No.

31/14/1000/2014-GA

Government of India

Ministry of Commerce & Industry

Department of Commerce

(GA Section)

*****
Udyog Bhavan, New Delhi
Dated 17th September, 2014.

NOTICE INVITING TENDER (NIT)

FOR OUTSOURCING OF DATA ENTRY OPERATORS (DEOs)

Subject: Contract for hiring the services of an agency to provide Data Entry
Operators (DEOs) in the Department of Commerce - inviting of
quotations - regarding.

Department of Commerce invites quotations from the experienced and

reputed Manpower Agencies for providing the services of Data Entry Operators
(DEOs) for a period of one year from the date of awarding contract. This
Department requires initially the services of 54 (fifty-four) DEOs. The figure may
vary during contract period depending upon the requirements of the Department
during the year at short notice. The terms and conditions for the contract are at
Annexure- I.

2. Accordingly, sealed bids/quotations are invited from interested agencies

fulfilling the following eligibility criteria:­

a) The Agencies should have at least previous three financial years Le. 2011-12,
2012-13 & 2013-14 of experience in providing such services as mentioned
above, to Government Ministries/ Departments/ PSUs/ other reputed national
level institutions. A complete list of clients serviced during the last three years
(year-wise) shall be provided along with the value of contracts executed.
b) Agencies shall not have been blacklisted by any Ministry/Department of the
Government of India. The tendering firms/ bidders shall have to submit
notarized affidavit issued recent dates on a stamp paper of appropriate value
to this effect that they have not been blacklisted or their business dealings
with the Government Ministries/ Departments have not been banned.
c) The interested Firms/ Bidders shall also be registered with the Government
authorities such as ESt EPF, Service Tax, Labour Commissioner and Income
Tax Authorities and a copy each of the registrations shall be attached with the
bid.
d) The firm must undertake to provide clearance from police authorities in
respect of the workers. This Department reserves the right to get police
verification of these officials and reject those not cleared by police, if
necessary.

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e) The firm must undertake to pay Minimum Rates of wages to the workers
engaged as per the applicable orders of Govt of NCT (They shall furnish a
notarized affidavit to the effect that the workers going to be employed in the
performance of the contract would be paid minimum wages as per applicable
orders of Govt. of NCT of Delhi and all statutory requirements w.r.t. ESI, EPF,
Factories Act, I.D. Act, Contract Labour (Regulation and Abolition) Act., would
be complied with reference to those workers).
t) The candidates, proposed to be engaged, should have passed at least 12th
standard pass from a recognized school and should be able to read and write
English and Hindi. The candidates should be active and having good health.
The candidate should be well conversant with computers and essentially well
trained in MS Word language and also desirably possess knowledge of LAN
functioning, MS Excel and MS Power Point packages / languages and should
have a minimum typing speed of 30 words per minute in English.
Company/firm/agency, which is in a position to provide shorthand knowing
candidates, will be given preference.
g) The firm should have a valid PAN number of the agency without which the bid
shall not be entertained.
h) The firm should have a registered office in NCT of Delhi.
i) The bidder will have to specify the amount to be charged towards service
charges for providing the DEOs. It may also be noted that in order to eliminate
frivolous bids and disguised charges/ deduction form salary of personal
service providers bidding at zero percent service charges shall be disqualified.

3. The tendering agencies shall submit their quotations in the prescribed

proforma at "Annexure - II & III" in sealed cover addressed to the undersigned,
with the cover superscribed as "Hiring Services of an agency for providing Data
Entry Operators (DEOs)".

4. The quotations should be accompanied with a Demand Draft of Rs.

50,000/- (Rupees Fifty Thousand Only) in favour of Under Secretary (Cash),
Department of Commerce, towards Earnest Money Deposit (EM D) and required
documents in support of eligibility criteria as mentioned in para 2 above.
Quotations/ bids without requisite documents regarding fulfilling the eligibility
criteria mentioned in para 2, will be summarily rejected. In the event of
successful bidder declining to act on the offer made by the Department, EMD shall
stand forfeited and no claim on this account shall be entertained. The EMD of
unsuccessful tenders shall be refunded/ returned after finalization of the
contract. Sealed covered bids/quotations are required to be dropped in the
tender box available in Room No. 27-C, GA Section, Department of Commerce,
Udyog Bhawan, New Delhi on or before 3.00 P.M. on 10.10.2014. The quotations
shall be opened at 4.00 P.M. on the same day.

5. The successful bidder will have to furnish a performance Security Deposit

of Rs. 3,00,000/- (Rupees Three Lakh Only). Performance Security Deposit will

2
be returned only after the completion of the contract to the satisfaction of the
Department.

