Anna University MBA

Lecture Notes, Study Materials and Importants questions answers

2nd Semister

Financial Management - (Click Here)

Human Resources Management - (Click Here)
Information Management - (Click Here)
Marketing Management - (Click Here)
3rd Semister

Enterprise Resource Planning - (Click Here)

Strategic Management - (Click Here)
Customer Relationship Management - (Click Here)
Services Marketing - (Click Here)
Customer Relationship Management - (Click Here)
Rural Marketing - (Click Here)
Security Analysis and Portfolio Management - (Click Here)
Merchant Banking and Financial Services - (Click Here)
Banking Financial Services Management - (Click Here)
Managerial Behavior and Effectiveness - (Click Here)
Entrepreneurship Development - (Click Here)
Industrial Relations and Labour Welfare - (Click Here)
4th Semister

Business Ethics Corporate Social Responsibility and Governance - (Click Here)

International Business Management - (Click Here)

Subject : Financial Management

FOUNDATIONS OF FINANCE
1. Foundations of Finance - Answer (click here)
2. Scope of Financial Management - Answer (click here)
3. Objectives of Financial Management - Answer (click here)
4. Approaches to Financial Management and Functions of Finance
Manager - Answer (click here)
 5. Importance of Financial Management - Answer (click here)
6. Time Value of Money - Answer (click here)
7. Introduction to the Concept of Return of a Single Asset - Answer (click
here)
8. Valuation of Bonds and Shares - Answer (click here)
9. Option Valuation - Finance - Answer (click here)

INVESTMENT DECISIONS
1. Investment Decision - Answer (click here)
2. Need and importance/Nature of Investment Decision - Answer (click here)
3. Identifying Relevant Cash Flows and Capital budgeting Process - Answer
(click here)
4. Evaluation of Investment Proposals - Answer (click here)
5. Project Selection Under Capital Rationing - Answer (click here)
6. Inflation and capital budgeting - Answer (click here)
7. Concept and Measurement of Cost of Capital - Answer (click here)
8. Factors Affecting the Cost of Capital of a Firm - Answer (click here)

FINANCING AND DIVIDEND DECISION

1. Financing and Dividend Decision - Answer (click here)
2. Leverages - Answer (click here)
3. Uses and Distinguish Between Operating Leverage and Financial
Leverage - Answer (click here)
4. Financing Capital Structure - Answer (click here)
5. Cost of Capital and Valuation - Answer (click here)
6. Designing Capital structure - Answer (click here)
7. Determinants of Dividend Policy - Answer (click here)
8. Aspects Of Dividend Policy - Answer (click here)
9. Practical aspects of dividend policy - Answer (click here)
10. Forms of Dividend Policy - Answer (click here)
11. Share Split - Answer (click here)

WORKING CAPITAL MANAGEMENT

1. Working Capital Management - Answer (click here)
2. Receivables Management - Answer (click here)
3. Factoring - Working Capital Management - Answer (click here)
4. Inventory Management - Answer (click here)
5. Cash Management - Answer (click here)
6. Working Capital Financing By Banks - Answer (click here)
LONG TERM SOURCES OF FINANCE
1. Indian Capital and stock Market - Answer (click here)
2. New Issue Market - Answer (click here)
3. Long Term Finance - Answer (click here)
4. Lease Financing - Answer (click here)
5. Types of Leasing - Answer (click here)
6. Leasing Finance Institutions in India - Answer (click here)
7. Hire purchase - Answer (click here)
8. Venture Capital - Meaning and Features - Answer (click here)
9. Private Equity - Answer (click here)
10. Financial Management - Tutorial Problems and Worked out Problems -
Answer (click here)

Subject : Human Resources Management

PERSPECTIVES IN HUMAN RESOURCE MANAGEMENT
1. What is Human Resource Management? - Answer (click here)
2. Significance/importance/need of HRM(Human Resource Management) -
Answer (click here)
3. Scope of HRM(Human Resource Management) - Answer (click here)
4. Functions of HRM(Human Resource Management) - Answer (click here)
5. Evolution of human resource management - Answer (click here)
6. Importance of the human factor - Answer (click here)
7. Challenges in Human Resource Management(HRM) - Answer (click here)
8. Inclusive Growth and Affirmative Action of HR in an Organisation -
Answer (click here)
9. Role of Human Resource Management(HRM) - Answer (click here)
10. Human Resource Policies - Answer (click here)
11. Human source Information System (HRIS) - Answer (click here)
12. Human Resource Accounting and Audit - Answer (click here)

THE CONCEPT OF BEST FIT EMPLOYEE

1. Importance of Human resource planning - Answer (click here)
2. Sources of Recruitment - Answer (click here)
3. Recruitment- Process, Methods, Factor Affecting and Recruitment
Policy - Answer (click here)
4. Selection and Selection Procedure of Employee - Answer (click here)
5. Induction - The induction timetable and process - Answer (click here)
6. Socialization Benefits and Stages in socialization Process - Answer (click
 here)

TRAINING AND EXECUTIVE DEVELOPMENT

1. Types of Training Methods - Answer (click here)
2. Training and Development Objectives in Human Resource Management
- Answer (click here)
3. Need for Employee Training - Answer (click here)
4. Importance - Training and Executive Development - Answer (click here)
5. Types of Employee Training - Answer (click here)
6. Purpose and Benefits of training - Answer (click here)
7. Executive Development - Answer (click here)
8. Self Development and Knowledge management (KM) - Answer (click here)

SUSTAINING EMPLOYEE INTEREST

1. Compensation Plan - Answer (click here)
2. Reward Management - Sustaining Employee Interest - Answer (click here)
3. Motivation theories - Answer (click here)
4. Career Management - Answer (click here)
5. Development of Mentor - Answer (click here)

