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From fundamental shifts in technology, industry structure, and demographics, to

climate change and natural resource scarcity, our world is facing challenges that will

impact generations to come.

As a leading telecommunications company in the Philippines, Globe is well

positioned to create innovative solutions to tackle these challenges. This is not just what

our business dictates, but it is also driven by our new purpose: To create a Globe of Good

in everything we do to benefit the customers, stakeholders, and the communities we serve.

Aligned with our purpose is the way we communicate our sustainability approach,

actions, and performance to our different stakeholders. Our Sustainability Report presents

an opportunity to be transparent and to share the details of our performance on these

sustainability focus areas: Care for the Environment, Care for our People, Positive Societal

Impact, and a Digital Nation. We also align our four focus areas with the United Nation’s

17 Sustainable Development Goals, allowing us to contribute to nine of the Global Goals:

 Good Health and Well-Being

 Quality Education

 Decent Work and Economic Growth

 Industry, Innovation and Infrastructure

 Sustainable Cities and Communities

 Responsible Consumption and Production

 Climate Action

 Life on Land

 Partnerships for the Goals


Prepared in accordance with the GRI Standard guidelines and the 2030 UN

Sustainable Development Goals, our Sustainability Report follows a process to help us

identify material issues for reporting. Material issues and an update on the stakeholder map

were defined through the consultancy services of ThePurposeBusiness, Ltd. founded in

Hong Kong. The Materiality Analysis and Stakeholder Engagement exercises were done

late 2015, which are completed and reported in 2016.


Our stakeholders based on their level of influence in terms of environmental, social,

and governance performances have been grouped into eight categories after a full

stakeholder engagement exercise in 2015. These groups are: customers, frontline vendor

partner, service vendor partner, government, parent companies and affiliates, employees,

media, and disaster respondents. Stakeholder engagement takes many forms, and it can be

formal and informal. Rather than having one-off consultations around specific topics, we

prefer to take an integrated approach. This means that we have an ongoing dialogue about

our role in society, our products and services, our business performance, and other issues.

This is done at both the business unit and Group level.

The instruments we use to conduct this dialogue include:

 Customer hotlines and other self-service channels and/or touchpoints, satisfaction

and engagement surveys, field visits, and product launches for customers;

 Engagement surveys, independent development plan discussion, performance

evaluation, planning, meeting and/or kick-offs, strategy alignment for our

employees (Ka-Globe), and regular town halls;

 Program/product launches, forums, conferences and meetings, email

correspondences, and round table discussions with media;

 Conference, meetings, and/or electronic dialogue, compliance with laws and

regulations, and partnerships for government;

 Meetings and SMS text message alerts for disaster respondents;

 Board and committee meetings for parent companies and affiliates;

 Meetings, alignment, and operations review and audit for service vendor partners;

 Vendor engagement survey and town halls for frontline vendor partners.


The best way we can do this is through innovation. We come up with relevant and

ground-breaking solutions that harness the power of collaboration, information, and

communications technology. To make these sustainable, we create shared value among our

employees, customers, and beneficiaries.

As our business continues to grow, we contribute to nation-building with an engaged and

empowered workforce committed to doing a Globe of Good.


Globe Bridging Communities aims to contribute to creating a wonderful world

through relevant and innovative solutions that harness the power of collaboration and

information and communications technology. The objective is to ensure sustainability by

creating shared value among our employees, customers, and beneficiaries. As our business

continues to grow, we contribute to nation-building and shareholder value with an engaged

and empowered workforce committed to doing a Globe of good.


Everyone should benefit from the country's economic growth. By providing

employment opportunities within our value chain and enabling community-based business,

we hope to offer viable entrepreneurial opportunities and new possibilities for prosperity.

 Employment Facilitation (Technical-Vocational Opportunities)

This program provides marginalized job seekers with technical-vocational

employment opportunities within Globe, its partner subsidiaries, third party

contractors, and vendors nationwide.

 Micro Enterprise Development

It generates additional income opportunities through AutoloadMax retailership for

small retail store owners assisted by the Department of Social Welfare

Development through their Pantawid Pamilyang Pilipino Program (4Ps).


We want to make learning wonderful for all—where everyone has access to quality

education and everyone has the potential to become a responsible digital citizen. That is

why we seek to advance 21st century learning and education technology in the country's

public schools.

