220 702

CompTIA_CertifyMe_220-702_v2010-02-25_623q_by-JX3
Number: 220-702 Passing Score: 800 Time Limit: 120 min File Version: 2010-02-25
Exam: CompTIA Code: 220-702 VER: 2010-02-25 623 Total Questions by-Stephen
Exam A QUESTION 1 A technician is installing a wireless small office home office
(SOHO) network and wants to hide the network visibility for security purposes.W
hich of the following should the technician configure to accomplish this task? A
. Turn off SSID broadc ast. B. Turn off WEP encrypti on. C. Turn off WPA encrypt
i on. D. Turn off DHCP service. Answer: A Section: (none) Explanation/Reference:
QUESTION 2 Which of the following utilities would a technician use to verify tha
t a sound card is correctly installed on a PC? A. Task Manag er B. Device Manag
er C. Disk Manag er D. Perform ance Monitor Answer: B Section: (none) Explanatio
n/Reference:
QUESTION 3
Which of the following system utilities will run when a technician types mstsc i
n the command prompt? A. Remote Deskto p B. Disk Manag er C. Task Schedu ler D.
Task Manag er Answer: A Section: (none) Explanation/Reference:
QUESTION 4 A technician would like to have a program start automatically during
a specific time. Which of the following utilities would the technician use? A. T
ask Manag er B. Task Schedu ler C. Event Viewer D. System Informa tion Answer: B
Section: (none) Explanation/Reference:
QUESTION 5 A technician is troubleshooting a PC that is experiencing poor perfor
mance. Which of the following would be the BEST place for the technician to view
the amount of RAM installed on the PC? A. Task Manag er B. System Informa
tion C. Device Manag er D. System Monitor Answer: B Section: (none) Explanation/
Reference:
QUESTION 6 A technician is replacing a heatsink. Which of the following will the
technician MOST likely use to complete this job? A. Therma l compou nd B. Multi
me ter C. Power supply tester D. Extensi on magnet Answer: A Section: (none) Exp
lanation/Reference:
QUESTION 7 A technician installed a new motherboard. Which of the following step
s should the technician take NEXT? A. Update the BIOS. B. Replac e the PATA driv
e. C. Replac e the system memor y. D. Change
the CMOS battery. Answer: A Section: (none) Explanation/Reference:
QUESTION 8 A technician is installing a video card on a PC that currently has an
onboard video card. The new video card is installed but will not display an ima
ge. Which of the following actions is required? A. Increas e the VRAM on the new
graphic card. B. Replac e the LCD monitor . C. Change the jumper settings on th
e mother board. D. Disable the integrat ed video card. Answer: D Section: (none)
Explanation/Reference:
QUESTION 9 Which of the following tools would a technician use to reassign a dri
ve letter? A. Device Manag ement B. System
Informa tion C. Check Disk D. Disk Manag ement Answer: D Section: (none) Explana
tion/Reference:
QUESTION 10 A technician is using msconfig and the OS does not recognize this as
a valid command. Which of the PassGuide.com-Make You Succeed To Pass IT Exams P
assGuide 220-702 V8.02 following operating systems is the technician troubleshoo
ting? A. Window s 2000 B. Window s XP Pro C. Window s Vista D. Window s XP Home
Answer: A Section: (none) Explanation/Reference:
QUESTION 11 A technician is searching for a user's documents. The profile path t
hat the documents were located was C:\Users\Username. Which of the following ope
rating systems is installed on this workstation? A. Window s Vista B. Window s M
edia Center C. Window s 2000 D. Window s XP
QUESTION 12 Which of the following is the BEST utility to use when mounting a ha
rd disk as a folder in a Windows XP Professional machine? A. Partitio n Manag er
B. Format C: C. Disk Manag er D. FDISK Answer: C Section: (none) Explanation/Re
ference:
QUESTION 13 In Windows XP, where is setuplog.txt located? A. C:\Prog ram files B
. C:\Doc uments and Setting s C. C:\Wind ows\sys tem D. C:\Wind ows Answer: D Se
ction: (none) Explanation/Reference:
QUESTION 14 Which of the following utilities, in Windows, can be configured to p
erform automatic disk
defragmentation? A. Task Schedu ler B. Disk Defrag menter Tool C. Task Manag er
D. Disk Manag er Answer: A Section: (none) Explanation/Reference:
QUESTION 15 Which of the following files are required to startWindows XP boot pr
ocess? A. Ntldr, boot.ini and ntdetect.com A. IO.sys, boot.ini and ntboot.s ys B
. IO.sys, Msdos. sys and boot.sy s C. Config. sys, msconfi g.sys and boot.ini An
swer: A Section: (none) Explanation/Reference:
QUESTION 16 A technician is troubleshooting a computer infected by a virus. Afte
r the technician is finished cleaning the drive, the technician should educate t
he customer on preventing further attacks by suggesting:
A. the custom er purchas es a router and configur es it to prevent virus attacks
. B. the custom er use the anti-viru s softwar e that came with the comput er, u
pdate the softwar e once per year, and do not use email in order to prevent infe
ctio n. C. the custom er purchas e anti-viru s softwar e, update the anti-viru s
softwar e frequen tly, and not to
open any emails unless familiar with the sender. D. using anti-spa m softwar e,
update the anti-spa m softwar e frequen tly, and not to open any emails unless f
amiliar with the sender. Answer: C Section: (none) Explanation/Reference:
QUESTION 17 The customer wants to upgrade to a newer model computer, but does no
t want to lose all the digital photos on the old computer. Which of the followin
g is the QUICKEST way for the technician to move the photos? A. Copy the photos
to a USB drive and copy to the new comput er. B. Move the photos
to a CD-R and copy to the new comput er. C. Copy the users profile to a jump dri
ve and copy to the new comput er. D. Save the old hard drive to the new comput e
r and copy the files. Answer: A Section: (none) Explanation/Reference:
QUESTION 18 A user would like secure file encryption on their new Windows Vista
Enterprise PC. The user informs the technician that they do not wish to spend ex
tra money on a solution.Which of the following is the BEST recommendation for th
e technician to make to the user? A. Turn on and configur e Networ k Access Prot
ecti on. B. Turn on and configur e
ReadyB oost. C. Turn on and configur e BitLock er. D. Turn on and configur e Off
line Files and Folders . Answer: C Section: (none) Explanation/Reference:
QUESTION 19 A user reports that they cannot install a new hard drive they purcha
sed online. After further questioning, the technician finds out that the new har
d drive is a solid state disk and the users PC is more than eight years old, cur
rently running Windows 2000. Which of the following is the MOST likely reason th
e user cannot complete the upgrade? A. Solid state drives use an RPM which is to
o high for legacy worksta tions. B. The PC only has FDD ports availabl e for exp
ansi on, not the needed IDE ports.
C. AWindo ws 2000 PC can only use one active hard drive at a time. D. The PC onl
y has IDE ports availabl e for expansi on, not the needed SATA ports. Answer: D
QUESTION 20 A technician is sent out to troubleshoot a Windows XP Media Center P
C being used in a customers enclosed home theatre. The customer describes sympto
ms of random system shutdowns, especially when the PC is being used to record me
dia or watch lengthy high definition videos. Which of the following is the MOST
likely cause of the issues? A. The small space is causing overhe ating. B. The s
creen resoluti on is not set to support high definitio n video content. C. The
system does not have enough RAM and needs to be upgrad ed. D. The media content
being watche d is not compati ble with Window s XP. Answer: A Section: (none) Ex
planation/Reference:
QUESTION 21 A customer is experiencing screen issues on their aging laptop. The
technician discovers that the laptop has a tendency to decrease/increase screen
brightness without user intervention, and sometimes it completely loses screen b
rightness. There is however, a faint image on the laptop screen when this occurs
. Which of the following is the MOST likely cause of the symptoms? A. LCD power
inverter B. LCD video cable C. LCD panel PassGu ide.com -Make You Succee d To Pa
ss IT Exams PassGu ide 220-70
2 V8.02 D. LCD video card Answer: A Section: (none) Explanation/Reference:
QUESTION 22 A customer wants to purchase a FireWire-based external hard disk dri
ve. Which of the following ports is needed on the machine to be able to utilize
such a device? A. eSATA B. USB 2.0 C. Parallel D. IEEE 1394 Answer: D Section: (
none) Explanation/Reference:
QUESTION 23 A user reports that even though their anti-virus program is detectin
g and removing viruses on their system, the malware returns after successive res
tarts on their Windows Vista machine. The user has restarted the machine four ti
mes already. Which of the following suggestions should the technician make to he
lp resolve the situation without any data loss? A. Have the user boot into Safe
Mode by tapping F1 before Window s loads, and run the anti-viru s scan once agai
n.
B. Have the user boot into Safe Mode by tapping F8 before Window s loads, and ru
n the anti-viru s scan once again. C. Have the user insert the Window s Vista CD
and start a reinstall ation of the OS. D. Ask the user to run another anti-viru
s scan, but this time change the date/tim e beforeh and to overwrit e the malwa
r e so it can be perman ently remove d.
Answer: B Section: (none) Explanation/Reference:
QUESTION 24 A user reports that their Windows XP PC booted to a desktop which is
presented with very rough colors and poor detail on all images displayed.Which
of the following is the MOST likely cause and solution of the problem? A. The LC
D screen has an inverter which is starting to fail; the technici an should recom
mend a new screen. B. The color depth is set too low. Open the System Properti
es dialog box and set the Color Quality setting to Highest (32bit.) C. The video
card is starting to fail, and the technici an
should recom mend that the compon ent be replace d as soon as possibl e. D. The
color depth is set too low. Open the Display Properti es dialog box and set the
Color Quality setting to Highest (64bit). Answer: D Section: (none) Explanation/
Reference:
QUESTION 25 An end user reports that a new disc they purchased will not play on
their machine. The user states this new disc is a movie, but they have never had
any issues watching movies purchased in the past. Which of the following is the
MOST likely cause for the users problems? A. The comput er does not have softwa
r e installe d capable of playing
the movie. B. The optical drive needs to have its firmwar e upgrad ed to play th
e DVD. C. The new movie is a Blu-ray disc and not compati ble with the PC. D. Th
e new movie is in high definitio n and not compati ble with the PC. Answer: C Se
QUESTION 26 A user reports that their new pair of headphones is not working prop
erly. The technician asks where thheadphone cable is plugged into on the PC, and
the user responds by merely saying it was a round pink jack. Which of the follo
wing is the MOST likely cause of the issue? A. The user plugged the headph ones
into the
microph one jack. B. The user needs to adjust their volume settings in Window s
as the headph one volume is probabl y muted or set very low. C. The headph ones
are correctl y installe d and the user needs to get replace ment headph ones fro
m the manufa cturer. D. The user plugged the headph ones into a COM jack. Answer
: A
QUESTION 27 Users are reporting that a Vista feature asks them for confirmation
before running most applications ormaking system changes. Which of the following
is the name of this Vista feature and where should the technician direct users
to turn the functionality off? A. User Accoun t Control; it can be turned off un
der Securit y in the Control Panel. B. Securit y Center; it can be turned off in
the Service s MMC snap-in. C. User Accoun t Control; it can be turned off under
User Accoun ts in the Control Panel. D. Window s Firewall ; it can be turned
off under System Properti es. Answer: C Section: (none) Explanation/Reference:
QUESTION 28 A technician receives a call from a laptop user that recently purcha
sed a new wireless router. The user claims the laptop cannot connect to the new
wireless router. The technician finds out that the router is an 802.11g model an
d the customers laptop has an 802.11a wireless card installed. Which of the foll
owing should the technician recommend? A. A. The custom ers wireles s card is no
t compati ble with the new router; they need to have a newer FireWir e card inst
alle d. B. All 802.11 a wireles s cards can work in 802.11 g mode by changin g s
oftwar e setting in the cards properti
es area. C. The custom ers wireles s card is not compati ble with the new router
; they need to have a newer 802.11 g card installe d. D. The wireles s card is c
ompati ble with the new router but needs to have newer drivers installe d. Answe
r: C Section: (none) Explanation/Reference:
QUESTION 29 A users laptop PC fails to boot and gives a message of invalid boot
device on the screen. Each successive reboot gives the same message. The technic
ian finds that the user has no floppy drive connected to the PC; however, they h
ave a USB flash drive, a USB printer, and a FireWire camera connected to the lap
top. Which of the following is the MOST likely explanation for this problem? A.
The laptop is configur ed to boot
from the flash drive; the user should be instruct ed to remove the flash drive a
nd reboot the laptop. B. The BIOS on the laptop is corrupt and needs to be flash
ed via a boot disk utility. C. The laptop is configur ed to boot from the FireWi
r e camera ; the user should be instruct ed to remove the camera and reboot the
laptop. D. The laptop is configur ed to boot from the USB printer; the user shou
ld be instruct ed to remove the USB printer and reboot the laptop Answer: A Sect
ion: (none) Explanation/Reference:
QUESTION 30 A technician has installed a new wireless access point on an existin
g small office home office (SOHO) network with WPA security. All wireless comput
ers connect to the new network except one computer that repeatedly asks for the
key. Which of the following is the problem? A. The MAC filter is not configur ed
correctl y. B. The SSID is not correct. C. The pass phrase is not correct.
D. The SSID is not broadc asting. Answer: C Section: (none) Explanation/Referenc
e:
QUESTION 31 A technician installed a new wireless access point on an existing sm
all office home office (SOHO) network with a selective security option enabled.
All wireless computers connect to the new network except one computer that canno
t connect the wireless network. Which of the following is the cause? A. The netw
ork uses MAC filtering. B. The network uses WEP. C. The network uses SSID broadc
ast. D. The network uses WPA. Answer: A Section: (none) Explanation/Reference:
QUESTION 32 A technician is replacing a wireless router on an existing small off
ice home office (SOHO) network. The SSID, WPA and DHCP information has been corr
ectly added. Which of the following must also be addressed? A. The adminis trati
ve passwo rd
needs to be change d. B. The TKIP option needs to be enabled . C. The WEP key ne
eds to be change d. D. Wireles s access points need to be added. Answer: A Secti
on: (none) Explanation/Reference:
QUESTION 33 A technician uses DHCP for all computers on the network and static I
P addresses for all printers on the network. Which of the following will enforce
this policy? A. Exclude the comput ers IP address es from the DHCP scope. B. Ex
clude the printers IP address es from the DHCP scope.
C. Add the comput ers to the address pool in the DHCP scope. D. Add the printers
to the address pool in the DHCP scope. Answer: B Section: (none) Explanation/Re
ference:
QUESTION 34 The Accounting Department reports that their new program runs on all
computers except two. Which of the following logs will have the MOST informatio
n about this problem? A. Applicat ions log B. Securit y log C. System log D. C:\
Wind ows\set up.log Answer: A Section: (none) Explanation/Reference:
QUESTION 35 A technician suspects a virus has infected a users Windows XP Profes
sional computer. Which of the following is the proper course of action? A. Disab
le System Restore , update
virus definitio ns, restart in Safe Mode, run full scan. B. Disable System Resto
re , update virus definitio ns, restart in Last Known Good Configu ration, run f
ull scan. C. Disable System Restore , update virus definitio ns, restart in Last
Known Good Configu ration, run quick scan. D. Disable System Restore , update v
irus definitio ns, restart in Safe Mode, run quick scan.
QUESTION 36 Which of the following utilities is used to perform a selective star
tup procedure? A. SFC B. MSCO NFIG C. CONF D. SIGVE RIF Answer: B Section: (none
) Explanation/Reference:
QUESTION 37 On a Windows XP Professional computer, several service fails to star
t messages appear.Which of the following service property tabs would be viewed t
o verify service requirements? A. General B. Depend encies C. Recove r D. Log On
QUESTION 38 Which of the following commands is used to review and repair protect
ed Windows XP files? A. tracert B. chkdsk C. sysprep PassGu ide.com -Make You Su
ccee
d To Pass IT Exams PassGu ide 220-70 2 V8.02 D. sfc Answer: D Section: (none) Ex
QUESTION 39 Which of the following commands can be executed from the run line in
Windows XP? A. msconfi g B. dir C. copy D. cd Answer: A Section: (none) Explana
tion/Reference:
QUESTION 40 Which of the following commands would be used to invoke the Disk Man
ager utility? A. sfc /scanno w B. diskmg mt.msc C. chkdsk D. diskpart .exe Answe
r: B Section: (none) Explanation/Reference:
QUESTION 41 Which of the following GUI utilities would be used to determine the
MAC address of a network card?
A. My Comput er B. Networ k Connec tions C. System Properti es D. System Informa
tion Answer: D Section: (none) Explanation/Reference:
QUESTION 42 Which of the following computer management tools would be used to an
alyze an application error in Windows XP? A. Perform ance Logs and Alerts B. Ser
vice s C. Event Viewer D. System Monitor Answer: C Section: (none) Explanation/R
eference:
QUESTION 43 Which of the following computer management tools would be used to re
start the print spooler in Windows XP? A. Perform ance Logs and Alerts B. System
Monitor C. Event Viewer D. Service s Answer: D Section: (none) Explanation/Refer
ence:
QUESTION 44 A technician is replacing a hard drive with a new 30GB drive formatt
ed with FAT32. While transferring a 5GB file an error appears indicating that th
e new drive has insufficient space for the transfer.Which of the following is th
e cause of the problem? A. FAT32 cannot handle single files larger than 4GB. B.
FAT32 cannot handle single files larger than 2GB. C. The old drive uses NTFS and
is incomp atible with the new drive. D. The file is formatt ed with NTFS and is
incomp atible with the new drive.
QUESTION 45 Which of the following procedures in a laptop would be needed to det
ermine the type of RAM installed? A. Open the comput ers RAM compar tment and in
spect the labels. B. Open the My Comput er window and verify the RAM listings. C
. Use the My Comput er Informa tion tool located in Help and Support and verify
the RAM installe d. D. Check in the System Informa tion tool under System
Properti es. Answer: A Section: (none) Explanation/Reference:
QUESTION 46 Which of the following can determine the type of RAM installed in a
computer? A. Check the manufa cturers website . B. Check the My Comput er window
. C. Use the My Comput er Informa tion tool located in Help and Support . D. Ch
eck the System Informa tion tool. Answer: A Section: (none) Explanation/Referenc
e:
QUESTION 47 A three year old laptop fails to keep the accurate time. Which of th
e following is the MOST likely cause? A. The main
battery is failing. B. The CMOS battery is failing. C. The wrong ampera ge and v
oltage is being provide d by the power transfor mer. D. The power supply is fail
ing. Answer: B Section: (none) Explanation/Reference:
QUESTION 48 A technician has a PC that does not recognize the USB keyboard immed
iately after POST. Which of the following could be the cause? (Select TWO). A. T
he PC is not using the newest operati ng system availabl e. B. The USB plug is n
ot seated properl y. C. The USB
keyboar d is not connect ed to a PS/2 port. D. The BIOS does not show the USB ke
yboar d in the device list. E. The BIOS is not configur ed for USB support . Ans
wer: BE Section: (none) Explanation/Reference:
QUESTION 49 A technician is troubleshooting a PC that continuously reboots. The
fan works and the heatsink is in good condition. Which of the following should t
he technician check NEXT? A. That the mother board is compati ble with the proce
ss or B. That the case fans are all blowing out instead of in
C. That the BIOS recogni zes the process or D. That the proper amount of thermal
paste has been applied Answer: D Section: (none) Explanation/Reference:
QUESTION 50 A technician is given a computer that is very slow but has a fast pr
ocessor and plenty of memory. Which of the following commands could be used for
troubleshooting start-up services? A. msconfi g B. chkdsk C. defrag D. fdisk Ans
wer: A Section: (none) Explanation/Reference:
QUESTION 51 Which of the following is the proper order for powering off and on n
etwork components? A. Comput er> cable modem > router B. Cable modem > router> c
omput
er C. Cable modem > comput er> router D. Router> cable modem > comput er Answer:
B Section: (none) Explanation/Reference:
QUESTION 52 A technician is going to flash the BIOS on a laptop.Which of the fol
lowing would the technician need to complete this task? A. The userna me and pas
swo rd B. The laptops AC adapter C. The CD of the operati ng system D. The lapto
ps hard-dri ve Answer: B Section: (none) Explanation/Reference:
QUESTION 53 Which of the following will occur if too much thermal paste is used
on a processor? A. The
thermal paste will corrode the process or. B. The thermal paste will insulate he
at around the process or. C. The thermal paste will have no noticea ble affect o
n the process or. D. The thermal paste will conduct more heat away from the proc
ess or. Answer: B Section: (none) Explanation/Reference:
QUESTION 54 Which of the following is the MOST likely cause of the system losing
the date and time after every reboot? A. The power supply
is starting to fail. B. The operati ng system is out of date. C. The paging file
needs to be increas ed. D. The CMOS battery is failing. Answer: D Section: (non
e) Explanation/Reference:
QUESTION 55 Which of the following will display a list of hardware components an
d peripherals installed on a computer and allow a technician to enable, disable,
remove or reinstall their drivers? A. Task Manag er B. Control Panel C. Add/Re
move Progra ms Utility D. Device Manag er Answer: D Section: (none) Explanation/
Reference: PassGuide.com-Make You Succeed To Pass IT Exams PassGuide 220-702 V8.
02
QUESTION 56 When a computer is powered on, after POST it states No boot partitio
n found.Which of the following is the MOST likely reason? A. The operati ng syst
em needs to be update d. B. There is not enough room on the hard drive for an op
erati ng system. C. The operati ng system install disk is still in the optical d
rive. D. There is no operati ng system on the hard drive. Answer: D Section: (no
ne) Explanation/Reference:
QUESTION 57 Which of the following commands will send signals to the computers n
etwork card to see if it responds? A. ping microso ft.com
B. tracert C. ping localho st D. ipconfig /all Answer: C Section: (none) Explana
tion/Reference:
QUESTION 58 Which of the following commands will result in all data being lost o
n the media selected? A. B. C. D. xcopy chkdsk format net send
Answer: C Section: (none) Explanation/Reference:
QUESTION 59 A technician discovers that applications are running very slow. Whic
h of the following might solve the problem? A. ntbacku p B. scandis k C. chkdsk
/r D. defrag Answer: D Section: (none) Explanation/Reference:
QUESTION 60 A technician is asked to build a system that will resist hard drive
failure due to being dropped or excessive vibration. Which of the following hard
drive types would be the BEST choice? A. SATA
hard drive B. Solid state drive C. IDE hard drive D. Externa l USB hard drive An
swer: B Section: (none) Explanation/Reference:
QUESTION 61 A computer takes a long time to boot to the operating system because
it tries to load from the optical drive first. Which of the following is the MO
ST likely cause? A. The disk in the optical drive is damag ed. B. The boot prior
ity is set to CD-RO M in the BIOS. C. The operati ng system needs to be update d
. D. The BIOS needs to be flashed with the latest version.
QUESTION 62 A power outage caused a computer to shut off while the operating sys
tem was running. Which of the following would a technician run to make sure the
operating system was not damaged? A. msconfi g B. nslooku p C. tracert D. chkdsk
Answer: D Section: (none) Explanation/Reference:
QUESTION 63 A client reports that the LCD on their laptop has no display, but ou
tlines of the graphics can be seen from some angles and an external monitor disp
lays will no issues.Which of the following is the MOST likely cause? A. LCD back
lig ht failure B. Video card failure C. Video driver failure D. LCD cable failur
e Answer: A Section: (none) Explanation/Reference:
QUESTION 64 A client reports that the cursor on their laptop moves to one corner
of the screen and stays there when they try to use the keyboard joystick. Which
of the following components will MOST likely need to be replaced to resolve the
issue?
A. Touchp ad B. Mother board C. Keyboa rd D. Externa l pointing device Answer: C
QUESTION 65 A computer will not complete POST and a series of beeps is heard.Whi
ch of the following is the BEST material for the technician to consult? A. Opera
ti ng system manual under the header beep codes B. System Schem atic C. Manufa c
turers guidelin es for the beep codes D. Search Help and Support for beeps codes
QUESTION 66 A client reported that the network laser printer was not printing fr
om the third tray. After repairing the issue, which of the following should the
technician do NEXT? A. Print a test page from all the trays. PassGu ide.com -Mak
e You Succee d To Pass IT Exams PassGu ide 220-70 2 V8.02 B. Verify the printer
is set for full duplex. C. Print a test page from the third tray. D. Have the cl
ient reboot their PC. Answer: A Section: (none) Explanation/Reference:
QUESTION 67 Which of the following is the default location for user account file
s in Windows Vista? A. C:\wind
ows\Sy stem32 B. C:\user s\public C. C:\user s D. C:\docu ments and settings Ans
wer: C Section: (none) Explanation/Reference:
QUESTION 68 Operating system files for Windows Vista and Windows XP are located
in which of the following? (Select TWO). A. C:\docu ments and settings \admini s
trator B. C:\wind ows\sys tem C. C:\user s\syste m 32 D. C:\winn t E. C:\wind ow
s Answer: BE Section: (none) Explanation/Reference:
QUESTION 69 A customer reports that their desktop PC will not maintain the corre
ct time and date. The date and time must be set after a restart. Which of the fo
llowing could be the cause of the problem? A. The operati ng system
time must be synchro nized online. B. The power supply is defectiv e. C. The CMO
S battery is defectiv e. D. The time-zo ne setting is incorrec t. Answer: C Sect
QUESTION 70 A technician is installing an OS onto a new hard drive. The OS media
is in the optical drive. Upon booting the system displays the message no operat
ing system found. Which of the following should the technician check FIRST? A. B
oot order in the BIOS B. System date and time C. The power supply connect ion D.
