FREQUENTLY ASKED QUESTIONS 

 
Updated as of May 15, 2018 
 
 
TABLE OF CONTENTS 
 
1. Payment 
2. Teacher Website Navigation 
3. Getting Started 
4. Lesson Materials 
5. After the Lesson 
6. Absent Students 
7. Cancellations 
8. Lesson Scenarios 
9. Complaints 
10. Referrals and Other Incentives 
11. Deactivation 
12. Employment 
13. Miscellaneous Concerns 
14. Support Groups 

 
 
 

 
 Payment 
 
[For Filipino Tutors] 
 
1.) What is the payment scheme? 
Payment to tutors is made via ​BPI only​.  
 
Tutors will have to apply for a payroll account or open a savings account. (A Family Savings 
account number starts with a 5, 6, or 7, and is ​not​accepted.) Existing payroll/savings accounts 
are accepted​, provided that the account is under the tutor’s name.  
 
The requirements for opening a BPI account are as follows: 
● 1 1x1 ID picture 
● At least two of these ​enumerated IDs 
● A bank endorsement letter obtained from your trainer upon request 
● TIN and SSS number 
● PHP100 (for your ATM card) 
 
2.) Do you accept Easy Saver accounts? 
Unfortunately, no. Easy Saver accounts are not compatible with payroll purposes.  
 
3.) What if I start teaching without a BPI account? 
Payment is then wired to the tutor via M. Lhuillier, which will deduct a PHP200 fee for the 
transfer. On the day of payment, the accounting team will send an email to the tutor, which 
will include the remittance code/number. 
 
For new tutors, the first two weeks’ remittance - if paid via ML - will be free of charge.  
 
4.) How do I submit my details for payment? 
Go to this ​
form​to submit your BPI account number and TIN. This can also be found on your 
activation email. 
 
(Please double check with BPI if your account is compatible with payroll purposes. If payment 
is rejected, then it will automatically be processed via M. Lhuillier.) 
 
If your account number is given ​after ​the cut-off, changes in payment method will be applied 
on the ​next ​payout. 
 
5.) What are the cutoff dates? 
Tutors’ payments are credited twice a month.  

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The cutoff periods are as follows: 
 
a. ​6th to the 20th of the month (Payment is on the last day of the month) 
E.g.:  
Cutoff Period - January 6 0:00 JPT to January 20, 2016 23:30 JPT 
Payment on - January 31, 2016 
 
b. ​21st of the month to the 5th of the following month (Payment is on the 15th of the 
following month) 
E.g.:  
Cutoff Period - January 21 0:00 JPT to February 5, 2016 23:30 JPT 
Payment on - February 15, 2016 
 
If payday falls on a Saturday, Sunday, or holiday, it will then be credited on Friday or the last 
working day before it is to be released. 
 
6.) How do I update my BPI details?  
You can do so through the BPI smartphone/mobile application (available for iOS and Android) 
under the ​ Account Maintenance​tab. Your account is accessible through an internet browser 
via ​www.bpiexpressonline.com​.  
 
Another option is to download and fill out their ​form​to be submitted to a nearby branch. For 
further assistance, you may call BPI’s 24/7 hotline. 89-100 for Metro Manila; 1-800-188-89100 
for domestic toll-free calls (available to PLDT subscribers), to inquire or request for any 
updates on your BPI account. 
 
7.) I don’t have a TIN yet. How do I apply for one? 
The company is not entitled to apply for the TIN of tutors as tutors are not employees of the 
company. You may go to any BIR branch and get TIN as a self-employed worker or as an 
independent contractor. You can download BIR forms from their website. Kindly fill out ​Form 
1901​, and ​not ​1902, as tutors are not employees, but independent contractors.  
 
See ​here​and ​here​for more details. Please check ​these​​documents​as well for more 
information about your TIN and tax-related concerns. 
 
8.) Does the company process our ITR? 
Since tutors are independent contractors, it is up to them to do the processing. Tutors, 
however, can request for the BIR Form 2307 (aka. Certificate of Creditable Tax Withheld At 
Source) from the accounting office as an attachment to your ITR.  
 
Click ​here​to request for Form 2307. See ​here​for more information on filing taxes as self 
employed/professional. 
 

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9.) I’d like to request a print-out of my payslip.  
Should you be in need of a physical copy of your payslip, you may send a request to the 
accounting team via email (​accounting.finance@bibo.com.ph​) or Skype (accountingteam03). 
 
10.) Why do I have deductions in my payslip? 
There are possible reasons such as:  
● Cancellation Penalty 
● Withholding Tax  
● Deduction Adjustments 
● M. Lhuillier Service Charge  
 
11.) I have already started teaching, so why is my payment page still empty?  
The payment page is only updated twice a month; It’s updated 3-5 days before the payout 
date.   
 
12.) Why is there an 8% tax deduction even though we’re home-based tutors? 
The company is required ​by law​to deduct 8% from your payment as an independent 
contractor and to remit this to BIR. As per the tax code, individuals who render work requiring 
intellectual processes are classified as professionals. Please look at ​this guideline​for more 
details.  
 
 
 
[For International Tutors] 
 
1.) How do I get paid? 
Payment is made via Paypal. Tutors are advised to open a Paypal account. Once available, they 
should fill out ​this form​before the end of the current cutoff (10th day of a month) in order 
for your payment to be included in that month’s payout. See ​here​for further details. 
 
Failure to submit Paypal details in a timely manner will result in the accumulation of your 
salary. Failure to provide updated Paypal information will result in the usage of old details. 
 
E.g., if you are to receive payment on February 20 (term January 11 - February 10), payment 
details must be sent on or before February 10. 
 
2.) I want to update my Paypal details, where do I send the data? 
You may send an email for updating of details to ​accounting.finance@bibo.com.ph​. Kindly 
note the deadline, which is before end of the current cutoff (JPT), in order for your payment 
to be included in that month’s payout. Also include the correct format for subject of email 
(tutor’s ID, tutor’s Name, full name). See ​here​for the format and further details. 
 

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Failure to submit updated Paypal details will entail sending payment to the previously 
recorded bank details. 
 
3.) How much does it cost to transfer money via Paypal?  
Paypal transfer sending charges are shouldered by the company. However, there may be 
additional money withdrawal charges which you have to shoulder.  
 
4.) When are tutors paid? 
Payments are initiated until the 20th of every month. The service period covered is from the 
11th to the 10th of the following month in JP time. 
 
