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Course Syllabus

Mildred Elley--Albany, NY Campus, 855 Central Ave, Albany, NY 12206-1513

Course Title: Office Information and Management Systems

Course Number: BM 222

Course Description: This course concentrates on two tools of efficient office information and management systems:
electronic communications and project management. In the first part of this course, students will
concentrate on learning both fundamental and advanced tools of an electronic mail client
software package, as well as business protocol for electronic communications; the second part
will concentrate on the process of establishing a system for efficient project management.
Pre-requisite(s): None Co-requisite(s): None

Instructor: Katie O’Connor,; hours by appointment

Academic Term: Summer I, 2018/19; May 21 – July 15, 2018

Department Chair: Wendi Enright, Room 209,, 518-786-0855 ext. 1215

Course Schedule/Room: Tuesdays/Thursdays 6:00 – 8:50 pm, Room 219

Delivery mode: Residential Blended Full distance education

Credit or Clock Hours: Lecture/Lab/Clinical: 3/0/0

Unit of Academic Measurement Semester Clock

(Check one of the following Boxes) ☒ ☐
Lecture Hours 45
Lab Hours 0
Externship/Internship Hours 0
Total Contact Hours 45
Total Credit Hours 3 N/A

Out of class hours: Mildred Elley believes in the success of our students. Each course necessitates that students prepare
for the class outside of the scheduled course times. Using the National Survey of Student Engagement (NSSE) data analysis
from 2016, the institution has determined that students’ preparedness for a 3-credit class relies on spending an average
of 13 hours out of class studying, reading, writing, doing homework or lab work, analyzing data, rehearsing, and on other
academic activities. Page 1 of 8 Last Revised April, 2018

Course Syllabus

Textbooks/Resources/Supplies Required Optional

Cassidy, Kreitner, Vanhuss. Administrative Management – Setting People up ☒ ☐
for Success; Cengage Learning, 2015. ISBN: 9781133365174
Textbook (s)
Freund, Hoisington; Cengage Learning, 2017. Microsoft Outlook 2016 ☒ ☐
Complete. I
☐ ☐

Performance Objectives: Upon successful completion of this course, the student will be able to:
 Discuss the protocol for electronic business communications, and demonstrate development of appropriate business
communication style through projects and assignments completed in this course.
 Effectively manage an electronic mail client (Microsoft Outlook 2010), and demonstrate knowledge of the following user
o Launch, minimize, and close the program.
o Change Outlook view and manipulate reading panes.
o Create, compose, send, resend, and save e-mail messages.
o Attach files and messages to e-mail
o Personalize messages with signatures.
o Utilize automatic reply features
o Use advanced messaging options.
o Use the folder system in a logical fashion, and manage e-mail through folders.
o Utilize the Rule Wizard for advanced communications.
o Manage Contacts folder; add, change, and delete contact through manual entry and shortcuts.
o Create and manage distribution lists.
o Manage multiple Calendars and events within the program.
o Create, store, and backup Outlook data files.
o Categorize Outlook items for efficient tracking and retrieval.
 Discuss the procedures and tasks for effective project management.
 Analyze project management steps and communicate these effectively.
 Utilize project management forms.

Instructional Methods: This course incorporates lecture/discussion and laboratory activities.

This course is designed to include a variety of active learning activities. These activities aim to involve the students in
the learning process and help them to remember, describe, explain, apply, analyze, and critically evaluate material
covered. Such activities may include: instructor- and student-led discussions; group and individual projects and
exercises; “think-pair-share” exercises; student-led review sessions; analysis and reactions to videos, articles, and news
items; instructional games; collaborative learning groups; keeping journals or logs; short presentations and/or
speeches; simulations; field trips and/or guest speakers; and others.

Success in a course with a lecture/discussion component requires active engagement in all classroom activities as well
as outside preparation for the class. On average, the student is expected to spend two hours reading textbooks and
articles, reviewing class notes, preparing questions for the next class session, and working on projects and assignments
outside of the classroom per every hour spent in in-class lecture/discussion activities.

