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MISSION

We are a luxury brand whose incredible family of associates puts the soul in hospitality every day. The needs of our
guests, associates and owners are in the forefront of everything we do. Through authenticity and innovation, we
create unique memorable experiences.

VISION
Proudly opening doors to the true spirit of a destination.

Select Guest​®
Omni Hotels & Resorts makes every stay memorable, unique and authentic to the local culture by taking personal
service to heart.

Select Guest​®​, our complimentary guest loyalty program, tailors services to your needs and delivers immediate
benefits and rewards, such as free WiFi, morning beverage delivery, express check-in and checkout, turndown
service, pressing service, and more. You can even earn free nights at Omni locations.

Learn more about the GHA DISCOVERY guest loyalty program, which takes the personalized service of Select
Guest​®​ to a global level.

O​mni Kids Crew


The Kids Crew program brings the personalized Omni experience to our youngest guests.

Upon check-in, children receive a backpack filled with fun items designed specifically for them. The backpack includes
an activity book with stickers, an e-book, crayons, binoculars, and a small tabletop game. They’ll also receive milk
and cookies delivered to their guest room on the first night of their stay. Our Omni Kids Crew coloring menu is also
available in our restaurants, with crayons and an Omni Kids Crew cup.

WiFi
Omni Hotels & Resorts provides members of our Select Guest® loyalty program complimentary wireless access in the
privacy and comfort of their guest room.

Wellness
Guests can request a complimentary Get Fit Kit that contains a five-pound kettlebell, mini contour weights, a muscle
therapy foam roller, push-up bars, and a yoga mat.

Culinary
Omni Hotels & Resorts enhances the local flavor of each location, and we express that through more than just our
design aesthetic.

Each Omni property offers a variety of culinary experiences that rank among the best in its area, and have achieved
recognition in leading food, travel and lifestyle publications.

Our signature Noé restaurants in Houston and Los Angeles are recognized as some of the world’s best by the R​ obb
Report​. ​676​ in Chicago and T
​ exas Spice​ in Dallas offer unique experiences for guests and locals alike.

Omni Hotels & Resorts also features M


​ cCormick & Schmick’s​ in San Diego and B
​ ob’s Steak & Chop House​ in Fort
Worth, San Francisco, Tucson, Dallas and other locations.
Flavors of the World
Every year, we create a new “Flavors of the World” experience to bring our guests the best in authentic international
cuisine.

In the past, Omni has given guests a chance to enjoy the flavors from Spain, Chile, Italy, Argentina, France and
Washington State in addition to our successful Simply Street Foods program which gave guests the chance to taste
the world in bite size samplings.

OUR BRAND POSITION:

OUR AUDIENCE:
Adults / Ages 35-54
Managers & Thought Leaders
Household Income $150K+
60% Male / 40% Female
Families with Children
Diversified
Omni Hotels & Resorts believes in providing the very best personalized experiences for our guests. By catering to
every need and providing an authentic feel for the local flavor, we act as a gateway to a richer, more fulfilling stay in
each of our destinations across North America.

We believe truly exceptional service is built from the ground up. We’ve cultivated a corporate culture that recognizes
the extra care and contributions each of our team members brings to your travel experience. We believe the results,
and the many service awards we’ve received, speak for themselves.

From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the
local culture. We feature four-diamond services, signature restaurants, WiFi connectivity, and a complimentary loyalty
program that rewards you from your very first stay.

Here are a few of the many signature programs we offer our guests.

SELECT GUEST​®​ LOYALTY PROGRAM


Designed to delight you with the things you specifically enjoy, the Select Guest program tailors your personal
preferences on every stay and provides you with exclusive offers and perks reserved just for our ​Select Guest
members​.

WELLNESS PROGRAMS
Stay fit at Omni Hotels & Resorts with our complimentary Get Fit Kit, including an exercise mat and weights. Our
restaurants offer a selection of healthy meals, including gluten-free options.

BEST RATE GUARANTEE


When you book on omnihotels.com, you have the guarantee of knowing that you're g ​ etting the best value​ for your
money. We'll provide sophisticated luxury and unsurpassed service without compromise.

Family Travel

Omni Hotels & Resorts​ knows that family vacations are a special time to make memories. Whether you are looking
for a mountain getaway, a beach escape or thrills from the theme parks, Omni has ideal accommodations for the
entire family.

KID'S FANTASY SUITES


Families visiting our hotels and resorts in Texas, Boston and Mount Washington will find our Kid’s Fantasy Suites offer
the ideal accommodations. Kid's suites feature kid bedding plus a connecting room for the parents and includes bean
bag chairs, an art table, books, games and toys.

Boston, MA - Omni Parker House

The Freedom Trail Suite consists of a living area adjoined to a children's sleeping nook complete with children's
colonial style costumes for play within the suite. The room also boasts a large mural displaying the landmarks on the
Freedom Trail.

Bretton Woods, NH - Omni Mount Washington Resort

This generous luxury family suite features 1,250 square feet of livable space, including a master king suite with
adjoining bath, plus two separate twin bedrooms designed especially for kids. The separate living room includes a
flat-screen TV, gas fireplace, wet bar and half bath.

TEXAS SENSORY KID SUITES


Our Kids’ Sensory Suites are truly a fantasy for any boy or girl. Appointed with special décor and activities, these
rooms were designed to appeal to young teens.