 Digital Thumbprint Program

An award-winning program by Globe Telecom, Optus, and Singtel, it aims to teach

the Filipino youth the impact of their online behavior. Through the different

workshops, students will learn cyber security and safety, online responsibility and

etiquette, and online leadership and empowerment.

 Global Filipino Schools

This program is Globe's answer to the need to push for adoption and application of

technology usage in public schools with today's fast-paced advancements in

technology and ever changing educational landscape.


We are an active development partner in communities where we operate. From

enabling programs that support climate action to providing opportunities for youth

development through sports, we leverage our people and technology to be catalysts of

positive change.

 Project 1 Phone

As part of Globe's continuing efforts to build the nation after Typhoon Yolanda and

its commitment to sustainability, this e-waste recovery and recycling program

ensures e-wastes such as old mobile phones do not end up in landfills.

 Sports Para sa Bayan

A component of the Globe Sports Development Program, it is the perfect platform

to promote a healthy lifestyle, build character, and create opportunities for

academic advancement for the underprivileged Filipino youth.

 Mental Health Awareness

We support the Department of Health and Natasha Goulbourn Foundation (NGF)

in their advocacy to promote mental health awareness. Globe provides the

information and communications technology infrastructure for HOPELINE to help

those who are in emotional crisis. The 24/7 HOPELINE is managed by trained

professionals and can be contacted via (+63) 917-588-HOPE (4673) and 2919 (toll-

free number for all Globe and TM subscribers).

 Do a #GlobeofGood with HERO Foundation Inc.

HERO means Help, Educate, and Rear Orphans. In honor of the fallen heroes who

kept the country safe from war and terrorism, Globe customers can help ensure the

bright future of military orphans by donating to the HERO Foundation.

NEWSROOM (Current Sustainability Programs of Globe Telecom)


[March 23, 2018]

Globe Telecom continues its support to the Department of Health (DOH) in

promoting mental health awareness in the Philippines. In its pursuit to provide a platform

for a 24/7 suicide prevention hotline, toll-free HOPELINE 2919 was built with Globe

providing the necessary technology for it.

Depression continues to be a leading cause of ill health and disability among many

countries around the world. Many people think that depression is not an illness but just a

negative feeling that one eventually snaps out of but in fact, it is one of the leading causes

of suicide.

Based on data from the DOH and the World Health Organization (WHO), more

than 300 million people are currently undergoing depression, up by more than 18 percent

from 2005 to 2015. In the Philippines, an estimated 3.3 million Filipinos are suffering from

depression. Only 1 out of 3 who suffer from depression will seek the help of a specialist

and one third will not even be aware of their condition.

With the creation of HOPELINE in 2012, over 14,000 calls have been received and

most of the calls were related to issues on depression, suicidal thoughts, and relationship


“Today, many people are still unaware of the causes of depression, anxiety, and

other serious mental health disorders. The illness is highly misunderstood and is further

exacerbated by the stigma attached to it. Hence, there is a need to better understand the

Filipinos who are under these circumstances. It is necessary to make them feel that they

are not alone in their fight; that there are people who care and are a willing to listen,”

explains Secretary Francisco Duque III of the Department of Health.

“By powering the hotline, Globe makes the significant contribution of turning the

tide and raising awareness on mental health. This way, we are able to offer various

opportunities for people to seek help and support,” adds Yoly Crisanto, SVP for Globe

Corporate Communications.

Reinforcing its efforts to promote education on mental health awareness, Globe in

partnership with the Natasha Goulbourn Foundation, College of St. Benilde (CSB), and the

National Center for Mental Health launched “Hope in 40 Seconds,” a video animation

competition among students and young adults aged 16-30 years old.

The competition aims to promote the importance of mental health among Filipinos

and boost awareness for HOPELINE 2919. “Hope in 40 Seconds” wishes to convey to

people undergoing depression and who may be exhibiting suicidal tendencies that they are

not alone, that there are others who actually care and are willing to listen.

The Top 5 finalists of the “Hope in 40 Seconds” competition are “Hope in your

Hands,” by Nia Colinayo and Jade Velasquez; “Light Beyond Shadows” by Rex Lynnus

Sueno; “Out of Reach,” by Maria Marquiala and Ralph Reyes; “Hope^4” by Aleks

Elizabeth Dolor Isla; and “Black White Red,” by Ma. Isabella Parca.

An awarding ceremony is set to recognize the best three entries this April 2018 at

The Globe Tower in Bonifacio Global City, Taguig.


