-EC-1 Box Short and
3 Multiline Multiline Commercial 13.06.17 and and 32.12 5.78 0.00 0.09 294.92 171895012 06.06.17 294.92 confirmed the material was returned from Closed
13.06.2018 clad in this invoice.Also we received one box of cls -1 6X16 06X16-EC-1 Box extra
171800441 13.06.2017 transporters Pune Godown. Hence custommer
which was not ordered and there is a shortage of one box cls 06016009009-K-FLEX E 219.60 9.42 2068.63 -1 -
required us to issue CN for Freight amount which he
1-9X16 against the invoice no 171800400.
already paid. Need freight bill for the same
80009001708-K-FLEX
PO was for K-Flex class-o 9mm antimicrobial 25rolls(P.O
ST CL O 09 X 1.2 X
Mail by Customer dtd No:MEEPL/17-18/05)i on 09-05-2017but from factory they CN of Rs.9366.41 to be issued ( Diff value +
4 Multiline Multiline Commercial 08.06.17 171800211 11.05.2017 20-FM (24 SQM/CT) 600.00 13.60 8160.00 1020.00 183.60 0.00 2.81 9366.41 171890294 31.05.17 9366.41 - - Rate Difference Closed
08.06.2019 dispatched class 0 -9mm plain at the same rate of taxes+innsurance)
(CN FOR Rate
antimicrobial
Differance)
80009001709-K-FLEX
09x22-CL-O Not supply to
EC CL 1 09 X 1.2 X 20 CN of Rs.2842.98to be issued ( Diff value +
Sri Sri Mail by Customer Dtd 9x 22 class O tubes, 1 box had 46 pcs instead of 58 pcs. Also customer againts mention inv no
5 Commercial 19.06.2017 171800464 15.06.2017 (24 SQM/CT) 24.00 103.20 2476.80 309.60 55.73 0.00 0.85 2842.98 171890321 30.06.17 2842.98 taxes+innsurance) for Damaged Roll. For Shortage - - Closed
Arihant Arihant 19.06.2017 one roll received of 9 mm class 1 was damaged alredy inform to SRI SSK MAIL
(CN FOR DAMAGE of Pcs in box no invoice ref available
Dtd.15.12.17
ROLL|)
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of July 2017
COMPLAINT ROOT CAUSE QTY Value Freight INVENTORY STOCK ADJUST VOUCHER
SL NO CUSTOMER Name of Project MODE OF COMPLAINT TYPE DATE COMPLAINT DETAILS INVOICE DATE ITEM DISCRIPATION Rate Insurance CGST-9% SGST-9% IGST-18% Total CR.DN. DATE AMOUNT Action Taken REMARK Status
NO Sqm/Mtr ADJUST NO/DATE
Wrong freight chrarged. Agreement was
M/S L& T Mail from customer dtd
nil freight for full container basis and 8% CN to be issued for Rs.189952.86 as per my mail
1 Sterling Wilson (CONSTRUCTIO 04.07.2017 and from Mr. Commmercial 04.07.17 171800360 31.05.2017 - 0.00 0.00 0.00 189952.86 0.00 0.00 0.00 0.00 189952.86 171890485 17.11.17 189952.86 - - CN FOR FREIGHT CHARGES Closed
on invoice value for part loads. But all dtd 19.07.2017
N DIVISION) Kalra dtd 04.07.2017
invoices freight was charged
Wrong Material sent to Customer. PO was Rejected Rolls were diverted to our Distributor
Awaiting CN date to Meera and For DN
Mail from customer dtd for K Wool yellow with Alu foil but the CO godown. Hence CN for 314106.36 for 66 Rolls to
2 Meera Const Meera Const Commmercial 28.08.17 171800673 25.07.2017 8KW25211748Y-K-WOOL YELLOW 3000 48 / 25MM X 1.2 X 20 1584 168.00 266112.00 0.00 79.83 0.00 0.00 47914.53 314106.36 - - - - - on Albedo , awaiting Rate approval from Open
28.07.2017 was raised wrongly for plain and plain mtrl be issued ( Inv Val + Ins + GST). Inv/DN to be
Mr. Kalra
was sent raised on Albedo after confirmation
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of August 2017

