fa

language focus 1: Past simple: 'negatives © Reading: Stella Mc(artney Divide the class into pairs or small groups.

'D Focus on the mistake in the first line, Tell Ss that there is Give Ss five to ten minutes to discuss the three questions.
and questions .. _L-

==-J
only one mistake in each line. This article is about the fashion designer Stella McCartney. Have a feedback session with the whole class.
Check answers around the class. Ss exploit the text through true and false sentences and verb
Ss practise past simple negatives and questions by p-Utting @
and noun partnershi~s.
sentences in the correct order and finding mistakes in a
message.
\ language focus 2: Question forms
didn't
@-®
,,' Rearllhrou~h the Language focus box to~ether. Elicit the 2
send Ask <J student to read out the question and possible Ss review yes/no questions and question words.
IIlHOIlII"ttecl form of didn't (did not). Point out that we 31 phone
4 didn't responses. Read through the information in the Language focus box
ll'.tl.illy !l',,' rOlltr;J('t(~d forms in speech and informal
~
Wllll!'II. (1I111111111il ,lliOIl ('ollch ;I':' p-rl\ail'J).ln more formal Check whether Ss know who Paul McCartney is (a British and clarify where necessary.
l!(llllllll'llt'. UUlllldl kltpl'. ,old r('p()f[~;) the un-contracted musician and songwriter and a former member of The
((jlll! i'. IJ',('l! ® Beatles and Wings). @
c') RCi1d the extract with the class. Elicit ideas around the class. Look at the example together. Point out that it is important
(AJ (11) \ ) /1 to check the tense of the statement.
Hit:hlir:ht the example. Ask Ss to quickly read the first paragraph of the article to
llc',d wllllllt"I', c·.~('I(i"I' 1I1IwlllJ.lIt·'.1I1'.l:dlivf!~,tlH~ll Highlight item 2 and ask Ss what tense the sentence i<; in
(';J fell S~ to complete the exercise individually. check their answer. (She is a fashion designer.)
11 111".1Iull' •. (past simple). Elicit the question (Did he cotc!> the (llu,»':')
As they finish, get Ss to ask and answer the questions with
(Io';e book.',. Will!' !lw',1" wOld'. llllllw 1H),mJ. c - a fashion designer '~:l As Ss finish, ask them to compare their "lll'.Wt'!"'; with d
a partner.
You /likc jrfidlJ'{ /yo/lrcullcofIUI'! partner.

~J
Put the words in the correct order with the whole class.
Check the answers around the cl(l~;"", W!ill' tl"ll' ljlll",tIiJlI'.
@ Open books. Divide the class into pairs, Ask Ss to complete Where did Monica grow up?
What did she study? © on the board and clarify any prohklll .Ill',}',:

items 2 and 3 of the exercise with their partner. How long did she work in Italy? Read paragraphs 1 and 2 with the class. PJuse when you
@) Highlight the example of a past simple question. Why did she leave Italy? get to any words that Ss might find difficult and try to elicit 1 Does he like efficient people"
When did she go to London? a translation or meaning from the context. 2 Did he catch the plane?
@ Ask Ss to do items 4 to 8 of the exercise individually" ~
D Tell Ss to take turns reading the remaining paragraphs with 3 Can she meet Simon on Wednesday?
@ Circulate and monitor. 4 Was s!>e at t!>e meeting?
a partner.
@ Play the recording for Ss to check answers 1-8. ® @ Ask Ss to underline any difficult words and have a short
5 Did they go to the conference?
@) Encourage Ss to ask you questions about your past studies 6 Did you meet the deadline_?_~ .. _
feedback session,
You didn't iike your colleague.
and jobs.
2 He didn't know how to manage people. @ Read the sentences and highlight the exampie. Ask Ss to
© Divide the class into pairs. Give Ss a few minutes to write
@ Remind Ss that yes/no questions are often used to open a
3 He didn't support his staff at all. read the article again and complete the exercise in their
conversation.
4 Why was he so difficult to work with? questions individually. pairs.
5 How did he manage his staff? © Get Ss to ask and answer questions with their partner, @ Check the answers around the class. ®
6 How long was he at the company? Depending on your class, you could ask Ss to change @ Close books. In pairs, ask Ss to brainstorm question words.
7 What was he good at? partners two or three times. 1 true
,@ Open books. Highlight the example,
8 Why did he leave the company? © Circulate and note any areas that need further 2 true
3 false "', Run through the question words to check Ss'
consolidation.
A<;k individual Ss to dictate the questions as you write I4 faise understanding,
Ihr'lll nil the bOilrd. I 5 true ;<J) Point out that some of the question words are used more
'~p.'lld ',()UH' linu' darilyinf~ any problems with word order. ~Ise than once.
Check the answers around the class.

@ How many did you buy?

~
Focus on the example.
Get Ss to match the verbs and nouns to make word
I,
, 2 How often do they go there?
Where do you live?
partnerships and quickly read the text again to check, I4 When does she want the report?
I 5 Who do you work with?
,', Circulate and help where needed.

-- !
6
1I 7

8
Why did they come?
Why is he always late?
Who did you interview?

~ You couid ask Ss to identify examples of the past sinil)l" in

the article,
Highlight did not do (line 36) and elicit the contwlt'c1 fut LI' I\o.k <,', iltlll'y hove ever been on a training course. When
(didn't do). i1111 t Ilf'y 1:n? Wkll was it about?

® 1111:1111\',111 Ihl'
dl'I)HJII'.II.ill'
l'X,lIIIIl1e ,1f1d do ltem:2 together to
(Jlinv rfill VilU).
Check Ss understand the questions.
Give Ss a few moments to think about their ,lll'.Vlli'l '.

individually.

~r, I
 --------------------~.~.

11
I Text bank
11
IntroductiO:lS
11 Welcome tothe company \ Level of difficulty: GOe·

11
Before you read Reading
What are the nationalities for these countries? Read this article from a company magazine and anSVie~ :cc
Germany, Australia, Argentina, China, Greece, Spain questions.

Profile: meet James Franklin

• We are pleased to welcome James department. 'Anna Use is German travelling. James is also interested in

•
Franklin to Schmidt und Peck 10 but she isn't from Berlin; she's from art and cars. He has an Audi and a
GmbH. James is an accountant in Bremen,' James says. 'We love Berlin Land Rover Discovery. 'We drive to
the finance department in the Berlin and I'm very happy to join Schmidt 20 the mountains at weekends,' says

•
5 office. He is from Sydney, Australia.
James is married to Anna Use and
they have two children. Anna Use is
a manager in the human resources
und Peck.' lames. James likes football and
lames travels to Argentina, cricket. He plays football for the
15 China, Greece and Spain for the Schmidt und Peck team.
company. Anna Use and lames like

1 Are these sentences true or false? Over to you

a) lames works in the production department. false- Write five questions about the text. Take turns to ask and
b) He works for Schmidt und Peck GmbH in Berlin. answer questions with a partner.
c) lames isn't married.
/5 Schmidt und Peck a German company? Yes, it is.
d) He has three children.
/5 james from Perth? No, he's from
e) Anna Use is from Berlin.
Sydney.
f) lames likes art.
Are james and Anna Use married? Yes, they are.
g) lames plays cricket for the Schmidt und Peck team.

2 Complete the sentences with forms of the verb to be.

..l?
a) ... lames an accountant? Yes, he ..... ,[f? ......
b) He from Germany. He Australian.
c) Anna Use a manager in the human
resources department.
d) they French? No, they .
e) lames happy to work for Schmidt und Peck?
Yes, he .
f) They :. interested in travelling.

• J

• \
\
I

•
©Pearso ,----_.
r. : - '0'
- -
---·'0-
". __ r:-r4
.... "'-' ~.
. . .'
, .

11
 Text bank I

Introductions

Welcome to Insead ILevel of difficulty: e e -=

I
\\

Before you read Reading

11 Put these words under the correct heading. Use a dictionary to Read this information about a business school anC: 2.~3·
help you. questions.
MM, campus, wa-tkffi-g, course, swimming, program, cinema,
11 cafe, education, gym
Business school Free time
MBA walking
11
Welcome to Insead
My name is Han Ji-Yong. I'm an education. I meet people from all Fontainebleau, France. It is 65 km
accountant from Korea. I want to around the world. My friends are from Paris. It isn't a small
introduce you to Insead. I'm a from many different countries - campus. There are over 8,000
student on the MBA course. Brazil, Vietnam, England. My two square metres of office space.
5 There are 836 students on the 15 best friends are German and 25 There are 20 lecture theatres and

11, one-year MBA program. The

students are from 70 different
Greek.
Insead has campuses in
conference rooms. There is a
bookshop and an excellent
countries. Europe and Asia. The Asian library with over 45,000 books.
like Insead because it gives campus is in Singapore. The
10 me an international business 20 European campus is in

11"
1 Match the numbers 1-6 to what they refer to a) to f). 3 Complete the information in the box.
1 836 a) countries Noun Adjective
2 70 b) lecture theatres and
3 65 conference rooms Korea .KQC0.:1rJ..
4 8,000 c) books in the library ... ........
~ Asian
d) kilometres Europe ............
5 20
11 6 45,000 e) square metres
f) MBA students
Brazil
Germany
Brazilian
............
............ Vietnamese
2 Use the words from the box to complete the statements. ............ French
Greece ............
Korea around accountant international

•
student isn't
Over to you
a) Han ji-Yong is an .~.~f!?J:!'r].t9.!7.t. Look at the information and take turns to say sentences about
b) He is from .
the National Business School. Use the last paragraph of the
c) He is an at Insead.
text as a model.
d) Insead is a(n) business school.
National Business School
e) He has friends from all the world.

• f) Insead a small campus. • campuses / the US and Russia

• American campus / Chicago 1

• Russian campus / Mosco','y \

• five hundred / students / thirty countri~s

• •
•
library
2 cafes/1 restaurant

me National Busine-ss S::.;-~of has campuses in

• the US and !Zussic:1.

• I Text bank

• The working week

Work and leisLre
ILevel of difficulty: ~eol

Before you read Reading

Put these letters in the correct order to make the days of the Read this article adapted from the Independent and answer
week. Then write the days in the correct order. the questions.

• a)
b)
dnesweyad
firady
Wednesday

•
c) ndayom
d) nusyad
e) hurtayds
,
f) ydatasur

•
,
g) uesadyt

• Scientists tell us why we don't like Monday

F
riday is great. Tuesdav, 10 interviewed 5,000 workers at the
Wednesday a;d Thursday a;e
OK. Sunday is not so good.
And Monday? We don't like Monday.
beginning and the end of the week.
The results say that people often
have good job satisfaction on Friday,
20
because employees sometimes work
more hours than they want to. This can
make people unhappy at work. He
advises that flexible working hours and
5 This is not a surprise for most people, but by Sunday employees don't like the taking days off in the week may help.
but now you can tell your boss that 15 idea of work. So, next time you wake up and hate
scientists agree with you. Why don't we like Monday? Dr 25 Monday morning, take a holiday.
In an experiment, scientists from Taylor, a scientist from the University
the University of Essex in the UK of Essex, thinks that it could be From the Independent

1 Are these sentences true or false? 3 Match the titles a) to c) to the three paragraphs in the
a) Scientists interviewed five thousand employees. true. article.
b) They interviewed people twice a week. a) Possible solutions 0
c) People don't like their jobs on Sunday. b) The day we don't like 0
d) People enjoy working more hours than they want to. c) Scientists ask employees questions 0
e) Flexible working hours may help.

2 Number the information in the order that it appears in Over to you

the article.
a) the name of a scientist
b) the days of the week
c) a number
d) the name of a university
Put the days of the week in the order that you like them best.
0 Are there any days that you don't like? What are your ideal
0 working hours?
0
0

•
• \
\

•
t

•
 11
Text bank I
11 Work and leisure

Rush hour commuting ILevel of difficulty: ~ e 0 I

11 I
\\

Before you read Reading

11 Match the words 1-5 to their meanings a)-e). Read this article adapted from FT.com and answer the
questions.
1 commuter~ a) rules of behaviour
2 punctual b) a lot of people
3 etiquette c) a time when lots of people
travel
4 crowded d) a person who travels a long

III 5 rush hour

way to work
e) on time

Ill' ,
Rush hour etiquette in Tokyo
It's difficult to be polite on rush
hour trains in Tokyo. Millions of
passengers use the underground every
day. Platforms are crowded. When you
etiquette important on rush hour 15 The trains are fast and punctual and
trains? Yes, it is. Posters ask passengers the stations are safe and clean. Train
10 not to use mobile phones or carry staff enjoy their work. Commuters like
rucksacks. People often offer to move the clean and safe environment - but

.
5 get on the train, it's almost impossible seats so that two friends can sit they don't like the crowded rush hour
to read or move. together. Some passengers use the 20 trains.
Japanese society is very polite. Is journey to sleep.
' .
FromFT.com
! \

?J

~ 1 Underline the correct words in italics to make true

sentences.
Over to you

•:11
When is the rush hour in your country? Think of five different
a) It is impossible Ipossible to be polite on rush hour types of transport. Put them in the order that you like to
trains in Tokyo. travel. Are there any types of travel that you don't like?
"" b) Many INot many people use the underground trains Imagine your perfect way to travel to work every day. Compare
every day. your ideas with a partner.
c) It's easy I difficultto read on the train.
~ d) It's OK I not OK to use a mobile phone on the trains.
e) The trains are quick Islow.

ri )
2
f) Most train employees don't like Ilike their job.

