SOLUTION OVERVIEW

Cognitive Workplace Automation

www.nanoheal.com January © 2018 Page 1

 SOLUTION OVERVIEW

Nanoheal dramatically improves IT user experience and

business productivity, and fuels innovation.
In the digital era, it is becoming increasingly important for business leaders to adopt predictive and
proactive automation strategies to manage enterprise-wide devices more efficiently. Nanoheal’s
autonomic (self-managing) platform, with over 300 resolutions / automations, provides unparalleled
services for proactive management, support and security.

“Nanoheal enabled us to automate 90% of our workplace management operations,

that previously was impossible with our existing tools, and
produced a ROI in less than 6 months.”
-- IT Director, Large Financial Services Company

There are few technologies that can produce a ROI (return on investment) in less than 6-months.
And while every business — organizational structure, IT maturity level, market segment, business
model, etc. — is different, Nanoheal’s cognitive workplace automation platform will shift spending from
“run” the business to “grow” the business:

REDUCTION OF PROBLEMS EXPERIENCED BY USERS

Predictive maintenance and repair, and proactive model for fixing new
problems improve IT user experience and reduce problems.

REDUCTION IN TICKETS
Self-healing -- detection, diagnosis and resolution -- of workplace issues
combined with self-service and automation reduce tickets.

FASTER RESOLUTION OF ISSUES

Real-time monitoring and analytics of workplace devices across the entire
enterprise enable IT Execs and IT Pros to identify and fix issues faster.

www.nanoheal.com January © 2018 Page 2

 SOLUTION OVERVIEW

Visibility is good, automating resolution and predictive repair is better.

Just knowing there is a problem at a remote location doesn’t solve anything. Real improvement
requires automation. Automating problem resolution and preventing problems in the first place are
needed to improve IT user experience, increase productivity and foster innovation.

Nanoheal proactively resolves tech support issues before business users know they exist. Never
before has managing tech support issues been this easy. Nanoheal is capable of resolving issues
without any end-user intervention or help desk mediation.

After 6 months reduce tickets by 40% and support costs up to 80%.

Nanoheal enables IT Pros and IT Execs to turn meaningful analytics into cognitive workplace
automation that translate into tremendous savings. Nanoheal transforms and the way workplace
devices are managed and dramatically improves IT user experience and business productivity, which
frees everyone (IT staff and business users) to focus on innovation.

For more information see the Nanoheal ROI Framework.

www.nanoheal.com January © 2018 Page 3

 SOLUTION OVERVIEW

Cognitive Automation
Bridging the gap between policy-based (finite rule set) and cogni9ve (ability to learn) automa9on.

Cognitive computing is the simulation of human thought processes. It involves self-learning systems
that use data mining, pattern recognition, and so on. The goal of cognitive computing is to create
automated IT systems that are capable of solving problems without requiring human assistance.

Cognitive automation tools are trained, not programmed. Cognitive systems process information by
comparing current data to a teaching set of data. The more data the cognitive system is exposed to,
the more it learns, and the more accurate it becomes over time.

Even with the promise of cognitive automation, at end of the day there are always some rules (policies)
that need to be followed in large organizations. Nanoheal bridges the gap between policy-based (finite
rule set) and cognitive (ability to learn) automation.

Nanoheal’s central knowledge base is pre-packaged with over 300 (resolution / automation) policies.
Those policies are downloaded by the autonomic agent and stored in a local knowledge base as
teaching data. The autonomic agent continually mines a broad set of environment data and augments
the local policies to make smarter decisions on the workplace device. Furthermore, the autonomic
agent refines the way it processes data and looks at patterns to become capable of anticipating
problems and applying resolutions.

Nanoheal’s script-less execution architecture enables the combination of centralized policy

management and cognition (the ability for the autonomic agent to learn) from workplace devices. This
self-managing capability significantly reduces both the complexity and cost of managing medium and
large enterprises.

Nanoheal allows you to easily access, control, manage, monitor and optimize information technology
and security across physical, virtual, mobile and IoT workplace devices.

Autonomic Computing
Self-healing and predic9ve maintenance and repair.