SL NO CUSTOMER Name of Customer MODE OF

COMPLAINT COMPLAINT NO DATE COMPLAINT DETAILS ROOT CAUSE INVOICE DATE ITEM DISCRIPATION QTY
Rate Value Freight Insurance CGST-9% SGST-9% IGST-18% Total CR.DN. DATE AMOUNT Action Taken INVENTORY
ADJUST
STOCK ADJUST
VOUCHER NO/DATE REMARK Status
Sqm/Mtr
06015439002- 2021389 NITRILE INSULATION TUBE 5/8IDX6MM 219.60 8.46 1857.82 CN to be issued for Rs.2192.21 -1
Carrier C & R Ltd Carrier C & R Ltd Mismatch Material. Item 3 received one box extra and Item 4
1 Indore Indore By Email Commercial 02.08.17 recd one box short 171800683 27.07.2017 0.00 0.00 0.00 0.00 15.91 104.30 171890474 15.11.17 104.30 and DN for Rs.2296.51 ( Inv val + Closed
06012439002- 2021380 NITRILE INSULATION TUBE 1/2IDX6MM 274.50 7.09 1946.21 tax) +1
Consignee – Optimus pharma PVT LTD, Buyer – integrated CN for Rs.9638.06 to be issued
2 Deccan Deccan By Email Commercial 07.08.17 cleanroom tech PVT LTD, K-FLEX K-PROTECT 19MM ALU – 171800764 05.08.2017 8KP192120PEAU01-K-FLEX K-PROTECT FR 19 X 1.2 X 13-ALU 31.20 237.00 7394.40 771.08 2.22 0.00 0.00 1470.19 9637.88 171890276 31.08.17 9637.88 ( Inv value+Diff +2 - Closed
billed 83 rolls but loaded only 81rolls. Freight+Insu+tax)

Consignee – Gar Corporation PVT LTD, Buyer – ETA

3 Deccan Deccan By Email Commercial 07.08.17 Engineering PVT LTD, K-FLEX K-PROTECT 13MM ALU- Billed 171800763 05.08.2017 8KP132120PEAU01-K-FLEX K-PROTECT FR 13 X 1.2 X 17-ALU 40.80 172.00 7017.60 0.00 0.00 0.00 0.00 1263.17 8280.77 171895031 31.08.17 8280.77 DN for 8280.76 ( Inv value + Tax) -2 - DN Issue Closed
23 rolls but loaded 25rolls.

Packing list copy sent to Praval

and asked to reconfirm with
4 Unique Engineers Unique Engineers By Email Commercial 08.08.17 Item no3 of '09mm Class O plain' 2 rolls not received 171800710 30.07.2017 80009001708-K-FLEX ST CL O 09 X 1.2 X 20-FM (24 SQM/CT) 48.00 115.23 5531.04 0.00 0.00 0.00 0.00 0.00 0.00 - - - customer vide mail dtd - - Closed
08.08.2017 by Tol

Mismatch Material, item 3 recd I Box more and item 4 recd 09015439002-2021384 NITRILE INSULATION TUBE 5/8IDX10MM 164.70 10.78 1775.47 CN for Rs.2068.7 and DN for -1 -
5 Carrirer AC Chennai Carrirer AC Chennai By Email Commercial 08.08.17 one box less 171800751 04.08.2017 0.00 0.00 0.00 0.00 4.02 26.34 171890474 15.11.17 26.34 Rs.2095.04 to be issued ( Inv Closed
09012439002-2021382 NITRILE INSULATION TUBE 1/2IDX10MM 183.00 9.58 1753.14 Value + tax) +1 -

