1

CARRERA MODULAR TNS EN LOGÍSTICA

MODULO: INGLÉS II
Evaluación parcial Nº 02

PUNTAJE _____ / 100 puntos

NOTA

NOMBRE ESTUDIANTE

RUT ESTUDIANTE

FECHA DE EVALUACION Lunes 04 de junio, 2018

NOMBRE DEL DOCENTE Jonatan Gárate Aros

Aprendizaje Nº 1
Reconocer, en forma oral y
escrita, información en inglés, ya
sea general y/o especifica
relacionada con el ámbito técnico
profesional
Aprendizaje Nº 2 Aprendizaje Nº 3
Reconoce expresiones y
terminología específica referida a su
entorno laboral y la atención de
clientes.

Instrucciones:

1. Escuche atentamente lo solicitado por la docente, si es necesario repetir la pregunta, solicítelo.

2. El alumno debe desarrollar lo solicitado en un tiempo prudente, con posibilidades de rectificar antes de
evaluar lo solicitado.
3. Al alumno que obtenga nota igual o superior a 4,0, se le consignará el logro de los aprendizajes
asociados a esta evaluación.
4. El alumno que sea sorprendido en hechos fraudulentos, será calificado con nota 1.0.

I. Read the sentences and put them in order (1-8) to create an appropriate conversation. ____ / 8 points

_____ It’s Anton Jackson.

_____ Of course, no problem.
_____ Hello?
_____ Yes, please. Can you tell him I’ll ring him back this evening?
_____ Oh, hello, can I speak to Mr. Ellis, please?
_____ Right, and do you want to leave a message?
_____ I’m sorry but he’s out at the moment. Who’s calling?
_____ Thank you very much. Good bye.

II. Read and put the following sentences in order. ____ / 14 points (2 points each)
 2

1. ____________________________________________________________
2. ____________________________________________________________
3. ____________________________________________________________
4. ____________________________________________________________
5. ____________________________________________________________
6. ____________________________________________________________
7. ____________________________________________________________

III. Match the concepts with their definitions. ____ / 10 points

Ring someone ( ) 1. Phone someone again later.

Take a message ( )
Leave a message ( )
Wrong number ( )
The line is engaged ( )
Someone is not available (
Put someone through ( )
Spell something ( )
Just a moment ( )
Call someone back ( )
2. The person is out.
3. The line is busy.
4. Make a phone call
5. Say a word letter by letter.
) 6. Take information during a phone call and give it to someone else.
7. Wait a minute.
8. Give information to someone on the phone who then gives it to someone else.
9. Connect the caller with another person.
10. You make a mistake with the number.

IV. Read the phrases from the box and put them in the correct group. ____ / 12 points

- This is Jhon Martin from CCB Company. Giving your name:

- Could you please hold?
- I actually wanted to speak to Pat.
- Can I take a message?
- I will put you through to Michael.
- Is Michael there at the moment?
- Hello, Jhon. It’s Michael here.
- I’m afraid she is in a meeting.
- Margaret speaking.
- Just hang a moment while I make the connection.
- Can I speak to Margaret please?
- I’m afraid his line is engaged.

Making the connection: Getting through the right When the person is not
person: available:
 3

V. Listen to the dialogues and match them with the problems. ____ / 8 points

VI. Listen again and complete the sentences with one word from the box. Then, number the sentences
according to the order of appearance. ____ / 16 points (2 points each)

slowly - up - line - catch - spell - cut - could - wrong

( ) Sorry, _____________ you repeat that, please?

( ) Sorry, could you say that a bit more _____________, please?
( ) Sorry, could you _____________ that for me, please?
( ) Sorry, I didn’t _____________ that.
( ) Sorry, I think you have the ____________ number.
( ) Sorry, this is a really bad ____________.
( ) Sorry, can you speak ____________ a bit, please?
( ) Sorry, we got ______________ off.