Look at the article again. Match the words that go together

to make word partnerships from the article.
1 get on a) rucksacks
2 be b) mobile phones
3 carry c) trains
4 use d) polite

3 Use the expressions from exercise 2 to complete

the sentences.

a) It's important to - .2:2-:,

\
b) It's difficult to , 2: 'ush hour. \
c) Posters ask people not t: . to make I

~
calls on the train.•
d) It's too crowded to ,.... : ~ :-2 train.

-- I
a_--------------"""""""-
! Text bank
11

•
Problems

A job-sharing couple ILevel of difficulty: (!) et G]

•.J

•."
Before you read
Underline the correct words in italics to make true sentences.
Reading
Read this article adapted from the Guardian and ansl'is:: C e

•
a) A job-share is when two people do the same job in the questions.
same company / different companies.
. b) Ideal is a very good /bad way for something to be .

•
c) Problem-solving is when you look for problems /find
answers to problems.
.

• r n
A job-share is when two people do
the same job in the same company.
For example, one person can work
rs
mornings and the other can work
5 afternoons. Or one can work two
days a week and the other can
work three days a week. Sarah and
Simon Truelove share the same job
in the same company. Together
10 they work as the finance director
for a company in the UK.
ss
A job-share with your partner
can help solve childcare problems.
When one person is at work, the
15 other can look after the children.
But it isn't a good solution for all
couples. Some people don't want
to work with their partner. It is
important not to talk about work
20 all the time.
What are the advantages for
employers? Couples are often
25
good at problem-solving. Good
communication is essential. Sarah
Truelove says, 'The ideal person to
communicate with is Simon
because I see him every evening to
chat about things. I think it
would be more difficult if I was
3D job-sharing with anybody else.'
From the Guardian

1 Match the words on the left with a word or phrase on the Over to you
right that has a similar meaning.
Do you know anyone who job-shares or works flexible hours?
1 a couple ~ a) very important Is it possible in your job? Is it a good idea to job-share with
2 twice b) talk your partner? Why? / Why not?
3 chat c) looking after children
4 childcare d) partners
5 essential e) two times

2 Use the words from the box to complete the questions.

When Who Where

•
a) do Sarah and The same job in the
Simon Truelove share? same company
b) is the ideal

•
person for Sarah to
communicate with?
c) do Sarah and
Simon chat? E\'e"'y' e,,'en1ng
cl) is the company? In tc. e ~<
\
\
!

• ©Pears u,.
~-:- -,---
. __ --,-
.. o-~4~
:"-',-
• __
~~...",....,""""ff'""""""""""'''"''''''''''.,.'''''''''''''''''''=·'''''_'''' O'Eilll!''¥'mmw@i<&H~$l;Z*g:,'"'.g'"'sp"""';;;:';;:~""h~>!>~""_"j~ "-- .c..___"_',l!4

'~
Text bank I
.~ -~ Proble~5

~
!. --.,., Choosing the right staff 1 Level of difficulty: @I t) e
I
\\

Before you read Reading

Use a dictionary to match the words with the correct Read this article adapted from FT.com and answer r-e
definition. questions.

., ~ a) an organisation which produces or

1 to employ
2 staff sells goods or services
3 a skill ' b) all the people who work for
4 to recruit an organisation
5 a business c) to find new people to work for you
" 6 a candidate d) to pay someone to work for you
> , e) a person who tries to get a job
f) something a person does well

i.
I

. ' " because they have learned

,l and practised it

-~

The right person for the job

€,,!
~-}j

ill... -~
c+J How does a small business become The company's annual turnover is How can employers recruit the
a big business? A company can't £500,000. The company needed a right staff? Perhaps existing staff

~
grow unless it employs the right new project manager to work with have got the right skills for a
staff to do important jobs. It is important clients. It took a long new position in the company.

•
5 easy for companies to make
mistakes and recruit the wrong
people for important jobs. Sally
-",~"I'
Thomson is the managing
director of Thomson Norton
10 Consultants in Surrey, England.
15 time to advertise the job, check 25 For example, a marketing person
applications and interview and can have good financial skills.
test candidates. Finally Ms The ideal person for the job
Thomson chose the new project could already be working in
manager - but the person left after your company.
20 only six weeks.
FromFT.com

1 Read the article again and answer the questions. Over to you

•
_.. "
a) What is Sally Thomson's job title? Put the recruitment steps into the correct order. Can you add
b) Which company does Sally work for? any others?
c) Where is the company?
How to recruit a new employee
d) What job did the company advertise?

•
a) interview candidates 0
2 Are these sentences true or false? b) employ staff 0
a) It is easy for companies to employ the right person. c) check applications 0
false d) advertise the job 0
b) The annual turnover of the company is £100,000.
c) The company needed a new sales manager. "
d) It took a long time to choose the right candidate.
e) The new employee left the company after six weeks.

\I

11
 I Text bank
11
Travel
11 ILevel of difficulty: e eo I
-~

The travelling office

Before you read Reading

Look at the words in the box. Tick (,/) the things that a person Read this article adapted from the Financial Times and answer
can take on a plane when travelling on business. the questions.

11... filing cabin et mobile phone desk

photocopier laptop palm pilot

11"
11... Hi, I'm on the plane at 39,000 ft
What do you do when you are on some flights. A new system research shows that business

•
flying on business? How do you use
the time? Do you work? Or do you
use the journey to relax before
5 a meeting or conference? At the
moment it can be difficult for
businesspeople to work on the
flight. They cannot use the same
technology that they have in their
10 office. But that is about to change.
New technological developments
allow passengers to send and
receive e-mails and text messages
15 called Connexion allows travellers
to use the Internet, too. 'Anything
you can do on your computer
at home, you can now do in the
sky,' says Scott Carson, president
20 of Connexion by Boeing. The
technology can also help
passengers relax by listening to
their own music and watching
favourite videos.
25 Why are airlines investing in this
technology? Air Canada's market
travellers want to work any
time, any place. Last year Air
30 Canada asked frequent fliers what
technology they were carrying on
flights: 83 percent had mobile
phones, 70 percent had laptops and
46 percent had palm pilots. Perhaps
35 we want our office to travel with us
everywhere we go.
From the Financial Times

1 Number the paragraph summaries in the correct order. Over to you

a) The things people carry on planes 0 What things do you always take with you when you travel? Do
b) New technology helps passengers work and you prefer to relax or work on the journey?
relax on flights. 0
c) Why business travellers find it difficult to work
on planes 0 (
2 Use words from the text to complete the sentences.
Paragraph 1
a) It isn't easy for bUs i n e ssp e 0 pIe to work on

•
a plane.
b) A n __ is when you travel from one place
to another.

•
Paragraph 2
c) New technological_ e _ e e can help people
to work when they travel.
d) People can x by listening to music or
(

•
watching videos.
Paragraph 3
e) When you want to discover 'I::-,2t CJs:J:T1ers want, it is a \I (

•
good idea to do some __ ' , r __'
f) Peopte who often travel =:~-= ~·==~.:ed
f C _
(

•
·wD m

Text bank I

III
'-.
~,
Travel agents or the Internet?
1
\
\
ILevel of difficulty: ~ eel

Before you read Reading

lit Match the title with the definition.
1 Mrs a) an unmarried wornal
Read this article adapted from the
the questions.
Financial Times and answer

2 Mr b) a single or married WOrT!an

3 Miss c) a married woman
4 Ms d) a single or married man

Travel agents or the Internet?

What is the best way to make
travel arrangements? Some people
prefer to use the Internet and
others call a travel agent. Karen
5 Bellis works for Shell. She always
compares the prices her travel
agent offers with information on
the Internet. She thinks that the
Internet often has cheaper fares.
10 John Guarneri, a travel manager
for BP, prefers to book with a
travel agent. He thinks that people
can spend too much time looking
for bargains on the Internet. Mr
15 Guarneri says, 'Spending five
hours looking for better fares is
not what they are paid to do.' Ms
Bellis says she never spends more
than five minutes comparing fares
20 on the Internet.
Sometimes using a travel agent
can be cheaper than the Internet.
Topaz International, an airfare-
auditing company in the US,
25 checked the price of the same
flights with travel agents and on
the Internet. The travel agent
offered a better fare in 93 percent
of cases. The Internet can offer
30 bargains, but the flights are not
always the most convenient. They
may not be available at the time or
on the day the person wants
to travel. Or they can involve
35 longer journey times. It is a good
idea to be like Ms Bellis. Look
on the Internet for five minutes
to find a bargain; after that,
let the professionals make the
40 arrangements.
From the FinanCial Times

1 Underline the correct words in italics to make true Over to you

sentences. Do you prefer to use travel agents or the Internet to make
a) Karen Betlis always / never compares travel agents' fares travel arrangements? Tell your partner which you prefer and

--III
with the Internet. why.
b) John Guarneri thinks people spend too much /too I prefer the Internet because it's fast ...
little time looking for flights online.
c) Topaz International says that using a travel agent can be
cheaper / more expensive than booking on the Internet.
cl) Internet flights are always /not always the most

.. ~
2
convenient.
e) Afterfive minutes, let the travel agent /Internet arrange
the booking.

Are these sentences true or false? Correct the false

--
sentences.
a) Karen Bellis works for BR. fa!£,e-k.'aren Beffi£'
'"l\ WOrK£, for She! f

•
~1
b) John Guarneri is a travel manager.
c) John Guarneri prefers to make travel arrangements with
a travel agent. \I
cl) Ms Bellis never spends more then 20 minutes
comparing fares.
e) Topaz International is an Arr8!Ce-, c)mpany.
f) Travel agents offered a bett~r ;::r~ 'r: 33 percent
of cases.

11
 I Text bank
' . . ..
FOOd ar:: ::-:s~-:a[nlng

'Power tea' - the ne\v lunch? ILevel of difficulty: e 00 I

Before you read Reading

Read this article adapted from FT.com and answer the
Write the words under the correct heading.
questions.
tea dinner breakfast

!_M_o_rn_i_ng.:.-.. u_~n_e:-~-o-o-n---t-I-E-ve-n-in-'g:.-.---
!_A_,

What meals do you have in your country? What time do you

have them?

Is 'Power tea' the new lunch?

Most good hotels in big cities serve
afternoon tea. Between 3 p.m. and
5 p.m. tourists and tired shoppers
enjoy traditional sandwiches, cake
5 and tea. Now a different type of
customer is joining them. The Ritz
Carlton Hotel menu in New York
has a $38 'Power tea'. The new
customers are businesspeople and
10 executives.
Some businesspeople now prefer
afternoon tea to a traditional
business lunch. Executives want
shorter afternoon meetings. A
15 business lunch is often too long and
expensive. Many people like to have
meetings outside the office. But
they do not want to be out of the
office for more than two hours.
20 Peter Richard, the manager of
Browns in London, says that
afternoon tea meetings are
'quicker, easier and less expensive.
Lunch can take two or three
25 hours, but tea is over in an hour.'
Not all cultures prefer
afternoon tea meetings. David
Solomons from Culture Shock!
Consulting says that people in
30 some countries are happy to have
shorter meetings - for example, the
US, Switzerland and Germany. But
the Middle East, Latin America,
Southern Europe and Turkey
35 usually prefer a longer meeting
followed by a long lunch.

FromFT.com

1 Complete the sentences with the correct numberCs). Over to you

5...
a) Tea is usually between .?.. /?.JJ1:. and .. P/!J." Which meals do you think are OK for a business meeting?
b) The 'power tea' at the Ritz Carlton Hotel costs $ . Write them in the order that you prefer. What meals are not
c) Many people do not like to be out of the office for more OK? Why? Compare your ideas with a partner.
than hours.
d) Lunch usually takes or hours.
e) It is possible to finish tea in hour.

III 2 Correct the wrong information in each sentence.

a) Afternoon tea is sandwiches, ~ and tea. cake
b) The Ritz Carlton Hotel is in Seattle.

