LEARNER COPY
Pass mark: 60% Possible points: 215 Time allowed: 2 Hours 15 Minutes
Learner Detail:
Date:
1. Dealer History
Directions: Fill in the blanks with the appropriate area. (22)
A. Parts Department B. Emergency Parts Depot C. Parts Distribution Center
1. Denver, Colorado 12. Memphis, Tennessee
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
Learner SAP Number:
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
Learner SAP Number:
5. The first engine designed for use outside of the tractor application (1)
was the ____.
a. 3176
b. D17000
c. 4116
d. 3208
6. Cat Diesel engines are used in ____ original equipment manufacturers today. (1)
a. 9
b. 34
c. 100
d. several hundred
7. The Caterpillar powered M-4 A-6 Sherman Tank used a ____ engine. (1)
a. 3406E
b. D9900
c. 9-cylinder radial air cooled diesel
d. 16-cylinder V with a jacket water aftercooler
8. In 1974 Cat's most popular engine line, the _____ family was introduced. (1)
a. 9900
b. 3400
c. 1100
d. C-10
9. The ____ family was introduced in 1985, having displacements as large as (1)
11,527 cu in. and horsepower ratings up to 7300 hp.
a. 3196
b. 3600
c. C-12
d. 3200
10. The most important part of our product support structure is the: (1)
a. factory
b. dealer
c. customer
d. service training group
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
Learner SAP Number:
5. Respirators should be used when there is a lack of oxygen in the air. (1)
a. True
b. False
6. You should always have your instructor demonstrate potentially dangerous (1)
equipment before you try to use it.
a. True
b. False
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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7. Use Welding Goggles when performing all types of arc welding. (1)
a. True
b. False
8. If you use power tools carefully, wearing eye protection usually is not (1)
necessary.
a. True
b. False
10. Power tools must always be used with safety in place. (1)
11. When you are working on a vehicle, you should constantly think of . (1)
12. When in the shop, if the noise gets above decibels, the technician must (1)
wear ear protection.
14. Wear a whenever you are doing work that will create (1)
dust or other airborne impurities.
15. What should you do if you notice an unsafe condition in the shop? (1)
16. The shop air source should be at a constant pressure of: (1)
a. 25 to 35 psi.
b. 140 to 160 psi.
c. 90 to 100 psi.
d. 200 to 220 psi.
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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18. An agitating type parts cleaner uses ________ to clean the parts. (1)
a. heated oil or grease
b. hot water
c. heated caustics, soaps, or solvents
d. brake cleaner
22. The coupler that connects the tool to the air hose usually screws on. (1)
a. True
b. False
23. A shop lubrication system uses containers of 10 quarts to supply the system. (1)
a. True
b. False
24. Solvent is usually lifted from the drum and pumped into the tank. (1)
a. True
b. False
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
Learner SAP Number:
25. Parts washing solvent can irritate skin. (1)
a. True
b. False
26. Always make sure that the bit in a drill press is tightened by hand before (1)
turning the machine on.
a. True
b. False
27. High Pressure washers have a at the wand to control flow. (1)
28. Maximum Capacity of most oil drain pan carts is gallons. (1)
29. In the fluid removal system removes the oil from the reservoir. (1)
30. The guard on a bench grinder must be adjusted within of an inch from (1)
the abrasive wheel.
1. EPA regulations state that employees are responsible for the adequacy of (1)
eye protection equipment.
a. True
b. False
2. EPA regulations state that hazardous materials must be clearly labeled. (1)
a. True
b. False
3. EPA regulations state that the EPA determines what chemicals are (1)
hazardous.
a. True
b. False
4. EPA regulations limit the amount of hazardous materials that an individual (1)
can use during a calendar year.
a. True
b. False
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
Learner SAP Number:
5. The OSHA Hazardous Communication Standard is commonly referred (1)
to as the:
6. For a substance to be hazardous it must be one of four things. List them: (4)
1.
2.
3.
4.