5. ) Why do I have a lot of deductions in my salary? 
This may be due to lesson cancellation penalties. The breakdown is provided in your payslip. 
For further inquiries, you can reach our accounting team via ​accounting.finance@bibo.com.ph 
(email) or accountingteam03 (Skype). 
 
6.) How is my cancellation penalty calculated? 
For “with notice” cancellations, if you have less than 4% cancellation rate within one month, 
the fee will be $0.60 per cancellation (just as before). 
 
Any class cancelled over the 4% threshold will come at a fee of $1.80. 
 
For “without notice” cancellations, if you have less than 1% cancellation rate within one 
month, fee will be $1 per class. 
 
Any class cancelled without notice over the threshold will come at a fee of $3. The calculation 
for the cancellation rate is as follows (remember to use the PEMDAS order of operations 
when computing):  
 
[Cancelled slots / (Booked Slots + Cancelled Slots)] x 100 
 
7.) I have already started conducting classes but why is my payment page still showing 
“0”? 
Payment page is only updated once a month. A few days before payment date, it will show 
your expected payment for that cut-off. 
 
8.) My payment page shows an amount but I have not received my payment yet or any 
emails of payment initiation. 
There may be two factors why your payment has not yet been initiated. 
 
Please note that we hold payment less than $50 in a payment term. This is because our third 
party in this transaction would automatically reject payments below $50. The amount will be 
accumulated and disbursed once you have a minimum of $50 in a payment term. 

4 
 
You may have sent your email containing bank details after the deadline. Because of this, we 
will process your payment on the next payout. 
 
 
Anatomy of your payslip [For both PH & Int’l tutors] 
 
Payment/Bonuses  
1. Lesson Fee 
Your basic earnings from conducted lessons 
 
2. Incentive (Booked slots)   
● Filipino tutors: 
○ PHP500 for at least 100 booked slots 
○ Another PHP500 for no cancellations and conducted at least 100 lessons  
● International tutors 
○ Amount varies per rate of tutors 
○ Given if at least 160 lessons were conducted 
○ >320 conducted classes incentive for $1.4 
 
3. New Teacher Incentive 
A one-time incentive offered to newly activated teachers, this incentive calculates slots 
(at least 200) opened in the first 30 days from activation. Formula is as follows: 
(Opened Slots x 0.6 - Booked Slots - Cancelled Slots) x Teacher Rate  
 
4. Part-time Payment / Adjustments   
● Part-timer payments for tutors 
● Payable from previous payouts or adjustments from cancelled to done classes 
○ Lesson note adjustments (from previous cut off/s) 
○ Cancellation adjustment (from previous cut off/s) 
○ Service fee adjustment (from previous cut off/s) 
 
5. Referral / Special Incentives  
● Referral incentives 
● Sunday incentives (lotto and slot incentives) 
● Special incentive 
 
6. Materials Tag 
For specific circumstances, such as passing Let’s Go training. See Office Announcements 
for more details.  
 
Deductions/Penalties  
7. Cancellation Penalty 

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 Deductions for cancelled lessons (whether With or Without Notice) 
 
8. Lesson Notes Penalty  
Deductions for lesson notes that were not sent at all, or were submitted past the 24-hour 
deadline  
 
9. Expanded Withholding Tax 
8% withholding tax 
 
10. Deduction Adjustments 
● Lesson note/cancellation adjustments from previous payout  
● TIN applications/retrieval  
 
11. MLhuillier Service Charge 
Deductions for using M. Lhuillier’s cash transfer service  
 
⏫ Back To Top 
 

Tutor Website Navigation  

 
 
Top Navigation Bar 
 
1.) DMM Eikaiwa  
Takes you to the DMM Eikaiwa home page. 
 
2.) BIBO Materials 
Takes you to the tutor’s materials page. (For tutor use only.) 
 
3.) ENGOO Materials 
Takes you to the tutor’s materials page for Engoo students. (For tutor use only.)  
Located on the upper left column is a list of materials pages for various Engoo countries.  
 
4.) Announcements  
Important updates are posted here. The nature of the announcements can range from new 
teaching materials to teaching tips to admin job openings. It is the tutor’s responsibility to 
stay abreast of the latest events and follow the latest changes in the lesson flow. Ignorance is 
not a valid excuse.  
 
5.) Teacher’s Backpack 

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The repository of all lesson-related information, this is where new tutors invest a bulk of their 
time learning more about the ins and outs of their new job. It contains a wealth of guides and 
tutorial videos, and can be directly accessed via this ​link​.  
 
6.) Bibo FAQs 
What you’re reading right now. The FAQ - as the name implies - was created to answer 
oft-inquired questions of tutors. The information provided herein is regularly updated.  
 
Please read everything ​thoroughly ​(FAQs, Teacher’s Backpack, and Announcements) before 
directing questions at Teacher Support, as we highly value self-reliance in tutors, and admin 
staff may not be able to attend to your queries in a timely manner.  
 
7.) Bibo Help 
Addresses common questions and concerns about navigating the page through 12 interactive 
tutorials. 
 
There is also an option here to retake the (15-minute long) startup tutorial guide as many 
times as you want. (You are encouraged to do so until you are familiar with the site.) 
 
8.) Unsubmitted Lesson Notes counter 
The numeral represents the number of lesson notes that you have yet to submit (only counts 
the amount from the last seven days).  
 
 
 
Side Navigation Bar 
 
9.) Schedule Today/Week 
Shows you your schedule of the day/week. It is also color-coded for your convenience. There is 
a guide at the bottom to show you what the colors symbolize. See ​here​for a legend of the 
buttons/statuses.  
 
10.) Schedule Edit 
Click here to start opening slots. Each square represents a time slot. Simply tick off the ones 
you wish to open, then submit your proposed schedule by clicking on the “Update Status” 
button at the bottom of the schedule.  
 
 
 
11.) Lesson Status 
Essentially shows you if there are still unfinished lesson notes or lessons you’ve cancelled. 
Make it a habit to check this tab before calling it a day.  
 

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12.) Payment 
A list of all the tutor’s payslips to date. Click on the date to see the breakdown of the 
corresponding payslip. It is updated 3-5 days before payday.  
 
13.) Edit Timezone 
To edit the timezone on which the clock and schedule of the tutor’s page is based. PH 
timezone is GMT +8 (shared with Hong Kong and Taipei), while JP timezone is GMT +9.  
 
14.) Slot Counter 
This is a function that enables you to count the number of slots opened, booked, and 
cancelled within a selected timeframe (date and time adjustable).  
 