III c)
d)
e)
A business lunch is too quick.
Browns is in Rome.
The US, Switzerland and Turkey prefer shorter meetings.

III \I
 ~___ .. .._----
Text bank I

Food and er.tertaining

11 A successful business lunch 1 Level of difficulty: ell *0 I

11 l
\\

Before you read Reading

11 Use a dictionary to match the opposites. Read this article adapted from the Guardian and answer the
questions. -
1 formal ~ a) forget
11 2 open
3 remember
b)
c)
interesting
easy
4 complicated . d) informal

III 5 boring e) close

III How to um have a successful business Bunch

Business lunches are an enjoyable things formal the first time that boring if someone dominates the
III way to do business - but they can 15 you meet someone. But you don't
be complicated. What should you hove to talk about business all the
conversation and talks non-stop.
What other things ore important
talk about? Is it better to be formal time. Addison says, 'You can't talk 30 for 0 successful lunch? If you don't
5 or informal? How important is it about work for tvyo hours, so it's a know what to do, then watch what
III to listen? good idea to have some other
How can you hove 0 good 20 topics to talk about.'
your host does. If they hove 0
starter then you can, too; if they
business lunch? Mark Addison It is also important to listen. drink water, then you do, too.
works for on advertising agency. Sandra Hughes, who manages Choose food that is easy to eat. You
11.
35
10 He says that it is important to a PR company, says, '1 hove can enjoy the conversation without
remember that business lunches lunches with clients who open their worrying about how to eat the
ore also business meetings. He 25 mcmth to order and don't close it meal.

11' thinks that it's a good ideo to keep until the bill is paid.' It can be very From the Guardian

11: Choose the correct alternative. 2 Use words from the text to complete the sentences.
a) Something that is complicated is (line 3) a) When you meet someone for the first time, it's better to
o difficult to understand. iO easy to understand. keep things .
b) A topic is (line 20) b) It isn't necessary to talk about at! the time.
i) a phrase. iO a subject that you talk about. c) is important - don't talk at! the time!
c) At the end of the meal you pay (line 26) d) Order something that is to eat.
o the client. ii) the bill.
d) Someone who talks a lot about uninteresting
Over to you
things is (line 27)
o
I charming. iO boring.
e) If someone dominates a conversation they (lines 27-28)
Write a list of three things you do and three things you don't
do at business lunches in your country. Compare your list with
o talk all the time. ii) don't talk. a partner.
f) The host is the person who (line 32) Do Don't
i) invites you to lunch. ii) you invite to IUQch. Iusually shake hands with ! never talk about my fami!y.
g) If you worry about something, you are (line 37) the host.
o relaxed. ii) nervous.
'I! \
\
I

I
© Pearson Education U,~i:ed 2004
 I Text bank

Sales
11 ILevel of difficulty: e ~ c I
Mail order entrepreneur

Before you read Reading

Match the word or phrase to the correct definition. Read this article adapted from the Financial Times and answer
1 entrepreneur a) money needed to start a the questions.

11 2 warehouse
3 catalogue b)
company
clients buy from the same
4 customer loyalty company again and again

11 5 start-up costs
6 separately
c) book with photographs and
information about products
d) someone who starts a new
company
11 e) not together
f) a large building to store
things to sell

11
So you want to be a mail order entrepreneur?
Mail order makes shopping easier -
for the customer that is. It is
possible to buy flowers, furniture,
books, chocolates and many other
5 products by post. The company
sends customers a catalogue, and
they can choose products without
leaving their home. Johnny Boden
is the chairman of the mail order
10 clothing company Boden. He says
that mail order companies 'process
the customer's order, get the item
from the warehouse, check the
colour, size, etc., deliver it to their
15 homes and arrange returns if
necessary'. In shops the customer
does all these things.
Is it easy to be a mail order
entrepreneur? The disadvantage
20 is that the start-up costs are
high. You need stock to sell and
computers to process orders. You
also need a lot of employees.
However, mail order does have
25 advantages. A mail order company
can operate from almost any place.
Charlie and Caroline Gladstone
moved from London to Scotland
and started Pedlars clothing
30 company. Mr and Mrs Gladstone
wanted to work from home. They
wanted a better quality of life
and to operate from a low-cost
location. Mr Gladstone and Mr
35 Boden visited the US separately.
They saw that mail order was
a popular business with good
customer service. Mr Gladstone
believes that customer loyalty is
40 important. A successful mail order
company provides a personal
experience, like a good shop.
From the Financial Times

1 Put the six activities that a mail order company does into 2 Complete the chart with the present simple or the
the correct order. past simple.
a) process the order 0 Present simple Past simple
11 b) arrange returns, if necessary
c) send the customer a catalogue
0
[[]
send .Hnl....
started
d) deliver the product 0 get
11 e) check colour and size
f) get the prod ucts from a warehouse
0
0 need
moved

saw
deliver

11 sell
visited

wanted
\
\

Over to you
Do you buy products from mail order companies? What other
goods or services do you think would be good to sell by mail
I order?

I © Pearson Education Limited 2004 • • , " .•.

I •.E.:

Text bank I
I
Sales

Buying almost anything Ilevel of difficulty: E). 0 I

j

\\

Before you read Reading

I Write the words and phrases below under the correct heading. Read this article adapted from the Guardian and answer the
;/m membership, a sale, a dealer, a retailer, a diamond ring, questions.

I a jeweller, an offer, a bicycle, a deal

Things to buy People who sell Buy things at a

things cheaper price
11 9ym membership

11
l!iI

I o'W' to buy allnost everyt Ing

Air travel the dealer an offer. The best day 35. Diamonds are not a good

I o The world's airlines make up to

20,000 price changes every day, 20

so check prices often - over
hours, not days.
I • Ring airlines and travel agents
late or early in the day - when
business is quiet.
Bicycles
11 10· The best time to look for
bargains is autumn, when shops
make space for new stock.
January and February are also 30 Diamond rings
good - because the sales are on.
15 Cars
• Buy around Christmas when
business is slow. You can make
1I
to buy is Tuesday because it is
the least busy (weekends and
Mondays are the busiest days).
• Start by offering 10 percent to 15
percent less than the list price.
Computers
40· Try at least three gyms, within
25· Get at least three quotes.
• Ask the retailer about its returns
policy. Who pays for the
computer to be returned to the 45
shop if there is a problem?
• August is a jeweller's slowest
month so it may be a good time
for deals. Christmas and near 50
Valentine's Day are the busiest.
investment - retailers can
increase the price by as much as
100 percent.
Gym membership
10 minutes of work or home.
Book an appointment to visit
and look round. Don't go dUring
the busiest times of 5 p.m.-
7 p.m. during the week.
• Never sign up after one visit.
Your second visit should be at a
busy time. Ask other gym
members lots of questions. Ask
staff how many members
there are.
From the Guardian

li Read the article again and answer the questions.
a) Which parts of the day are best to ring airlines and
travel agents?
I b) Which is the best season to buy a cheap bicycle?
c) Which is the least busy day to buy a car?
d) Which is a jeweller's slowest month?
e) When is the busiest time to visit a gym during
the week?
2 Underline the correct word or phrase in italics to make
true definitions.
a) Up to 20,000 - is not less /more than 20,000.
b) Make space - create an area that is full / empty.
c) Around Christmas - after / about the same time as
Christmas.
d) A good investment - get more /Iess money back later.
e) Sign up -join /Ieave.
f) Gym members - the people who work for / go to a gym.

I Over to you \
r
What were the last two big things that you bought? Where did
I you buy them? What things do you enjoy buying? What do you
hate buying?

11
~ ©PearsonEG',,·o,'·- - --
I - - ' - · -- - -
c.---
.... '-'--
 Text bank

11 People

Booksellers ILevel of difficulty: f) @O I

11
Before you read Reading
11 Use a dictionary to help you underline the correct answer. Read this article adapted from the Observer and answer the
questions.
a) An unemployed person
i) has a job.
11 iO doesn't have a job.
b) You get experience in something by
i) reading a book.

11 iO teaming how tD do a job or activity.

c) You celebrate when
o something good happens or it's a special occasion.
iO something bad happens or it's a normal day.
11
11 The Book People
~~
OW do you sell books to police officer. Seni Glaister was 2l. books at reception. The workers

~~
.•

H people who never read? An

unemployed man and a
young mother found a new way
5 to sell books and became
millionaires. Fourteen years ago,
Ted Smart was unemployed. He
was 45 years old with a family.
In the past, he had many
10 different jobs. He was a
salesman, a publisher and a
photographer. He also lived in
Hong Kong where he worked as a
15 She had a small baby. She had
a little marketing experience
in the US. Smart and Glaister
decided to sell books to people
who didn't go to bookshops.
20 Smart and Glaister started a
company called The Book People.
Their company sells books to
people at work in offices, banks,
factories and schools. The sales
25 people call at an office or factory
six times a year. They leave some
30
look at the books at work and
decide if they want to bUy any.
The salespeople return a week
later and collect orders and money
from the workers.
The company now has about 2.5
million customers. It is valued at
35 £100 million. It sells 14 million
books a year. Each year Smart and
Glaister have a big party to
celebrate their success.
From the Observer

1 In the article find four jobs and four places to work. Write Over to you
them under these headings.
What other products could you sell to people at work? Would
Jobs Places to work you like to buy things at work?
sa(esman offices You could sell ....
2 Read the article again and answer the questions. (would /wouldn't like to buy things at work because ....
What job did Ted have in Hong Kong? police officer
fII a)
b) Who had some marketing experience?
c) How old was Seni?
d) What does the company sell?
11 e) How often do the salespeople'calt at the
offices and factories?
f) What do they have every year to celebr2te
11 their success? ,
\
t

11
11
© Pearson Education Limited 2004 • • • • ••
: 26 1
I .

11
 -I

11
Text bank I

People

Young manager 1 Level of difficulty: ee@I

I
\\

Before you read Reading

Underline the correct word to complete the sentences. Read this article adapted from the Financial Times and 2nsv;e~

a) If you promote someone you give them a more /Iess the questions.

IIJ responsible job at work.

b) An arrogant person thinks they are very
important / unimportant.
1 c) A manager needs good /bad people skills.

11 d) A confident person knows that they can do a

good /bad job.
e) An annoying person makes you feel happy /angry.
f) If something is horrible, it is very bad / good.

11.\ 'S
Too young to manage
-.p~

There was a young manager who
was brilliant and creative. His
bosses thought he was very good.
When he was 35, his company
5 gave him an important new job.
But after his promotion he was
arrogant. He didn't listen to
anybody. His new job didn't go
well. He wasn't ready for the
10 position. He had business
experience, but he didn't have
mistake. They promote ambitious
15 young workers too quickly
because they don't want them
to leave the company. Often
young managers get too confident.
They don't have enough work
20 experience. They need to do more
things that are new to them. It is a
good idea for managers to get
experience before they are
promoted.
always bad. And experienced
managers are not always good.
But young people with bad people
30 skills are very annoying. When an
experienced manager does not
listen, it is bad. When a young
manager does the same thing, it is
horrible. What can companies do?
35 It is a good idea to promote people
more slowly. Good jobs always
come to good people in time.

•-'
people skills. 25 It isn't easy to be a good
Companies often make this manager. Young managers are not From the Financial Times

1 Number the sentences below in the order that the Over to you
information appears in the article. Two of the sentences are
not used. Is it a good idea to promote people when they are young or
when they have experience? Can you think of any adjectives to
D

"
a) Experienced managers are always good.
describe old and young managers? In your country do people
b) It is a good idea to promote people more slowly. D usually get promoted quickly or slowly?
c) The company gave a young manager an
important new job. IIJ
d) Companies want ambitious young workers to leave. D
e) It isn't easy to be a good manager. D
f) Some young managers are too confident. D
11 2 Use the question words to complete the sentences.
Why Is 110"" old Did What

a) HQ'd...9.M. was the manager? He was 35. ,

b) didn't his new job go well? Because he was \
!
2-regant and
d'e! n't listen.
11 c)
d)
he have good peop\e 5<:5:
it easy to be a gOD,,: -2-2 58':
':0, he didn't.
\0, it isn't.
e) comes to good .::)~,= =. = -- :~:'Jd jobs.

11
~ ©Pears·:~:::_:=:-- _.~----,

11
 I Text bank
11
Markets
11 Marketing an energy drink ILevel of difficulty: 0 G0 I

11
Before you read Reading
11 Match the word or phrase to the correct definition. Read this article from the Irish Times and answer the
1 buying habits a) the strength to do things questions.