VII. Read the following telephone conversation and complete the missing parts. ____ / 14 points

A BAD LINE
Receptionist Robotics Limited. Good morning.
Salesman Good morning. c………….. I s……………… to Mr. Rodriguez
please? T………….. is Bob Whittaker, from ELAS Enterprises.
Receptionist I’m sorry, c……………. you repeat your last n……………. more
slowly please?
Salesman Yes, of course, Bob…..Whittaker.
Receptionist I’m s………………, I can’t hear you very well. Could you
s…………… it please?
Salesman Yes, Bob Whittaker. That’s W H I double T A K E R.
Receptionist I’m sorry his line’s e…………………. Can I t…………….. a
message?
Salesman Yes, could you tell him to c………… me b……………….. please?
My p………….. n……………… is 350-2261.
 4

VIII. Read the conversation again and answer the questions with complete information.
____ / 18 points (2 points each)

1. What is the caller’s name?

_________________________________________________________________
2. Whom does the speaker want to talk?
_________________________________________________________________
3. What is the first communication problem you could identify?
_________________________________________________________________
4. Where does the salesman work?
_________________________________________________________________
5. Where does the receptionist work?
_________________________________________________________________
6. What is the second communication problem you could identify?
_________________________________________________________________
7. What is the salesman’s number?
_________________________________________________________________
8. Where is the salesman calling from?
_________________________________________________________________
9. What is the message that Bob left?
_________________________________________________________________

Tabla de notas: 60% exigencia.

100 99 98 97 96 95 94 93 92 91 90 89 88 87
7.0 6.9 69 6.8 6,7 6,6 6,6 6.5 6.4 6.3 6.3 6.2 6.1 6.0
86 85 84 83 82 81 80 79 78 77 76 75 74 73
6.0 5.9 5.8 5.7 5.7 5.6 5.5 5.4 5.4 5.3 5.2 5.1 5.1 5.0
72 71 70 69 68 67 66 65 64 63 62 61 60 59
4.9 4.8 4.8 4.7 4.6 4.5 4.5 4.4 4.3 4.2 4.2 4.1 4.0 4.0
58 57 56 55 54 53 52 51 50 49 48 47 46 45
3.9 3.9 3.8 3.8 3.7 3.7 3.6 3.6 3.5 3.5 3.4 3.4 3.3 3.3
44 43 42 41 40 39 38 37 36 35 34 33 32 31
3.2 3.2 3.1 3.1 3.0 3.0 2.9 2.9 2.8 2.8 2.7 2.7 2.6 2.6
30 29 28 27 26 25 24 23 22 21 20 19 18 17
2.5 2.5 2.4 2.4 2.3 2.3 2.2 2.2 2.1 2.1 2.0 2.0 1.9 1.9
 5

16 15 14 13 12 11 10 09 08 07 06 05 04 03
1.8 1.8 1.7 1.7 1.6 1.6 1.5 1.5 1.4 1.4 1.3 1.3 1.2 1.2

EXITO!

CORRECCIÓN

I. Read the sentences and put them in order (1-8) to create an appropriate conversation. ____ / 8 points

___4__ It’s Anton Jackson.

___7__ Of course, no problem.
___1__ Hello?
___6__ Yes, please. Can you tell him I’ll ring him back this evening?
___2__ Oh, hello, can I speak to Mr. Ellis, please?
___5__ Right, and do you want to leave a message?
___3__ I’m sorry but he’s out at the moment. Who’s calling?
___8__ Thank you very much. Good bye.

II. Read and put the following sentences in order. ____ / 14 points (2 points each)

1. Kyoko Ito speaking.

2. This is Juan Suarez, can I speak to Ms. Sanders?
3. I’ll call back later.
4. Brenda isn’t in the office today.
5. Do you have my mobile number?
6. I’m afraid Mr. Chang isn’t in the office today.
7. I’ll tell him that you call.

III. Match the concepts with their definitions. ____ / 10 points

Ring someone ( 4 ) 1. Phone someone again later.

