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Detail Report Of :- M02021802

Test Details

Test Name : Field Technician (Computing & Peripherals)(English & Hindi)


Appeared On : 02 Feb 2018
Total Questions : 62
Total Marks : 160

Student Details

User Name : M02021802


Employee Name : Alexkumar Josephraj .

Summary

Student Score : 124 Student Percentage : 77.5

TopicWise Summary

Topic Name : ELE/N4601 Engage with Customers Percentage : 75

Topic Name : ELE/N4602 Install, configure and setup Hardware system Percentage :
75

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules Percentage : 70

Topic Name : ELE/N0009 Coordinate with colleagues Percentage : 90

Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark

Identify the shown device


इस �डव�इस क� पहच�न

Question Details :

Correct Answer : Webcam(व�बक�म)

Your Answer : Webcam(व�बक�म)

Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark

How will you interact with the customer while confirming his address?
Question Details :
��हक क� पत� स�प�ष्ट करत� समय आप ��हक क� स�थ क�स� ब�तच�त कर� ग�?

Correct Answer : Politely (�वनम्रत� स�)

Your Answer : Politely (�वनम्रत� स�)

Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark
Which among the following is a laptop battery?
इनम� स� ल�पट�प क� ब�टर� क�न स� ह� ?

Question Details :

Correct Answer : B

Your Answer : B

Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark

When is the correct time to ask/collect feedback from the customer?


Question Details :
��हक स� प्र�तप��ष्ट क� ब�र� म� प�छन� / प्र�प्त करन� क� सह� समय �� ह� ?

Correct Answer : When conversation ends (ब�तच�त सम�प्त ह�न� पर)

Your Answer : When conversation ends (ब�तच�त सम�प्त ह�न� पर)

Topic Name : ELE/N4601 Engage with Customers 0 Out Of 2.5 mark

How will you get to know about the location for placement of computer system?
Question Details :
क���टर �सस्टम क� रखन� क� जगह क� पत� आप क�स� लग�ए� ग�?

Correct Answer : Ask customer (��हक स� प�छ�ग�)

Your Answer : Ask customer care (��हक स�व� स� प�छ�ग)

Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark

What solution will you provide to customer for a damaged printer cartridge?
Question Details :
खर�ब �प्र�टर क��ट� � ज क� �लए आप ��हक क� �� सम�ध�न द� ग�?

Correct Answer : Replace cartridge (�प्र�टर बदल�)

Your Answer : Replace cartridge (�प्र�टर बदल�)

Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark

How will you get to know about the location to place and install the hardware?
Question Details :
ह�ड� व�यर क� लग�न� और उस� इ� स्ट�ल करन� क� ब�र� म� आप क�स� ज�न�ग�?

Correct Answer : Ask customer(��हक स� प�छ�ग�)

Your Answer : Ask customer(��हक स� प�छ�ग�)

Topic Name : ELE/N4601 Engage with Customers 0 Out Of 2.5 mark

What parameter's will you write in the note before giving it to customer?
Question Details :
��हक क� �टप्पण� द� न� स� पहल� आप उसम� क�न स� प�रम�प� �लख�ग�?

Correct Answer : All of these (इनम� स� सभ�)

Your Answer : Problems (सम��ए� )

Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
When will you provide an invoice to the customer?
Question Details :
आप ��हक क� �बल कब द� ग�?

Correct Answer : If he purchases anything (य�द व� क�छ खर�दत� ह� )

Your Answer : If he purchases anything (य�द व� क�छ खर�दत� ह� )

Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark

Which among the following is an operating system?


Question Details :
इनम� स� क�न स� �वकल्प एक आपर� �ट� ग �सस्टम ह� ?

Correct Answer : Windows xp(�व��स xp)

Your Answer : Windows xp(�व��स xp)

Topic Name : ELE/N4601 Engage with Customers 0 Out Of 2.5 mark

Which among the following points will you keep in mind for achieving productivity and quality?
Question Details :
उ��दकत� और ग�णवत्त� प्र�प्त करन� क� �लए आप इनम� स� �कस ब�त पर ��न द� ग�?

Correct Answer : All of these (इनम� स� सभ�)

Your Answer : Offer appropriate service (उ�चत स�व�स प्रद�न करन�)

Topic Name : ELE/N4602 Install, configure and setup Hardware system 0 Out Of 2.5 mark

How will you ensure customer satisfaction after setting up and installing the software?
Question Details :
स�फ्टव�यर ड�लन� और इ� स्ट�ल करन� क� ब�द आप ��हक स�त��ष्ट क�स� स��न��त कर� ग�?