The room is furnished with two double beds to accommodate plans – including a friendly sleepover! Mom and Dad
will be situated comfortably nearby in their own comfortable, connecting room with a king-size bed, making this suite
a treat for the entire family.

Austin, TX - Omni Austin Hotel at Southpark

Houston, TX - Omni Houston Hotel

San Antonio, TX - Omni San Antonio Hotel at the Colonnade

OMNI KIDS CREW


The Omni Kids Crew program caters to our youngest guests. Upon check-in, kids receive a backpack filled with fun
items designed specifically for them. Kids also receive milk and cookies delivered to their guest room on the first
night. Our Omni Kids Crew coloring menu is also available in our restaurants, with crayons and an Omni Kids Crew
cup.

Backpack Items Include:

● Activity book with stickers


● Crayons
● 2-in-1 card games
● Binoculars
● Small tabletop game

KIDS CLUBS
Do the kids need some fun away from the grownups? Check out one of our Kids Clubs, available at our resorts
in ​Amelia Island​, A
​ sheville​, B
​ arton Creek​, O
​ rlando​, B
​ edford Springs​, H
​ ilton Head​, ​Hot Springs​, ​Mount Washington​,
and ​San Diego​.

Wellness

A perfect stay begins in your room. As part of our commitment to providing you with a superior travel experience, we
offer a variety of wellness amenities and programs that can keep you on track with your fitness and health
requirements.

GET FIT KIT


How can you turn your guest room into a private fitness center? Just ask for the Get Fit Kit! Guests can request a
complimentary Get Fit Kit that contains a five-pound kettlebell, mini contour weights, a muscle therapy foam roller,
push-up bars, and a yoga mat.

STAY WELL AMENITIES


Stay Well adds some refreshing new elements to Select Guest®. All members will enjoy perks, including Get Fit Kits,
healthy morning menu selections, specialty pillows, sleep kits, noise machines and fitness options like yoga and spin
class at available locations. You can choose which of these options will be automatically provided for you in your
Select Guest® profile.

Online Concierge

Why log off? At select hotels, guests can access our Online Room Service and Online Guest Services. Available 24
hours a day, guests can go online and order room service, valet, housekeeping and more from their lap top. Currently
available in Chicago, San Diego, San Francisco, Los Angeles, and Fort Worth. Available at more hotels soon.

Diversity

Omni Hotels & Resorts is committed to diversity in all aspects of our business as we value the opportunities it brings
in all aspects of our business. Employment, suppliers, community involvement and charitable giving — all are
positively impacted by a commitment to greater diversity. That’s why we continue to further our diversity in tangible
ways at every level of our organization.

Reflecting on Omni’s Core Values, we recognize it is our people who fuel our success. By having a broad base of
perspectives, Omni can best meet and exceed the needs of its customers and spur new ways to expand our business
and thinking.

Just as Omni recognizes the importance of our workforce, we also acknowledge the critical impact our corporate
spending has on local and national vendors. Creating fair and open competition not only provides opportunity for our
organizations to benefit from new ideas, products and services, it also yields quality goods and services at the best
value. By expanding and diversifying our vendor pool, we work in partnership to develop small and emerging
businesses, including minority- and women-owned enterprises. This is just one more way Omni commits ourselves to
positively impacting the communities we join.

Omni actively encourages local community participation through our Core Value of Local Market Leadership and is
involved in or makes donations to hundreds of organizations — from schools to religious groups and more — with a
focus on support of the minority community. Through this commitment, our bond strengthens the local community.

Interested in being a supplier to Omni Hotels & Resorts? C


​ lick here​ to provide us information about your company.

If you have any questions or require further information on diversity at Omni Hotels & Resorts, please c​ ontact us​.

THE POWER OF OUR ASSOCIATES FOR THE BENEFIT OF


OUR GUESTS
At Omni Hotels & Resorts, we know that any one event can affect an entire stay. One extra gesture, one kind
interaction, one example of going that extra mile to help someone with something he or she needs — all these and
more are small events that can add up to a profound change in perception and experience.

For this reason, we encourage and expect each of our associates to do his or her personal best to ensure our guests
feel comfortable and appreciated. This is how we deliver one remarkable stay after another.

We’ve defined several easy ways for our associates to create memorable stays for every single one of our guests.

1. Think! Use our common sense.


2. Know and satisfy our customers’ expectations.
3. Greet customers immediately with our undivided attention.
4. Smile and make eye contact.
5. Make the first and last 30 seconds count. Ask our external customers about their stay and invite them back.
6. Be natural and appropriately friendly.
7. Use our customers’ names whenever possible.
8. Promptly answer telephones with a “smile” in our voice.
9. Determine the needs and wishes of our customers and make decisions that benefit them. Bend the rules
sometimes.
10. Take ownership of our customers’ needs and wishes and personally follow through on their complaints.
11. Escort customers whenever possible.
12. Stay up! Be energetic! Take good care of ourselves!
13. Wear our uniforms and name tags in an immaculate manner.
14. Take personal responsibility for cleanliness and safety.
15. Be ambassadors for our hotel and promote it enthusiastically.
16. Be a team player.
17. Protect and maintain all hotel assets and equipment — we all earn a living here.
18. Always remember that we are hospitality professionals.
19. Always maintain your smile even though your customer may not.