Autonomic computing refers to the self-managing characteristics of distributed computing resources,

adapting to unpredictable changes while hiding complexity from operators. Autonomic computing is
typically modeled using two main control schemes – local and central – with sensors (for self-
monitoring), effectors (for self-adjustment), knowledge and adapter for exploiting policies based on self
and environment awareness.

www.nanoheal.com January © 2018 Page 4

 SOLUTION OVERVIEW

Nanoheal’s autonomic agents monitor workplace devices locally and utilize a local knowledge base to
effect self-adjustment, a.k.a., self-healing and predictive maintenance and repair. Nanoheal’s central
knowledge base is pre-populated with over 300 resolution / automation policies. The autonomic agent,
through continuous active monitoring is able to detect problems, identify the root cause, and trigger
resolutions for self-healing. In addition, the autonomic agent uses data mining techniques to determine
what is normal and abnormal to predict when maintenance and/or preventative repair should be
performed to avoid those problems in the first place.

Using disk space as an example for self-healing, the autonomic agent detects that an operation has
failed, is able to determine that the root cause is insufficient disk space and is able to resolve the issue
by emptying the file system wastebasket. For predictive maintenance and repair, the autonomic agent
has learned that operations on this workplace device fail when free disk space drops below a certain
level and automatically empties the file system wastebasket to prevent future failures.

Autonomic (Self-managing) Platform

Nanoheal’s patented autonomic (self-managing) platform
uniquely combines real-time monitoring, analytics, local
knowledge base and script-less execution engine to
automate workplace management, improve business
productivity and fuel innovation.

The platform provides self-healing, real-time analytics,

predictive maintenance and repair, self-service, and
script-less automation services for physical, virtual,
mobile and IoT workplace devices. Nanoheal provides
unparalleled automation, support, security, and a
consistent self-service experience for business users.

The Nanoheal platform uses a distributed local knowledge base to scale with minimal server
requirements. It uses the server for updates, configuration, escalations and analytics to continuously
improve predictions, resolutions and automations.

IT Pros leverage Nanoheal’s analytics to add new resolution / automation policies to the central
knowledge base. These policies are automatically downloaded by the autonomic agent, stored in a
local knowledge base, and then augmented using data mining to make smarter decisions on the
workplace device. Nanoheal’s script-less execution architecture enables the combination of centralized
policy management and cognition (the ability for the autonomic agent to learn) from workplace

www.nanoheal.com January © 2018 Page 5

 SOLUTION OVERVIEW

devices. This self-managing capability significantly reduces both the complexity and cost of managing
medium and large enterprises. The platform has three major components:

Autonomic Agent component

The autonomic (self-managing) agent is installed on every supported device on a customer’s network.
The agent performs the detection, diagnosis, and resolution cycles, and also automates system
administration and management activities. The agent includes a compact and portable browser that
gives you a host of functions to manage manually. All agent activities and events are updated to the
server for your review. Because the resolution database resides locally on the device, even when the
device is off-line, all maintenance and management is periodically performed by the agent.

Server component
The server is a suite of applications that run on a system that is located on-premise (at the customer
site), SaaS, or at the hosted solution provider’s location for high availability and convenience. Nanoheal
server applications are browser based and can be accessed via secure HTTP (port 443) from anywhere
on the Internet. They give users access to the event log and asset databases, and with over 300
resolutions / automations to choose from provides unparalleled proactive management and support.

Dashboard Component
Dashboard is a two-pane interface via which you can view analytics and current status of all your
workplace devices across, on all of your sites . The dashboard lets you quickly identify problems, drill
down and determine the root cause. You can view current status, security, resources, events, and
maintenance status of all your workplace devices, and take appropriate corrective actions with one-
click of the mouse.

www.nanoheal.com January © 2018 Page 6

 SOLUTION OVERVIEW

Nanoheal’s ”All-in-One” solution allows one to easily access, control, manage, monitor and optimize
information technology and security across physical, virtual, mobile and IoT workplace devices.