11 2 consumer
3 energy
b) how to advertise and sell a
product or service
4 marketing campaign c) what you buy and how often
you buy
11 d) someone who buys a
product or service

11
A new energy drink
11 It is very difficult to change
people's buying habits after the
age of 35. A lot of companies want
to find customers in the 18-30 age
5 group. This group often spends
more money and buys more new
products. Coca-Cola Ireland
focussed on this age group for a
new energy drink called BPM
10 Energy. The market for energy
drinks is large.
BPM was the result of 18
months of product development.
This included market research
15 and consumer testing. Finally,
the company decided that the
target group was men in the 18-21
age group.
The company organised a
20 project team. It had people
from many different departments
including marketing, technical,
finance and operations. They met
regularly to discuss progress.
25 Finally, they introduced the
product. Coca-Cola Ireland had
the biggest marketing campaign
in its history. There was
advertising on television, cinema,
30 radio and the Internet. The
company gave free samples and
had in-store promotions. The
product was unusual because it
was developed just for the Irish
35 market.
From the Irish Times

1 Are these sentences true or false? Over to you

a) It is easy to change people's buying habits In your country what age group has the most money to spend?
after the age of 35. false- What products or services does this group usually buy? Can
b) The 18-30 age group spends more money. you think of any new products to introduce to this market?
c) There isn't a big market for energy drinks.
d) BPM was for women in the 18-21 age group.
e) The project team had people from different
departments.

11 f) The product had a small marketing campaign.

2 Put these product development and marketing steps in the
same order that they appear in the article.
11 a) advertise the product D
b) do consumec~ testing D
c) organise a project team D
11 d) do market research
e) give free samples
[]]
D \
\
f) introduce the product D 1

11 ~
iJf:.
:'.:.

11
© Pearson Educc:::', _"-":,,: :::.:, ~
11
 ~----------,--,-"..

Text bank 1

11
Markets

New markets for older people ILevel of difficulty: ~0 eI

I
\

Before you read Reading

Match the words 1-5 to their meanings a)-e). Use a dictionary Read this article adapted from the Guardian and answer the
to help you. questions.

1 healthy ~ a) have lots of interests

2 active lives and friends
3 wealth b) give attention to
4 focus on c) not ill
5 ignore d) don't give attention to
e) have money

Ider people, new markets

They are 40 percent of the
population. They have 80 percent
of Britain's wealth. They are 40 per-
cent of the consumer market. So
5 why don't more companies focus
marketing and advertising on
people over 50 years old? And why
don't companies develop products
and services for this group? Today
10 the over 50s live' longer, are
They also have money to spend.
But companies ignore this market.
Advertisers focus on young
15 people. But young people have less
money to spend and their market is
getting smaller. A survey showed
that most over 50s didn't like 86
percent of all advertising. This
20 includes advertising for cars. But
this group spends more on cars,
of the younger age groups. Two-
thirds of cars bought privately were
25 bought by the over 50s.
Adverts don't have to focus only
on the over 50s. But advertisers
shouldn't ignore this group. Why
aren't advertising agencies and
30 marketing companies interested?
Perhaps it's because the people who
work in advertising and marketing

'A ,i
healthier and lead active lives. including sports models, than any are often under 50.
From the Guardian

1 Correct the numbers in the sentences. Over to you

a) The over 50S are ~ percent of the population. You work for an advertising agency. Think of five products or
b) They have eight percent of Britain's wealth. services for the over 50S market. Compare your list with a
c) Four percent of the consumer market is over 50. partner. Explain your choices.
d) Why don't more companies focus on people over 20?
e) This group didn't like 68 percent of all advertising. t think hofidays are good for thiS market because
f) Half of the cars bought privately were bought by the the over 505 have time and money ...
over 50S.

2 Tick (,/) the items in the list below that are mentioned in
the article.

•
'.
"~ The over 50S
a) play sports.
b) lead active lives.
-.,
.) c) spend money on cars.
d) go skiing.
11 e) have money to spend.
f) are healthy. \I

I
' 1 , 1 ' ,"
,

~ ©Pearsc~.::_::.~-- -.-----,
I
 i Text bank
11
Companies

Respected companies ILevel of difficulty: fj 0 0 I

III
Before you read Reading
11 Complete the sentences using one of the words below. Use a Read this article adapted from FT.com and answer the
dictionary to help you. questions.

11 respect
a) The
survey around
asked lots of questions about different
companies.

11 b) The companies a re from different countries all

world.
the

c) I my boss. She is a good manager and a good

11 leader.

11 The world's most respected companies

Each year the Financial Times
has a survey to find the world's
most respected companies. They
inteviewed more than 1,000 chief
5 executives from all around the
world and asked their opinion. Here
is what they decided.
The US company, General
Electric, is the world's most
10 respected company. The top ten
includes three computer companies
and two car companies. Microsoft is
in second place. Bill Gates is also
the world's most respected business
15 leader. IBM is the third most
respected company. Coca·Cola
moves from fifth to fourth place in
this year's survey and Toyota from
sixth to fifth. Sony, of Japan, is in
20 sixth place. General Motors is in
seventh place. Wal-Mart is the
eighth most respected company
this year, which is where it was last'
year. 3M has moved from
25 fourteenth to ninth place. Dell
is now the world's tenth most
respected company.
Only four countries have more
than two companies in the top 50.
30 The US has the most, with 22
companies. Germany has the
second highest number with nine,
headed by DaimlerChrysler, R\IW
and Mercedes. The UK is third. It
35 has six companies on the list. Japa::
has three companies in the tep
50: Toyota, Sony and Nissan. TLo
chief executives liked Toyota. They
said it had 'the best products and
40 excellent service'.
FromFT.com

1 Write the companies in the correct order. Over to you

Dell, Microsoft, Toyota, Coca-Cola, General Motors, Do you know the top five companies in your country? What do
General Electric, IBM, Sony, Wal·Mart, 3M they sell? Who is the most respected businessperson in your
1st u,enera{ 6{ecfric. 6th country? Write a list of the top three companies in the world
2nd 7th that you respect. Compare your list with a partner.
3~ &h
11 4th
5th
9 th
10th

Read the article again and answer the questions.

11 2

a) What company moved from 14th place to 9th

this year? '3fv1
b) What company was in 8th place last year?
11 c) Which country has 22 companies in the top 50?
cl) Which country has the second higr,est ;,umber \t
of companies in the top 50?
e) How many companies has the LJK~g=: '- :he top 50?
f) What country is Toyota fro!:':?

~
I © Pearson Educatio" U-::o: 28:;4
 Text bank I
11
Companies

Doughnut chain 1 Level of difficulty: ee0 I

I
\\

Before you read Reading

Underline the correct answer. Use a dictionary to help you. Read t~is article adapted from FT.com and answer the
a) A doughnut is questions.
i) a drink. iO a cake.
b) A company chain is
o a lot of shops, restaurants, hotels, etc. owned by the
same company.
ii) the person who is in charge of a meeting.
c) An outlet is
i) a shop or company where products are sold.
ii) the money you spend when you start a business.
d) A store is
i) a shop. ii) a restaurant.

4»

11 rlSpy reme
Krispy Kreme is a US-based
douglmut chain. It is over 65 years
old. It is a retail and a wholesale
business. A retail business sells
5 directly to customers. A wholesale
business sells products in large
quantities to other businesses,
rather than to the general public.
The company sells its products
10 in its own company stores. It also
has franchise stores and sells to
supermarkets. A franchise is
when a company lets another
business sell its products in
15 return for a share of the profits.
The doughnuts are very popular.
When the company opened a new
store in New England, people
slept on the street outside the
20 store and waited in the dark until
it opened.
The company is expanding into
new markets in the US. This year
earnings rose 50 percent. A year
25 ago, the company had 90 outlets.
Now it has 236 stores. The
company plans to open a new
doughnut and coffee-shop style
business. Total sales increased
30 29.5 percent to $18B.9m from
S144.3m a year ago.
FromFT.com