PERFORMANCE EVALUATION AND CONTROL PROCESS

1. Method of Performance Evaluation - Answer (click here)
2. Feedback and Promotion - Answer (click here)
3. Transfer and Types of Transfers - Answer (click here)
4. Separation - Answer (click here)
5. Implication of Job change Effects of Promotion - Answer (click here)
6. The Evaluation and Control Process - Answer (click here)
7. Grievance - Answer (click here)

Subject : Information Management

INTRODUCTION
1. Introduction to Information Management - Answer (click here)
2. Information system - Answer (click here)
3. Decision Support System (DSS) - Answer (click here)
4. Executive support systems (EIS) - Answer (click here)
5. knowledge management system(KMS) - Answer (click here)
6. Geographic Information System (GIS) - Answer (click here)
 7. International information systems - Answer (click here)

SYSTEM ANALYSIS AND DESIGN

1. System Analysis and Design - Answer (click here)
2. CASE Tools - Answer (click here)
3. System flowchart - Answer (click here)
4. Decision Tables - Answer (click here)
5. Data Flow Diagram(DFD) - Answer (click here)
6. Entity Relationship - Answer (click here)
7. Object Oriented Analysis and Design(OOAD) - Answer (click here)
8. UML Diagrams - Answer (click here)

DATABASE MANAGEMENT SYSTEMS

1. DBMS- Data Base Management System - Answer (click here)
2. HDBMS Hierarchical Database Management System - Answer (click here)
3. NDBMS-Network Database Management System - Answer (click here)
4. RDBMS-Relational Database Management System - Answer (click here)
5. OODBMS – Object oriented Database Management System - Answer
(click here)
6. Query Processing - Answer (click here)
7. SQL - Structured Query Language - Answer (click here)
8. Concurrency Management - Answer (click here)
9. Data warehouse - Answer (click here)
10. Data Mart - Answer (click here)

SECURITY CONTROL AND REPORTING

1. Information security - Answer (click here)
2. System testing - Answer (click here)
3. Error detection and correction - Information Management - Answer (click
here)
4. Information systems controls - Answer (click here)
5. IS Vulnerability - Answer (click here)
6. Disaster Management Information System (DMIS) - Answer (click here)
7. Computer Crimes - Answer (click here)
8. Securing the Web - Answer (click here)
9. Intranet - Answer (click here)
10. wireless network - Answer (click here)
11. Software audit - Answer (click here)
12. Ethics in IT - Answer (click here)
13. User interface - Answer (click here)
14. Reporting - Answer (click here)

NEW IT INITIATIVES
1. Role of Information Management in ERP - Answer (click here)
2. e-Businesses - Answer (click here)
3. e-Governance - Answer (click here)
4. Data Mining - Answer (click here)
5. Business intelligence - Answer (click here)
6. Pervasive computing - Answer (click here)
7. Cloud computing - Answer (click here)
8. CMM- Capability Maturity Model - Answer (click here)

Subject : Marketing Management

INTRODUCTION
1. Marketing - Answer (click here)
2. The Marketing Environment - Answer (click here)
3. Marketing Interfaces with other functional areas - Answer (click here)
4. Marketing In Global Environment - Prospects And Challenges - Answer
(click here)

MARKETING STRATEGY
1. Marketing strategy - Answer (click here)
2. Strategies For Industrial Marketing - Answer (click here)
3. Consumers Marketing - Answer (click here)
4. Service Marketing - Answer (click here)
5. Competitor Analysis - Answer (click here)
6. Strategic Marketing Mix Components - Answer (click here)

MARKETING MIX DECISIONS

1. Marketing Decisions - Answer (click here)
2. New Product Planning - Answer (click here)
3. The Product Life Cycle - Answer (click here)
4. Market Segmentation - Answer (click here)
5. Target Marketing and Positioning - Answer (click here)
6. Channel Management - Answer (click here)
7. Advertisement and Sales Promotion - Answer (click here)
 8. Pricing Strategy - Answer (click here)

BUYER BEHAVIOUR
1. Understanding Industrial & Individual Buyer Behaviour - Answer (click
here)
2. Individual or Consumer Buying Behavior - Answer (click here)
3. Online Buyer Behavior - Answer (click here)
4. Customer Relationship Management - Answer (click here)
5. Customer Acquisition - Answer (click here)
6. Customer Retention - Answer (click here)
7. Strategies For Retaining Customers - Answer (click here)
8. Functions of Customer Retention - Answer (click here)
9. Customer Defection - Answer (click here)

MARKETING RESEARCH AND TRENDS IN MARKETING

1. Marketing Information System - Answer (click here)
2. Marketing Research - Answer (click here)
3. Advertising and Types of advertising - Answer (click here)
4. Consumer Behaviour - Answer (click here)
5. Retail Research Introduction - Answer (click here)
6. Cause-Related Marketing - Answer (click here)
7. Ethics in Marketing - Answer (click here)
8. Online Marketing Trends - Answer (click here)

Subject : Enterprise Resource Planning

INTRODUCTION
1. Overview of enterprise systems - Answer (click here)
2. Evolution of Enterprise Resource Planning - Answer (click here)
3. Benefits of Enterprise Resource Planning(ERP) - Answer (click here)
4. Risk Implementation - Answer (click here)
5. Fundamental Technology of Enterprise Resource Planning(ERP) -
Answer (click here)
6. Issues to be consider in planning design and implementation of cross
functional integrated ERP systems - Answer (click here)
7. Important Questions and Answers: Enterprise Resource Planning -
Answer (click here)

ERP SOLUTIONS AND FUNCTIONAL MODULES

 1. Overview of Enterprise Resource Planning(ERP) software solutions -
Answer (click here)
2. Small, medium and large enterprise vendor solutions - Answer (click here)
3. Business Process Reengineering - Answer (click here)
4. Business Process Management (BPM) - Answer (click here)
5. Functional Modules of Enterprise Resource Planning(ERP) Software -
Answer (click here)
6. Important Questions and Answers: Enterprise Resource Planning -
Solutions and Functional Modules - Answer (click here)

