TOTAL QUALITY MANAGEMENT

B.TECH PETROLEUM ENGINEERING -8 SEMESTER

Q1.MALCOM BALBRIDGE NATIONAL QUALITY AWARD (MBNQA) IS FOR

A.TOTAL QUALITY MANAGEMENT

B.INTERNATIONAL STANDARD ORGANISATION

C.TOTAL PRODUCTIVE MAINTENANCE

D.TOTAL QUALITY CONTROL

ANSWER A

Q2.THE PROCESS MAPPING IS A………………. DIAGRAM

A.DATA FLOW

B.WORK FLOW

C.CIRCULAR

D.AUDIT

ANSWER B

Q3. CONTROL CHART IS A

A.PROCESS MONITORING TOOL

B.PROCESS CONTROL TOOL

C.BOTH A&B

D.NONE OF THE ABOVE

ANSWER C

Q4.THE OBJECTIVE OF ISO-9000 FAMILY OF QUALITY MANAGEMENT IS

A.CUSTOMER SATISFACTION

B.EMPLOYEE SATISFACTION

C.SKILL ENHANCEMENT

D.ENVIRONMENTAL ISSUES ANSWER A

Q5.TOTAL QUALITY MANAGEMENT (TQM) FOCUSES ON

A.EMPLOYEE

B.CUSTOMER

C.BOTH A&B

D.NONE OF THE ABOVE

ANSWER C

Q6.WHICH OF THE FOLLOWING IS RESPONSIBLE FOR QUALITY OBJECTIVE

A.TOP LEVEL MANAGEMENT

B.MIDDLE LEVEL MANAGEMENT

C.FRONTLINE MANAGEMENT

D.ALL OF THE ABOVE

ANSWER A

Q7.THE FOLLOWING IS (ARE) THE MACHINE DOWN TIME

A.WASTE

B.NO MATERIAL

C.BREAKDOWN

D.ALL OF THE ABOVE

ANSWER D

Q8.TQM &ISO BOTH FOCUSES ON

A.CUSTOMER

B.EMPLOYEE

C.SUPPLIER

D.ALL OF THE ABOVE

ANSWER A
Q9.ACCORDING TO DEMING , QUALITY PROBLEMS ARE

A.DUE TO MANAGEMENT

B.DUE TO METHOD

C.DUE TO MACHINE

D.DUE TO MATERIAL

ANSWER A

Q10.WHILE SETTING QUALITY OBJECTIVE, …………………. TO BE CONSIDERED

A.MATERIAL QUALITY

B.CUSTOMER NEED

C.MARKET DEMAND

D.ALL OF THE ABOVE

ANSWER B

Q11…………………HELPS ORGANISATION TO REDUCE EMPLOYEE TURNOVER AND ABSENTEEISM

A.JOB DESIGN

B.TRAINING & DEVELOPMENT

C.WAGE REVISION

D.ALL OF THE ABOVE

ANSWER B

Q12.CMM STANDS FOR

A.CAPABILITY MATURITY MODEL

B.CAPABILTY MONITORING MODEL

C.CAPABILITY MEASURING MODEL

D.CAPABILITY MATCHING MODEL

ANSWER A
Q13.WHILE SETTING QUALITY OBJECTIVE ,……………….TO BE CONSIDERED.