6. The prospective tenderers are free to seek any clarification with reference
to the tender and stipulations prescribed as also the scope of work. The Section
Officer (GA) can be contacted in this regard with prior appointment on any
working day before tender opening.

7. It may be specifically noted that the offers lower than the minimum wages
for corresponding category i.e. unskilled workers on the date of tender opening
shall be summarily ignored. The contract shall normally be awarded to the
lowest evaluated bidder meeting all the terms and conditions of the tender.

8. The Department reserves the right to reject any or all the quotations
without assigning any reason.

9. The tender notice is available at the web site of the Department at

http://commerce.nic.in as well as http://eprocure.gov.in

Yours faithfully,

'7I11r~
(Manoj Kumar)
Section Officer (GA)
Tel. No. 2306 2521
'71'
L .. ",:OJ KUMAR

Section Officer

Ministry of Commerce & Industry

Deptt. of Commerce. Govt. of India

Udyog Shawan, New Delhi

End: Annexure-I-service requirement and other terms and conditions

Annexure-II Detailed checklist of documents to be submitted in Technical
Side, Annexure-III Financial Price.

Copyto:­

1. Technical Director, NIC, Department of Commerce, Udyog Bhawan, New Delhi.

2. All Ministries/Department of Govt. of India. They are requested to give this
circular wide publicity amongst all the vendors, if any, already registered with
them.

J/~
MANOJKUMAR
Section Officer
3 Ministry of commer~~~n~~~~a
Deptt. of Commerce, De' Ih'
Udyog Shawano New I
 ANNEXURE-I
TERMS AND CONDITIONS

1. The period of the contract shall be one year from the date of award of
contract. Department reserves the right to terminate the contract at any time
without assigning any reason.

2. Preference shall be given to the Micro and Small Enterprises registered

with District Industries Centres or Khadi and Village Industries Commission or
Khadi and Village Industries Board or Coir Board or National Small Industries
Corporation or Director of Handicrafts and Handloom or any other body specified
by Ministry of Micro, Small and Medium Enterprises. The Micro and Small
Enterprises quoting price within price band of L1 + 15% shall also be allowed to
supply a portion of requirement by bringing down their price to L1 price in a
situation where L1 price is from someone other than a Micro and Small
Enterprises.

3. The manpower provided by the Contractor shall be required to work

between Monday to Friday 9.00 am to 5.30 pm with a lunch break of 30 minutes
from 1.00 pm to 1.30 pm. The manpower may also be called upon to perform
duties on Saturdays and Sundays and other Gazetted Holidays, if required.

4. The persons engaged by the Agency should not have any adverse Police
records/ criminal cases against them. The Agency would be responsible to make
adequate enquiries about the character and antecedents of the persons before
their engagement for the purpose. The Character and antecedents of each
personnel will be got verified by the service provider before their deployment
through the local police. Proofs of identity like driving license, bank account
details, previous work experience, Proofs of residence and recent photograph and
a certification to this effect should be submitted to this office.

5. The service provider shall engage necessary persons as required by this

office from time to time. The said persons engaged by the service provider shall
be the employee of the service provider and it shall be the duty of the service
provider to pay their salary/wages in time i.e. before 6th day of every month.

6. The service provider's personnel shall not claim any benefit/

compensation/ regularization or services from this Office under the prOvision of
Industrial Dispute Act, 1947 or Contract Labour (Regulation & Abolition) Act,
1970. Undertaking from the persons to this effect shall be required to be
submitted by the service provider to this Office.

7. That the personnel deployed shall not be below the age of 18 years and
they shall not interfere with the duties of the employees of this office.

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8. The service provider will have to remove from the office, any debarred
persons, who is found incompetent or for his/her/their misconduct and the
service provider shall forthwith replenish such requirements. The service
provider shall replace immediately any of its personnel, if they are unacceptable,
to the office because of any security risk, incompetence, conflict of interest and
breach of confidentiality or improper conduct upon receiving written notice this
office.

9. The service provider shall ensure proper conduct of his personnel in office
premise, and enforce prohibition of consumption of alcoholic drinks, paan,
smoking, loitering without work.

10. Working hours and days of this office shall be followed by the outsourced
persons. In exigencies of work, they may be required to sit late and the personnel
may be called on Saturday, Sunday and other Gazetted Holidays, if required. In
case any personnel is not able to attend office on any working day or on other
days when he is required to attend office due to requirements, proportionate
deduction for such days of absence shall be made in the bill submitted by the
service provider and deduction from payments shall be made by this office.

