1.

0 INTRODUCTION

1.1 BACKGROUND OF STUDY

Statistics is the science methods of collecting, organizing, presenting, analysing and

interpreting data. Based on the analysed data, conclusion can be drawn on the characteristics
of the population and decision can be made for future action. The steps of statistical analysis
involve collecting information, evaluating it, and drawing conclusions. User’s satisfaction is a
marketing term that measures how products or services supplied by an organization meet or
surpass the user’s expectation. User satisfaction surveys will help the organization to measure
satisfaction by identifying unhappy users and help to find the potential advocates. To learn
more about statistics, the researcher want to investigate the UiTM Kelantan students’
satisfaction towards Perpustakaan Tengku Anis (PTA). Most students in UiTM Kelantan will
spend their times at PTA by doing assignments, having group discussion and searching for
materials to study. The question is, how satisfy of the students on the services provided by
PTA and what is their overall satisfaction based on the users’ experiences? Here, we include
some analysis of the study about this.

1.2 OBJECTIVES OF STUDY

 To study the Universiti Teknologi MARA (UiTM) Kelantan students’ satisfaction

towards Perpustakaan Tengku Anis (PTA).

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 2.0 METHODOLOGY

2.1 DESCRIPTION OF DATA

2.1.1 Population

All the students of Universiti Teknologi Mara, Machang.

2.1.2 Sample

30 students of Universiti Teknologi Mara, Machang

2.1.3 Sampling Technique

Non-Probability Sampling Technique is any procedure in which elements will not have
the equal chance of being included in a sample. Non-probability sampling technique is used
when sampling frames are difficult to obtain. Performing non-probability sampling is
considerably less expensive than doing probability sampling, but the result are of limited value.
For our findings, we will use Convenience Sampling.

Convenience sampling is referred as accidental sampling. It is not normally representative of

the target population because sample units are only selected if they can be accessed easily
and conveniently. Basically, respondent are selected because they happen to be in the right
place at the right time.

2.1.4 Data Collection Method

Data collection is important because analysis and conclusion rely on it. That is why the
analysis and validity of the data depends upon the contents and how the data is collected. For
our findings, we will use direct questionnaires.

Direct questionnaires is a written or printed list of questionnaires to be answered by a number

of people. The main goal of a questionnaires is to obtain a meaningful responses that will be
of aid in the decision making process. Questionnaires can be distributed by hand or by post.
Frequently they are used in interviewer with a set list of questions to ask.

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2.1.5 The Description Of The Variable

Variable Type Of Variable Scale Of Measurement

Gender Qualitative Nominal Scale

Students’ Part Qualitative Ordinal Scale
Faculty Qualitative Nominal Scale
Satisfaction Towards PTA’s Qualitative Nominal Scale
Service
Satisfaction Towards PTA’s Qualitative Nominal Scale
Surrounding
Ratings Qualitative Ordinal Scale

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2.2 METHOD OF ANALYSIS

For our method of analysis, we will use Descriptive Statistics such as Pie Chart and Bar
chart : -

Bar chart

 A bar chart is a graph with rectangular bars. Each bar’s length or height is proportional
to the bars’ represented values. In other words, the length or height of the bar is equal
to the quantity within that category. The graph usually shows a comparison between
different categories. Although the graphs can technically be plotted vertically or
horizontally, the most usual presentation for a bar graph is vertical. The x-axis
represents the categories; The y-axis represents a value for those categories. A bar
graph is useful for looking at a set of data and making comparisons. Bar charts can
also represent more complex categories with stacked bar charts or grouped bar charts.

Pie Chart

 A Pie Chart is a type of graph that displays data in a circular graph. The pieces of the
graph are proportional to the fraction of the whole in each category. In other words,
each slice of the pie is relative to the size of that category in the group as a whole. Pie
charts give you a snapshot of how a group is broken down into smaller pieces. In order
to make a pie chart, you must have a list of categorical variables (descriptions of your
categories) as well as numerical variables.