Correct Answer : Both of these(इनम� स� द�न��)

Your Answer : By checking effective functioning(प्रभ�व� क�य� क� ज�� च करत� हुए)

Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark

You promised a turn around time of 6 hrs to a customer whose pc has to be fixed. When will you visit him?
Question Details :
��हक �जसक� प�स� लग�य� ज�न� ह� , क� आपन� लगभग 6 घ�ट� क� समय क� व�द� �कय� ह� । आप उनक� द�र� कब कर� ग�?

Correct Answer : Before 6 hrs(6 घ�ट�� स� पहल�)

Your Answer : Before 6 hrs(6 घ�ट�� स� पहल�)

Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark

How many visits will you take to install and set up computer and peripherals at a customer's house?
Question Details :
��हक क� घर म� क���टर और सह�यक उपकरण�� क� लग�न� और �थ��पत करन� क� �लए आप उनक� घर �कतन� ब�र ज�ए� ग�?

Correct Answer : One visit(एक ब�र)

Your Answer : One visit(एक ब�र)

Topic Name : ELE/N4602 Install, configure and setup Hardware system 0 Out Of 2.5 mark

What will be the cost of extending a PC's RAM if the cost of RAM is Rs 6500 and installing charges are Rs 500?
एक ��हक आपक� ��र� प�स� लग�न� क� ब�द भ�गत�न स� मन� करत� ह� , वह आपस� कहत� ह� �क उसक� क���टर अब भ� व�र� ट�
Question Details :
अव�ध म� ह� ल��कन उसक� व�र� ट� एक सप्त�ह पहल� ह� सम�प्त ह� गई ह� । य�द वह आपक� ब�त स�नन� क� त�य�र न ह� त� आप ��
कर� ग�?

Correct Answer : Ask him to talk to your supervisor(उस� अपन� स�परव�इज़र स� ब�त करन� क� कह� ग�)
Your Answer : Ask him to buy a new PC(उस� नय� प�स� खर�दन� क� कह� ग�)

Topic Name : ELE/N4602 Install, configure and setup Hardware system 0 Out Of 2.5 mark

Identify the shown cable.


न�च� �दए गए क�बल क� पहच�न�

Question Details :

Correct Answer : Serial Port(स��रयल प�ट� )

Your Answer : Parallel port(प�रलल प�ट� )

Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark

Identify the shown board


न�च� �दख�ए गए ब�ड� क� पहच�न�-

Question Details :

Correct Answer : PCB(प�स�ब�)

Your Answer : PCB(प�स�ब�)

Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark

With which among the following does the customer interacts to file a query?
Question Details :
अपन� प�छत�छ करन� क� �लए ��हक इनम� स� �कसक� स�थ ब�तच�त करत� ह� ?

Correct Answer : Customer Care (कस्टमर क�यर)

Your Answer : Customer Care (कस्टमर क�यर)

Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark

Which among the following will work after connecting to the system if their drivers are not pre-installed?
Question Details :
इनम� स� क�न स� उपकरण �सस्टम म� कन�क्ट करन� क� ब�द क�म कर� ग� य�द उसक� ड��इवर पहल� स� इ� स्ट�ल नह�� �कए गए ह� ?

Correct Answer : None of these(इनम� स� क�ई नह��)

Your Answer : None of these(इनम� स� क�ई नह��)

Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark

Which among the following will you collect from a customer after completion of work?
Question Details :
क�म प�र� करन� क� ब�द आप ��हक स� यह प्र�प्त कर� ग� ?

Correct Answer : Feedback (प्र�तप��ष्ट)

Your Answer : Feedback (प्र�तप��ष्ट)


Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark

Which among the following software will you install in a customer's PC if he has requested for a photo editor?
Question Details :
य�द ��हक न� ��ट� ए�डटर क� अन�र�ध �कय� ह� त� आप ��हक क� प�स� म� इनम� स� क�न स� स�फ्टव�यर इ� स्ट�ल कर� ग�?

Correct Answer : Adobe Photoshop(अड�ब ��ट�श�प)

Your Answer : Adobe Photoshop(अड�ब ��ट�श�प)

Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark

Which among the following information will you seek from the customer while installing a PC at his location?
Question Details :
��हक क� �थल पर प�स� इ� स्ट�ल करत� समय आप ��हक स� क�न स� ज�नक�र� प्र�प्त कर� ग� ?

