Configuration Guide
SonicWall TZ170
WebSite: http://www.thegreenbow.com
Contact: support@thegreenbow.com
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Table of contents
1 Introduction ............................................................................................................................................................3
1.1 Goal of this document ......................................................................................................................................3
1.2 VPN Network topology .....................................................................................................................................3
1.3 SonicWall TZ170 VPN Gateway......................................................................................................................3
2 SonicWall TZ170 VPN configuration ....................................................................................................................4
3 TheGreenBow IPSec VPN Client configuration...................................................................................................4
3.1 VPN Client Phase 1 (IKE) Configuration.........................................................................................................4
3.2 VPN Client Phase 2 (IPSec) Configuration.....................................................................................................4
3.3 Open IPSec VPN tunnels.................................................................................................................................4
4 Tools in case of trouble .........................................................................................................................................4
4.1 A good network analyser: ethereal ..................................................................................................................4
5 VPN IPSec Troubleshooting .................................................................................................................................4
5.1 « PAYLOAD MALFORMED » error (wrong Phase 1 [SA]) ..........................................................................4
5.2 « INVALID COOKIE » error .............................................................................................................................4
5.3 « no keystate » error.........................................................................................................................................4
5.4 « received remote ID other than expected » error..........................................................................................4
5.5 « NO PROPOSAL CHOSEN » error ...............................................................................................................4
5.6 « INVALID ID INFORMATION » error .............................................................................................................4
5.7 I clicked on “Open tunnel”, but nothing happens. ...........................................................................................4
5.8 The VPN tunnel is up but I can’t ping !............................................................................................................4
6 Contacts .................................................................................................................................................................4
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1 Introduction
1.1 Goal of this document
This configuration guide describes how to configure TheGreenBow IPSec VPN Client with a SonicWall TZ170
firewall.
Internet SonicWall
TZ170
192.168.0.78
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When the user will connect to the gateway, he will be asked for these login and password.
Click on “Ok” once every thing done. The new user should appear in “Local Users”.
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In the next steps, you will create an VPN tunnel with which the VPN client will be able to get connected to the
SonicWall TZ170.
Now, click on “VPN” then on “Settings”.
“Enable VPN” must be checked.
In our example, the value of the preshared key is “PresharedSecret”. It must be set also on the client.
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The proposals are the algorithms that will be used during Phase 1 and Phase 2. They will also be used in the
client settings.
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Phase 1 configuration
In “Preshared Key”’s value textbox, you must fill the same value that was set in TZ170 configuration.
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In phase 1 advanced settings (“P1 Advanced”), you must set “Aggressive mode” and check “X-Auth popup”.
In our example, the value of the “Local ID” is an IP address.
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Phase 2 Configuration
In “VPN Client address”, you may define a static virtual IP address.
If you use 0.0.0.0, you will have error “Local-ID” is missing. It does not prevent you from establishing a tunnel
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If you have an « PAYLOAD MALFORMED » error you might have a wrong Phase 1 [SA], check if the encryption
algorithms are the same on each side of the VPN tunnel.
If you have an « INVALID COOKIE » error, it means that one of the endpoint is using a SA that is no more in use.
Reset the VPN connection on each side.
Check if the preshared key is correct or if the local ID is correct (see « Advanced » button). You should have
more information in the remote endpoint logs.
The « Remote ID » value (see « Advanced » Button) does not match what the remote endpoint is expected.
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If you have an « NO PROPOSAL CHOSEN » error, check that the « Phase 2 » encryption algorithms are the
same on each side of the VPN Tunnel.
Check « Phase 1 » algorithms if you have this:
If you have an « INVALID ID INFORMATION » error, check if « Phase 2 » ID (local address and network
address) is correct and match what is expected by the remote endpoint.
Check also ID type (“Subnet address” and “Single address”). If network mask is not check, you are using a
IPV4_ADDR type (and not a IPV4_SUBNET type).
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? If you still cannot ping, follow ICMP traffic on VPN server LAN interface and on LAN computer interface
(with Ethereal for example). You will have an indication that encryption works.
? Check the “default gateway” value in VPN Server LAN. A target on your remote LAN can receive pings
but does not answer because there is a no “Default gateway” setting.
? You cannot access to the computers in the LAN by their name. You must specify their IP address inside
the LAN except if you set “DNS server” and “WINS server” in “P2 Advanced” windows from the client
interface.
? We recommend you to install ethereal (http://www.ethereal.com) on one of your target computer. You
can check that your pings arrive inside the LAN.
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6 Contacts
News and updates on TheGreenBow web site : http://www.thegreenbow.com
Technical support by email at support@thegreenbow.com
Sales contacts at +33 1 43 12 39 37 ou by email at info@thegreenbow.com
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