The incorrec t operati ng
system disk Answer: A Section: (none) Explanation/Reference:
QUESTION 71 The office printer continually errors and will not print large docum
ents. Upon inspection the maintenance code indicates an out of memory error. Whi
ch of the following is the BEST course of action? A. Install more memor y on the
PCs connect ed to the printer. B. Replac e the printer driver. C. Install more
memor y in the printer. D. Run a mainten ance kit on the printer. Answer: C Sect
QUESTION 72 A technician is installing Windows XP on a new SATA hard drive. The
installation halts with a no bootable media found. Which of the following missin
g steps resulted in this error message? A. Installin g the hard drive B. Pressin
g F6
during the install to load third party drivers C. Pressin g F8 during setup to e
nter safe mode D. The hard drive jumper is incorrec t Answer: B Section: (none)
QUESTION 73 A desktop computer will POST and boot to the operating system. After
a few minutes the system will suddenly turn itself off. It is unable to power o
n again for a few minutes. The problem repeats itself. Which of the following is
MOST likely the cause? A. The hard drive is overhe ating. B. The CPU is overhe
ating. C. The memor y is overhe ating. D. The operati ng system require s the ne
west
updates . Answer: B Section: (none) Explanation/Reference:
QUESTION 74 While powering up a desktop PC, the unit will repeat three short bee
ps and will not POST.Which of the following is MOST likely the problem? A. The m
emor y is failing. B. The CPU is overhe ating. C. The hard drive is not attache
d properl y. D. The operati ng system is not installe d. Answer: A Section: (non
QUESTION 75 A technician is upgrading memory on a laptop. Upon removing the acce
ss door the technician sees only one memory expansion slot. The documentation st
ated there were two. Which of the following should the technician do? A. Look fo
r another expansi on slot
elsewh ere on the unit. B. The docume ntation is incorrec t. The unit cannot be
upgrad ed. Update the docume ntation. C. The technici an may install two memor y
chips on this slot. D. The technici an should verify they are working on the co
rrect unit and then update the docume ntation. Answer: A Section: (none) Explana
tion/Reference: PassGuide.com-Make You Succeed To Pass IT Exams PassGuide 220-70
2 V8.02
QUESTION 76 After receiving a service has failed to start message, which of the
following commands would be helpful in troubleshooting the issue?
A. msconfi g B. secpol. msc C. tskmgr D. service s.msc Answer: D Section: (none)
QUESTION 77 Which of the following are possible solutions to the error message '
NTLDR not found'? A. Use the Recove ry Consol e and comma nd nslooku p. B. Use t
he Recove ry Consol e and comma nd fixboot. C. Use the Recove ry Consol e and co
mma nd format. D. Use System Restore to roll back to an earlier date. Answer: B
Section: (none)
QUESTION 78 Which of the following is a reason why case fans should be installed
in the front of a case? A. It forces hot air out of the PC. B. The fan is easie
r to remove and clean. C. It forces cooler air into the power supply quickly. D.
It forces cooler air across the mother board. Answer: D Section: (none) Explana
tion/Reference:
QUESTION 79 Which of the following is the FIRST step a technician should take wh
en installing a wireless network card? A. Install the wireles s network card the
n the softwar e.
B. Install the softwar e then install the wireles s network card. C. Read the ma
nufa cturers instructi ons. D. Downlo ad the latest drivers from the manufa ctur
er's website Answer: C Section: (none) Explanation/Reference:
QUESTION 80 A technician powers on a user's PC and gets no video or POST. Which
of the following is the BEST action to take to determine if this is a bad mother
board and/or CPU? A. Discon nect all periphe rals except the hard drive, power o
n the PC, listen and watch for the POST. B. Discon nect all
periphe rals then power on the PC, listen and watch for the POST. C. Discon nect
all periphe rals except the CD-RO M, power on the PC, listen and watch for the
POST. D. Remov e all memor y module s, power on the PC, listen and watch for the
POST . Answer :D Answer: Section: (none) Explanation/Reference:
QUESTION 81 Which of the following are the steps for setting up a PC to enable R
emote Desktop connection in Windows XP Professional?
A. My Comput er>Man age>Ex pand users and groups >Remot e Deskto p>Add User>C ho
ose the user that needs the connect ion. B. My Comput er>Man age>Us ers and Grou
ps >Group s>Rem ote Assista nce Group> Add Users> Choose the user that needs the
connect ion. C. My Comput er>Prop erties> Remote Tab>Re mote Assista nce>Ad d U
ser>C hoose
the user that needs theconn ection. D. My Comput er>Prop erties> Remote Tab>All
ow Users to connect remotel y to this comput er> Select Remote Users. Answer: D
QUESTION 82 A customer has a wireless router with WEP enabled. The customer stat
es it was working before but that they can no longer access the network or the I
nternet with their wireless PCs. After arriving onsite, the technician can see t
he SSID. The technician can access the customer's network and the Internet utili
zing an Ethernet connection. Which of the following is the MOST likely cause of
the problem? A. The DHCP has been disable d. B. The incorrec t subnet mask is be
ing used. C. The incorrec t WEP is being used. D. The
gatewa y has been change d. Answer: C Section: (none) Explanation/Reference:
QUESTION 83 A technician is troubleshooting software that was supposed to startu
p when the PC powered on. The software failed to start. Which of the following s
hould the technician use to investigate the issue? A. Session s B. System C. Sec
urit y D. Applicat ion Answer: D Section: (none) Explanation/Reference:
QUESTION 84 A technician wants to disable User Account Control (UAC) in Windows
Vista. How can this feature be disabled? A. Go to Control Panel> click User Acco
un t Control > Click Disable User Accoun t Control > Click Continu e> Clear the
check box and click OK. B. Go to Control Panel> open User Accoun ts> Click Turn
User Accoun t Control On or Off> Click Continu e> Clear the check box and click
OK. C. Go to Control Panel> click User Accoun ts> Click Disable User Accoun t of
f> Click Continu e. D. Go to Control Panel> click User Accoun ts> Click Turn Use
r Accoun t off>
Click Continu e. Answer: B Section: (none) Explanation/Reference:
QUESTION 85 A USB cable has a mini-USB connector on one end and two standard siz
e connectors on the other. Which of the following is the purpose of the second c
onnector? A. The second USB connect or increas es the power and enables function
ality of the device. B. The second USB connect or allows for the daisy-c hainin
g of devices . C. The second USB allows for power sharing betwee n two devices m
aking the devices last
longer. D. The second USB connect or is used for redund ancy. Answer: A Section:
(none) Explanation/Reference:
QUESTION 86 A customer requests that a technician setup a secure small office ho
me office (SOHO) wireless network. Which of the following adds security to the n
etwork? (Select TWO). A. MAC filtering B. Disable firewall C. Enable SSID broadc
ast D. Enable DHCP E. Disable SSID broadc ast Answer: AE Section: (none) Explan
ation/Reference:
QUESTION 87 Where in Windows XP SP2 Professional can a technician block incoming
connections for programs and services? A. Internet Connec tion Sharing (ICS) B.
Window
s Firewall C. Device Manag er D. Internet Control Messag e Protoco l (ICMP) Answ
er: B Section: (none) Explanation/Reference:
QUESTION 88 A user reports that after adding several programs and files the comp
uter is running slower. Which of the following can a technician suggest to corre
ct this issue? A. Run recover y console B. Run defrag C. Run fdisk D. Run chkdsk
QUESTION 89 A user running Windows XP experiences a power outage without first p
roperly closing Windows. After rebooting, which of the following utilities can t
he user run to scan the hard drive and automatically fix errors? A. dfgmgr B. er
ase /f C. ipconfig /flushdn s D. chkdsk /f
QUESTION 90 A user reports that a program in Windows XP is not responding. A tec
hnician remotes into the user's computer to end the process. Which of the follow
ing is used to force the program to shutdown? A. Msconfi g B. Add and Remov e Pr
ogra ms PassGu ide.com -Make You Succee d To Pass IT Exams PassGu ide 220-70 2 V
8.02 C. Device Manag er D. Task Manag er Answer: D Section: (none) Explanation/R
eference:
QUESTION 91 If the BIOS password has been lost or forgotten the technician shoul
d: A. attempt to reload the OS. B. remove the
CMOS battery. C. attempt a brute force attack progra m to crack the passwo rd. D
. reforma t the hard drive and start over. Answer: B Section: (none) Explanation
/Reference:
QUESTION 92 The recommended time to schedule an anti-virus scan is: A. during ti
me of high activity. B. beginni ng of the work day. C. every three to four hours
. D. during a time of low activity. Answer: D Section: (none) Explanation/Refere
nce:
QUESTION 93 A technician is adding a new device to a system and is unable to fin
d the driver disk. Which of the following is the BEST place to retrieve the late
st drivers? A. A disk from an earlier model of the same equipm ent B. Manufa ctu
rer's website C. Throug h a Link from an Internet technic al website D. Window s
Update Answer: B Section: (none) Explanation/Reference:
QUESTION 94 Which is of the following is the maximum file size for FAT32? A. Two
gigabyt es B. Four gigabyt es C. Six gigabyt es D. Five hundre d megaby tes Ans
wer: B Section: (none) Explanation/Reference:
QUESTION 95 A technician suspects one of the workstations in the office is infec
ted with malware. Which of the following are symptoms of a malware infection? (S
elect TWO). A. Comput er overhe ats and shuts off. B. After a period of inactivi
t y the screen shuts off automa tically. C. Comput er will not power on. D. Driv
e light is always on even when no progra ms are running . E. Cannot perform any
anti-viru s updates . PassGu ide.com -Make You Succee d To Pass IT Exams PassGu
ide
220-70 2 V8.02 Answer: DE Section: (none) Explanation/Reference:
QUESTION 96 Which of the following utilities determines how many CPU resources a
re being used by a service? A. Service Manag er B. MMC C. Task Manag er D. Mscon
fi g Answer: C Section: (none) Explanation/Reference:
QUESTION 97 Which of the following utilities would the technician use to disable
a service? A. Service Manag er B. Task Manag er C. Comput er Manag ement D. MMC
QUESTION 98 A user is running defrag on a computer and the power goes out. When
power is restored, which of the
following is the BEST action to perform? A. Perform a disk cleanup B. Check Even
t Viewer for errors C. Turn the comput er on and run chkdsk /r D. Run defrag Ans
QUESTION 99 The client sends a document to the printer. The document prints out
all random characters. Which of the following should the technician check FIRST?
A. Check the printer cartridg e to make sure they are installe d correctl y. B.
Check the printer's resoluti on settings . C. Check for the correct
print driver. D. Check the format of the docume nt. Answer: C Section: (none) Ex
QUESTION 100 Which of the following commands will fix the master boot record? A.
B. C. D. sfc convert fixmbr chkdsk
QUESTION 101 Which of the following would a technician perform to cancel a print
job? A. Discon nect the printer cable. B. Type net stop at the comma nd prompt.
C. Close the applicat ion. PassGu ide.com -Make You Succee d To
Pass IT Exams PassGu ide 220-70 2 V8.02 D. Click on the printer icon and select
cancel. Answer: D Section: (none) Explanation/Reference:
QUESTION 102 A client has returned a computer with a hard drive that has failed
twice. Which of the following should the technician check in the computer? A. Bo
ot partition B. Power supply voltage s C. L1 cache D. Front side bus width Answe
QUESTION 103 A client mentions the hard drive light is on continuously, and thei
r computer is slow. Which of the following would the technician check to determi
ne the MOST likely cause? A. The operati ng system B. The amount
of memor y C. The power supply voltage s D. The boot sequen ce Answer: B Section
: (none) Explanation/Reference:
QUESTION 104 A technician has received a BIOS update and wants to install it on
a clients computer. Which of the following should be done before the BIOS update
is installed? A. Check the amount of RAM installe d. B. Backup the clients data
onto remova ble media. C. Make sure there is enough availabl e space on the har
d drive. D. Check the CPU speed. Answer: B Section: (none)
QUESTION 105 A client explains their system is running slow, has trouble accessi
ng the Internet and multiple windows are popping up on their own. Which of the f
ollowing is the MOST likely cause? A. A virus has infected the system. B. Not en
ough memor y (RAM) installe d. C. Not enough hard drive space availabl e. D. A s
ervice pack revision is needed . Answer: A Section: (none) Explanation/Reference
:
Exam B QUESTION 1 A system powers on, begins POST, displays the BIOS version inf
ormation and then hangs with the error message Error loading operating system. W
hich of the following is MOST likely cause of this issue? A. A virus has infecte
d the system B. Corrupt ed BOOT.I NI file C. Corrupt MBR D. Boot sector corrupti
on Answer: C Section: (none) Explanation/Reference:
QUESTION 2 A client has been unable to fix corruption of system files and does n
ot have a backup or an Automated System Recovery (ASR) disk. Which of the follow
ing is the BEST action to take next? A. Copy the missing file from another compu
t er and reboot. B. Execut ea Window s repair from the Window s setup media. C.
Boot into the Recove ry Consol
e and execute FIXBO OT. D. Reboot and press the F2 key when prompt ed. Answer: B
QUESTION 3 A technician is called for a computer that is not connecting to the n
etwork. Which of the following would be the MOST common tool used to identify th
e issue? A. Cable tester B. Multime ter C. Loop back plugs D. Crosso ver cable A
nswer: A Section: (none) Explanation/Reference:
QUESTION 4 Which of the following is the BEST solution for repairing a hard driv
e that results in the NTLDR is missing display upon booting? A. Use recover y co
nsole and the fixmbr comma nd. B. Use
recover y console and the bootcfg /rebuild comma nd. C. Use recover y console an
d the fixboot comma nd. D. Use recover y console and the chkdsk comma nd. Answer
: C Section: (none) Explanation/Reference:
QUESTION 5 A customer reports they are unable to connect to any computers outsid
e of the office and they are unable to connect to the Internet. When the technic
ian runs ipconfig, the customer gets the following output: IP address169.254.2.4
Subnet Mask.255.255.0.0 Default Gateway. Which of the following could be causin
g the issue? A. The subnet mask is not correctl y configur ed. B. The DNS client
has not been configur ed on
the comput er. C. The DHCP client is unable to obtain an IP address from the DHC
P server. D. The default gatewa y is not specifie d. Answer: C Section: (none) E
xplanation/Reference:
QUESTION 6 A user reports that their system is starting to run slower, especiall
y when opening large local files. The system has sufficient RAM for the users ap
plications, but the hard drive seems to have higher than normal activity when op
ening large files. Which of the following would be the BEST tool to diagnose and
troubleshoot this problem? A. Task Manag er B. NTBAC KUP C. FDISK D. Disk Defra
g menter Answer: D Section: (none) Explanation/Reference:
QUESTION 7 A user states they receive a message Boot device not found half of th
e time they boot their system. Which of the following is the MOST likely cause?
A. A dead CMOS battery B. The OS is not installe d on the hard drive C. A faulty
RAM D. A faulty HDD connect ion Answer: D Section: (none) Explanation/Reference
:
QUESTION 8 A user reports they can no longer change the web browser home page. W
hich of the following is MOST likely the problem? A. They are using the wrong WE
P key. B. They have been infected with malwar e. C. They have lost Internet conn
ect ivity. D. They need to update their network device
drivers. Answer: B Section: (none) Explanation/Reference:
QUESTION 9 A technician needs to check which ports are open in the Windows Firew
all. Which of the following will allow the technician to view these settings? A.
netsh firewall show logging B. ipconfig /all C. netsh firewall show state D. ar
p â a Answer: C Section: (none) Explanation/Reference:
QUESTION 10 Which of the following are methods to automatically update the antiv
irus application? (Select TWO). A. Establis h rules in the email schedul ing pro
gra m to perform updates . B. Select Update Now from the progra m options. C. Us
e the
Automa tic Update feature built into the applicat ion. D. Use scripts. E. Use Wi
ndow s Update. Answer: CD Section: (none) Explanation/Reference:
QUESTION 11 A remote user is attempting to install a new external storage device
on their computer. The user reports they only have one port open on the back of
the device and the port is similar to the USB port their mouse is connected to.
The port has a bevel on one side and is slightly larger than the USB port. Whic
h of the following connector types is MOST likely being described? A. IEEE 1394
B. USB 2.0 C. PCMCI A D. Parallel Answer: A Section: (none) Explanation/Referenc
e:
QUESTION 12 A customer reports that their newly purchased Windows Vista Home Pre
mium notebook is unable to see other computers in their home office. Which of th
e following is the MOST likely cause? A. The Window s Defend er service is
turned on. B. The Networ k Locatio n Type is Work. C. The Networ k Locatio n Typ
e is Private. D. The Networ k Locatio n Type is Public. Answer: D Section: (none
QUESTION 13 A Windows XP system locks up after the GUI starts to load. The syste
m will start in Safe Mode. The Event Viewer reports that a driver failed to load
. Which of the following methods would help diagnose the problem? A. Enable boot
logging. In Safe Mode, read the ntbtlog.t xt file. B. In Safe Mode, run the sig
verif utility. C. Restart the system from the
OEM recover y CD; do a full restore. D. In Safe Mode, run the driverq uery utili
ty. Answer: A Section: (none) Explanation/Reference:
QUESTION 14 A user works daily with video production and needs portable storage
which will allow them to transport their work back and forth from home. Taking t
he users storage and bandwidth requirements into consideration, which of the fol
lowing would BEST suit the users needs? A. An external hard drive connect ed via
eSATA B. An external hard drive connect ed via USB 2.0 C. An external hard driv
e connect ed via serial D. A thumb drive connect ed via USB 2.0 Answer: A
QUESTION 15 A computer is failing to boot. Which of the following tools would be
used FIRST in troubleshooting? A. Time Domain Reflect ometer (TDR) B. Oscillos
cope C. Power supply tester D. Spectru m analyze r Answer: C Section: (none) Exp
lanation/Reference:
QUESTION 16 Which of the following will reset the BIOS settings? (Select TWO). A
. Unplug the CMOS battery. B. Unplug the power supply. C. Switch on the reset ju
mper. D. Replac e the RAM. E. Unplug the CPU. Answer: AC
QUESTION 17 A customer wants to check whether they have the necessary tools enab
led to prevent intrusions and virus attacks on a Windows Vista workstation. Whic
h of the following tools can be used to display the current configuration? A. Se
curit y Center B. Event Viewer Securit y log C. Window s Defend er D. Window s F
irewall Answer: A Section: (none) Explanation/Reference:
QUESTION 18 After a technician installs a new CMOS battery on a motherboard, whi
ch of the following will the PassGuide.com-Make You Succeed To Pass IT Exams Pas
sGuide 220-702 V8.02 technician have to change? A. Firmwa re version B. System d
ate/tim e C. Bus speeds D. Jumper settings Answer: B Section: (none) Explanation
/Reference:
QUESTION 19 A technician is troubleshooting a WLAN card in a laptop. The wireles
s infrastructure is 802.11g. The WLAN card is showing connected at 11Mbps. Which
of the following would be the BEST reason why the WLAN card is performing at th
at speed? A. The WLAN card is 802.11 g. B. The WLAN card is 802.11 b. C. The WLA
N card is 802.11 n. D. The WLAN card is 802.11 a. Answer: B Section: (none) Expl
anation/Reference:
QUESTION 20 A user is trying to boot a desktop PC from their A: drive. Which of
the following devices is the user describing? A. The floppy drive B. The hard dr
ive C. The CD-RO M drive D. The DVD-R OM drive Answer: A Section: (none)
QUESTION 21 A technician has just installed an upgraded graphics card. The compu
ters power turns off before it finishes booting. Which of the following is the c
ause of the problem? A. The monitor cannot display the increas ed resoluti on th
at is a feature of the new graphic s card. B. The power supply does not provide
enough wattage to power the new graphic s card. C. The new graphic s card is inc
omp atible with the existing process or. D. The comput er does not have enough R
AM to
support the new graphic s card. Answer: B Section: (none) Explanation/Reference:
QUESTION 22 A technician notices that the BIOS event log shows a chassis intrusi
on. Which of the following is the MOST likely reason for the event? A. There is
a loose object in the case. B. An optical drive drawer is open. C. The comput er
case was opened . D. An attacker hacked into the system. Answer: C Section: (no
QUESTION 23 A technician is cleaning spyware from a Windows XP machine. Because
of the infections, the unit cannot browse the Internet to obtain anti-virus upda
tes.Which of the following is the BEST course of action? (Select TWO). A. Boot i
nto safe mode
B.
C.
D.
E.
and format the drive. Install a pop-up blocker and update Internet Explore r. Bo
ot to Safe Mode with Networ king and attempt updates . Boot into safe mode and p
erform CHKDS K. Apply updates manuall y by downlo ading the definitio n files on
another machin e
Answer: CE Section: (none) Explanation/Reference:
QUESTION 24 If a technician is traveling outside of the US, which of the followi
ng should be checked before setting up a workstation?
A. Local file format B. Wattag e setting C. Local power codes D. Voltage setting
QUESTION 25 After removing several obsolete programs from a PC, a user is experi
encing slower than usually processing times. Which of the following would be the
BEST way to speed up the processing? A. Use an external hard drive. B. Defrag t
he hard drive. C. Add more RAM to the comput er. D. Install a larger hard drive.
QUESTION 26 Which of the following could cause an Inaccessible boot drive error
during the boot process? A. HDD failure
B. DVI failure C. USB failure D. CD failure Answer: A Section: (none) Explanatio
n/Reference:
QUESTION 27 A computer is redeployed after sitting in storage for a year and is
now displaying the wrong date. Which of the following is the cause? A. The compu
t ers BIOS is corrupt. B. The comput ers operati ng system needs to be update d.
C. The comput ers CMOS battery has lost its charge. D. The comput ers power sup
ply is failing. Answer: C Section: (none) Explanation/Reference:
QUESTION 28 Which of the following is the BEST way to deny unauthorized computer
s access to a network? A. Disable DHCP. B. Use MAC filtering. C. Disable the SSI
D broadc ast. D. Use a network firewall. Answer: D Section: (none) Explanation/R
eference:
QUESTION 29 Which of the following commands will allow a technician to disable s
tartup programs? A. B. C. D. format sfc edit msconfi g
QUESTION 30 Which of the following commands would create an emergency repair dis
k for the Windows 2000 Professional operating system? A. rdisk.ex e B. bootdis k
.exe C. bootcfg /rebuild D. erd.exe Answer: A
QUESTION 31 The customer brings their mini-tower and a new DVD/RW drive they wan
t installed. The technician finds a second hard drive in an empty 5.25 bay conne
cted to the secondary bus and jumpered as a slave. The ribbon cable will not str
etch from the primary hard drive to the open 5.25 inch bay. Which of the followi
ng is the BEST solution? A. Connec t the new DVD drive as the primary on the sec
ond ary bus and leave the old CD drive disconn ected. B. Move the second ary har
d drive next to the primary hard drive and connect to the primary bus. Connec t
the new DVD drive as the slave on the second ary bus.
C. Move the second ary hard drive from the second ary to the primary bus and the
n reforma t the hard drive after rebooti ng then reassig n the drive letters in
disk manag ement prior to installin g the new DVD drive on the second ary bus. D
. Move the second ary hard drive to the bay and then connect it to the primary b
us. Connec t the mini-to wer and the new DVD
drive as the master on the second ary bus. Answer: B Section: (none) Explanation
/Reference:
QUESTION 32 A user reports that they tried to plug in a USB device plug upside d
own and damaged one of the ports. Since this event, the user has not been able t
o get the computer to power on consistently. Which of the following is the MOST
likely reason? A. The damag ed ports contact s are shorting against the casing.
B. The comput ers power cord is not seated properl y. C. The power supply switch
was acciden tally opened . D. The Operati ng System was corrupt ed by the
USB device. Answer: A Section: (none) Explanation/Reference:
QUESTION 33 Which of the following should a technician perform to check a hard d
isk for corruption? A. Run the Recove ry Consol e. B. Run the verify comma nd. C
. Run the chkdsk comma nd. D. Run the Comput er Manag ement Too Answer: C Sectio
n: (none) Explanation/Reference:
QUESTION 34 Which of the following commands would be used to display hidden file
s? A. B. C. D. dir /? dir /d dir /a dir /s
QUESTION 35 A user has installed a second hard drive into a computer and receive
s a message stating Invalid Boot Volume. Which of the following should a technic
ian recommend to solve this problem? A. Set the jumpers on both hard drives to m
aster. B. Set the jumpers on both hard drives to C/S. C. Set the jumpers on both
hard drives to second ary. D. Remov e the jumpers from both hard drives. Answer
: B Section: (none) Explanation/Reference:
QUESTION 36 If a drives file system becomes corrupt, which of the following comm
ands would the technician use to repair the file system? A. B. C. D. chkdsk form
at fdisk verify
QUESTION 37 Which of the following command line utilities can be used to check f
or open ports? A. nbtstat B. ipconfig C. nslooku p D. netstat Answer: D Section:
QUESTION 38 Which of the following commands will resolve a host name to an IP ad
dress? A. nslooku p B. netstat C. arp D. ipconfig Answer: A Section: (none) Expl
anation/Reference:
QUESTION 39 A user reports they are unable to access network resources. The user
s IP address is currently 169.254.0.1. On a network with DHCP configured, the us
er should be instructed to: A. run IPCON FIG /REGIS TERDN S. B. disable the netw
ork adapter and restart the worksta tion. C. run
IPCON FIG /RENE W. D. run TRACE RT Answer: C Section: (none) Explanation/Referen
ce:
QUESTION 40 40.Which of the following utilities can be run on aWindows XP Profes
sional computer, if it is suspected that the file system structure has become da
maged? A. chkdsk B. bootsec .dos C. dmdiag D. verify Answer: A Section: (none) E
QUESTION 41 A customer is experiencing problems with the display after their com
puter is fully booted but reports seeing the BIOS splash screen during boot. Whi
ch of the following would MOST likely be the cause? A. The video cable is incorr
ec tly attache d. B. A corrupt ed or incorrec t video driver is installe d. C. A
n incorrec t video
card is installe d in the comput er. D. The video card is defectiv e and needs t
o be replace d. Answer: B Section: (none) Explanation/Reference:
QUESTION 42 Which of the following is the number of SCSI devices that can be add
ed to a single narrow SCSI bus? A. B. C. D. 6 7 8 9
QUESTION 43 Which of the following supports the Athlon 64? A. Socket 462 B. Sock
et 754 C. Socket 775 D. Socket 940 Answer: B Section: (none) Explanation/Referen
ce:
QUESTION 44 A customer brings in a laptop with a non-functioning LCD screen that
always remains black. However, when the technician connects the laptop to an ex
ternal monitor the laptop will boot Windows normally. Which of the following act
ions should the technician take FIRST? A. Install a new video card B. Replac e t
he LCD panel with a compati ble model C. Reroute the external VGA connect ion us
ing a digital visual interfac e (DVI) adapter D. Check the function ality of the
LCD cutoff switch Answer: D Section: (none) Explanation/Reference:
QUESTION 45 A technician is updating a computer for a customer by removing their
IDE drives and replacing them with SATA drives. The technician notes that these
drives have a SATA power connection and a Molex connection. Which of the follow
ing is the BEST way to provide power to these drives? A. Connec t only one of
the power connect ions on the drive. B. Use a Baby-A T adapter . C. Set the SATA
drive jumpers to the correct power setting. D. Connec t both power connect ions
on the drive. Answer: A Section: (none) Explanation/Reference:
QUESTION 46 Which of the following addresses would allow a technician to ping th
e localhost? A. Ping 128.0.0 .1 B. Ping 0.0.0.0 C. Ping 169.25 4.0.0 D. Ping 127
.0.0 .1 Answer: D Section: (none) Explanation/Reference:
QUESTION 47 The standard port monitor in Windows XP uses which of the following
protocols to configure and monitor the printer device status? A. B. C. D. IPP SM
TP SNMP IPX/SP X
QUESTION 48 Which of the following is the default loopback address? A. 127.0.0 .