15.) Cancellation Data 
Lists down your cancelled lessons within a selected (adjustable) timeframe. 
 
16.) Sent Email Dispute 
Sends OS a message to ​dispute​the nature of your cancelled lesson/s (within 24 hours of 
cancellation time). 
 
⏫ Back To Top 
 

Getting Started 
 
 
1.) What are the system requirements for my computer? 
We recommend tutors to have computers (i.e., desktop or laptop computers) with the 
following specifications to ensure smooth lessons free of technical hiccups: 
 
● At least 2 GB RAM (4-8 GB recommended) 
● At least dual-core processor (quad-core recommended)  
● Windows 7 or above (Windows 8/10 recommended)  
● 3 MBps connection (5 MBps recommended; WiFi ​not allowed​) 
● Webcam with at least 720p resolution 
● Smartphones and tablets are ​not allowed  
 
Headsets 
● With noise cancellation feature  
● Attached microphone  
● Tutors are encouraged to keep a spare headset on hand  
● Avoid cheap/Chinese headsets (e.g., CD-R King)   

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 ● Avoid using ​Logitech H150​as it is known for quality issues. 
 
Recommended models:  
● Plantronics Audio 655 USB 
● Logitech H390 USB 
 
The higher the specs, the higher the quality of your call.  
 
(If you are using a mechanical keyboard, avoid using “clicky” ones like Kailh or Cherry MX 
Blue/Green/White switches. We recommend using quieter or linear ones like MX Red, Black, 
or Brown switches instead.) 
 
2.) What programs should I have installed? 
Teachers should have at least: 
● Skype (please use your assigned official teaching account, and do not change the 
password assigned to you) 
● Skype recorder 
● Web browser (please use only Google Chrome for your classes) 
● Antivirus  
 
3.) How to do I set up my Skype account? 
1. Change your display name from Tutor <ID number> to your registered tutor name. 
2. Download your display picture from your teaching profile and upload it to your Skype 
account. 
3. Add teacher support groups to your contacts list. (Go to ​Support Groups section​for 
their contact information.) 
 
4.) What Skype version should I use? 
In light of ​recent developments​, kindly update to the latest version of Skype. Version 7.25 is 
no longer supported. 
 
Please remember that using your personal account for teaching is strictly prohibited.  
 
For other concerns about Skype (like how to use screen sharing), see ​here​for a general guide. 
 
5.) Pre-Lesson Checklist  
Before you start teaching, ensure that your hardware is adequate and surroundings conducive 
for teaching, lest you get a quality complaint. Click ​here​to see the checklist again.  
 
 
6.) Ready Button & Desktop Notifications  
The Ready button is the tutor’s way of notifying admin that they are aware that they have a 
class and that they are preparing for it. Access the Ready button by clicking on the class 

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button on your schedule (“Open” or “Ready”). Click on the Ready button ​35 to 11 minutes 
before the class starts. ​Failure to click on the ready button will result in the cancellation of the 
respective class, as well as any following consecutive slots.  
 
Open and Reserve classes both have clickable Ready buttons. Each class has its respective 
Ready buttons. Click ​here​for more details. 
 
To ensure that you do not forget, kindly activate desktop notifications for the Ready button 
by clicking on the red button at the bottom-right corner of the tutor’s page. See ​here​for 
more details.  
 
7.) The desktop notification function isn’t working.  
1. First, make sure that you are using Google Chrome.  
2. Go to the settings and log in to your account. Create a profile if you do not have a 
Google account yet. (Do not do this in ​incognito ​mode.) 
3. Afterwards, log into the tutor’s page again and activate the desktop notifications. 
4. Clear your cookies/cache.  
5. See ​here​for more details. 
 
8.) What is a subclass? 
The ​subclass option​(substitute class) is an alternative for the student, should their regular 
tutor be unavailable. The rate and contents of a subclass are no different from a regular 
lesson.  
 
To make yourself available for a subclass, tick the subclass option as you are clicking the 
Ready button for an open slot. Keep in mind that you are setting yourself up for a lesson on 
short notice. You can uncheck the subclass option no later than 15 minutes before the lesson. 
 

 
 
9.) What is the latest time students can reserve a slot?  
15 minutes before the class time at the latest. (5 minutes before the class time if it is a 
subclass.) 
 
 
10.) What is the latest time students can cancel a lesson? 
Students can cancel a class with you as late as 11 minutes before the start time.  
 
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11.) How long is each class again? 
Each class is 25 minutes in duration. A tutor can conduct a maximum of 2 classes per hour. For 
back-to-back sessions (i.e., same student, consecutive slots), ask the student if they prefer 
having a 5-minute break in between or a 50-minute continuous class. 
 
Reminder: Always keep your Skype status as “Online” before and during the conducting of 
lessons.  
 
⏫ Back To Top 
 

Lesson Materials 
 
 
1.) Original Materials 
These are materials developed in-house and are freely accessible through the materials 
pages. Tutors are encouraged to read and review when they have time. Familiarity with the 
materials will make for smoother lessons conducted.  
 
2.) Tie-Up Materials 
Tie-up materials are materials that were originally books or other media, used as materials. 
These are mainly converted into PDF files. Tie-up materials must be requested by students 
upon booking a tutor. You can access tie-up materials from student’s request by clicking on 
“Show PDF file”.  
 
Since students have specific requests in class, we urge you to prepare in advance. Recognize 
what "tie-up" materials are since these materials often do not offer tutor's copies.  
 
We have teaching guidelines and tutorial videos on how lesson materials should be conducted 
so try locate them in Tutor’s Copy and in the Teacher's Backpack 
 
Most popular (DMM) tie-up materials thus far are : 
● Shunkan Eisakubun (Dondon, Surasura, Okawari, Okawari Surasura, and Ponpon) 
● Practical Business English (PBE) 
● Sophisticated English Expressions (SEE) 
● Vardaman (Collection of the casual phrases by Professor Vardaman) 
● Vancouver Manga 
● Side by Side 
● Explaining Japan in Easy English 
 

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It is imperative that tutors are familiar with our materials, including special materials, so that 
they’ll be prepared for whatever the student requests. See ​here​for a basic guide on using 
tie-up materials.  
 
Since tie-up materials are created by third parties, they are copyrighted and thus cannot be 
opened anytime you wish. You can review them ​here​and furthermore in the links below: 
 
Shunkan Eisakubun 
Shunkan Eisakubun Ponpon  
Practical Business English (PBE)  
Sophisticated English Expressions (SEE)  
Vardaman​(Collection of the casual phrases by Professor Vardaman) 
Vancouver Manga  
Side by Side  
Explaining Japan in Easy English  
Basic English Grammar 
 
 
 
The tutor’s copies for the following Korean tie-up materials can be found ​here​. 
 