ERP IMPLEMENTATION
1. Planning Evaluation and Selection of ERP systems - Answer (click here)
2. Enterprise Resource Planning(ERP) Implementation life cycle - Answer
(click here)
3. ERP implementation, Methodology and Frame work- Training - Answer
(click here)
4. Data Migration - Answer (click here)
5. People Organization in implementation - Answer (click here)
6. Important Questions and Answers: Implementation of Enterprise
Resource Planning - Answer (click here)

POST IMPLEMENTATION
1. Post Implementation of Enterprise Resource Planning - Answer (click here)
2. Maintenance of Enterprise Resource Planning(ERP) - Answer (click here)
3. ERP System can Make Impact on Organization - Answer (click here)
4. Success factors of ERP Implementation - Answer (click here)
5. Failure of Enterprise Resource Planning(ERP) Implementation - Answer
(click here)
6. Important Questions and Answers: Post Implementation of Enterprise
Resource Planning - Answer (click here)

EMERGING TRENDS ON ERP

1. Extended ERP systems and ERP add-ons - Answer (click here)
2. CRM - Answer (click here)
3. Supply Chain Management (SCM) - Answer (click here)
4. Business intelligence (BI) - Answer (click here)
5. Wireless Technology used in Enterprise Resource Planning(ERP) -
Answer (click here)
6. Future trends in Enterprise Resource Planning(ERP) - Answer (click here)
 7. Cloud computing - Enterprise Resource Planning - Answer (click here)
8. Important Questions and Answers: Emerging Trends on Enterprise
Resource Planning(ERP) - Answer (click here)

Subject : Strategic Management

STRATEGY AND PROCESS
1. Strategy and Process - Answer (click here)
2. Important Questions and answers: Strategic Management - Strategy and
Process - Answer (click here)

COMPETITIVE ADVANTAGE
1. Competitive Advantage - Strategic Management - Answer (click here)
2. Strategy formulations: Functional strategy & Strategic choice - Answer
(click here)
3. Strategy implementation: Organizing for action - Answer (click here)
4. Important Short Questions and Answers: Competitive Advantage -
Strategic Management - Answer (click here)

STRATEGIES
1. Strategies - Answer (click here)
2. Diversification in the Context of Growth Strategies - Answer (click here)
3. Diversification - Answer (click here)
4. Important Short Questions and Answers: Strategies - Answer (click here)

STRATEGY IMPLEMENTATION AND EVALUATION

1. Strategy Implementation and Evaluation - Answer (click here)
2. Important Short Questions and Answers: Strategy Implementation and
Evaluation - Answer (click here)

OTHER STRATEGIC ISSUES

1. Strategic Issues - Answer (click here)
2. Important Short Questions and Answers: Strategic Issues - Answer (click
here)
3. Getting it Right at Mcdonalds - Answer (click here)

Subject : Customer Relationship Management

INTRODUCTION
1. Customer Relationship Management - Answer (click here)
2. Concept and Context of Relationship Management - Answer (click here)
3. Evoluation of CRM - Answer (click here)
4. Transactional Vs Relationship Approach - Answer (click here)
5. CRM as a Strategic Marketing Tool - Answer (click here)
6. Important answers: Customer Relationship Management - Introduction -
Answer (click here)

UNDERSTANDING CUSTOMERS
1. Customer Information Database - Answer (click here)
2. Developing a Customer Information Database - Answer (click here)
3. Customer Profile - Answer (click here)
4. Factors Influencing Customer Expectations of Services - Answer (click
here)
5. Customer Perception Analysis - Answer (click here)
6. Customer or Consumer Behavior - Answer (click here)
7. Individual and Group Customer - Answer (click here)
8. Selection of Profitable Customer Profitability - Answer (click here)
9. Important answers: Understanding Customers - Answer (click here)

CRM STRUCTURES
1. Customer Relationship Management (CRM) Structures - Answer (click
here)
2. Important answers: CRM Structures - Answer (click here)

CRM PLANNING AND IMPLEMENTATION

1. CRM Planning and Implementation - Answer (click here)
2. CRM Implementation (Phases) - Answer (click here)
3. CRM Tools - Answer (click here)
4. Analytical CRM - Answer (click here)
5. Operational CRM - Answer (click here)
6. Call center management - Answer (click here)
7. Role of CRM manager - Answer (click here)
8. Important answers: CRM Planning and Implementation - Answer (click
here)

TRENDS IN CRM
 1. e-CRM Introduction - Answer (click here)
2. Data warehousing - Answer (click here)
3. An Introduction to CRM Packages - Answer (click here)
4. Important answers: Trends in CRM - Answer (click here)
5. Various software packages used for CRM - Answer (click here)

Subject : Services Marketing

INTRODUCTION
1. Introduction to Service Marketing - Answer (click here)
2. Scope of Service Marketing - Answer (click here)
3. Factors Contributing to The Growth of Service Sector - Answer (click here)
4. Challenges and Issues in Service Marketing - Answer (click here)
5. Marketing Challenges of Services - Answer (click here)

SERVICE MARKETING OPPORTUNITIES

1. Consumer Expectations of Services - Answer (click here)
2. Antecedents of Consumer Expectations - Answer (click here)
3. Managing Consumer Expectations - Answer (click here)
4. The Purchase Process for Services - Answer (click here)
5. Factors Contributing to Customer Satisfaction - Answer (click here)
6. Service Encounters - Answer (click here)
7. Strategies for Influencing Customer Perception - Answer (click here)
8. Classification of Services - Answer (click here)
9. Expanded Marketing Mix of Services (7 P’s) - Answer (click here)
10. Services Markets Segmentation - Answer (click here)