0 B. 192.16 8.1.1 C. 127.0.0 .1 D. 192.16 8.1.0 Answer: C Section: (none) Explan
ation/Reference:
QUESTION 49 A customer needs help as the application log is full. They want to l
eave it the same size but maintain existing entries for future reference. Which
of the following is the BEST course of action? A. Backup the registry and delete
the applicat ion log. B. Archive existing records and clear
the applicat ion log. C. Clear all event logs without archivin g. D. Restore to
a previou s restore point. Answer: B Section: (none) Explanation/Reference:
QUESTION 50 A technician gets a call from a customer with aWindows XP computer.
The customer has just installed a new program in their computer. When the custom
er opens a file, it opens in a program that the customer does not want to use. W
hich of the following is the correct path to change the file extension back to t
he customers preference? A. Control Panel> Tools> Folder Options >File Types B.
Control Panel> Tools> Folder Options >Offline Files>A dvance d C. Control Panel>
Tools> Folder Options >View> Restore Default s
D. Control Panel> Tools> Folder Options >View> Reset all folders Answer: A Secti
QUESTION 51 A technician has configured all computers on the LAN, and the comput
ers can communicate with each other, but they cannot access the Internet. Which
of the following needs to be configured? A. Subnet mask B. Default Gatewa y C. W
eb Server D. FTP server Answer: B Section: (none) Explanation/Reference:
QUESTION 52 Which of the following tools is used to initiate archive procedures
in Windows XP Professional? A. NTBAC KUP.E XE B. VERIF Y.EXE C. CMD.E XE D. CONV
E RT.EX E Answer: A Section: (none)
QUESTION 53 Which of the following boot.ini switches will allow a technician to
install a non-default Windows splash screen? A. /noguib oot B. /bootlog o /nogui
b oot C. /bootlog o D. /noguib oot /bootlog o Answer: B Section: (none) Explanat
ion/Reference:
QUESTION 54 A client is having trouble connecting to their SOHO network. They us
e dynamic addresses through their home router. A technician performs an ipconfig
/all from the command line and receives this output: Ethernet Adapter Local Are
a Connection Connection-specific DNS Suffix . . : Description . . . . . . . . .
. . . . . . . . . : Broadcom 440x 10/100 Integrated Controller Physical Address
. . . . . . . . . . . . . : 00-25-FF-09-5D-2E Dhcp Enabled . . . . . . . . . . .
. . . . . : No IP Address . . . . . . . . . . . . . . . . . . : 192.168.3.141 S
ubnet Mask . . . . . . . . . . . . . . . . . : 255.255.255.0 Default Gateway . .
. . . . . . . . . . . . : 192.168.3.50 DNS Server . . . . . . . . . . . . . . .
. . . :192.168.3.100 Which of the following is the MOST likely cause of the pro
blem? A. The physica l address is incorrec t. B. DHCP is disable d. C. Subnet ma
sk is incorrec
t. D. APIPA is enabled . Answer: B Section: (none) Explanation/Reference:
QUESTION 55 A client is having problems retrieving their email. If their company
uses IMAP, which of the following ports should be open by default on their emai
l client? A. B. C. D. 25 80 110 143
QUESTION 56 A client is having problems sending their email. If the company uses
SMTP, which of the following ports is configured by default on their email clie
nt to allow mail out? A. B. C. D. 25 80 110 143
QUESTION 57 A customer reports that all printed documents display random charact
ers. Which of the following is the MOST likely cause of this problem? A. A broke
n corona wire B. Incorre
ct or corrupt driver C. Loose USB or parallel cable D. Incorre ct IP configur at
ion Answer: B Section: (none) Explanation/Reference:
QUESTION 58 A technician received a laptop that has a dimly lit display. The tec
hnician connects an external monitor and can see a fully functional display. Whi
ch of the following is the MOST likely cause? A. 15-pin connect or B. Wiring har
ness C. Video card D. Inverter board Answer: D Section: (none) Explanation/Refer
ence:
QUESTION 59 A customer states that their laptop has stability issues after a rec
ent memory upgrade. Which of the following is the MOST likely cause? A. The syst
em takes a 144-pin SODIM M and a 72-pin SODIM M was installe
d. B. The memor y does not meet Window s HCL standar ds. C. The memor y module i
s not register ed. D. The memor y is not properl y seated. Answer: D Section: (n
one) Explanation/Reference:
QUESTION 60 AWindows computer receives a stop error (e.g. bluescreen) on boot. W
hich of the following when run from recovery console could correct the issue? A.
B. C. D. convert defrag fdisk chkdsk
QUESTION 61 A technician needs to connect to a remote user using Remote Desktop.
Which of the following will bring up Remote Desktop? (Select TWO). A. Start>R un
>msc onfig
B. Start>R un>mst sc C. Start>R un>rdp D. Start>Al l Progra ms>Acc essorie s>Com
municat ions>R emote Deskto p E. Start>Al l Progra ms>Acc essorie s>Syste m Too
ls> Remote Deskto p Answer: BD Section: (none) Explanation/Reference:
QUESTION 62 A customer states they recently updated their system and now it will
not boot properly in normal mode. Which of the following could be used from Saf
e Mode to correct the issue? A. Event Viewer B. Disable DEP C. System Informa ti
on D. System Restore Answer: D Section: (none) Explanation/Reference:
QUESTION 63 A technician is replacing the motherboard on a laptop. Which of the
following should the technician do as a best practice? (Select TWO). A. Advise t
he custom er of every step of the process . B. Label every screws location and c
able path. C. Ensure the technici an wears an ESD strap. D. Apply thermal compou
nd to all compon ents. E. Install new ribbon cables. Answer: BC Section: (none)
QUESTION 64 A system has been infected with a virus. The customer does not have
a system backup. Which of the following is an effective method to remove the vir
us and preserve the customers data? A. Run a scan in Safe Mode. B. Run
FIXMB R and BOOTC FG from the Recove ry Consol e. C. Perform a repair install of
Window s. D. Boot in Last Known Good Configu ration. Answer: A Section: (none)
QUESTION 65 A clients PC is having problems connecting to a certain website. Whi
ch of the following tools would be used to evaluate the hops taken from the clie
nts PC to the website? A. NSLOO KUP B. IPCON FIG C. PING D. TRACE RT Answer: D S
ection: (none) Explanation/Reference:
QUESTION 66 Which of the following should a technician check FIRST if a Windows
XP user is trying to print a document and is getting the error message Print sub
-system not available? A. Printer has
power from the jack. B. Printer has been added. C. Spooler service is running .
D. Correct printer driver is installe d. Answer: C Section: (none) Explanation/R
eference:
QUESTION 67 Which of the following command syntax tests if a Windows XP computer
is configured to connect to the Internet? A. ping window s.com B. ping localho
st:80 C. ping 127.0.0 .1 D. ping -port 80 Answer: A Section: (none) Explanation/
Reference:
QUESTION 68 Which of the following command syntax releases and renews an IP addr
ess in aWindows XP machine? A. ipconfig
/release then ipconfig /renew B. ipconfig /release /renew C. ipconfig /release D
. ipconfig /all Answer: A Section: (none) Explanation/Reference:
QUESTION 69 In which of the following is the default location of user files (e.g
. My Documents, Favorites, Desktop) in Windows Vista? A. c:\users \<<user name>
> B. c:\user data\<< userna me>> C. c:\docu ments and settings \<<user name> > D
. c:\user folders\ <<user name> > Answer: A Section: (none) Explanation/Referenc
e:
QUESTION 70 A user reports that a device is not working. Within the device manag
er, a red X through the icon of a device indicates which of the following?
A. The device has a conflict with another device. B. The device driver needs to
be update d. C. The device is disable d. D. The device is not recogni zed by the
system. Answer: C Section: (none) Explanation/Reference:
QUESTION 71 A user reports that a device is not working.Within the Device Manage
r, a yellow ! on the icon of a device indicates which of the following? A. The d
evice is disable d. B. The device driver is not loaded. C. The device is in stan
dby . D. The device
is a duplicat e entry of the same device Answer: B Section: (none) Explanation/R
eference:
QUESTION 72 Which of the following can be accessed with the Computer Management
MMC snap-in tool? (Select THREE). A. Networ king Connec tions B. Event Viewer Lo
gs C. Printers D. Disk Manag ement E. Device Manag er F. My Comput er Answer: BD
E Section: (none) Explanation/Reference:
QUESTION 73 An application is not responding, and the technician wants to end th
e process. Which of the following methods will allow Task Manager to be accessed
? (Select TWO). A. Pressin g Ctrl-AltDel and selectin g Task Manag er.
B. Right clicking anywhe re on the desktop and selectin g Task Manag er. C. Open
in g the Control Panel and double clicking on the Task Manag er icon. D. Right c
licking on the task bar and selectin g Task Manag er. E. Openin g My Comput er a
nd selectin g Task Manag er from the shortcut s menu on the left side. Answer: A
D Section: (none) Explanation/Reference:
QUESTION 74 Which of the following tools would be used to format a partition but
not the hard drive? (Select TWO).
A. Disk Defrag menter MMC Snap-In B. Format from the comma nd line C. Disk Manag
ement MMC Snap-In D. Fdisk from the comma nd line E. Chkdsk from the comma nd l
ine Answer: BC Section: (none) Explanation/Reference:
QUESTION 75 Which of the following command line utilities could be used to verif
y basic connectivity between two network devices? (Select TWO). A. route print B
. net start C. tracert D. ping E. ipconfig Answer: CD Section: (none) Explanatio
n/Reference:
QUESTION 76
A customer using Windows Vista wants to disable User Account Control (UAC). Whic
h of the following responses should the technician give to explain the UAC? A. I
t is used to ensure that the action perform ed will have the potentia l to be ro
lled back. B. If the UAC is turned off, it will cause the custom er to always ha
ve to double click an item to run it and some menu items may not be availabl e.
C. It is there to protect against any change s being made to the OS that may be
harmful and could make the OS
unstabl e. D. If the UAC is turned off, some progra ms may not run at all. Answe
QUESTION 77 By default, which of the following are needed to edit the boot.ini f
ile directly if Show hidden files and folders is enabled in folder options? (Sel
ect TWO). A. Check display the full path in title bar folder options. B. Check t
he read only attribut e in file properti es. C. Check the hidden attribut e in f
ile properti es. D. Unchec k Hide protect ed operati ng system files in folder o
ptions.
E. Unchec k the read only attribut e in file properti es. Answer: DE Section: (n
QUESTION 78 A user receives an Access is Denied error when trying to install an
application on their computer. Which of the following should the technician chec
k FIRST? A. Check if File and Print sharing for Microso ft Networ ks is turned o
n. B. Check if the System Group has access rights on the drive. C. Check if the
Everyo ne Group has access rights on the drive. D. Check if user is a local
adminis trator on the comput er. Answer: D Section: (none) Explanation/Reference
:
QUESTION 79 A user cannot access the Internet via a proxy server.Which of the fo
llowing ports needs to be set on the web browser proxy to allow HTTP traffic? A.
B. C. D. 21 25 80 120
QUESTION 80 A user is unable to receive FTP antivirus updates from the vendor bu
t has network connectivity. Which of the following settings should be checked? (
Select TWO). A. Port 21 is open B. Port 22 is open C. Port 23 is open D. Port 25
is open E. The proxy setting in the antiviru s applicat ion Answer: AE Section:
QUESTION 81 Which of the following is the BEST solution for repairing a hard dri
ve that results in the Could not read from selected boot disk display upon booti
ng? A. Use recover y console and the bootcfg /rebuild comma nd. B. Use recover y
console and the chkdsk comma nd. C. Use recover y console and the fixboot comma
nd. D. Use recover y console and the fixmbr comma nd. Answer: A Section: (none)
QUESTION 82 Which of the following are commonly associated with dial-up networki
ng? A. Cable Internet service B. Integrat
ed Service s Digital Networ k (ISDN) C. Public Switche d Teleph one Networ k (PS
TN) D. Digital Subscri ber Line (DSL) Answer: C Section: (none) Explanation/Refe
rence:
QUESTION 83 A laptop is connected to an external LCD projector. The computer boo
ts up and the image is visible on the laptop screen but not via the projector. T
he cable from the laptop to the projector is connected on both ends and is a kno
wn good cable. The projector is on but only shows the default projector image on
the screen. Which of the following are the MOST likely reasons for the issue? (
Select TWO). A. The projecto r has to be compati ble with the operati ng system.
B. The laptop can only display to either the internal screen or external
screen. C. The projecto r is not set to display the correct video source. D. The
laptop is not set to display to the external video connect or. E. The laptop ha
s to use a special HDMI cable in order to display images to the projecto r. Answ
er: CD Section: (none) Explanation/Reference:
QUESTION 84 In a 64-bitWindows operating system, which of the following director
ies is created twice, once for 32-bit applications and once for 64-bit applicati
ons? A. C:\Doc uments and Setting s B. C:\Wind ows C. C:\Prog ram Files
D. C:\User s Answer: C Section: (none) Explanation/Reference:
QUESTION 85 In a defaultWindows Vista installation, which of the following direc
tory paths would a file on the desktop of user1 be placed? A. C:\Doc uments and
settings \Deskto ps\user 1 B. C:\user 1\deskt op C. C:\User s\user1\ Deskto p D.
C:\Doc uments and Setting s\user1\ Deskto p Answer: C Section: (none) Explanati
on/Reference:
QUESTION 86 A technician is installing a high performance graphics card in a PCI
express slot. Which of the following should be done FIRST after inserting the c
ard into the slot? A. Enable the graphic s card in the BIOS. B. Power on the
PC and ensure Window s detects it. C. Install the memor y for the graphic s card
. D. Connec t the appropr iate power cable. Answer: D Section: (none) Explanatio
n/Reference:
QUESTION 87 Which of the following commands should be used to resolve a file per
mission issue? A. B. C. D. edit cacls chkdsk md
QUESTION 88 Users are reporting their machines are losing connection to a centra
l server during off hours, causing some processes that run after hours to stop.
Which of the following commands would BEST confirm the problem? A. ping -l 10000
B. ipconfig /showcl assid C. ping -t D. ipconfig
/registe rdns Answer: C Section: (none) Explanation/Reference:
QUESTION 89 Which of the following can be accomplished from the System Configura
tion utility? (Select TWO). A. Clear printer spool. B. Disable service s at star
tup. C. Disable start up progra ms D. Change the default browser . E. Disable sy
stem restore. Answer: BC Section: (none) Explanation/Reference:
QUESTION 90 A user on a home network would like to be able to use Windows Remote
Desktop to connect to the Windows XP Pro desktop from the road. If there are mu
ltiple PCs on the home network, which of the following will BEST enable the user
to connect using Remote Desktop? A. Enable port forwardi ng on the router for p
ort 3389 to the IP address
. B. Configu re a VPN connect ion for the user to connect to the home network .
C. Configu re the PC to broadc ast an open Remote Deskto p connect ion. D. Enabl
e port forwardi ng on the router for port 5901 to the IP address . Answer: A Sec
tion: (none) Explanation/Reference:
QUESTION 91 A user reports that VoIP telephone calls have static and a noticeabl
e delay whenever other users are using the home network. Which of the following
routing features should be used on the home network to resolve this issue? A. Qo
S B. NAT C. Port forwardi ng D. Port triggeri
ng Answer: A Section: (none) Explanation/Reference:
QUESTION 92 When turning on a PC a series of beeps is heard but no display is se
en.Which of the following could be the issue? A. The memor y is not installe d c
orrectl y. B. The hard drive is missing or failed. C. The PC is not connect ing
to the network . D. The power cord is not connect ed properl y. Answer: A Sectio
QUESTION 93 The new security feature in Vista that prevents programs from runnin
g with escalated privileges is called: A. User Accoun t
Control (UAC). B. Window s Sidebar . C. Window s Defend er. D. Aero Interfac e.
QUESTION 94 Which of the following will disable the UAC in Windows Vista? A. In
Task Manag er, click the Proces ses tab and End Proces s on the UAC.ex e process
. B. Launch the Registr y Editor and go to HKEY_ LOCAL _MACH INE\SO FTWAR E\Mic
ro softWin dows\C urrentV ersion\ Policies
\Syste m and delete the Enable LUA key. C. Go to Control Panel (User Accoun ts a
nd Family Safety), User Accoun ts, Turn User Accoun t Control on or off. D. Run
MSCO NFIG, click the Securit y tab and check the Disable UAC option. Answer: C S
QUESTION 95 When converting a dynamic disk to a basic disk in Windows, which of
the following will occur? A. Any existing logical partition on the dynami c disk
is
convert ed to a simple volume. B. Any simple volume on the dynami c disk is conv
ert ed to a logical partition . C. Any data on existing volume s will be perman
ently lost. D. Any previou sly stored data will be accessi ble from the boot par
tition . Answer: C Section: (none) Explanation/Reference:
QUESTION 96 When combining NTFS and Share permissions, which of the following is
true? A. The least restricti ve permiss ion overrid es
B. The most restricti ve permiss ion overrid es C. The NTFS permiss ions overrid
e D. The Share permiss ions overrid e Answer: B Section: (none) Explanation/Ref
erence:
QUESTION 97 A user reports that their computer is unexpectedly shutting down. Af
ter several minutes, the computer can be powered on as normal. Which of the foll
owing is the MOST likely cause? A. The fans are not cooling properl y. B. The co
mput ers bus speed is improp erly configur ed. C. The memor y is not properl y s
eated. D. The power
supply has failed. Answer: A Section: (none) Explanation/Reference:
QUESTION 98 Users in an office are having problems connecting to certain resourc
es outside of their network. The technician suspects that a router on the networ
k has failed. Which of the following tools can be used to determine the point of
failure on the network? A. netstat B. tracert C. nslooku p D. ipconfig Answer:
QUESTION 99 After a new system board is installed on a laptop, the system fails
to POST. Which of the following should be done FIRST? A. Reseat and check all ca
bles. B. Replac e the system board. C. Flash the BIOS. D. Replac e the RAM. Answ
er: A Section: (none) Explanation/Reference:
QUESTION 100 A customer reports that they are unable to access any network resou
rces. To test the functionality of the customers NIC, the technician should use
which of the following? A. Cyclic Redund ancy Check (CRC) B. Networ k Addres s T
ransla tion (NAT) C. Loopba ck test D. Power on Self Test (POST) Answer: C Secti
on: (none) Explanation/Reference: PassGuide.com-Make You Succeed To Pass IT Exam
s PassGuide 220-702 V8.02
QUESTION 101 An end user reports that they are unable to access any websites or
network resources by the fully qualified domain name (FQDN); however, the techni
cian is able to access these resources by IP address. Which of the following is
the MOST likely cause for this problem? A. The custom ers DNS server is unavail
able. B. The custom er has an incorrec t default gatewa y. C. The
custom er has a bad NIC card. D. The custom er does not have an IP address . Ans
wer: A Section: (none) Explanation/Reference:
QUESTION 102 Multiple customers are reporting that network response time is very
slow. The technician suspects that excessive broadcasts may be causing the prob
lem. Which of the following is the BEST tool to troubleshoot this issue? A. B. C
. D. Telnet Netstat Tracert Ping
QUESTION 103 An end user in a company is trying to research a new product, but w
henever they go to a particular website, they receive a message that they do not
have access to this site. Which of the following is the MOST likely cause for t
his problem? A. The custom er is not running the browser as an adminis trator. B
. The DHCP server
has been configur ed to block the site. C. The custom er is not an adminis trato
r on the comput er. D. The proxy server has been configur ed to block the site.
QUESTION 104 After installing a single new RIMM memory module the system fails t
o start properly or recognize the new memory. Which of the following is MOST lik
ely the problem? A. The module is not installe d properl y. B. RIMM module s mus
t be installe d in pairs. C. The module s capacit y is too
large. D. The incorrec t drivers were loaded. Answer: B Section: (none) Explanat
ion/Reference:
QUESTION 105 After installing a new processor, the system reports the CPU is not
running at the correct speed.Which of the following is the MOST likely cause? A
. The front side bus speed or clock multipli er is wrong. B. Too much thermal pa
ste was applied betwee n the CPU and heatsin k. C. The drivers for the new CPU n
eed to be installe d. D. The CPU was installe d counter clockwi
se. Answer: A Section: (none) Explanation/Reference:
Exam C QUESTION 1 A printer is leaving a ghost image on the printed pages. Which
of the following would MOST likely be causing the issue? A. Pickup rollers B. T
oner cartridg e C. Paper quality D. Paper jam Answer: B Section: (none) Explanat
ion/Reference:
QUESTION 2 Which of the following components could MOST likely cause a Non-syste
m disk or disk error to occur after POST? A. Bad memor y B. Video Card C. Faulty
chipset D. FDD Answer: D Section: (none) Explanation/Reference:
QUESTION 3 A user reports that after installing a PCIe video card into a system,
the onboard video no longer displays. Which of the following is MOST likely the
cause? A. The drivers for the onboar d video card have
been overwrit ten by the PCIe video card drivers. B. The PCIe video card is defe
ctiv e and is conflicti ng with the onboar d video. C. The BIOS detecte d the PC
Ie video card and disable d the onboar d video. D. The process or has overhe ate
d and is causing the video to not display. Answer: C Section: (none) Explanation
/Reference:
QUESTION 4 Which of the following tools could be used to test the voltage coming
from a laptops AC adapter? A. Tone generat
or B. Loopba ck plug C. Extensi on magnet D. Multime ter Answer: D Section: (non
QUESTION 5 Which of the following can be used to achieve the highest transfer ra
te for an external hard drive? A. FireWir e B. eSATA C. USB 1.1 D. USB 2.0 Answe
QUESTION 6 A user reports that their CAD files will display correctly in low res
olution but not in high resolution after installing a new graphics card. Which o
f the following will MOST likely fix this problem? A. Install a larger capacit y
hard drive. B. Increas e the paging file size. C. Update the mother board BIOS
to the
previou s version. D. Update the video card drivers to the latest version. Answe
r: D Section: (none) Explanation/Reference:
QUESTION 7 A user reports the dot matrix printer does not print clearly on part
4 and 5 of the multi-part form. Which of the following should be preformed FIRST
? A. The forms length needs to be adjuste d. B. The ribbon drive needs to be adj
uste d. C. The forms are old and need to be replace d. D. The print head needs t
o be adjuste d. Answer: D Section: (none)
QUESTION 8 An automotive testing application requires a serial device to be adde
d to a Windows XP Professional PC. The application requires the communications s
ettings to be configured in the OS. In which of the following are these settings
located? A. Accessi bility Options B. Networ k Connec tions C. Device Manag er
D. Service s Answer: C Section: (none) Explanation/Reference:
QUESTION 9 Which of the following malware types sits quietly in the background t
o collect and transmit sensitive information from a users computer? A. Worm B. S
pywar e C. Virus D. Adware Answer: B Section: (none) Explanation/Reference:
QUESTION 10 During POST a beep can be heard, and the computer does not boot. Whi
ch of the following BEST describes the problem? A. RAM failure B. Power
supply failure C. Floppy drive failure D. Hard drive failure Answer: A Section:
QUESTION 11 Which of the following commands would be used to verify the integrit
y of critical system files? A. verify B. nslooku p C. sfc D. chkdsk Answer: C Se
QUESTION 12 Which of the following commands would be used to fix errors on the s
ystem disk? A. tracert /w B. xcopy /z C. diskco mp D. chkdsk /f Answer: D Sectio
QUESTION 13 Which of the following are differences between 802.11n and 802.11g?
(Select TWO).
A. MAC filtering is not allowed in 802.11 n but is allowed in 802.11 g. B. Simul
ta neous 2.4GHz and 5.8GHz operati on occurs in 802.11 n but not in 802.11 g. C.
Multiple -Input Multiple -Output (MIMO) only occurs in 802.11 n. D. 802.11 g ha
s a faster through put than 802.11 n. E. 802.11 g uses a differen t frequen cy t
han 802.11 n. Answer: BC Section: (none)
QUESTION 14 Which of the following will allow a technician to secure a wireless
access point? A. Enable MAC filtering B. Enable the DMZ C. Enable DHCP D. Disabl
e port forwardi ng Answer: A Section: (none) Explanation/Reference:
QUESTION 15 Which of the following should be disabled on a router, to use a stat
ic IP? A. B. C. D. DHCP TCP/IP Firewall WPA2
QUESTION 16 Which of the following 802.11 standards by default uses the 5GHz fre
quency range and supports speeds up to 54Mbps? A. B. C. D. N A B G
Answer: B Section: (none)
QUESTION 17 Which of the following 802.11 standards by default uses the 2.4GHz f
requency range and supports speeds up to 11Mbps? A. B. C. D. A G N B
QUESTION 18 A technician is troubleshooting a laptop LCD, and when the cover is
opened nothing shows on the screen. Then all of a sudden the screen comes on and
works fine. Which of the following should the technician check FIRST? A. Backli
g ht B. Inverter C. Loose cable D. Lid switch Answer: D Section: (none) Explanat
ion/Reference:
QUESTION 19 When installing an external USB hard drive, which of the following i
s the maximum speed that can be expected when connecting to a USB 2.0 port? A. 1
.1Mbp s B. 100Mb ps C. 480Mb ps D. 512Mb ps
QUESTION 20 After installing multiple hard drives in a computer, the technician
finds that some of the drives will intermittently be unavailable. Which of the f
ollowing is the MOST likely reason that the drives are periodically unavailable?
