Anda di halaman 1dari 9

Journal of Advanced Nursing, 1992,17, 339-346

The role of the nurse in the medical ward


round
Araceh Busby BSc (Hons) RGN
Staff Nurse, St George's Hospital

and Bnan Gilchnst BSc MSc RGN


Lecturer m Nursmg Studies, Department of Nursmg Studies, Kmg's College, London
University, London, England

Accepted (or pubkcahon 12 August 1991

BUSBYA&GILCHRISTB (1992) Journal of Advanced Nursing 17, 339-^346


The role of the nurse in the medical ward round
Communication between hospital staff and ln-patients, especially regardmg the
provision of information, has been found to be inadequate although lmprovmg
information-givmg has been demonstrated to have a number of beneficial effects
While the ward round might be a particularly valuable settmg for
communication, few studies have explored the multidisaplmary nature of
rounds This study obtamed the views of 33 consultants, 14 nurses and eight
patients and observed three ward rounds m order to determme the nature of
present round functioning, and the nurse's role m such a round The results
showed that the rounds studied were not bemg conducted in a democratic
fashion medical staff dominated and other health care professionals had little
involvement Patients received few explanations and had great difficulty
understandmg the discussion The functions nurses were seen to perform
mvolved pnmanly providing information for medical stafF It is recommended
that patients are more involved m rounds and are given more explanations and
encouraged to ask questions Nurses should he educated to assert themselves m
ward rounds m order to fulfil roles they prescnbe for themselves, and all
professionals should aim towards more democratic, equal discussion There is a
need for further researdi to determme the effectiveness of nurse mtervention on
patient mvolvement and satisfaction with the round

INTRODUCTION giving has been shown to have a number of useful effects


patient motivation and comphance with treatment regimes
A number of studies testify to the madequaaes of communi- are greatly improved by better knowledge and under-
cation between m-patients and the health care team standmg (Baksaas & Helgeland 1980, Ley 1988), the length
responsible for their care (Cartwnght 1964, Raphael 1969, of post-operative recovery which levels post-operative
Parkm 1976) One of the most highly implicated areas m pam (Hayward 1975) may be reduced, while sigmficant
this breakdown m commurucation IS information exchange reductions m stress assoaated with events such as
Apart from the somewhat imprease benefit of patient admission, surgery and speaal tests have also been
'satisfaction'(wbch appears to have as many definitions as documented (Simmov 1970, Elms & Leonard 1966,
researchers who have studied it), improved information- Wilson-Bamett 1977)
, „„ , , In the study of information exchai^e and satisfaction
Correspondena MISS A Bu^ 6 Manus Mansions Manus Road Balham London ^ j .^ f .^ i i
SWI7 7QG,
SWI7 7QG, Bsiand With communication, mcreased satistaction has been
339
A Busby andB Gilchnst