A.CUSTOMER NEED

B.ORGANISATIONAL NEED

C.SUPPLIER NEED

D.WORKER NEED

ANSWER A

Q14.WHICH OF THE FOLLOWING IS FOR ENVIRONMENT MANAGEMENT

A.ISO-9000

B.ISO-14000

C.ISO-26000

D.ISO-31000

ANSWER B

Q15.P-D-C-A STANDS FOR

A.PLAN-DO-CHECK-ACT

B.PLAN-DO-CORRECT-ACT

C.PROCEED-DO-CHECK-ACT

D.PROCEED-DO-CORRECT-ACT

ANSWERA

Q16.WHAT IS ISO

A.INDIAN STANDARD FOR ORGANISATION

B.INTERNAL ORGANISATION FOR STANDARD

C.INTERNATIONAL ORGANIZATION FOR STANDARD

D.NONE OF THE ABOVE

ANSWER C
Q17.EMS STANDS FOR

A.ENVIRONMENTAL MANAGEMENT SYSTEM

B.EMPLOYEES MANAGEMENT SYSTEM

C.ENGINEERING MANAGEMENT SYSTEM

D.EQUIPMENT MENAGEMENT SYSTEM

ANSWER A

Q18.FOR Cpk(PROCESS CAPABILITY INDEX) VALUE OF 1.33,THE PPM IS

A.1

B.63

C.2700

D.45500

ANSWER B

Q19.RECTANGLE REPRESENTS………………WHILE PLOTTING FLOW CHART

A.STEP IN ACTIVITY

B.DECISION MAKING

C.DIRECTION OF FLOW

D.NONE OF THE ABOVE

ANSWER A

Q20.TALLY CHART IS

A.PROCESS MONITORING TOOL

B.DATA COLLECTION TOOL

C.PROCESS PLANNING TOOL

D.NONE OF THE ABOVE

ANSWER B
Q21.DIAMOND REPRESENTS…………………..WHILE PLOTTING FLOW CHART

A.STEP IN ACTIVITY

B.DECISION MAKING

C.DIRECTION OF FLOW

D.NONE OF THE ABOVE

ANSWER B

Q22.THE ROLE OF MANAGEMENT IS TO

A.PROVIDE RESOURCES

B.DEFINE EMS

C.MONITOR THE EFFECTIVENESS OF THE SYSTEM

D.ALL OF THE ABOVE

ANSWER D

Q23.ISO EMPHASIS ON

A.PREVENTION

B.INSPECTION

C.REJECTION

D.ALL OF THE ABOVE

ANSWER A

Q24.ISO-14001 GIVES STRESS ON

A.PLAN-DO-CHECK-ACT

B.ENVIRONMENT PROTECTION

C.PREVENTION RATHER THAN DETECTION

D.ALL OF THE ABOVE

ANSWER D
Q25.SERVICE ASSURANCE IS

A.CONFIDENCE WITH CUSTOMER

B.CUSTOMER HAS TRUST

C.EMPLOYEE HAS KNOWLEDGE

D.ALL OF ABOVE

ANSWER D

Q26.FOLLOWING IS (ARE) THE PHASE OF INTERVENTION

A.FORMULATION STAGE

B.MAINTENANCE STAGE

C.IMPLEMENTATION STAGE

D.ALL OF THE ABOVE

ANSWER D

Q27.WHEN Cpk IS LESS THAN ONE

A.PROCESS IS NOT CAPABLE

B.PROCESS IS STABLE

C.PROCESS IF HIGHLY CAPABLE

D.NONE OF THESE

Q28.CONTROL CHART IS

I.PROCESS MONITORING TOOL

II.PROCESS CONTROL TOOL

III.PROCESS PLANNING TOOL

THE CORRECT ANSWER IS

A.I ONLY

B.I&II

C.I,II&II
D.NONE OF ABOVE

ANSWERB

Q29.THE MAIN BUSINESS PROCESS OBJECTIVE ARE

I.CUSTOMER SERVICE

II.PROFIT &LOSS

III.EMPLOYEE SATISFACTION

THE CORRECT ANSWER IS

A.I ONLY

B.I&II

C.I,II&III

D.NONE

ANSWER B

Q30.TYPE OF WASTE ARE

A.WAITING TIME

B.TRANSPORT

C.PROCESSING WASTE

D.ALL OF ABOVE

ANSWER D

Q31.DOES TQM APPROACH HAVE RELEVANCE TO INDIAN INDUSTRY IN CONTEXT TO

A.CUSTOMER SATISFICATION

B.PEOPLE INVOLVEMENT

C.A&B

D.NONE

ANSWER C
Q32.BY APPLYING BASIC PRINCIPLES THE PROCESS IMPROVEMENT WILL BE IN ORGANISATION

A.FOCUS ON WORK

B.MAINTAIN SELF ESTEEM OF OTHERS

C.BOTH A&B

D.NONE

ANSWER C

Q33.RELIABILITY OF PRODUCTS MEANS

A.CONSISTENCY OF PERFORMANCE

B.PERFORMANCE OVER PERIOD

C.FREE OF TECHNICAL ERRORS

D.ALL OF THE ABOVE

Q35.THE FIRST HRD DEPATMENT IN THE INDIAN CORPORATE SECTOR WAS STARTED IN 1975 IN

A.TATA STEEL

B.LARSEN AND TURBO(L&T)

