NAME: QP-003 SUBJECT:

Control of Nonconforming
Product
REV: F APPROVAL DATE: 12/28/09

1 Purpose: To ensure that product that does conform to product requirements

is identified and controlled to prevent its unintended use or delivery.
2 Responsibility: Control of nonconforming product is the responsibility of all
employees.
3 Related Documents: Q-008 Nonconforming Tag
4 Procedure:
4.1 Nonconforming Production
4.1.1 When nonconforming product during a production run is identified, it shall
be tagged by the quality department (when found at final inspection) or the
operator, (if found during in-process inspection) using Q-008.
4.1.2 Nonconforming product found due to gages that did not conform to
requirements shall be tagged by the quality department using Q-008.
4.1.3 Personnel generating Q-008 shall complete all relevant information on form
# Q-008, with the quality department completing the disposition.
4.1.4 Nonconforming product shall not be shipped without sorting, repair, or
rework unless the president or the customer authorizes its use, release or
acceptance under concession. When this occurs, it shall be noted on form
#Q-008 by circling the appropriate disposition and documenting the
relevant authority.
4.1.4.1 Only the President has authority to scrap product.
4.1.4.2 Rework may be authorized by the production supervisor, secondary
operations supervisor, inspector, or President.
4.1.5 Upon completion, personnel performing sort or repair shall sign and date
form Q-008.
4.1.6 When nonconforming product is sorted, repaired or reworked, it shall be
subject to re-inspection to demonstrate conformity to the specified
requirements. The quality personnel re-inspecting the product shall sign off
on form #Q-008 when product is found to conform to specified
requirements.
4.2 Customer Complaints
4.2.1 When nonconforming product is detected after delivery or use has started,
quality shall re-audit all products in stock before shipment. If the non-
conformity is found in stock, the customer shall make disposition. Either
the president or the Quality Manager shall notify the customer of suspect
product in transit.
4.2.2 If the product is still in manufacture, quality shall audit product in process.
If the non-conformity is found, the customer shall make disposition.
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 NAME: QP-003 SUBJECT:
Control of Nonconforming
Product
REV: F APPROVAL DATE: 12/28/09

4.3 Supplier Nonconforming Product

4.3.1 When a supplier sends product (material, plating, grinding, parts) identified
as nonconforming, the president or customer shall make disposition on
these non-conformities.
4.3.2 Any product sorted, repaired or reworked shall be subject to re-inspection to
demonstrate conformity to specified requirements.
4.3.3 A red tag shall be placed on the material until disposition is made.
4.4 Defective Raw Material Found During Manufacturing
4.4.1 When raw material bars are deemed unusable during manufacturing, the
bars shall be placed in a red wooden crate in the shop. When the crate is
full, the shipping manager will move the bars to the material rack in the
receiving area. The bars will stay there in red wooden crates until disposal.
4.4.2 This applies to single bars found intermittently, not bundles!
5 Revision History
Rev Date Description Approval

C 01/12/05 Unknown Russell Steenhoff

D 03/20/07 Added revision block. Reviewed entire document Russell Steenhoff

for continued suitability.

E 02/27/08 Added clarification of authority for scrap and Russell Steenhoff

rework.

F 12/28/09 Reviewed for continued suitability Russell Steenhoff

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