directly correlated witb increased quantities of mformation studied, some authors have examined the more general
given (Stiles et al 1979) Quality of information has been role of the nurse (Anderson 1973, COSCT 1962, Cartwnght
cnhazed on the grounds that wntten information sheets 1964) Involvement in lnformahon-givmg and commum-
are frequently beyoruJ the educational level of most cahon IS emphasized by wnters such as Wilson-Bamett
patients (Ley et al 1972, Lovius et al 1973) Verbal (1981) and Clark (1982), who see such funchons as funda-
information-giving has not been assessed directly mental Indeed much of the research documenhng the ben-
Further studies have found that patients' medical knowl- eficial effects of mformahon giving has been undertaken by
edge IS poor (Boyle 1970, Gregory 1978) and that patients nurses (Hayward 1975, Boore 1979, Wilson-Bamett 1977)
may be womed, upset and embarrassed by their difficul- Many authors express a belief that pahent advocacy is
ties Patients may also fail to ask questions when they do integral to the role of the nurse (Brower 1982, Salvage
not understand or have not received adequate information 1987, Sawyer 1988) and Clark (1982) views patient advo-
It has been suggested that patients feel ill or mtinudated cacy as pnmanly concemed with lnformmg and educating
by their unfamiliar environment (Cartwnght 1964), may patients
passively accept their care (Coser 1962), have overdefer- While pahents may not view the nurse as a major source
enhal athtudes towards medical staff (Ley 1988), or are of informahon, often prefemng to ask doctors (Mayou
reluctant to appear foolish due to their ignorance (Reynolds et al 1976, Oberst 1984, Newall et al 1987), nurses are
1978) All of these factors reduce the likelihood of patients often more readily available (Carstairs 1970) Furthermore,
asking doctors or nurses questions about their treatment or nurses have been shown to be efifective communicators
progress (Hayward 1975, Howard & Erlanger 1979)
While some studies lookmg at communication have The funchons which nurses perform in ward rounds
mentioned ward rounds (Cartwnght 1964, Anderson might also be highly influenced by the physiaan's view of
1973), few look specifically at the charactenstics of these their role, since rounds are so heavily physician dominated
rounds General comments made by patients reveal many It has been found, for example, that doctors see nurses as
negative views pahents often feel excluded fTom dis- their assistants rather than as independent team members
cussion. Ignored, mtinudated and unable to understand (Lee 1979) and frequently have a poor view of nurses'
medical jargon used by doctors (Reynolds 1978, Steele & knowledge and capabilities (Prescott & Baren 1985) How-
Morton 1978) However, Linfors & Neelan (1980) dis- ever, few recent studies exist and nurse roles have under-
covered that 95% of the pahents they studied found ward gone great change in the past 10 years Nurse autonomy
rounds a posihve expenence, and 66% felt they understood and mdependence may have improved and, as a communi-
their problems better as a result cator and pahent advocate, the nurse would seem to have a
valid part to play m a ward round Certainly, as team
members, nurses must have a role if the skills and efforts of
The ward round all members are to be co-ordinated m an egalitanan struc-
The ward round may potentially be one of the most valu- ture which IS essential to effechve conununicahon and
able times for shanng information, problem solvmg and co-operation (Wise ef a/ 1974, Katz ef a/ 1975)
plannmg treatment, both for the professional and the
pahent It is one of the rare sethngs m which the pahent and
many dififerent disaplines are together at the same hme THE STUDY
However, research mdicates a failure to consider the team
nature of rounds Medical research (Blanchard et al 1983, Methodology
1986, Reynolds 1978) focuses on the physiaan-pahent
In order to lnveshgate the role of the nurse on a
relahonship, while nursmg research (Osar 1988, Richard
medical ward round, a number of rounds have been
1989) considers the development of s^arate nursing
observed over a penod of several weeks and the views of
rounds The concepts of co-operahon and team-work do
pahents and medical and nursmg staff were obtamed usmg
not appear to have been studied
queshonnaires and interviews
Two Amencan studies (Rmtalaef a/ 1986, Sanson-Fisher
et al 1979) have ccmsidered the mvolvement of non-
medical professionals m the ward round. Direct obser- Aim
vahon of rounds found pattems of commtinicahon domi-
nated by physicians, while other disapluMs contnbuted The aim of the study was to lnveshgate the followmg
little While the nurse's role m the ward round has not be«i queshons

