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UJIAN AKHIR SEMESTER

“MANAGEMENT KONFLIK”

Program Studi : Magister Administrasi Rumah Sakit

Mata Kuliah : Organisasi dan Manajemen Rumah Sakit

Dosen Pengampu : Rokiah Kusumapradja

Hari & Tanggal : Sabtu, 7 Juli 2018

Waktu & Tempat : Pasca Sarjana MARS05 UEU

Sifat Ujian : Take Home Test

Peserta : OKCEMARIYA 20170309071


DAFTAR ISI

HALAMAN JUDUL .......................................................................................................... ….i


DAFTAR ISI ......................................................................................................................... ii

BAB I. PENDAHULUAN
A. Latar Belakang ............................................................................................................... 1
B. Rumusan Masalah .......................................................................................................... 2
C. Tujuan Penulisan ………………………………………………………………………..2

BAB II. LANDASAN TEORI


A. Pengertian Konflik ......................................................................................................... 3
B. Tipe Konflik .................................................................................................................. 4
C. Penyebab dan Akibat Konflik ........................................................................................ 5
D. Strategi dan Ketrampilan Manajemen Konflik .............................................................. 6
E. Penyelesaian Konflik ..................................................................................................... 7
F. Pemecahan Masalah dan Pengambilan Keputusan ........................................................ 9
BAB III. PEMBAHASAN MASALAH

BAB IV. PENUTUP


A. Kesimpulan ....................................................................................................................14
B. Saran ..............................................................................................................................14

DAFTAR PUSTAKA