While stretching our material in one particular direction the Need to Understand the
actual application and
tear is much more than the tear in the other direction.-Need whether our material suites No response from customer or
6 Propack Propack By Email Technical 07.08.17 to Understand the actual application and whether our ales person on the application
material suites the same. Prod. Is to arrange Sample as the same. Prod. Is to arrange - - - 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 - - -
part.
- - Closed
requested by Deepak. Sample as requested by
Deepak.
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of Sept 2017
STOCK
MODE OF Type of ROOT CAUSE QTY CGST-9% SGST-9% IGST-18% INVENTORY ADJUST
SL NO CUSTOMER Name of Project DATE COMPLAINT DETAILS INVOICE DATE ITEM DISCRIPATION Rate Value Freight Insurance Total CR.DN. DATE AMOUNT Action Taken REMARK Status
COMPLAINT Complaints Sqm/Mtr ADJUST VOUCHER
NO/DATE

Zamil Air ICB tapes are not sticking Properly and are getting INV NO, Material size, Material Status
1 By Mail Technical 01.09.2017 - - - 0.00 0.00 2721.60 -1.00 0.82 0.00 0.00 490.03 3212.45 - - - - - Open
Conditioners peeled off on its own after couple of hours Calculation Method not propely mention

Deccan Invoice number 171800901 CL O 13 MM PLAIN

2 Deccan Engineers By Mail Commercial 03.09.2017 171800901 31.08.2017 80013001708-K-FLEX ST CL O 13 X 1.2 X 14-FM (16.8 SQM/CT) 16.80 162.06 2722.61 0.00 0.82 0.00 0.00 490.22 3213.63 171890476 15.11.17 3213.63 +1 - Closed
Engineers Billed for 100 rolls but loaded only 99rolls
Deccan found sticker of kfoam 9mm alu but material is More Details not provided by customer on Inv/batch for
3 Deccan Engineers By Mail Technical 04.09.2017 - - - 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 - - - Closed
Engineers kfoam 25mm plain inside the roll further investigation
quantity billed is 432 sqmtr for 20 Rolls. But it’s 8KP162120PEAU02-K-FLEX K-PROTECT FR 16 X 1.2 X 18-ALU 432.00 203.00 87696.00 + 20
Deccan
4 Deccan Engineers By Mail Commercial 07.09.2017 wrong, for 20 rolls total quantity is 360 sqmtr as 171800765 05.08.2017 0.00 4.38 0.00 0.00 2631.67 17252.05 171890477 15.11.17 17252.05 Closed
Engineers
per our standard packaging 8KP162120PEPT02-K-FLEX K-PROTECT FR 16 X 1.2 X 15-ALU 360.00 203.00 73080.00 - 20
Wrong material supplied. Instead of K Fonik, K Wrong entry of item
Customer already issued DN for Rs.130754.00 (DN
5 Psychometric Psychometric By Mail Commercial 11.09.2017 sound was supplied ( 15 mm) - 180 M2-Wrong code at time of sales 171800760 05.08.2017 B85GS0001510P01-K-FLEX K-SOUND 15MM X 1 MTR X 1 MTR (12 SQM/BOX) 180.00 570.00 102600.00 6053.96 30.78 0.00 0.00 18473.54 127158.28 - - - - - Awaiting for material comfirmation Open
noDN/17-18/760 dtd 11.09.2017
entry of item code at time of sales order in M3 order in M3
labelling of 16mm thick K-Protect Alu, there is
Deccan More Details not provided by customer on Inv/batch for
6 Deccan Engineers By Mail Technical 12.09.2017 mistake on Inch conversion. One Label shows Thk - - - 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 - - - - - Closed
Engineers further investigation
as 5/8" and other one shows as 3/4"

SNEHAL PHARMA, Material 100 Rolls of NBR received in wet

7 Gentech Engg By Mail Commercial 14.09.2017 - - - 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 - - - Closed, as customer used material - - Closed
MADHAV NETRALAYA conditon