1 Use one of the words below to complete the sentences. 2 Match the numbers with the information in the article.
wholesaler supermarket franchise retail

~~~~~
stores
a) When I do my weekly shopping, I usually go to of earnings
the . c) 236 3 dollars
b) I need to buy a large quantity of products for my d) 186.9 million 4 outlets
business from the . e) 5 0 % 5 years old
c) I want to start a business where I sell directly
to customers.
d) I want to start a company but I want to sell a well-known
Over to you
product. Perhaps I should buy a in KentiJcky What are the most popular businesses in your country? What
Fried Chicken?
q
type of company are they? What do they sell?

11 \
\
I

I
I
~ ©PearSG:.'::_:=.:
 .~-------~

I Text bank
11 The Web

Spam ILevel of diff1culty: tl e 0 I

11
Before you read Reading
11 Do you think spam is
a) e-mail advertising that is sent to lots of people?
Read this artide adapted from FT.com and answer the
questions.
b) a game that you can play on the Internet?

11
11
The spam debate
Spam is a word for e-mail
messages that a computer user
11 didn't ask for and doesn't want.
Advertisers spam people by
5 sending the same message to lots
of people at the same time. And
11 spam is increasing every day.
It's costing businesses money.
20
-~ Employees open, read and
:;;;-~ 10 delete unwanted spam e-mails;
"~.~ this wastes company time.
of all e-mails. A year ago it was
15 only eight percent.
Some companies sell lists
of e-mail addresses. Marketing
professionals buy lists from these
companies. Then they send
advertising messages to the
addresses. Large organisations
can get thousands of spam e-mails
every month. AOL, the Internet
service provider, gets about 780m
IT managers hate spam. Some
IT departments use 'anti-spam'
30
software. It checks e-mails and
stops spam messages. But there
are problems. Sometimes it also
stops e-mail from companies that
you want to contact. Businesses
need to talk to each other and
35 sometimes e-mail marketing is
necessary. It isn't going to be easy
to find a solution.

"'i~"-
Billions of messages are sent 25 e-mail advertising messages

·'
,.Ii
..
1.'"'""7
r..,.,- .
.~~
L.,;-
each year - perhaps 40 percent every day. FromFT.com

~
1 Find a word in the artide that has a similar meaning to the Over to you
phrases below.
Is spa m a problem for you? Do you think it is a problem for
a) short written communication - m e s s C/ g
e (line 2) companies?
b) remove an e-mail from a computer-d (line 10) How many unwanted e-mails do you receive each week? What
111 c) an activity telling people about a product or service to do you do with spa m mail?

·'.,I-·~'. ,
make them buy it-a (line 20)
:f..;,.~ d) Information Technology -I _ (line 27)
ill.'~~':
, '"
e) see, write to or speak to - C (line 33)
.•,-·.'·,,'••.·.-·
· .,'
f) An answer to a problem - s (line 37)

2 Are these sentences true or false? Correct the

It information in the false sentences.

a) 5pam is decreasing every day.jC/{Se--SpC/m is
increasing every dC/f.
11 b) Some companies sell lists of e-mail addresses.
c) Large organisations can get hundreds of spam e-mails
each month.
d) IT managers love spam.
e) There are some problems with anti-spam software.
f) It is going to be easy to find a solution.

11 \
\
I

I
~:2 I © Pearson Education L>-:-':2: ::::. ~

I
 Text bank I

The V/eb

~
~ Online shopping !Level of difficulty: 4l}@OI

~
I
\I

Before you read Reading

., Match the words and phrases with similar meanings.

1
2
3
4
grow
exceed
almost
online
a)
b)

c)
on the Internet
a group of people who live
together
more than
Read this article adapted from FT.com and answer the
questions.

If 5
6
consumer
retailer
7 households
d)
e)
f)
a company or shop
increase
customer
.JJ
.~
g) nearly

-"

~ e.. . commerce
113.;~~
.~ More people are shopping online.
Between 1997 and 2002, the
III]; number of online shopping
households in the US grew from
15
5 5m to 36.5m. Online sales
increased from $2.4 billion to more
more comfortable shopping online
than they were in the past.
Some countries do less online
shopping than North America. In
Europe things are getting better.
The number of online shoppers
25 comfortable shopping online.
They do not want to use credit
cards online. They worry about
delivery or they prefer to shop in
stores. However, customers expect
30 retailers to have a web site, where

.,
11 than $72 billion. By 2007 nearly 63
:lJ million people, almost two thirds
of all US households, will shop
10 online and sales will exceed $217
billion, or eight percent of total
US retail sales. Today people are
who bought at least once in the
20 past three months increased to
17 percent of all Europeans. That
is a 14 percent increase compared
to a year ago.
Some consumers will never feel
they can do research before
going to the store. There are
opportunities for both traditional
retailers and online retailers
35 to succeed.
FromFT.com

It - -'

•11
1 Are these sentences true or false? 2 Match the numbers with the information in the article.
a) On line shopping increased in the US between a) 17% 1 people
1997 and 2002. true b) 72 billion 2 months
b) Sales will be more than $217 billion by 2007. c) 63 million 3 of US households
c) People are less comfortable shopping online than d) 3 4 dollars
in the past. e) 8% 5 of Europeans

•
d) The number of online shoppers in Europe is less f) 213 6 of total US retail sales
than a year ago.
e) All customers will feel comfortable shopping online.
f) Customers don't expect retailers to have a website.
Over to you
) Do you buy things online? Think of three advantages and

11 three disadvantages for online shopping. Compare your~ideas

with a partner.
~~

•I. \
\
r

Ill··
I. i
I: ,
 I Text bank
11
Cultures
11 Living in another culture ILevel of difficulty: 0 @o I

11
Before you read Reading
11 Underline the correct word or phrase to make true sentences. Read this article adapted from FT.com and answer the
a) If you do a deal you questions.

11 i) make a business arrangement.

b) If you have good manners you are
ii) are late.

i) polite. ii) loud.

c) If you rush something you
11 i) do it slowly. ii) do it quickly.
d) When people get together they
i) leave. ii) meet.

Work and play in Dubai

oney and business are visiting Dubai on business. television. Horse races are

M important in Dubai. People

are always 'doing a deal'.
Business is often done over a
5 coffee in one of the many coffee
shops. In Dubai business and
social life are mixed. Social
occasions are also opportunities
for business introductions.
10 Business does not stop at 5 p.m.
This is useful for people who are
15
Dubai loves good manners. You
should be polite and you
shouldn't rush business. Sport is
also very important. It is a good
conversation topic because all
nationalities in Dubai love sport.
Local people like football. The
20 Asian population is crazy
about cricket. Other nationalities
watch golf and other sports on
25
popular.
Family life is also important in
Dubai. Thursday lunch and Friday
are times when people visit their
families. In the evening, families
and friends often get together and
30 enjoy a barbecue in a park or on
the beach.
FromFT.com

1 Tick (.I) five things that are mentioned in the article. 3 Are these sentences true or false? Correct the information
a) politics f) good manners in the false sentences.
b) money / g) transport a) In Dubai, business is never done over a coffee.
c) art h) sports jafse-{n Duba,; business is often done over
d) business i) family a coffee.
e) music b) Social occasions are opportunities for business
introductions.
2 Put these sports in the order that they appear in the article.
c) Good manners are important in Dubai.
III a) horse races
b) football
D
D
d) You should rush business.
e) People meet with their families on Tuesday and Friday.
c) golf D f) In the morning, families and friends have a barbecue
D
11 d) cricket on the beach.

•
Over to you
What things are important in your country\' Use some of the
ideas below to help. Can you add any othe~rS? Compare your

• answers with a partner•

family
politics
money
good manners
sports business
food art
music

© Pearson Education U:T,':ed 2004 ~

11----------------====""""''''''''''--''''''''...- -----" '* -,,~.~._~ ....:.J·HL

Text bank I
11
Cultures

!II learning languages ILevel of difficulty; " et ~ I

l
\
\

Before you read Reading

1 Underline the correct word or phrase to make true Read this article adapted from the Financial Times and answer
sentences. the questions.

11 a) The family of a Hispanic person comes from

o South Asia. iO Latin America.
b) Another word for Hispanic is
oLatin. ii) Greek.
11 c) If you are bilingual you can speak
o no languages. iO two languages.

2 Look at the title of the article. What do you think 'Se habla
espanol'means?

,11
'~1
j
'Se habla espanol' isn't enough
11 In 2000 there were 35.3m Hispanics
in the US. Latin consumers'
spending is increasing. From 1990
'11 to 2001 it more than doubled from
5 $207.5bn to $452.4bn. Hispanics
now make up 6.4 percent of the
American market. But less
than two percent of marketing
expenditure in the US uses
10 Spanish language advertising to
target the Latin community.
11 Half the Hispanic community
speaks English only and 17
percent speaks Spanish only. A
15 third are bilingual; they can speak
both English and Spanish, and
this group is growing. The
bilingual population prefers to
buy and sell some things in
20 English and others in Spanish.
People buying a service (for
example information from an
Internet service provider or a
travel agency) prefer speaking
25 in Spanish. But they prefer
using English when purchasing a
product, such as a car or a mobile
phone.
30
Some companies have found
ways to work in a bilingual
market. Goya Foods produces food
from all the main countries of
Latin America. Its advertising
targets people who speak Spanish
35 and English. It advertised a free
recipe book with the bilingual
phrase 'four jabuloso recipes that
are sure to have your family
crying out for mas, mas, mas!'
From the Financial Times

1 Are these sentences true or false? 2 Find words in the article that have similar meanings to the
a) Hispanic spending increased by more than phrases below.
50 percent from 1990 to 2001. true a) the total amount of money that a company spends
b) Fifty percent of the Hispanic community speaks e pen d
X u e
i t r (line 9)
English only. b) getting bigger g (line 17)
c) One-third of the Hispanic community speaks both c) the number of people living in a place
English and Spanish. p (line 18)
d) Bilingual speakers prefer to use English to d) doesn't cost any money t __ (line 35)
11 buy services.
e) Goya makes Italian food.
e) tells you how to cook food r (line 36)

f) Goya uses English and Spanish words in

Over to you
its advertising.
\
Look at the last sentence in the article. wttat do you think
tabuloso and mas, mas, mas mean in Eng!ish? Think of ~

• product that is popular in your country. Write a short phrase

to advertise it using English and your language.

~ ©Pearsoc,::_:5.:
 ~ext bank

I
Jobs
I Business school ILevel of difficulty: ~ lIB 0 I

I
Before you read Reading
11 Match the word to the correct definition. Use a dictionary to Read this article adapted from FT.com and answer the
help you. questions.
1 apply a) a person who wants a job or place
at college
2 applicant b) the document asking for a job or a
place at college
3 application c) to ask for a job or a place at college

11 I Applying for business school

11 I am a student in my first year How did I make my application? experience since graduating from

I
at Wharton (a business school
in the US) and have enjoyed
my first six weeks in Philadelphia.
5 However, I haven't forgotten
how challenging the application
process is. Last year I prepared
my application. I had worked for
an investment bank for three
10 years. I enjoyed my job but
business school interested me. It
was a way to improve my business
skills and expand my career
opportunities.
15
First, I had a General
Management Admission Test
(GMAT). I took the test twice.
Then I did the essay writing. It
20 took two months to finish the
essays. Other MBA graduates said
that the essays were the most
important part of the application.
Business schools use the essays to
25 get to know applicants. Very few
schools interview candidates. In
my essays I wrote about what
I had learnt from my work
30 university. I also wrote about what
I wanted to achieve in my career.
I posted my applications. I
waited for two months for the
schools' decisions. In February
35 letters started to arrive. Two
business schools offered me
places. Wharton was my first
choice. So here I am.
FromFT.com

1 Read the article again and answer the questions. 2 Number the steps below in the order that they appear in
a) What country is Wharton business school in? the. US the article.
b) What did MBA graduates say was the most a) post applications 0
important part of the application? b) take GMAT tests DJ
c) How long did the writer wait for the schools' decisions? c) go to business school 0 4.'tt.
d) When did the letters arrive? d) write essays 0
e) How many business schools offered the writer places? e) wait for offers 0
f) Which business school did the writer choose?

Over to you
What have you learnt since starting work or university? What
do you want to achieve in your career?

• \
\

•
I

I. 13
6
1
© Pearson Education Limited 2004 • • , , •. ' .
 ·li.

Text bank I

Jobs

Unemployment \ Level of difficulty: • • 0\

1
\\

Before you read Reading

I: Underline the correct word or phrase in italics to make true Read this article adapted from the Financial Times and answer
sentences. the questions.
a) Ajobless person is employed /unemployed.
b) If something gets results it doesn't succeed /succeeds.
c) When people are laid off they get /Iose a job.

WeWantWork
Lisa Rosevear worked in public
relations in New York. A year ago,
she was laid off from her job. She
thought that she would find a new
5 job quickly but she didn't. There
was eight percent unemployment
in New York. Lisa sent out her
CV and phoned companies but
nothing worked. Lisa talked about
10 the problem with two friends.
They were also unemployed. The
three friends had tried all the
usual ways to find employment
such as applying to job
15 advertisements and contacting
companies. Now it was time to try
something new.
Lisa, her two friends and forty
other jobless executives started an
20 organisation called WeWantWork.
All the members had excellent
CVs. Most had graduate
business degrees and good
work experience. There were
25 executives, IT managers and