340
Nurses m medical ward rounds

1 Do doctors, nurses and patients view the round as an cation m nurse education by Marson (1982) The ver-
appropnate settmg for commumcation and mformation bal behaviours of all the participants on the ward round
exchange? were coded directly by the researcher who was present
2 Do professionals and patients believe patients should as a non-partiapant observer during the rounds
be mvolved m ward round discussion? 2 A semi-structured patient mterview schedule which
3 What IS the nurse's role m the ward round and how explamed the ward round previously observed, ward
appropnate is that mvolvement? rounds in general (patient mvolvement and partici-
4 Do different amounts of nurse mvolvement affect pation), and demographic data AU patients were mter-
patient understandmg, partiapation and satisfaction viewed withm 3 hours of an observed round by the
with the round? researcher
3 A consultant and a nurse questionnaire which con-
The ward rounds of three consultants were studied One
tamed a mixture of open, closed and fixed-altemative
was chosen for his known attempts to involve the whole
questions explonng patient mvolvement m ward
multidisaplinary team, a second to provide a comparative
rounds, the perceived function of the rounds, stafiF
sample with a sinular patient profile, and a third to provide
knowledge of patients, the importance of vanous team
a settmg m which to pilot the research mstruments All
members to the round and the role (both actual and
three were consultants in genatnc medicme
ideal) of the nurse on the round Although all mstru-
Sixty consultants m vanous specialities withm the same
ments were piloted and amended as necessary, formal
hospital were also sent a questionnaire seeking their views
testmg of reliability and validity were not undertaken
on ward rounds, and the role of the nurse Only those
consultants who did not conduct fonnal rounds (e g path-
ologists, anaesthetists) or whose speciality was felt to be RESULTS
too difiFerent to allow compromise (e g psychiatnsts) were
excluded Response rates
The twenty-one nurses mcluded in the study were those Of the sixty-two consultant questionnaires, 38 were
workmg on the wards where the rounds were conducted retumed (61%) and, of those who did conduct rounds, 33
Patients included were those present on the wards dunng completed the questionnaire (56%) Of 21 questionnaires
the data collection penod Nmeteen were observed and sent to nurses, 14 (67%) were completed and retumed In
eight interviewed Only those patients whose Mental all, only eight patients were interviewed, smce 11 were
Ability Test scores were less than 8/10 were excluded from suffenng from confusion or dementia (a larger number than
mterviews ongmally anticipated) Problems with consultant avail-
It IS possible that a sample of elderly patients might give ability dunng the data collection penod resulted m only
data expressing higher than average levels of satisfaction, three full ward rounds being observed However, the
as has been demonstrated previously (Halpem 1985, observations covered discussion with or about 48 patients
Carstairs 1970) Such a sample might also be less likely to and generated over 2000 recorded mteractions
desire mformation and be less concemed by their lack of
understandmg (Gregory 1978) However, it was felt that
the advantages of observmg a consultant who was con- Patients' views
cemed with mvolvmg the whole team would outweigh
The patients identified a number of aspects of rounds which
such disadvantages Thus, all samples were non-random
they liked or disliked Five identified the round as an ideal
convenience samples because of limitations of both time
settmg for leammg future plans and findmg out about pro-
and resources
gress and planned treatment Three identified the presence
of all the multidisaplmary team members as a particular
advantage, as it enabled them to gam a balanced view Four
Instruments had had particular questions to ask or problems to discuss
on the previous round, and all had done so
The research mstruments were All eight patients said they very rarely or never had their
1 An observation schedule used to record the verbal opmion asked dunng rounds, but only three wanted this to
mteractions which occurred, based on a behaviour change Three others also mentioned that patients should
fflialysis schedule devebped by Rackham (1977) and be more mvolved in w<u'd rounds and not excluded firom
successfully adapted for use m the field of communi- the discussion

