Leadership and Team Managment Aula 1

Obstacles for a leader

Criticism – criticize someone

Confirmaton

Defensiveness – feel attacked by comments and react strongly, create excuses for mistakes.

Conditions for a Leader

To be Aware – be aware to who you are. Your strength.

To Want (willingness) – want to be better

To Do!

What is expected from a Manager – compliments in front of team and critics face to face; share
merits and results not achieved, career developer, leader by example, to inspire, accept feedback,
communicator, Plan ( Goals),

Act- accept feedback, to be updated, results, plan, accountable

Make act – Lead (have followers), inspire, communicator, motivation, develop people, support.

Future Change – Change adaptability, Vision

What are the essential human qualities of a manager? Respect, organizer, kindness,

What are the day-to-day interlocutors of a Manager (example 1st line manager or 2nd line
manager)- Commented [GD1]: To read – what a leader really do

Boss- Has power and you need to be goal oriented. Commented [GD2R1]:
Commented [GD3R1]:
Peers – Cooperation- 1+1=3 working together is better than alone.
Commented [GD4R1]:
Team – be a leader to them Commented [GD5R1]:
Clients, Suppliers, Community, Government – Negotiating.

Management- complexity –technical

Leadership – change

Each group text – 3 key ideas from the paper- 1 point that surprises you – 1 point is hard to accept

2nd Class

Human qualities of Manager and Leader – Integrity, Sincerity, Empathy, Goal Oriented +
Assertiveness.

Leadership challenges – Vision, Direction and based in a Mission.

Be different – inside and outside and Authentic.

Leadership and Team Managment Aula 1

Leave a mark

- Good empathy
- Goal oriented

Professor comments the difficult thing is not say what has to be done. The hard thing is to do or
make it happen.

1 positive opening – more personal than professional

2 Straight to the point. assertive
3 Decision
4 What is your proposal- Empathy
5 Active listening
6 Concretization or deadline
7 Do not share your position

Giving bad news

1- Board decision
2- I decided
3- Silence… to see the person reaction
4- Explanation- the employer needs an answer.
5- Involve the employee in the solutions

4 rules for communicating effectively

1- Know how to start – preparation; respect

2- Check if the message passes – why message don’t pass
3- Consistency and authenticity -

Verbal – consistency in what you say and don’t say.

Non Verbal – Gestures; posture; eye contact; silence; voice

Authenticity means - being open to your audience; contacting with audience; being
passionate about your topic; listening to your audience

4- And now? Was it a win-win communication / the end of a communication should be the
begging of another.]

4 types of question

Open questions – what/ how looking for information – why looking for information

Closed question – control – yes or no. or don’t you think ( manipulation)

Leadership and Team Managment Aula 1

Attributes of supportive communication

Congruent

Specific

Problem oriented

Conjunctive – link for the previous communication

Owned

Supportive listening