These tie-up materials can be conducted by all tutors: 
General, International, & Practical Business  
English Conversation Training​- Verb, Patterns, and Situation drills   
Beginner Business Communication   
Beginner School Conversation  
Elementary Reading​- Art, Math, and People  
 
These tie-up materials can only be conducted by tutors ​with the respective materials tags on 
their profiles​: 
TOEFL iBT Speaking Basic/Advanced 
OPIc Test 
Job Interview Practice  
Let’s Go  
 
Reminder: Only DMM Eikaiwa and Engoo Korea students can request for tie-up materials.  
 
 
 
 
3.) Free Conversation 

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Students frequently opt for this in order to exercise their fluency. We suggest preparing at 
least three topics to discuss to avoid letting the discussion stagnate on just one topic. Pay 
attention to the student’s introduction to have some idea on topics to talk about.  
 
Regardless of your student’s country, avoid sexual, political, and religious topics. 
 
Here are some suggested resources for free conversation topics: 
http://www.esldiscussions.com/ 
http://iteslj.org/questions/  
http://www.eslconversationquestions.com/english-conversation-questions/topics/ 
 
4.) What are the differences between the Student's Copy and the Tutor's Copy? 
The Student’s Copy is, of course, meant for the student’s use. This is what your student will be 
using during lessons.  
 
The Tutor’s Copy is what you will be using during the lessons. This contains answers to 
comprehension questions and additional instructions for the tutor. ​Do not share this with 
your students. 
 
For DMM/​Japanese​students, use ​this link​for their materials. 
For Engoo (i.e., ​non-Japanese​students), see t​his page​. Check the left side of the webpage and 
share the link relevant to the student’s country for consultation.  
 
As the tutor, you will be using ​this link​for the tutor’s materials if your student is Japanese, 
this​if your student is non-Japanese.  
 
5.) Why are some of the lesson categories on the Tutor’s Materials Page highlighted in 
red? 
These materials are special wherein a tag is required to teach with those materials. (E.g., only 
tutors with a Let’s Go tag can conduct lessons using the Let’s Go material.)  
 
In the off chance that you get booked for such a class but do not have a tag yet, apologize to 
the student and explain that you are not able to use that material. Ask them to pick another 
lesson material instead and proceed from there.  
 
6.) I can't access the tutor materials (​bibomaterials.com​). It says that my password is not 
working! 
The username and password given in the activation email is for the tutor’s page, ​not​the 
tutor’s materials page.  
 
These are the actual login details for the Bibo Materials page (​DO NOT SHARE THIS WITH 
STUDENTS​): 
Username: bibotutor 

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 Password: bibounlock  
 
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After the Lesson 

 
 
1.) Post-Lesson Checklist/Lesson Notes 
You have one minute after the call ends to finish the farewell message. It only needs to be 
around two sentences long, and will just take a good typist around ten seconds to finish. 
Finish this quickly before working on your lesson notes. 
 
2.) How long do I have to submit the lesson notes? 
You have ​24 hours​after the lesson to submit the lesson notes. We strongly suggest finishing 
the lesson notes right after the lesson proper - ​finished classes without completed lesson notes 
will not be paid​.  
 
3.) What does a lesson note contain? 
A. Message to the student - Essentially a written version of the tutor’s verbal feedback, 
this is directly addressed to the student. Tutors are advised to stick to the same format 
as the verbal feedback (commendations > areas of improvement > tips). Avoid making 
this too terse. Your student would appreciate it if you add more details and helpful 
tips. 
B. Sentences - Sentences the tutor corrected; can also be example sentences. Give at 
least three.  
C. Words - New words learned and taught, advanced words particularly significant during 
the lesson. Give at least three. (Click on “add word” before writing a new entry. Do not 
put ​all ​the words in the ​same ​
field.)  
D. Tutoring notes - Information for the other tutors. To include the student’s level and 
material used during the class. May contain important remarks if needed. This is also 
where tutors make incident reports (see next section for more details).  
 
Please be sure to follow the format as shown in the picture below: 
 

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⏫ Back To Top 
 
 

Absent Students 
 
 
1.) Guidelines 
Each call attempt should last 30 seconds. If a student is not answering your call, end the call 
and try again in three-minute intervals. Once you reach the 15th minute (the 6th attempt), 
you may tag the now-absent student as “No Show”.  

Class is @ 5:00 - 5:25  Class is @ 5:30 - 5:55 

Call 5:00  Call 5:30 

Call 5:03  Call 5:33 

Call 5:06  Call 5:36 

Call 5:09  Call 5:39 

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 Call 5:12  Call 5:42 

Call 5:15  Call 5:45 

 
2.) Procedure 
To tag the student as “No Show”, follow these steps:  
1. Refresh the page after the 15th minute before doing anything else. The No Show box 
may not register or even be clickable if the page is not refreshed. 
2. Click on the No Show box at the bottom of the lesson notes. (Take note that you only 
have until the end of the respective lesson time to do this!)  
3. Take a screenshot of the call log (make sure that the student’s Skype ID is also visible 
in the screenshot) and upload it to ​snag.gy​, and post the link in the Call Log field. (See 
here​for a step-by-step guide on documenting call logs.) 
4. Run Speedtest (preferably before your second call attempt) and paste the resulting 
web link (not an image link) in the Speedtest field.  
5. See ​here​for further guidelines on running Speedtest.   
 
Acceptable “No Show” scenarios: 
● If the student sends a message before the class that they will be absent 
● If any of the following teams (Customer Support, Operation Support, Teacher Support, 
or Quality Management Department) sends you a message that the student will be 
absent 
● The student accepts your call, but due to Skype problems or internet connection 
problems which are not on the tutor's side, the class was conducted for less than 15 
minutes. 
● (If the student keeps trying to connect despite the issues you are having, please keep 
doing so until the end of the class. Although you are still trying to connect, you can tag 
a No Show after 15 minutes) 
● For other cases, please message TS or OS to verify if the class can be tagged as No 
Show. 
 
Take note that tagging conducted classes as “No Show” in order to avoid being rated by the 
student is a ​violation​, and will result in the ​immediate termination​of the tutor. 
 
3.) Will I still be paid even when the student is absent? 
Yes. No Show classes will still be paid in full. 
 
