FACEBOOK MESSENGER
CHATBOT
SCOPE + AGREEMENT
OVERVIEW
Effective date (“Date”), [INSERT AGENCY NAME] (“Agency”), having its principal place of
business at [INSERT BUSINESS ADDRESS], and ___________________ (“Client”), having its
principal place of business at ________________________ agree to the terms and conditions
of this (“Agreement”) as follows. “Both Parties” will refer to Client and Agency.
II. CONFIDENTIALITY
(A) Client Ownership; Rights; Proprietary Information
Client shall own all rights to all information disclosed to Agency in connection with
Services. If Client decides to cancel within the 30 day money-back guarantee window
then Agency holds the rights to disconnect and retain ownership of all inventions made
during this time.
As protection for Proprietary Information, both parties agree that during the period over
which Agency is (or is supposed to be) providing Services and for one year thereafter,
both parties will not encourage or solicit any employee of the other party to leave the
other party for any reason.
(A) The Services will be performed in a professional manner and that none of such Services
or any part of this Agreement is or will be inconsistent with any obligation Agency may
have to others;
(B) All work under this Agreement shall be Agency’s original work and none of the Services
or Inventions or any development, use, production, distribution or exploitation thereof will
knowingly infringe, misappropriate or violate any intellectual property or other right of any
person or entity (including, without limitation, Agency);
(C) Agency has the full right to provide the Client with the assignments and rights provided
for herein;
(D) Agency shall comply with all applicable laws in the course of performing the Services.
Agency provides a 30-day money-back guarantee policy if client is dissatisfied with the result of
Agency’s Services:
(A) Client will receive a full refund of any payments made, excluding any payments made
directly to Facebook (i.e. advertising fees).
(B) 30-day count begins on the day that the chatbot is launched (available to Client’s
audience on Facebook Messenger).
(C) The last day for Client to request a refund is on the 30th day after chatbot launch at 11:59
PM PST. [Change these rules/times for your own timezone].
(E) Once Client requests refund, Agency will disconnect Client’s chatbot from Facebook
Messenger and Client’s Facebook Page.
V. TERMINATION
If either party materially breaches a material provision of this Agreement, the other party may
terminate this Agreement upon five (5) days written notice. Client also may terminate this
Agreement at any time, with or without cause, after five (5) days’ notice. If without cause, Client
shall upon termination pay Agency all unpaid and undisputed amounts due for Services
completed prior to notice of termination.
VII. NOTICES
All notices under this Agreement shall be in writing, and shall be deemed given when sent and
received by the receiving party by electronic or written means.
VIII. MISCELLANEOUS
The failure of either party to enforce its rights under this Agreement at any time for any period
shall not be construed as a waiver of such rights. No changes or modifications or waivers to this
Agreement will be effective unless in writing and signed by both parties. In the event that any
provision of this Agreement shall be determined to be illegal or unenforceable, that provision will
be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise
X. SERVICES
(A) Initial Bot Build
Agency hereby agrees to build Client a fully operational Facebook Messenger Chatbot.
This Chatbot build includes at minimum and is not limited to: chatbot connected to
Client’s Facebook Page, 1 sequence, custom images/GIFs, 1 website integration, natural
language processing, and unlimited support from a Chatbot specialist. If Client does not
have a Facebook page, Agency will build one free of charge. Services do not begin until
Agency receives “Fees” listed below. A provisional two week period is given as a suitable
time frame to complete the Initial Bot Build. This is only an estimate.
XI. FEES
(A) Schedule
(B) Terms
If fees or portion of fees remains unpaid 3 weekdays after Client receives an invoice,
Services will pause until Agency receives payment.
XII. SIGNATURES
By signing below, you hereby agree to the terms and conditions of this Agreement:
________________________ _______________________
Full Name Title
________________________ _______________________
Company Date
________________________
Signature
________________________ _______________________
Full Name Title
________________________ _______________________
Company Date
________________________
Signature