Correct Answer : Location to set up the PC (प�स� क� स�ट अप करन� क� जगह)

Your Answer : Location to set up the PC (प�स� क� स�ट अप करन� क� जगह)

Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark

While talking to a customer open and close-ended questions make it easier for you to understand the
Question Details : ____________ .
��हक स� ब�त करत� समय छ�ट� -बड़� प्रश्न प�छन� स� _________ समझन� म� आस�न� ह�त� ह� ।

Correct Answer : Problem (सम��)

Your Answer : Problem (सम��)

Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark

While updating the windows in a customer's PC you noticed that the PC is full of viruses. What will you do in such a
Question Details : situation?
��हक क� प�स� म� �व�� अपड� ट करत� समय आप द� खत� ह� �क प�स� म� व�यरस ह� । ऐस� ह�लत म� आप �� कर� ग� ?

Tell the customer about the cost involved in installing the anti-virus(ए��-व�यरस इ� स्ट�ल करन� क� ल�गत क� ब�र� म� ��हक
Correct Answer :
क� बत�ए� ग�)

Tell the customer about the cost involved in installing the anti-virus(ए��-व�यरस इ� स्ट�ल करन� क� ल�गत क� ब�र� म� ��हक
Your Answer :
क� बत�ए� ग�)

Topic Name : ELE/N4601 Engage with Customers 0 Out Of 2.5 mark

What is the meaning of annual maintenance contract?


Question Details :
व��ष�क अन�रक्षण �� क� क� �� अथ� ह� ?

Correct Answer : Extended warranty (�व���रत व�र� ट�)

Your Answer : None of these (इनम� स� क�ई नह��)

Topic Name : ELE/N4602 Install, configure and setup Hardware system 0 Out Of 2.5 mark

What additional software will you provide at the time of set up?
Question Details :
स�ट अप करत� समय आप क�न स� अ�त�रक्त स�फ्टव�यर लग�ए� ग�?

Correct Answer : All of these(इनम� स� सभ�)

Your Answer : MS Office(MS ऑ��स)

Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
What needs to be done when customer calls up ?
Question Details :
��हक क� क�ल करन� पर �� करन� च��हए?

Correct Answer : Greet and listen to their concerns attentively (उनक� अ�भव�दन कर उनक� सम�� ��न स� स�नन� च��हए)

Your Answer : Greet and listen to their concerns attentively (उनक� अ�भव�दन कर उनक� सम�� ��न स� स�नन� च��हए)

Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark

What solution will you provide to the customer for damaged hard disk.
Question Details :
खर�ब ह�ड� �डस्क क� �लए आप ��हक क� �� सम�ध�न द� ग� ?

Correct Answer : Replace hard disk (ह�ड� �डस्क बदलन�)

Your Answer : Replace hard disk (ह�ड� �डस्क बदलन�)

Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark

What will you do if monitor's display is broken and not repairable?


Question Details :
य�द म�न�टर क� �डस्पल� ट� ट� ह� और उसक� मरम्मत न क� ज� सकत� ह� त� आप �� कर� ग� ?

Correct Answer : Replace Display (�डस्पल� बदल�ग�)

Your Answer : Replace Display (�डस्पल� बदल�ग�)

Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark

How much total cost will you tell the customer if the cost involved in fixing his PC was:
Rs 1000- Installation of OS
Rs 1500- Installation of anti-virus
Rs 200 Labour charge
Question Details :
"य�द प�स� क� ल�गत तय करन� म� �नम्न�ल�खत ल�गत श��मल ह� त� आप ��हक क� क�ल ल�गत �कतन� बत�ए� ग� -
रु. 1000- ओ.एस. क� इ� स्ट�ल�शन
रु. 1500- ए��-व�यरस क� इ� स्ट�ल�शन
रु. 200 श्रम प्रभ�र"

Correct Answer : Rs 2700(रु. 2700)

Your Answer : Rs 2700(रु. 2700)

Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark

Within how much time will you respond to customer query?


Question Details :
�कतन� समय क� भ�तर आप ��हक क� प�छत�छ क� जव�ब द� ग�?

Correct Answer : Within specified SLA (�नध�� �रत एसएलए म�)

Your Answer : Within specified SLA (�नध�� �रत एसएलए म�)

Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark

How many visits are required to understand customer requirements on hardware?