341
A Busby mdB Gtldinst

Although seven of the eight patients were not nervous cult to connect staff monbers if they disi^reed with them
dunng rounds, and six said they were confident asbng &idh difficulty was greater with medical staff than other
que^ions, two who had wanted more mformation had not nursmg staff
asked for it Of three who had difficulty m understandmg, Nurses idenhfi«l a number of roles for themselves on
two had not obtained clear or any explanations Such lack the round, concemed mainly with providmg informahon
of enquiry resulted from for medical staff Four of Hiem identified patient advocacy
as part of their role, and 5 7% (70% qualified) said they often
1 a belief that medical staff knew best anyway (2),
asked questions on their patients' behalf dunng rounds
2 an intention to obtam mformation by other means
Nurses also identified roles for themselves in improving
(asking the house officer when next present) (1),
patient understanding, a third of their comments suggest-
3 a lack of understanding too great to allow questions to
ing that greater support and encouragement by the nurses
be formulated (1)
would reduce misunderstanding and almost half the
With regard to obtammg information from professionals, comments identifying how patient confidence might be
more patients expressed a negative view of askmg nurses improved mentioned encouragement from nurses
(5 out of 8) than doctors (3 out of 8) Pahents felt nurses did With regard to change, half the nurses wished to be
not have the knowledge, were not allowed (by medical present on more rounds even though many were mostly
staff) to answer or were too busy to be questioned Doctors present already However, only five of them (36%) said the
were also seen as too busy and were felt to give misleadmg nurse's role on the round should defirutely or probably
or complicated answers alter Seven (50%) suggested changes which should be
Difficulties m understandmg the discussion were said by made, mainly in having the nurse looking after a patient
patients to result from an inability to hear the discussion, present while that patient was seen, and mcreasmg nurses'
problems with unknown medical jargon and from bemg assertiveness and medical staffs' recogrution of nursmg
excluded by the team who stood at a distance and talked views
among themselves One lady, however, said she did not
pay any attention They don't take any notice of me Why
should I listen to themT Consultants' views
The majonty of the medical consultants (82%) also felt that
patients should be mvolved in ward round discussion, but a
Nurses' views
small number felt that such discussion was better on a one-
All the nurses m the study bebeved patients should be to-one basis, and that the consultant should make the final
involved in ward-round discussion and be able to ask decision Only 21% believed patients were not confident m
questions Almost half (43%) commented that the presence asking questions dunng the round and only 57% that
of all the multidisaplinary team members was particularly patients were likely to misunderstand the discussion
important 'Everyone can contnbute to answering They also had a high opinion of nurses' knowledge,
patients will get an answer everyone agrees on' mdicatmg that the nurse lookmg after a patient had more
All the nurses believed, however, that patients were not knowledge of that patient than any other professional,
confident enough to ask questions and 36% beheved they followed by the ward sister and the senior house officer/
rarely ornever did so Eleven nurses (79%) felt pahents often house officer Other nurses were felt to be much less knowl-
misundei^tood discussion, blanung patient anxiety, heani^ edgeable, such that, overall, the knowledge of medical staff
difficulties, poor mental abihty and poor explanations from was greater than that of nursmg staff However, when
staff asked who they would approach for informahon about
The nurses felt that the ward sister and the nurse looking patients, 55% of consultant responses indicated a nursmg
after a particular patient were very knowledgeable about staff member and only 45% a medical staff member Dunng
all aspects of that patient's condition and care, more so than rounds they were less likely to ask nurses, 76% would very
any other staff member exrept for the house officer They often ask the semor house officer/house officer questions,
were also confident about their ability to answer patioit compared with 70% askmg the sister, and only 42% the
questic»is Only 5% of quahfied staff felt they rarely had nurse lookmg after the patient
adequate knowledge Eighty per cent of nurse responses CcHisultants also identified nurse roles on the round
indicated patients would ask a nurse que^ons rather than a whidi were mainly concemed with informatKHi givmg to
doctor However, nurses were kss amfident atxnit assert- makcii staff A snail nionber (5) Mi the sister CH- her
ing themselves in the ward-round situation, iaukng it diffi- deputy acted as a team leader and leader of the round, and

342
Nurses in maiical ward rounds

three felt she partiapated m deasion makmg Although Dodors' interactions


only one idenhfted patient advocacy as a nurse's role, 69%
mdicated that nurses often asked questions on the patients' Medical staff made 67% of all mteractions and 50% were
behalf made to medical staff Doctors spent only 13% of their tune
Few consultants (18%) felt nurses' roles should change talking to nurses, 26% talkmg to pahents and 35% talking
Only one felt nurses should have a more active role m to each other
deasion making and takmg control of the round Two
wished for greater co-operation between nurses and
Discussion in different subject areas
doctors, one felt time should be made available to discuss
nursing problems, and one felt the nurse lookmg after the The majonty of the discussion concemed pahent symp-
patient shouid be present more often toms and treatment, while 9% related to soaal matters
and only 3% to emohonal or psychological matters This
distnbuhon of subjects remained consistent throughout
OBSERVATION DATA the different disaplines, nurses and allied health pro-
fessionals discussed sociai and emohonal matters equally as
Patients' interactions seldom as doctors did