A. The BIOS does not recogni ze the new drives. B. The partition tables on the
drives need to be cleared. C. The power supply is not supplyi ng enough power. D
. The drives need to be formatt ed with NTFS. Answer: C Section: (none) Explanat
ion/Reference:
QUESTION 21 A technician is installing a new SATA drive into an older computer.
Which of the following conditions can prevent the technician from being successf
ul?
A. SATA drives are smaller than PATA drives. B. SATA drives cannot be formatt ed
with NTFS. C. Mountin g holes for the drives are differen t. D. Power supply do
es not have the proper connect ions. Answer: D Section: (none) Explanation/Refer
ence:
QUESTION 22 After a computer has been returned from having the system board repl
aced, the end user reports that they can no longer access their flash drive when
it is plugged into the front USB ports. The keyboard and mouse are plugged into
the rear USB ports and are working properly. Which of the following is the MOST
likely cause of the problem? A. The USB drivers were not installe d after the r
epair. B. Support
for legacy devices has been turned to inactive in the BIOS. C. The front USB por
ts were not connect ed to the system board header. D. The front USB ports need t
o be activate d in System Properti es. Answer: C Section: (none) Explanation/Ref
erence:
QUESTION 23 Which of the following should be the FINAL step a technician should
take once they have cleaned a system of a malware infection? A. Backup the regis
try. B. Remov e all used applicat ions. C. Backup the
boot.ini. D. Educat e the user. Answer: D Section: (none) Explanation/Reference:
QUESTION 24 A computer has become infected with a piece of malware. The current
system software has detected the threat and moved it into a special state. Which
of the following terms BEST defines the state? A. Deleted B. Remov ed C. Blocke
d D. Quaran tined Answer: D Section: (none) Explanation/Reference:
QUESTION 25 When removing a malware infection from a machine, which of the follo
wing modes should be used? A. Safe Mode B. VGA Mode C. Debugg ing Mode D. Recove
ry Mode Answer: A Section: (none) Explanation/Reference:
QUESTION 26 A technician is repeatedly called to a users desk because the user i
s being prompted during all installation of software and during the launching of
certain programs. Which of the following features is
causing this prompting to occur? A. Bitlocke r B. UAC C. WFS D. NTFS Answer: B S
QUESTION 27 A technician has installed a newWAP into a SOHO environment, which o
f the following will provide the HIGHEST level of security? A. Turn on SSID, ena
ble WPA2, enable WEP and change key every 30 days B. Turn on SSID, enable WPA, i
mplem ent MAC filtering and change key every 30 days C. Turn off SSID, enable WP
A2, implem ent MAC filtering and change key every
30 days D. Turn off SSID, enable WEP, implem ent MAC filtering and change key ev
ery 30 days Answer: C Section: (none) Explanation/Reference:
QUESTION 28 A user has a computer with a 100GB IDE hard drive formatted as a sin
gle FAT32 partition. The partition has 50GB of free space but the user receives
an error when attempting to save a 5GB video file. Which of the following will r
esolve this issue? A. Change the partition to be the active partition . B. Conve
rt the drive to a dynami c disk. C. Change the partition to be an extende d part
ition . D. Convert the partition to NTFS.
QUESTION 29 A user has a computer with a 100GB IDE hard drive formatted as a sin
gle FAT32 partition. This drive is only used to store data. The user adds a seco
nd 100GB hard drive and wants to mirror the two drives. When the user goes to di
sk management there is no option to mirror the drives. Which of the following wi
ll resolve this issue? A. Convert the partition to NTFS. B. Change the partition
to be an extende d partition . C. Convert both drives to a dynami c disk. D. Ch
ange the partition to be the active partition . Answer: C Section: (none) Explan
ation/Reference:
QUESTION 30 A technician upgrades a computer from Windows XP Media Center Editio
n to Windows Vista Home Premium. After the upgrade Aero will not turn on. The sy
stem has a 2.4 GHz processor, 1GB of RAM, and a DirectX 7 video card. Which of t
he following will resolve this issue?
A. Aero cannot be used on Window s Vista Home Premiu m. B. Upgrad e the video ca
rd to a DirectX 9 compati ble card. C. Upgrad e the video driver. D. Upgrad e th
e RAM to 4GB. Answer: B Section: (none) Explanation/Reference:
QUESTION 31 A user is getting ready to upgrade the graphics card in their comput
er with a performance PCIe graphics card. The user has verified that they have a
16x PCIe slot on their motherboard. Which of the following may also need to be
upgraded? A. RAM B. Mother board C. Power supply D. Proces sor Answer: C Section
QUESTION 32 A user wants to add an optical drive to their computer to archive 10
0GB of data.Which of the following writable optical drives will allow them to ar
chive this data using the fewest discs? A. DVD B. HD-DV D C. Blu-Ray D. CD Answe
QUESTION 33 Which of the following commands can prepare a new disk for use? A. f
ormat B. nslooku p C. ipconfig D. xcopy Answer: A Section: (none) Explanation/Re
ference:
QUESTION 34 To determine if remote host is reachable a technician would issue wh
ich of the following commands? A. B. C. D. path ping verify nslooku p
QUESTION 35 Which of the following commands should be used to change a FAT volum
e into a NTFS volume? A. chkdsk B. convert
C. pushd D. ftype Answer: B Section: (none) Explanation/Reference:
QUESTION 36 Which of the following creates a secure connection to a remote host?
A. B. C. D. FTP SMTP SSH TELNE T
QUESTION 37 Which of the following protocols should be allowed through the firew
all for a mail application? A. B. C. D. PING SMTP DHCP SNMP
QUESTION 38 A customer wants to ensure that their new drive has the fastest tran
sfer speed. Which of the following technologies should be recommended? A. B. C.
D. IDE USB EIDE SATA
QUESTION 39 A customer reports that after upgrading their CPU, the system overhe
ats and shuts itself down. Which of the following is MOST likely the cause? A. C
MOS jumpers are incorrec tly set B. Optical drive cables are loose C. Therma l c
ompou nd is not on the process or D. Memor y is incorrec tly seated Answer: C Se
QUESTION 40 Which of the following may be required if a system shuts down after
installing a new high performance video card? A. Faster CPU B. Higher wattage po
wer supply C. Larger capacit y hard drive D. Increas ed system
RAM Answer: B Section: (none) Explanation/Reference:
QUESTION 41 A user states they receive a message Boot device not found half of t
he time they boot their system. Which of the following is the MOST likely cause?
A. A dead CMOS battery B. The OS is not installe d on the hard drive C. A fault
y RAM D. A faulty HDD connect ion Answer: D Section: (none) Explanation/Referenc
e:
QUESTION 42 A computer is redeployed after sitting in storage for a year and is
now displaying the wrong date. Which of the following is the cause? A. The compu
t ers BIOS is corrupt. B. The comput ers operati ng system needs to be update
d. C. The comput ers CMOS battery has lost its charge. D. The comput ers power s
upply is failing. Answer: C Section: (none) Explanation/Reference:
QUESTION 43 Which of the following boot.ini switches will allow a technician to
install a non-default Windows splash screen? A. /noguib oot B. /bootlog o /nogui
b oot C. /bootlog o D. /noguib oot /bootlog o Answer: B Section: (none) Explanat
ion/Reference:
QUESTION 44 A technician installs a SATA controller card and moves the hard driv
e cable from the system board to the SATA controller. The system POSTs and the c
ontroller BIOS recognizes the hard drive but does not boot to the hard drive and
start Windows. Which of the following is the MOST likely cause of the problem?
A. Window s
cannot be booted from a controll er card. B. The hard drive must have Window s r
einstall ed becaus e a new controll er card was installe d. C. The SATA controll
er card was not set as a boot device in the comput er BIOS. D. The new controll
er must have the correct jumper settings for Window s mode. Answer: C Section:
QUESTION 45
A user notices that the workstation is performing slowly and is populating .eml
files after connecting to the network. The user has been disconnected for over t
wo months. Which of the following is the MOST likely cause of the issue? A. Hard
drive is failing. B. Networ k card needs to be reinstall ed. C. Networ k cable
is bad. D. Outdate d signatur e files allowed a virus attack. Answer: D Section:
QUESTION 46 A user reports that they cannot access a file on the local D drive o
f their PC. This is a non-system/ non-boot drive. The technician needs to run ch
kdsk without rebooting the system. Which of the following methods will meet this
goal? A. From the comma nd line, run chkdsk utilizing the /f switch. B. From th
e comma nd line, run chkdsk utilizing the /x switch. C. Use the
diskpart utility with the select option. D. Use the Disk Manag ement console to
dismou nt the D drive and run chkdsk. Answer: B Section: (none) Explanation/Refe
rence:
QUESTION 47 Which of the following is the BEST response upon seeing a STOP error
in Windows XP? A. Boot to the Event Viewer to see what is logged. B. Use the Re
cove ry Consol e immedi ately. C. Use msconfi g to see the error messag e. D. Wr
ite all of the error messag e down immedi
ately. Answer: D Section: (none) Explanation/Reference:
QUESTION 48 A users machine is hanging right after the Windows splash screen occ
urs. The mouse cursor tracks, but the system is otherwise unresponsive. Which of
the following is the MOST likely cause of this problem? A. Device driver issues
B. Corrupt MBR C. Failed control set D. Boot sector virus Answer: A Section: (n
QUESTION 49 A customer wants to purchase a FireWire-based external hard disk dri
ve. Which of the following ports is needed on the machine to be able to utilize
such a device? A. eSATA B. USB 2.0 C. Parallel D. IEEE 1394 Answer: D Section: (
none) Explanation/Reference:
QUESTION 50 A technician is going to flash the BIOS on a laptop.Which of the fol
lowing would the technician need to complete this task?
A. The userna me and passwo rd B. The laptops AC adapter C. The CD of the operat
i ng system D. The laptops hard-dri ve Answer: B Section: (none) Explanation/Ref
erence:
QUESTION 51 A technician is trying to use the nslookup command. Which of the fol
lowing needs to be installed before this command can be used? A. NetBIO S B. IPX
/SP X C. UDP D. TCP/IP Answer: D Section: (none) Explanation/Reference:
QUESTION 52 A technician replaces two 1GB DIMMs with two 2GB DIMMs. When the ins
talled RAM amount is verified in Windows Vista, only 3GB appears. Which of the f
ollowing is the MOST likely cause? A. The DIMMs are from differen t
manufa cturers. B. Window s Vista 32-bit can only address up to 3GB of memor y.
C. The DIMMs are differen t speeds. D. The RAM amount needs to be update d in Vi
rtual Memor y. Answer: B Section: (none) Explanation/Reference:
QUESTION 53 A user wants to add an optical drive to their computer to archive 10
0GB of data.Which of the following writable optical drives will allow them to ar
chive this data using the fewest discs? A. DVD B. HD-DV D C. Blu-Ray D. CD Answe
QUESTION 54 A technician has recovered a system from a virus infection but some
of the system files were
compromised. Which of the following tools can be run from the run dialog box to
replace or repair system files? A. chkdsk /f B. sfc /scanno w C. format D. recov
er Answer: B Section: (none) Explanation/Reference:
QUESTION 55 A customer states they cannot print and they are getting a message t
hat the print spooler has not started. Which of the following will correct this
error in the LEAST amount of time? (Select TWO). A. Restart the comput er from T
ask Manag er B. From the comma nd line: start print spooler C. Open the Service
s MMC>ri ght click RPC Service >Restar t D. From the comma nd line: net start sp
ooler
E. Open the Service s MMC>ri ght click Print Spooler >Start Answer: DE Section:
QUESTION 56 A customer reports that their computer is slow; much slower than the
ir computer at work. A technician wants to check the processor speed. Where can
the technician find this information? A. System Restore B. System Informa tion C
. System Configu ration Utility D. Task Manag er Answer: B Section: (none) Expla
nation/Reference:
QUESTION 57 Which of the following is true for a 10/100 NIC running at half-dupl
ex? A. Maximu m data rate transmi ssion of NIC will have a speed of 50MBp
s. B. NIC will transmit data in only one directio n at a time. C. NIC will simul
ta neously transmit data in both directio ns at a time. D. Maximu m data rate tr
ansmi ssion of NIC will have a speed of 5MBps. Answer: B Section: (none) Explana
tion/Reference:
QUESTION 58 Which of the following is true for a 10/100 NIC running at full-dupl
ex? A. Maximu m data rate transmi ssion of NIC will have a speed of 10MBp s. B.
Maximu m data rate transmi ssion of
NIC will have a speed of 1000Ba seT. C. NIC will transmit data in only one direc
tio n at a time. D. NIC will simulta neously transmit data in both directio ns a
t a time. Answer: D Section: (none) Explanation/Reference:
QUESTION 59 A customer wants to add an internal IDE drive with the ability to wr
ite DVDs. The computer currently has two IDE hard disk drives, one IDE CD writin
g optical drive and a DVD read-only IDE optical drive. Which of the following sh
ould the technician recommend? A. Three devices can be installe d on each IDE co
ntroll er. B. The internal drive can be installe d on the third IDE controll
er. C. One device will need to be remove d before an addition al device will fit
. D. The DVD read-on ly optical drive is incomp atible with DVD writable drives.
QUESTION 60 A technician is performing a DSL and telephone installation at the s
ame time. In order to use the DSL connection and the phones at the same time, wi
thout interference, which of the following does the technician need to install?
A. Demarc ation point B. Signal amplifie r C. Filters D. QoS Answer: C Section:
QUESTION 61 A customer is installing a new 2.5 USB external HDD on a desktop PC
and is using the front USB port. A light on the drive turns on but the system do
es not recognize the device. Which of the following is the MOST likely problem?
A. The system is not providin g enough power to the USB port. B. A 2.5 drive is
designe d for use with a laptop not with a desktop PC. C. Thumb drives and camer
a s are plugged into the front USB ports the custom er needs to use the USB port
s in the back. D. The external drive is incomp atible with the system. Answer: A
QUESTION 62 A technician is attempting to get into the BIOS and they are being p
rompted for a password. Which of the following can clear the BIOS password? (Sel
ect TWO). A. Pull the CMOS battery. B. Pull the 20/24 pin connect or from the ma
in board. C. Short the reset circuit near the RAM. D. Use the appropr iate jumpe
r on main board. E. Use the reset button on the front panel. Answer: AD Section:
QUESTION 63 A user states that they can use their laptop when attached to AC pow
er, but it will not charge a new battery. Which of the following is the MOST lik
ely problem? A. Faulty AC
adapter B. Button board has failed C. Loose DC jack D. Faulty chargin g circuit
QUESTION 64 A user states their laptop will not stay on unless they hold the AC
adapter plug in a certain position. Which of the following is the MOST likely ca
use? A. Failing AC adapter B. Loose DC jack C. Faulty CMOS battery D. System is
not connect ed to a UPS Answer: B Section: (none) Explanation/Reference:
QUESTION 65 A user states that they could connect to their home wireless network
with their laptop and now they cannot. Which of the following is the MOST likel
y issue? A. The user forgot their WPA key.
B. The user disable d the WiFi adapter with the hardwa re or softwar e switch. C
. Window s Zero Configu ration service has been set to disable d in the Service
s Snap-In . D. The wireles s NIC is disable d in the BIOS. Answer: B Section: (n
QUESTION 66 A customer states that their laptop battery is not charging and it w
ill not power on with the AC adapter. Which PassGuide.com-Make You Succeed To Pa
ss IT Exams PassGuide 220-702 V8.02 of the following would the technician use to
check the AC adapter? A. Multime ter B. Ground fault tester C. Power supply tes
ter D. Toner
probe Answer: A Section: (none) Explanation/Reference:
QUESTION 67 A technician has installed a maintenance kit on a laser printer and
replaced all consumables. Which of the following should the technician do NEXT?
A. Reset the page count. B. Discon nect the power. C. Connec t the commu nicatio
n s cable. D. Install the toner cartridg e. Answer: A Section: (none) Explanatio
n/Reference:
QUESTION 68 A user reports that their Windows XP machine restarts automatically
on boot and the screen flashes blue for half a second. Which of the following al
lows a technician to capture the error code? A. Press F8 and select Boot into Sa
fe Mode. B. Insert Window s install disc and go to
Recove ry Consol e. C. Use Window s install disc to perform hardwa re diagnos ti
cs. D. Press F8 and select Disable Automa tic Restart on System Failure. Answer:
QUESTION 69 A user states that their Windows XP computer is running extremely sl
owly. It has a P4 3.2GHz processor and 256MB of RAM. A technician opens Task Man
ager and sees that CPU usage is at 25% and PF Usage is at 314MB. Which of the fo
llowing is MOST likely the cause? A. The process or is overloa ded. B. Not enoug
h physica l RAM installe d. C. The dust in the system fans is causing the system
to overhe at. D. Page File is set too high. Answer: B Section: (none) Explanatio
n/Reference:
QUESTION 70 A hard drive set as a dynamic disk is moved from oneWindows computer
to another. None of the disks are seen in My Computer. Which of the following t
ools would be BEST to start troubleshooting? A. DirectX Diagno stics B. Disk Man
ag ement MMC Plug-in C. NET USE D. System Configu ration Utility Answer: B Secti
QUESTION 71 Upon trying to print, a computer gives the error that the printer sp
ooler service is not started. Which of the following tools could be used to rest
art the printer spooler service? (Select TWO). A. Printer Properti es B. Service
s MMC Plug-in C. Comput er Manag
ement D. Disk Manag ement MMC Plug-in E. Device Manag er Answer: BC Section: (no
QUESTION 72 Shortly after the Press Ctrl-Alt-Delete to login screen appears in W
indows XP, a user gets the error One or more services failed to start. Which of
the following locations could be accessed to identify the service that did not s
tart and attempt to start the service manually? (Select TWO). A. Comput er Manag
ement B. Service s MMC Plug-in C. Event Log D. Task Manag er E. System Configu
ration Utility Answer: AB Section: (none) Explanation/Reference:
QUESTION 73 A user reports they would like to install a larger HDD but is not su
re what type to buy. The user wants the technician to check and verify the type
of HDD needed. The technician opens the case and looks at the HDD connectors the
y see a single thin cable with L shaped connectors. Which of the following HDD t
ypes should the technician tell the user to purchase? A. SCSI B. SATA
C. UDMA D. PATA Answer: B Section: (none) Explanation/Reference:
QUESTION 74 A new firewall was installed on a system and since then a remote use
r has been unable to reach the file server. Which of the following should the te
chnician verify is setup on the new firewall? A. Domain Name System (DNS) B. Por
t forwardi ng C. Dynami c Host Configu ration Protoco l (DHCP) D. Automa tic Pri
vate Internet Protoco l Addres sing (APIPA ) Answer: B Section: (none) Explanati
on/Reference:
QUESTION 75 Which of the following ping switches would be used to ping continuou
sly until manually stopped? A. B. C. D. -l -t -a -f
QUESTION 76 A device driver is not loading properly. If Boot Logging has been tu
rned on, which of the following files will list the drivers that load on startup
? A. INDEX. DAT B. BOOT.I NI C. NTBTL OG.TX T D. AUTOE XEC.B AT Answer: C Sectio
QUESTION 77 A user wants to upgrade their CPU. They currently have a processor f
rom vendor A, but the user wants to purchase a different vendors CPU. Which of t
he following will MOST likely need to be upgraded in order to support a CPU from
a different manufacturer? (Select TWO). A. Surge protect or B. Comput er case C
. Heatsin k/ cooling fan D. Power supply E. Mother board Answer: CE Section: (no
QUESTION 78 A client would like to utilize NTFS permissions to restrict access t
o the payroll folder. The clients rights are assigned as follows: AccountantsFul
l control Administrative AssistantsRead ManagersRead & execute The client select
s deny on all share permissions to ensure that only NTFS permissions are used. T
he next day, the accountants report they are unable to access the payroll folder
. Which of the following is the cause? A. The deny was selecte d on all share pe
rmiss ions. B. The account ants are membe rs of the Users group. C. The account
ants should have been given list folder content s permiss ions in addition to fu
ll control. D. The account ants must be membe rs of the Manag ers and Adminis tr
ative
Assista nts groups as rights are cumulat ive. Answer: A Section: (none) Explanat
ion/Reference:
QUESTION 79 A user is having printing issues and receives an error message that
the print spooler is not running. Which of the following methods can be used to
start the print spooler? A. In the Control Panel, select System Properti es, cli
ck the Advanc ed Tab, under Startup and Recove ry select Setting s, select the A
utoma tically restart option. B. In the Control Panel, select Adminis trative To
ols, select Service s, click on the
Print Spooler service and select start. C. In the Printers and Faxes folder, rig
ht click the affected printer and select Properti es, click on the Advanc ed tab
and select the Print directly to the printer option. D. In the Printers and Fax
es folder, right click the affected printer and select Properti es, click on the
Advanc ed tab and select the Spool print docume nts so
progra m finishes printing faster option. Answer: B Section: (none) Explanation/
Reference:
QUESTION 80 Which of the following will restore the BIOS after a failed update?
(Select TWO). A. Fix the MBR B. Replac e the BIOS chip C. Restore from backup D.
Update the file system to NTFS E. Reform at the drive Answer: BC Section: (none
QUESTION 81 Members of which of the following groups are able to run legacy and
certified applications, but do not have full system permissions in Windows XP? A
. Adminis trators B. Guests C. Users D. Power Users Answer: D
QUESTION 82 Which of the following tools can a technician use to determine wheth
er changes should be made to increase security? A. Window s Update B. chkntfs C.
MBSA D. Event Viewer Answer: C Section: (none) Explanation/Reference:
QUESTION 83 A technician manually configured a device, which of the following ic
ons in device manager would represent this? PassGuide.com-Make You Succeed To Pa
ss IT Exams PassGuide 220-702 V8.02 A. A green ? over the icon B. A Blue I on a
white field C. A red X over the icon D. A black ! on a yellow field Answer: B Se
QUESTION 84 A user is experiencing system instability since upgrading to Windows
XP Professional. After
troubleshooting, the technician states it is a driver incompatibility issue. Whi
ch of the following Windows utilities allows a technician to monitor and trouble
shoot digital driver signatures? A. verify B. chkntfs C. diskco mp D. sigverif A
nswer: D Section: (none) Explanation/Reference:
QUESTION 85 Which of the following directory paths is the default profile folder
for User1 in Windows Vista? A. C:\Doc uments and Setting s\User1 B. C:\User s\U
ser1 C. C:\User 1 D. C:\Doc uments and Setting s\Users \User1 Answer: B Section:
for User1 in Windows XP? A. C:\Doc uments and Setting s\Users \User1 B. C:\User
s\User1 C. C:\User
1 D. C:\Doc uments and Setting s\User1 Answer: D Section: (none) Explanation/Ref
erence:
for User1 in Windows 2000? A. C:\User s\User1 B. C:\User 1 C. C:\Doc uments and
Setting s\Users \User1 D. C:\Doc uments and Setting s\User1 Answer: D Section:
QUESTION 88 A technician needs to add a second processor to the empty socket on
a computers motherboard. Which of the following should be used? A. A process or
of equal speed to CPU 0 B. A process or of less
speed to CPU 1 C. A process or of less speed than CPU 0 D. A process or of equal
speed to CPU 1 Answer: A Section: (none) Explanation/Reference:
QUESTION 89 A technician needs to add a second processor to a computers motherbo
ard. In which of the following sockets must the processor be installed? A. B. C.
D. CPU 0 CPU 3 CPU 1 CPU 2
QUESTION 90 A technician has completed a computer repair by editing the registry
. Which of the following should the technician do NEXT? A. Explain the proble m
to the custom er and how it was correct
ed. B. Ensure all feature s of the system are function ing. C. Commu nicate upgr
ad e recom mendati ons to the custom er. D. Create a new registry file to save t
he registry change s. Answer: B Section: (none) Explanation/Reference:
QUESTION 91 User 1 would like to setup an account for User 2 on their computer.
User 2 cannot have access to the User 1s files and cannot change system settings
. Which of the following should a technician recommend to User 1? A. Use the bui
lt-in Guest account and set person al files to private. B. Create a user called
Guest and set
them as a Limited User. C. Create a user called Visitors and set them as a Power
User. D. Use the built-in system account ASP.N ET and rename it to Guest. Answe
r: A Section: (none) Explanation/Reference:
QUESTION 92 Which of the following is the only guaranteed way to get rid of a vi
rus or malware? A. Run a high powere d magnet over the hard drive and RAM. B. Us
e an industry accepte d antiviru s progra m. C. Manuall y remove
all entries of the virus from the registry. D. Format the drive and reload the s
ystem. Answer: D Section: (none) Explanation/Reference:
QUESTION 93 A customer states that they can access all LAN resources but cannot
access the Internet.Which of the following is the MOST likely cause? A. Firewall
is blockin g port 8080 B. Incorre ct proxy settings C. Incorre ct IP address D.
DNS server is down Answer: B Section: (none) Explanation/Reference:
QUESTION 94 A user states they cannot eject the CD/DVD tray from their laptop to
get a CD out. Which of the following could the user do to effectively remove th
e CD? A. Remov e the CD/DV
D drive from the laptop and disasse mble the drive. B. Remov e the bezel and pul
l the CD out with needlenose pliers. C. Press manual release button with papercl
i p. D. Use Window s Key + E. Answer: C Section: (none) Explanation/Reference:
QUESTION 95 A technician replaced a laptop motherboard with an identical model a
nd now wireless networking is not working. Which of the following is the MOST li
kely cause? A. The technici an failed to connect the antenn a wires to the WiFi
card. B. The RAM frequen
cy is interferi ng with the WiFi signal. C. The WiFi drivers are not compati ble
with the new mother board. D. The wireles s ribbon cable was acciden tally cut
when connect ing the palm to the rest of the frame. Answer: A Section: (none) Ex
QUESTION 96 Which of the following is the MOST important reason to select the pr
oper wattage power supply for a computer? A. The power supply must have enough w
attage to run all system hardwa re simulta neously
. B. The power supply must have the proper wattage for the country in which it w
ill be used. C. The power supply must have the proper wattage for the outlet it
will be plugged into. D. The power supply must have enough wattage to create a d
raw equal to other devices on the same circuit. Answer: A Section: (none) Explan
ation/Reference:
QUESTION 97 A laptop screen is extremely faint when booting. There is no backlig
ht but the image appears to be on the screen. Which of the following is the BEST
step to follow next?