4.) I didn’t tick the No Show box on time. What happens now? 
This happens when the lesson time has passed and you still haven’t completed the short 
procedure. In this case do the following:  
1. Report the absence in the tutoring notes. 
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 2. Submit the Speedtest result and screenshot of the call log.  
3. Write a short message to the student using this format:  
I am sorry you missed today’s lesson, <student>-san. I hope everything is fine. I am 
looking forward to meeting you soon. Until then, take care! :)  
4. Write “none” or “nothing” for the words and sentences.  
5. Failure to tag the class as “No Show” (i.e., submitting it as a regular lesson note) gives 
the student the option of rating your class, so please avoid such a scenario from 
happening and be prompt in following the No Show procedure.  
 
The status will then appear as “Completed” on your schedule, as opposed to “No Show”. The 
lesson will still be paid.  
 
5.) The student called me after the 15th minute. Do I have to answer? 
Do not answer the call. Tag the lesson as No Show following the procedures mentioned in #2 
to avoid getting rated for an unconducted lesson.  
 
If the student answers or calls you​before ​the 15th minute, they are merely ​late​. Conduct the 
lesson with them like normal, but still conclude it at the designated time (i.e., the 25th 
minute).  
 
Remember to take a screenshot of the call log and note the tardiness on the tutoring notes.  
 
6.) How do I make an incident report? 
When the student is absent or the call is disconnected (or any other events out of the 
ordinary, especially ones that affect the quality of the lesson), record this in detail on the 
tutoring notes. Make your report complete and do not skimp on the details. Please follow the 
format shown below: 
 
Issue: 
Call log: 
Speedtest Result: 
Summary report: 
 
E.g.: 
Issue: Lesson got disconnected  
Call log: http://snag.gy/GGhUU.jpg 
Speedtest Result: http://www.speedtest.net/my-result/4984476949 
Summary report: Class ended suddenly after 15 minutes. My internet connection got 
cut off in the middle of our lesson. I just got my connection back. 
 
 
See ​here​for more information on the No Show procedures.  
 

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Cancellations 
 
 
1.) How do I cancel an open slot? 
You can only cancel a slot that is already booked/reserved. For slots that are simply open, go 
to the “Schedule Edit” tab and un-check/un-open it, provided this is done at least 31 minutes 
before the time slot. If it’s any later (e.g., 30 minutes), you will simply have to wait.  
 
2.) How do I cancel an upcoming lesson? 
There are two methods.  
 
One is to click on the Cancellation Button found on the Lesson Information Page. When 
clicked, a pop-up window will appear wherein you select the reason for the cancellation. The 
button disappears after 11 minutes before the lesson time.  
 
Click ​here​for more information on the self-cancellation (and auto-cancellation) feature. 
Please be advised that abuse of the self-cancellation feature (or numerous cancellations in 
general) may result in a locked schedule.  
 
The other method is to message Operation Support. Do so no later than 11 minutes before 
the class. State your tutor name and ID, the reason for the cancellation, and the time of the 
class/es you wish to cancel (time should be in JPT, even for non-Japanese students).  
 
(For technical/connection issues, message OS as soon as possible.) 
Follow this format or OS will not process your request: 
 
<Tutor’s Name and ID> 
<Lesson Date and Time (JPT)> 
<Reason for Cancellation> 
 
E.g.: 
Hi OS! Kindly cancel my class. 
Tutor’s Name and ID: Nami (c1234) 
Lesson Date and Time (Japan Time): June 29, 2016 / 20:00 JT  
Reason: Power Outage 
 
OS contact info is as follows: 
 

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 SMS 
Philippines: +639176292426 
International: +381642672031 
 
Viber 
+639176292426 
 
Skype 
International 
Teams 1-5: live:bibo.os.foreign1 
Teams 6-9: live:bibo.os.foreign002 
Teams 10,11, Rookie, and QMD/No Teams: live:bibo.os.foreign3 
Philippines 
Manila: bibo.os.manila1 
Cebu: bibo.os.cebu 
Davao: bibo.os.davao 
Other Philippine Areas: bibo.os.otherphil  
 
3.) Why did I get a notification that my lesson was cancelled even though I haven’t 
cancelled it? 
If the tutor does not click the Ready button by the 10th minute before the lesson, the system 
automatically cancels the lesson.  
 
4.) How much is my penalty? 
Filipino Tutors: 
Initially, a cancellation made under the proper procedure (“with notice”) will cost you a PHP20 
deduction for each class cancelled. Each cancellation without notice will cost you twice your 
class rate.  
 
The deductions will increase, however, to your teaching rate (thrice your rate for “without 
notice”) if you exceed 5 cancellations in the same cutoff. (See ​Step-Up Cancellation 
Guidelines​ .) 
 
International Tutors: 
● If you have less than 4% “with notice” cancellation rate in the cut off, the penalty for 
each cancelled class is $0.60. 
● Any class cancelled over the 4% threshold will cost you $1.8. 
● If you have less than 1% without notice cancellation rate in the cut off, the penalty for 
each cancelled class is $1. 
● Any class cancelled over the 1% threshold will cost $3. 
 
 
 

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5.) What’s Step-Up Cancellation?  
Penalties for cancelled lessons are not static. They increase in severity depending on the 
number of offenses. See ​here​for more details.  
 
Only cancel if there is a legitimate emergency.​​Cancellations will reflect poorly on you and 
affect your standing. It may cause you to lose students, as cancellations will be visible on your 
schedule. ​Your cancellation rate is inversely proportional to your booking rate​, so cancel at your 
own risk.  
 
6.) What is the minimum time for cancelling a lesson? 
No later than 11 minutes before the respective class. Cancellations done any later will be 
counted as “without notice”, which will net a heavier penalty. Again, for technical or 
connection difficulties, message OS as soon as you can.  
 
7.) If circumstances beyond my control (​force majeure​) bar me from conducting lessons, 
do I still get sanctioned? 
For natural disasters and service interruption (internet, electricity, etc.), the cancellation 
penalties ​will not increase​as long as you’ve submitted a report with proof (from VECO, 
MERALCO, etc.) to ​operation.support@bibo.com.ph​within 24 hours after the cancellation.  
 
8.) What types of circumstances are considered ​force majeure​?  
Power outage, acts of God, war, riots, crime, and medical emergencies.  
 
9.) What happens if I miss the first of a series of lessons with the same student? 
All your lessons will be cancelled. And the status of cancellation for the succeeding lessons 
will be the same as the first lesson. 
 
E.g., 
If you have 3 consecutive lessons with Student Kenji and you were not able to attend 
your first class, all 3 lessons will be cancelled.  
 