HAND TOOLS
1. Tools that are of good quality are _____ than "bargain" tools. (1)
a. stronger
b. lighter
c. more dependable
d. easier to use
e. all of the above
f. none of the above
2. A(n) _________ wrench is one that completely surrounds the bolt head or nut. (1)
a. adjustable
b. open end
c. box end
d. pipe
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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3. The _____ punch is used to make a small indentation in metal before drilling a (1)
hole.
a. center
b. drift
c. pin
d. aligning
6. Use files with large teeth on soft material and smaller teeth on hard material. (1)
a. True
b. False
7. If the head of a chisel or punch becomes "mushroomed," the tool must be (1)
discarded.
a. True
b. False
8. "Dead blow hammer" is another name for the rubber mallet. (1)
a. True
b. False
10. The 6-point box end wrench should be used when a bolt head or nut is (1)
extremely tight.
a. True
b. False
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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11. Has soft, light head for delicate blows. A. Ball peen hammer (4)
12. Has one flat face and one rounded end. B. Soft tipped hammer
13. Has large, heavy head for powerful blows. C. Carpenters hammer
14. Has one flat face and one curved claw. D. Sledge hammer
15. A universal joint is a(n) that lets a socket wrench reach around (1)
obstructions.
19. Describe what should be done to a mushroomed head on a chisel or punch. (1)
20. Why shouldn't you hammer on a file or use it as a prying tool? (1)
POWER TOOLS
21. Power for tools used in the shop is provided by: (1)
a. compressed air
b. hydraulics
c. electricity
d. only A and C
e. only B and C
f. all of the above
22. Portable drills used in the shop are rated in: (1)
a. horsepower or amperage
b. chuck size
c. rpm
d. all of the above
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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23. A wire wheel attachment should not be used to clean soft metal or brass (1)
parts.
a. True
b. False
24. Portable wire wheels and grinding discs are rated by rpm. (1)
a. True
b. False
27. Carbon steel is better than high-speed steel for drill bits. (1)
a. True
b. False
29. The must be removed from the chuck before turning on a drill press. (1)
33. Whenever driving screws, we should use a drill with a clutch. (1)
34. An air can be used to grind, polish, make holes, and clean parts. (1)
35. Compressed air is the power source for the wrench. (1)
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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MEASURING TOOLS
36. The tool used to measure small clearances or gaps between parts is (1)
called a _____.
a. vernier caliper
b. feeler gauge
c. ruler
d. hole gauge
37. _________ is used to check the accuracy of precision measuring tools. (1)
a. A ruler
b. Another tool
c. A gauge block
d. A2x4
38. The tool used to measure very small part movements is a dial indicator. (1)
a. True
b. False
40. The conventional measurement system is the most widely used, especially (1)
outside the United States.
a. True
b. False
41. For measurements smaller than 1/64 inch, fractions are the easiest, most (1)
accurate unit to use.
a. True
b. False
42. The blade or wire of a feeler gauge should slightly when pulled (1)
between two surfaces.
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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44. To make very measurements, (1)
a micrometer should be used.
47. A chart can be used to find the decimal and millimeter (1)
equivalents of fractional inches.
49. To measure depth of tire tread on a wheel loader you would use a (1)
PULLERS
50. Pullers are rated by: (1)
a. reach
b. weight
c. spread
d. both A and C
51. When setting up to pull a gear off of a shaft, the forcing screw must be at (1)
least___________ the diameter of the shaft.
a. one-half
b. one-quarter
c. equal to
d. twice
53. Lip type seal pullers usually have three jaws. (1)
a. True
b. False
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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54. A single action cylinder used in pushing application has two hoses. (1)
a. True
b. False
55. When using a hydraulic puller you must first adjust the forcing screw and (1)
then apply hydraulic force.
a. True
b. False
56. When pulling a gear off of a hollow shaft a should be used. (1)
57. When using a lip type seal puller you should place holes in the seal (1)
approximately degrees apart.
58. In order to pull a tapered roller bearing off of an axle you would use a (1)
and a two-jaw puller.