Informed customer regarding proper procedure of

application. Customer has followed the same , even then
HOTEL BABYLON May Be Application
8 Greencon By Mail Technical 20.09.2017 Debonding of SA tapes. 171800853 21.08.2017 B850NS02010004-K-FLEX 3 X 50 X 10- SA TAPE(WITHOUT SCRIM) 216.00 210.00 45360.00 0.00 0.00 0.00 0.00 8164.80 53525.00 171890422 09.10.17 53525.00 there is debonding issue, hence Customer has Debited + 09 Closed
CAPITAL PVT LTD. issue
the corresponding amount vide their DN 002 for INR
53525.00 dtd 09.10.2017
Material suplied to customer Aria Casablanca,
9 K Flex Gulf K-FLEX Gulf By Mail Technical 18.09.2017 NBR Tapes are not sticking properly, further - - - 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 - - - - -
details awaited from Kalra Sir
ICB tapes supplied to end project Prashant
10 ACA Projects By Mail Technical 27.09.2017 Residency are not sticking Properly and are Wrong Application - - - 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 - - - Innformed customer the correct procedure - - Closed
getting peeled - Wrong Aplication
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of October 2017

Name of MODE OF COMPLAINT QTY INVENTORY STOCK ADJUST

SL NO CUSTOMER DATE COMPLAINT DETAILS ROOT CAUSE INVOICE DATE ITEM DISCRIPATION Rate VALUE Freight Insurance CGST-9% SGST-9% IGST-18% Total CR.DN. DATE AMOUNT Action Taken VOUCHER REMARK Status
Project COMPLAINT TYPE Sqm/Mtr ADJUST NO/DATE

SVPL, Sneha 23 rolls of 6mm damaged/ Bas in open Transporter was informed on the same and any such
1 Deicut, Sneha Deicut by mail Commercial 03.10.2017 condition, material drentched in water - 171801081 28.09.2017 80006001708-K-FLEX ST CL O 06 X 1.2 X 30-FM (36 SQM/CT) 828.00 115.00 95220.00 6479.00 28.57 0.00 0.00 18310.96 120038.53 - - - claim will be debited from theor bill. Also he was asked Customer used the material Open
Tarpaulin was not properly secured on the after drying.
Bangalore material. to keep always send

Alex Cyriac , Alex Cyriac , Jubin Visitied Site and explained customer on proper
2 by mail Technical 03.10..2017 Flap of IC Clad material on Tubing not sticking Incorrect _ _ - 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 - - - appkication method and the complaint was resolved Closed
Kochi Kochi properly application without any cost implication

Informed Mr. Dheeraj regarding the Application, but

Sri Arihant, 10 Rolls of Class o 19 mm SA having Incorrect Mr.Dheeraj told the end customer has been buying 10 Pls Clear the confirm status Open
3 Sri Arihant by mail Technical 10.10..2017 adhension issue. While applying at site the 171800687 27.07.2017 80119001708-K-FLEX ST CL O 19 X 1.2 X 10-FM-SA (12 SQM/CT) 120.00 314.40 37728.00 0.00 11.32 0.00 0.00 6793.08 44532.40 - - -
Bangalore material not stickinng properly. application rolls every month from long and on this consignment for the same CN issue or not
is issue

4 Sri Arihant, Sri Arihant by mail Technical 24.20.2017 In 9 x 28 tubings there was shortage of 10 pcs 171800577 07.08.2017 09028009009-K-FLEX EC CL 1 09 X 028 (89.67 MTR/CT) 255.47 0.00 0.77 0.00 0.00 46.12 302.35 171890519 30.11.17 302.35 - - Closed
Bangalore in one Box. 18.30 13.96
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of November 2017
STOCK
MODE OF COMPLAINT QTY Fright Insurance CGST-9% SGST-9% IGST-18% Total INVENTORY ADJUST
SL NO CUSTOMER Name of Project DATE COMPLAINT DETAILS ROOT CAUSE INVOICE DATE ITEM DISCRIPATION Rate Value CR.DN. DATE AMOUNT Action Taken REMARK Status
COMPLAINT TYPE Sqm/Mtr ADJUST VOUCHER
NO/DATE

2nd lot of 19 mm thick insulation material was received at Since the complaint was notified late hence we could not
NCI AIIMS Jhajjar site on 25.9.17 sub-merged in water. take proper corrective action. However we have informed
1 Unique Engineers AIIMS Jhajjar By Mail Commercial 03.11.2017 Improper Packing 171800893 30.08.2017 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 - - - Close
Customer Wanted to Know if Properties remain Same if customer that the material properties remain un atered if the
the same material is used after drying material is cometely dried.