Of 2391 observed mteractions, pahents contnbuted only


9%, a mean of four and a half mterachons each Of these, Interactions made by allied health professionals
only 5% included askmg queshons or volunteenng infor-
mation or opinions, while 93% were reachng or dauifymg, Twelve per cent of the total discussion was contnbuted by
mainly given mformahon in response to queshons non-medical/nursmg staff Of these, most (65%) were
made by the physiotherapist Only 9% of the discussion
Nineteen per cent of all the communications made were
was directed at such professionals, again more to the
directed at patients, compared with 51% directed at medi-
physiotherapist than to other professionals
cal staff Pahents were asked their opinions only 64 times m
all three ward rounds, just over once each Only 20% of all
interactions directed at pahents aimed to give them infor- DISCUSSION
mation or explanahons The majonty of mterachons with
pahents were made by medical staff In this study a majonty of consultants and nurses did
beheve that it was appropnate and important to mvolve
pahents m ward round discussion However, 22% of con-
Nurse-patient interactions sultants felt one-to-one communication was most valuable,
in contrast, almost half the nurses and pahents recogmzed
Eight per cent of nurse mterachons were directed at the advantages of multidisaplmary discussion
pahents, compared with 75% directed at medical staff Patients also believed it was appropnate for them to ask
Furthermore, 74% of the nurse-patient commimicahons queshons and be mvolved However, this was not seen to
were made by one ward sister dunng the round at which be synonymous with mvolvement in deasion makmg
she was present, other nurses mteracted far less frequently Many of the pahents felt that the professionals should
Similarly, pahents rarely directed comments at nurses 91% make decisions, as found by other studies (Blanchard et al
of their mteractions were with medical stafif 1986a,b), especially when dealmg with more elderly
patients (Carstairs 1970, Coser 1962) Whilst nurses felt that
patients were under-conftdent about askmg questions
Nurses' interactions dunng rounds, consultants and pahents indicated that this
was not so Observahon of actual events showed that
Nurses made a limited contnbution to ward-round dis- patients m fact rarely asked questions, and half the pahents
cussion, only 12% of the comments were made by nurses interviewed had not even asked qieshons when they had
Nurses talked mainly to doctors, and the majonty of their wanted informahon or explanations These patients
ccnnn^nts mvolved givmg informahrai Only 10% of the mtended either to ask their questions m less formal settings,
discussion was directed at nurses, mostly by doctors seek- or leave their care entirely m the doctor's hands Such
mg utformahon Nurees were asked their opinions only passivity has been reported to be greater m elderly pahents
four hmes vn all three rounds (Gregory 1978, Blanchard et al 1986a,b)