Question Details :
ह�ड� व�यर क� ब�र� म� ��हक क� ज़रूरत�� क� समझन� क� �लए �कतन� द�र� करन� ह��ग�?

Correct Answer : One visit(एक द�र�)

Your Answer : One visit(एक द�र�)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Whom among the following will you interact with before commencing a field trip?
Question Details :
क्ष�त्र क� द�र� करन� स� पहल� आप इनम� स� �कनक� स�थ ब�त कर� ग�?

Correct Answer : Customer(��हक)

Your Answer : Customer(��हक)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark

Where will you find information about troubleshooting?


Question Details :
खर�ब� ��क करन� स�ब�ध� ज�नक�र� आप कह�� स� प्र�प्त कर� ग�?

Correct Answer : Troubleshooting Sheets(ट� बलश��ट� ग पत्रक)

Your Answer : Troubleshooting Sheets(ट� बलश��ट� ग पत्रक)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark

Which tool will you take with yourself when you have to re-install windows in a customer's pc?
Question Details :
य�द आपक� ��हक क� प�स� म� �व��ज़ द�ब�र� ड�लन� ह� त� आप क�न स� औज�र स�थ ल� ज�ए� ग�?

Correct Answer : None of these(इनम� स� क�ई नह��)

Your Answer : None of these(इनम� स� क�ई नह��)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark

Will you replace the whole PC if there is problem in the CPU?


Question Details :
य�द स�प�य� म� क�ई सम�� ह� त� �� आप प�र� प�स� बदल�ग�?

Correct Answer : No(नह��)

Your Answer : No(नह��)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 0 Out Of 2 mark

Which among the following parts will you take with yourself if you have to upgrade the memory of a processor?
Question Details :
य�द आपक� प्र�स�सर क� म�म�र� अप��ड करन� ह� त� आप इनम� स� क�न स� प�ज�� ल� ज�ए� ग�?

Correct Answer : Original hard disk worth Rs 3000(रु. 3000 क� असल� ह�ड� �डस्क)

Your Answer : Pen drive(प�न ड��इव)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark

Identify the shown equipment which is used to find errors


त्र��टय�� ढ� � ढन� क� �लए इ��म�ल �कए ज�न� व�ल� �नम्न�ल�खत उपकरण क� पहच�न�

Question Details :

Correct Answer : Power on self test card(प�वर ऑन स�ल्फ ट� स्ट क�ड� )

Your Answer : Power on self test card(प�वर ऑन स�ल्फ ट� स्ट क�ड� )

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 0 Out Of 2 mark
Why should you handle modules like PCB with care?
Question Details :
PCB �वद क�यर ज�स� म���ल क� प्रय�ग ��� करन� च��हए?

Correct Answer : Both of these(इनम� स� द�न��)

Your Answer : To avoid damage(क्ष�त स� बच�न� क� �लए)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 0 Out Of 2 mark

Identify this equipment which is use to store ink cartridge.


इ� क क��ट� � ज स्ट�र करन� व�ल� इस उपकरण क� पहच�न�-

Question Details :

Correct Answer : Print head(�प्र�ट ह� ड)

Your Answer : Cartridge(क��ट� � ज)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark

What will you do if a customer's windows is corrupted?


Question Details :
य�द �कस� ��हक क� �व�� खर�ब ह� गय� ह� त� आप �� कर� ग�?

Correct Answer : Install new windows(नय� �व��ज़ लग�ए� ग�)

Your Answer : Install new windows(नय� �व��ज़ लग�ए� ग�)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark

When is the right time to disassemble a system?


Question Details :
�सस्टम क� ख�लन� क� सह� समय �� ह�ग�?

Correct Answer : If it is faulty and has to be replaced(य�द उसम� खर�ब� ह� और उस� बदलन� ह�)

Your Answer : If it is faulty and has to be replaced(य�द उसम� खर�ब� ह� और उस� बदलन� ह�)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 0 Out Of 2 mark

Identify the function of the shown equipment


�दए गए उपकरण क� क�य� बत�ए� -

Question Details :

Correct Answer : None of these(इनम� स� क�ई नह��)

Your Answer : Soldering(स�ल्ड�र� ग करन�)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark

When will you send a module or a part to the service centre?