SERVICE DESIGN AND DEVELOPMENT

1. Service Life Cycle - Answer (click here)
2. New Service Development Process/ Stages - Answer (click here)
3. Service Blueprinting - Answer (click here)
4. Service Quality - Answer (click here)

SERVICE DELIVERY AND PROMOTION

1. Positioning of services - Answer (click here)
2. Positioning Maps - Answer (click here)
3. Service Marketing Triangle - Answer (click here)
4. A Sustainable Competitive Advantage - Answer (click here)
 5. Market Defender Strategies - Answer (click here)
6. Service Channel - Answer (click here)
7. Sources of conflict - Answer (click here)

SERVICE STRATEGIES
1. Tourism and Travel Marketing - Answer (click here)
2. Hotel Marketing - Answer (click here)
3. Consultancy Marketing - Answer (click here)
4. Courier Marketing - Answer (click here)
5. Bank Marketing - Answer (click here)
6. Insurance Marketing - Answer (click here)
7. Hospital Marketing - Answer (click here)
8. Telecommunication Marketing - Answer (click here)
9. Education Marketing - Answer (click here)
10. Direct Marketing - Answer (click here)

Subject : Customer Relationship Management

INTRODUCTION
1. Customer Relationship Management - Answer (click here)
2. Concept and Context of Relationship Management - Answer (click here)
3. Evoluation of CRM - Answer (click here)
4. Transactional Vs Relationship Approach - Answer (click here)
5. CRM as a Strategic Marketing Tool - Answer (click here)
6. Important answers: Customer Relationship Management - Introduction -
Answer (click here)

UNDERSTANDING CUSTOMERS
1. Customer Information Database - Answer (click here)
2. Developing a Customer Information Database - Answer (click here)
3. Customer Profile - Answer (click here)
4. Factors Influencing Customer Expectations of Services - Answer (click
here)
5. Customer Perception Analysis - Answer (click here)
6. Customer or Consumer Behavior - Answer (click here)
7. Individual and Group Customer - Answer (click here)
8. Selection of Profitable Customer Profitability - Answer (click here)
9. Important answers: Understanding Customers - Answer (click here)
CRM STRUCTURES
1. Customer Relationship Management (CRM) Structures - Answer (click
here)
2. Important answers: CRM Structures - Answer (click here)

CRM PLANNING AND IMPLEMENTATION

1. CRM Planning and Implementation - Answer (click here)
2. CRM Implementation (Phases) - Answer (click here)
3. CRM Tools - Answer (click here)
4. Analytical CRM - Answer (click here)
5. Operational CRM - Answer (click here)
6. Call center management - Answer (click here)
7. Role of CRM manager - Answer (click here)
8. Important answers: CRM Planning and Implementation - Answer (click
here)

TRENDS IN CRM
1. e-CRM Introduction - Answer (click here)
2. Data warehousing - Answer (click here)
3. An Introduction to CRM Packages - Answer (click here)
4. Important answers: Trends in CRM - Answer (click here)
5. Various software packages used for CRM - Answer (click here)

Subject : Rural Marketing

AN OVERVIEW OF RURAL MARKETING
1. Scope of Rural Marketing - Answer (click here)
2. Concepts and Components of rural markets - Answer (click here)
3. Classification of rural markets - Answer (click here)
4. Factors differentiating Rural marketing from Urban marketing - Answer
(click here)
5. Rural Marketing Environment - Answer (click here)
6. Mechanisms of Rural Marketing - Answer (click here)
7. APEDA (Agricultural and Processed Food Products Export
Development Authority) - Answer (click here)
8. SWOT analysis - Answer (click here)
9. Rural Areas Requirement - Answer (click here)
10. Recent trends in Rural Demand - Answer (click here)
RURAL MARKET AND DECISION
1. Consumer buying behavior models - Answer (click here)
2. Factors Affecting Consumer Buying Behavior - Answer (click here)
3. Economic and Political Factors - Answer (click here)
4. Characteristics of Rural Consumer - Answer (click here)
5. What Personality Reveals about a Brand - Answer (click here)
6. Information Search and pre-purchase evaluation - Answer (click here)
7. Stages in consumer buying process - Answer (click here)
8. Diffusion of Innovation - Answer (click here)
9. Opinion Leadership - Answer (click here)
10. Factors of Brand loyalty - Answer (click here)

PRODUCT DISTRIBUTION
1. Segmenting, Targeting and Positioning - Answer (click here)
2. Prerequisites for Effective Segmentation - Answer (click here)
3. Approaches to Rural Segmentation - Answer (click here)
4. Targeting - Answer (click here)
5. Positioning - Answer (click here)
6. Product Strategies - Answer (click here)
7. Classification of Products - Answer (click here)
8. New Products Development - Answer (click here)
9. Distribution Strategy - Answer (click here)
10. PDS Network - Answer (click here)
11. Distribution model - Answer (click here)
12. Emerging Distribution Models - Answer (click here)

RURAL CONSUMER BEHAVIOUR IN MARKETING

RESEARCH
1. Challenges in Rural Communication - Answer (click here)
2. Developing Effective Communication - Answer (click here)
3. Determining Communication Objectives - Answer (click here)
4. Electing the communication channels - Answer (click here)
5. Rural Media - Answer (click here)
6. The media model - Answer (click here)

TRENDS IN RURAL MARKETING

1. Trends in Rural Marketing - Answer (click here)
 2. Types of Consumer Credit - Answer (click here)
3. Sources of Consumer Finance - Answer (click here)
4. Important Questions and Answers: Business Science - Rural Marketing -
Answer (click here)

