HOTEL AMENITIES AND SERVICES

o how much is the total bill, including tax, please?

(possible services = overseas call, local call, coffee shop, laundry, internet access, photocopies,
minibar, room service, airport shuttle, bell service)

OBS. VAT stands for Value Added Tax and this tax, paid by the consumer, is added to the price of
goods and services in Europeans Union countries.

o I’m checking out

o Did you have anything from the minibar?
o Will you need a taxi?

OBS. Mr and Ms are used together with a person’s last name (Mr. Hong). Without a last name, use
Sir and Madam instead.

o I have luggage to take to the room

o I’d like to have breakfast in bed
o I’m checking in. The name is ____

A single room (com uma cama só) A king-size bed

A double room (com duas camas) A rollaway bed (uma cama extra, trazida pelo
staff do hotel)
A suíte (geralmente com sofás, bem maiores)
A full-size bed or a double bed (cama de
A twin bed (cama de solteiro)
casal)
A queen-size bed
Smoking / non-smoking room

o I need extra towels / extra hangers / an iron

o Could someone make up the room? (limpar) / turn down the beds? (arrumar as camas) /
pick up the laundry? (pegar a roupa suja)

GUEST’S MOST COMMON SENTENCES

 Is the _____ still open? (pool, gift shop, business center, the mall….)
 What time does the ____ close?
 I’d like (to) ______
 That would be great

FRONT DESK CLERK’S COMMON SENTENCES

 Can I help you?

 What’s the matter/problem?
 I’m sorry to hear that
 How is / was the _____ ? (meeting, food….)
 Let me check
 Certainly
 Thank you for staying with us
 Is that all?
MEETINGS (VOCABULARY)

Acquisition (aquisição) Outsourcing (terceirização)

Agenda (pauta) – What’s next on the Policy (política, norma)

agenda?
Sales goals (metas de vendas)
Attendee (participante)
Sample (amostra)
Branch office (filial)
Shareholder (acionista)
Break-even point (ponto de equilíbrio) – How
Tradeshow / tradefair (feira comercial, feira
long do you think it will take to reach the
de negócios)
break-even point?
Offshore (contratação de mão de obra ou
Chairperson (responsável pela reunião)
empresas de outros países pelo baixo preço
Competition (concorrência) dessa mão de obra)

Core business (atividade principal da CRM (Customer Relationship Management) =

empresa) Gestão de relacionamento com o cliente

Head office (sede, matriz) IRS (Internal Revenue Service) = Receita

Federal
Launch (lançamento)

Market share (participação de mercado) –

Our company’s Market share has been
increasing since last year

 Thank you for coming today. Welcome everyone. We should get started
 Firstly we could / should…
 Our first point is…
 Alternatively we could….
 I agree with that point
 I understand your point of view, but don’t you think that…?
 Are we all agreed on this?
 That’s all for today
 Does anyone have anything to add?
 We’re good for now
 Our main aim today is to…
 Has everyone received a copy of …?