Question Details :
आप स�व�स स�टर म� म���ल य� क�ई प�ज�� कब भ�ज�ग�?
Correct Answer : When it cant be fixed at customer's location(जब उस� ��हक क� �थल पर ��क नह�� �कय� ज� सकत� ह�)

Your Answer : When it cant be fixed at customer's location(जब उस� ��हक क� �थल पर ��क नह�� �कय� ज� सकत� ह�)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark

Whom will you call if you need some technical assistance?


Question Details :
य�द आपक� क�छ तकन�क� सह�यत� क� ज़रूरत ह� त� आप �कस� ब�ल�ए� ग�?

Correct Answer : Technical helpdesk(तकन�क� ह� ल्पड� स्क)

Your Answer : Technical helpdesk(तकन�क� ह� ल्पड� स्क)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark

Which among the following points will you keep in mind while visiting a customer for repairing his system? Choose
Question Details : the right set of options
��हक क� �सस्टम क� मरम्मत करन� क� �लए ज�त� समय आप इनम� स� �कस ब�त क� ��न म� रख�ग�? उ�चत �वकल्प च�न�

Understand requirements clearly~Follow agreed turn around time~Achieve call closure in 1st visit~Complete task
Correct Answer :
with quality benchmark of company

Understand requirements clearly~Follow agreed turn around time~Achieve call closure in 1st visit~Complete task
Your Answer :
with quality benchmark of company

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark

Will you take permission from customer before replacing any module or before sending for repairs to company?
Question Details :
�कस� म���ल क� बदलन� स� पहल� य� उस� क�पन� क� मरम्मत क� �लए भ�जन� स� पहल� आप ��हक क� अन�म�त ल�ग�?

Correct Answer : Yes(ह�� )

Your Answer : Yes(ह�� )

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark

What all information can you get from supervisor?


Question Details :
स�परव�इज़र स� आप क�न स� ज�नक�र� प्र�प्त कर सकत� ह� ?

Correct Answer : Both of these(इनम� स� द�न��)

Your Answer : Both of these(इनम� स� द�न��)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark

Which tool is required for opening the cpu?


Question Details :
स�प�य� ख�लन� क� �लए �कस औज�र क� ज़रूरत ह�त� ह� ?

Correct Answer : Screwdriver(प�चकश)

Your Answer : Screwdriver(प�चकश)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 0 Out Of 2 mark

What might be the reason for low internet speed?


Question Details :
इ� टरन�ट क� कम स्प�ड क� क�रण �� ह� सकत� ह� ?

Correct Answer : Router problem(रूटर क� सम��)

Your Answer : Virus(व�यरस)


Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 0 Out Of 2 mark

What needs to be done if few keyboard keys are not working?


Question Details :
य�द क�ब�ड� क� क�छ क��जय�� क�म नह�� कर रह� ह�� त� �� करन� च��हए?

Correct Answer : Repair it(उनक� मरम्मत करन� च��हए)

Your Answer : Replace it(उ�� बदल द� न� च��हए)

Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark

Identify the shown device:


इस �डव�इस क� पहच�न�:

Question Details :

Correct Answer : CPU

Your Answer : CPU

Topic Name : ELE/N0009 Coordinate with colleagues 0 Out Of 4 mark

Which among the following will you do if you notice that the location at which customer wants to place his
Question Details : computer is not safe as it is under direct contact of sunlight?
��हक अपन� क���टर ऐस� जगह पर लग�न� च�हत� ह� जह�� स�रज क� र�शन� पड़त� ह� , त� आप �� कर� ग�?

Correct Answer : Inform the customer about the problem(��हक क� सम�� क� ब�र� म� बत�ए� ग�)

Your Answer : Place the computer at customer's preferred location(��हक क� पस�द�द� जगह पर क���टर रख�ग�)

Topic Name : ELE/N0009 Coordinate with colleagues 4 Out Of 4 mark

Why is it important to interact with the colleagues who are from different functions?
Question Details :
�व�भन्न प्रक�र क� क�म करन� व�ल� सहक�म�य�� क� स�थ ब�तच�त करन� ��� ज़रूर� ह� ?

Correct Answer : To understand their nature of work(उनक� क�य� क� प्रक��त समझन� क� �लए)

Your Answer : To understand their nature of work(उनक� क�य� क� प्रक��त समझन� क� �लए)

Topic Name : ELE/N0009 Coordinate with colleagues 4 Out Of 4 mark

How will you deal with a customer's problem who is sitting 50 kms away from you?
Question Details :
50 �क.म�. द� र ब��� ��हक क सम�� क� आप क�स� स�लझ�ए� ग�?