Subject : Security Analysis and Portfolio

Management
INVESTMENT SETTING
1. Financial and Economic meaning of investment - Answer (click here)
2. Basic Investment Objectives - Answer (click here)
3. Secondary Objectives of Investment - Answer (click here)
4. Characteristics of Good Investment - Answer (click here)
5. Different types of investors - Answer (click here)
6. Types of investment: or various investment alternatives /avenues -
Answer (click here)
7. Investment Risk and Return Characteristics - Answer (click here)
8. Types of Risks in Investment - Answer (click here)

SECURITIES MARKETS
1. Financial market and Types of Financial market - Answer (click here)
2. Participants in Financial Market - Answer (click here)
3. Regulatory Environment - Answer (click here)
4. Methods of Marketing Securities - Answer (click here)
5. Pure prospectus Method - Answer (click here)
6. Offer for Sale Method - Answer (click here)
7. Private Placement Method - Answer (click here)
8. Initial Public Offer (IPO) Method - Answer (click here)
9. Rights issue Method - Answer (click here)
10. Bonus Issues Method - Answer (click here)
11. Book-building Method - Answer (click here)
12. Stock Option or employees Stock Option Scheme (ESOP) - Answer (click
here)
13. Bought-out Deals - Answer (click here)
14. Book Building Process - Answer (click here)
15. Regulations of primary Market - Answer (click here)
16. Stock Exchanges in India - Answer (click here)
17. Trading System in Stock Exchanges - Answer (click here)
18. SEBI Securities Exchange Board of India - Answer (click here)
FUNDAMENTAL ANALYSIS
1. Fundamental Analysis - Answer (click here)
2. Economic Analysis - Answer (click here)
3. Economic Forecasting - Answer (click here)
4. Forecasting Techniques - Answer (click here)
5. Industry or Sector Analysis - Answer (click here)
6. Industry Classification - Answer (click here)
7. Industry Life Cycle - Answer (click here)
8. Company or Corporate Analysis - Answer (click here)
9. Measuring and Forecasting Earnings - Answer (click here)
10. Applied Valuation Techniques - Answer (click here)

TECHNICAL ANALYSIS
1. Technical Analysis - Answer (click here)
2. Charting - A Technical Tool - Answer (click here)
3. Efficient Market Theory - Answer (click here)

PORTFOLIO MANAGEMENT
1. Portfolio Analysis - Answer (click here)
2. Efficient Frontier and Portfolio Selection - Answer (click here)
3. Capital Asset Pricing Model (CAPM) - Answer (click here)
4. Performance Evaluation - Answer (click here)
5. Mutual Fund - Answer (click here)

Subject : Merchant Banking and Financial

Services
MERCHANT BANKING
1. An overview of Indian Financial System - Answer (click here)
2. Limitations of the financial system in India - Answer (click here)
3. Functions of merchant Banking - Answer (click here)
4. Merchant Banking in India - Answer (click here)
5. Merchant Banking and Legal Regulatory Frame Work - Answer (click here)
6. SCRA (Security contract regulation Act) - Answer (click here)
7. Recognized Stock Exchanges - Answer (click here)
8. Security Exchange Board of India (SEBI) - Answer (click here)
9. SEBI: General Obligations - Answer (click here)
10. Appeal to the Securities Appellate Tribunal - Answer (click here)
11. SEBI Regulations on merchant bankers - Answer (click here)
12. Code of Conduct for Merchant Bankers - Answer (click here)
13. SEBI Guidelines - Answer (click here)
14. Stock Exchanges - Answer (click here)
15. Functions of Stock Exchanges - Answer (click here)
16. Organization of Stock Exchanges - Answer (click here)
17. Methods of Trading in a Stock Exchange - Answer (click here)
18. Online Trading - Answer (click here)
19. OTCEI (Over the Counter Exchange of India) - Answer (click here)
20. OTCEI: Benefits to Listed Companies - Answer (click here)
21. Benefits for Investors Offered by OTCEI - Answer (click here)
22. OTCEI: Benefits to Financial System - Answer (click here)
23. OTCEI: Securities Traded - Answer (click here)
24. Short answers - Merchant Banking - Answer (click here)

ISSUE MANAGEMENT INTRODUCTION

1. Merchant Bankers and Capital Issues Management - Answer (click here)
2. Merchants of Public Issue Management - Answer (click here)
3. Merchant Bankers Functions - Answer (click here)
4. Features of a debenture - Answer (click here)
5. Kinds of Debentures - Answer (click here)
6. Factors Affecting Capital Structure Decisions - Answer (click here)
7. Types of Capital Market Instruments - Answer (click here)
8. Pricing of The Issue - Answer (click here)
9. Global Debt Instruments - Answer (click here)
10. Popularity of convertible euro bonds - Answer (click here)
11. Preparation of Prospectus - Answer (click here)
12. Prospectus for Public Offer - Answer (click here)
13. General Obligations And Responsibilities Code of Conduct - Answer (click
here)
14. Underwriters - Answer (click here)
15. General Obligations and Responsibilities Code of Conduct for
Underwriters - Answer (click here)
16. Bankers to an Issue - Answer (click here)
17. Code of Conduct for Bankers To Issue - Answer (click here)
18. Brokers To The Issue - Answer (click here)
19. Merchant Banking And Marketing of New Issues - Answer (click here)
20. Offers For Sale Method - Answer (click here)
21. Private Placement Method and its Advantages and Disadvantages -
 Answer (click here)
22. Intial Public Offer (IPO) Method - Answer (click here)
23. Rights Issue Method - Answer (click here)
24. Bonus Issues Method - Answer (click here)
25. SEBI Guidelines - Answer (click here)
26. Book Building Method - Answer (click here)
27. Stock Option of Employees Stock Option Scheme (ESOP) - Answer (click
here)
28. Bought out deals - Answer (click here)
29. FIIs (Foreign Institutional Investors) - Answer (click here)
30. Investment Potential Of NRIs - Answer (click here)
31. Short answers - Merchant Banking Issue Management Introduction -
Answer (click here)