Take a message ( 6 )
Leave a message ( 8 )
Wrong number ( 10 )
The line is engaged ( 3 )
Someone is not available ( 2 )
Put someone through ( 9 )
Spell something ( 5 )
Just a moment ( 7 )
Call someone back ( 1 )
2. The person is out.
3. The line is busy.
4. Make a phone call
5. Say a word letter by letter.
6. Get information during a phone call and give it to someone else.
7. Wait a minute.
8. Give information to someone on the phone who then gives it to someone else.
9. Connect the caller with another person.
10. You make a mistake with the number.
 6

IV. Read the phrases from the box and put them in the correct group. ____ / 12 points

- This is Jhon Martin from CCB Company.

Giving your name:
- Could you please hold?
- I actually wanted to speak to Pat.
- Can I take a message? - This is Jhon Martin from CCB
- I will put you through to Michael. Company.
- Is Michael there at the moment? - Hello, Jhon. It’s Michael here.
- Hello, Jhon. It’s Michael here. - Margaret speaking.
- I’m afraid she is in a meeting.
- Margaret speaking.
- Just hang on a moment while I make the connection.
- Can I speak to Margaret please?
- I’m afraid his line is engaged.

Making the connection:
- Could you please hold?
- I will put you through to
Michael.
- Just hang on a moment while I
make the connection.
Getting through the right When the person is not
person: available:
- I actually wanted to speak to - Can I take a message?
Pat. - I’m afraid she is in a meeting.
- Is Michael there at the - I’m afraid his line is engaged.
moment?
- Can I speak to Margaret
please?

V. Listen to the dialogues and match them with the problems. ____ / 8 points

A–3
B–1
C–2
D–8
E–4
F–7
G–5
H-6

VI. Listen again and complete the sentences with one word from the box. Then, number the sentences
according to the order of appearance. ____ / 16 points (2 points each)

slowly - up - line - catch - spell - cut - could - wrong

( ) Sorry, _______could______ you repeat that, please?

 7

( ) Sorry, could you say that a bit more _____slowly________, please?

( ) Sorry, could you _______spell______ that for me, please?
( ) Sorry, I didn’t _____catch________ that.
( ) Sorry, I think you have the ___wrong_______ number.
( ) Sorry, this is a really bad ______line______.
( ) Sorry, can you speak ______up______ a bit, please?
( ) Sorry, we got _______cut_______ off.

VII. Read the following telephone conversation and complete the missing parts. ____ / 14 points
A BAD LINE
Receptionist Robotics Limited. Good morning
Salesman Good morning. can I speak to Mr. Rodriguez please? This is
Bob Whittaker, from ELAS Enterprises.
Receptionist I’m sorry, could/can you repeat your last name more slowly
please?
Salesman Yes, of course, Bob Whittaker
Receptionist I’m sorry I can’t hear you very well. Could you spell it
please?
Salesman Yes, Bob Whittaker. That’s W H I double T A K E R
Receptionist I’m sorry his line’s engage. Can I take a message?
Salesman Yes, could you tell him to call me back please? My phone
number is 350-2261
Receptionist I’m sorry, where are you calling from?
Salesman From London.
Receptionist OK, thank you Mr Whittaker. Goodbye
Salesman Goodbye and thank you.

VIII. Read the conversation again and answer the questions with complete information.
____ / 18 points (2 points each)

1) What is the caller’s name?

The caller’s name is Bob Whittaker.
2) Whom does the speaker want to talk?
He wants to speak to Mr. Rodriguez.
3) What is the first communication problem you could identify?
The caller is speaking too fast.
4) Where does the salesman work?
He works in ELAS Enterprises.
5) Where does the receptionist work?
The receptionist works in Robotics Limited
6) What is the second communication problem you could identify?
The caller is speaking too quietly / The line was engage
 8

7) What is the salesman’s number?

His number is 350-2261
8) Where is the salesman calling from?
He is calling from London.
9) What is the message that Bob left?
“call me back”