Correct Answer : Ask your colleague to help who is in that area only(उसक� आसप�स रहन� व�ल� सहकम� स� मदद करन� क� कह� ग�)

Your Answer : Ask your colleague to help who is in that area only(उसक� आसप�स रहन� व�ल� सहकम� स� मदद करन� क� कह� ग�)

Topic Name : ELE/N0009 Coordinate with colleagues 4 Out Of 4 mark

How will you deal with a subordinate who accepted a bribe from the customer to decrease the amount on raised
Question Details : invoice?
आपक� अध�न�थ कम�च�र� न� बन�ए गए �बल क� र��श कम करन� क� �लए ��हक स� �रश्वत ल� ह� , आप इसस� क�स� �नपट� ग� ?

Correct Answer : Stop him and tell him its against policies(उस� र�क�ग� और कह� ग� �क यह न��त क� �वरुद्ध ह� )
Your Answer : Stop him and tell him its against policies(उस� र�क�ग� और कह� ग� �क यह न��त क� �वरुद्ध ह� )

Topic Name : ELE/N0009 Coordinate with colleagues 4 Out Of 4 mark

Which among the following is the best way of tackling the constraints that you face while working?
Question Details :
क�म करत� समय आन� व�ल� पर� श��नय�� स� �नपटन� क� सव�त्तम तर�क� क�न स� ह� ?

Correct Answer : Find optimum solution for them(उनक� अन�क�लतम सम�ध�न ख�जन�)

Your Answer : Find optimum solution for them(उनक� अन�क�लतम सम�ध�न ख�जन�)

Topic Name : ELE/N0009 Coordinate with colleagues 4 Out Of 4 mark

What kind of feedback will you get from the customer if you show him a really nice and polite behaviour?
Question Details :
य�द आप अपन� ��हक स� सचम�च अ�� और �वनम्र व्यवह�र करत� ह� त� आपक� उसस� �कस तरह क� प्र�तप��ष्ट �मल�ग�?

Correct Answer : Good(अ��)

Your Answer : Good(अ��)

Topic Name : ELE/N0009 Coordinate with colleagues 4 Out Of 4 mark

Where will you deposit faulty modules?


Question Details :
आप द�षप�ण� म���ल क� कह�� जम� कर� ग�?

Correct Answer : Tool and spares room(ट� ल और स्प�यर रूम म�)

Your Answer : Tool and spares room(ट� ल और स्प�यर रूम म�)

Topic Name : ELE/N0009 Coordinate with colleagues 4 Out Of 4 mark

You have colleagues working at different places respectively and you have received a work order but you cant reach
the place in the specified time. How will you achieve smooth workflow?
Question Details :
आपक� सहकम� �व�भन्न जगह�� पर क�म करत� ह� और आपक� एक क�य� आद� श �मल� ह� , ल��कन आप �नध�� �रत समय पर उनक� प�स
नह�� पहु� च प�त� ह� । आप इस सम�� क� सम�ध�न क�स� �नक�ल�ग�?

Ask your colleague to address that particular customer in your place(अपन� सहकम� स� कह� ग� �क व� अपन� जगह पर ��हक
Correct Answer :
क� �नपट�ए)

Ask your colleague to address that particular customer in your place(अपन� सहकम� स� कह� ग� �क व� अपन� जगह पर ��हक
Your Answer :
क� �नपट�ए)

Topic Name : ELE/N0009 Coordinate with colleagues 4 Out Of 4 mark

What will you if your colleague is at nearby location and he needs your assistance.
Question Details :
य�द आपक� सहकम� प�स क� �कस� जगह पर ह� और उस� आपक� मदद क� ज़रूरत ह� त� आप �� कर� ग� ?

Correct Answer : Help him to achieve smooth work flow(क�म आस�न� स� करन� म� उसक� मदद कर� ग�)

Your Answer : Help him to achieve smooth work flow(क�म आस�न� स� करन� म� उसक� मदद कर� ग�)

Topic Name : ELE/N0009 Coordinate with colleagues 4 Out Of 4 mark

Where will you receive and deposit spare parts?


Question Details :
आप स्प�यर प�ट� कह�� स� प्र�प्त कर� ग� और जम� कर� ग�?

Correct Answer : Tool room(ट� ल रूम)

Your Answer : Tool room(ट� ल रूम)