sales directors in the group. The
members put information about
their work experience on a
website. They also went out on the
30 streets at 7 a.m. and spent the
morning giving out CVs and
information to advertise their
website.
The idea got results. Eleven of
35 the forty-three members have
found work. Another group has
started in Boston. But the original
group does not want new
members. The group and the
40 website will finish when all forty-
three have found jobs..
From the Financial Times

1 Complete the sentences with the correct numbers from the Over to you
article.
Do you think WeWantWork is a good idea? Why? jWhy not?
43 11 -8% 7 2
Have you heard of any other unusual ways to find jobs?
It a)
b)
SI: unemployment.
New York had .......':
Usa talked to her friends.
c) There were members of WeWantWork.
d) They gave out (Vs at a.m.
e) members of the group have found work.
~I 2 Are these sentences true or false?
I a)
b)
Usa lost her job last year.
She worked in human resources.
true.
'}
c) She soon found a new job.
I d)
e)
Usa and her friends started WeWantWork.
Most members had graduate business degrees.
~ f) They gave out (Vs in the afternoon.

I , g) WeWantWork wants new members.

\I

I,

I
 Text bank J
-
~'

~ ",,~;

. .",.;:"

I
\\

Unit 1 Unit 2

Welcome to the company The working week

Before you read Before you read
Germany: German a) Wednesday
Australia: Australian b) Friday
Argentina: Argentinian c) Monday
China: Chinese d) Sunday
Greece: Greek e) Thursday
Spain: Spanish f) Saturday
1 a) false g) Tuesday
b) true 1 a) true
c) false b) true
d) false c) true

.~
;~'"

2
e) false
f) true
g) false
a) Is, is
2
3 ah
d) false
e) true
a) 4 b)l c) 3 d)
b) 1 c) 2
2
I
b) isn't, is
c) is Rush hour commuting
d) Are, aren't
Before you read
e) Is, is
id 2e 3a 4b sc
f) are
1 a) possible
L
~·s
Welcome to Insead
b) Many
c) difficult

•
Before you read d) not OK
Business school Free time e) quick
-..i? MBA walking f) like
campus swimming 2 1C 2d 3a 4b
course cinema 3 a) be polite b) get on trains c) use mobile phones
program. cafe d) carry rucksacks

--
education gym
1 if 2a 3d 4e Sb 6c
Uni t 3
2 a) accountant
b) Korea A job-sharing couple

•
c) student
d) international Before you read
e) around a) the same company
f) isn't b) good
3 c) find answers to problems
1 id 2e 3b 4C sa
Noun Adjective
2 a) What
Korea Korean b) Who
Asia Asian c) When
Europe European d) Where \
Brazil B;2.2T2~ !
Germany Choosing the right staff
Vietnam
- Before you read
France . .
1d 2b 3f 4C sa 6e
Greece

~
1 a) managing director
b) Thomson Norton Consultants
c) Surrey, England
d) project manager
 I Text bank
I 2 a) false A successful business lunch
b) false

11 c)
d)
false
true
Before you read
ld ze 3a 4c sb
e) true 1 a) i b) ii c) ii d) ii e) i f) i g) ii
2 a) formal
11 b)
c)
work
Listening
d) easy
The travelling office
11 Before you read Unit6
mobile phone, laptop, palm pilot

11 1
2
ah
a)
b) z cb
business people
Mail order entrepreneur
Before you read
b) journey
c) developments ld zf 3C 4b sa 6e
11 d)
e)
relax
market research
1
2
a) z b) 6 c) 1 d) 5 e) 4 f) 3

:
f) frequent fliers Present simple Past simple i
send sent
Travel agents or the Internet?
start started
Before you read get got
lC zd 3a 4b move moved
1 a) always need needed
b) too much see saw
c) cheaper deliver delivered
d) not always visit visited
e) travel agent sell sold
2 a) false: Karen Sellis works for Shell. want wanted
b) true
c) true
d) false: Ms Sellis never spends more than five minutes Buying almost anything
comparing fares.
e) true Before you read
f) false: Travel agents offered a better fare in 93% of Things to buy People who sell Buy things at a
cases. things cheaper price

gym membership a dealer a sale

a diamond ring a retailer an offer
a bicycle a jeweller a deal
'Power tea' - the new lunch?
Before you read 1 a) late or early
I b) autumn
Morning Afternoon Evening
c) Tuesday
breakfast lunch dinner d) August
tea e) 5 p.m. - 7 p.m.
2 a) more
1 a) 3p.m.,5p.m. b) empty
b) $38 c) about the same time as
c) two d) more
d) two, three e) join
e) one f) go to
2 a) Afternoon tea is sandwiches, cake and tea.
b) The Ritz Carlton is in New York.
c) A business lunch is too long.
d) Browns is in London. Booksellers
e) The US, Switzerland and Germanv p;e:'e' s':orter
meetings. Before you read
a) ii b) ii c) i

I~
 -I

••
Text bank I
::-.} 1
Jobs Places to,',c::<
a salesman offices
a publisher banks Respected companies
a photographer factories Before you read
a police officer I schools a) survey
2 a) police office\
b) around
b) Seni c) respect
c) 21 1 1st General Electric 6th Sony
d) books 2nd Microsoft 7th General Motors
e) six times a year 3rd IBM 8th Wal-Mart
f) a big party 4th Coca-Cola 9 th 3M
I~

I.
sth Toyota 10th Dell
Young manager 2 a) 3M

Before you read b) Wal-Mart

a) more c) The US
b) important d) Germany
" e) six
c) good
d) good f) Japan
e) angry
f) bad Doughnut chain
1 a) not used b) 4 c) 1 Before you read
d) not used e) 3 f) 2 a) ii b) i c) i d) i
2 a) How old
1 a) supermarket
b) Why b) wholesaler

i~
c) Did c) retail
d) Is d) franchise
e) What

--
;;;>'
2 a) 4 b) S c) 1 d) 3 e) 2

:;;
Marketing an energy drink
~
Spam
Before you read Before you read

•
lC 2d 3a 4b 1 a
1 a) false 1 a) message
b) true b) delete
c) false c) advertising
d) false d) IT
e) true e) contact
f) false f) solution
2 a) S b) 2 c) 3 d) 1 e) 6 f) 4 2 a) false: Spam is increasing every day.
b) true
New markets for older people c) false: Large organisations can get thousands of spam
Before you read e-mails each month.
lC 2a 3e 4b sd d) false: IT managers hate spam.
1 a) 40 (percent) e) true
b) eighty (percent) f) false: It isn't going to be easy to find a solution.
c) forty (percent)
d) So Online shopping
e) 86 (percent) Before you read
f) two-thirds le 2C 3g 4a sf 6d 7b
2 a) X b)./ c)./ d) X e)./ f)./
1 a) true \
b) true I
c) false
'~

i.
d) false
e) false
f) false
2 a) S b) 4 c) 1 d) 2 e) 6 f) 3
 Text bank

Unit 11
Living in another culture
Before you read
a) i b) i c) ii d) ii
1 a) X b)./ c) X d)./ e) X f)./ g) X h)./ i)./
2 a) 4 b)1 c) 3 d) 2

III 3 a) false: in Dubai, business is often done over a coffee.

b) true
c) true
d) false: You shouldn't rush business.
III e) false: People meet with their families on Thursday
and Friday.
f) false: In the evening, families and friends have a
11 barbeque on the beach.

Learning languages

11 1
Before you read
a) ii b) i c) ii
:I. a) true

il b) true
c) true
d) false
e) false
f) true
2 a) expenditure
b) growing
c) population
d) free
e) recipe

Business school
Before you read
lC 2a 3b
1 a) the US
b) the essays
c) two months
d) February
e) two
f) Wharton
2 a}J b)1 c) 5 d) 2 e) 4
11 Unemployment
Before you read
11 a) unemployed
b) succeeds
c) lose

11 1
2
a) 8%
a) true
b) 2 c) 43 d) 7 e) 11

\
b) false \
I
c) false
:·1'
I
:
,
I d) true
e) true
f) false
III g) false
 k
,1"

III
-'
j
I
\\

il~

These Resource bank activities are designed to extend and Concentrate on different things in different activities. in so-~
develop the Skills sections in the Course Bo·ok. Each Resource role plays and discussions you may want to focus on -J'

bank unit begins with a language exercise that takes up and with Ss interacting as spontaneously as possible. In c~h~:s,
takes further the language points from the Course Book unit you will want to concentrate on accuracy, with Ss \'/Drkin.g on
and then applies this language in one or more role play getting specific forms correct. Rather than expect them to get
activities. everything correct, you could pick out, say, three or four forms
that you want them to get right and focus on these.
~
What
Ill'
:;r

III
You have permission to photocopy the Resource bank pages in
this book. In some units, you will give each student a copy of
the whole page. In others, there are role cards which need to
be cut out and given to participants with particular roles.
Be sure to give complete instructions before getting Ss to start.
In role plays, be very clear about who has which role, and give
Ss time to absorb the information they need. Sometimes there
I
These activities are indicated in the unit-specific notes below. are role cards that you hand out. The activities where this
The language exercises at the beginning of each Resource happens are indicated.
bank unit can be used to revise language from the Course Book
unit, especially if you did the Skills section in another lesson.
In any case, point out the connection with the Course Book
Skills material. These language exercises are designed to In pair work or small group situations, get all groups to do the
prepare Ss for the role play that will follow and in many cases activity at the same time. Go round the class and listen. When
can be done in a few minutes as a way of focussing Ss on the they have finished, praise strong points and deal with three or
activity that will follow. four problems that you have heard, especially problems that
A typical two-person role play might last 5-10 minutes, more than one group have been having. Then get individual
followed by 5 minutes of praise and correction. An animated groups to give public performances so that the whole class can
group discussion might last longer than you planned. In this listen. The performers should pay particular attention to these
case, drop one of your other planned activities and do it three or four points.
another time, rather than try to squeeze it in before the end of
the lesson. If you then have 5 or 10 minutes left over, you can

III always go over some language points from the lesson again or,
better still, get Ss to say what they were. One way of doing this
The pair activities can be done 1 to 1, with the teacher taking
is to ask them what they've written in their notebooks during
one of the roles. The activity can be done a second time,
the lesson.
reversing the roles and getting the student to integrate your
suggestions for improvement.
Revising_~md reVisiting
'\
1111 Feel free to do an activity mor;e than once. After one run- Unit 1
through, praise strong points, and then work on three or four
) things that need correcting or improving. Then you can get the

ill . Ss to change roles and do the activity again, or the parts of the
activity where these points come up. Obviously, there will
• This relates to the language for introductions in Unit 1. Get
.~ your Ss to do this exercise individuall~ to prepare for the
come a time when interest wanes, but the usual tendency in
role play.
language teaching is not to revisit things enol.'gn, ra~her than
III; the reverse.

a • Divide the class into groups of three.

1143
 :2source bank
11 -
,...
Read the instructions with the whole C:2SS. ': 2":2 sure Ss
®
11 understand what they have to do.
Assign roles and tell Ss to look at the bus':-:ess ce:ds.
.. Divide the class into pairs. Ask Ss to write the questions
together.
Help with pronunciation if needed. .. Check the answers around the class. Make sure Ss

I Get Ss to stand up and begin the role play.

Circulate and monitor. Note any points for praise and
understand what the questions mean by asking three or
four questions to individual students.
correction. Work on any points that need improving, getting o Work on any points that need correction. Say the questions

I Ss to say the correct form.

Get one or two of the groups to do their role play for the ..
together.
Ask Ss to write answers about themselves in the 'you'
whole class. column.

I As Ss finish ask them to change roles and repeat the role

play until each student has used all three business cards.
o

o
Get 55 to ask and answer the questions with their partr.er.
Ask Ssto tell you some things about their partner using t~e
information they have just found out.
1 to 1
11 Drawa person on the board and use this as the third
o You could extend the activity by dividing the class i:::o
groups and asking them to write some more questions.
person for the introduction.

I: Model answer
1
2
Which day are you busy during the week?
What time do you get up?
A Sam, this is la; la, this is Sam. 3 What do you like about your company or college?
B Pleased to meet you, Jo. 4 What do you do in your free time?
I C
B
You too, Sam.
Where are you from, la?
5
6
When do you go on holiday?
How often do you travel abroad?
C I'm from Mexico. And you? 7 Do you like music?

I B I'm from Norway. 89 Are you interested in sport?

C What's your job, Sa m?
B I'm an IT director. And you?
I110 How often do you buy a newspaper?
When do you study English?

I C I'm an accountant.

11,.
~

I
11 This exercise allows Ss to revise the language for talking
about work and leisure from Unit 2. They will use similar
phrases about themselves to answer the questions in
o This reminds Ss of the language used to talk about
problems from Unit 3. Do the exercise with the whole class.
o Ask Ss to suggest phrases to use in each situation.

I •
Exercise B.
Ss can do this individually or in pairs.
j1C 2d 3a 4b

Do the example. Make sure that Ss realise that only one

I word in each sentence is in the wrong place. Do item 2
together to demonstrate (She's keen on sport.).
Circulate and monitor. Note any points for correction and
spend some time noting the correct sentences on the board
with the whole class. Say the sentences together.
1 I really like going to restaurants.
2 She's keen on sport.
3 In our free time we usually visit friends.
4 They're interested in languages.
5 I always go on holiday in the autumn.
6 I don't enjoy meetings.
7 They go to the gym once a month.
i 8 We're not keen on football.
':1, 19
0 You never get up at 5 a.m.
She isn't interested in the cinema.
®
o There are two role plays. Ss can do one or both role plays
depending on the time available.
o Divide the class into pairs. Give a role card to each student.
o Tell Ss they can use their real names or they can invent
names.
• Phrases for starting a telephone call are given on page 27
of the Course Book: Elicit phrases for starting the first
telephone call and write them on the board:
Can I speak to the IT manager, please?
Speaking. \
Hello. This is .... I've got a problem with! my computer.
o Checkthat student B knows that he or she should write
down the problem that student A describes and then
suggest a solution.
• Get Ss to sit back to back to simulate the telephone calls
or, jf practical, get them to use real telephones.
o Start the first role play. Circulate and monitor. Note

I language points for praise and correction and have a

feedback session when the whole class has finished.
 Resource bank I
" Divide the class into pairs. Ask Ss to answer about their
" Then get Ss to do the seconc -:.~ : ~:.='::c:13te and help