Success in a course with a laboratory component requires regular participation in and completion of laboratory
assignments as well as outside preparation for the lab. On average, the student is expected to spend one hour reading
laboratory manuals, reviewing lab procedures and notes, and analyzing results of previously completed laboratory
assignments outside of the classroom per every two hours spend in in-class laboratory activities. Page 2 of 8 Last Revised April, 2018

Course Syllabus
Class Schedule* / Topical Outline:

Class Schedule* / Topical Outline

Week/Dates Topic Readings/Assignments
Admin Management Introduction to the course; syllabus and grading review;
Chapter 1: Management Career Paths instructor and student expectations
Chapter 2: Functions, Theories, and Best Read: Admin Management: Chapters 1 & 2
Week One: Microsoft Outlook 2016: Chapter 1
Microsoft Outlook 2016, Chapter 1 Assignments: per Instructor
Project: Ted Talks online Estimated 13 hours out of class time for homework,
reading and studying
Read: Admin Management: Chapter 4
Admin Management Microsoft Outlook 2016: Chapter 1
Chapter 4: Leadership Essentials Quiz: Admin Management Chapters 1 & 2
Week Two: Microsoft Outlook 2013, Chapter 1 Assignments: per Instructor
Project: Ted Talks online Estimated 13 hours out of class time for homework,
reading and studying
Admin Management Read: Admin Management: Chapter 6
Chapter 6: Planning, Goal Setting, and Microsoft Outlook 2016: Chapter 2
Week Three: Achieving Results Quiz: Admin Management Chapters 4 & 6
Assignments: per Instructor
Microsoft Outlook 2013, Chapter 2
Create Mail Chimp Accounts/Email Blasts Estimated 13 hours out of class time for homework,
reading and studying
Read: Admin Management: Chapter 10
Admin Management Microsoft Outlook 2016: Chapter 2
Assignments per Instructor
Week Four: Chapter 10: Legal & Ethical Challenges
12 hours Out of class time Assignments: per
Microsoft Outlook 2013, Chapter 2 Instructor
Create Mail Chimp Accounts/Email Blasts
Estimated 13 hours out of class time for homework,
reading and studying
Read: Admin Management: Chapter 12
Admin Management Microsoft Outlook 2016: Chapter 3
Week Five: Chapter 12: Legal & Ethical Challenges Quiz: Admin Management Chapters 10 & 12
Microsoft Outlook 2013, Chapter 3 Assignments: per Instructor
Project: Albany Business Review & Estimated 13 hours out of class time for homework,
reading and studying
Read: Admin Management: Chapter 13
Admin Management
Microsoft Outlook 2016: Chapter 3
Week Six: Chapter 13: Effective Communication Assignments: per Instructor
Microsoft Outlook 2013, Chapter 3 Estimated 13 hours out of class time for homework,
Project: Trello / Basecamp reading and studying
Read: Admin Management: Chapter 14
Admin Management
Microsoft Outlook 2013: Chapter 4
Week Seven: Chapter 14: Managing Workplace Challenges Quiz: Admin Management Chapters 13 & 14
Microsoft Outlook 2013, Chapter 4 Assignments: per Instructor
Project: Create LinkedIn Accounts Estimated 13 hours out of class time for homework,
reading and studying Page 3 of 8 Last Revised April, 2018

Course Syllabus
Final Project Due prior to start of last day of
class. Late submission will not be accepted.
Week Eight: Project/ Final Exam
Estimated 9 hours out of class time for homework,
reading and studying

Final Examination / Project: Personal SWOT Analysis and Self-Assessment of Emotional Intelligence

Read Chapter 15, and complete the following:

A. SWOT Analysis page 347

 You should include a printout of the position you are writing about. The personal SWOT analysis should
be at least one page, 1.5 spaced, in a 12-point font.
 The subsequent list of goals should include at least five concrete action items.
B. Self-Assessment page 349
 Write a one-page explanation of what Emotional Intelligence is, and explain why it is so critical for success.
See page 349 for directions; 1.5 spaced, in a 12-point font.
 Complete a free EQ test from online [Google “free EQ test”]. See Page 349 for directions and cite the website.
Write a one-page summary of what you discovered about your results, 1.5 spaced, in 12-point font.

Assessment Criteria and Methods: Grading System:

Class Participation & discussion 10% The following is the grading scale at the college:
Assignments 30% Grade Description Value
A 93.000-100.000 4.00
Projects 20%
A- 90.000-92.999 3.70
Quizzes 20% B+ 87.000-89.999 3.30
Final Exam 20% B 83.000-86.999 3.00
Total 100% B- 80.000-82.999 2.70
C+ 77.000-79.999 2.30
C 73.000-76.999 2.00
C- 70.000-72.999 1.70
D+ 67.000-69.999 1.30
This course requires a grade of 60 or higher D 63.000-66.999 1.00
to pass. D- 60.000-62.999 0.70
F UNDER 60 0.00