A. Check if the battery was recently replace d with a third party battery. B. Fi
nd and replace the faulty RAM module that has left the system short on memor y.
C. Replac e the power adapter becaus e it is not supplyi ng enough power for the
backlig ht on the display. D. Check if the comput er manufa cturer uses a separ
at e power inverter for the screen. Answer: D
QUESTION 98 A user is reporting that after replacing the toner cartridge on the
laser printer it has started to produce print jobs with dirty spots around the p
age. Which of the following is the MOST likely cause of the problem? A. The new
toner cartridg e is bad and should be replace d. B. The new toner cartridg e was
not calibrat ed to the printer and should be. C. The laser scanner assemb ly ne
eds to be recalibr ated for the new toner cartridg e. D. The printer page count
needs to be reset.
QUESTION 99 Which of the following can be used to have applications and scripts
run at regular intervals? A. Task Schedu ler B. Task Manag er C. System Configu
ration Utility D. Perform ance Monitor Answer: A Section: (none) Explanation/Ref
erence:
QUESTION 100 A user is trying to watch a high definition movie on a computer wit
h a built-in DVD drive. Which of the following is the MOST likely reason that th
e user cannot watch the movie? A. Blu-Ray discs are not compati ble with DVD dri
ves. B. The disc is damag ed and needs to be replace d. C. The monitor does not
support
high definitio n resoluti on. D. The DVD codec has not been installe d. Answer:
A Section: (none) Explanation/Reference:
QUESTION 101 A user reports they keep getting the error message missing or corru
pt dll when logging into Windows. Which of the following can the technician do t
o resolve this issue? A. Start>R un>type chkdsk /r>ok B. Start>R un>type sfc /sc
anno w>ok C. Start>R un>type cmd>ok >type sfc>ent er D. Start>R un>type sfc>ok A
nswer: B Section: (none) Explanation/Reference:
QUESTION 102 A user has a wireless network with four PCs and wants to add three
more wireless PCs to a location that has poor signal strength. Which of the foll
owing devices would the technician add to the network? A. Access
Point B. Hub C. Firewall D. Switch Answer: A Section: (none) Explanation/Referen
ce:
QUESTION 103 Which of the following devices can be configured to also be an acce
ss point? A. B. C. D. Switch Router Firewall Hub
QUESTION 104 A user wants to record an over-the-air TV broadcast on their comput
er. Which of the following devices should the technician recommend? A. Tuner car
d B. PCIe graphic s card C. Capture card D. High end video controll er Answer: A
QUESTION 105 A user has a PC displaying the message No Operating System Found an
d the user hears a clicking noise. Which of the following devices should the tec
hnician check FIRST?
A. Hard drive B. Internal speaker C. Case fans D. DVD-R OM Answer: A Section: (n
Exam D QUESTION 1 A customer requires the installation of a 10MB script on 2000
desktops in one building and it is to be completed by twenty technicians. The cu
stomer does not want the installation downloaded from their network.Which of the
following methods will be the least expensive and most efficient for the techni
cians to do? A. The use of one desktop and a serial cable to copy the script int
o all the desktop s. B. The use of an IEEE 1394 cable to copy the script into al
l the desktop s. C. The use of a flash drive to copy the script into all the des
ktop s. D. The use of a desktop and crossov er cable to copy the script
into the desktop s. Answer: C Section: (none) Explanation/Reference:
QUESTION 2 A technician was asked to remediate a serious, on-going virus and spy
ware situation for a particular customer. Which of the following should the tech
nician do? A. Remedi ate the proble m and tell the custom er to use the Internet
less frequen tly. B. Remedi ate the proble m and block all the sites that are t
he most commo n to infect the PC. C. Remedi ate the proble m and then advise the
custom er on virus/sp yware preventi on. D. Remedi
ate the proble m and then provide a list of sites that the custom er should avoi
d in the future. Answer: C Section: (none) Explanation/Reference:
QUESTION 3 A technician changed the system date and time to display military tim
e on a PC.Which of the following did the technician use to change this feature?
A. Region al and Langua ge Options B. System Informa tion Dialogu e box C. Syste
m Date and Time D. Taskba r and Start menu Answer: A Section: (none) Explanation
/Reference:
QUESTION 4 When using Device Manager, a yellow question mark indicates which of
the following?
A. Device conflict B. Device is remove d C. Device has not been digitally signed
PassGu ide.com -Make You Succee d To Pass IT Exams PassGu ide 220-70 2 V8.02 D.
No device driver found Answer: D Section: (none) Explanation/Reference:
QUESTION 5 When using Device Manager, a red X indicates which of the following?
A. Device is disable d B. Device conflict C. No device driver found D. Device ha
s not been digitally signed Answer: A
QUESTION 6 In Device Manage, an exclamation point next to a device indicates whi
ch of the following? A. Device conflict B. Device is remove d C. No device drive
r found D. Device has not been digitally signed Answer: A Section: (none) Explan
ation/Reference:
QUESTION 7 A technician is setting up a PC. The motherboard does not have PS/2 c
onnectors. Which of the following keyboard connector ports will the technician h
ave to use? A. IEEE 1394 B. Serial C. Parallel D. USB Answer: D Section: (none)
QUESTION 8 A technician installed an internal modem on a PC.Which of the followi
ng connector types will plug into the phone jack? A. FireWir
e B. RJ-11 C. RJ-48 D. RJ-45 Answer: B Section: (none) Explanation/Reference:
QUESTION 9 Which of the following adapters will offer the HIGHEST data transfer
rate? A. Parallel A. USB 2.0 B. 802.11 n C. Bluetoo th Answer: B Section: (none)
Explanation/Reference: PassGuide.com-Make You Succeed To Pass IT Exams PassGuid
e 220-702 V8.02
QUESTION 10 A technician is working on a laptop that boots up and displays a poo
r quality picture on the LCD.Which of the following is the BEST troubleshooting
step to take? A. Replac e the LCD with one that meets vendor require ments. B. P
lug in an external monitor to see if it is a device driver proble
m. C. Perform a system restore. D. Update the graphic s card to meet built-in LC
D specific ations. Answer: B Section: (none) Explanation/Reference:
QUESTION 11 A technician is replacing an LCD for a tablet PC but the touch scree
n functionality is not working. Which of the following is MOST likely the cause?
A. The touch screen needs to be calibrat ed. B. The device driver is not compat
i ble with the replace ment LCD. C. A faulty LCD backlig ht on the LCD. D. The d
evice driver for the LCD is corrupt.
QUESTION 12 A technician is troubleshooting a laptop LCD monitor with an extreme
ly dim screen. Which of the following is the cause? A. Backlig ht failure B. Ext
erna l monitor needs to be installe d C. Keyboa rd failure D. Laptop is running
on battery power Answer: A Section: (none) Explanation/Reference:
QUESTION 13 Which of the following specifies the MAXIMUM recommended distance of
Bluetooth 1.0 devices? A. 5 meters (16 feet) B. 9 meters (30 feet) C. 10 meters
(33 feet) D. 30
meters (98 feet) Answer: C Section: (none) Explanation/Reference:
QUESTION 14 A technician is adding a secondary IDE hard drive to an older system
. After installation and the first boot, the drive is not showing in Disk Manage
ment. Which of the following is the MOST likely cause of the issue? A. The new d
rives jumper is set for master. B. The new drive is connect ed to the second ary
bus as a slave drive. C. Both drives jumpers are set for cable select. D. The o
ld drives jumper is set for master and the new drive is set for slave. Answer: A
Section: (none)
Explanation/Reference: PassGuide.com-Make You Succeed To Pass IT Exams PassGuide
220-702 V8.02
QUESTION 15 A user is reporting that the image on their CRT monitor is shaking a
nd giving them eye strain. The technician notices the display is OK at first, th
en after a minute it begins wavering. Which of the following is the FIRST step t
he technician should take? A. Replac e the display with a LCD monitor . B. Look
around the monitor for items that maybe interferi ng with the display. C. Open t
he monitor menu and degaus s the display. D. Open the display properti es and ch
ange the refresh rate from 60Hz to 120Hz Answer: B Section: (none) Explanation/R
eference:
QUESTION 16 The technician is working on a computer and the air is dry. Which of
the following choices is the BEST option? A. Use a portabl e anti-stat ic pad a
nd wrist strap, ensurin g all compon ents remain on the mat, and the wrist strap
is connect ed to the mat. B. Leave the comput er plugged in and running , to st
abiliz e the power, and keep one hand on the case at all times while working on
the unit. C. Use a wrist
strap, connect ing it to the comput er case. Leave the comput er plugged into th
e outlet for groundi ng. D. Advise the custom er it is best if the comput er is
taken back to the shop for repair, so it will be in a controll ed temper ature e
nviron ment. Answer: A Section: (none) Explanation/Reference:
QUESTION 17 A customer cannot print certain PDF documents on their laser printer
. The print job in question is a multipage large PDF with multiple colors. Which
of the following is the MOST likely solution? A. Change the driver from PCL to
Post Script. B. Update the printer firmwar e to handle larger jobs. C. Add addit
ion al memor y to the laser printer. D. Add addition al memor y to the comput er
. Answer: C Section: (none) Explanation/Reference:
QUESTION 18 A department of users is reporting there are lines across their prin
touts. They have already changed the toner cartridge but the issue remains. Whic
h of the following is the BEST item to inspect? A. The fuser unit for damag e B.
The toner cartridg e for proper seating C. The tray pickup rollers for wear D.
The registra
tion assemb ly for damag e Answer: A Section: (none) Explanation/Reference:
QUESTION 19 Which of the following is the proper order of user group rights, sta
rting with the group having the most rights? A. Backup Operat ors, Adminis trato
rs, Users, Guests B. Power Users, Adminis trators, Users, Guests PassGu ide.com
-Make You Succee d To Pass IT Exams PassGu ide 220-70 2 V8.02 C. Adminis trators
, Power Users, Users, Guests D. Users, Power Users, Guests, Backup Operat ors
QUESTION 20 A technician is trying to load a device driver directly from the man
ufacturers CD for a PCI NIC. The operating system is Windows Vista. Windows refu
ses to accept the driver. Which of the following is the MOST likely cause of thi
s problem? A. The driver CD is for Window s XP only. B. The technici an needs to
initialize the NIC first within Device Manag er before installin ga driver. C.
The driver on the CD is not digitally signed. D. The driver is corrupt. Answer:
QUESTION 21
A user reports that a newly installed external CD-RW is not working. A technicia
n is called and notes the user has the CD-RW drive, a flash disk, a rarely used
external hard drive and a wireless network adapter plugged into an external USB
hub. Which of the following is the MOST likely reason for the problem? A. The US
B hub needs more USB ports. B. The USB hub is a version 1.1. C. The USB hub was
not external ly powere d. D. The USB hub is a version 2.0. Answer: C Section: (n
QUESTION 22 A notebook user states that lately the keyboard beeps when certain c
haracter keys are pressed. The user wants their input to be silent. Which of the
following is the MOST likely cause of this situation? A. The Toggle Keys option
is enabled . B. The StickyK eys option is enabled .
C. The numeric keypad option is enabled . D. The FilterKe ys option is enabled .
QUESTION 23 A client calls after connecting the keyboard and mouse to a new comp
uter. The client indicates that neither the keyboard nor the mouse works. The te
chnician has determined these devices are connected through the PS/2 ports. Whic
h of the following recommendations is BEST? A. Make sure the PS/2 plugs and port
s are color matche d. B. Purcha se devices with USB connect ors. C. Return the c
omput er becaus e of a defect. D. Reboot the comput
er then switch the plugs. Answer: A Section: (none) Explanation/Reference:
QUESTION 24 Additional RAM has been added to a PC. When the RAM amount is checke
d within Windows the additional memory is not reflected. Which of the following
is the MOST likely cause? PassGuide.com-Make You Succeed To Pass IT Exams PassGu
ide 220-702 V8.02 A. The addition al RAM is incomp atible with process or. B. Th
e RAM was not properl y seated in its memor y slot. C. The power supply has insu
ffici ent wattage to power the addition al RAM. D. The new RAM is inserted backw
a rds.
QUESTION 25 A client has installed an additional 1GB of RAM in a computer to acc
ommodate the requirements of a new application. When the application is run a Lo
w on Virtual Memory warning appears. Which of the following steps needs to be ta
ken? A. A higher wattage power supply needs to be installe d. B. An addition al
hard drive needs to be added. C. The amount of installe d RAM needs to be reduce
d. D. The paging file size settings need to be adjuste d. Answer: D Section: (n
QUESTION 26 A technician replaces two 1GB DIMMs with two 2GB DIMMs. When the ins
talled RAM amount is verified
in Windows Vista, only 3GB appears. Which of the following is the MOST likely ca
use? A. The DIMMs are from differen t manufa cturers. B. Window s Vista 32-bit c
an only address up to 3GB of memor y. C. The DIMMs are differen t speeds. D. The
RAM amount needs to be update d in Virtual Memor y. Answer: B Section: (none) E
QUESTION 27 Where in Windows XP would a secondary DNS IP address be entered, tha
t is used when the primary DNS server is unavailable? A. Control Panel> Internet
Options B. NIC properti
es> Client for Microso ft Networ ks C. Comput er Manag ement> Device Manag er D.
NIC properti es> Internet Protoco l Properti es Answer: D Section: (none) Expla
nation/Reference:
QUESTION 28 A user reports that their optical drive has power and they can put a
disk in it, but it does not access the disk nor does the drive show in My Compu
ter. Which of the following is the MOST likely reason? A. The data cable is not
seated properl y. B. The power cable is not seated properl y. C. There is insuff
ici ent RAM to support the
drive. D. There is insuffici ent CPU bandwi dth to support the drive. Answer: A
QUESTION 29 Which of the following are good examples of malware prevention in Wi
ndows XP? (Select TWO). A. Use a trusted aggress ive pop-up blocker. B. Update t
he anti-spy ware softwar e after scannin g the system. C. Re-inst all the operat
i ng system every six months. D. Avoid notorio us website s and hyperlin ks. E.
Open and then
scan all attachm ents in emails. Answer: AD Section: (none) Explanation/Referenc
e:
QUESTION 30 A user reports that they set their homepage to Microsoft.com, but ev
ery time they open a browser the homepage goes somewhere else, and never the sam
e place twice. Which of the following is the MOST likely reason? A. Low CMOS bat
tery B. Bad hard drive C. Adware D. Corrupt operati ng system Answer: C Section:
QUESTION 31 Which of the following commands will test a computers NIC for functi
onality? A. ping net B. ping ipconfig C. ping localho st D. ping microso ft.com
QUESTION 32 On which of the following hard drive types must a technician change
the jumper setting to match the motherboard/cabling combination? A. SATA B. eSAT
A C. Solid state D. PATA Answer: D Section: (none) Explanation/Reference:
QUESTION 33 On laptops, the internal wireless adapter is known by which of the f
ollowing form factors? A. PCI B. Mini PCI C. ISA D. PCIe 1x Answer: B Section: (
none) Explanation/Reference: PassGuide.com-Make You Succeed To Pass IT Exams Pas
sGuide 220-702 V8.02
QUESTION 34 A technician has been asked to replace a hard drive in a laptop. The
documentation calls for an IDE hard drive. Upon removal, the drive has an unfam
iliar connector.Which of the following types of hard drives is in the laptop? A.
eSATA B. SATA C. IDE but with an adapter D. SATA but with an adapter Answer: C
Section: (none)
QUESTION 35 Which of the following tools would be used in order to test the volt
age output of a laptop A/C adapter? A. Loopba ck tester B. ATX power supply test
er C. Cable tester D. Multime ter Answer: D Section: (none) Explanation/Referenc
e:
QUESTION 36 A technician is installing several PCs in a home that is pre-wired w
ith Ethernet to seven rooms. In the wiring closet all the Ethernet cables are ha
nging free and are not labeled.Which of the following tools would the technician
use to locate the cable that runs to each room? A. Extensi on magnet B. Toner p
robe C. Multime ter D. Optical Time Domain Reflect ometer (OTDR) Answer: B Secti
QUESTION 37
On a Windows Vista PC, where are the user files located? A. C:\user s B. C:\docu
ments and settings C. C:\uac D. C:\user settings Answer: A Section: (none) Expl
anation/Reference:
QUESTION 38 A user states that they have an invalid boot disk message on the com
puter after a reboot. Which of the following is the MOST likely reason? A. The u
sers hard drive has failed. B. The users floppy drive has failed. C. The user do
es not have a disk in the optical drive. D. The user has a USB drive in the syst
em. Answer: D Section: (none)
QUESTION 39 A client states that they are unable to install a new program. Which
of the following can the technician use to connect by means of a terminal servi
ces session? A. B. C. D. RDP FTP VPN UAC
QUESTION 40 A client has a program that they want to run everyday at a certain t
ime. Which of the following can a technician use to accomplish this? A. Task Sch
edu ler B. Calend ar C. Comput er Manag ement D. Task Manag er Answer: A Section
QUESTION 41 Which of the following Microsoft encryption software provides the HI
GHEST level of security for PCs running Windows Vista Enterprise or Ultimate Vis
ta? A. NTFS B. Window s Defend er for Vista
C. BitLock er drive encrypti on D. EFS Answer: C Section: (none) Explanation/Ref
erence:
QUESTION 42 Which of the following is the minimum number of drive partitions req
uired to run the BitLocker Drive Preparation tool? A. B. C. D. One Two Three Fou
r
QUESTION 43 Which of the following is a feature of Windows Vista User Account Co
ntrol (UAC)? A. Prevent s memor y lost B. Prevent s unauth orized progra ms from
being installe d C. Prevent s data leak D. Prevent s children from accessi
ng the comput er Answer: B Section: (none) Explanation/Reference:
QUESTION 44 The technician has to format a new hard drive as a FAT32 file system
. The hard drive capacity is 80GB. How many partitions will the technician have
to create to use all of the hard drive capacity? A. B. C. D. One Two Three Four
QUESTION 45 A users system is locking up after the Windows logo screen on boot-u
p. Which of the following is the BEST reason for this? A. The file system is pas
swo rd protect ed. B. The hard drive disk letter is not mappe d. C. The comput e
r is being access ed by a hacker. D. The
hard drive needs to be replace d. Answer: D Section: (none) Explanation/Referenc
e:
QUESTION 46 In Windows Vista, where would a technician find User1 desktop files?
A. C:\Doc uments and settings \User1\ Deskto p B. C:\User s\User1 \Deskto p C.
C:\wind ows\Sy stem32 D. C:\User s\User1 Answer: B Section: (none) Explanation/R
eference:
QUESTION 47 Which of the following operating systems, by default, uses Documents
as the name of a user's document folder? A. Window s Vista B. Window s 2000 C.
Window s XP Pro D. Window s XP
Home Answer: A Section: (none) Explanation/Reference:
QUESTION 48 A user notices that when installing a program, the OS displays a dia
log box stating that Windows needs your permission to continue. Which of the fol
lowing options is turned on? A. UAC B. Safe mode C. Window s Firewall D. Indexin
g Answer: A Section: (none) Explanation/Reference:
QUESTION 49 A technician wants to hide the wireless router's ID. Which of the fo
llowing would accomplish this? A. Set up WEP encrypti on B. Set up MAC filtering
C. Disable SSID broadc ast D. Enable WPA encrypti on Answer: C Section: (none)
QUESTION 50 A user has downloaded a game from the Internet. Afterwards they noti
ce that links from search sites get redirected to unusual pages. After the probl
em is corrected, the user asks how the problem can be prevented in the future. T
he technician should advise the user to: A. only run the latest version of their
Internet browser . B. use only one Internet search site. C. hide their Internet
browser connect ion string. D. only obtain softwar e from known and reputab le
sources . Answer: D Section: (none) Explanation/Reference:
QUESTION 51 A technician logs into a users computer and downloads a file from a
central server to a users local document directory. After logging in, the user r
eports that they cannot open the file. Which of the following can the technician
do to solve the problem? A. Copy the file to an external drive
B. Re-crea te their docume nt director y C. Set the correct permiss ions for the
user D. Disable the firewall Answer: C Section: (none) Explanation/Reference:
QUESTION 52 Which of the following broadband networking technologies is MOST wid
ely available in isolated areas? A. Satellite B. Etherne t C. Cable D. ADSL Answ
er: A Section: (none) Explanation/Reference:
QUESTION 53 Which of the following should be installed prior to attaching a heat
sink to a processor? A. Memor y B. Fan C. Power connect or D. Therma l compou nd
Answer: D
QUESTION 54 When a SMART error is received on a computer, which of the following
devices MOST likely has a problem? A. Hard disk B. Floppy disk C. CD-RO M D. Pr
oces sor Answer: A Section: (none) Explanation/Reference:
QUESTION 55 A user receives a new laptop and attempts to put the PCMCIA card fro
m their previous laptop in the expansion slot of the new laptop. The card does n
ot slide all the way into the slot. Which of the following device types will MOS
T likely fit the slot in the new laptop? A. Expres sCard B. Bluetoo th C. Serial
D. Parallel Answer: A Section: (none) Explanation/Reference:
QUESTION 56 Which of the following tools could be used to test if a serial port
on a laptop is functioning correctly? A. Extensi on magnet B. Cable tester C. Lo
opba
ck plug D. Power supply tester Answer: C Section: (none) Explanation/Reference:
QUESTION 57 A technician installs a new USB inkjet printer for a client. The cli
ent tests the printer by printing several pages. The text output is unreadable.
Which of the following is the BEST solution for the problem? A. Change the paper
size. B. Install the correct drivers. C. Use a differen t USB port. D. Change t
he toner cartridg e. Answer: B Section: (none) Explanation/Reference:
QUESTION 58 A workgroup user reports not being able to print to the new printer.
Everyone else in the workgroup can print to the new printer and the user can st
ill automatically send print jobs to the old printer. Which of the following wil
l solve the issue? (Select TWO). A. Set the new printer as the default printer.
B. Clear the print
queue on the new printer. C. Clear any paper jams from the printer. D. Change th
e user's passwo rd and permiss ions. E. Add the new printer to users comput er.
Answer: AE Section: (none) Explanation/Reference:
QUESTION 59 Each time a user tries to print a large color graphic the user recei
ves an out of memory error message. The user needs to print the document now for
an upcoming meeting. Which of the following would BEST solve the issue? PassGui
de.com-Make You Succeed To Pass IT Exams PassGuide 220-702 V8.02 A. Instruct the
user to change the paper to a lighter grade. B. Instruct the user to increas e
the graphic
s resoluti on of the printer. C. Instruct the user to decreas e the graphic s re
soluti on of the image. D. Instruct the user to change the toner cartridg e. Ans
QUESTION 60 When applying thermal compound to the top of a CPU, apply a: A. thic
k layer, making sure to cover the sides of the CPU. B. very thin layer, making s
ure to cover the CPU. C. little bit on the tip of a
brush, making sure to cover the top and sides of the CPU. D. small amount in the
center of the CPU. Answer: B Section: (none) Explanation/Reference:
QUESTION 61 When replacing a laptop keyboard, the FIRST thing to do is: A. remov
e the battery. B. remove the memor y cover and memor y sticks giving access to t
he screws holding the keyboar d in place. C. remove the top bezel coverin g the
screws holding the keyboar d in
place. D. remove the AC power. Answer: D Section: (none) Explanation/Reference:
QUESTION 62 Which of the following command will display a list of folders and fi
les? A. dir B. nslooku p C. cd D. edit Answer: A Section: (none) Explanation/Ref
erence:
QUESTION 63 Which of the following commands shows a graphical display of the dri
ve or paths directory structure? A. B. C. D. dir call tree path
QUESTION 64 How many volts does a power supplys 4-pin Molex connector carry to i
nternal devices? A. 2.5 volts B. 5 volts C. 6 volts PassGu ide.com -Make You
Succee d To Pass IT Exams PassGu ide 220-70 2 V8.02 D. 15 volts Answer: B Sectio
QUESTION 65 How many hard drives are necessary to create a RAID 5 array? A. B. C
. D. 2 3 4 6
QUESTION 66 To scan for corrupted system files, which of the following command-l
ine applications would a technician use? A. B. C. D. chkdsk sfc dfgmgr ntbacku p
QUESTION 67 In Windows Vista, which of the following commands would be used to v
erify that the previous system shutdown routine was completely successful? A. ch
kntfs
B. chkstdn C. sfc D. chkdsk Answer: A Section: (none) Explanation/Reference:
QUESTION 68 Which of the following is the name of the Windows Vista application
that will display items such as a clock, weather and thumbnails on the desktop a
t startup? A. Aero B. Gadget s C. Sidebar D. Applets Answer: C Section: (none) E
QUESTION 69 After replacing the RAM on a clients system, a technician gets a lou
d beeping noise and the computer will not successfully POST. Which of the follow
ing is the MOST likely cause of the problem? A. One of the sticks of RAM is in t
he wrong slot. B. One of the sticks of RAM is not seated properl y. C. One of th
e sticks of RAM is from a differen
t manufa cturer. PassGu ide.com -Make You Succee d To Pass IT Exams PassGu ide 2
20-70 2 V8.02 D. One of the sticks of RAM is installe d backwa rds. Answer: B Se
QUESTION 70 Which of the following BEST describes why a technician should avoid
touching the copper piping on heat sinks? A. Copper is a carcino gen and can be
absorb ed into the skin. B. Static electrici ty from the technici ans body can d
estroy
the copper piping. C. Oil from the skin can decreas e coppers ability to conduct
heat. D. The copper can break loose from the heat sink and damag e the comput e
rs compon ents. Answer: C Section: (none) Explanation/Reference:
QUESTION 71 A technician is repairing a computer that will not start up. The tec
hnician notices the power button does not display any lights and the LED on the
motherboard is off. Which of the following is the cause of the problem? A. Power
supply B. Proces sor C. Hard drive D. I/O panel Answer: A Section: (none) Expla
nation/Reference:
QUESTION 72 A client is reporting that their system is operating slowly. The cli
ent has a 2GHz processor, 256MB of RAM, and a motherboard designed for gaming. W
hich of the following components would MOST likely need to be upgraded to increa
se performance? A. Proces sor B. Mother board C. RAM D. Hard drive Answer: C Sec
QUESTION 73 Which of the following protocols must be enabled in a wireless route
r if it is to automatically assign host IP addresses? A. B. C. D. WEP DNS WPA DH
CP
QUESTION 74 Which of the following encryption methods requires a 10-digit networ
k key? A. 64-bit WPA B. 64-bit WEP PassGu ide.com -Make You Succee d To Pass IT
Exams PassGu ide 220-70 2 V8.02 C. 128-bit WEP D. 256-bit WPA Answer: B Section:
QUESTION 75 A user emails a remote assistance invitation to a technician. The te
chnician receives and responds to the invitation but cannot connect to the users
PC.Which of the following is the BEST reason for the failure? A. The OS firewal
l is blockin g the applicat ion. B. The remote technici ans PC is blockin g remo
te assista nce. C. The users PC is blockin g port 3389. D. The users PC is block
in g port 80. Answer: A Section: (none)
QUESTION 76 A technician suspects that a power supply on a computer may be going
bad. Which of the following tools would BEST diagnose the part? A. Loopba ck pl
ug B. Etherne t cable tester C. Multime ter D. ESD strap Answer: C Section: (non
QUESTION 77 A user receives a message on a Windows Vista machine stating that th
ere is an error with the boot configuration data. Which of the following is MOST
likely corrupted, stopping the boot process? A. BCD B. BOOT.I NI C. SYSTE M.INI
D. CONFI G.SYS Answer: A Section: (none) Explanation/Reference:
QUESTION 78 When installing additional memory in a notebook computer, the MOST i
mportant point to remember is: A. the chip installe d in the expansi on slot has
to
have the same capacit y as the chip already installe d. B. memor y chips are not
plug and play; special drivers will be require d. C. the chip has to be seated
properl y and locked down to be detecte d. D. the chip in the primary slot has t
o be the same or bigger size than the chip in the expansi on slot. Answer: C Sec
QUESTION 79
A user has recently reported that a PC is having a problem sending emails using
an email client in the Windows XP system. However, the PC can receive emails. Wh
ich of the following could be responsible for this problem? A. B. C. D. SMTP HTT
PS DHCP TCP/IP
QUESTION 80 Which of the following features can be identically configured on a w
ireless access point and in the wireless network OS settings? A. The firewall se
ttings B. The DHCP address C. The workgro up name D. The SSID Answer: D Section:
QUESTION 81 A customer wants to install a new writable optical drive. They have
a very large collection of files and want the new drive to be able to archive. W
hich of the following drive technologies would allow them to archive their colle
ction using the fewest disks? A. CD-RW B. Blu-Ray C. DVD-D L D. DVD-R W Answer:
B Section: (none)
QUESTION 82 A user needs to use the IP address to connect to a remote device. Wh
ich of the following command line tools will determine the IP address using the
hostname of a remote device? A. msconfi g B. nslooku p C. telnet D. netstat Answ
er: B Section: (none) Explanation/Reference:
QUESTION 83 When troubleshooting a network connectivity issue, which of the foll
owing commands can BEST determine the IP address of the remote device that is ca
using the problem? A. ipconfig B. nslooku p C. tracert D. find Answer: C Section
QUESTION 84 A customer has asked a technician to configure a RAID array that wil
l provide data protection using the fewest number of disks. The computer has roo
m for two additional drives. Which of the following RAID levels should be config
ured? A. RAID Level 0 B. RAID Level 1 C. RAID Level 3 D. RAID Level 5
QUESTION 85 A user has installed a new firewall and wants to allow only web traf
fic. They have allowed port 80 on the firewall. When they test the connection th
ey are unable to get to the secure websites. Which of the following should they
configure to enable browsing to secure websites? A. Change the port from 80 to 2
5. B. Allow port 110. C. Configu re a static IP address . D. Allow port 443. Ans
wer: D Section: (none) Explanation/Reference:
QUESTION 86 A user reports that Drive Manager is showing a newly installed drive
as a foreign drive. Which of the following is MOST likely the cause of this war
ning message? A. The drive is a basic disk moved from another system. B. The dri
ve type is incomp atible with the current operati
ng system. C. The drive is a dynami c disk moved from another system. D. There i
s less than 10MB of space availabl e for the dynami c disk databas e. Answer: C
QUESTION 87 A user reports that browser windows keep opening on their own after
the user has closed their browser. Which of the following is occurring? A. SPAM
B. Worms C. Phishin g D. Pop-up s Answer: D Section: (none) Explanation/Referenc
e:
QUESTION 88 A storm occurred overnight and a user is having a problem turning on
a workstation. The technician has determined power to the monitor is good when
plugged into the same power strip as the workstation. Which of the following is
the BEST tool to use?