343
A BusbyandB Gtkhrtst

The reasons for pahent misunderstanding appear to be picture of medical dinnmance put forward by wntere such
well understood by medical and nursing staff, closely match- as Coser (1962) and Hoeckelman (1975)
mg that of subjects m this study and others (Joyce etal 1969, Nurses idenhfred fairiy subordinate functions for them-
Cartwnght 1964) Poor lnformahon-giving with regard to selves on the round, such as providmg and co-ordmatmg
both quality and quantity, poor heanng, difficulty with information. They did, however, identify advocacy as
medical jargon and nervousness euid mtimidahon, were part of their role and many felt they should ensure that
mostfrequentlymentioned About half thereasonsgiven by pahents underetood mformahcm grven to them, and create
staff involved factors which could easily be altered, e g an environment m which pahents feel supported As msmy
ensunng pahents could hear the discussion as one-third felt that their role mduded ensunng pahents
Nurses and consultants appeared to have a high opmion underetood the discussion
of the knowledge of both ward sisters and the nurse looking More nurses than consultants felt roles should change
after a patient However, the perceived lesser knowledge of dunng ward rounds Nurses believed they should be more
other nurses (as mdicated by consultants), and the nurses' mvolved and asserhve, and that their views should be
low opmion of the knowledge of many medical staff, may considered However, none tdentifred an mcreased role m
mdicate a certam amount of mter-disaplmary conflict Coser deasion making as necessary Few consultants saw a
(1962) found that nurses believed their knowledge to be change m nurse role as necessary Despite over 90% of
greater because of their greater contact with pahents, while consultants mdicatmg that the nurse lookmg after a pahent
Prescott & Baren (1985) found that doctors often assume was an important or very important person to be present,
that nurses have little knowledge The consultants m this only one suggested she should be present more often The
study mdicated that qualified nurses, m general, were less consultants and many of the nurees appeared to consider
knowledgeable than medical students, while nurses indi- the round the provmce of medical staff, with other pro-
cated that medical students had the least knowledge of all fessionals present in a subordinate, mformahon-givmg
professionals capaaty
Nurses themselves felt their knowledge to be adequate to This study was able to draw on observed professional
answer pahent queshons, and felt that pahents would fre- and pahent behaviour dunng three ward roimds The
quently ask them, rather than a doctor Consultants did picture that emerged was of nrunimal nuremg mvolvement
mdicate that they would ask nurses about patients more m a ward round dominated by medical staff, who acted as
often than other doctors, but felt patients would ask doctors the central focus for all discussion The percentage mter-
themselves The pahents m this study were more posihve achons were very similar to those found m the Amencan
about asking doctors, espeaaliy the house ofihcer This is a studies (Rmtalaeffl/ 1986, Sanson-Fischer rf «/ 1979)
similar finding to other studies (Oberst 1984, Newall et al Little effort was made to ease problems expenenced by
1987) Pahents may still see the nurse as subordinate to the pahents, even though such problems were well underetood
doctor and unable to provide the mformahon they require by professionals Pahents were largely excluded from dis-
However, it has also been suggested that while pahents cussion, much of whidi took place out of their range of
express a preference for askmg doctors, the reahty is often heanng Pahents were given few explanations and little
very different, smce doctors are far less available, and mformahon
pahents do m fact obtam more of their informahon from
nurees (Cartwnght 1964, Carstairs 1970)
Nurses' roles and involvement
Nurses' roles were very knuted and the nurse lookmg after
Nurses' lack of assertiveness the pahent was rarely present Even though nurses were
seen as providers of information, they gave mformahon
One of the mam observahons of this study was that nurses less often than medical staff
were not confident about asserting thansdves m the ward- However, the largest discrepancy between professional
round situahon Difibculties whidi the nurses expenenced views and observed behaviour was seen m nurses' mter-
were greater with more senior staff monbers m general and achons with pahents Nurees gave infonnahon to doctore
with medical staff m parhcular As sudt, tiie nurees seemed 10 t m ^ as often as they did to patients, and only one-Mth
to view jimior medical staff as equrvdent to senior nuren^ of infonnahon and explanahons given to pahents were
staff, while senior medical staff were at the top of fee provided by mirses Contrary to the belt^ <^ lmth doctore
heirardiy TTiese findmgs may indicate the different status cffd nurses, nurses were not seen to ask queshons on behalf
accorded to each individual aid hen<x would matd) the of their patients