59. Explain in what application you would use a slide hammer puller. (1)
LIFTING TOOLS
60. Which of the following are used to support a vehicle after it has been (1)
raised?
a. Floor jacks
b. Jack stands
c. Transmission jacks
d. Bumper lifts
61. When lowering a load you should: (1)
a. lower the load as fast as possible
b. turn relief valve quickly
c. lower load slowly and securely
d. drive the machine off of the jack
62. Before you lift any load, you must first know the (1)
a. type of load that it is.
b. weight of the load.
c. the internal components by name.
d. length, height, and width of the load.
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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63. It is unsafe to work under a vehicle supported only by a floor jack or post (1)
jack.
a. True
b. False
64. Transmission jacks combine both the screw and lever. (1)
a. True
b. False
66. Adjustable screw heads are used to adjust the total length of the jack after (1)
the start of the lift.
a. True
b. False
67. Cable slings can be used with two broken wires. (1)
a. True
b. False
69. Turn the valve at the base of the jack to lower a load. (1)
70. When a vehicle is supported on jack stands, a technician can roll under it (1)
on a .
71. Explain how to use an eyebolt at an angle to lift a load. (See example) (1)
LOAD
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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FASTENERS
1. Which of the following is not a type of thread used on nuts and bolts? (1)
a. Coarse
b. Metric
c. Medium
d. Fine
3. When tapping aluminum to accept a fastener, use a fine thread for better (1)
holding power.
a. True
b. False
4. In machine work, bolts and nuts are often named after the parts they hold. (1)
a. True
b. False
12. Bolts that have left-handed threads are by turning them (1)
counterclockwise.
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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13. Thread is the same as thread coarseness. (1)
19. Dirt is the main cause of machine wear and damage. (1)
a. True
b. False
20. A seal must wear faster than the parts it is used with. (1)
a. True
b. False
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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21. A solvent may be used to remove a gasket. (1)
a. True
b. False
24. A(n) on a shaft could cut a new seal during installation, causing (1)
it to leak.
26. Use a(n) on all packing rings or seals before installation. (1)
27. are thin cylinders that fit over a shaft surface. (1)
28. Two types of dirt excluding seals that you may find are (2)
and .
29. In Duo-cone® seals, the rubber or rings hold the metal rings together (1)
to form a seal.
30. Describe what will happen if a seal is installed backwards on a shaft. (1)
BEARINGS
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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32. A camshaft uses____________ type bearings. (1)
a. ball
b. sleeve
c. split-half
d. roller
35. Straight roller bearing B. Used for small radial loads (1)
39. Thrust plates F. Used for radial and thrust loads (1)
41. When using an oil heater, special oil with a smoke point of degrees F (1)
must be used.
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
Learner SAP Number:
2. The oil quantity specification for an engine is located in the _______________ (1)
a. cold weather recommendations for all Cat machines
b. engine specification manual
c. operation and maintenance manual
d. parts book
3. The coolant quantity specification for an engine is located in the ____________ (1)
a. parts book
b. operation and maintenance manual
c. engine specification manual
d. cold weather recommendations for all Cat machines
4. The type of oil filter that an engine uses is located in the _________________ (1)
a. engine specification manual
b. operation and maintenance manual
c. cold weather recommendations for all Cat machines
d. parts book
6. Fluid information for equipment that operates in -30 degrees C is located (1)
in the ____________________.
a. engine specification manual
b. operation and maintenance manual
c. cold weather recommendations for all Cat machines
d. parts book
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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1. When all individual components are tested in no particular order, which of (1)
the following troubleshooting strategies is being used?
a. Shotgun approach
b. Thorough search approach
c. System approach
d. Split half approach
4. Place the seven steps of the troubleshooting process in the correct order. (7)
List possible faults
Document repair
Verify repair
5. Who are the three parties responsible for successful product performance? (3)
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A11B(2): SERVICE INDUSTRY CURRICULUM EXAMINATION
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6. Failure analysis facts can be obtained from what three basic sources? (3)
9. Which of the following sources is available through a 1-800 number to assist (1)
dealership technicians with technical questions?
a. Technical Communicator
b. Product Analyst
c. Service Training Instructor
d. Marketing Manager
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