A. Cable tester B. Multime ter C. Loop back cable D. Power supply tester Answer:
QUESTION 89 The technician backed-up users data for use on a new workstation. Th
e user has reported that the workstation only allows a save as on this data. Whi
ch of the following is the MOST likely cause? A. Corrupt files B. File system is
incorrec t C. Read only permiss ions D. Modify permiss ions Answer: C Section:
(none) Explanation/Reference: PassGuide.com-Make You Succeed To Pass IT Exams Pa
ssGuide 220-702 V8.02
QUESTION 90 Which of the following operating systems uses BitLocker to encrypt f
iles on the hard drive? A. Microso ft Window s Vista Enterpri se
B. Microso ft Window s Vista Home C. Microso ft Window s 2000 D. Microso ft Wind
ow s XP Answer: A Section: (none) Explanation/Reference:
QUESTION 91 Which of the following operating systems uses Sync Center for offlin
e file control? A. Microso ft Window s Vista Enterpri se B. Microso ft Window s
2000 C. Microso ft Window s Vista Home D. Microso ft Window s XP Answer: A Secti
QUESTION 92 A user wants to connect to a cellular network with a laptop while tr
aveling. The laptop has an internal cellular network card that is activated thro
ugh the provider.Which of the following is the MOST likely reason that the card
is not visible to the operating system?
A. Wireles s zero configur ation service is stopped . B. Cellular card is disabl
e d in the BIOS. C. The laptop does not provide enough power for the cellular ca
rd. D. The portabl e worksta tion is not joined to a domain. Answer: B Section:
QUESTION 93 When printing a document an out of memory error is displayed on the
printer. Which of the following is MOST likely the issue? A. The printer drivers
need to be reinstall ed. B. The network card
drivers need to be reinstall ed. C. The printer network card is not function ing
. D. The file is too large for the printer. Answer: D Section: (none) Explanatio
n/Reference:
QUESTION 94 A virus has been detected on a workstation. When the technician trie
s to manually delete the virus it is reported as in use by another application.W
hich of the following should be done FIRST to be able to delete the virus? A. Fo
rmat the hard drive. B. Boot in Safe Mode to remove . C. Use System Restore . D.
Reinsta ll antiviru s softwar e. Answer: B Section: (none) Explanation/Referenc
e:
QUESTION 95 A user notices that the workstations mouse pointer is moving by itse
lf and is executing files. Which of the following is the BEST solution for the u
ser to do? A. Reboot the worksta tion every time it happen s. B. Call a security
technici an to report. C. Replac e the keyboar d. D. Replac e the mouse. Answer
: B Section: (none) Explanation/Reference:
QUESTION 96 A user notices that the workstation is performing slowly and is popu
lating .eml files after connecting to the network. The user has been disconnecte
d for over two months. Which of the following is the MOST likely cause of the is
sue? A. Hard drive is failing. B. Networ k card needs to be reinstall ed. C. Net
wor k cable is bad. D. Outdate d signatur
e files allowed a virus attack. Answer: D Section: (none) Explanation/Reference:
QUESTION 97 A powered on workstation will not show a monitor display and there a
re no beep codes. Which of the following is the MOST likely cause? A. The RAM is
not seated properl y. B. The jumper is set to clear the BIOS settings . C. The
IDE cable is not plugged in. D. The process or is not seated properl y. Answer:
QUESTION 98 A new processor is released and the motherboard manufacturer states
that it will be supported. When starting up the workstation with the newly insta
lled processor, multi-beep codes are generated.Which of the following is the MOS
T likely cause?
A. The RAM needs to be replace d. B. The BIOS needs to be update d. C. The hard
drive needs to be replace d. D. The power supply needs to be replace d. Answer:
QUESTION 99 A client has a problem with one of the workstations serial ports. Wh
ich of the following tools will diagnose the problem? A. Loop back plug B. Cross
o ver cable C. Power supply tester D. Cable tester Answer: A Section: (none) Exp
lanation/Reference:
QUESTION 100 A technician attempts to run chkdsk, but the system cannot locate i
t in the \Winnt\System32 or \Windows\System32 folders. Which of the following sh
ould the technician do to perform the chkdsk function? A. Run Boot.ini file from
the Window s Recove ry Disk. B. Run Autoch k.exe from the Window s Installat io
n Disk. C. Run /? From the Recove ry Consol e to find CHKDS K folders. D. Run CH
KDS K with the /p switch from the System 32 folders. Answer: B Section: (none) E
QUESTION 101 A printer is suddenly not printing using Windows XP. Which of the f
ollowing is the BEST procedure to get
the printing restarted? A. Delete the printer drivers and restart the spooler se
rvice. B. Examin e the print queue, stop and then restart the spooler service. C
. Examin e printer and faxes folder and check event log then start spooler servi
ce. D. Delete the printer drivers, then delete and reload spooler service. Answe
QUESTION 102 A client has noticed a grinding sound along with a vibration when t
hey use their PC. Which of the
following will solve the clients problem? A. Add a heat sink to the power supply
. B. Relocat e the worksta tion. C. Replac e the power supply. D. Add a heat sin
k to the fan. Answer: C Section: (none) Explanation/Reference:
QUESTION 103 Which of the following BEST describes a front side bus (FSB)? A. Co
nnec ts the SDRA M to the CPU, measur ed in KHz B. Connec ts the process or to t
he main memor y, measur ed in MHz C. Connec ts the L2 cache
with the main memor y, measur ed in MHz D. Connec ts the card slots to the RAM,
measur ed in MHz Answer: B Section: (none) Explanation/Reference:
QUESTION 104 A customer reports that all printouts from their laser printer are
smeared. Which of the following is the MOST likely cause? A. The print process i
s too fast. B. The feed roller needs to be replace d. C. The printer drivers nee
d to be update d. D. The fuser is not working properl y. Answer: D
QUESTION 105 After a printhead change, a user reports poor print quality on thei
r inkjet printer. Which of the following should the technician do to resolve thi
s issue? A. Change the printhe ad again. B. Change the paper. C. Perform a print
he ad alignme nt test. D. Install the latest drivers from the manufa cturer. Ans
Exam E QUESTION 1 A technician is installing a wireless access point for a custo
mer that wants to ensure only certain laptops are able to connect to the access
point. Which of the following would BEST meet the customers needs? A. Configu re
a MAC filter for the permitt ed laptops. B. Configu re the access point to disa
ble the SSID. C. Disable the DHCP function of the access point. D. Limit the DHC
P scope of address es to be distribut ed. Answer: A Section: (none) Explanation/
Reference:
QUESTION 2 A technician purchases and installs a replacement motherboard for an
older system. Which of the following should the technician do after the installa
tion? A. Install Window s. B. Update firmwar e.
C. Apply Window s updates . D. Update the power supply. Answer: B Section: (none
QUESTION 3 New software has been installed on a workstation and now the workstat
ion is not functioning properly. The user tried to uninstall the software to ret
urn the system back to normal but that did not work. Which of the following woul
d be the BEST method to resolve the problem? A. Use System Restore to restore th
e system to the point before the softwar e was initially installe d. B. Use Star
t in Debugg ing Mode to find and resolve the conflict s. C. Use Last Known Good
Configu ration
to resolve the proble ms. D. Use SysEdit to remove any remaini ng pieces of the
softwar e Answer: A Section: (none) Explanation/Reference:
QUESTION 4 If a technician wants to evaluate a computers detailed statistics, wh
ich of the following is the BEST utility to view this information? A. MSCO NFIG
B. Perform ance Monitor C. Event Viewer D. Task Manag er Answer: B Section: (non
QUESTION 5 A technician attempts to convert the E drive to a dynamic disk; howev
er, the option to convert is not available. Which of the following is the MOST l
ikely cause? (Select TWO). A. The host comput er is a portabl
B.
C.
D.
E.
e comput er. USB devices cannot be convert ed to a dynami c disk. The BIOS of th
e host comput er needs to be update d. The driver for the disk needs to be updat
e d. System disks cannot be convert ed to a dynami c disk.
Answer: AB Section: (none) Explanation/Reference:
QUESTION 6 Two employees share a computer. The computer has a locally attached U
SB printer. Both users are local administrators of the computer. Both employees
login under their own accounts. Employee A can print with no issue; however, emp
loyee B cannot. No error messages are reported. Which of the following Is MOST l
ikely the problem? A. Employ ee B is using a faulty USB
cable. B. Employ ee B does not have permiss ion to print to the local printer. C
. Employ ee B needs to update the printer driver. D. Employ ee Bs profile is set
to use a virtual printer as the default printer. Answer: D Section: (none) Expl
anation/Reference:
QUESTION 7 A user reports a problem when trying to access any network resource.
The ipconfig utility reports an address of 169.254.0.10, and there is no default
gateway. Which of the following is the MOST likely problem? A. The users passwo
rd has expired. B. The default gatewa y needs to be configur ed to
169.25 4.0.1. C. The DHCP server is unavail able. D. The user does not have the
appropr iate network permiss ions Answer: C Section: (none) Explanation/Referenc
e:
QUESTION 8 Which of the following are used by the Windows operating system to re
solve FQDNs? (Select TWO). A. LMHOS TS file B. DNS C. HOSTS file D. WINS E. NetB
IO S Answer: BC Section: (none) Explanation/Reference:
QUESTION 9 A user reports their LCD monitor has failed and replaces it with a CR
T. On boot up, the monitor displays POST, but displays an Out of range message w
hen the GUI starts to load. Which of the following methods should the technician
use to resolve the problem? A. Replac e the video
card. B. Update the graphic s card driver. C. Start the PC in Enable VGA Mode; r
eboot after login in normal mode. D. Update the BIOS and then reboot in Last Kno
wn Good Configu ration. Answer: C Section: (none) Explanation/Reference:
QUESTION 10 A user reports that they cannot access a file on the local D drive o
f their PC. This is a non-system/ non-boot drive. The technician needs to run ch
kdsk without rebooting the system. Which of the following methods will meet this
goal? A. From the comma nd line, run chkdsk utilizing the /f switch. B. From th
e comma nd line, run
chkdsk utilizing the /x switch. C. Use the diskpart utility with the select opti
on. D. Use the Disk Manag ement console to dismou nt the D drive and run chkdsk.
QUESTION 11 A technician needs to configure a PC with two fixed disk drives for
optimal performance. The system is built from a standard image and no data is st
ored locally. Which of the following RAID settings should be used? A. B. C. D. R
AID 0 RAID 1 RAID 4 RAID 5
QUESTION 12 A user reports they are unable to install an application on their PC
. They are a member of the local PowerUsers group. They do not receive an error
message, but they are prompted to reboot to complete the installation. After reb
ooting, the application is still not installed. How should the application be in
stalled? A. A local adminis trator
must install the applicat ion. B. Instruct the user to install the applicat ion
in Compat ibility Mode. C. Instruct the user to upgrad e the Window s Installer
applicat ion on the PC. Install the applicat ion after the upgrad e is complet e
. D. Run chkdsk with the /f switch, and then install the applicat ion. Answer: A
QUESTION 13 A technician needs to add a hard drive to a PC. The drive needs to s
upport a transaction log requiring up to 3Gbps transfer speed. Which of the foll
owing storage types will meet this requirement? A. SATA v2 B. SCSI II C. SATA D.
PATA Answer: A Section: (none) Explanation/Reference:
QUESTION 14 A user reports that they cannot access network resources. The techni
cian checks the users IP address and notices that the user has an APIPA address
instead of a DHCP issued IP address. Which of the following commands will resolv
e this so that the user can properly access network resources? A. Run nslooku p
set type=ns B. Run ipconfig /release then ipconfig /setclas sid C. Run ping t th
en ipconfig /flushdn s D. Run ipconfig /release then ipconfig /renew Answer: D S
QUESTION 15 A travel agency operates as a small home business. They would like t
o allow wireless access for two new
laptops within their existing secured wired network.Which of the following addit
ional equipment will the owner need to purchase to have connectivity to the exis
ting network? A. Hub B. Broadb and router C. Phone modem D. Wireles s access poi
nt Answer: D Section: (none) Explanation/Reference:
QUESTION 16 A user reports that they are unable to print to a shared network pri
nter. Other users are able to print to the same printer with no problems. Which
of the following is the MOST likely solution? A. Replac e the users network cabl
e. B. Power cycle the printer. C. Assign a new IP address to the printer from wi
thin the comput ers configur ation menu. D. De-sele ct Pause Printing from withi
n the
Printer menu on the users comput er. Answer: D Section: (none) Explanation/Refer
ence:
QUESTION 17 Shortly after a technician installed additional RAM in a users Windo
ws 2000 workstation, the computer became stuck in a reboot loop. Which of the fo
llowing will MOST likely restore the computers normal operation? PassGuide.com-M
ake You Succeed To Pass IT Exams PassGuide 220-702 V8.02 A. De-sele ct the Autom
a tically reboot checkb ox located within the System Failure options. B. Upgrad
e the comput ers process or to ensure it is compati ble with the new memor y. C.
One or more of the new memor y module s are faulty
and should be remove d or replace d. D. Window s 2000 system files have become c
orrupt and the operati ng system must be reinstall ed. Answer: C Section: (none)
QUESTION 18 A user reports they are unable to access the Internet. The technicia
n attempts to ping 127.0.0.1, which fails. Which of the following is the MOST li
kely source of the problem? A. The network card in the users comput er has faile
d. B. The local network is down. C. The user is not correctl y authenti cating w
ith their
ISP. D. The remote website is down. Answer: A Section: (none) Explanation/Refere
nce:
QUESTION 19 While troubleshooting a network connection issue on a Windows XP wor
kstation, a technician would like to see a list of all available network command
s. Which of the following commands should the technician type? A. netstat B. net
view C. net use D. net help Answer: D Section: (none) Explanation/Reference:
QUESTION 20 A technician installs 8GB of RAM into a computer. The memory is prop
erly detected by the system BIOS; however, the System Properties applet is repor
ting less than 4GB. Which of the following BEST describes the cause of this disc
repancy? A. The comput er has a 64-bit version of Window s XP installe d. B. The
comput ers operati ng system must be upgrad
ed to Window s Vista. C. The comput er has a 32-bit version of Window s XP insta
lle d. D. One or more of the RAM module s is faulty and should be replace d. Ans
QUESTION 21 Which of the following cable types should a technician use to suppor
t a 1Gbps SOHO LAN? A. B. C. D. CAT1 CAT3 CAT5 CAT6
QUESTION 22 Which of the following profiles are automatically created by Windows
XP during installation? (Select TWO). A. Default User
B. Domain User C. User.da t D. Ntuser E. All Users Answer: AE Section: (none) Ex
QUESTION 23 AWindows XP system stops booting with the error message NTLDR is mis
sing.Which of the following is the BEST resolution for this problem? A. fixmbr B
. Perform a clean install of Window s XP. C. fixboot D. Format and restore the s
ystem. Answer: C Section: (none) Explanation/Reference:
QUESTION 24 During boot, a technician gets the error message Windows could not s
tart because of a computer disk hardware configuration problem. Which of the fol
lowing is the MOST likely cause of this message? A. Improp er jumper configur at
ion B. Fragme nted hard drive C. BOOT.I
NI deleted D. Boot sector corrupti on Answer: C Section: (none) Explanation/Refe
rence:
QUESTION 25 A technician would like to install a new primary SATA drive into a c
omputer. Which of the following scenarios BEST describes the physical setup requ
ired for this task? A. Mount the SATA drive into an availabl e 3.5 drive bay. Co
nnec ta 40-pin data cable to the drive, being careful to ensure the colored stri
pe on the ribbon cable is correctl y position ed next to pin 1 on the drive. Con
nec t the other end of
the data cable to a 40-pin connect or on the mother board. Connec t an availabl
e 15-pin power connect or to the drive. B. Configu re the hard drives jumper to
set the drive as primary . Mount the SATA drive into an availabl e 3.5 drive bay
. Connec t one end of a data cable to the drives signal connect or, and the othe
r to any availabl e SATA connect or on the
mother board. Connec t an availabl e 15-pin power connect or to the drive. C. Mo
unt the SATA drive into an availabl e 3.5 drive bay. Connec t one end of a data
cable to the drives signal connect or, and the other to the SATA 0 connect or on
the mother board. Connec t an availabl e 15-pin power connect or to the drive.
D. Configu re the hard drives jumper
to set the drive as primary . Mount the SATA drive into an availabl e 3.5 drive
bay. Connec ta 40-pin data cable to the drive, being careful to ensure the color
ed stripe on the ribbon cable is correctl y position ed next to pin 1 on the dri
ve. Connec t the other end of the data cable to a 40-pin connect or on the mothe
r board. Connec t an availabl e 4-pin power
connect or to the drive. Answer: C Section: (none) Explanation/Reference:
QUESTION 26 A user recently purchased an 802.11g-capable laptop, but reports the
ir network connection speed is much slower than expected. The technician notes t
hat while the users wireless signal strength is excellent,they are connected at
just 11Mbps. Which of the following BEST describes the cause of the problem? A.
The softwar e drivers for the users wireles s network card need to be upgrad ed.
B. The user is located too far away from the nearest wireles s access point. C.
The user is connect ed to an 802.11 b wireles s access point.
D. The user has entered an incorrec t WPA encrypti on key. Answer: C Section: (n
QUESTION 27 A user reports they have forgotten their BIOS password and is unable
to boot their system. Which of the following describes the BEST method to corre
ct this problem? A. Remov e the system RAM for 15 minutes in order to clear the
system s memor y. B. Unplug the comput er for 15 minutes in order to clear CMOS
memor y. C. Reinsta ll Window s XP and configur e new passwo rds. D. Set the
CMOS jumper on the mother board to clear. Answer: D Section: (none) Explanation/
Reference:
QUESTION 28 A user reports that their computer will no longer boot and is displa
ying a non-system disk or disk error message. While troubleshooting the problem,
the technician notices a scraping noise within the PC when itis powered on. Whi
ch of the following BEST describes the problem? A. The internal hard drive has f
ailed and needs to be replace d. B. Antiviru s softwar e must be run in order to
clean the system from infectio n. C. Window s must be reinstall ed in order to
reinitiali ze the hard drive. D. An internal data
cable is loose and needs to be re-secu red to the hard drive. Answer: A Section:
QUESTION 29 A technician has removed spyware from a users computer. Which of the
following commands would BEST verify that all system files are intact and in th
eir original versions? A. sfc B. msinfo3 2 C. chkdsk D. msconfi g Answer: A Sect
QUESTION 30 A technician is determining the baseline system requirements for new
computers that their company is going to purchase. Which of the following syste
m utilities should the technician run on the users existing PCs to help anticipa
te future system resource requirements? A. Event Monitor B. Group Policy Update
C. Perform ance Monitor D. User Access Control Answer: C
QUESTION 31 Which of the following BEST describes the general meaning of a warni
ng in one of the Event Viewer logs? A. An Informa tional messag e on succes sful
or failed audit actions. B. An issue that will not prevent the basic function o
f the comput er. C. An informa tional messag e from the Window s Firewall . D. A
n urgent issue that warns the user through a screen pop-up. Answer: B Section: (
none)
QUESTION 32 Which of the following steps will allow a technician to disable the
prompting of the requirement for digital signatures of newly installed device dr
ivers? A. Use the driverq uery utility with the /v switch. B. Apply the compat w
s security templat e to the comput er. C. Install an unsigne d driver. Select In
stall Anyway . D. System properti es>Har dware> Driver Signing >Select ignore An
swer: D Section: (none) Explanation/Reference:
QUESTION 33 Which of the following actions creates a mount point? A. Use the con
vert
utility to convert the system partition from FAT32 to NTFS. B. Format a new driv
e and mount it without assigni ng a drive letter. C. Map a new drive to an NTFS
folder hosted by a differen t volume. D. Reform at a drive in NTFS. Answer: C Se
QUESTION 34 Which of the following commands would provide a list of all local ac
tive TCP/IP connections? A. netsh show B. nbtstat -A C. netstat -a D. netstat -r
Answer: C
QUESTION 35 A technician is waiting for a user to power on their PC to begin tro
ubleshooting a problem. The computer name is PC1. Which of the following command
s can the technician run that will continuously check if the system is reachable
? A. ping -a PC1 B. ping -t PC1 C. tracert PC1 D. tracert -h PC1 Answer: B Secti
QUESTION 36 Which of the following commands will remove the read only, hidden, a
rchive and system attributes from a file named test.doc? A. attrib test.doc /d B
. attrib test.doc -all C. attrib test.doc /r /a /s /h D. attrib test.doc -r -a -
s -h Answer: D Section: (none) Explanation/Reference:
QUESTION 37 A user reports that a PC boots to the error message Missing NTLDR. W
hich of the following problems
could cause this error? (Select TWO). A. The C:\Wind ows\Re pair\soft ware file
is missing or corrupt. B. The system partition is corrupt. C. The boot.ini file
has been deleted. D. The hard drive has complet ely failed. E. The C:\Wind ows\S
y stem32\ config\s oftware file is missing or corrupt. Answer: BC Section: (none
QUESTION 38 Which of the following actions should a technician take when the Ser
vice Control Manager reports, one or more services failed to start? (Select TWO)
. A. Uninsta ll the last applicat ion that
B.
C.
D.
E.
was installe d. Restore the system to the most recent restore point. Check Event
Viewer to determi ne which service did not start. Run service s.msc to see the
state of each service listed. Run the sfc utility to check for unsigne d drivers
.
Answer: CD Section: (none) Explanation/Reference:
QUESTION 39 A user reports they cannot access the Internet. The technician has v
erified the users browser settings. The users PC has a static IP configuration.