If the cancellation for the first lesson was with notice, then the other two will be 
cancellations with notice. If the first class was a cancellation without notice then the 
two other lessons will be treated the same way. 
 
10.) How do I send a dispute email? 
For concerns about cancellations or contesting sanctions, tutors can send a dispute email to 
OS. Send it to ​operation.support@bibo.com.ph​within 24 hours from the cancellation time 
(dispute emails sent any later than this are voided).  
 
Please follow the following format for your email to be accommodated:  
 
Title: Nami / m1234, concern about the cancellation 

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 Body: 
● BIBO Tutor name: Nami 
● BIBO ID: m1234 
● Lesson date & time (JP): November 16, 2015, 22:00 JPT 
● Concern: I sent a message to Operation Support to cancel my class 30 minutes 
before it started. Attached is the screenshot of my message as evidence/proof. 
 
Please confirm this. Thank you. 
 
See ​here​for further details. 
 
11.) I made a dispute about my cancellation/s and OS informed me that I was exempted. 
Why am I still penalized? 
You were only exempted from the Step-Up Cancellation guidelines, and not from the penalty 
of your cancellations. The exempted slots are still counted as cancellations - they will just be 
charged PHP20 rather than your lesson rate.  
 
12.) Reminders and tips on cancellations  
● Habitually click the ready button as early as possible.  
● Negligence can and will quickly snowball into huge problems.  
● Remember to refresh the page before and after clicking the Ready button to confirm. 
● Cancelling classes is costly in the long run, particularly in terms of earnings and 
popularity. Haphazard cancellations will affect booking rate. 
● Report technical problems to the OS team right away (such as Skype, audio/video, or 
PC issues, power outage, and internet connection problems), and be as detailed as 
possible. 
● See ​here​for a detailed list of Operation Support tips and guidelines. 
 
⏫​​Back To Top 
 

Lesson Scenarios 
 
 
1.) My connection is acting up.  
If you notice your connection slowing down, run Speedtest to benchmark it. Do not open 
lesson slots if your speed, whether download or upload, is below 0.50 MBps.  
 
If an upcoming slot has already been reserved, you may have to cancel it. Please inform OS 
about this development and send them your Speedtest result. We also suggest upgrading 

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your connection to at least 5 MBps to avoid this scenario from happening. Avoid opening slots 
when bad weather, or anything else that may affect connection speed, is predicted.  
 
Should you encounter connection/technical problems during the class, the call gets 
interrupted, or the student says that the audio/video quality is not good, then you should 
always report the problem in the Tutoring Notes, along with your call log and the Speedtest 
result, and notify OS about the problem as you are experiencing it.  
 
If you happen to be living with other people, it may be possible that their internet usage is 
affecting the bandwidth. It is advisable to have your ​own ​connection for your lessons. If this is 
not possible, the next best thing would be to take turns with the internet so that you’ll have it 
all to yourself while doing your lessons.  
 
Important: 
Never tell the student that you will report the problem, as they will assume that you will 
contact Customer Support for them. Do not promise them transfer tickets or anything related 
to the problem you are experiencing, as that is the company’s decision to make.  
 
To avoid this sort of misunderstanding, simply offer your apologies and ask the student to 
contact CS. Let them handle the issue. 
 
2.) My lesson was disconnected. What shall I do? 
Call the student back ASAP and remember to apologize for the technical issue, whether it’s 
your fault or the student’s. Simply pick up where you left off and continue the class. 
(Remember to take a screenshot of the call log and make an incident report in the Tutoring 
Notes after the lesson.) 
 
3.) My student wants to finish the class early. 
If your student asks to end the class, then deliver your wrap up and feedback promptly. 
(Remember to mention this in the Tutor’s Notes.) Respect their wishes and do not bargain 
with the student for more time or force them to continue.  
 
4.) My student hasn’t accepted my contact request yet/is offline. 
Call the student on time anyway. This should not hinder you from carrying on with your 
scheduled lessons. If they do not answer your call/s, follow the procedure for absent 
students. 
 
5.) There are multiple student results on Skype. Which one do I pick?  
Check the Skype ID on their profile and see if it matches the one on your lesson information 
page, like ​so​. 
 
 
 

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6.) I can’t find my student on Skype. It says that the Skype ID does not exist. 
First, make sure that you copy-pasted the ID (do not just ​type​the ID on the Skype search box). 
If it really cannot be found, inform Operation Support immediately and they will get in touch 
with the student. The student may have registered the wrong Skype ID. 
 
7.) OS could not get in touch with the student/did not give me an alternate Skype ID. 
What do I do now? 
Wait for the student to call you. If they do not, here is what you write in the lesson notes: 
1. Report the incident in the tutoring notes. 
2. Submit the Speedtest result and screenshot of the call log.  
3. Write a short message to the student using this format:  
I am sorry we were not able to have today’s lesson, <student>-san. I hope everything is 
fine. I am looking forward to meeting you soon. Until then, take care! :)  
4. Write “none” or “nothing” for the words and sentences.  
 
8.) My student is insisting on a group lesson. 
Students are not allowed to share accounts. Apologize and firmly explain this to the student. 
The only instance this is allowed is for a child 6 years old and below to be accompanied by a 
parent. If you suspect a student of bringing other parties into the lesson, gather evidence 
such as screenshots and report this to OS and TS.  
 
9.) My student is drunk.  
Avoid looking uncomfortable. Conduct the class slowly and firmly and make sure that 
everything is recorded. Use simpler words and shorter sentences to make it easier for the 
student to follow you. Let the student talk more and avoid dead air. Mention that the student 
had “been drinking before the class” in your tutor’s notes (avoid using the word “drunk”).  
 
10.) My student is making sexual advances. 
Do not respond to their advances. Put the call on mute, turn off your video, and 
record/document everything for your report to TS/OS. Once you have collected the evidence, 
end the call. 
 
11.) My student is rude/verbally abusive.  
Remain calm as getting emotional will cause things to quickly spiral out of control. Do not 
respond in kind, but address the root cause professionally. If the student starts to harass you, 
politely ask them to stop. If they persist, turn off your video and put the call on mute while 
leaving the recorder on. 
 
12.) My student booked back-to-back/consecutive lessons with me. Is there anything I do 
differently?  
It’s the student’s choice. Take a few seconds during the consultation portion to ask them 
whether they would prefer ending the call after the first 25 minutes or to keep going. Take 
note that you still have to write two separate lesson notes.  

