Jocelyn Brashears

Phoenix, AZ 85008
jmbrashears@gmail.com
480-912-0411

Authorized to work in the US for any employer

Work Experience

Credit Consultant/Financial Services

CenturyLink - Phoenix, AZ
January 2018 to March 2018
Take inbound calls from customers and other departments, Update and verify customer records,
negotiate acceptable payment arrangements, take ACH and debit payments, disconnect and reconnect
customer's services dependent on delinquent status, research accounts and submit audits for missing
payments

Claims Assistant (Temporary)

Matrix Absence Management - Phoenix, AZ
December 2017 to December 2017
Position is on contract for the month of December only.  
 
Review and update customer accounts with electronic copy of received documents; Manage log and
complete verification process for customers 5 days prior to scheduled return to work; Begin extension
process for accounts not returning as scheduled.

Telephone Secretary/Office Assistant

Mobilpage Inc - Saint Joseph, MO
August 2005 to September 2015
Take calls at 24/7 answering service on multi-line system for hundreds of businesses, message input
and 
delivery, paging, monitor and dispatch on security alarms, appointment setting, maintaining
confidentiality for 
clients with sensitive data, handling calls multiple electric co-ops during power outages and
dispatching crews 
while maintaining constant contact via 2-way radios, Filed customer invoices and correspondence, kept
ongoing 
inventory of supplies, prepared all items due for package delivery, updated customer invoices to reflect
daily 
payment processing, pulled invoices for monthly billing; provided assistance to all office staff as
requested

Auto collection agent

SST - Saint Joseph, MO
February 2010 to May 2012
Serviced auto loans, set up and collected on payment arrangements, provide customer service, input
contract data into system, complete SKIP tracing on past due clients

Education

General Studies
Cottey College - Nevada, MO
August 2008 to December 2009

High School Diploma

Lafayette High School - Saint Joseph, MO
September 2004 to May 2008

Skills

Customer Service (10+ years), Consumer Collections (3 years), Skip Tracing (2 years), 10-Key (10+
years), Account Management (5 years), Filing (10+ years), Telephone Skills (10+ years), Microsoft
Office (5 years), Message Taking (10+ years), Multi-Line Phone System (8 years), Payment Processing
(3 years), Data Entry (10+ years), Quality Assurance (5 years), Shipping And Receiving (2 years),
Receptionist (2 years)

Additional Information

I moved from Missouri to Arizona in October 2015, once in Arizona I was given the opportunity to stay
at home with my infant son full time, which I continued until December 2017. Since that time I have
taken on a few temporary positions and I am very excited and ready to return to work on a full time
basis.