INFORMATION ABOUT THIS COURSE

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INTRODUCTION

This course is designed to be the required core course for the 2013 On-Line AMT AWARDS program. The course
will provide each participant with maintenance human factors information in accordance with viewpoints expressed
in the FAA Maintenance General Handbook (FAA-H-8083-30) Chapter 14, Human Factors.

Before beginning the course, you can click on the Related Media Link below to download a copy to review and
reference as the course progresses.

COURSE OBJECTIVES AND OVERVIEW

The objective of the course is to lead an AMT technician through human factors definitions and to provide tangiable
ways that you can implement and utilize your knowledge about human factors when you return to your maintenance
hangar.

There is a short section about the evolutionary study of human factors. Then the course introduces two basic types
of human error: unintentional and intentional. Finally, the course provides guidance about where to access additional
human factors information.

The course includes several videos featuring the FAA's Chief Human Factors Scientist, Dr. Bill Johnson as he and his
cohort Dagmar provide details about aviation maintenance human factors.

There is a section in the course where the learner is allowed to explore the various human factors known as the Dirty
Dozen. This content follows the FAA AMT Handbook very closely and provides specific safety net suggestions for
each of the human factor elements discussed.

The course also includes an activity where you can apply your human factors knowledge. It utilizes a hangar safety
scenario similar to some circumstances you might have already experienced. Lessons learned from these activities
can be taken directly to your maintenance hangar and immediately put to work.

The course ends with a discussion about the importance of safety-nets that protect against the potential negative
consequences of human factors and emphasizes the notion that when a mechanic is involved in an intentional human
error, the potential for unsafe conditions, incidents, and accidents is greatly increased

The last slide in the course introduces and reinforces the "Zero Violations" campaign that began last year in some
FAASTeam locations.

A copy of the "ZERO VIOLATIONS" poster is available for download by clicking on this Related Media link
below. Feel free to print this poster in any size you like. Hang the poster on bulletin boards in your hangar and
make copies that can fit in your tool boxes. Give copies to your co-workers.

COURSE CREDIT

To receive appropriate course credit for this course you must:

 Have an account on FAASafety.gov

 Be logged into that account
 Be enrolled in the course
  You must visit each chapter of the course, using the navigation bars at the top or bottom of each screen,
and complete all the course material found on each.

NOTE: Some links may take you to other sites or open windows on top of the course window. You will need to return
to this course on FAASafety.gov to complete the exam. This might be as simple as closing all the additional windows.
However, you may find it necessary to return to FAASafety.gov, log in again, and then "continue" the course from the
Course List.

 Upon completion of the review section the button will turn blue indicating you are ready to start the
examination.
o We want you to pass, so you will be able to retake the exam if you do not pass the first time.
o Upon successful completion of the exam you are given the appropriate course credit automatically.

AVAILABLE RELATED MEDIA FOR THIS COURSE

Related Media for this Section

FAA-H-8083-30 AMG HANDBOOK, CHAPTER 14, HUMAN FACTORS

AMT_Handbook_Addendum_Human_Factors.pdf(5.92 MB)

ZERO VIOLATIONS POSTER

ZV Slogan.jpg(101.29 KB)

Chapter 1
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Course Links

This portion of the course is done by completing an interactive course designed using Flash. Begin this
course by clicking on the link below or cut and paste it into your web browser. This course may be
narrated so make sure your speakers or headset are plugged in and turned on and volume is set
according to your needs. You may start and stop this course as many times as you need to complete it.
Some slides contain additional information, in the notes section, that may help you in your understanding
of the events or situations talked about in the course.

Remember to follow the “Course Credit” instructions in the Introduction or Review sections of
this course, before you begin, to receive appropriate AMT Awards Program or WINGS – Pilot
Proficiency Program credit.

Some may find it necessary to cut and paste the following link into their browser address line.
 http://faasafety.gov/files/helpcontent/courses/AMT2013/launcher.html

COURSE REVIEW AND SUMMARY

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We hope that by completing this course, you have gained insight into why it is so important for aviation mechanics to
be aware of and respect the many human factors that affect our ability to perform safely. In particular, we hope that
you will take advantage of the human factors mitigation strategies and safety tools we have suggested. Above all
else, we hope that you have tried on your human factors spectacles and taken a glimpse at how important it is to
embrace and believe in the zero violations way of thinking; not only for yourself, but also for your co-workers and the
many aviation maintenance organizations that make up our industry.

The purpose of this review is to remind you what was covered in the course and to prepare you for the
test. Spending a few minutes to reflect on what was taught in the course will greatly increase your ability to recall
what you have learned and improve your ability to select the correct answers on the test. Of course, downloading,
printing out, and reviewing the AMT General Handbook FAA-H-8083-30, chapter 14, Human Factors will greatly aid
your ability to internalize and actualize this information.

Here are some of the important points made in the course:

First the course introduced what human factors are, and how the different specializations of research, psychology,
engineering and science have combined and reinforced the ways we approach the human factors equation. The
course visited the history and evolution of maintenance human factors and provided some insight about who the
players have been along the way as the study of maintenance human factors has matured.

In the course, we discussed each of the Dirty Dozen human factors and suggested mitigation strategies and safety
nets that can be utilized to protect you, your maintenance organization, the aviation maintenance industry, and the
flying public from the negative consequences that can occur when unintentional human factors become causal
factors for occurrences, incidents, and accidents.
We introduced tangible ways that a mechanic can utilize the human factors information. The PEAR model suggested
a quick and easy way to remember the four important areas of human factors associated with creating a safe aviation
maintenance industry.

We spent time to discuss and clarify the differences between unintentional and intentional human errors and qualified
the intentional human error as a violation. Then we explained why the violation error is so dangerous and why it is so
important to recognize when you feel the need to make the decision to be involved in a violation or not. Hopefully, we
have provided you with enough food for thought that you will always choose not to violate.

The course used a hangar safety scenario to demonstrate how rationalizations can make it too easy to forget about
human factors and why it is important to never forget the safety-nets that are put in place to protect from the negative
consequences of unintentional human errors. We emphasized that those safety-nets come in many forms
including policies, procedures, regulations, and best practices. But in order for them to work, they must be
unconditionally used. When safety-nets are found to be ineffective, they need to be changed; but we must use them
in order to learn when they are not doing their intended job. When they do not work, it must be reported so they can
be made more effective.

We gave you some on-line resources where you can get more information about maintenance human factors and
offered new ways you can look at the human factors in your hangar as soon as you go back.

Please take the time to review this course as many times as you like. Talk about what you have learned from this
course with your co-workers, supervisors, and company management. Get involved in helping our industry realize
that ..... “Safety Begins with Zero Violations”.
COURSE CREDIT

To receive appropriate course credit for this course you must:

 Have an account on FAASafety.gov

 Be logged into that account
 Be enrolled in the course
 You must visit each chapter of the course, using the navigation bars at the top or bottom of each
screen, and complete all the course material found on each.

NOTE: Some links may take you to other sites or open windows on top of the course window. You will
need to return to this course on FAASafety.gov to complete the exam. This might be as simple as closing
all the additional windows. However, you may find it necessary to return to FAASafety.gov, log in
again, and then "continue" the course from the Course List.

 Upon completion of the review section the button will turn blue indicating you
are ready to start the examination. Upon successful completion of the exam you are given the
appropriate course credit automatically.