partner. Then get pairs to ask each other the questions to
where necessary.
check their answers.
• Get one ortwo pairs to do thEir ~:.= .='~: ~cr t;';e \vhole
" Have a brief feedback session and ask Ss how many
class.
I questions they got right about their partner. Did any of
\ their partner's answers surprise them?
Unit 4 Trav'~l
®
Divide the class into groups of four. Ask Ss to discuss what
dishes they would have on their perfect menu. Get Ss to

.•..
'
i~;~
"

"
Exercises A and B allow Ss to revise some of the language
used in Unit 4.
Read the e-mail with the whole class and ask check
questions such as Who is the e-mail to? What's the name of
decide on two dishes each for the starter, main course and
dessert. Get Ss to write their courses as a menu and to
make two copies for the next exercise.

the hotel? What time does Stephan want to arrive at the ©

:~.""
i~ hotel? How many nights does he want to stay? o Divide the groups offour into two pairs. If possiJ'e. t:: cc
" Divide the class into pairs and ask them to complete the arrange the class so that Ss have tables set out in as';;:":.,,,
way to a restaurant.

·If
questions.
" Check the answers around the class and spend as much " Give Ss time to read the information.
time as necessary revising question forms. Get Ss to role play the conversations using their menus
from Exercise B.

I
1 How much is a double room?
" Circulate and monitor. Note language points for praise and
2 Is there a car park at the hotel?
correction afterwards.
3 Are there any non-smoking rooms?
" Bring the class together. Praise strong language points and
4 Have the rooms got Internet access?
work on half a dozen language points that need improving,
5 Can I pay by Mastercard?

,
getting Ss to say the correct forms.
" Get one or two pairs to redo their conversation for the
® whole class, incorporating your corrections.
" Read the information about the Astor Hotel with the whole
class. Ask two or three check questions such as Has the
I
Astor Hotel got a gym? How much is a single room? Can you
pay by American Express?
" Highlight the example and do item 2 together (There is a
car park.). Then get Ss to complete the e-mail individually. " This revises the functional language from Unit 6.

" Ask Ss to dictate the e-mail to you and write it on the board • Do this as a quick·fjre activity with the whole class.
to check. " Ask Ss to say the words on the product information card.
• Get Ss to suggest questions to ask about the desk (Whats
1 €150 2 is 3 are 4 haven't 5 can
the model number? What colour is it? What are the features?
How much is it? What is the delivery time?).

If ©
" With the whole class elicit the questions that Stephan
1 Product
6 Delivery
2 Model 3 Colours 4 Features 5 Price

,Ii Caillard asks and the questions that Natalie Andrews asks.
Divide the class into pairs. Get Ss to sit back to back and
role play the call.
®
" Circulate and monitor. " Write the following on the board:
o Praise good language and work on a few points that need Product:
more w6'rk, getting Ss to say the correct forms.
Model:
Colours:
Unit \
Features:
i
Price: f

Delivery:
o This revises the functional language fre:, Un't 5. Read the
" Choose an object in the classroom and present it to the
questions with the whole class and c~~c< Ss'
class. Include each of the points above.
understanding.
• Divide the class into pairs. Refer Ss to the Useful language
" Write the sentences on the t:a-::~-: aa'; Ss to guess
box on page 56 of the Course Book. Give each student a
answers about you.
product information card and form.
 Resource bank

I If", ----
• Give Ss time to prepare their presen~2:': -5. =--:~:2~e, help ~
Agreeing: 4, 7
and encourage.
Disagreeing: 1, 5
• Tell Ss to take it in turns to present their ;::c:_ct ~o their Asking for opinions: 2, 8
partner. Their partner listens and completes :'"',e p:oduct Making suggestions: 3, 6
information form.
Circulate and monitor. Note down language points for
praise and correction afterwards, especially in reietion to @
the language for presenting a product. • Check Ss understand benefits. Read the list with the whole
Bring the class together. Praise strong language points and class and clarify where necessary.
work on half a dozen language points that need improving, • Encourage Ss to add one or two other ideas to the list.
getting Ss to say the correct forms. • Divide the class into groups of four. Explain the situation.
• Ask pairs to check the information on their form with their • Negotiate with the class how long they need to have the
partner. meeting and set a time limit.

I Unit 7 People
• When the groups are ready, begin the meeting. Circulate
and monitor. Note down language points for praise and
correction afterwards.
Bring the class together. Ask groups to tell the class which
® benefits they chose. Compare ideas around the class.
• This activity revises the functional language from Unit 7.
• Praise strong language points and work on half a dozen
• Ask Ss to do the exercise in pairs. Circulate, monitor and

I •
assist if necessary.
Go through the answers with the whole class.
points that need improving, getting Ss to say the correct
forms.
• If time allows, you could ask Ss to write their own list of
benefits and present them to the whole class. Tell Ss that
1 enough 2 sorry 3 need 4 problem 5 could 6 think I the benefits don't need to be too serious and they can
imagine what their perfect company would offer.
e Ask two Ss to read the conversation to the class.

Unit
@.
Explain the background to the role play. Ask Ss to suggest
reasons why the project manager needs a new office. Get
®
two Ss to read the example. • This exercise relates to the language for starting a
presentation in Unit 9 and will help Ss prepare for the role
Hand out role cards. Give Ss time to prepare. You could ask
play in Exercise B.
all the project managers to prepare in one group and all the
project directors to prepare in another. Circulate and assist • Do this as a quick·fire activity with the whole class.
if necessary.
• Once they have got the idea, get your Ss to role play the
conversation in pairs.
• Ask a student to read the class the completed introduction.
• Circulate and monitor. Note down language points for
praise and correction afterwards, especially in relation to @
the language of negotiations and dealing with problems.
• Read the instructions with the whole class.
• Bring the class together. Praise strong language points and
• Divide the class into pairs. Give each student a set of notes
work on half a dozen points that need improving, getting Ss
and a checklist.
to say the correct forms.
• Give Ss time to prepare their presentation. Circulate and
• Get Ss to change roles and redo the role play, incorporating
assist if necessary.
the correct forms you ha~e suggested.
• Ask student A to present his or her school and student B to
complete his or her checklist while they listen to the
Unit
presentation.
• Then ask student B to present his or her business school
® while student A completes his or her chec~list.
• This reminds Ss of the language used to per~:cipate in • Circulate and monitor. Note down language points for
discussions. praise and correction afterwards, especially in relation to
• Get Ss to do this exercise in pairs e[',::: :'"'e[' :-,e:'<. the presentations.
phrases in the Useful language 1:::x: -: ese -"6 d the • Bring the class together. Praise strong language points and
Course Book. work on half a dozen points that need i:nproving, getting Ss
to say the correct forms.

I~
 Resource bank I

o Ask Ss to compare their check!is:s :, :C ::,~> :~:tner.

®
• Divide Ss into groups of four.
Student A's checklist
1a 2b 3b 4b .. Read Martin Darwin's performance review together. Clarify
Student B's ch~cklist where necessary.
1 b 2 a 3 b \4
\
a .. Read the instructions with the whole class.
• Write the following on the board:
Write list ofproblems
Unit 10 The Suggest solutions
Agree two most important actions
Tell Ss that this is the agenda forthe meeting about ::a-:'-
o This reminds Ss of the language used to make Darwin. You could also remind Ss of the language Fe:
arrangements from Unit 10. participating in discussions from page 76 of the Co_os::
.. Ask a student to read out one of the sentences 1-8 and Book.
anotherto say which heading it should go under. Agree on a time limit for the meeting. When grou;Js a'2
ready, begin the discussion.
Asking: 1, 2, 7, 8 • Circulate and monitor. Note down language points for
Agreeing: 4, 5 praise and correction afterwards.
Declining: 3, 6
.. Bring the class together. Praise strong language points and
work on half a dozen points that need improving, getting Ss
to say the correct forms.
®
o Explain the situation. Divide the class into pairs and hand e Ask groups for the outcome of their meetings. Compare
out the diaries. Ask Ss to look at their diary and note what and contrast ideas around the class.
times they are free next week.
.. Ask a student to read the example, making sure they insert
their name in the gap, Ask Ss to suggest other phrases to
start the call.
o Get Ss to sit back to back to simulate the telephone calls.
.. Do this exercise quickly with the whole class. This reminds
e When the situation is clear, begin the role play.
Ss of the functional language used during interviews.
o Circulate and monitor. Note language points for praise and
correction afterwards, especially in the language used for 1 What did you learn from your last job?
telephone calls. 2 What are you good at?
e Praise strong language points and work on a few points 3 What do you want to do in the future?
that need improving, getting Ss to say the correct forms. 4 What do you do in your free time?
.. Get one or two pairs to do their role play for the whole 5 What didn't you like in your last job?
class, incorporating your corrections.
• Then ask Ss to ask and answer the questions with a

•11 •

•
©
.. Explain the second situation; then start the role play.
Circulate and monitor and note any language points for
praise and correction afterwards.
Bring the class together and ask Ss to say the day and time
®
partner. Ss can talk about their real experience or invent
information.

Explain the situation. Hand out the role cards, Ask Ss tJ

prepare the questions in same-role groups.

•
~. of their new appointment.
• Circulate and assist your Ss in preparing if nec::ss~'"
e Divide Ss into A/S pairs.
Unit 11 Cultures
• Start the role play.
I

•
11 .. This reminds Ss of some of the problems mentioned in Unit
• Circulate and monitor. Note down language points for
praise and correction afterwards, especially in relation to
the language used for participating in;interviews. .

• ..
11 of the Course Book.

Do this as a quick-fire activity with the ,,';hole c'ass .

..

•
When pairs have finished, praise strong language points
and work on half a dozen points that need improving,
getting Ss to say the correct forms.
Ask Ss to change roles with their partner and redo the
activity, incorporating the improvements.

11
 • : Resource bank

Introductions

Introducing yourself and others

o lamal, Padma and Tim are at a conference. Tim introduces Padma and jama!.
Look at the conversation below. Put the sentences in the correct order.

a) Where are you from, Padma? 0

b) You too, jama!. 0
c) lamal, this is Padrna; Padma this is lama!. []]
d) I'm from Dubai. 0
e) Pleased to meet you, Padma. 0
f) I'm from India. And you? 0

o
I ,
•
: . • .i

Work in groups of three. Read the information on the business cards.

Student A
• Note the names on the business cards for students Band C.
• Introduce students Band Cto each other.
This is ...
Students Band C

•
• Respond when you are introduced .
Pleased to meet you ...
And you ...
• Ask each other two questions.
Where I from?
What Ijob?
III Do the role play two more times. Change roles each time so that each student
has a turn introducing the other two students.

Student A Student B Student (

Pat Hays Sam Hermann Jo Ferrin

Production Manager IT Director Accountant

. Willow Paper Group Jade Computers NML Financial Services

Sydney Oslo Mexico City
Australia Norway Mexico

Gc.·.·.
~

\
\
I

© Pearson Education Limited 2004 .• I ,

• m • I'
 Resource bank I

Work and leisure

Talking about 'Nork and leisure

I
\\

o One word is in the wrong place in each sentence. Correct the sentences.

I like really going to restaurants. f r~ffy like. going to re.BfaurantB.

•IIf
1

2 She's keen sport on.

3 In our free usually time we visit friends.
4 They're in languages interested.
5 I go on holiday always in the autumn.
6 I enjoy don't meetings.

I{ 7 They once go to the gym a month.

8 We're keen not on football.
9 You get up never at 5 a.m.
~
.~ 10 She isn't in interested the cinema.

, o Work in pairs. Make questions and answer the questions about yourself. Then ask
and answer the questions with your partner.

.,;1

c.')l
""';'1
:1 Which day/busy during the week?

Which day are you busy during the week?

You Your partner

2 What time/get up?

3 What/like about your company/college?

4 What/do in/free time?

5 When/go on holiday?

6 How often/travel abroad?

!~ 7 Do/like music?
"'lij

Il~
8 /interestetJ in sport? "

9 How often/buy a newspaper? \

\
I

1\ 10 When/study English?

I'
:,.1;.111 :esource bank
1

Problems

Telephoning: soLving problems

o Match the sentences 1 to 4 with the problems a) to cl).

1 We have 12 units but the invoice says 120 units. a) The machine is broken.
11 2

3
The flight is delayed by two hours.
There is a problem with the printer.
b) A document is missing.
c) The invoice is inco rrect.
4 I can't find the guarantee. d) The plane isn't on time.

o Work in pairs. Role play these telephone conversations.

III .. _._----------------------------_.--------------_.--------------------------_._------------------[_._-------_._._ .... -_._-----_._-_._- .. -------- .. ----_ .. -------.-------------------_. __ ._----_._----~

t
Student A i Student B t
11 Calli Calli
You are the new marketing manager. Telephone the You are the IT manager. The new marketing manager
IT manager and explain the problem. telephones with a problem. Write down the problem
and suggest a solution.
Your computer doesn't work.
You have an important report to finish today. Problem

11

11 Possible solution
! • Check the computer tomorrow.

III , Provide a different computer to finish the report.

Call 2 Call 2

11 You are the sales manager. A customer telephones

with a problem. Write down the problem and
You are a customer. You have a problem with your
order. Telephone the sales manager and explain the