Course Policies and Information for Students

The Campus is committed to maintaining a community environment that fosters respect for the dignity and
worth of every person. The Campus expects all members of the community to demonstrate respect for
themselves and others. In an educational community, it is critical that respect encompass diversity, differences
of opinion, and sensitivity to these differences. The dignity of the individual should never be violated in any way.
The Campus views with seriousness offenses against any person.
Particularly intolerable, in view of the Campus’s commitment to respect the dignity of the individual, are acts of
discrimination and discriminatory-based harassment, which are offenses directed against persons because of
their race, religion, ethnicity, national origin, gender, age, sexual orientation, gender identity, marital status,
veteran status, disability, predisposing genetic characteristics, domestic violence victim status or other basis
identified in federal or state law. Page 4 of 8 Last Revised April, 2018

Course Syllabus
Discrimination and discriminatory-based harassment (sometimes referred to as “Hate Crimes”) are unethical
and unprofessional, and they are incompatible with The Campus’s commitment to educational equity. Any form
of such behavior toward any member of the Campus community (students, staff, faculty, or administrators) will
be subject to investigation in accordance with The Campus' Human Rights Policy and Procedures stablished in
conformity with the Violence Against Women Act and published athttp://www.mildred-
Regular attendance is essential in maintaining satisfactory progress in the student’s program.
 Students are expected to attend all classes regularly.
 Attendance will be taken at the beginning of class and at other various times throughout the class as
applicable. If a student is late, not prepared, not participating, or not in proper uniform, that student will
be marked as absent for the time gone from the classroom while modifying themselves accordingly in
order to return to class and/or be dismissed from class.
 All students must maintain satisfactory academic progress throughout the program, as described in the
Satisfactory Academic Progress (SAP) Policy.
Attendance is your primary responsibility and key to success in class. Your syllabus will provide you with test
dates and material to be covered on each test. In the case of absences, the following guidelines will be met:
 All assignments are due according to the assignment schedule or as designated by instructor.
 There is no makeup for class participation. If you are absent, you will receive a zero for that day’s class
 Late homework/assignments will be subject to 5% per day deduction (late penalty) during the mod. In other
words, for homework handed in one day late, the deduction is 5%. If homework is handed in five days late, the
deduction is 25%, etc. No homework/assignments will be accepted later than two weeks after the due date
during the mod. In the case of a documentable absence, late points will be applied upon return. At the
instructor’s discretion.
 No homework/assignments/projects will be accepted after the final exam.
 The student is responsible for obtaining notes and class information for day(s) missed and is responsible
for all work and tests/exams scheduled upon their return.
 If a test/exam needs to be made up, documentation needs to be provided for the absence which covers
the test/exam/lab day missed. Acceptable documentation includes: medical note, legal obligation, death
of a family member, or extenuating circumstance with the department chair’s approval. Tests/exams
need to be made up within 7 days of returning to class. No more than TWO (2) tests/exams may be
made up within a course. Should the student fail to make up the exam within the 7 day period, the
student will receive a zero grade. Upon missing any exam (quiz or test), it is the student’s responsibility to
schedule a time outside of class time with the instructor to make up the exam. NONCOMPLIANCE WITH
 Once a test has commenced, no student will be allowed to leave the room during the test unless for
documented medical reasons or at the instructor’s discretion. Any student who “walks out” of a test
receives an automatic zero grade. Students are expected to take care of any personal hygiene issues
prior to the start of the test.
 During any test, all personal items must be placed out of sight, away from the testing surface. Cell phones
must be turned off and placed inside purses or backpacks. Only writing utensils, a beverage, and the test
papers are permitted on the testing surface. Any student who looks at their cell phone during a test is
assumed to be cheating and will receive a zero grade on the test. NONCOMPLIANCE WITH THIS POLICY
WILL RESULT IN A GRADE OF “0” FOR THE MISSED QUIZ/TEST/EXAM. Page 5 of 8 Last Revised April, 2018