K-Fonik 10mm—Anti Microbial supplied to Spectrum

Industries for their Tarapur plant for application of wall Agreed to replace the 24 M2 to customer, But due to high
2 Spectrum Indus Spectrum Indus By Mail Technical 07.11.2017 lining having Debonding issue. 24 M2 was rejected by Glue Issue 171801255 03.11.2017 85GS0001010P00-K-FONIK 10MM X 1 MTR X 1 MTR (20 SQM/CT) 0.00 0.00 12175.00 0.00 3.65 1096.08 1096.08 0.00 14370.81 171890518 30.11.17 14370.81 transportation it is not feasible and hence CN to be given for - - Close
customer.Batch dated of the material is 14.10.2017 and the differential amount approved by Mr. Kalra
29.10.17.
Refer to the item no. 7 in enclosed invoice. Customer
3 VK Brothers VK Brothers By Mail Technical 13.11.2017 ordered for Alu matt Foil material whereas we have M3 Item code issue 171801180 17.10.2017 8KF092120PEAU02- K-FLEX K-FOAM FR 09 X 1.2 X 24-ALU 259.20 113.16 29331.07 0.00 0.00 0.00 0.00 0.00 0.00 - - - Open
received MET PET material.
25089005508AU-K-FLEX ST CL O 25 X 089-FM-ALU (12 MTR/CT) 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 +1
Out of the 27 boxes of 25 x 89 Alu ( 12 Mtr/box) ,
4 DeccanEngineers DeccanEngineers By Mail Commercial 20.11.2017 Stock identification 171801338 18.11.2017 171890520 30.11.17 1624.46 Open
customer received one box with 8 mtrs Alu Antimicrobial.
B25089005508AU1-K-FLEX ST CL O 25 x 089-FM-ALU mt 8 4.00 330.98 1324.00 52.26 0.40 0.00 0.00 247.80 1624.46 -1
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of November 2017
STOCK ADJUST
MODE OF COMPLAINT QTY Freight Insurance CGST-9% SGST-9% IGST-18% Total INVENTORY
SL NO CUSTOMER Name of Project DATE COMPLAINT DETAILS ROOT CAUSE INVOICE DATE ITEM DISCRIPATION Rate Value CR.DN. DATE AMOUNT Action Taken VOUCHER REMARK Status
COMPLAINT TYPE Sqm/Mtr ADJUST
NO/DATE
Cadence Technologies Mail and Memo Technical 28.12.2017 Sizes supplied for 80mm thick insulation sheets were, irregular. Size was 171801434 06.12.2017 Free tapes of 500 Mtrs sent to fix the Joints,
1 AMIT PAIGUDE 808 supposed to be 1m x 0.5m but materisl supplied are varying from closed Replaced as free sample vide INV No.171801584
950mm-1050mm to 450mm-550mm. Due to this the alingment of DATED 30. 12. 2017
material after installation is getting hampered.
Deccan Engineers Mail and Memo Commercial 02.12.2017 We had supplied Alu Claded tubes of 19 x 32 but the OD is coming less. Due to Clading the 171801382 25.11.2017 In future all cladinng activity will be done using
2 CUSTOMER ( ICool Technology) 807 Around 26 to 27 mm only. Photographs submitted. overall pipes Dia is closed standard mandrills to avoid shrinkage of Pipe Dia.
getting shrunk. Deccan