OTHER FEE BASED MANAGEMENT INTRODUCTION

1. Mergers - Answer (click here)
2. Distinction between Mergers vs. Takeovers - Answer (click here)
3. Major Issues of M&A in India - Answer (click here)
4. Portfolio and Management Services - Answer (click here)
5. Functions of Portfolio and Management - Answer (click here)
6. Credit Syndication services - Answer (click here)
7. Credit rating - Answer (click here)
8. Types of Credit Rating - Answer (click here)
9. Mutual Funds - Answer (click here)
10. Types and Classification of Mutual Funds - Answer (click here)
11. Business Valuation - Answer (click here)
12. Short Answers: Fee Based Management - Answer (click here)

FUND BASED FINANCIAL SERVICES

1. Leasing - Fund Based Financial Services - Answer (click here)
2. Types of Leasing - Answer (click here)
3. Advantages and Disadvantages of Lease Financing - Answer (click here)
4. Hire Purchase - Answer (click here)
5. Difference between Hire Purchase and Leasing - Answer (click here)
6. Short Answers: Leasing - Answer (click here)

OTHER FUND BASED FINANCIAL SERVICES

1. Consumer Credit - Answer (click here)
2. Characteristics of Consumer Credit - Answer (click here)
 3. Nature of Consumer Classes In India - Answer (click here)
4. Importance of Consumer Credit In India - Answer (click here)
5. Credit Cards - Answer (click here)
6. Origin of Credit Cards In India - Answer (click here)
7. Types of Credit Cards or Types of Cards - Answer (click here)
8. Real Estate Financing - Answer (click here)
9. Factors Determining the Real Estate Finance Assistance - Answer (click
here)
10. Bill Discounting - Answer (click here)
11. Factoring And Forfaiting - Answer (click here)
12. Features of Factoring - Answer (click here)
13. Types of Factoring - Answer (click here)
14. Forfeiting - Answer (click here)
15. Venture Capital - Answer (click here)
16. Short Answers: Fund Based Financial Services - Answer (click here)

Subject : Banking Financial Services Management

OVERVIEW OF INDIAN BANKING SYSTEM
1. Evolution , Definition and functions of Banking - Answer (click here)
2. Types of banks - Answer (click here)
3. The RBI ACT 1934 - Answer (click here)
4. Negotiable Instruments Act 1881 - Answer (click here)
5. Banking Regulation Act 1949 - Answer (click here)
6. Rights and obligations of a banker - Answer (click here)
7. Overview of Financial statement of banks - Answer (click here)
8. Important Short Questions and Answers: Overview of Indian banking
system - Answer (click here)

SOURCES AND APPLICATION OF BANK FUNDS

1. Sources and Application of Bank Funds - Answer (click here)
2. Important Short Questions and Answers: Sources and Application of
Bank Funds - Answer (click here)

CREDIT MONITORING AND RISK MANAGEMENT

1. Credit Monitorning - Answer (click here)
2. Important Short Questions and Answers: Credit Monitoring and Risk
Management - Answer (click here)
MERGERS DIVERSIFICATION AND PERFORMANCE
EVALUATION
1. Mergers, Diversification and Performance Evaluation - Answer (click here)
2. Important Short Questions and Answers: Mergers, Diversification and
Performance Evaluation - Answer (click here)
3. Diversification of banks - Answer (click here)
4. Mutual funds and Types of mutual funds - Answer (click here)
5. Performance analysis of banks BASEL norms - Answer (click here)
6. Ratio Analysis - Answer (click here)
7. Camels rating - Answer (click here)

HIGH TECH E BANKING

1. High Tech E-Banking - Answer (click here)
2. Important Questions and Answers: High Tech E-Banking - Answer (click
here)
3. Payment System In India - Answer (click here)
4. E-payment and Paper based payments - Answer (click here)
5. Plastic money or Ploymer money - Answer (click here)
6. Forecasting of cash demand at ATMs - Answer (click here)
7. Security threats in e-banking and RBIs initives - Answer (click here)

Subject : Managerial Behavior and Effectiveness

DEFINING THE MANAGERIAL JOB
1. Defining the Managerial Job - Answer (click here)
2. Important Short Questions and Answers: Defining the Managerial Job -
Answer (click here)
3. Methods of Managerial job dimensions - Answer (click here)
4. Managerial Job-Descriptive Dimensions - Answer (click here)
5. Model of Managerial dimensions - Answer (click here)
6. Time Dimensions in Managerial Jobs - Answer (click here)
7. Effective and Ineffective Job behavior - Answer (click here)
8. Functional and level differences in Managerial Job behaviour - Answer
(click here)

DESIGNING THE MANAGERIAL JOB

1. Designing the Managerial Job - Answer (click here)
2. Important Questions and Answers: Designing The Managerial Job -
 Answer (click here)
3. Identifying Managerial Talent - Answer (click here)
4. Selection and Recruitment - Answer (click here)
5. Managerial Skills Development - Answer (click here)
6. Pay and Rewards - Answer (click here)
7. Managerial Motivation - Answer (click here)
8. Effective Management Criteria - Answer (click here)
9. Performance Appraisal Measures - Designing the Managerial Job -
Answer (click here)
10. Balanced Scorecard - Answer (click here)
11. Feedback- Designing the Managerial Job - Answer (click here)
12. Career Management - Answer (click here)

THE CONCEPT OF MANAGERIAL EFFECTIVENESS

1. Concept of Managerial Effectiveness - Answer (click here)
2. Important Questions and Answers: Concept of Managerial Effectiveness
- Answer (click here)
3. Methods of Measuring Managerial Effectiveness - Answer (click here)
4. Current Industrial and Government Practices in the Management of
Managerial Effectiveness - Answer (click here)
5. Effective Manager as an Optimizer - Answer (click here)