Which of the following is the NEXT step the technician should take? A. Check the
DNS server
address es and verify they are current. B. Make sure the Window s Firewall and I
CS is disable d. C. De-sele ct QoS in the TCP/IP properti es page. D. Disable an
y active antiviru s softwar e and see if it resolve s the proble m. Answer: A Se
QUESTION 40 A technician is tracing a cable from a desk back to a patch panel in
the wiring closet. The cables are not labeled. Which of the following tools wou
ld BEST trace the cable? A. Loop back plugs B. Inductio n toners C. Wire fish
tape D. Cable tester Answer: B Section: (none) Explanation/Reference:
QUESTION 41 When configuring a wireless access point, which of the following opt
ions would BEST disable guest access? A. Dynami c IP address ing B. Enable MAC a
ddress filtering C. Disable the SSID broadc ast D. Enable DHCP Answer: B Section
QUESTION 42 A technician has properly setup a workgroup with multiple Windows XP
and Vista PCs. The Windows Vista users report they are unable to see other PCs
in the workgroup. The technician has tested connectivity with the ping command a
nd all replied. Which of the following is MOST likely the cause of this problem?
A. The Firewall is enabled . B. The location type is currentl y PUBLI
C. C. The location type is currentl y WORK. D. The location type is currentl y H
OME. Answer: B Section: (none) Explanation/Reference:
QUESTION 43 Which of the following commands is used to delete the entire content
s of drive D: quickly? A. format c: /a:512 B. format d: /c C. format d: /x D. fo
rmat d: /q Answer: D Section: (none) Explanation/Reference:
QUESTION 44 AWindows XP machine will only boot up and display the command prompt
. The technician needs to modify the boot.ini file. Which of the following comma
nds would be used? A. net boot.ini B. dir boot.ini C. edit boot.ini D. format bo
ot.ini
QUESTION 45 Unauthorized changes are being made to the customers router. Which o
f the following would MOST likely be the cause? A. The userna me and passwo rd a
re set to default. B. The router is faulty and needs replace d. C. The SSID need
s to be hidden. D. The firmwar e needs to be upgrad ed. Answer: A Section: (none
QUESTION 46 A customer wants to purchase a new motherboard that supports SLI. Wh
ich of the following will the new motherboard need to be able to do? A. Support
several hard drives in a RAID. B. Support
multiple PCIe display adapter s. C. Support more than 4GB of memor y. D. Support
more than one power supply. Answer: B Section: (none) Explanation/Reference:
QUESTION 47 While using Windows Vista, a technician needs to access the Advanced
Windows Firewall configuration page. Which of the following commands should the
technician use? A. wf.msc B. eventv wr.msc C. more.e xe D. fpmmc. msc Answer: A
Section: (none) Explanation/Reference: PassGuide.com-Make You Succeed To Pass I
T Exams PassGuide 220-702 V8.02
QUESTION 48 Which of the following BEST controls the amount of virtual memory in
a Windows XP system? A. Device Manag er B. System Cache C. System
Properti es, Advanc ed, Perform ance D. System BIOS Answer: C Section: (none) Ex
QUESTION 49 Which of the following is the BEST response upon seeing a STOP error
in Windows XP? A. Boot to the Event Viewer to see what is logged. B. Use the Re
cove ry Consol e immedi ately. C. Use msconfi g to see the error messag e. D. Wr
ite all of the error messag e down immedi ately. Answer: D Section: (none) Expla
nation/Reference:
QUESTION 50 When installing a small office home office (SOHO) network, which of
the following can a technician configure to hide wireless networks from unauthor
ized users and attackers? A. Enable SSID broadc ast B. Disable SSID broadc ast C
. WPA D. WEP Answer: B Section: (none) Explanation/Reference:
QUESTION 51 Which of the following is an example of a hardware firewall? A. Hub
B. Wireles s Router C. Window s Firewall D. Switch Answer: B Section: (none) Exp
lanation/Reference:
QUESTION 52 Which of the following is true regarding the number of volumes that
can be created on a basic disk? (Select TWO). A. Using NTFS, the limit is sixty-
fo ur. B. Using FAT32,
the limit is thirty-tw o. C. Without extende d partition s, the limit is four. D
. Using either FAT or NTFS, the limit is three. E. With extende d partition s, t
here is no limit. Answer: CE Section: (none) Explanation/Reference:
QUESTION 53 A customer reports their system will not boot up. A technician deter
mines the problem is a corrupt master boot record. Which of the following must b
e done to run the repair? A. Start the comput er in Safe Mode, Comma nd Prompt o
nly, and run fixmbr. B. Use the recover y console to run the fixmbr
utility. C. Boot to the Window s ERD, run fixmbr. D. Run fixmbr in safe mode. An
swer: B Section: (none) Explanation/Reference:
QUESTION 54 A PCs system time is always incorrect until logging in to the PC. Wh
ich of the following is the MOST likely problm? A. The BIOS is set with the inco
rrec t time. B. The CMOS battery needs to be replace d. C. The Window s Region a
l Setting s are incorrec t. D. The Window s Time Service is disable d. Answer: B
Section: (none)
Explanation/Reference: PassGuide.com-Make You Succeed To Pass IT Exams PassGuide
220-702 V8.02
QUESTION 55 The performance tab of Task Manager shows two CPUs. The system only
has one physical CPU. Which of the following is the MOST likely cause? A. The BI
OS needs to be update d with a current microco de. B. In Device Manag er, an ACP
I multipro cessor driver is loaded instead of a uni-pro cessor driver. C. The sy
stem had two CPUs when it was built; one was later remove d. D. The chipset incl
ude s hyperth reading support . Answer: D
QUESTION 56 A technician is told to configure all new PCs to support Wake on LAN
(WOL). After upgrading the NIC to support WOL, the system still does not respon
d to a WOL call. Which of the following steps needs to be taken to support WOL?
A. Update the NIC drivers. B. Upgrad e the power supply to a WOL compati ble dev
ice. C. In the BIOS, enable Bus Masteri ng. D. In the BIOS, enable WOL. Answer:
QUESTION 57 In NTFS file permissions, which of the following permissions is an o
ption? A. Read & Write B. Modify C. Write & Execut e D. Change Answer: B Section
: (none)
QUESTION 58 Which of the following is the FIRST step after a clean Windows XP In
stallation? A. Install the Chipset Drivers. B. Check the Device Manag er. C. Upd
ate the BIOS. D. Install the Custom er Softwar e Applicat ion Answer: A Section:
QUESTION 59 Which of the following will provide the GREATEST security for a WiFi
network on a Windows XP workstation? A. B. C. D. WEP WEP2 WPA WPA2
QUESTION 60 A customer reports that the laptop screen turns all red then goes al
l blue when moving the LCD hinge. Which of the following is the BEST description
of the problem?
A. The video card drivers need to be reinstall ed. B. The mother board is faulty
. C. The LCD is faulty. D. The LCD cable is pinched . Answer: D Section: (none)
QUESTION 61 A technician wants to avoid the possibility of mixing and losing scr
ews when working on a laptop. Which of the following is the BEST solution for th
e technician? A. Work with another technici an to avoid any mishap s. B. Let the
manufa cturer disasse mble the laptop. C. Find the proper manufa cturer docume
ntation.
D. Referen ce the laptop with another laptop. Answer: C Section: (none) Explanat
ion/Reference:
QUESTION 62 A new firewall was installed and a customer reports that they can re
ceive email but cannot send email. Which of the following protocols is being blo
cked? A. B. C. D. SNMP IMAP SMTP POP3
QUESTION 63 A technician notices that after Windows Vista loads, the antivirus s
oftware does not start properly. Which of the following is the problem? A. The a
ntiviru s service is set to automa tic. B. The antiviru s service is disable d.
C. Window s Defend er service is set to automa
tic. D. Window s Defend er service is disable d. Answer: B Section: (none) Expla
nation/Reference:
QUESTION 64 A technician has installed new hardware and is experiencing bluescre
ens on a Windows Vista workstation. Which of the following tools can be used to
narrow down the issue? A. Driver Verifier Manag er B. Window s Defend er C. Even
t Viewer Securit y Log D. Window s Restore Answer: A Section: (none) Explanation
/Reference:
QUESTION 65 A customer reports that a home wireless network is slow after the co
mpletion of the new apartment building nearby. Which of the following is the MOS
T secure solution for the problem? A. Change the SSID. B. Disable DHCP. C. Updat
e
the firmwar e. D. Enable MAC filtering. Answer: D Section: (none) Explanation/Re
ference:
QUESTION 66 A technician has installed a faster CPU into a machine. When they bo
ot the machine the POST shows that the new CPU is not running faster. Which of t
he following should be configured? A. Legacy device support B. Clock multipli er
C. Memor y shadow ing D. Cache size Answer: B Section: (none) Explanation/Refer
ence:
QUESTION 67 Which of the following is the purpose of RAID 0? A. Increas es the n
umber of applicat ions that can be run simulta neously B. Provide s faster netwo
rk speeds
to improve Internet searche s C. Provide s increas ed resoluti on so larger moni
tor s can be support ed D. Increas es read/wri te speed Answer: D Section: (none
QUESTION 68 Which of the following adapter cards is MOST likely to require an ad
ditional power connector to operate properly? A. AGP graphic s card B. PCI-X SCS
I card C. PCIe graphic s card D. PCI sound card Answer: C Section: (none) Explan
ation/Reference:
QUESTION 69
A user reports that they can hear downloaded music and sounds through their comp
uter speakers. Music CDs cannot be heard when played in the local CD-ROM drive e
xcept by plugging headphones into the jack on the front of the drive. Which of t
he following will MOST likely resolve the issue? A. Update the sound card driver
to a newer version. B. Update the CD-RO M drivers. C. Replac e the damag ed mus
ic CD. D. Connec t an audio cable betwee n the drive and the sound card. Answer:
QUESTION 70 Which of the following commands will display the local routing table
? A. ipconfig /all B. netstat -nr C. verify on D. find /n Answer: B Section: (no
ne)
QUESTION 71 A computer has the below network configuration: IP Address: 192.168.
1.5 Subnet mask: 255.255.255.0 Which of the following is the default gateway for
the computer? A. 192.16 8.1.1 B. 192.16 8.1.255 C. 127.0.0 .1 D. 0.0.0.1 Answer
: A Section: (none) Explanation/Reference:
QUESTION 72 A customer wants to guard against Spyware on a Windows Vista worksta
tion. Which of the following default programs is installed for this purpose? A.
Window s Firewall B. User Accoun t Control C. Window s Defend er D. Local policy
editor Answer: C Section: (none) Explanation/Reference:
QUESTION 73 In a Windows Vista workstation, a user reports that after installing
a well-known Internet application certain network features do not function. Whi
ch of the following is MOST likely the issue?
A. Window s Defend er has quarant ined the applicat ion. B. Window s Registr y i
s corrupt. C. Window s Phishin g Filter is turned on. D. Window s Firewall is bl
ockin g the port. Answer: D Section: (none) Explanation/Reference:
QUESTION 74 A user wants to prevent certain individuals from using the Internet
throughout the day inWindows Vista. Which of the following tools can be used to
perform this action? A. Parenta l Control s B. User Accoun t Control C. Window s
Firewall D. Window s Defend er PassGu
ide.com -Make You Succee d To Pass IT Exams PassGu ide 220-70 2 V8.02 Answer: A
QUESTION 75 A user wants to track websites that certain individuals are going to
throughout the day on Windows Vista. Which of the following tools can be used t
o perform this action? A. Window s Defend er B. Window s Firewall C. Parenta l C
ontrol s D. User Accoun t Control Answer: C Section: (none) Explanation/Referenc
e:
QUESTION 76 A user wants to ensure that when they connect to a public Wi-Fi netw
ork that they are protected against attackers. Which of the following settings w
ill help in preventing intrusion in Windows Vista? A. Enable Wireles s Zero Conf
igu ration
Service B. Enable Public location C. Enable Window s Defend er D. Enable Home lo
cation Answer: B Section: (none) Explanation/Reference:
QUESTION 77 Which of the following is the cause if a user types in the letters U
, I and O and displayed on the screen are the figures 4, 5 and 6 on a laptop? A.
Disable the StickyK eys. B. The keyboar d is faulty and needs to be replace d.
C. Toggle the NUM lock key. D. The keyboar d driver should be update d Answer: C
QUESTION 78 A technician has been tasked with setting up mirrored disk storage o
n a Windows XP computer.Which of the following should be installed FIRST? A. RAI
D controll er and three drives B. RAID controll er and two drives C. Two basic d
isks and Window s XP D. RAID drivers during the OS install Answer: B Section: (n
QUESTION 79 After replacing a processor, which of the following would be the NEX
T step in reassembly? A. Power the system to check the new process or. B. Instal
l the process or heat sink. C. Apply thermal compou nd to
the chip. D. Install the process or cooling fan. Answer: C Section: (none) Expla
nation/Reference:
QUESTION 80 A user reports that the video on their computer has gone out. After
determining that the onboard video is bad, a technician needs to install a new v
ideo card. Which of the following would support a new video card installation? (
Select TWO). A. A RAMB US slot B. An S-Video connect or C. An AGP slot D. A Slot
A connect or E. A PCIe slot Answer: CE Section: (none) Explanation/Reference:
QUESTION 81 A technician is replacing a defective DVD drive. After installing th
e new device, the BIOS does not recognize the DVD drive. Which of the following
is MOST likely the solution? A. Install the drivers for the new drive.
B. Change the jumper settings on the drive. C. Replac e the SCSI cable to the dr
ive. D. Replac e the defectiv e new drive. Answer: B Section: (none) Explanation
/Reference:
QUESTION 82 Windows XP Professional was remotely installed on a workstation over
night. The next day, the customer states the workstation is attempting to reinst
all the OS again. Which of the following actions should be taken to use the inst
alled OS? A. Press F8 to go to the Advanc ed Startup Options and select Boot Win
dow s Normall y. B. Reinsta ll the OS adding the /s option to the comma nd (e.g.
setup.e
xe /n /s). C. Go to the BIOS and change the boot order to use the hard drive. D.
Use RegEdit 32 to edit the registry s GUI_ru n_once option. Answer: C Section:
QUESTION 83 A customer brings in their computer the day after a storm stating th
ey are unable to dial into their ISP and a strange smell is coming from the comp
uter; everything else works normally. Which of the following should be the NEXT
step to resolve the issue? A. Re-inst all the ISP connect ion softwar e. B. Repl
ac e the modem . C. Re-inst all the driver for the modem . D. Enable the modem
in the Device Manag er. Answer: B Section: (none) Explanation/Reference:
QUESTION 84 When booting Windows, check disk comes up and runs a scan only on dr
ive E. The PC still boots and shows no signs of any errors or other problems. No
installations or other software changes have been made. Which of the following
is the MOST likely cause? A. The PC was not shutdo wn properl y. B. A thumb driv
e is connect ed to the PC. C. A DVD disc is present in the DVD drive. D. The CPU
is overhe ating. Answer: B Section: (none) Explanation/Reference:
QUESTION 85 A user has a toolbar installed that appears to be connected to Spywa
re. Which of the following is the BEST way to remove it? A. Go into the BIOS and
disable the toolbar. B. Boot using the Last Known Good Configu ration option. C.
Boot into Safe Mode and remove browser helper objects. D. Go into the BIOS and
run a virus scan. Answer: C Section: (none) Explanation/Reference:
QUESTION 86 Most laptops have two PCMCIA slots that are stacked on top of each o
ther with no separator in between. Which of the following does this accommodate?
(Select TWO). A. One Type II card B. Two Type II cards C. One Type III card D.
Three Type I cards E. Two Type III cards
Answer: BC Section: (none) Explanation/Reference:
QUESTION 87 During the disinfection process, to eliminate a virus from inserting
itself into the system restore point which of the following is the BEST solutio
n? A. Disable System Restore . B. Monitor System Restore . C. Update System Rest
ore . D. Enable System Restore . Answer: A Section: (none) Explanation/Reference
:
QUESTION 88 A technician needs to access the files stored on the primary partiti
on of a networked computer named ALPHA. The user of that computer has not setup
any shared files or folders. Which of the following is an administrative share?
A. \\ALPH A\Prima ry B. \\ALPH A\C$ C. \\ALPH A\C D. \\ALPH A Answer: B Section:
QUESTION 89 A technician is installing a NIC into a users computer. The technici
an knows the MAC address but does not have the driver. Which of the following wi
ll BEST help the technician identify the manufacturer of the NIC card? A. The fi
rst octet of the MAC address . B. The first three octets of the MAC address . C.
The last octet of the MAC address . D. The last three octets of the MAC address
. Answer: B Section: (none) Explanation/Reference:
QUESTION 90 A stop error message Unable to locate component is on a users machin
e. The message displays right after POST. Which of the following is the MOST lik
ely cause of this issue? A. Corrupt MBR B. System file corrupti on C. Boot secto
r
virus D. BOOT.I NI file is configur ed incorrec tly Answer: B Section: (none) Ex
QUESTION 91 A user reports their system is displaying an error message NTLDR is
missing.Which of the following is the MOST likely cause for this error? A. BOOT.
I NI file is configur ed incorrec tly B. Corrupt MBR C. Boot sector virus D. Sys
tem file is missing compon ents Answer: B Section: (none) Explanation/Reference:
QUESTION 92 A users machine is hanging right after the Windows splash screen occ
urs. The mouse cursor tracks, but the system is otherwise unresponsive. Which of
the following is the MOST likely cause of this problem? A. Device driver issues
B. Corrupt MBR C. Failed control
set D. Boot sector virus Answer: A Section: (none) Explanation/Reference:
QUESTION 93 Which of the following BEST explains the purpose of safe mode? A. Al
lows booting even though MBR is corrupt B. Allows a system to boot into a shell
C. Allows boot sector failures to continu e to boot D. Boots the OS with minimu
m drivers Answer: D Section: (none) Explanation/Reference:
QUESTION 94 Which of the following BEST explains the error message Check boot pa
th and disk hardware? A. BOOT.I NI file is corrupt
B. MBR is corrupt C. Boot sector has a virus D. Multi-bo ot configur ation is co
rrupt Answer: A Section: (none) Explanation/Reference:
QUESTION 95 Which of the following BEST explains the purpose of the Windows Reco
very Console? A. Allows a system to boot into a limited shell with comma nd line
function s. B. Allows a technici an to fix most issues though the MBR. C. Allow
s access to all directori es on the system. D. Fixes the device driver issues.
QUESTION 96 Which of the following commands will allow a technician to change a
FAT32 file system to an NTFS file system? A. B. C. D. xcopy edit convert format
QUESTION 97 Which of the following PING command switches will not stop until the
technician tells it to? A. B. C. D. -l -t -r a
QUESTION 98 A technician has received a Windows XP PC for repair with the follow
ing boot error Unmountable boot volume. Which of the following is the FIRST proc
edure that should be tried to correct the problem? A. Boot into the recover y co
nsole and run chkdsk /r B. Boot into the recover
y console and run fixboot C. Reinsta ll the OS D. Restore the PC from the most r
ecent system restore point Answer: A Section: (none) Explanation/Reference:
QUESTION 99 A technician is sent to configure a wireless small office home offic
e (SOHO) network in an urban area. Which of the following utilities can the tech
nician disable to help prevent unauthorized users on the network? A. MAC filteri
ng B. Firewall C. DHCP D. SSID broadc ast Answer: D Section: (none) Explanation/
Reference: PassGuide.com-Make You Succeed To Pass IT Exams PassGuide 220-702 V8.
02
QUESTION 100 A client is having wireless network connection problems. The techni
cian has determined that the location has a dead spot due to a concrete wall. Wh
ich of the following can the technician do to resolve the issue? A. Install a sw
itch to reach the location
. B. Add an access point. C. Upgrad e the hardwa res firmwar e. D. Increas e the
signal power on the wireles s NIC. Answer: B Section: (none) Explanation/Refere
nce:
QUESTION 101 A client is having problems with creating file shares on the networ
k. Which of the following groups MUST the client be a member of to create shares
? A. Everyo ne B. Remote Deskto p Users C. Users D. Power Users Answer: D Sectio
QUESTION 102 Which of the following commands allows the technician to find where
packets are being lost on the network? A. nslooku p B. tracert C. ipconfig D. m
sconfi
g Answer: B Section: (none) Explanation/Reference:
QUESTION 103 Which of the following commands will show print and file shares on
a PC? A. ipconfig B. edit C. msconfi g D. net view Answer: D Section: (none) Exp
lanation/Reference:
QUESTION 104 Which of the following commands allows a technician to scan protect
ed files and check the files version? A. nslooku p B. sfc C. dir D. chkdsk Answe
QUESTION 105 A client states that their Internet browser is running slow and the
re are multiple windows popping up onto the desktop. Which of the following is t
he BEST procedure to perform to resolve these issues? A. Update anti-viru s and
malwar e softwar e and scan.
B. Restore the system to the previou s restore point. C. Reinsta lling the OS. D
. Run a disk defrag mentati on. Answer: A Section: (none) Explanation/Reference:
Exam F QUESTION 1 A technician is troubleshooting a PC that will not obtain an I
P address from the network. The NIC is setup for automatic IP addressing. Which
of the following would be the MOST likely cause? A. SMTP port is blocked B. DNS
service has stopped C. IMAP port is blocked D. DHCP service has stopped Answer:
QUESTION 2 A technician is troubleshooting a PC that lost connectivity to a netw
ork. Which of the following tools would the technician use to view the network c
ard configuration? A. ipconfig /all B. telnet C. ping -t D. net use Answer: A Se
QUESTION 3 A technician is troubleshooting a PC that is blocking SMTP requests.
Which of the following ports will the technician need to open? A. B. C. D. 20 25
80 443
QUESTION 4 A technician is configuring a small office home office (SOHO) router
to allow FTP access.Which of the following ports will the technician open? A. B.
C. D. 20 25 80 443
QUESTION 5 A technician is configuring a second router on a small office home of
fice (SOHO) network. The first router is already assigning IP addresses. Which o
f the following should the technician perform on the second router to avoid poss
ible IP address conflicts? A. Enable DNS B. Disable DHCP C. Disable WINS D. Enab
le SSID Answer: B Section: (none) Explanation/Reference:
QUESTION 6 Which of the following protocols uses port 443 by default? A. B. C. D
. LDAP SNMP HTTPS HTTP
Answer: C Section: (none)
QUESTION 7 A technician is implementing a small office home office (SOHO) wirele
ss network. The technician would like to have a static network. Which of the fol
lowing should the technician disable on the router? A. B. C. D. DNS DHCP SSID MA
C filtering
Answer: B Section: (none) Explanation/Reference: PassGuide.com-Make You Succeed
To Pass IT Exams PassGuide 220-702 V8.02
QUESTION 8 Which of the following is the MOST secure wireless encryption? A. B.
C. D. WPA2 IPSec WPA WEP Answer A
Answer: Section: (none) Explanation/Reference:
QUESTION 9 Which of the following will resolve the NTLDR is missing error during
the boot process? A. Replac e the system RAM. B. Reinsta ll the OS. C. Remov e
the hard drive
buffers. D. Remov e the floppy disk. Answer: D Section: (none) Explanation/Refer
ence:
QUESTION 10 If indexing is enabled on a local PC, which of the following will be
directly affected? A. NTFS file system B. File searchi ng C. Backup time D. HDD
speed Answer: B Section: (none) Explanation/Reference:
QUESTION 11 A hard drive is experiencing poor performance. Which of the followin
g would be the BEST option to help improve read/write speeds? A. Reseat the powe
r connect ions B. Disk Defrag mentati on C. Check disk tool D. Perform a Window
s
Refresh Answer: B Section: (none) Explanation/Reference:
QUESTION 12 Which of the following commands would a technician use to disable st
artup programs inWindows XP? A. chkdsk B. msconfi g C. ipconfig D. nslooku p Ans
wer: B Section: (none) Explanation/Reference:
QUESTION 13 Which of the following does the ping command do? A. Commu nicates wi
th the local drive B. Commu nicates with network devices C. Enable s the ability
to view IP address settings on the NIC D. Enable s the ability to uninstal l
network devices PassGu ide.com -Make You Succee d To Pass IT Exams PassGu ide 22
0-70 2 V8.02 Answer: B Section: (none) Explanation/Reference:
QUESTION 14 Which of the following commands would a technician use to view the a
ctive application connections on a local PC to the network? A. ipconfig B. netst
at C. nslooku p D. net use Answer: B Section: (none) Explanation/Reference:
QUESTION 15 A technician is trying to use the nslookup command. Which of the fol
lowing needs to be installed before this command can be used? A. NetBIO S B. IPX
/SP X C. UDP D. TCP/IP Answer: D Section: (none)
QUESTION 16 Which of the following components may cause a paper jam in a laser p
rinter? (Select TWO). A. Formatt er B. Faulty sensor C. Worn paper feed roller D
. Defecti ve scanner E. Faulty fuser Answer: BC Section: (none) Explanation/Refe
rence:
QUESTION 17 A customer states that their laser printer keeps stating there is a
paper jam but the customer does not see any paper jams. The technician inspects
the printer and confirms that there is no paper jams and finds the printer does
not make an attempt to pickup the paper from the tray when the print job is sent
. Which of the following could be the cause? A. Paper pickup roller is worn B. F
aulty sensor C. Paper tray D. Separat ion pad Answer: B Section: (none) Explanat
ion/Reference:
QUESTION 18 Which of the following will cause a ghost image on a printout?
A. Proble m with the develop ing drum B. Proble m with the formatt er board C. W
orn pickup rollers D. Scanne r unit is defectiv e Answer: A Section: (none) Expl
anation/Reference:
QUESTION 19 Which of the following wireless encryption standards would provide t
he HIGHEST level of security? A. WPA-P SK B. WEP C. CHAP D. EAP Answer: A Sectio
QUESTION 20 Which of the following wireless standards uses the 5GHz frequency? A
. 802.11 g B. 802.2 C. 802.11 a D. 802.3
QUESTION 21 A laptop needs a wireless card upgrade. The technician attempts to i
nstall the new card with no success. The wireless card is a newer 802.11b/g/n ca
rd and the laptop itself was manufactured seven years ago. Which of the followin
g is the MOST likely problem? A. The laptop is too old and does not have a PCI s
lot for the new card. B. The laptop has the older PC Card expansi on slot and th
e new card is only miniPCI . C. The laptop has the older miniPCI expansi on slot
and the new card uses miniPCI express . D. The wireles s card needs
to have its jumpers configur ed to work properl y on an older system. Answer: C
QUESTION 22 A user states that their laser printer jams constantly. The unit is
a little over seven years old and has had no maintenance. Which of the following
is the MOST likely cause of this issue? A. The printers fuser is going bad and
needs a replace ment. B. The rollers on the printer need to be replace d. C. The
drum on the printer is getting old and needs to be replace d. D. The printers t
oner is running low and
therefor e not pulling paper through the mechan ism. Answer: B Section: (none) E
QUESTION 23 A technician follows the manufacturers safety procedures and upgrade
s the RAM in a notebook computer from 512MB to 2GB. Upon starting the notebook,
a pattern of beeping sounds occurs and there is no display. The new and old SODI
MM modules are the same type. Which of the following is the MOST likely cause? (
Select TWO). A. The memor y is bad and must be replace d. B. The monitor is unpl
ugg ed. C. The battery was left in the notebo ok. PassGu ide.com -Make You Succe
e d To Pass IT Exams PassGu ide 220-70 2 V8.02 D. The new
module s are DDR2 533MH z. E. The BIOS is not at the latest revision . Answer: A
E Section: (none) Explanation/Reference:
QUESTION 24 The memory in a notebook computer has been upgraded. The notebook wi
ll not power on. Which of the following is the MOST likely cause of this problem
? A. The system BIOS was upgrad ed to the latest level. B. The battery was remov
e d from the notebo ok during the upgrad e. C. The power button is not working .