[March 19, 2018]

Globe Telecom gets its volunteerism programs in full swing to help various

communities affected by the siege in Marawi City, Mindanao.

Just recently, Globe turned over a total of 20 bikes made by a total of 80 volunteers

under its “Build-A-Bike” program. These bikes were donated to children in Marawi aged

three to six years old in order to uplift their spirits following the tragic events in the city

last year. Globe partnered with the Philippine Air Force and the Marawi Task Force to have

these bikes delivered from Manila to Laguindingan Airport in Mindanao.

“We hope this initiative will bring joy once more to the displaced children of

Marawi. Globe is one with the nation in rebuilding the affected communities in Marawi,”

said Yoly Crisanto, Globe Senior Vice President for Corporate Communications.

“Globe Telecom, as an organization, and its employees are strongly dedicated in

helping rebuild the lives of the people in Marawi. The real work for this initiative has just

begun and we will continue to support rebuilding phase in line with our commitment to

nation building,” Globe Senior Vice President for Corporate Communications Yoly

Crisanto said.

The bike donations were undertaken in partnership with the DeXT (Digital

Experience Technologies) from Singapore. From this partnership, a total of 80 Globe

employees and LGCM members volunteered their time and effort in putting together the

bikes for the benefit of children in Marawi.

Globe also partnered with the Provincial Social Welfare and Development Office

of Lanao del Sur to help send gifts to around 70 kids in Marawi. These gifts consist of

various school supplies that include portfolio cases, notebooks, writing pads, pencil case,

pens, pencils, and crayons among others. Aside from the school supplies, the kids also

received a hygiene kit that came in a sling bag containing white T-shirts, face towels, bath

soap, toothbrush, toothpaste, a toy, and a Globe gift card.

In collaboration with the Armed Forces of the Philippines (AFP) and the

Department of Information and Communications Technology (DICT), Globe also provided

free calls and text messages to prepaid customers to help Marawi residents and the soldiers

to reconnect with their families last year.

In partnership with Rise Against Hunger (RAH), an international non-government

organization and the National Telecommunications Commission, Globe also brought in

300 of its employees to volunteer for a meal packaging program that resulted to a total of

100 meal boxes, for the benefit of Marawi residents.

[March 13, 2018]

After the Panagbenga Festival that drew 1.5 million visitors to Baguio in February,

Globe organized a clean-up activity to collect trash that were left in the city.

Volunteers from Globe, OnCue Media, and other partners got together for the

activity on March 4, the morning after Sponge Cola concert at Upper Session Road. The

rocking concert, attended by some 5,000 revellers, was part of the numerous

#GlobePanagbenga festivities which also included a concert by Bamboo and booth

activities on Globe promos and services.

“We are known for our innovations in communications, but we are equally

committed to creating a #GlobeofGood with our environmental initiatives, mostly by

ensuring that we minimize our carbon footprint and leave a place cleaner than we found

it,” says Yoly Crisanto, Globe Senior Vice President for Corporate Communications.

Since 2012, Globe has set up initiatives as part of its environmental sustainability

policy. It has launched programs on marine life protection, offshore clean-up training,

support for conservation efforts by local stakeholders, and environmental awareness

among the youth and local residents.

Last year, they organized a clean-up activity in Boracay during #GlobeSunkissed,

where volunteers collected trash after a major event participated in by over 60,000 local

and foreign tourists. In January of this year, volunteers also collected 28 trash bags after

3,500 people attended Love Dance, a party organized by Globe in Iloilo for the Dinagyang


Panagbenga is one of the Philippines’ most popular festivals featuring Baguio’s

flowers. Each year, for the whole month of February, locals and tourists pay tribute to the

city’s flora through flower-covered floats, street dancing, and parties.


[February 5, 2018]

Since the inception of the religious and cultural Dinagyang Festival in 1967, Iloilo

hosts an annual celebration that includes a fluvial procession, street dancing, the

Kasadyahan Cultural Parade, and the Dinagyang Ati Competition. According to estimates,

this year’s Dinagyang drew in at least 50,000 spectators who watched the competition


In an effort to contribute to the cleanliness and maintenance of the various festival

venues around the city, Globe led a clean-up activity to collect trash left after the party as

part of its #GlobeDinagyang 2018 lineup of events.

