PALS - is the NHS Patient Advice
and Liaison Service.
As a patient, relative or carer you
may sometimes need to turn to
someone for on-the-spot help,
advice and support.
Many problems, upsets or concerns
can be dealt with quickly by
identifying the problem and trying to
resolve it.
We liaise with staff, managers and,
where appropriate, relevant
organizations to negotiate prompt
solutions.
We provide a confidential service
and you can feedback anonymously.
We will act impartially when handling
patient and family concerns.
PALS – focuses on improving the
service to NHS patients. It can:-
· Advise and support patients,
their families and carers
· Provide information on NHS
services
· Listen to your concerns,
suggestions or queries
· Help sort out problems quickly
· Provide the means by which
services are changed and
improved
PALS - aims to
· Provide free confidential
advice
· Keep you informed of progress
· Take your concern to the
appropriate staff, but only with
your permission
· Treat everyone involved with
respect and sensitivity.
· If necessary, advise you on
the formal complaints process
If you have a concern please speak
to any member of health staff
straight away. If they are unable
to help you can contact

PALS
Officer available from
09.00am to 4.00pm
Monday - Friday
Telephone: 01803 655838
Free phone: 0800 02 82 037
Email: tsdft.feedback@nhs.net
If you would like to receive this
information in a different format,
such as large print or Braille, or in Patient Advice and Liaison Service
another language, please contact
the PALS
on
01803 655838

You may prefer to write to us at:-

Patient Advice and Liaison Service

Hengrave House
Torbay Hospital
Torquay TQ2 7AA

PALS – We’re here to help

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07.17/Review date 07.19