Nanoheal Capabilities
• Availability monitoring • Network discovery
• Remote control • Windows event log tracking
• Support automation • User access control
• Intrusion protection • User information management
• Anti-virus management • System maintenance
• Patch management • Policy enforcement
• Asset management • Software provisioning
• Software updates • Software metering
• Specific problem alerts • General system management
• Resource monitoring • General problem diagnosis
• Performance monitoring • General problem resolution
• Registry management • Internal product maintenance
• Service management • Windows troubleshooting

Nanoheal’s comprehensive set of workplace management tools are easy to configure and can
integrate with traditional tech support tools, and (more importantly) can leverage those tools in
resolution / automation tasks.

For information about supported platforms and resource requirements see the Nanoheal Fact Sheet.


www.nanoheal.com January © 2018 Page 7

 SOLUTION OVERVIEW

Automated Update Management Problem Management Host Intrusion Prevention

• On approval/automated patch installation • Password Lockout Resolution • System Hardening
Proactive Support Automation

• Test environment support • Print Queue Problem Resolution
• Group management within & across sites • Auto Fix Changes In System Date &
• On demand installation option Time
• Updates removal function • Auto Fix Difference Between
• Real time tracking & status reporting System & Time Server Clock
• User notification scheduled / on-demand • Network Connectivity Status
• Configurable update download & propagation
Automated System Maintenance
Anti-Virus Security Management
• Disk defragmentation
• Multiple anti-virus management
• Scandisk
• Automated AV definition management
• Folder and file clean-up
• Automated virus scan & update management
• Clock synchronization
• Slow clock reset
• Scandisk and Chkdsk file clean-up
• IE Browser Optimization
• Automated protection against new
viruses, spyware, adware, and
system hijacking
• Startup Management & Control
• Intrusion Protection & Control
• Program Execution Control
Data Leak Prevention
• Network Packet Filtering
• URL Blocking
• E-Mail Download Filtering
• File Download Filtering
• Directory & File Protection
• Port Probe Detection
• Windows Security Management

Nanoheal is pre-packaged with over 300 resolutions / automations (illustrated above) for proactive
support automation.

Self-Healing
The autonomic agent can take
corrective action (resolution) in
response to a wide variety of data
sources including:
• Dialog box popups that appear on
users’ screens.
• Events including System, Application,
Security or Setup sections of
Windows Events. This is helpful to
track any app crash based issue and
to deploy a pre-configured solution
for it too.
• Files, such as, log files and
configuration files.
• Initiation or termination of a process.

www.nanoheal.com January © 2018 Page 8

 SOLUTION OVERVIEW

Predictive Maintenance & Repair

Nanoheal is packed with over 300 resolutions / automations. Utilizing real-time analytics, IT Execs can
enable and/or create custom predictive maintenance & repair automations and proactively prevent
problems from happening in the first place.

IT Execs and IT Pros can identify problems and determine how best to prevent them in the first place
either through preemptive maintenance & repair or best practices. Take for example a car radiator
hose. Rather than wait for it to break the manufacturer recommends replacing it at 50,000 miles to
avoid the failure in the first place.

Below are some workplace device examples:

• Restart application
services periodically to
ensure availability.
• Performance tuning and
resource optimization of
operating system.
• Application maintenance
and repair such as clean
cache, verify settings,
version management,
subsystem availability,
service status
management, etc.
• Security compliance and
policy management such
as ensuring security
software is running,
operating system is
patched, policies are
working, etc.
• Block unauthorized
shadow IT cloud-based
services.
• Replace battery or disk
drive before total failure.


www.nanoheal.com January © 2018 Page 9

 SOLUTION OVERVIEW

Device Protection
Nanoheal includes resolutions / automations that can protect workplace devices from external threats
and accidental or poor user security behavior, including use of shadow IT cloud-based services (that do
not go through central IT’s vetting process). Even when the device is not connected to the network the
autonomic agent can:
• Prevent unauthorized
registry key changes
and/or restore to the
previous or desired
value.
• Protect service status
ensuring the service is
not stopped or
disabled and that it is
running.
• Protect files and
folders on the
endpoint local drives
from unauthorized
changes, so that
important
configuration files
cannot be altered,
replaced or deleted by
any user or software.
• Essential processes
are always running
and blacklisted
process are always
blocked.

www.nanoheal.com January © 2018 Page 10

 SOLUTION OVERVIEW

Data Leakage Protection (DLP)