11. It shall be the duty of the Contractor to ensure the disbursement of wages
in the presence of the authorized representative of this office.

12. It is obligatory on the Contractor to ensure that wages paid should not be
less the minimum rates fixed by the Government, from time to time and all
statutory requirements must be incorporated in salary.

13. The service provider will submit the bill in triplicate in respect of a
particular month by the third working day of the next month. The payment will
be released within ten working days of the submission of bills after deduction of
such taxes as required.

14. Payments to the service provider would be strictly on certification by the

officer with whom personnel is attached that his services were satisfactory and
attendance as per the bill preferred by the service provider. No wage/
remuneration will be paid to any staff for the days of absence from duty.

15. The service provider will provide the required number of personnel for a
shorter period also, in case of any exigencies as per the requirement of this office.

16. The service provider shall provide a substitute well in advance, if there is
any probability of the persons leaving the job or being absent due to his/her own
personal reason. The payment in respect of the overlapping period of the
substitute shall be the responsibility of the service provider.

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17. The service provider shall be contactable at all times and message by
phone/ mail/ fax/ Special Messenger from this office to him/her shall be
acknowledged immediately on receipt on the same day. The service provider
shall strictly observe the instructions issued by this office implementing the
Contract from time to time.

18. The contractor/firm should ensure that the salary/wages are paid to the
worker on 7th of every month without deduction of any kind of service
charges/other charges failing which a penalty @ Rs. 500/- per day will be
charged on the firm which will be deducted from the Billes) produced by the
agency.

19. This office will maintain an attendance register in respect of the personnel
deployed by the agency on the basis of which wages/remuneration will be
decided in respect of the staff at the approved rates.

20. The agreement can be terminated by either party giving one month's
notice in advance. If the agency fails to give one month's notice in writing for
termination of the agreements then one month's wages etc. and any suitable
amount due to the agency from this office shall be forfeited by this office.

21. The tender is subject to the provision of Rule 160(ii) of General Financial
Rules, 2005 which enables a bidder to question the bidding conditions, bidding
process and/or rejection of its bid. Accordingly, enquiries in this regard by a
bidder will be responded if the request is received in writing timely in GA Section
of this Department.

sect\:a O".ce Gl) 17Irf!~

UNDERTAKING M~~~;n'b~r:R
Ministry of Commerce & Industry

Deptt, of Commerce. Govt, of I,ndia

Udyog Bhawan. New Deihl

This is to certify that Ijwe before signing this tender have read and fully
understood all the terms and conditions contained herein and undertake to abide
by them.

(Signature of the Tenderer with seal)

Name ........•••..•.......•........••.....•••..•.....

Address..............................................

Phone No........................................... .

6
 ANNEXURE-II
PROFORMA for Checklist of Documents (Technical)

S1. Particulars Reply Page No. must be

No. mentioned against
each documents
1 Name ofthe Agency
2. Details of Earnest Money Deposit (EMD)
Amount
Draft No.
Date
Issuing Bank
3 Date of incorporation/ registration of the
Agency (Copy of the registration letter to
be enclosed)
4 Office address of the Agency
Office Phone/Fax No.
Mobile No. & Name of contact Person(s)
5 Whether registered with all concerned
Government authorities (ESIj EPF/
Service Tax/ Labour Commissioner
/Service Tax etc.) (copies of all certificate
of registration to be enclosed)
6 PAN Number ofthe Agency
(copy to be enclosed)
7 Service Tax Registration Number
(copy to be enclosed)
8 A notarized affidavit on a stamp paper of
appropriate value to this effect that the
company has not been blacklisted or their
business dealings with the Govt.
Ministries/ Department have not been
banned. (affidavit having current dates
to be enclosed)
9 Experience in dealing with Govt.
Ministries/ Deptts. (Indicate the Deptt.
wise and attach copies of contract orders
placed on the agency)
10 List of the other clients.

Signature of the authorized signatory

of the bidder with seal of the Firm.

7
 ANNEXURE-III

PROFORMA for Financial Price for per DEO per month

SI. No. Item head Value I

1. Wages payable per worker per month I
(as per Minimum wages)

2 ESI

Employee's contribution (%)

Employer's contribution (%)

i
-­
... .. ­
3 Employee Provident Fund (if applicable)

Employee's contribution (%)

,.-. ..----­ ..

Employer's contribution (%)

i 4. Service charges (in Rs.)

i
is. Service Tax (%)

Total
i
I

Certified that the above rate complies with the Minimum Wages Act and all the
statutory provisions and rules, as applicable and is inclusive of service tax or any
other tax payable to Government.

Signature of the bidder...............

Date..................................... .

Office seal...............................