Strength Weakness Opportunity Threat

COSUMER *Customer Dine- *Students always *Upselling of *Newly renovate

in experience ordered My Stuff. Squad Stuff to Casa Reyes.
-fast service and *Low AC due to increase AC. Customers try
store cleanliness single order per *Flyering nearby their new menu.
* No customer student whether schools and They have
complaint they are group or offices to beautiful
not. increase number ambiance.
of customers.
FINANCIAL *Target for the *High labor cost. *Utility Cost *Upcoming
year almost -Staffing needs -Need to control student vacation.
achieved. One must be 8 staff. the utility cost. It -Students are our
more month to We have 10 staff. will affect the primary
go. income of the customers.
store. -Without
students sales
trend will
decrease
PEOPLE *Cashiers *We have *Ongoing IST of Resignation of
knowledgeable working students. every staff in new staff next year.
about new Urgent adjusting products and
promos. of Schedule due promos. To be
-Kitchen to their school consistent in
knowledgeable in activities. product
kitchen SOP. knowledge and
-Consistency of SOP.
front liners in
giving great
customer service.
PROCESS Passed all cycles *Accounting audit Maintaining high Malfunction of
of MGP failed. 82% last audit results or equipment.
-92% first cycle july. try to achieve Emergency
-97% second higher audit than malfunction due
cycle the previous to old equipment.
-100% third and audit.
fourth cycle.
94% FSC for the
month of
November.
To be able to achieve 1:1 pizza chicken ratio. Achieve 780,000 Dine in sales for the month of
December.
TACTICS/ACTIVITY WHO WHEN STATUS
Upselling to hit 1:1 Front Liners Started November 1st month winner Cristy
Pizza/Chicken ratio Isiderio.
Awarded with token
and certificate.
Flyering outside mall Riders and Front liners Will Start December 5. Search for Bulk Orders
entrance and nearby for upcoming parties of
offices and schools. schools and offices
Upselling of Ice cream Front Liners December 5, 2017
per transaction.
17 pcs per day. 9 per
shift.