suggest a solut:on. problem.

Problem i • Your new fax machine is the wrong model.

1° It is model S14K and you ordered model 41SN.
(

\t (
Possible solution
• Apologise and ask the customer to return it.
• Send the correct model.

I
I

III
 Resource bank I

Travel

Making bookings and checking arrangements

o
.,
stephan Caillard writes an e-mail to book a room at the Astor Hotel. Complete
the questions in the e-mail.

To: Ms Andrews, Hotel Manager, Astor Hotel

From: Stephan Caillard

I'd like to book a double room for three nights from Monday 19th to Thu rsday 22~ C

.~ November. I'll arrive at 4 p.m.

I also have some questions:
, How much / double room? How much is Cl double room?
!~ 2 Icar park at the hotel?
3 I non-smoking rooms?
4 I rooms / Internet access?

~
,:~ ..
...

, .~.
. 5 I pay by Mastercard?
I
Regards
.:~
:3 Stephan Caillard

~ o Read the hotel brochure and complete Ms Andrews' reply to Mr Caillard.

I~ O • • • • • G • • oe • • • oc • • • • • • G • • G • • • Ge& • • • G • • • • $ o o e . o . e • • •
o

: Astor Hotel
~o • ••••

.:
0

• •
I~
: A small hotel ideal for family Internet access not available in :
: holidays and business trips. rooms but there is an Internet :
o 0
: Facilities include: cafe 5 minutes from the hotel. :

11) ·•• * swimming pool Double room €150 per night

•
•
•
: * gym :

1- :
:
* car park
* satellite TV
Single room €125 per night :
:

!. :
o
Non-smoking rooms available All credit cards accepted
• • • • • • • • • • • • • • • • • • • • • • • G • • • • • • oO.G • • • • • • O • • • oo • • • • • • • • Gee.

Dear Mr (aillard

Thank you for your e-mail. We have a double room available from 19th to 22-:
:
•

November.
A double room is .f)5.Q.. l per night. There 2 a car park. There 3
non-smoking rooms available. I'm afraid the rooms 4 got Inte~-e, 2.::2.::::
but there is an Internet cafe 5 minutes from the hotel. You 5 pc) =:
Mastercard.

Regards
\
Natalie Andrews \
t
Hotel Manager

G Student A: you are stephan Caillard. Student B: you are Natalie Andrews. Role
play making the booking and asking and answering the questions in the e-mail in
Exercise A.
 : Resource bank

Food and entertaining

Entertaining

• o Answer the questions about your partner. Don't ask your partner the questions
yet.

Do you think your partner...

1 likes hamburgers? Yes / No
2 has business breakfasts? Yes / No
3 is a vegetarian? Yes / No
4 usually tips the waiter or waitress? Yes / No
5 likes fish? Yes / No
6 eats a lot of fruit? Yes / No
7 drinks coffee? Yes / No
8 always has lunch? Yes / No
9 eats a lot of Mexican food? Yes / No

Now ask your partner the questions to check.

o In groups of four, write your perfect menu. Include two dishes each for the
starter, main course and dessert.

11 G Work in pairs. Role play a conversation in a restaurant. Use your menu from
Exercise B.

A Ask B to recommend a dish.

B Recommend a dish.

11 A
B
Tell B which starter and which main course you want.
Tell A which starter and which main course you want.

B Ask if A wants a dessert.

A You don't want a dessert.
A and B Decide how much tip to leave.

\
\
r

© Pearson Education Limited 2004 • I I I I • t "

'1'3
I '
 ',IJ.

Resource bank I

Sales

Presenting a product
1
\\

o Complete the product information card by putting the words from the box in the
correct place.

Delivery Colours Features Price Product Model

•IF
Product
..............................1. . Desk
.............................. 2: NML/903
..............................3: black, brown
.............................-4: printer storage, small filing cabinet, Swedish design
·..· · ·5: €9 0
..............................6: 2 weeks

o Work in pairs. Take turns to present your product to your partner. Take notes about
your partner's product.

Student A Student B

Product information Product information

Apex Scooter Model 7763K Notebook computer Model 341F

~ .• .~
!IIL Colours: green, white Colours: black, blue
Features: classic design, 49 cc engine Features: 35 cm screen, large memory
Price: €3,OOO Price: €2,OOO
Delivery: 3 weeks Delivery: 5 days

-----------------~---------------l--------------------------------

Product information form Product information form

IIf Product: . Product: : .

Model: . Model: .
'i\
IIf Colours: . Colours: .

Ir .~
Features:

Price:

Delivery:
:
.

.
Features:

Price:

Delivery:
.

!.I··....... ~__.__ __ _._ .. ._ _ ~._._ ._~_~ __ __ _ _ _.. ~ _.._.__i . ..__ ~ __ .~.~ . __ .~ .. ..__ __\_. .__._.._.. _..__..__

, X I

'I;
'i~
liE
 :~source bank

People
11
Negotiating: dealing with problems
I1
11 e Complete the conversation with words from the box.

problem think enough need could sorry

11
Lena We can't finish the project by Friday. There isn't ..... HJ.i?lJgh........1 time.
Rani I'm 2 but that's the deadline.
Lena Then we .3 to ask Patrick to help.
Rani The 4 is Patrick is on holiday this week.
Lena We 5 work late tonight and tomorrow. Is that possible?
Rani OK, 1'1I 6 about it. I'll get back to you.

o Work in pairs. Student A is a project manager and student B is the project director.
The project manager explains to the project director why he or she needs a new
office.

Project director I understand you want a new office.

Project manager Yes, I share an office with the designer and my assistant ...

Project manager Project director

~, You share an office with the designer and your There is only one empty office available in the
assistant. Try to persuade the director to give you department. Try to persuade the project manager to
your own office. share an office with the assistant.
.. The office is too small. There isn't enough space .. The empty office is big enough for two people.
for three peo pie. • It is in a quiet location.
.. The office is in a noisy location. .. All the other project managers share their offices
.. The designer and your assistant work together on with an assistant.
a lot of projects. .. The designer needs a larger office.
1_""" .. ~o.urd~;~is~a~t makes a lot ~f telephone calls and i
i~llsl':~tor_::uto~O::__j_____. ~ •

lI ~

\
\
t

© Pearson Educa~;on Limited 2004 ~

 Resource bank j

Markets

Participating in discussions
I
\\

o Write the sentences 1 to 8 under the correct heading.

Agreeing Disagreeing ASKing for opinions Making suggestions

I I .

f don't know about that

1 I don't know about that.

2 What do you think?
3 How about increasing the budget?
4 I agree; the sales figures are very good.
s I'm afraid I don't agree.
6 Let's launch the product in June.
7 You're right. I like that idea.
8 How do you fee! about this, Karin?

o Work in groups of four. Role play this situation. You are directors. Look at the list.
Discuss which three benefits to offer key employees in your company.

Benefits
• A seven-day company conference in Fiji
• A bonus (10% of employees' salary)
• A new company car
• Free health insurance for employees' families
• Low cost holidays (company apartments in Italy)
• Corporate entertainment (free tickets to the opera, theatre and concerts)
• Financial help with housing costs
• Free private education for employees' children

\
\ ,
 Resource bank j
I ~'.~
'"j;t Markets

~ ,-"
Participating in discussions
I
\\

o Write the sentences 1 to 8 under the correct heading.

Agreeing Disagreeing Asking for opinions Making suggestions

I
~J {don't know about that.

tJ11
\

fj}
i_~
-J
i~ 1

2
I don't know about that.
What do you think?
How about increasing the budget?
.~~
3
4 I agree; the sales figures are very good.
5 I'm afraid I don't agree.
6 Let's launch the product in June.
IL
....
i~
-' 7 You're right. I like that idea.
8 How do you feel about this, Karin?

o Work in groups of four. Role play this situation. You are directors. Look at the list.
Discuss which three benefits to offer key employees in your company.
f Benefits
.. A seven-day company conference in Fiji

tl ..
..
A bonus (10% of employees' salary)
A new company car

'f~
.. Free health insurance for employees' families
• Low cost holidays (company apartments in Italy)
.. Corporate entertainment (free tickets to the opera, theatre and concerts)
• Financial help with housing costs
It Free private education for employees' children

\
\
t

_ © Pearson Educa:ior ~'~"2j :004

 !l :- 'ce bank

,~~ Companies
,

Starting a presentation
I; .

'
11 o Alicia Valdez is giving a presentation about the Seado School of Business. Put
the phrases in the correct order to make a short introduction to her presentation.

a) I'm the commercial director of the Seado School of Business. 0

b) The school is based in Santiago. 0
c) Hello, everyone. I'm Alicia Valdez. DJ
I d) And we have 1,200 students and 430 employees. 0
e) I'd like to talk about our business schooL 0
il
' I

o Work in pairs. Use the information below to prepare a short introduction to a

presentation about a business school. Then present the introduction to each
other. Listen to your partner's presentation and complete the checklist.

I Student A Student B
The Central School of Business The City Business School
You You
I1 Frankie Moore .. Chris Vandorp
Director of Studies '" Business Consultant

11; 3usiness school Business school

Based in Sydney, Australia It Based in Amsterdam, the Netherlands
500 students, 175 employees .. 950 students, 400 staff
11 The school is building a new library and .. The school is building a new language centre.
multimedia centre.

I1
Checklist A Checklist B
Tick the correct information from your partner's Tick the correct information from your partner's
I .J resentation. presentation .
Position 1 Position
a) Business Consultant a) Director of Science
b) Business Director b) Director of Studies
:2 Country 2 Country
a) Hungary b) the Netherlands a) Australia b) Austria
3 Number of students 3 Number of students
a) 550 b) 950 a) 300 b) 500
.., Current project 4 Current project
a) Building a new library a) Building a new library and multi~edia cen~:e
b) Building,a new language centre b) Building a new language centre r
I
--- --_ _.. _ _._-_._-_ _ _ _ _.. 1 .. __ .. _
_.~ _ -_ _ -._.- .. _ __ .. __ -_ .. _ _ ~
-----~

11'
I,
© Pearson Education Limited 2004
-------_._----.------~-
• • • "

-----
.' •
...
-~-=-.;;;;;..--
 Resource bank I

The\Neb
I~
Making arrangements
I
\\

I~ o Write the sentences 1 to 8 under the correct heading.

Asking Agreeing Declining

Is 4 p.m. Ok for you?

I~
1 Is 4 p.m. OK for you?
2 What time is good for you?
3 I'm afraid I can't make Thursday.
4 I can make Tuesday morning.
S I can do Friday afternoon.
6 I'm sorry, I can't do Monday.
7 How about 10 a.m.?
8 What time suits you?

I..'
i~'
o Work in pairs. Use the diaries to role play this situation. Student A telephones
student B to arrange a meeting for next week. The meeting will last 1 1/ 2 hours and
will be at student B's office.
i~ A Hello. It's ... here. Let's meet one day next week. What day is good for you?
G Student B needs to change the day or time of the meeting. Telephone student A.
Apologise and rearrange the appointment.

B Hello. It's ... here. Sorry, but I need to change the time of our meeting ...
·;'~------T--------
I SMtounddeanyt A17'Sthdiary ;,: , Student B's diary
10-11:30 a.m. Visit head office Monday 17th 2-3:30 p.m. Finish report

I
'~, 1-5 p.m. Budget meeting Tuesday 18th 9-11:30 a.m. Dentist
Tuesday 18th 12 p.m.-3 p.m. Lunch and meeting 2-5 p.m. Meet IT Manager
with customer
Wednesday 19th 9-10:3° a.m. Buy new compa,,',-:,,-
Wednesday 19th Conference 8 a.m.-6 p.m.
Thursday 20th 10 a.m.-4:30 p.m. Trade f2ir
Thursday 20th 11-11:45 a.m. Meet Financial Director
1
1 i Friday 21st 11:30 a.m.-l:30 p.m. Lunch mee:,:"g
Ij Friday 21St 4 p.m. Fly to Boston i: \

,~ _ _ _ .l _ \..__ .
!~ ~ ~ ~
©fu

IIDjjUWlM"1P'm'I
'I © Pearson Education Limited 2024
L1 57
 ~esource bank
~'
Cultures
I~ Identifying problems and agreeing action

o Match the sentences 1 to 4 to the problems a) to d).

1 She's got a lot of difficult clients. a) She's got too much work.
2 Her job isn't interesting. b) She doesn't like working in 52[250.
3 She wants to move to another c) Her work is very challenging.
department. d) She's bored.
4 She works every weekend. (
o Work in groups of four. Read Martin Darwin's performance review. Make a list of
the problems. Then have a meeting to discuss possible solutions and find the two (
most important actions to take.

(
Performance Review Summary
Name: Martin Darwin (
Department: Telephone sales
Salary: €26,ooo plus performance bonus

" Martin is the best salesperson in the telephone sales department.

" He is bored in his job and wants a new challenge. (
" He prefers meeting customers face-to·face.
" He doesn't like being in the office all day.
.. He has asked his boss for a salary increase.
(
" He wants to move into a management position.
.. He doesn't get on with his colleagues. {
.. He doesn't enjoy working in a team.
.. He has no experience as a manager.
(

id ~~
11 15 8 1
© Pearson Educat':'.-:O: -::
 Resource bank I

Jobs

~rj I nterview skills

-,,,,
.,~~
j

o
'It Put the words in the questions in the right order to make interview quest'c-s.

1 What learn you from your las! job did? What did you ream frem >:.0-
2 What you good are at?

If 3
4
What want you in do the future do to?
What your free time do in do you?

!t
I11""
tT:')
5 What in last job your didn't like you?

~ Work in pairs. Student A is a Human Resources Director. Student B is a ca:-,cj:12te.

Role play the interview. The Human Resources Director is interviewing the
candidate for the job of General Manager.

(~ ~~~:~~::::~;C:5-~"::t:r--r::n~;~:t:--- •
Introduce yourself and ask the candidate these Introduce yourself and answer the interview questions.
questions.
CV summary
Interview questions .. Been Assistant General Manager for three years
.. How long / been in / present job? .. Left last job because wanted a challenge
.. Why / leave last job? .. Speak two languages and have computer skills
.. What skills / have? .. Plan to be a good manager and become a director
.. Where / want to be in five years' time? .. Enjoy reading and playing tennis
.. What / do in / free time?
.. Do / have any questions? Preparing for the interview
Ask these questions.
Preparing for the interview .. When / job start?
You can offer: .. How long / annual holiday?

,f ..
..
..
..
job starts next month
annual holiday 25 days
company car after six months
salary $35,000
..
..
Will/company car?
What / salary?

-'©k'i'
;11"" ~--.----------------------.-------------.----.-------.---------- :
..--.-------------.----------- -,---.------.- -----..-- -..--------.-----..--..-.-- -----.----.- --------- ----
~ y
~
1-~

~
J

Il \

!, ~
i.J' I

, ., . © Pearson Education Limited 2004