Vertex Technologies Mail dtd Technical 08.12.2017 We had supplied 106 rolls of K Foam 9 mm of which as per order were to This was due to 171800066 08.04.2017 Rolls were diverted to Fiber fill Invoice no
3 AJEET SONI 06.12.2017 be with foil. 91 rolls were plain in place of aluminium foil. This was due miscoummnication K-FLEX K-FOAM FR 09 X 1.2 X 24 (28.8 SQM/CT) 115 2620.8 301392 closed 171801560 dtd 27.12.2017
to miscoummnication from our Distributor Deccan in mentioning the from our Distributor
same in PO. Our of 91 rolls they have used 72 and returned 19 rolls. Deccan in mentioning
the same in PO
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of November 2017
STOCK ADJUST
MODE OF COMPLAINT QTY Freight Insurance CGST-9% SGST-9% IGST-18% Total INVENTORY
SL NO CUSTOMER Name of Project DATE COMPLAINT DETAILS ROOT CAUSE INVOICE DATE ITEM DISCRIPATION Rate Value CR.DN. DATE AMOUNT Action Taken VOUCHER REMARK Status
COMPLAINT TYPE Sqm/Mtr ADJUST
NO/DATE
Sylvanus Properties
Ltd (India Bulls
1 Noble Corp Finance Centre) By Mail Technical 16.03.18 One Pcs less in each boxes of 9 x 25 171801947 21.02.18 K-FLEX ST CL O 09 X 025-FM (110 MTR/CT) 550 20.650 11,357.50 CN to be issued for
Khalapur, Savroli
village.
K-FLEX ST CL O 09 X 042-FM (60 MTR/CT) 1440 25.160 36,230.40

Bhamashah , Data PO mentioned Insulation tubes required for PVC pipes, but CN to be issued to Sterling Wilson ,
2 Sterling Wilson By Mail Commercial 30.03.18 Pipe sizes ( ID) is not as per PO. while preparing CO size were wrongly considered suitable for 171802077 10.03.18 K-FLEX ST CL O 09 X 060-FM (46 MTR/CT) 1564 37.370 58,446.68 and the material shall be diverted to
Center MS pipes, hence oversize mtrl was supplied our local distributor
K-FLEX ST CL O 09 X 032-FM (92 MTR/CT) 1564 25.160 39,350.24

KCP Star 13 x 10 tubes box container 13 x 06

3 Insulation NA By Mail Technical 21.03.18 tubes Due to Variable Mannpower issues , unskilled contract labour 171801618 07.01.18 K-FLEX EC CL 1 13 X 010 (164.70 MTR/CT) 329.4 10.030 3,303.88

4 KCP Star NA By Mail Technical 21.03.18 19 x 22 CL 0 , 2 pcs less in the box Due to Variable Mannpower issues , unskilled contract labour 171801618 07.01.18 K-FLEX ST CL O 19 X 022-FM (64 MTR/CT) 640 48.470 31,020.80
Insulation

KCP Star Heavy Powdering observed in 6mm

5 Insulation NA By Mail Technical 21.03.18 and 9 mm tubes Due to Variable Mannpower issues , unskilled contract labour 171801618 07.01.18

Deccan has agreed to take the

6 Andhra NA By Mail Commercial 23.03.18 Item was asked with Matt foil but While giving plan from M3, it has not picked up full description. 171802084 12.03.18 K-FLEX K-FOAM FR 13 X 1.2 X 17-ALU 1020 175 178500 material, but confirmation awaited
Refrigeration received Metpet from Andhra on qty

PO was for 9 mm CL O plain but item Material being diverted to Finlay,

7 Blue Star NA By Mail Commercial 27.03.18 supplied was 9 mm CLO with ALU foil CO was wrongly made 171802113 16.03.118 K-FLEX ST CL O 09 X 1.2 X 20FM-ALU KRAFT 480 245 117600 Fresh material being supplied to Blue
Star

The MPSE foil applied on the NBR

8 Elite MRF Site By Mail Technical 29.03.18 Sheets is not bonding properly and air
gaps and wrinkles observed

Amenso Customer rejested all tape qty due to

9 Medical Kamakshi Hospitals By Mail Technical 09.04.18 sticking issue. Not sticking properly
technologies and commming out

10
 NO. OF May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18
CUSTOMER
COMPLAINTS 5 5 2 6 10 4 4 3 0 0 9

NO. OF CUSTOMER COMPLAINTS

12

10
10
9

6
6
5 5
4 4
4
3
2
2

0
May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 0
Jan-18 0
Feb-18 Mar-18