The clean-up was held the day after Love Dance, a party organized by Globe in

partnership with Headrush. Love Dance was attended by over 3,500 people who saw some

of Manila’s best DJs including Mars Miranda, Carlo Atendido, and Deltrastreet, among


Volunteers from Globe and Headrush collected 28 bags worth of trash that were

left during the wake of the event.

“Globe is committed to creating next-level digital experiences for our customers

through our events, but we are also committed to ensuring that the event venues we use are

taken care of through clean up drives. We are also glad and thankful for the volunteers who

helped us gather more waste and clean the different areas," shared Yoly Crisanto, Globe

Senior Vice President for Corporate Communications.

In the past, Globe has organized various environmental activities as part of its

initiatives on sustainability and responsible partying. Since 2012, Globe has launched

programs in Boracay on marine life protection, offshore clean-up training, support for

conservation efforts by local stakeholders, and raising environmental awareness among the

youth and local residents.


[December 29, 2017]

The importance and value of breast milk for newborn or sick babies can never be

understated. Stories have been written numerous times as to how babies’ lives have

depended much on the availability of breast milk while its scarcity brought dire


As a research project undergraduate, Kevin Facun and his team were tasked to

create innovative solutions to answer basic problems in his community in Malolos,

Bulacan. One of these concerns involved health care, particularly in hospitals in his home

town where he noticed a peculiar need for breast milk.

Facun said they visited neonatal units and saw how breast milk is considered a basic

necessity for babies for them to survive. “We heard lots of stories on the need for

breastmilk, especially for premature babies and it’s so hard to find trusted sources. What

most people and mothers don’t know is that breast milk is very important for premature or

sick babies because formula milk is hard to digest.”

The Philippine Milk Code strictly implements breastfeeding in all hospitals

nationwide, but the lack of available breast milk is still prevalent, particularly in

government hospitals. He said that there are 11 milk banks nationwide and only four are

government owned. Private milk banks sell breast milk at P500 per bag, and a baby needs

at least 3 bags a day. “So you can imagine how hard it is, especially among mothers from

poor families. There’s really a huge demand but supply is limited. Couple this with lack of

awareness and education so we came up with an application to help for supply to cope with

the demand because we know that saving lives is of importance,” declares Facun.

Thus, Facun’s team came up with “MilkTrack,” a mobile application that will

facilitate the logistical and information dissemination concerns when it comes to sourcing

breast milk. Among its key features are information focused on storage of milk, proper

expression and others that aim to correct common misconceptions about breast milk, plus

a breastfeeding location tracker through Global Positioning System (GPS) that can zero in

on government establishments, some malls and even academic institutions where

breastfeeding stations are located.

Users can also use MilkTrack to sell, buy or donate milk or place an order as a

beneficiary, and have the milk delivered right at one’s doorstep. “We follow the guidelines

of the Philippine Human Milk Bank. Mother donors need to undergo a strict testing process

on HIV and Hepatitis B. We also track the medical records of donor applicants. We started

this in our area in Malolos, Bulacan that served as a pilot community.”

MilkTrack received a big break when it was picked as one of the top five winners

of Globe Future Makers Program which seeks to influence and build a whole ecosystem of

social innovators. The program received 135 entries from individuals and startups from all

over the country who want to make a difference in society through the use of technology.

“We know that the award will take us to an even better place to help realize our

dream. With the magnificent partners at Globe, Ashoka, and Kickstart and their invaluable

mentoring, we are confident that we will realize that dream,” Facun said.

“We believe in the advocacy of Milktrack and what they want to achieve. Globe

wants to build a better world and espouse the creation of social innovators and game-

changers in order to create a brighter tomorrow especially for the next generation,” said

Chelle Gray, Director for Globe Citizenship.

MilkTrack plans to put up its own facility instead of going to the nearest milk bank

to have the milk pasteurized. “Other than selling the product, we wanted a modern-day

bayanihan initiative because this concerns the lives of mothers and babies. Through

crowdsourcing, we want this to eventually resort to a healthier nation,” he said.

Facun figured its best to focus on his hometown first within 3 months but they are

already eyeing Metro Manila since it has the biggest and greatest demand. The Philippine

General Hospital alone, he said, needs at least 10 liters of breast milk per day.

Although MilkTrack primarily operates through its mobile app and website, Facun

said there are also plans to establish a direct partnership with hospitals and doctors, with

priority on Pediatrics and Obstetrics-Gynecology because they already have the network.


Globe Telecom Sustainability Report 2016