ENVIRONMENTAL ISSUES IN MANAGERIAL

EFFECTIVENESS
1. Environmental Issues in Managerial Effectiveness - Answer (click here)
2. Organisational Processes - Answer (click here)
3. Organisational Climate - Answer (click here)
4. Leader - Answer (click here)
5. Group Influences - Answer (click here)
6. Job Challenge - Answer (click here)
7. Competition - Managerial Effectiveness - Answer (click here)
8. Managerial Styles - Answer (click here)

DEVELOPING THE WINNING EDGE

1. Developing the Winning Edge - Answer (click here)
2. Important Short Questions and Answers: Developing the Winning Edge
- Answer (click here)
3. Organisational and Managerial Efforts - Answer (click here)
4. Self Development - Answer (click here)
 5. Negotiation Skills - Answer (click here)
6. Development of the Competitive Spirit - Answer (click here)
7. Knowledge Management - Answer (click here)
8. Fostering Creativity and innovation - Answer (click here)

Subject : Entrepreneurship Development

ENTREPRENEURAL COMPETENCE
1. Entrepreneural Competence - Answer (click here)
2. Important Questions and Answers: Entrepreneural Competence - Answer
(click here)
3. Entrepreneurship concept - Answer (click here)
4. Entrepreneurship as a Career - Answer (click here)
5. Entrepreneurial Personality - Answer (click here)
6. Characteristics, Knowledge and Skills of Entrepreneur - Answer (click here)

ENTREPRENEURAL ENVIRONMENT
1. Business Entrepreneural Environment - Answer (click here)
2. Role of Family and Society in Entrepreneural Environment - Answer (click
here)
3. Entrepreneurship Development Programmes (EDP) - Answer (click here)
4. Government Policies for Small Scale Enterprises - Answer (click here)
5. Small Enterprises in International Business - Answer (click here)
6. Important Short questions and Answers: Entrepreneural Environment -
Answer (click here)

BUSINESS PLAN PREPARATION

1. Business Plan Preparation - Answer (click here)
2. Sources of Product for Business - Answer (click here)
3. Business Pre-feasibility Studies - Answer (click here)
4. Criteria for Selection Process - Business Plan Preparation - Answer (click
here)
5. Ownership Structure and Capital - Business Plan Preparation - Answer
(click here)
6. Budgeting Project Profile Preparation - Answer (click here)
7. Matching Entrepreneur with the Project - Answer (click here)
8. Feasibility Report Preparation and Evaluative Criteria - Answer (click here)
9. Important Short Questions and Answers: Business Plan Preparation -
Answer (click here)
LAUNCHING OF SMALL BUSINESS
1. Financial Planning - Launching of Small Business - Answer (click here)
2. Human Resource Mobilization - Answer (click here)
3. Production and Operation Management - Small Business - Answer (click
here)
4. Marketing and Channel Selection - Small Business - Answer (click here)
5. Growth strategies in small business - Answer (click here)
6. Product Launching - Launching of Small Business - Answer (click here)
7. Incubation - Launching of Small Business - Answer (click here)
8. Venture capital and IT startups - Launching of Small Business - Answer
(click here)
9. Important Questions and answers: Launching of Small Business - Answer
(click here)

MANAGEMENT OF SMALL BUSINESS

1. Monitoring and Evaluation of Small Business - Answer (click here)
2. Industrial Sickness - Management of Small Business - Answer (click here)
3. Effective Management of small Business - Answer (click here)
4. Important Questions and answers: Management of Small Business -
Answer (click here)

Subject : Industrial Relations and Labour Welfare

INDUSTRIAL RELATIONS
1. Industrial Relation - Answer (click here)
2. Important Short Questions and Answers: Industrial Relation - Answer
(click here)
3. Concepts of Industrial Relations - Answer (click here)
4. Importance of industrial relation - Answer (click here)
5. Industrial relations problems in the public sector - Answer (click here)
6. Growth of Trade Union - Answer (click here)
7. Code of Conduct - Answer (click here)

INDUSTRIAL CONFLICTS
1. Industrial Conflicts - Answer (click here)
2. Important Short Questions and Answers: Industrial Conflicts - Answer
(click here)
3. Impacts of industrial relations conflict for a business - Answer (click here)
 4. Causes Of Industrial Disputes - Answer (click here)
5. Strikes and Types of Strikes - Answer (click here)
6. Government Machinery - Answer (click here)

LABOUR WELFARE
1. Labour Welfare - Answer (click here)
2. Important Short Questions and Answers: Labour Welfare - Answer (click
here)
3. Concept of labour welfare - Answer (click here)
4. Objectives of Labour Welfare - Answer (click here)
5. Scope of Labor welfare - Answer (click here)
6. Need of Labour welfare - Answer (click here)
7. Voluntary welfare activities - Answer (click here)
8. Various statutory welfare activities - Answer (click here)
9. Labour welfare funds - Answer (click here)
10. Education and Training Programme - Answer (click here)

INDUSTRIAL SAFETY
1. Industrial Safety - Answer (click here)
2. Important Short Questions and Answers: Industrial Safety - Answer (click
here)
3. Causes of Accidents in Industrial - Answer (click here)
4. Preventing Industrial Accidents - Answer (click here)
5. Industrial Safety provisions - Answer (click here)
6. Provisions Regarding the Safety of Workers - Answer (click here)
7. Industrial health and hygiene Meaning - Answer (click here)
8. Industrial Occupational Hazards and Diseases - Answer (click here)
9. Industrial Psychological problems and Counseling - Answer (click here)
10. Industrial Statutory Provisions - Answer (click here)

WELFARE OF SPECIAL CATEGORIES OF LABOUR

1. Welfare of Special Categories of Labour - Answer (click here)
2. Important Short Questions and Answers: Welfare of Special Categories
of Labour - Answer (click here)
3. Child labour - Answer (click here)
4. Female Labour - Answer (click here)
5. Contract Labour - Answer (click here)
6. Agriculture labour and Differently abled Labour - Answer (click here)
7. Social assistance Meaning of Social Assistance - Answer (click here)
 8. Social security and its implications - Answer (click here)