344
Nurses in maitcal ward rounds

Nurses were certamly jushfied m wishmg to be more discussion Most patients wish to be able both to hear
involved smce then- present level of mvolvranent is so and understand the discussion and wish to have the
limited However, it was particularly interesting to note opportunity and be encouraged to ask questions
that nurse involvement was no different on the ward 3 It must be recognized that all the members of the mul-
round of the consultant who expressed a positive view of tidisciplinary team are equally valuable m ward-round
nursing mvolvement This consultant had even suggested discussion and should participate m an egahtanan,
that the ward sister should lead the round and was extremely democratic discussion to improve commurucation,
receptive to nurses' views This suggests that it is nurses planning, decision makmg and patient care
themselves who need to be educated to assert themselves 4 Nurses should develop greater assertiveness and
and assume those roles which they believe to be so appropn- actively participate m discussion and decision makmg
ate, being both part of their ideology and of greater benefit They must be aware of their strengths and have more
to the patient and the team conviction m the value of their contnbution if they are
to fulfd theu- own aims of actmg as support, advocate
Limitations of research and giver of information to patients
5 The medical profession should be encouraged to
Observations data were limited to three ward rounds, one relinquish control of the ward round and be encour-
conducted by one consultant, the other two by a second aged to understand the advantages of full partiapation
consultant The people attendmg each round also vaned by all teeim members
considerably Thus the effects of different individuals as
well as different disciplines may have also been present There is a need for further research m this area, espeaally
The patient sample size was smaller than expected smce a in explormg the effects of increased nursmg mvolvement
greater proportion of the patients than had been antiapated Larger samples in a number of different settmgs (espeaally
had Mental Ability Test scores of less than eight out of ten those m which patients may be younger and more asser-
All samples were convenience samples and hence results tive), and mtervention studies m which different methods
may not be generalized to other situations of team functionmg are tested, may yield more information
The use of an mterview to obtain information from on the effectiveness of nurse mtervention and mvolve-
patients may have resulted m biased responses, since ment Methods to improve patient involvement, by usmg
patients may have felt obliged to give good accounts of the knowledge which professionals have of existing
their care while in hospital This is particularly true when problems, may also be of value
information giving is studied (Houston & Pasanen 1972) Education of professionals and patients may also result
The use of an observation method also entails a number m greater mvolvement of both nurses and patients, and m a
of biases The extent to which professionals altered their movement towards better team functionmg and unproved
behaviour as a result of an observer's presence could not be patient care
determined, as the number of rounds observed was limited
Observer dnft may also have biased the recorded obser- References
vations, since each ward round was 2 hours long and obser-
Anderson E (1973) The Role of the Nurse RCN Research Project,
vation was continual It was not, however, possible to use
London
recordmg equipment smce ldentifymg which individual Baksaas I & Helgeland A (1980) Patient reactions to information
was speakmg would have been too dififiailt and motivation factors m long term treatment with anti-
hypertensive drugs Ada Medtca Scandanavica 207,407—412
Blanchard C G, Ruckdechel J CA, Blanchard E B, Arena J G ,
RECOMMENDATIONS
Saunders N L & Malloy E D (1986a) Interactions between
While small sample sizes preclude drawing definite con- oncologists and patients dunng rounds Annals of Internal
clusions, the following tentative recommendations are Mediane 99,694-699
made on the basis of the evidence acquired Blanchard C G, Rudcdesdiel J C, Fletch BA & Blanchard E B
(1986b) The impact of oncologists' behaviours on patient
1 Professionals should use their awareness of problems satisfaction with morrung rounds Cancer 58,387-393
expenenced by patients to faalitate better mvolve- Boore ] (1979) Prescription for Recovery Royal College of
ment and understandmg on the patient's part Nursing, London
2 It should be recognized that the lack of desire of some Boyle C M (1970) Ehfferences between patients' and doctors'
patients to be involved m deasion makmg does not mterpretation of some common medical terms Bntish Medical
necessanly mdicate a lack of desire to be mvolved m Journal 2, ZS6-289