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⏫ Back To Top 
 

Complaints 
 
 
1.) Process 
Students can file complaints with Customer Support (CS). This will then be passed to 
Teacher/Rookie Support (TS/RS). TS or RS (depending on the tutor’s status) will ask the tutor 
for a copy of the lesson recording for further investigation. A support staff from your 
respective team will then discuss the complaint and results with you.  
 
The sanctions are as follows: 
Quality Complaints - No sanctions 
Lesson Complaints - First - Fourth Verbal Warning 
- First Written Warning 
- Final Written Warning 
- Termination 
Violation (see Critical Banned List) - Immediate Termination 
 
2.) Critical Banned List 
The Critical Banned List contains things tutors are to avoid doing in their lessons at all costs or 
risk termination. Read ​this list​carefully and be aware of the things to avoid doing in your 
lessons. Again, ignorance is not an excuse.  
 
Note: Terminated tutors are not allowed to reapply.  
 
3.) Skype Recorders 
As mentioned during the orientation, all of your lessons have to be recorded for 
documentation purposes. See ​here​for a list of suggested recorder applications. 
 
4.) Documentation of Lessons  
Tutors are strongly encouraged to document anything amiss or out of the ordinary through 
the use of screenshots and recordings. With ample and concrete evidence, it is easier to 
dispute your case, should you receive a complaint or sanction.  
 
You are encouraged to use and open an account with ​https://snag.gy/​. Users can store images 
in their respective accounts for future use.  
 
⏫ Back To Top 

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Referrals and Other Incentives 

 
 
[For Filipino Tutors] 
 
1.) Booking Rate Incentive Bonus  
New tutors are awarded a bonus for ​ opening​at least 200 lessons within a month from the 
activation date. (May appear as “New Teacher Incentive” in payment page.) 
 
A. Open at least 200 classes in 1 month from the day of activation. 
B. After 1 month, your booking rate will be calculated according to this formula: 
  
(Opened Slots x 0.6 - Booked Slots - Cancelled Slots) x Tutor’s Rate = Actual Incentive  
 
C. If the booking rate is less than 60%, you will be paid as if you have conducted 60% of 
the total actual booked classes.  
D. If the total amount is equal to or less than 0, the bonus will be 0. 
 
2.) Conducted Lessons Incentive 
A PHP500 bonus is given to tutors who conduct at least 100 lessons within one cutoff. (May 
appear as “Incentive (Booked Slots)” in payment page.) 
 
3.) No-Cancellation Bonus  
An additional Php500 bonus is given to tutors who conduct at least 100 lessons AND have no 
cancellations within one cutoff. (May appear as “Incentive (Booked Slots)” in payment page.) 
 
4.) Are these incentives subject to tax? 
Yes. All payments included in a tutor’s fee every cut-off are subject to an 8% withholding tax. 
 
 
 
[For International Tutors] 
 
All tutors will get a bonus pay for conducting​at least 160 lessons per cut-off​. The respective 
bonuses will depend on the tutor’s rate. Please consult your TS staff for more information. 
 
For an updated list on other incentives, kindly message your TS staff.  
 
⏫Back To Top 

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 Deactivation 
 
 
1.) I tried to log in, but I just see a page telling me that I’ve been deactivated. What gives?  
Deactivation occurs after ​90 days of inactivity​(i.e., not conducting lessons). We offer tutors 
flexible schedules, but at the least, teach one class every so often. If your account gets 
deactivated, you will have to attend training again to be cleared for reactivation. Your 
contract is also voided upon deactivation, and you will be required to sign another contract 
upon reactivation.  
 
2.) How do I get reactivated?  
Send your reactivation request to live:refreshers_4 (Skype) or ​refreshers@bibo.com.ph​(email) 
and wait for Teacher Support/Refresher Team to get in touch with you. 
 
3.) How do I avoid getting deactivated? 
Tutors who open at least five slots a day typically never experience a shortage of 
reservations. Lack of bookings is normally a problem for tutors who open slots few and far in 
between. It is a good idea to open plenty of slots and to keep them set and predictable. 
 

 
Good 
 

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Not so good 
 
 
⏫ Back To Top 
 

Employment 
 
 
1.) When do I get regularized? 
Tutors with Bibo are independent contractors. Only administrative staff are employees.  
 
2.) I need a Certificate of Employment. 
Please contact your respective Teacher Support staff and request for a Certificate of 
Independent Contractor (COIC). 
 
3.) There is an error with my contract.  
For errors with details in your contract (name, date, etc.), kindly contact your respective TS 
group. For questions about the contents and legalities of the contract, you may submit them 
to TS who will then forward your concerns to our company lawyer.  
 

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4.) When will I renew my contract? 
Tutor contracts have no expiration date, so there is no need for renewal. Their contracts are in 
effect until they submit a ​letter of resignation​or get ​deactivated​.  
 
⏫ Back To Top 
 

Miscellaneous Concerns 
 
 
1.) Can I teach from another house? 
You can, provided your trainer conducts a system check with you for that location in order for 
it to be a ​pre-approved ​location. If you’ve already been activated and assigned to a Teacher 
Support team, TS will then be conducting the system check.  
 
Teaching outside a pre-approved location is a system-related violation.  
 
2.) Can I teach from an internet cafe?  
No. Since tutors are required to keep a quiet and distraction-free environment, ​conducting 
lessons in ​ public​places is strictly forbidden and is considered a system-related violation​.  
 
3.) I’m a Filipino tutor and I plan to migrate. Can I still teach from abroad?  
No. This is not allowed due to tax-related reasons. 
 
4.) I have a friend who is a foreigner but plans to live here. Can they apply as a tutor? 
Your friend will have to apply with the international team, not our PH office. The 
requirements for international tutors (such as a USD account) will still apply. 
 
5.) I want to change my profile picture/video. 
This is discouraged, but if you wish to do so, you can either send them to your respective TS 
staff (make sure your files conform to the ​guidelines​or they will not be entertained) or come 
to the office to have them taken (please wear office attire).  
 
6.) My tutor ID is not working. I can’t log onto my tutor page! 
The tutor ID is different from your login ID. Read your activation email and try again. 
 
7.) I’m interested in applying for an admin position (training, teacher support, etc.).  
Openings for internal positions are posted on the office announcements. Should you be 
interested in the post, feel free to send your resume to the provided email address in the job 
posting.  
 

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8.) Can I still continue teaching even as a full-time admin staff? 
Once a tutor is hired as a full-time admin staff, they will not be allowed to conduct lessons 
anymore, as they will be committed to a fixed shift within the given timeframe.  
 