D. The new memor y is not
using the require d speed. Answer: C Section: (none) Explanation/Reference:
QUESTION 25 There are four USB devices connected to a clients computer through a
USB hub. The client states the external hard drive connected to this hub has ha
d a dramatic deterioration in response time recently.Which of the following is t
he MOST likely cause? A. There is a new IRQ conflict with the hard drive that is
connect ed to the USB hub. B. The USB cable connect ing the hub and the comput
er is loose. C. A USB 1.1 device has been plugged into the USB hub. D. There are
too many
devices plugged into the USB hub. Answer: D Section: (none) Explanation/Referenc
e:
QUESTION 26 Which of the following methods will restrict wireless access to spec
ific devices? A. PPP encrypti on B. MAC filtering C. VPN D. Dynami c IP address
ing Answer: B Section: (none) Explanation/Reference:
QUESTION 27 A user reports that after configuring the BIOS to boot to the hard d
rive first, the system still tries to boot from the optical drive. Which of the
following is the MOST likely cause? A. Optical drive B. Power supply C. CMOS bat
tery D. CD-RO M disk Answer: C Section: (none) Explanation/Reference:
QUESTION 28 Which of the following paths is used to view the size of the paging
file in Windows XP? A. System Properti es >Hardw are Tab>De vice Manag er>Acti o
n menu B. System Properti es>Har dware Tab>Ha rdware Profiles PassGu ide.com -Ma
ke You Succee d To Pass IT Exams PassGu ide 220-70 2 V8.02 C. System Properti es
>Adv anced Tab>Pe rforman ce Options >Advan ced Tab D. System Properti es>Re mot
e Tab>Ad vanced Tab Answer: C Section: (none)
QUESTION 29 Which of the following commands will duplicate entire directories fr
om one location to another? A. B. C. D. copy md xcopy dir
QUESTION 30 Which of the following is a local host IP address? A. 255.25 5.255.2
55 B. 127.0.0 .1 C. 169.25 4 1.1 D. 192.16 8.1.1 Answer: B Section: (none) Expl
anation/Reference:
QUESTION 31 When booting a Windows XP computer, two screens pop-up that offer a
choice between two operating systems to boot to. Dual boot configuration is not
installed on this computer. Which of the following files needs to be changed? A.
IUSER 7.DLL B. CONFI G.SYS C. BOOT.I NI D. IO.SYS Answer: C Section: (none)
QUESTION 32 Which of the following commands will make a new directory? A. B. C.
D. cd md dir rd
QUESTION 33 Which of the following information will be displayed with the comman
d ipconfig /all? A. IP address , Lease, Gatewa y, DHCP server address , DHCP dis
able d B. IP address , Subnet mask, Lease, ISP address , DHCP enabled C. IP addr
ess Subnet mask, Lease, Physica l address , Intranet address
, Gatewa y, Lease D. IP address , Subnet mask, Gatewa y, MAC address , DNS, Leas
e obtaine d/expira tion Answer: D Section: (none) Explanation/Reference: PassGui
de.com-Make You Succeed To Pass IT Exams PassGuide 220-702 V8.02
QUESTION 34 A user reports that email is working but they are unable to access t
he Internet.Which of the following is the NEXT step in solving the issue? A. Che
ck the DNS server. B. Check the DHCP server. C. Verify the correct IP address .
D. Ensure the website is not blocked . Answer: A Section: (none)
QUESTION 35 It is a companys policy to shut down all workstations at the end of
the day. However, the majority of employees are leaving disks in their workstati
ons and upon start up the next morning they are receiving a NTLDR is missing err
or. Which of the following is a possible solution? A. Make a daily announ cement
to remove all disks before departi ng for the day. B. Change the Boot order in
the BIOS. C. Make it a part of the evening checks to ensure all disks are remove
d. D. Make a compan y policy that states that it is unlawfu l to leave disks in
the machin es. Answer: B Section: (none) Explanation/Reference:
QUESTION 36 A technician installed a faster CPU and now the system will not star
t after the install. The technician removed and reseated the CPU with no positiv
e results. The technician then installed a known good CPU with the same negative
results. Which of the following is MOST likely the cause? A. The BIOS needs to
be update d. B. A loose connect ion on the hard drive. C. The RAM needs to be up
grad ed. D. The CMOS chip needs to be replace d. Answer: A Section: (none) Expla
nation/Reference:
QUESTION 37 A technician notices that the computer locks up at times and maintai
ns a high commit charge.Which of the following is the BEST solution to resolve t
his problem? A. Install a larger hard drive. B. Install more RAM. C. Install a f
aster
CPU. D. Increas e virtual memor y size. Answer: B Section: (none) Explanation/Re
ference:
QUESTION 38 Which of the following allows IP addresses to be assigned automatica
lly? A. Peer-to -Peer network ing B. DHCP C. MAC filtering D. DNS PassGu ide.com
-Make You Succee d To Pass IT Exams PassGu ide 220-70 2 V8.02 Answer: B Section
QUESTION 39 Which of the following ports must be open for FTP? A. B. C. D. 20 25
80 110
Answer: A Section: (none)
QUESTION 40 Which of the following will allow and deny Internet traffic? A. Fire
wall B. Subnet mask C. DHCP server D. MAC filtering Answer: A Section: (none) Ex
QUESTION 41 When getting an Inaccessible boot drive error, the FIRST step to sol
ve the issue should be to: A. ensure there is not a disk in the floppy drive. B.
check to see if the correct disk is in the CD-RO M. C. check the hard drive to
ensure it is working . D. check to see if the comput er is connect
ed to the network . Answer: C Section: (none) Explanation/Reference:
QUESTION 42 A user reports that when powering on their computer only a black scr
een with a lone cursor appears. Which of the following is the FIRST step to dete
rmine the problem? A. Check the pins on the video cable to see if they have been
damag ed. B. Listen for beep codes to determi ne if the video card needs reseat
e d. C. Adjust the brightn ess of the screen. D. Use a multime ter to check for
a faulty power supply. Answer: B
QUESTION 43 A user asked to have a second IDE hard drive installed on their comp
uter. Which of the following should be done FIRST? A. Update the hardwa re drive
rs to support the second drive. B. Configu re one of the HDD as master, and one
as slave. C. Update the BIOS to support addition al drives. D. Install a red rib
bon cable instead of a blue cable. Answer: B Section: (none) Explanation/Referen
ce:
QUESTION 44 When receiving a Missing NTLDR error, which of the following is the
FIRST action that should be taken? A. Reload
the operati ng system. B. Check for a floppy disk in the FDD. C. Reboot the comp
ut er. PassGu ide.com -Make You Succee d To Pass IT Exams PassGu ide 220-70 2 V8
.02 D. Check the CMOS to make sure the boot order is correct. Answer: B Section:
QUESTION 45 When setting security permissions on a folder, which of the followin
g properties apply? A. Guest users are allowed change d permiss ions. B. All
sub-fold ers inherit the most restricti ve permiss ions within the folder. C. Al
l sub-fold ers within that folder are given a passwo rd. D. By default, read per
miss ions are denied on all files within the folder. Answer: B Section: (none) E
QUESTION 46 A user reports not being able to print to a new printer but can prin
t to an old printer. Everyone else in the same workgroup can print to the new pr
inter. Which of the following will MOST likely solve the issue? A. The user is n
o longer in the workgro up and needs to be reassig
ned. B. Add the new printer to user's comput er. C. Clear the paper jam in the p
rinter. D. Apply the latest service pack to the users comput er. Answer: B Secti
QUESTION 47 Each time a user tries to print a document; the user receives a out
of memory error message.Which of the following would BEST solve the issue? A. Ad
d addition al RAM to the printer. B. Change the printer paper to lighter grade.
C. Add a higher capacit y toner cartridg e to the printer.
D. Decrea se the graphic s resoluti on for the printer. Answer: A Section: (none
QUESTION 48 A user reports that when powering on their computer all they see is
a black screen with a cursor.Which of the following is the FIRST step to determi
ne the problem? A. Listen for beep codes to determi ne if the video card needs r
eseate d. B. Adjust the brightn ess of the screen. C. Use a multime ter to check
the power supply. D. Check the pins on the video cable to see if they have been
damag
ed. Answer: A Section: (none) Explanation/Reference:
QUESTION 49 A user asked to have a second hard drive installed on a single IDE c
hannel in a computer. Which of the following must be taken into account? A. One
hard drive must be configur ed as master, and one as slave. B. One hard drive mu
st be configur ed as external and the other internal. PassGu ide.com -Make You S
uccee d To Pass IT Exams PassGu ide 220-70 2 V8.02 C. The hard drives have to be
of equal capacit y to be on the same
channel . D. The mother board must be able to support dual hard drives. Answer:
QUESTION 50 Which of the following is true when setting default security permiss
ions on a folder? A. There are no signific ant change s to other files. B. The c
reated folder inherits the most restricti ve permiss ions within the folder. C.
The permiss ions are inherite d by all files and folders within that folder. D.
All
folders within that folder are given a restricti ve passwo rd Answer: C Section:
QUESTION 51 When would be the optimum time to schedule a virus scan? A. Right be
fore running OS updates B. During the busiest time of the day, so any proble m c
ould be quickly fixed C. Anytim e, a virus scan should not affect any system s D
. After working hours Answer: D Section: (none) Explanation/Reference:
QUESTION 52 A technician needs to edit the default path in Windows XP. In which
of the following can they accomplish this task? A. Comput er Manag ement Snap-In
B. System Properti es>Adv anced> User Profiles >setting s C. System Properti es
>Adv anced> Environ ment variable s>Syste m variable s D. HKEYC urrentU ser/ Def
ault path registry key Answer: C Section: (none) Explanation/Reference:
QUESTION 53 Which of the following would MOST likely indicate the presence of ma
lware on a PC? A. Unable to view email, desktop backgro und
change d, key strokes not displayi ng B. Flashin g display, static from speaker
s, printer random ly prints C. Faster than normal applicat ion respons e, unable
to shut down D. Slow respons e, web page redirecti on or unable to display web
pages Answer: D Section: (none) Explanation/Reference:
QUESTION 54 A technician installs a SATA controller card and moves the hard driv
e cable from the system board to the SATA controller. The system POSTs and the c
ontroller BIOS recognizes the hard drive but does not boot to the hard drive and
start Windows. Which of the following is the MOST likely cause of the problem?
A. Window s cannot be booted
from a controll er card. B. The hard drive must have Window s reinstall ed becau
s e a new controll er card was installe d. C. The SATA controll er card was not
set as a boot device in the comput er BIOS. D. The new controll er must have the
correct jumper settings for Window s mode. Answer: C Section: (none) Explanatio
n/Reference:
QUESTION 55 A new secondary hard drive was just installed into a computer runnin
g Windows XP but does not show up with a drive letter under My Computer.Which of
the following needs to be done before the new drive will show up in My Computer
? (Select TWO).
A. Using Device Manag er, the drivers for the new drive must be loaded. B. Using
msconfi g, the new drive must be configur ed. C. Using Disk Manag er, the new d
rive must be partition ed. D. Using Disk Manag er, the new drive must be formatt
ed. E. Using regedit, the registry must be edited to recogni ze the new drive.
Answer: CD Section: (none) Explanation/Reference:
QUESTION 56 A technician is changing permissions on a folder.Which of the follow
ing is true regarding permissions? A. The Everyo ne group should be explicitl y
denied for security reasons . B. An allow permiss ion overrid es a deny permiss
ion. C. A deny permiss ion overrid es an allow permiss ion. D. Setting Full Cont
rol to allow for the Everyo ne group is secure. Answer: C Section: (none) Explan
ation/Reference:
QUESTION 57 Amanager tells a technician that they cannot access the companys sec
ure financial data stored on the accountants computer. The manager used to be ab
le to access the files. Which of the following should the technician check?
A. Permis sions on the folder containi ng the financia l data. B. User Accoun t
Control (UAC) settings . C. Permis sions on the root of the manag ers comput er.
D. Port blockin g on the gatewa y firewall. Answer: A Section: (none) Explanati
on/Reference:
QUESTION 58 A technician is setting up VoIP service for a SOHO customer. Which o
f the following should the technician enable on the customers home router? A. B.
C. D. QoS SSID PoE WPA
QUESTION 59 A home user reports that they can access the Internet but they are h
aving issues connecting to the game server through their home wireless router. W
hich of the following settings should the technician adjust? A. Change the SSID
B. DHCP settings on home C. Port forwardi ng rules D. MAC filtering settings Ans
QUESTION 60 A customers office is located in their basement which is where the w
ireless router is located. The customers three desktop computers and network pri
nter are hardwired. The customer reports a laptop connectivity issue in the seco
nd floor bedroom. Which of the following is the BEST option for the technician t
o do to correct the problem? A. Move the router to the first floor and make all
of the desktop s wireles s. B. Install a wireles s range extende r to boost the
signal. C. Run a
cable from the second floor to the baseme nt. D. Have the custom er change their
ISP. Answer: B Section: (none) Explanation/Reference:
QUESTION 61 A technician is resolving a computers IP address to a hostname but c
annot remember the correct switch. Which of the following can the technician use
to find the correct switch? A. ping ? B. ping help C. ping /? D. ping \? Answer
: C Section: (none) Explanation/Reference:
QUESTION 62 A user has discovered that even though they are using the latest ver
sion of the anti-virus software, the computer is still being infected by a virus
. Which of the following is the BEST solution for this problem? A. Replac e the
comput er. B. Run chkdsk /f. C. Update the virus
signatur es. D. Run scandis k. Answer: C Section: (none) Explanation/Reference:
QUESTION 63 Which of the following commands is used to discover a broken link in
an Internet route? A. ping B. nslooku p C. tracert D. net Answer: C Section: (n
QUESTION 64 When replacing a laptops hard drive, which of the following may need
to be updated? A. The CD drive B. The network drivers C. The system OS D. The s
ystem BIOS Answer: D Section: (none) Explanation/Reference:
QUESTION 65 When a network service fails to start at boot-up, which of the follo
wing is the BEST solution for this?
A. CTRL+ ALT+ DELET E and use Task Manag er. B. Manuall y start the service. C.
Reinsta ll the OS. D. Reboot the comput er Answer: B Section: (none) Explanation
/Reference:
QUESTION 66 When the power supply of a PC is performing erratically, which of th
e following can be used to determine output voltage? A. An oscillos cope B. A ca
ble tester C. A multime ter D. A watt meter Answer: C Section: (none) Explanatio
n/Reference:
QUESTION 67 A user has noticed several clusters of dead pixels on a laptops LCD
screen. The technician is called To investigate and troubleshoot the issue. Whic
h of the following is a possible solution? A. Replac
e the video card. B. Degaus s the LCD screen. C. Reconfi gure the screen setting
s . D. Have the LCD screen replace d. Answer: D Section: (none) Explanation/Refe
rence:
QUESTION 68 A users laptop is constantly accessing the hard drive. Which of the
following is the BEST solution? A. Add more RAM. B. Add a faster process or. C.
Replac e the mother board with a newer version. D. Have the hard drive replace d
. Answer: A Section: (none) Explanation/Reference:
QUESTION 69 To enhance security on a Windows workstation, the default Guest grou
p should be: A. disable d. B. used by all guests to the network . C. used as a t
emplat e for all user account s. D. deleted. Answer: A Section: (none) Explanati
on/Reference:
QUESTION 70 After installing a high performance video adapter, the users compute
r reboots whenever resource intensive applications are run. Which of the followi
ng will MOST likely correct the problem? A. Increas e the amount of memor y inst
alle d in the system. B. Ensure that enough free hard disk space exists on the s
ystem. C. Apply the
latest service pack and security patches . D. Upgrad e the power supply to a hig
her wattage model. Answer: D Section: (none) Explanation/Reference:
QUESTION 71 Which of the following utilities can be used to determine the curren
t partition information on an attached storage device? A. Add Hardwa re Wizard B
. Device Manag er C. Disk Manag ement D. Control Panel Answer: C Section: (none)
QUESTION 72 A user reports that a computer reboots several times a day unexpecte
dly. Configuration management shows that the machine recently had a second hard
drive and a DVD-ROM burner installed. Which of the following BEST describes the
troubleshooting steps? A. Replac e the primary
and second ary hard drive with one larger capacit y unit. Now only one drive wil
l be connect ed which reduces the need for the extra drive. B. Have the user mai
ntai n a log of what applicat ion is in use when the machin e reboots . Once a p
attern is establis hed, the proble m can be further evaluat ed. C. Determi ne th
e availabl e
wattage offered by the power supply and ensure it meets the power needed for all
of the system compon ents. D. Replac e the users comput er with a more robust w
orksta tion. Answer: C Section: (none) Explanation/Reference:
QUESTION 73 If a technician is creating a spanned volume, which of the following
steps should they perform? A. In Disk Manag ement create a volume on two or mor
e basic disks. B. In Disk Manag ement create a volume on two or more dynami
c disks. C. In Disk Manag ement create a volume on a RAID 0 array. D. In Disk Ma
nag ement create a volume on thirty-fo ur dynami c disks. Answer: B Section: (no
QUESTION 74 A technician would like to create a spanned volume on two basic disk
s. Which of the following steps must be completed? A. Create a RAID 0 set. B. Fo
rmat the drive as FAT32. C. Convert the basic disks to dynami c. D. Create a str
iped set. Answer: D Section: (none) Explanation/Reference:
QUESTION 75 When using FTP to transfer files which of the following is used to r
etrieve a file from a remote server? A. B. C. D. xcopy copy move get
QUESTION 76 A user gets an error that the SQL service is not started.Which of th
e following can the technician do to start the service? (Select TWO). A. Start>P
rogram s/Acces sories/ System Tools/S chedule d Tasks> Service s>Start B. Contr
ol Panel> System >Advan ced Tab>St artup and Recove ry>Setti ngs>Au tomatic ally
Restart in System Startup C. Control Panel> Adminis trative Tools>
Service s>SQL service >start D. Run prompt, type msconfi g>Start up Tab>en able
the SQL applicat ion to start E. My Comput er>Man age>Se rvices and Applicat ion
s>S ervices >SQL service >start Answer: CE Section: (none) Explanation/Reference
:
QUESTION 77 A company has had a high number of laptops stolen in the past three
months.Which of the following is the BEST solution for the company to implement
to protect the data on their laptops? A. Implem ent and install an antiviru s so
lution on all compan y assets. B. Implem ent a domain policy
that forces the use of comple x passwo rds through out the compan y. C. Implem e
nt a VPN solution for all associa tes that use laptops. D. Implem ent and instal
l a drive encrypti on progra m on all compan y assets. Answer: D Section: (none)
QUESTION 78 Which of the following permissions can be assigned when giving share
d folder permissions but not when assigning NTFS permissions? A. Full Control B.
Read C. Write D. Change Answer: D Section: (none) Explanation/Reference:
QUESTION 79 A customer would like to assign the My Documents folder to a separat
e volume within C: drive. Which of the following would be the BEST method to acc
omplish this goal? A. Use a foreign disk. B. Use a dynami c disk databas e. C. U
se a mounte d folder. D. Use an encrypt ed folder. Answer: C Section: (none) Exp
lanation/Reference:
QUESTION 80 A technician is upgrading an internal IDE drive in a laptop. Which o
f the following HDD types is the technician MOST likely using? A. PATA B. SATA C
. Solid state D. RAID Answer: A Section: (none) Explanation/Reference:
QUESTION 81 A technician has a work order to replace a failing hard drive on a P
C. The PC is in an environment with constant vibration and dust. Which of the fo
llowing hard drive types should the technician use as a replacement? A. SATA B.
IDE
C. PATA D. Solid state Answer: D Section: (none) Explanation/Reference:
QUESTION 82 A technician is troubleshooting a PC that will not turn on. The tech
nician has determined that the PC is on a known good power outlet. Which of the
following should the technician check NEXT? A. Heat sink B. Case fan C. Power su
pply D. CMOS battery Answer: C Section: (none) Explanation/Reference:
QUESTION 83 Which of the following tools should a technician use when replacing
a motherboard in a PC? A. Power supply tester B. Multime ter C. Extensi on magne
t D. Anti-sta tic wrist strap Answer: D Section: (none) Explanation/Reference:
QUESTION 84
A technician replaced an internal wireless card in a laptop. The card appears to
be installed correctly in Device Manager, but is not able to view available wir
eless networks. Which of the following is MOST likely the problem? A. The wirele
s s card is not compati ble with the operati ng system. B. No drivers are instal
le d for this WLAN card. C. Internal antenn as not connect ed. D. WLAN card is n
ot seated properl y. Answer: C Section: (none) Explanation/Reference:
QUESTION 85 In which of the following locations does Windows Vista create the us
er profiles? A. %syste mdrive %\Wind ows\Us ers B. %syste mdrive %\My Profiles C
. %syste mdrive
%\User s D. %syste mdrive %\Docu ments and Setting s Answer: C Section: (none) E
QUESTION 86 In which of the following locations is the Windows Vista local user
settings found? A. %userp rofile%\ AppDat a\Local B. %syste mdrive %\Docu ments
and Setting s C. %syste mdrive %\My Profile D. %userp rofile%\ Progra m Files An
swer: A Section: (none) Explanation/Reference:
QUESTION 87 Which of the following command line tools in Windows Vista is used f
or disk management? A. Diskpar t B. Format C. SFC
D. Fdisk Answer: A Section: (none) Explanation/Reference:
QUESTION 88 A customer using a laptop states several letters and numbers (e.g. W
,E,S,D,X,C,2,3) are not properly working on the keyboard. Which of the following
is the NEXT step to resolve the issue? A. Order a new keyboar d to replace the
existing keyboar d. B. Provide the custom er a PC mother board to use. C. Clean
the keyboar d out with a can of compre ssed air and sol D. Ensure the keyboar d
ribbon is firmly plugged into the mother board. Answer: D Section: (none) Explan
ation/Reference:
QUESTION 89 A customer states they cannot connect to a recently installed access
point which is located just around the corner from their office. An elevator an
d a wiring closet are the only things between the customer and the access point.
Which of the following BEST explains why the customer has no access? A. The cus
tom er is using a draft 802.11 n card. B. There is too great a distanc e betwee
n the access point and the custom er. C. There is too much electric al interfer
ence for the signal. D. The access point has not been configur ed properl y. Ans
QUESTION 90 A user has bought a faster CPU and the manufacturer says it is compa
tible with their system. The PC does not boot up after installing the new CPU. W
hich of the following actions should the technician have performed prior to inst
alling the new CPU?
A. Install an update d firmwar e on the BIOS. B. Remov e the RAM before installi
n g the CPU. C. Update the OS before installin g the CPU. D. Install the driver
for the new CPU. Answer: A Section: (none) Explanation/Reference:
QUESTION 91 Which of the following would have to be disabled on a PC if a user w
ants to assign a static IP address on that PC? A. SSID B. MAC filtering C. DHCP
D. DNS Answer: C Section: (none) Explanation/Reference:
QUESTION 92 A technician wants domain group policy changes on a Windows XP compu
ter to immediately propagate.
Which of the following commands should the technician use? A. rsop.ms c B. gpres
ult C. gpupda te /force D. gpedit. msc Answer: C Section: (none) Explanation/Ref
erence:
QUESTION 93 Which of the following Windows XP commands can be used to repair the
BOOT.INI file? A. fixboot B. edit win.ini C. ren boot.ini D. bootcfg /rebuild A
nswer: D Section: (none) Explanation/Reference:
QUESTION 94 A technician suspects a computer has a virus, which of the following
BEST describes the FIRST action to take? A. Downlo ad the latest antiviru s upd
ate and perform a full system scan. B. Reboot into Safe
Mode and perform a full system scan. C. Discon nect the comput er from the netwo
rk . D. Reboot into the Last Known Good Configu ration. Answer: C Section: (none
QUESTION 95 A user is unable to connect a digital video camera up to a PC to tra
nsfer photos.Which of the following expansion cards should MOST likely be instal
led to resolve this? A. SCSI adapter card B. IEEE 1394 card C. TV Tuner card D.
NIC Answer: B Section: (none) Explanation/Reference:
QUESTION 96 A user wants to purchase a new laptop. Which of the following would
be compatible with the widest selection of media types? A. Blu-Ray
B. CD-RO M C. SuperD rive D. DVD Answer: A Section: (none) Explanation/Reference
:
QUESTION 97 A user reports that an important file has been quarantined by the an
tivirus program. The technician should advise them the file has been: A. perman
ently remove d from the comput er for their protecti on. B. emailed to the antiv
iru s vendor for further analysi s. C. cleaned of all potentia lly danger ous in
fectio ns and remains in its original location . D. copied to a safe location an
d can be
recover ed using the antiviru s progra m. Answer: D Section: (none) Explanation/
Reference:
QUESTION 98 A technician determines a laser printer is jamming at the fusing uni
t. They have checked the paper path in the printer and it is clear of anything t
hat could cause a paper jam. Which of the following is the BEST solution? A. Try
paper from a differen t packag e of paper. B. Update the printer drivers in the
operati ng system. PassGu ide.com -Make You Succee d To Pass IT Exams PassGu id
e 220-70 2 V8.02 C. Reboot the comput er that the printer
is connect ed to. D. Replac e the toner cartridg e. Answer: A Section: (none) Ex

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