Course Syllabus
 Each test/exam will be given a start and end time as determined by the instructor. Students appearing
to the test/exam late will not be given additional time for the test/exam.
 The makeup exam may appear in an alternate format or contain slightly different questions than the
original exam given during class time.
 You MUST be on time to your final exam.
Mildred Elley is a community of learners, and takes violations of academic honesty and integrity seriously.
Academic dishonesty is basis for disciplinary action. Any work turned in for individual credit must be entirely the
work of the student submitting the work. All work must be the student’s own and for group projects, the work
must be done only by members of the group. Examples of academic dishonesty include, but are not limited to:
1. Plagiarism: Using materials or quotations from someone else’s work without acknowledging them or
using appropriate paraphrasing, thus representing such work as one’s own. This includes cutting and
pasting phrases from internet websites and copying and/or modifying another person’s electronic or
paper document for one’s own use without permission and explicitly informing the faculty member of
such use;
2. Cheating: Using unauthorized materials in closed-books exams, copying work of other students, or using
unauthorized devices (such as calculators or mobile phones) here not expressly allowed by the instructor
or staff member;
3. Giving Assistance in Dishonest Acts: Including but not limited to, knowingly permitting one’s electronic or
paper documents to be copied or modified by another student for their own use, or sharing knowledge of
test questions with other students;
4. Deception: Providing false information to a faculty or staff member, for example, claiming that work was
submitted or providing untrue reasons about missing an assignment deadline;
5. Other Forms of Academic Dishonesty: Other acts that circumvent or disrupt institutional standards of
academic honesty, integrity, and fairness.
In the event that a student commits an act considered academically dishonest by the academic management
staff, the instructor or other party observing academic dishonesty will initiate the disciplinary process against
the alleged violator, as escribed in the Disciplinary Policy and Action Process section of the Academic Catalog.
Mildred Elley is required to provide reasonable accommodations to all students who have a disability as defined
by Section 504 of the Rehabilitation Act of 1973 and/or he Americans with Disabilities Act of 1990 (the “Acts”).
Students requesting reasonable accommodations based on a documented disability should contact the Office of
Academic Support and Advising to make arrangements.
Mildred Elley is committed to the fundamental belief that all people should be treated with dignity and respect.
Harassment will not be tolerated in any context. All members of the institution’s community have a basic right
to work and learn in a comfortable environment, free from derogatory remarks, unwelcome sexual advances, or
any other verbal or physical conduct constituting harassment on the basis of race, sexual orientation, religion,
disability, veterans' status, or any other category covered under federal, state, or local law.
Students, faculty, or staff who feel they have been harassed should direct their complaint to the Campus
President. College officials will act on all complaints within fifteen (15) business days after receipt of the report.
Informal resolution including mediation may be attempted before formal proceedings occur.
Formal complaints will include a written complaint and an investigation by appointed school officials.
Investigations may include talking to witnesses and taking written statements from all parties involved. At the
conclusion of the investigation, a report will be filed that will include recommendations for actions regarding the
complaint. If it is determined that a party is responsible for such infractions, it is grounds for disciplinary action Page 6 of 8 Last Revised April, 2018

Course Syllabus
against that party, which may include the party's removal from the campus via expulsion or termination of
employment, as applicable.
Mildred Elley has a strong commitment to the issue of respect, including respect for each person’s personal and
sexual boundaries. Sexual harassment may include: the use of one's authority or power to coerce another
person into unwanted sexual relations or to punish another person for his/her refusal; or, the creation by
a member of the college community of an intimidating, hostile, or offensive working/educational
environment through repetitive verbal/physical conduct of a sexual nature. Such conduct is a violation
Mildred Elley policy and will not be tolerated.
To make the college as safe as possible, all suspected violations of this policy should be reported directly to the
Campus President. When a suspected violation is reported, the following actions may be considered, as
appropriate. These options include, in no particular order, but are not limited to: directly confronting the
alleged offender; having the Campus President talk to the alleged offender; having appropriate mediation with
the alleged offender; filing a formal complaint; filing an anonymous or confidential complaint; or, filing a police
report (if the alleged offense is against the law).
In accordance with its long-standing institutional mission to provide education to students of diverse
backgrounds, non-discrimination policies outlined in the Academic Catalog, the institution strives to create and
promote an atmosphere of mutual respect and tolerance among its students, faculty, and staff. Bias-related
crimes are contrary to such atmosphere and the institution strives to educate its students about bias-related
crime, promote discussion of such crimes, encourage reporting of incidents of bias related crime, and facilitate
prevention of such incidents.

Leadership Final Exam/Project Rubric


SWOT analysis is proper length and includes analysis of Strengths, Weaknesses, Opportunities,
and Threats, as they pertain to student and job analyzed. (20 pts)

2 Five specific examples of possible skills improvement are included on subsequent page. (20 pts)

3 A well-written explanation is included on Emotional Intelligence. (20 pts)

Student submits web site of EQ test and 1-page insight on what they learned about themselves
from the experience. (20 pts)

Paper has been proofread by another student, colleague, or library/computer lab assistant and
is FREE OF incorrectly spelled words, grammar errors, or typos. In other words, it is worthy of
submission in a professional setting. NO TYPOS, NO MISSPELLED WORDS, and NO OBVIOUS

TOTAL _____________ (Total Maximum Points=100) Page 7 of 8 Last Revised April, 2018

Course Syllabus

Business Management Syllabus Statement of Understanding

I, ___________________________ have received and read the student syllabus for BM 222 – Office
Information and Management Systems class. I understand the contents of the syllabus and agree
to abide by the policies specified in it.

Student Signature: _______________________________________

Date:_______________ Page 8 of 8 Last Revised April, 2018