Subject : Business Ethics Corporate Social

Responsibility and Governance
INTRODUCTION
1. Introduction of Business Ethics - Answer (click here)
2. Characteristics of Business Ethics - Answer (click here)
3. Ethics Theories - Answer (click here)
4. What are the Causes of Unethical Behavior in the Workplace? - Answer
(click here)
5. Work ethics - Answer (click here)
6. Code of Business Conduct - Answer (click here)
7. Public Good - Answer (click here)

ETHICS THEORY AND BEYOND

1. Management of Ethics - Answer (click here)
2. Ethics Analysis (Hosmer Model) - Answer (click here)
3. Analysis of Ethical Problems in Management - Answer (click here)
4. Ethical dilemma - Answer (click here)
5. Ethics in practice - Answer (click here)
6. Ethics for managers - Answer (click here)
7. Role and function of ethical managers - Answer (click here)
8. Comparative ethical behaviour of managers - Answer (click here)
9. Code of ethics - Answer (click here)
10. Competitiveness - Answer (click here)
11. Organizational size - Answer (click here)
12. Profitability and ethics - Answer (click here)
13. Cost of ethics in Corporate ethics evaluation - Answer (click here)
14. Business and ecological / environmental issues in the Indian context and
case studies - Answer (click here)

LEGAL ASPECTS OF ETHICS

1. Politics and Legal Environmental Ethics - Answer (click here)
2. Provisions of the Indian Constitution - Answer (click here)
3. Political Setup - Major characteristics & their implications for business -
Answer (click here)
4. Prominent features of MRTP and FERA - Answer (click here)
 5. Socio-Cultural Environment and their Impact on Business Operations -
Answer (click here)
6. Salient features of Indian Culture and values - Answer (click here)

ENVIRONMENTAL ETHICS
1. Environmental Ethics - Answer (click here)
2. Economic Environment - Environmental Ethics - Answer (click here)
3. Philosophy of economic grow and its implications for business - Answer
(click here)
4. Economic grow - implications for business - Answer (click here)
5. Main features of Economic Planning with respect to business - Answer
(click here)
6. Industrial policy and framework of government contract over Business -
Answer (click here)
7. Role of chamber of commerce and confederation of Indian Industries -
Answer (click here)

CORPORATE SOCIAL RESPONSIBILITY AND

GOVERNANCE
1. Definition, Evolution and need for CSR(Corporate Social
Responsibility) - Answer (click here)
2. Corporate Governance Theories - Answer (click here)
3. Corporate citizenship - Answer (click here)
4. Strategies for Corporate Social Responsibility(CSR) - Answer (click here)
5. Challenges and implementation - Answer (click here)
6. Evolution of corporate governance - Answer (click here)
7. Case Studies on Corporate Social Responsibility and Governance -
Answer (click here)

Subject : International Business Management

INTRODUCTION
1. International Business Management - Answer (click here)
2. Internationalization of Business - Answer (click here)
3. Factors causing Globalization of Business - Answer (click here)
4. Country Attractiveness - Answer (click here)
5. International business environment - Political, Economic and Cultural
environment - Answer (click here)
6. Protectionism and Trade Liberalisation - Answer (click here)
INTERNATIONAL TRADE AND INVESTMENT
1. International Trade and Investment - Answer (click here)
2. Promotion of Global Business - Answer (click here)
3. Role of GATT and WTO - Answer (click here)
4. Mulilateral Trade nogotiations & Agreements VII & IX - Answer (click
here)
5. Challenges for Global Business - Answer (click here)
6. Theories of International Trade & Investment - Answer (click here)
7. RTB Regional trade Block - Types, Advantages and Disadvantages -
Answer (click here)

INTERNATIONAL STRATEGIC MANAGEMENT

1. Strategic Compulsions - International Strategic Management - Answer
(click here)
2. Global Portfolio Management and Global Entry Strategies - Answer (click
here)
3. Organizational issues of international business - Answer (click here)
4. Controlling of international business - Answer (click here)
5. Performance of Global Business and Performance Evaluation System -
Answer (click here)

PRODUCTION MARKETING FINANCIAL AND HUMAN

RESOURCE MANAGEMENT OF GLOBAL BUSINESS
1. Global Production Strategies - Answer (click here)
2. International Location Decisions - Answer (click here)
3. Scale of Operations - Answer (click here)
4. Make-or-Buy Decision - Answer (click here)
5. Global Supply Chain Issues - Answer (click here)
6. Quality Considerations in International Business - Answer (click here)
7. Seven Considerations for International Licensing - Answer (click here)
8. Globalization in Markets - Answer (click here)
9. International Marketing Strategy - Answer (click here)
10. Challenges in Product Development - Answer (click here)
11. Investment Decisions - Answer (click here)
12. Sources of Fund - Answer (click here)
13. Exchange Rate Risk & Management - Answer (click here)
14. Strategic Orientation - Answer (click here)
15. Selection of expatriate managers - Answer (click here)
16. International Training and Development - Answer (click here)
CONFLICT MANAGEMENT AND ETHICS IN
INTERNATIONAL BUSINESS MANAGEMENT
1. Advantages of international business - Answer (click here)
2. Disadvantages of international business - Answer (click here)
3. Conflict in international business - Answer (click here)
4. Sources and types of conflict - Answer (click here)
5. Conflict resolutions processes - Answer (click here)
6. Negotiation - Answer (click here)
7. The role of international agencies - Answer (click here)
8. Ethics in International Business - Answer (click here)
9. Ethical Decisions in International Business - Answer (click here)
10. Important Short Questions and Answers: International Business
Management - Answer (click here)