Nanoheal provides several ways to prevent data leakage from workplace devices. With its own USB
and Network drivers, Nanoheal can filter and report the data being transferred on USB devices and
across the network:

USB filter:
• Complete lock down of USB
devices
• Password control on USB
• USB usage for power only
• USB storage for specific
device
• One direction data transfer

Network filter:
• Complete URL blocking
• Keyword based blocking
• Email attachment filtering
• File extension based upload
and download blocking

www.nanoheal.com January © 2018 Page 11

 SOLUTION OVERVIEW

Problem Detection & Diagnosis Change Detection System Management

Assisted Support Automation

• Fault Detection • Software Installation & Removal • Scheduled Program Execution

• Process Creation & Completion
Detection
• Executables Detection
• Windows Event Log Change
Detection
File Management
• File Distribution & Retrieval
• Content Distribution & Retrieval
• Content Distribution & Retrieval
• Executable Usage Profiler
• File Change Detection
• Directory & File Protection
• Printer Installation & Removal
Network Configuration
• Registry Change Detection
• MS Internet Account Detection
• MS Internet Explorer History Folder
Creation
Resources Monitoring
• Processor utilization
• Memory utilization
• Paging performance
• Disk capacity
• Disk performance
• System Restart & Shutdown
• Client Start-Up & Shutdown
• Printer Installation & Removal
• Client Auto-Deployment
• Restore Point Creation
• Sequential DART
Software Provisioning and
Metering
• Software Provisioning

The autonomic agent helps IT Pros discover (hidden) problems through wide variety of data sources
(show above) and mechanisms and supports integration with external tools. The data is reported in
real-time to the server and aggregated in the dashboard so that IT Pros and IT Execs can prioritize,
diagnose and fix them.

Once a one-click resolution has been verified IT Execs can reduce tickets from business users through
self-healing, self-service and/or predictive maintenance & repair.

www.nanoheal.com January © 2018 Page 12

 SOLUTION OVERVIEW

The combination of Nanoheal self-healing, self-service, predictive maintenance and repair, and task
automation generally is able to reduce tickets by 40% to 75% (see tickets per device/month below).

Nanoheal’s real-time analytics can even help identify “super” tickets (problems) before end-users call
the help desk and thus help reduce time to resolution for Level 2-3. Nanoheal’s ability to analyze and
discover the under reporting of tickets also helps IT Execs prioritize (hidden) problems.


www.nanoheal.com January © 2018 Page 13

 SOLUTION OVERVIEW

One-Click Resolution
Nanoheal helps IT Pros discover (hidden) problems, and prioritize, diagnose and fix them. Once a One-
Click resolution has been verified IT Execs can automate through self-healing, self-service and/or
predictive maintenance & repair.

Nanoheal includes over 300 resolutions / automations, which can be duplicated and customized to fit
any estate, while providing the following benefits for the service desk and IT Pros:

• Fix problems without involving

business users.
• Troubleshoot and fix problems
without taking remote control of
the workplace device.
• Templated resolutions include
best fit fix, and ensure
consistency and quality.
• One-Click resolutions reduces the
skill level required to diagnose
problems.
• One-Click resolutions reduces the
time to fix problems.


www.nanoheal.com January © 2018 Page 14

 SOLUTION OVERVIEW

Asset & Inventory Tracking Remote Access Service Monitoring & Management
Traditional Support

• Full DMI & WMI Support • UltraVNC One-Click RC • Process Shutdown/Restart

• Detailed Hardware Software
• Unregistered Executables Tracking
• Network & application configuration
• System operation information
• Unlimited user defined fields
• Change reporting
• Citrix GoTo Assist Integration • Service Restart (MS Windows NT4,
• LogMeIn and GoToAssist 2000, XP, And Server 2003)
Ticketing System • Web Application Monitoring
• Auto Task Integration
• Customizable Integration
• Knowledge Base

Nanoheal includes a comprehensive set of workplace management tools, can integrate with traditional
tech support tools (see above) and, more importantly, can leverage those tools in resolution /
automation policies.