345
A &ebyandB Gtkhnst

BrowerHT (1982) Advocacy what it is Joumal of Gerontohgtcal Marson S (1982) Developir^ skilk m communicahon 1 An
Nursing 8(3), 141-143 lnterachve approach. Nurse Education Today 2(11), 12-15
Carstairs V (1970) Channels of Communication Scottish Home Mayou R., Williamson B & Foster A (1976) Attihitfes and
and Health Department, Edinburgh advice after myocardial infarchon Bntish Medical Joumal 1,
Cartwnght A (1964) Human Relations and Hospttal Care 1577-1579
Routledge and Kegan Paul, London Newall D ] , Gadd EM & Pnestman TJ (1987) Presentahon
Q s a r N S (1988) Nursmg rounds Critical Care Nurse Quarterly 2, of information to cancer patients Bntish Joumal of Medical
85-88 Psycholi^ 60,127-131
Clark J (1982) Nursmg matters patient advocacy The Times Oberst M T (1984) Patients' perceptions of care measurement
Health Supplement, February 19,16 of quality and satisfaction Cancer 53,2366-2273
Coser R (1962) Life m the Ward Michigan State University Press, Parkm D M (1976) Survey of the success of communicahon
Michigan between hospital staff and patients Public Health 90,203-209
Prescott P A & Baren S ^ (1985) Physiaan-nurse relationships
Elms R R & Leonard R C (1966) Effects of nursmg approaches
Annals of Internal Mediane 103,127-133
dunng admission Nursing Research 15,39-48
Rackham N (1977) Behavtour Analysts in Tratntng McGraw Hill,
Gregory J (1978) Patients' Attttudes to the Hospitai Service Royal
London
Commission on the NHS Researdi Paper Number 5 HMSO,
Raphael W (1969) Patients and Their Hospitals (rev edns 1973,
London
1977) Kmg Edward's Hospital Fund, London
Halpem S (1985) What the public thmks of the NHS Health and
Reynolds M (1978) No news is bad news Bnttsh Medical Joumal
Sociai Service Joumal 95(2), 702-704
7,1673-1676
Hayward J (1975) Information — A Prescription Agamst Patn
Richard J A (1989) Walkmg rounds — a step m the nght direc-
RCN, London
hon Nursing '89, June, 63-64
Hoeckelman R (1975) Nurse-^hysiaan relationships Amencan
Rmtala D H Hanover D , Alexander J L, Sanson-Fisher R W,
Journal of Nurstng 75(7), 1130-1152
Williams E P & Halstead L S (1986) Team care an analysis of
Houston CS & Pasanen WE (1972) Pahents' percephon of verbal behaviour dunng patient rounds in a rehabilitation
hospitai care Hospttal Joumal 46, 70-74 hospital Archives of Physical Mediane and Rehabilttatton 67(1),
Howard ]A. & Erlanger H (1979) Teachmg methods for coron-
118-122
ary pahoits In Pattent Teachtng Recent Advances m Nursmg Salvage J (1987) Whose side are you on? Sentor Nurse 6(2),
Number 6 (Wilson-Bamett J ed), Churchill Livmgstone, 20-21
Edmburgh Sanson-Fisher R W, Poole A D & Hawker J (1979) Behaviour
Joyce C R B, Caple G, Mason M, Reynolds E & Mathews ]A analysis of ward rounds withm general hospitai psychiatnc
(1969) Quanhtahve study of doctor-^ahent communicahon unit Behavtour Research and Therapy 17,333-348
Quarterly Joumal of Mediane 38,183-194 Sawyer J (1988) Patient advocacy Nursing Times 84,27-30
Katz S, Halstead LS & Weireuga M (1975) A medical perspec- SimmovP (1970) The information theory of emohon Inf«/r«^
hve of team care In Long Term Care A Handbook for and Emotions (Arnold M ed). Academic Press, New York,
Researchers, Planners, Provtders (Sherwood S ed). Spectrum, pp 145-150
New York. Steele & Morton D J B (1978) The ward round Lancet, 85-86
Lee A (1979) How nurses rate with MD's still the handmaiden Shies W B , Puhiam S M , Wolf M H & James S A (1979)
Regtstered Nurse 42(7), 21-30 Interaction exchange structure and pahent sahsfachon with
LeyP (1988)CommuntcatingimthPattertts Croom Helm, London medical mterviews Medical Care 17,667-679
LeyP,GoldmanM,BradshawPW,KmceyJA &WalkerCM Wilson-Bamett J (1977) Patients' emotional reaction to hospital-
(1972) The comprehensibility of some X-ray leaflets Joumal of lsahon Unpublished PhD thesis University of London,
the bishtute of Health Education 10, 47-55 London
Linfors E W & Neelan F A (1980) The case for bedside rounds Wilson-Bamett J (1981) Communicating with patients m general
New Er^land Joumal of Mediane 303(21), 1230-1233 wards In Communication m Nursing Care (Bndge W R &
Lovius J, Lovius B B J & Ley P (1973) Comprdiensibihty of the Macleod Clark J ed), HM&M, London
literature given to children at a dental hospital Joumal of Public Wise H Rubm I & Bedkart R. (1974) Makmg health teams work
Health and Dentistry 3 3 , 2 3 - 2 6 Amencan Joumal of Diseases of Chtldhood 127,537-542

346

Anda mungkin juga menyukai