9.) My Skype account is locked/suspended!  
Skype does this when it detects “unusual activity”, usually when it’s accessed from different IP 
addresses. When this happens, just follow the instructions in the Skype prompts.  
 
See ​here​for the Skype unlocking guide.  
 
10.) I really can’t unlock the account. Can I use another Skype ID for my upcoming lesson 
for the time being? 
Make sure that you are signed into your Skype account ​before ​opening slots. As using any 
other account for teaching is strictly prohibited​​and is punishable with termination, you may 
have to cancel the upcoming lesson instead.  
 
11.) I no longer wish to teach or am unable to continue doing so. How do I go about this? 
Please inform your Teacher Support team and submit a letter terminating your contract of 
services with us via email. If you do not inform the company that you’re no longer interested 
in teaching, your account will remain active and the students will still be able to see your 
profile on our website. Submit this letter to formalize your resignation. 
 
12.) Can I still reapply in the future, even after I resign?  
Yes. We will accept applications from tutors who have ​voluntarily resigned​in the past. 
However, we do not accept applications from tutors who have been ​terminated​.  
 
13.) What are teaching tags and how do I get them?  
Teaching tags are labels for the tutor’s profile indicating their area of expertise. They can 
range from kids to business English.  
 
The process of application depends on the nature of said tags. Applying for a Japanese 
Speaker tag, for example, will require you to undergo an assessment interview with one of 
our Japanese staff members, while others will require you to take (and pass) an exam to 
qualify. To apply for basic tutor tags, fill out this ​application form​.  
 
Talk to your respective Teacher Support team and check the Teacher’s Backpack ​here​for 
more details (under “Things You Need To Know About Tags”).  
 
14.) How do I check my tutor profile? 
To check your DMM profile, go ​here​and click on the second tab before searching. To check 
your Engoo profile, use the search function on ​this​site.  
 

29 
Where you check your profile affects the comments that you see. Your DMM profile will only 
show comments from Japanese students, and your Engoo profile will show comments from 
non-Japanese students.  
 
See ​here​for a detailed guide on the anatomy of your DMM profile.  
 
15.) How do I get more bookings? 
The most important things you can do to increase your chances of getting booked are to 
maintain a consistent schedule and to open no less than five slots a day since you are offering 
more options for prospective student/s. 
 
To further improve your chances, try to open slots during core hours (the yellow zone in your 
schedule), as the demand for tutors is at its highest during this time.  
 
See here for more ​information​. 
 
16.) How many minutes of class should I conduct for it to be considered a completed one? 
The minimum is 20 accumulated minutes. Should the tutor fail to complete the requisite 20 
minutes, OS will cancel the class and issue a transfer ticket to the student.  
 
17.) Can I add my fellow tutors on Skype? 
Feel free to add friends and other tutors to your ​personal ​Skype accounts (and social media 
accounts if you wish). For your ​teaching ​accounts, please only add students and support 
groups. 
 
18.) Do I do anything differently for trial lessons?  
Simply follow the lesson flow like normal. Just make sure that you leave a positive impression 
on the student. A well-executed (trial) lesson may very well result in the student signing up 
for paid classes and make you their regular tutor. 
 
19.) Speedtest/Snaggy isn’t working. What do I do? 
In case this happens, there are some suggested websites that you can use. 
 
Speedtest alternatives:  
● Beta Speedtest 
● Bandwidth Place 
● nPerf  
● Updown Test 
 
Snaggy alternatives: 
● Pasteboard  
● Lightshot 
● ctrlV.cz 

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Other image sharing sites: 
● Post Image 
● FunkyIMG 
 
⏫ Back To Top 
 

Support Groups 
 
 
Rookie/Teacher Support 
Tutors start out under the guidance of Rookie Support for a minimum of three weeks upon 
activation. They answer queries, address student complaints, etc. Teacher Support takes over 
after this period. Their duties are essentially the same.  
 
Skype ID: teacher.support.rookie  
 
Quality Management Department 
Newly activated tutors who have been inactive for more than a month will be removed from 
Team Rookie and will be transferred to the Quality Management Department’s care.  
 
In the same effect, tutors who are a part of an official Teacher Support team who have been 
inactive for more than 2 months will also be removed and are transferred to the QMD. 
 
The QMD mainly focuses on account reactivation, answering inquiries, and handling lesson 
complaints. The QMD will take care of transferring you to your official team. However, the 
processing time may take about a month. 
 
Skype ID: bibo.qualitymgmt  
 
Accounting Team 
The accounting team handles financial matters. You may reach them for queries and concerns 
related to taxes or your payslip.  
 
Email address: ​accounting.finance@bibo.com.ph 
Skype: accountingteam03 
 
Operation Support  
Our Operation Support team is in charge of cancellations. Message them (do not call) if: 
 

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 ● You have to cancel a class (and cannot cancel it on your own on the Teachers’ Website) 
● There is a connection problem between you and your student. Run Speedtest, send a 
report to Operation Support, and include the Speedtest result in the tutoring notes. 
● You are being harassed in class.  
● You cannot find your student on Skype. 
● You are experiencing internet connection problems. If you cannot use Skype to notify 
OS in this case, they can be reached through SMS or Viber.  
 
SMS 
Philippines: +639176292426 
 
Viber 
+639176292426 
 
Skype 
International 
Teams 1-5: live:bibo.os.foreign1 
Teams 6-9: live:bibo.os.foreign002 
Teams 10,11, Rookie, and QMD/No Teams: live:bibo.os.foreign3 
 
(Team number is visible on the tutor page, in the upper left corner next to your tutor 
name: 

 
 
If no team is visible, you have not been assigned to one yet.) 
 
Philippines 
Manila: bibo.os.manila1 
Cebu: bibo.os.cebu 
Davao: bibo.os.davao 
Other Philippine Areas: bibo.os.otherphil  
 
Human Resources  
Our Human Resources team handles organizational/departmental matters. Contact them if 
you’d like to request for relevant information.  
 
Skype IDs 
Ms. Odeysa: odeysa.ytac 
Ms. Vanessa: assenav19922  
 

32 
 
Note: Please ensure that you are using your ​official/tutor’s Skype account​when messaging the 
support groups. Messages from personal (i.e., non-official) Skype accounts will not be 
entertained. 
 
⏫ Back To Top 
 
 
 
 
 
If you have other concerns or queries that were not addressed here, feel free to 
message your respective TS staff.  
 
Thank you, and happy teaching!  
 
 
 

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