Discovery
You can’t manage what you don’t see. The autonomic agent collects essential hardware, software,
health, DMI (desktop management interface) and WMI (Windows management interface) information
from workplace devices and creates local baselines for learning and sends it to the server for analysis
and reporting. Nanoheal supports a variety of reporting formats and can push discovery data to a
external CMDB (configuration management database).

www.nanoheal.com January © 2018 Page 15

 SOLUTION OVERVIEW

Patch Management
Nanoheal features a robust patch management capability for Microsoft products. Nanoheal can work
independently by managing patch policies on PCs using the Microsoft update server or can integrate
with the Organization’s WSUS / SCCM server.
IT Execs can define the detection, download and install timings of patches on workplace devices.
With Nanoheal’s “Cooperative Support” technology, each PC with the patch installer, becomes a local
distribution point for other PCs on the network. This removes the requirement for a distribution point
infrastructure and dramatically reduces WAN bandwidth.
IT Pros can define the restart behavior of PCs after patches are installed.

Software Delivery
Nanoheal provides a distribution module, which can be used to distribute multiple type of content
(software installers, generic files, commands, legacy software) on multiple platforms (Windows, Linux,
MAC, Android, iOS)

With Nanoheal’s “Cooperative Support” technology, each endpoint with the distributed content,
becomes a local distribution points of other machines on the network. This reducing WAN utilization
and removing the requirement of distribution point infrastructure.

Nanoheal allows you configure “positive” and “negative” keywords, which Nanoheal can use to
process the installation screens and automate the installation process. Nanoheal provides explicit pre
and post installation checks to ensure that the distribution success reporting is not based on return
codes, but a validated install condition.

Other Tools & Data

Nanoheal’s autonomic (self-managing) platform can integrate other tools and data in resolutions and
automations providing IT Pros and IT Exec virtually unlimited potential for productivity and innovation.


www.nanoheal.com January © 2018 Page 16

 SOLUTION OVERVIEW

Nanoheal Solution
The Nanoheal solution is comprised of a modular
set of software subscription services with annual
pricing based on the number of devices
(desktops, mobile and IoT devices) under
management.

The NanoView module (only) is available for

assessment services, billed monthly, based on
the number of devices under management.

Below is the list of Nanoheal modules.

Each module is available separate, but all require
the NanoView (base) module as prerequisite.

NanoView - base NanoFix - autonomic agent self-healing, predictive maintenance

module of the platform; and repair capabilities, and proactive support user interface, and
required for any reactive support automation tools.
implementation.
Collects, correlates,
and proactively monitors NanoReset - self-service password reset interface. support
machine data. automation tools.
Provides real-time
automated alerts, so IT
NanoStore - provides an app store interface and management
Pros know of device
system for PCs and mobile devices.
issues that need
attention and real-time
analytics, so IT Execs can NanoBlock - mobile device management suite that includes
make smarter decisions capabilities to manage and monitor performance, track
and drive continuous expenses related to utilization, enforce device policies, and
improvement. lockdown device capabilities (Kiosk mode).

Contact an authorized Nanoheal partner for assistance.


www.nanoheal.com January © 2018 Page 17

 SOLUTION OVERVIEW

Conclusion
In the digital world, business models are re-invented every day, and the reliance on more scalable and
flexible IT solutions is increasing.

Nanoheal’s workplace automation platform dramatically improves IT user experience and business
productivity, and fuels innovation. When an organization is able to deploy workplace devices and
services more rapidly in this digital economy, it can create differentiated experiences which, in turn
creates high value for customers and for the organization. 

Implementing workplace automation accelerates the value realization process and can create a
competitive advantage for any organization. Once an autonomic platform has been implemented
across the estate, IT Execs can easily measure the KPI improvement and cost savings as well as the
impact to business productivity and innovation.

For more information see the Nanoheal ROI Framework.

About Nanoheal
Nanoheal provides cognitive workplace automation for medium and large enterprises. Nanoheal dramatically improves IT
user experience, business productivity, and fuels innovation. The company’s patented autonomic (self-managing) platform
provides self-healing, real-time analytics, predictive repair and maintenance, self-service, and script-less automation
services for physical, virtual and mobile workplace devices. Nanoheal operates worldwide through its network of
authorized Service Integrator and MSP partners. Nanoheal by HFN Inc., is privately held and headquartered in Lehi, Utah.

www.nanoheal.com January © 2018 Page 18