C.HINDUSTAN LEVER

D.NONE

ANSWER B

Q36.WHAT IS THE AIM OF FOOL PROOFING TECHNIQUE USED FOR TOTAL QUALITY MANAGEMENT?

A.TO ACHIEVE ZERO DEFECTS

B.TO SPECIFY TIME SCHEDULES

C.TO SPECIFY TARGETS

D.NONE

ANSWER A

Q37.WHAT IS MEAN BY KAIZEN

A.CARD SIGNAL
B.TO AVOID INADVERENT ERRORS

C.CHANGE FOR BETTER QUALITY

D.NONE

ANSWER C

Q38.THE AIM OF JUST IN TIME MANUFACTURING PRINCIPLE IS TO ELIMINATE

A.TIME WASTAGE

B.LABOUR WASTAGE

C.COST OF EXCESSIVE INVENTORY

D.ALL OF ABOVE

ANSWER D

Q39.WHICH IS PULL TYPE SIGNALLING SYSTEM

A.JUST IN TIME

B.KANBAN

C.BOTH A&B

D.ALL OF ABOVE

ANSWER C

Q40.WHAT IS THE WEAKEST FORM OF CONTROL

A.PRE-CONTROL

B.SIMULTANEOUS CONTROL

C.POST CONTROL

D.DUEL CONTROL

ANSWER C

Q41.WHERE WAS TOTAL QUALITY FIRST DEVELOP

A.USA

B.INDIA
C.CHINA

D.JAPAN

Q42.WHAT IS PREMISE CONTROL BASED ON

A.BUILDING

B.PEOPLE

C.RESOURCES

D.ASSUMPTION

ANSWER D

Q43.FOR Cpk(PROCESS CAPABILITY INDEX) VALUE OF 1.33,THE PPM IS

A.1

B.63

C.2700

D.45500

ANSWER B

Q44.RECTANGLE REPRESENTS………………WHILE PLOTTING FLOW CHART

A.STEP IN ACTIVITY

B.DECISION MAKING

C.DIRECTION OF FLOW

D.NONE OF THE ABOVE

ANSWER A

Q45.TALLY CHART IS

A.PROCESS MONITORING TOOL

B.DATA COLLECTION TOOL

C.PROCESS PLANNING TOOL

D.NONE OF THE ABOVE

ANSWER B

Q46…………………HELPS ORGANISATION TO REDUCE EMPLOYEE TURNOVER AND ABSENTEEISM

A.JOB DESIGN

B.TRAINING & DEVELOPMENT

C.WAGE REVISION

D.ALL OF THE ABOVE

ANSWER B

Q47.CMM STANDS FOR

A.CAPABILITY MATURITY MODEL

B.CAPABILTY MONITORING MODEL

C.CAPABILITY MEASURING MODEL

D.CAPABILITY MATCHING MODEL

ANSWER A

Q48.WHILE SETTING QUALITY OBJECTIVE ,……………….TO BE CONSIDERED.

A.CUSTOMER NEED

B.ORGANISATIONAL NEED

C.SUPPLIER NEED

D.WORKER NEED

ANSWER A

Q49.WHICH OF THE FOLLOWING IS FOR ENVIRONMENT MANAGEMENT

A.ISO-9000

B.ISO-14000

C.ISO-26000

D.ISO-31000

ANSWER B
Q50. . CONTROL CHART IS A

A.PROCESS MONITORING TOOL

B.PROCESS CONTROL TOOL

C.BOTH A&B

D.NONE OF THE ABOVE

ANSWER C